Customer-obsessed science

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  • We look for talent from around the world for applied scientists, data scientists, economists, research scientists, scholars, academics, PhDs, and interns.
  • We collaborate with leading academic organizations to drive innovation and to ensure that research is creating solutions whose benefits are shared broadly.
  • Amazon Science Awards Recognitions.jpeg
    Photo by Zak Brickett
    Learn more about the awards and recognitions that Amazon researches from around the world have been honored with during their tenure.
US, CA, San Francisco
The AWS Center for Quantum Computing is a multi-disciplinary team of scientists, engineers, and technicians, all working to innovate in quantum computing for the benefit of our customers. We are looking to hire a Research Scientist to design and model novel superconducting quantum devices, including qubits, readout and control schemes, and advanced quantum processors. Candidates with a track record of original scientific contributions and/or software development experience will be preferred. We are looking for candidates with strong engineering principles and resourcefulness. Organization and communication skills are essential. About the team AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
JP, 13, Tokyo
The Data Scientist will work closely with other research scientists, machine learning experts, and economists to design and run experiments, create analyses, carry over solutions from other regions, and find new ways to improve last mile analytics to optimize the Customer experience. The Scientist will partner with technology and product leaders to solve business and technology problems using scientific approaches to build new services that surprise and delight our customers. They also work on cross-disciplinary efforts with other scientists within Amazon. LMEA Science is requested on regular basis to conduct advanced analyses or to carry over "science" solutions built by DS I or BIE II or III from other regions. These solutions are not complex enough to justify a data scientist with a lot of experience to work on it. However, these requests are the perfect fit for a new graduate as part of their ramp up, getting use to Amazon environment and within DS I role guideline. Key job responsibilities Amazon Science gives insight into the company’s approach to customer-obsessed scientific innovation. Amazon fundamentally believes that scientific innovation is essential to being the most customer-centric company in the world. It’s the company’s ability to have an impact at scale that allows us to attract some of the brightest minds in artificial intelligence and related fields. Amazon Scientist use our working backwards method to enrich the way we live and work. A day in the life Come teach us a few things, and we’ll teach you a few things as we navigate the most customer-centric company on Earth.
US, CA, Sunnyvale
The Artificial General Intelligence (AGI) team is looking for a highly skilled and experienced Senior Applied Scientist, to lead the development and implementation of cutting-edge algorithms and models for supervised fine-tuning and reinforcement learning through human feedback; with a focus across text, image, and video modalities. As a Senior Applied Scientist, you will play a critical role in driving the development of Generative AI (GenAI) technologies that can handle Amazon-scale use cases and have a significant impact on our customers' experiences. Key job responsibilities - Collaborate with cross-functional teams of engineers, product managers, and scientists to identify and solve complex problems in GenAI - Design and execute experiments to evaluate the performance of different algorithms and models, and iterate quickly to improve results - Think big about the arc of development of GenAI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems - Communicate results and insights to both technical and non-technical audiences, including through presentations and written reports - Mentor and guide junior scientists and engineers, and contribute to the overall growth and development of the team
US, NY, New York
We're looking for an experienced Applied Scientist with exceptional technical, analytical, and innovative capabilities to research, design, and create elegant machine learning solutions. Your solutions will help our advertisers with multi-media and multi-lingual advertising offerings, leveraging Generative AI, Deep Neural Networks, Natural Language Processing (NLP), and Computer Vision (CV). You will build ML models that localize multi-media advertising contents, including text, images and videos. You will also identify opportunities to leverage ML beyond localization, including, international expansion and global advertising. Your work will directly impact our customers in the form of products and services used directly by our advertisers as well as our third-party integrators. Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products are strategically important to our businesses driving long term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! The Advertiser Growth Engine (AGE) team owns and builds services and applications across Amazon World-Wide Advertising that make advertising across countries/languages as easy as flipping a switch. We are focused on: (1) expanding Amazon Ads advertiser base, and (2) eliminating localization, operational, and marketplace knowledge gap barriers for Advertisers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth globally. Key job responsibilities As an Applied Scientist on this team, you will: - Build and deliver end-to-end machine learning solutions; build ML models and perform data analysis to deliver scalable solutions to business problems. - Work closely with senior leaders across science, engineering, and product disciplines to drive the team's roadmap and establish business requirements. - Perform hands-on analysis and modeling with enormous data sets to develop insights that increase traffic monetization and merchandise sales without compromising shopper experience. - Run A/B experiments that affect hundreds of millions of customers, evaluate the impact of your optimizations and communicate your results to various business stakeholders. - Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. - Research new innovate machine learning approaches.
US, CA, Pasadena
AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. The AWS Center for Quantum Computing is a multi-disciplinary team of scientists, engineers, and technicians, all working to innovate in quantum computing for the benefit of our customers. We are looking to hire a Senior Research Scientist to develop and test novel calibration and optimization tools for the operation of large scale quantum processors. You will be a technical leader on a team of engineers and scientists at the frontier of quantum processor control and error correction. You are expected to develop & lead high-impact research projects that intersect with our engineering roadmap. We are looking for candidates with strong engineering principles and resourcefulness. Organization and communication skills are essential. A day in the life Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.
