Customer-obsessed science

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  • We look for talent from around the world for applied scientists, data scientists, economists, research scientists, scholars, academics, PhDs, and interns.
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    Learn more about the awards and recognitions that Amazon researches from around the world have been honored with during their tenure.
US, NY, New York
Are you looking for a challenge? Imagine being part of a team that owns one of the largest supply chain simulation systems in the world to predict inventory flows for the millions of items available on Amazon.com worldwide. Inventory planning involves many algorithms to buy inventory in the right quantities, at the right frequencies, from the right vendors, and assigning to the best warehouse to fulfill customer demand to optimize long term free cash flow for Amazon. Our system lives at the heart of these algorithms, keeping up with the rapid pace of optimization improvements and simulating how they interact with each other. We simulate what these systems will do for months into the future, predicting inventory flows and key operational and financial metrics across the network. This experimentation platform is critical in understanding labor needs, managing our network capacity, and allowing continued optimizations to the many algorithms we simulate. Imagine enabling Amazon's supply chain systems to make data driven decisions based on simulations of trillions of inventory events per day. Every time an Amazon customer makes a purchase, a number of systems are involved: these systems help optimize inventory acquisition, enable a number of purchase options, ensure great pricing, store products so they are available for fast delivery, and minimize package frustration. The Supply Chain Optimization Technology (SCOT) Group develops and manages these systems. We are central to Amazon customers' ability to find what they want and get it when they want it. Within SCOT, the Inventory Planning Control (IPC) Simulation team is responsible for designing and executing the simulations to predict inventory flows for labor planning as well as predict the impact of new supply chain initiatives. We are looking for research scientists to drive research innovation in SCOT by pushing IPC Simulation systems further upstream in the innovation process, developing new techniques and methodologies for both experimentation and prediction use cases, and applying existing models to our problem space and beyond. As an Amazon Research Scientist, your work will impact on how we serve our customers so that they get the right product at the right time. In our team, you will be working in one of the world's largest data warehouse environments. You need to be a sophisticated user of data querying tools and advanced quantitative and modeling techniques, and an expert at synthesizing and communicating insights and recommendations to audiences of varying levels of technical sophistication to drive change, as your work will be visible up to the highest business leaders in SCOT. You will perform research across various system using multiple disciplines. Much of the job will require close collaboration with software development engineers, other scientists, and business teams to innovate for and solve problems of the future. Key job responsibilities As a Principal Research Scientist in IPC, you will partner with the senior tech leaders in the organization to define the long term architecture of our decision optimization and prediction systems. You will play a key role in developing long term strategic solutions that have business impact beyond the scope of the organization. You will bring technical expertise in several technical areas of Operations Research or Machine Learning, and are able to help team to overcome key technical blockers. You will ensure senior leaders in the organization are up to speed on important trends, tools and technologies and how they will be used to impact the business. You are able to quickly approach large ambiguous problems, turn high-level business requirements into mathematical models, identify the right solution approach, and contribute to the software development for production systems. You will analyze large amounts of business data, define new metrics and business cases, design simulations and experiments, develop scientific, and collaborate with teammates in business, software, and research. Successful candidates must thrive in fast-paced environments, which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, and align research focuses with the Amazon's strategic needs.
US, WA, Seattle
The Worldwide Defect Elimination (WWDE) Science team in Amazon Customer Service builds state-of-the-art Artificial Intelligence (AI) models to enable defect-free shopping experiences for Amazon customers. We develop technology and mechanisms to discover, root cause, measure, and escalate defects for resolution before they impact a broader range of customers. We are looking for a creative problem solver and technically-skilled Applied Scientist able and interested in building AI solutions to address customer issues at scale. The ideal candidate will lead the development of innovative solutions that identify, root cause, attribute, and summarize problems embedded in large volumes of customer feedback in different modalities. They will also utilize the latest advances in GenAI technology to explore billions of customer contacts and automate defect resolution workflows. As a part of this role, this candidate will collaborate with a large team of experts in the field and move the state of defect elimination research forward. This candidate should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences. Key job responsibilities * Apply science models to extract actionable information from large volumes and varying modalities of customer feedback * Leverage GenAI/Large Language Model (LLM) technology for scaling and automating defect elimination workflows * Design and implement metrics to evaluate the effectiveness of AI models * Present deep dives and analysis to both technical and non-technical stakeholders, ensuring clarity and understanding and influencing business partners * Perform statistical analysis and statistical tests including hypothesis testing and A/B testing * Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team The Worldwide Defect Elimination (WWDE) team's mission is to understand and resolve all issues impacting customers at scale. The WWDE Science team is a force multiplier within this group, helping to to apply science solutions to eliminate defects and enhance customer experience.
