The National Science Foundation logo is seen on an exterior brick wall at NSF headquarters
The U.S. National Science Foundation and Amazon have announced the recipients of 13 selected projects from the program's most recent call for submissions. The awardees have proposed projects that address unfairness and bias in artificial intelligence and machine learning technologies, develop principles for human interaction with artificial intelligence systems, and theoretical frameworks for algorithms, and improve accessibility of speech recognition technology.
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U.S. National Science Foundation, in collaboration with Amazon, announces latest Fairness in AI grant projects

Thirteen new projects focus on ensuring fairness in AI algorithms and the systems that incorporate them.

  1. In 2019, the U.S. National Science Foundation (NSF) and Amazon announced a collaboration — the Fairness in AI program — to strengthen and support fairness in artificial intelligence and machine learning.

    To date, in two rounds of proposal submissions, NSF has awarded 21 research grants in areas such as ensuring fairness in AI algorithms and the systems that incorporate them, using AI to promote equity in society, and developing principles for human interaction with AI-based systems.

    In June of 2021, Amazon and the NSF opened the third round of submissions with a focus on theoretical and algorithmic foundations; principles for human interaction with AI systems; technologies such as natural language understanding and computer vision; and applications including hiring decisions, education, criminal justice, and human services.

    Now Amazon and NSF are announcing the recipients of 13 selected projects from that latest call for submissions.

    The awardees, who collectively will receive up to $9.5 million in financial support, have proposed projects that address unfairness and bias in artificial intelligence and machine learning technologies, develop principles for human interaction with artificial intelligence systems, and theoretical frameworks for algorithms, and improve accessibility of speech recognition technology.

    “We are thrilled to share NSF’s selection of thirteen Fairness in AI proposals from talented researchers across the United States,” said Prem Natarajan, Alexa AI vice president of Natural Understanding. “The increasing prevalence of AI in our everyday lives calls for continued multi-sector investments into advancing their trustworthiness and robustness against bias. Amazon is proud to have partnered with the NSF for the past three years to support this critically important research area.”

    Amazon, which provides partial funding for the program, does not participate in the grant-selection process.

    “These awards are part of NSF's commitment to pursue scientific discoveries that enable us to achieve the full spectrum of artificial intelligence potential at the same time we address critical questions about their uses and impacts," said Wendy Nilsen, deputy division director for NSF's Information and Intelligent Systems Division.

    More information about the Fairness in AI program is available on NSF website, and via their program update. Below is the list of the 2022 awardees, and an overview of their projects.

  2. An interpretable AI framework for care of critically ill patients involving matching and decision trees

    “This project introduces a framework for interpretable, patient-centered causal inference and policy design for in-hospital patient care. This framework arose from a challenging problem, which is how to treat critically ill patients who are at risk for seizures (subclinical seizures) that can severely damage a patient's brain. In this high-stakes application of artificial intelligence, the data are complex, including noisy time-series, medical history, and demographic information. The goal is to produce interpretable causal estimates and policy decisions, allowing doctors to understand exactly how data were combined, permitting better troubleshooting, uncertainty quantification, and ultimately, trust. The core of the project's framework consists of novel and sophisticated matching techniques, which match each treated patient in the dataset with other (similar) patients who were not treated. Matching emulates a randomized controlled trial, allowing the effect of the treatment to be estimated for each patient, based on the outcomes from their matched group. A second important element of the framework involves interpretable policy design, where sparse decision trees will be used to identify interpretable subgroups of individuals who should receive similar treatments.”

    • Principal investigator: Cynthia Rudin
    • Co-principal investigators: Alexander Volfovsky, Sudeepa Roy
    • Organization: Duke University
    • Award amount: $625,000

    Project description

  3. Fair representation learning: fundamental trade-offs and algorithms

    “Artificial intelligence-based computer systems are increasingly reliant on effective information representation in order to support decision making in domains ranging from image recognition systems to identity control through face recognition. However, systems that rely on traditional statistics and prediction from historical or human-curated data also naturally inherit any past biased or discriminative tendencies. The overarching goal of the award is to mitigate this problem by using information representations that maintain its utility while eliminating information that could lead to discrimination against subgroups in a population. Specifically, this project will study the different trade-offs between utility and fairness of different data representations, and then identify solutions to reduce the gap to the best trade-off. Then, new representations and corresponding algorithms will be developed guided by such trade-off analysis. The investigators will provide performance limits based on the developed theory, and also evidence of efficacy in order to obtain fair machine learning systems and to gain societal trust. The application domain used in this research is face recognition systems. The undergraduate and graduate students who participate in the project will be trained to conduct cutting-edge research to integrate fairness into artificial intelligent based systems.”