IN, KA, Bangalore
Alexa is the voice activated digital assistant powering devices like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers’ experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate sensitive content across Alexa. We are looking for an experienced Senior Applied Scientist to build industry-leading technologies in attribute extraction and sensitive content detection across all languages and countries. An Applied Scientist will be a tech lead for a team of exceptional scientists to develop novel algorithms and modeling techniques to advance the state of the art in NLP or CV related tasks. You will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. You will collaborate with and mentor other scientists to raise the bar of scientific research in Amazon. Your work will directly impact our customers in the form of products and services that make use of speech, language, and computer vision technologies. We are looking for a leader with strong technical experiences a passion for building scientific driven solutions in a fast-paced environment. You should have good understanding of NLP models (e.g. LSTM, transformer based models) or CV models (e.g. CNN, AlexNet, ResNet) and where to apply them in different business cases. You leverage your exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to creating reliable, scalable, and high-performance products. In addition to technical depth, you must possess exceptional communication skills and understand how to influence key stakeholders. You will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing as a leader, this may be the place for you. Key job responsibilities You'll lead the science solution design, run experiments, research new algorithms, and find new ways of optimizing customer experience. You set examples for the team on good science practice and standards. Besides theoretical analysis and innovation, you will work closely with talented engineers and ML scientists to put your algorithms and models into practice. Your work will directly impact the trust customers place in Alexa, globally. You contribute directly to our growth by hiring smart and motivated Scientists to establish teams that can deliver swiftly and predictably, adjusting in an agile fashion to deliver what our customers need. A day in the life You will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our sensitive contents detection and mitigation. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. You will mentor other scientists, review and guide their work, help develop roadmaps for the team. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership. About the hiring group About the team The mission of the Alexa Sensitive Content Intelligence (ASCI) team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, and (3) build customer trust through appropriate interactions on sensitive topics. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.
US, WA, Seattle
Do you want to use your expertise in translating innovative science into impactful products to develop a new business line in emerging stores. If you do, Emerging Stores Payments team would love to talk to you about how to make that a reality. As an applied scientist on our team, you will work with business leaders, scientists, and engineers to translate business and functional requirements into concrete deliverables and define the execution roadmap. You will partner with scientists, and engineers on the design, development, testing, and deployment of scalable ML models. This is a unique, high visibility opportunity for someone who wants to have impact, dive deep into large-scale solutions, enable measurable actions on the employee experience, and work closely with scientists and economists. This role combines science leadership and technical strength. Key job responsibilities - As an Applied Scientist, ML Applications, you will: - Lead applied scientists to deliver machine-learning and AI solutions to production. - Design, develop, and evaluate innovative machine learning solutions to solve diverse challenges and opportunities for Amazon customers - Advance the team's engineering craftsmanship and drive continued scientific innovation as a thought leader and practitioner. - Partner with the engineering team to deploy your models in production. - Partner with scientists from across ML teams within India Consumer Payments to solve complex problems. - Work directly with Amazonians from across the company to understand their business problems and help define and implement scalable ML solutions to solve them. - Mentor and develop junior scientists and developers.
US, NY, New York
Are you looking for a challenge? Imagine being part of a team that owns one of the largest supply chain simulation systems in the world to predict inventory flows for the millions of items available on Amazon.com worldwide. Inventory planning involves many algorithms to buy inventory in the right quantities, at the right frequencies, from the right vendors, and assigning to the best warehouse to fulfill customer demand to optimize long term free cash flow for Amazon. Our system lives at the heart of these algorithms, keeping up with the rapid pace of optimization improvements and simulating how they interact with each other. We simulate what these systems will do for months into the future, predicting inventory flows and key operational and financial metrics across the network. This experimentation platform is critical in understanding labor needs, managing our network capacity, and allowing continued optimizations to the many algorithms we simulate. Imagine enabling Amazon's supply chain systems to make data driven decisions based on simulations of trillions of inventory events per day. Every time an Amazon customer makes a purchase, a number of systems are involved: these systems help optimize inventory acquisition, enable a number of purchase options, ensure great pricing, store products so they are available for fast delivery, and minimize package frustration. The Supply Chain Optimization Technology (SCOT) Group develops and manages these systems. We are central to Amazon customers' ability to find what they want and get it when they want it. Within SCOT, the Inventory Planning Control (IPC) Simulation team is responsible for designing and executing the simulations to predict inventory flows for labor planning as well as predict the impact of new supply chain initiatives. We are looking for research scientists to drive research innovation in SCOT by pushing IPC Simulation systems further upstream in the innovation process, developing new techniques and methodologies for both experimentation and prediction use cases, and applying existing models to our problem space and beyond. As an Amazon Research Scientist, your work will impact on how we serve our customers so that they get the right product at the right time. In our team, you will be working in one of the world's largest data warehouse environments. You need to be a sophisticated user of data querying tools and advanced quantitative and modeling techniques, and an expert at synthesizing and communicating insights and recommendations to audiences of varying levels of technical sophistication to drive change, as your work will be visible up to the highest business leaders in SCOT. You will perform research across various system using multiple disciplines. Much of the job will require close collaboration with software development engineers, other scientists, and business teams to innovate for and solve problems of the future. Key job responsibilities As a Principal Research Scientist in IPC, you will partner with the senior tech leaders in the organization to define the long term architecture of our decision optimization and prediction systems. You will play a key role in developing long term strategic solutions that have business impact beyond the scope of the organization. You will bring technical expertise in several technical areas of Operations Research or Machine Learning, and are able to help team to overcome key technical blockers. You will ensure senior leaders in the organization are up to speed on important trends, tools and technologies and how they will be used to impact the business. You are able to quickly approach large ambiguous problems, turn high-level business requirements into mathematical models, identify the right solution approach, and contribute to the software development for production systems. You will analyze large amounts of business data, define new metrics and business cases, design simulations and experiments, develop scientific, and collaborate with teammates in business, software, and research. Successful candidates must thrive in fast-paced environments, which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, and align research focuses with the Amazon's strategic needs.