US, WA, Seattle
At AWS Health AI, we leverage AI to revolutionize healthcare and if you are passionate to make a global-scale difference in Health, we have an opportunity for you. AWS Health AI is seeking a inventive and talented Applied Scientist to join forces in the area of Natural Language Processing, Genomics, Medical Imaging or Biomedical. We are on a mission to use Gen-AI and build new innovative solutions for Healthcare and Life Sciences users. You will be involved in the entire product development cycle including customer discovery, experimentation, design, prototyping. Whats cool? You will collaborate with team of ML-focused SDEs to productionalize these solutions. Our ideal candidates thrives in ambiguity, build collaborative relationships, moves fast, and are passionate about meaningful work. They will have the technical skills to design and build complex distributed systems that runs at AWS scale. They prefer working on small, focused teams, own their product, and love to pitch in anywhere to get the job done. They lead by example and the team naturally gravitate towards them because of their engineering expertise and decision-making ability. They can communicate effectively with a wide variety of audiences and are comfortable pitching new ideas. We are looking for candidates who thrive in an exciting, fast-paced environment and who have a strong personal interest in learning, researching, and creating new technologies with high customer impact. You will have an opportunity to influence product and leaders. As an Applied Scientist you will partner with talented scientists and engineers to design, train, test, and deploy machine learning models. You will contribute to innovative features, improve our services based on customer requirements and help maintain a highly scalable data and model management infrastructure that supports cutting-edge research. You will be responsible for translating business and engineering requirements into deliverables and software products. Prior domain knowledge in speech, natural language processing, or computer vision is strongly preferred; solid knowledge of fundamentals of statistics, machine learning, and deep learning is required. Candidates should possess strong software engineering skills and several years of industry experience. Key job responsibilities - Applying latest deep learning and natural language processing techniques to ship new features for our customer - Convert ambiguous business questions into precise science problems - Regularly ship deep learning models and natural language processing models that run at AWS scale - Collaborate with engineers, clinical experts and product managers to deliver your solutions What You'll Do: * Collaborate with a team of Clinical experts, researchers and engineers in solving complex healthcare challenges * Develop novel algorithms and modeling techniques for multimodal systems * Apply latest deep learning, Gen AI and natural language processing techniques to build model-based solutions in Health domain * Collaborate with cross-functional teams to create impactful products and services. Convert ambiguous business questions into precise science problem, and share insights/learnings from your experimentation to help product direction. * Conduct cutting-edge research and publish in top-tier conferences and journals What We're Looking For: * Strong background in deep learning and multimodal systems * Passion for applying AI to healthcare challenges * Ability to lead and mentor research teams * Experience in developing scalable, secure AI/ML systems * Expertise in areas such as medical imaging, medical notes, ontologies, genomics, or clinical decision support About the team This team is responsible for building classical as well as GenAI solutions that directly integrate as solutions for HealthCare and Life Science users. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.
IN, KA, Bengaluru
The Alexa AI team is seeking a talented, self-driven Senior Applied Scientist to work on prototyping, optimizing, and deploying ML algorithms within the realm of Generative AI. Key job responsibilities - Research, experiment and build Proof Of Concepts advancing the state of the art in AI & ML for GenAI. - Collaborate with cross-functional teams to architect and execute technically rigorous AI projects. - Thrive in dynamic environments, adapting quickly to evolving technical requirements and deadlines. - Engage in effective technical communication (written & spoken) with coordination across teams. - Conduct thorough documentation of algorithms, methodologies, and findings for transparency and reproducibility. - Publish research papers in internal and external venues of repute - Support on-call activities for critical issues A day in the life This Senior Applied Scientist will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions in LLMs. They will also collaborate with partner teams across roles (product/program managers, data annotators, developers, etc) to deliver robust models in production. They will mentor other scientists, review and guide their work, and help develop roadmaps for the team. They will work closely with partner teams to deliver platform features that require cross-team leadership.
