Customer-obsessed science
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September 30, 2024From pricing estimation and regulatory compliance to inventory management and chatbot assistants, machine learning models help Amazon Pharmacy customers stay healthy and save time and money.
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September 19, 2024“Agentic workflows” that use multiple, fine-tuned smaller LLMs — rather than one large one — can improve efficiency.
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September 16, 2024A position paper presented at ACL proposes a framework for more-accurate human evaluation of LLMs.
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September 29 - October 4, 2024
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October 21 - 25, 2024
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September 25, 2024
Now open until November 6, Amazon Research Awards will be seeking proposals in the following research areas: AI for Information Security, Automated Reasoning, AWS AI, AWS Cryptography, and Sustainability.
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RecSys 20232023Being able to measure the success of online shopping interactions is crucial in order to evaluate and optimize the performance of e-commerce systems. It is especially challenging in the domain of voice shopping, typically supported by voice-based AI assistants. Unlike Web shopping, which offers a rich amount of behavioral signals such as clicks, in voice shopping a non-negligible amount of shopping interactions
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Voice conversion for Lombard speaking style with implicit and explicit acoustic feature conditioningInterspeech 2023 Workshop on Machine Learning Challenges for Hearing Aids2023Text-to-Speech (TTS) systems in Lombard speaking style can im-prove the overall intelligibility of speech, useful for hearing loss and noisy conditions. However, training those models requires a large amount of data and the Lombard effect is challenging to record due to speaker and noise variability and tiring recording conditions. Voice conversion (VC) has been shown to be a useful augmentation technique
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CIKM 20232023In e-commerce sites, customer questions on the product detail page express the customers’ information needs about the product. The answers to these questions often provide the necessary information. In this work, we present and address the novel task of generating product insights from community questions and answers (Q&A). These insights can be presented to customers to assist them in their shopping journey
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SIGIR 20232023Immersive technologies such as virtual reality (VR) and head-mounted displays (HMD) have seen increased adoption in recent years. In this work, we study two factors that influence users’ experience when shopping in VR through voice queries: (1) context alignment of the search environment and (2) the level of detail on the Search Engine Results Page (SERP). To this end, we developed a search system for VR
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SIGIR 20232023Conversation disentanglement aims to identify and group utterances from a conversation into separate threads. Existing methods in the literature primarily focus on disentangling multi-party conversations involving three or more speakers, which enables their models to explicitly or implicitly incorporate speaker-related feature signals while disentangling. Most existing models require a large amount of human
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We collaborate with leading academic organizations to drive innovation and to ensure that research is creating solutions whose benefits are shared broadly.
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Learn more about the awards and recognitions that Amazon researches from around the world have been honored with during their tenure.