    • Principal investigator: Vishnu Boddeti
    • Organization: Michigan State University
    • Award amount: $331,698

    Project description

  4. A new paradigm for the evaluation and training of inclusive automatic speech recognition

    “Automatic speech recognition can improve your productivity in small ways: rather than searching for a song, a product, or an address using a graphical user interface, it is often faster to accomplish these tasks using automatic speech recognition. For many groups of people, however, speech recognition works less well, possibly because of regional accents, or because of second-language accent, or because of a disability. This Fairness in AI project defines a new way of thinking about speech technology. In this new way of thinking, an automatic speech recognizer is not considered to work well unless it works well for all users, including users with regional accents, second-language accents, and severe disabilities. There are three sub-projects. The first sub-project will create black-box testing standards that speech technology researchers can use to test their speech recognizers, in order to test how useful their speech recognizer will be for different groups of people. For example, if a researcher discovers that their product works well for some people, but not others, then the researcher will have the opportunity to gather more training data, and to perform more development, in order to make sure that the under-served community is better-served. The second sub-project will create glass-box testing standards that researchers can use to debug inclusivity problems. For example, if a speech recognizer has trouble with a particular dialect, then glass-box methods will identify particular speech sounds in that dialect that are confusing the recognizer, so that researchers can more effectively solve the problem. The third sub-project will create new methods for training a speech recognizer in order to guarantee that it works equally well for all of the different groups represented in available data. Data will come from podcasts and the Internet. Speakers will be identified as members of a particular group if and only if they declare themselves to be members of that group. All of the developed software will be distributed open-source.”

    • Principal investigator: Mark Hasegawa-Johnson
    • Co-principal investigators: Zsuzsanna Fagyal, Najim Dehak, Piotr Zelasko, Laureano Moro-Velazquez
    • Organization: University of Illinois at Urbana-Champaign
    • Award amount: $500,000

    Project description

  5. A normative economic approach to fairness in AI

    “A vast body of work in algorithmic fairness is devoted to preventing artificial intelligence (AI) from exacerbating societal biases. The predominant viewpoints in this literature equates fairness with lack of bias or seeks to achieve some form of statistical parity between demographic groups. By contrast, this project pursues alternative approaches rooted in normative economics, the field that evaluates policies and programs by asking "what should be". The work is driven by two observations. First, fairness to individuals and groups can be realized according to people’s preferences represented in the form of utility functions. Second, traditional notions of algorithmic fairness may be at odds with welfare (the overall utility of groups), including the welfare of those groups the fairness criteria intend to protect. The goal of this project is to establish normative economic approaches as a central tool in the study of fairness in AI. Towards this end the team pursues two research questions. First, can the perspective of normative economics be reconciled with existing approaches to fairness in AI? Second, how can normative economics be drawn upon to rethink what fairness in AI should be? The project will integrate theoretical and algorithmic advances into real systems used to inform refugee resettlement decisions. The system will be examined from a fairness viewpoint, with the goal of ultimately ensuring fairness guarantees and welfare.”

    • Principal investigator: Yiling Chen
    • Co-principal investigator: Ariel Procaccia
    • Organization: Harvard University
    • Award amount: $560,345

    Project description

  6. Advancing optimization for threshold-agnostic fair AI systems

    “Artificial intelligence (AI) and machine learning technologies are being used in high-stakes decision-making systems like lending decision, employment screening, and criminal justice sentencing. A new challenge arising with these AI systems is avoiding the unfairness they might introduce and that can lead to discriminatory decisions for protected classes. Most AI systems use some kinds of thresholds to make decisions. This project aims to improve fairness-aware AI technologies by formulating threshold-agnostic metrics for decision making. In particular, the research team will improve the training procedures of fairness-constrained AI models to make the model adaptive to different contexts, applicable to different applications, and subject to emerging fairness constraints. The success of this project will yield a transferable approach to improve fairness in various aspects of society by eliminating the disparate impacts and enhancing the fairness of AI systems in the hands of the decision makers. Together with AI practitioners, the researchers will integrate the techniques in this project into real-world systems such as education analytics. This project will also contribute to training future professionals in AI and machine learning and broaden this activity by including training high school students and under-represented undergraduates.”