US, MA, North Reading
Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. Amazon Robotics is seeking Applied Science Interns and Co-ops with a passion for robotic research to work on cutting edge algorithms for robotics. Our team works on challenging and high-impact projects within robotics. Examples of projects include allocating resources to complete a million orders a day, coordinating the motion of thousands of robots, autonomous navigation in warehouses, identifying objects and damage, and learning how to grasp all the products Amazon sells. As an Applied Science Intern/Co-op at Amazon Robotics, you will be working on one or more of our robotic technologies such as autonomous mobile robots, robot manipulators, and computer vision identification technologies. The intern/co-op project(s) and the internship/co-op location are determined by the team the student will be working on. Please note that by applying to this role you would be considered for Applied Scientist summer intern, spring co-op, and fall co-op roles on various Amazon Robotics teams. These teams work on robotics research within areas such as computer vision, machine learning, robotic manipulation, navigation, path planning, perception, optimization and more. Learn more about Amazon Robotics: https://amazon.jobs/en/teams/amazon-robotics
US, CA, San Diego
Are you passionate about automation, knowledge extraction, and artificial intelligence through the use of Machine Learning, Natural Language Processing, Recommender systems, Computer Vision, and Optimization? We have a team of experienced scientists with a critical business mission making revolutionary leaps forward in these spaces. On this team you will work with an immense and diverse corpus of text, image, and audio to build generative and discriminative models, analyze and model customer reading behavior to measure engagement and detect risks, study and optimize manufacturing and fulfillment processes, and build AI-based systems for helping indie authors with marketing their books. This will involve combining methods from several science domains with domain knowledge across multiple businesses into sophisticated ML workflows. Our team has mature areas and green-field opportunities. We offer scientific autonomy, value end-to-end ownership, and have a strong customer-focused culture. Come join us as we revolutionize the book industry and deliver an amazing experience to our Kindle authors and readers. Key job responsibilities As a Machine Learning Scientist at Amazon, you will connect with world leaders in your field working on similar problems. You will be working with large distributed systems of data and providing technical leadership to the product managers, teams, and organizations building machine learning solutions. You will be tackling Machine Learning challenges in Supervised, Unsupervised, and Semi-supervised Learning; utilizing modern methods such as deep learning and classical methods from statistical learning theory, detection, estimation. MLS’s are specialists with the knowledge to help drive the scientific vision for our products. They are externally aware of the state-of-the-art in their respective field of expertise and are constantly focused on advancing that state-of-the-art for improving Amazon’s products and services. Great candidates for this position will have experience in the areas of data science, machine learning, NLP, optimization, computer vision, or statistics. You will have hands-on experience with multiple science initiatives as well as be able to balance technical strength with business judgment to make decisions about technology, models and methodological choices. You will strive for simplicity, and demonstrate significant creativity and high judgment. About the team Kindle Direct Publishing (KDP) and Print-On-Demand (POD) have empowered a new wave of self-motivated creators, tearing down barriers that once blocked writers from reaching readers. Our team builds rich applications that empower anyone to realize their dream of becoming an author. We strive to provide an experience that is powerful, simple, and accessible to all. We build tools that enable authors to design high quality digital and print books, reaching readers all around the world. This role will help ensure we maintain the trust of both our Authors and Readers by ensuring all books published to Amazon meet our standards.
