Customer-obsessed science

Multi-turn Text-to-SQL aims to translate a user's conversational utterances into executable SQL while preserving dialogue coherence and grounding to the target schema. However, most existing systems only regard this task as a simple text translation task and follow a short-horizon paradigm, generating a query per turn without execution, explicit verification, and refinement, which leads to non-executable

Enterprise IT support interactions are fundamentally diagnostic: effective resolution requires iterative evidence gathering from ambiguous user reports to identify an underlying root cause. While retrieval-augmented generation (RAG) provides grounding through historical cases, standard multi-turn RAG systems lack explicit diagnostic state and therefore struggle to accumulate evidence and resolve competing

E-commerce product titles often include redundant information that negatively impacts the user experience. Removing repeated words through restructuring and paraphrasing can make titles more concise and improve readability. While large language models can optimize titles, their computational cost makes them impractical for large-scale applications. In this paper, we first analyze the sources of repetition

Model stitching, connecting early layers of one model (source) to later layers of another (target) via a light stitch layer, has served as a probe of representational compatibility. Prior work finds that models trained on the same dataset remain stitchable (negligible accuracy drop) despite different initializations or objectives. We revisit stitching for Vision Foundation Models (VFMs) that vary in objectives

Prime Video regularly conducts load tests to simulate the viewer traffic spikes seen during live events such as Thursday Night Football as well as video-on-demand (VOD) events such as Rings of Power. While these stress tests validate system capacity, they can sometimes miss service behaviors unique to real event traffic. We present a graph-based anomaly detection system that identifies under-represented