    • Principal investigator: Tianbao Yang
    • Co-principal investigators: Qihang Lin, Mingxuan Sun
    • Organization: University of Iowa
    • Award amount: $500,000

    Project description

  7. Toward fair decision making and resource allocation with application to AI-assisted graduate admission and degree completion

    “Machine learning systems have become prominent in many applications in everyday life, such as healthcare, finance, hiring, and education. These systems are intended to improve upon human decision-making by finding patterns in massive amounts of data, beyond what can be intuited by humans. However, it has been demonstrated that these systems learn and propagate similar biases present in human decision-making. This project aims to develop general theory and techniques on fairness in AI, with applications to improving retention and graduation rates of under-represented groups in STEM graduate programs. Recent research has shown that simply focusing on admission rates is not sufficient to improve graduation rates. This project is envisioned to go beyond designing "fair classifiers" such as fair graduate admission that satisfy a static fairness notion in a single moment in time, and designs AI systems that make decisions over a period of time with the goal of ensuring overall long-term fair outcomes at the completion of a process. The use of data-driven AI solutions can allow the detection of patterns missed by humans, to empower targeted intervention and fair resource allocation over the course of an extended period of time. The research from this project will contribute to reducing bias in the admissions process and improving completion rates in graduate programs as well as fair decision-making in general applications of machine learning.”

    • Principal investigator: Furong Huang
    • Co-principal investigators: Min Wu, Dana Dachman-Soled
    • Organization: University of Maryland, College Park
    • Award amount: $625,000

    Project description

  8. BRMI — bias reduction in medical information

    “This award, Bias Reduction In Medical Information (BRIMI), focuses on using artificial intelligence (AI) to detect and mitigate biased, harmful, and/or false health information that disproportionately hurts minority groups in society. BRIMI offers outsized promise for increased equity in health information, improving fairness in AI, medicine, and in the information ecosystem online (e.g., health websites and social media content). BRIMI's novel study of biases stands to greatly advance the understanding of the challenges that minority groups and individuals face when seeking health information. By including specific interventions for both patients and doctors and advancing the state-of-the-art in public health and fact checking organizations, BRIMI aims to inform public policy, increase the public's critical literacy, and improve the well-being of historically under-served patients. The award includes significant outreach efforts, which will engage minority communities directly in our scientific process; broad stakeholder engagement will ensure that the research approach to the groups studied is respectful, ethical, and patient-centered. The BRIMI team is composed of academics, non-profits, and industry partners, thus improving collaboration and partnerships across different sectors and multiple disciplines. The BRIMI project will lead to fundamental research advances in computer science, while integrating deep expertise in medical training, public health interventions, and fact checking. BRIMI is the first large scale computational study of biased health information of any kind. This award specifically focuses on bias reduction in the health domain; its foundational computer science advances and contributions may generalize to other domains, and it will likely pave the way for studying bias in other areas such as politics and finances.”

    • Principal investigator: Shiri Dori-Hacohen
    • Co-principal investigators: Sherry Pagoto, Scott Hale
    • Organization: University of Connecticut
    • Award amount: $392,994

    Project description

  9. A novel paradigm for fairness-aware deep learning models on data streams

    “Massive amounts of information are transferred constantly between different domains in the form of data streams. Social networks, blogs, online businesses, and sensors all generate immense data streams. Such data streams are received in patterns that change over time. While this data can be assigned to specific categories, objects and events, their distribution is not constant. These categories are subject to distribution shifts. These distribution shifts are often due to the changes in the underlying environmental, geographical, economic, and cultural contexts. For example, the risks levels in loan applications have been subject to distribution shifts during the COVID-19 pandemic. This is because loan risks are based on factors associated to the applicants, such as employment status and income. Such factors are usually relatively stable, but have changed rapidly due to the economic impact of the pandemic. As a result, existing loan recommendation systems need to be adapted to limited examples. This project will develop open software to help users evaluate online fairness-in algorithms, mitigate potential biases, and examine utility-fairness trade-offs. It will implement two real-world applications: online crime event recognition from video data and online purchase behavior prediction from click-stream data. To amplify the impact of this project in research and education, this project will leverage STEM programs for students with diverse backgrounds, gender and race/ethnicity. This project includes activities including seminars, workshops, short courses, and research projects for students.”