US, IL, Chicago
Do you want to leverage your expertise in translating innovative science into impactful products to improve the lives and work of over a million people worldwide? If so, People eXperience Technology Central Science (PXTCS) would love to discuss how you can make that a reality. PXTCS is an interdisciplinary team that uses economics, behavioral science, statistics, and machine learning to identify products, mechanisms, and process improvements that enhance Amazonians' well-being and their ability to deliver value for Amazon's customers. We collaborate with HR teams across Amazon to make Amazon PXT the most scientific human resources organization in the world. This is a customer-facing science leadership role at PXTCS. As an Applied Science Manager, you will provide scientific thought leadership to PXT and other Amazon partners in AI/ML domains like NLP, LLM, and predictive analysis. You will play a critical role in business planning, working closely with senior leaders to develop goals, resource requirements, and influence technical and business strategies. Additionally, you will hire and develop science and engineering talent. Key job responsibilities Your responsibilities include collaborating with business leaders, scientists, UX researchers, and economists to translate requirements into concrete deliverables, define the science vision, and develop specific plans for teams. You will lead on the design, development, testing, and deployment of scalable ML and econometric models. This is a unique, high-visibility opportunity to have a measurable impact on Amazon and its employees while working closely with business leaders, scientists and engineers. The role combines customer engagement, science leadership, management and organizational abilities, and technical strength. Key Responsibilities: • Interact directly with internal customers across Amazon to understand HR business problems, identify AI/ML solutions, and define projects and success criteria. • Lead a team of scientists and engineers to rapidly design, prototype, and productionize scalable AI/ML solutions. • Employ a metric-driven approach to evaluate customer-facing engagements.
US, WA, Seattle
Are you passionate about solving unique customer-facing problems in the Amazon scale? Are you excited about utilizing statistical analysis, machine learning, data mining and leverage tons of Amazon data to learn and infer customer shopping patterns? Do you enjoy working with a diversity of engineers, machine learning scientists, product managers and user-experience designers? If so, you have found the right match! Fashion is extremely fast-moving, visual, subjective, and it presents numerous unique problem domains such as product recommendations, product discovery and evaluation. The vision for Amazon Fashion is to make Amazon the number one online shopping destination for Fashion customers by providing large selections, inspiring and accurate recommendations and customer experience. The mission of Fit science team as part of Fashion Tech is to innovate and develop scalable ML solutions to provide personalized fit and size recommendation when Amazon Fashion customers evaluate apparels or shoes online. The team is hiring a Data Scientist who has a solid background in Statistical Analysis, Machine Learning and Data Mining and a proven record of effectively analyzing large complex heterogeneous datasets, and is motivated to grow professionally as a Data Scientist. Key job responsibilities - You will work on our Science team and partner closely with applied scientists, data engineers as well as product managers, UX designers, and business partners to answer complex problems via data analysis. Outputs from your analysis will directly help improve the performance of the ML based recommendation systems thereby enhancing the customer experience as well as inform the roadmap for science and the product. - You can effectively analyze complex and disparate datasets collected from diverse sources to derive key insights, build segmentation models and improve customer experience by reducing retail returns. - You have excellent communication skills to be able to work with cross-functional team members to understand key questions and earn the trust of senior leaders. - You are able to multi-task between different tasks such as gap analysis of algorithm results, integrating multiple disparate datasets, doing business intelligence, analyzing engagement metrics or presenting to stakeholders. - You thrive in an agile and fast-paced environment on highly visible projects and initiatives.