US, VA, Arlington
Machine learning (ML) has been strategic to Amazon from the early years. We are pioneers in areas such as recommendation engines, product search, eCommerce fraud detection, and large-scale optimization of fulfillment center operations. The Generative AI team helps AWS customers accelerate the use of Generative AI to solve business and operational problems and promote innovation in their organization. As an applied scientist, you are proficient in designing and developing advanced ML models to solve diverse challenges and opportunities. You will be working with terabytes of text, images, and other types of data to solve real-world problems. You'll design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We’re looking for talented scientists capable of applying ML algorithms and cutting-edge deep learning (DL) and reinforcement learning approaches to areas such as drug discovery, customer segmentation, fraud prevention, capacity planning, predictive maintenance, pricing optimization, call center analytics, player pose estimation, event detection, and virtual assistant among others. This position requires that the candidate selected be a US Citizen. Key job responsibilities The primary responsibilities of this role are to: - Design, develop, and evaluate innovative ML models to solve diverse problems and opportunities across industries - Interact with customer directly to understand their business problems, and help them with defining and implementing scalable Generative AI solutions to solve them - Work closely with account teams, research scientist teams, and product engineering teams to drive model implementations and new solutions A day in the life ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
US, WA, Seattle
We are seeking a talented applied researcher to join the Whole Page Planning and Optimization (WPPO) Science team in Search. The latest data from Business Insider shows that almost 50% of online shoppers visit Amazon first. The Search WPPO Science team is responsible for developing reinforcement learning systems for the next generation Amazon shopping experience and delivering it to millions of customers. We believe that shopping on Amazon should be simple, delightful, and full of WOW moments for EVERYONE, whether you are technically savvy or new to online shopping. As an Applied Scientist, you will be working closely with a team of applied scientists and engineers to build systems that shape the future of Amazon's shopping experience by automatically generating relevant content and building a whole page experience that is coherent, dynamic, and interesting. You will improve ranking and optimization in our algorithm. You will participate in driving features from idea to deployment, and your work will directly impact millions of customers. You are going to love this job because you will: * Apply state-of-the-art Machine Learning (ML) algorithms, including Deep Learning and Reinforcement Learning, to improve hundreds of millions of customers’ shopping experience. * Have measurable business impact using A/B testing. * Work in a dynamic team that provides continuous opportunities for learning and growth. * Work with leaders in the field of machine learning.
US, WA, Seattle
Amazon.com strives to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them a fast paced, technologically sophisticated and friendly work environment. Are you seeking an environment where you can drive innovation? Do you want to apply learning techniques and advanced mathematical modeling to solve real world problems? Do you want to play a key role in the future of Amazon's Retail business? This job for you! The Customer Behavior Analytics (CBA) team at Amazon is responsible for the architecture, design, implementation of tools used to understand customer behavior and value generation for all Amazon programs. Our vision is to ensure that every decision at Amazon is customer-obsessed and maximizes long-term free cash flow (LTFCF). To achieve this we build the best, unbiased and most trusted measures of incremental customer long-term value and make them universally adopted as the company standard for customer-obsessed decisions. Come and join us! Amazon’s CBA team is looking for Economists, who can work at the intersection of economics, statistics and machine learning; and leverage the power of big data to solve complex problems like long-term causal effect estimation. Key job responsibilities Economists at Amazon are expected to work directly with other Economists and senior management on key business problems in retail, international retail, cloud computing, third party merchants, search, Kindle, streaming video, and operations. Amazon economists will apply the frontier of economic thinking to market design, pricing, forecasting, program evaluation, online advertising and other areas. You will build econometric models, using our world class data systems, and apply economic theory to solve business problems in a fast moving environment. Economists at Amazon will be expected to develop new techniques to process large data sets, build trust in the techniques with rigorous science and validation, address quantitative problems, and contribute to design of automated systems around the company.
US, VA, Arlington
Device Economics is looking for an economist experienced in causal inference, empirical industrial organization, forecasting, and scaled systems to work on business problems to advance critical resource allocation and pricing decisions in the Amazon Devices org. Output will be included in scaled systems to automate existing processes and to maximize business and customer objectives. Amazon Devices designs and builds Amazon first-party consumer electronics products to delight and engage customers. Amazon Devices represents a highly complex space with 100+ products across several product categories (e-readers [Kindle], tablets [Fire Tablets], smart speakers and audio assistants [Echo], wifi routers [eero], and video doorbells and cameras [Ring and Blink]), for sale both online and in offline retailers in several regions. The space becomes more complex with dynamic product offering with new product launches and new marketplace launches. The Device Economics team leads in analyzing these complex marketplace dynamics to enable science-driven decision making in the Devices org. Device Economics achieves this by combining economic expertise with macroeconomic trends, and including both in scientific applications for use by internal analysts, to provide deep understanding of customer preferences. Our team’s outputs inform product development decisions, investments in future product categories, product pricing and promotion, and bundling across complementary product lines. We have achieved substantial impact on the Devices business, and will achieve more. Device Economics seeks an economist adept in measuring customer preferences and behaviors with proven capacity to innovate, scale measurement, and drive rigor. The candidate must be passionate about advancing science for business and customer impact.