    • Principal investigator: Feng Chen
    • Co-principal investigators: Latifur Khan, Xintao Wu, Christan Grant
    • Organization: University of Texas at Dallas
    • Award amount: $392,993

    Project description

  10. A human-centered approach to developing accessible and reliable machine translation

    “This Fairness in AI project aims to develop technology to reliably enhance cross-lingual communication in high-stakes contexts, such as when a person needs to communicate with someone who does not speak their language to get health care advice or apply for a job. While machine translation technology is frequently used in these conditions, existing systems often make errors that can have severe consequences for a patient or a job applicant. Further, it is challenging for people to know when automatic translations might be wrong when they do not understand the source or target language for translation. This project addresses this issue by developing accessible and reliable machine translation for lay users. It will provide mechanisms to guide users to recognize and recover from translation errors, and help them make better decisions given imperfect translations. As a result, more people will be able to use machine translation reliably to communicate across language barriers, which can have far-reaching positive consequences on their lives."

    • Principal investigator: Marine Carpuat
    • Co-principal investigators: Niloufar Salehi, Ge Gao
    • Organization: University of Maryland, College Park
    • Award amount: $392,993

    Project description

  11. AI algorithms for fair auctions, pricing, and marketing

    “This project develops algorithms for making fair decisions in AI-mediated auctions, pricing, and marketing, thus advancing national prosperity and economic welfare. The deployment of AI systems in business settings has thrived due to direct access to consumer data, the capability to implement personalization, and the ability to run algorithms in real-time. For example, advertisements users see are personalized since advertisers are willing to bid more in ad display auctions to reach users with particular demographic features. Pricing decisions on ride-sharing platforms or interest rates on loans are customized to the consumer's characteristics in order to maximize profit. Marketing campaigns on social media platforms target users based on the ability to predict who they will be able to influence in their social network. Unfortunately, these applications exhibit discrimination. Discriminatory targeting in housing and job ad auctions, discriminatory pricing for loans and ride-hailing services, and disparate treatment of social network users by marketing campaigns to exclude certain protected groups have been exposed. This project will develop theoretical frameworks and AI algorithms that ensure consumers from protected groups are not harmfully discriminated against in these settings. The new algorithms will facilitate fair conduct of business in these applications. The project also supports conferences that bring together practitioners, policymakers, and academics to discuss the integration of fair AI algorithms into law and practice.”

    • Principal investigator: Adam Elmachtoub
    • Co-principal investigators: Shipra Agrawal, Rachel Cummings, Christian Kroer, Eric Balkanski
    • Organization: Columbia University
    • Award amount: $392,993

    Project description

  12. Using explainable AI to increase equity and transparency in the juvenile justice system’s use of risk scores

    “Throughout the United States, juvenile justice systems use juvenile risk and need-assessment (JRNA) scores to identify the likelihood a youth will commit another offense in the future. This risk assessment score is then used by juvenile justice practitioners to inform how to intervene with a youth to prevent reoffending (e.g., referring youth to a community-based program vs. placing a youth in a juvenile correctional center). Unfortunately, most risk assessment systems lack transparency and often the reasons why a youth received a particular score are unclear. Moreover, how these scores are used in the decision making process is sometimes not well understood by families and youth affected by such decisions. This possibility is problematic because it can hinder individuals’ buy-in to the intervention recommended by the risk assessment as well as mask potential bias in those scores (e.g., if youth of a particular race or gender have risk scores driven by a particular item on the assessment). To address this issue, project researchers will develop automated, computer-generated explanations for these risk scores aimed at explaining how these scores were produced. Investigators will then test whether these better-explained risk scores help youth and juvenile justice decision makers understand the risk score a youth is given. In addition, the team of researchers will investigate whether these risk scores are working equally well for different groups of youth (for example, equally well for boys and for girls) and identify any potential biases in how they are being used in an effort to understand how equitable the decision making process is for demographic groups based on race and gender. The project is embedded within the juvenile justice system and aims to evaluate how real stakeholders understand how the risk scores are generated and used within that system based on actual juvenile justice system data.”

    • Principal investigator: Trent Buskirk
    • Co-principal investigators: Kelly Murphy
    • Organization: Bowling Green State University
    • Award amount: $392,993

    Project description

  13. Breaking the tradeoff barrier in algorithmic fairness

    “In order to be robust and trustworthy, algorithmic systems need to usefully serve diverse populations of users. Standard machine learning methods can easily fail in this regard, e.g. by optimizing for majority populations represented within their training data at the expense of worse performance on minority populations. A large literature on "algorithmic fairness" has arisen to address this widespread problem. However, at a technical level, this literature has viewed various technical notions of "fairness" as constraints, and has therefore viewed "fair learning" through the lens of constrained optimization. Although this has been a productive viewpoint from the perspective of algorithm design, it has led to tradeoffs being centered as the central object of study in "fair machine learning". In the standard framing, adding new protected populations, or quantitatively strengthening fairness constraints, necessarily leads to decreased accuracy overall and within each group. This has the effect of pitting the interests of different stakeholders against one another, and making it difficult to build consensus around "fair machine learning" techniques. The over-arching goal of this project is to break through this "fairness/accuracy tradeoff" paradigm.”

    • Principal investigator: Aaron Roth
    • Co-principal investigator: Michael Kearns
    • Organization: University of Pennsylvania
    • Award amount: $392,992

    Project description

  14. Advancing deep learning towards spatial fairness

    “The goal of spatial fairness is to reduce biases that have significant linkage to the locations or geographical areas of data samples. Such biases, if left unattended, can cause or exacerbate unfair distribution of resources, social division, spatial disparity, and weaknesses in resilience or sustainability. Spatial fairness is urgently needed for the use of artificial intelligence in a large variety of real-world problems such as agricultural monitoring and disaster management. Agricultural products, including crop maps and acreage estimates, are used to inform important decisions such as the distribution of subsidies and providing farm insurance. Inaccuracies and inequities produced by spatial biases adversely affect these decisions. Similarly, effective and fair mapping of natural disasters such as floods or fires is critical to inform live-saving actions and quantify damages and risks to public infrastructures, which is related to insurance estimation. Machine learning, in particular deep learning, has been widely adopted for spatial datasets with promising results. However, straightforward applications of machine learning have found limited success in preserving spatial fairness due to the variation of data distribution, data quantity, and data quality. The goal of this project is to develop a new generation of learning frameworks to explicitly preserve spatial fairness. The results and code will be made freely available and integrated into existing geospatial software. The methods will also be tested for incorporation in existing real systems (crop and water monitoring).”

    • Principal investigator: Xiaowei Jia
    • Co-principal investigators: Sergii Skakun, Yiqun Xie
    • Organization: University of Pittsburgh
    • Award amount: $755,098

    Project description

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Passionate about books? The Amazon Books team is looking for a talented Applied Scientist II to help invent, design, and deliver science solutions to make it easier for millions of customers to find the next book they will love. In this role, you will - Be a part of a growing team of scientists, economists, engineers, analysts, and business partners. - Use Amazon’s large-scale computing and data resources to generate deep understandings of our customers and products. - Build highly accurate models (and/or agentic systems) to enhance the book reading & discovery experiences. - Design, implement, and deliver novel solutions to some of Amazon’s oldest problems. Key job responsibilities - Inspect science initiatives across Amazon to identify opportunities for application and scaling within book reading and discovery experiences. - Participate in team design, scoping, and prioritization discussions while mapping business goals to scientific problems and aligning business metrics with technical metrics. - Spearhead the design and implementation of new features through thorough research and collaboration with cross-functional teams. - Initiate the design, development, execution, and implementation of project components with input and guidance from team members. - Work with Software Development Engineers (SDEs) to deliver production-ready solutions that benefit customers and business operations. - Invent, refine, and develop solutions to ensure they meet customer needs and team objectives. - Demonstrate ability to use reasonable assumptions, data analysis, and customer requirements to solve complex problems. - Write secure, stable, testable, and maintainable code with minimal defects while taking full responsibility for your components. - Possess strong understanding of data structures, algorithms, model evaluation techniques, performance optimization, and trade-off analysis. - Follow engineering and scientific method best practices, including design reviews, model validation, and comprehensive testing. - Maintain current knowledge of research trends in your field and apply rigorous scrutiny to results and methodologies. A day in the life In this role, you will address complex Books customer challenges by developing innovative solutions that leverage the advancements in science. Working alongside a talented team of scientists, you will conduct research and execute experiments designed to enhance the Books reading and shopping experience. Your responsibilities will encompass close collaboration with cross-functional partner teams, including engineering, product management, and fellow scientists, to ensure optimal data quality, robust model development, and successful productionization of scientific solutions. Additionally, you will provide mentorship to other scientists, conduct reviews of their work, and contribute to the development of team roadmaps. About the team The team consists of a collaborative group of scientists, product leaders, and dedicated engineering teams. We work with multiple partner teams to leverage our systems to drive a diverse array of customer experiences, owned both by ourselves and others, that enable shoppers to easily find their perfect next read and enable delightful reading experiences that would make Kindle the best place to read.
US, CA, Sunnyvale
Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Sr. Comm System Research Scientist, this role is primarily responsible for the design, development and integration of Ka band and S/C band communication payload and ground terminal systems. The Role: Be part of the team defining the overall communication system and architecture of Amazon’s broadband wireless network. This is a unique opportunity to innovate and define groundbreaking wireless technology with few legacy constraints. The team develops and designs the communication system of Amazon Leo and analyzes its overall system level performance such as for overall throughput, latency, system availability, packet loss etc. This role in particular will be responsible for leading the effort in designing and developing advanced technology and solutions for communication system. This role will also be responsible developing advanced L1/L2 proof of concept HW/SW systems to improve the performance and reliability of the Amazon Leo network. In particular this role will be responsible for using concepts from digital signal processing, information theory, wireless communications to develop novel solutions for achieving ultra-high performance LEO network. This role will also be part of a team and develop simulation tools with particular emphasis on modeling the physical layer aspects such as advanced receiver modeling and abstraction, interference cancellation techniques, FEC abstraction models etc. This role will also play a critical role in the design, integration and verification of various HW and SW sub-systems as a part of system integration and link bring-up and verification. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Design advanced L1/L2 algorithms and solutions for the Amazon Leo communication system, particularly Multi-User MIMO techniques. • Develop proof-of-concepts for critical communication payload components using SDR platforms consisting of FPGAs and general-purpose processors. • Work with ASIC development teams to build power/area efficient L1/L2 HW accelerators to be integrated into Amazon Leo SoCs. • Provide specifications and work with implementation teams on the development of embedded L1/L2 HW/SW architectures. • Work with multi-disciplinary teams to develop advanced solutions for time, frequency and spatial acquisition/tracking in LEO systems, particularly under large uncertainties. • Develop link-level and system-level simulators and work closely with implementation teams to evaluate expected performance and provide quick feedback on potential improvements. • Develop testbeds consisting of digital, IF and RF components while accounting for link-budgets and RF/IF line-ups. Previous experiences with VSAs/VSGs, channel emulators, antennas (particularly phased-arrays) and anechoic chamber instrumentation are a plus. • Work with development teams on system integration and debugging from PHY to network layer, including interfacing with flight computer and SDN control subsystems. • Willing to work in fast-paced environment and take ownership that goes from algorithm specification, to HW/SW architecture definition, to proof-of-concept development, to testbed bring-up, to integration into the Amazon Leo system. • Be a team player and provide support when requested while being able to unblock themselves by reaching out to RF, ASIC, SW, Comsys and Testbed supporting teams to move forward in development, testing and integration activities. • Ability to adapt design and test activities based on current HW/SW capabilities delivered by the development teams.
US, CA, Mountain View
Do you want to join a team of innovative scientists to research and develop generative AI technology that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment? Amazon Connect is a highly disruptive cloud-based contact center from AWS that enables businesses to deliver intelligent, engaging, dynamic, and personalized customer service experiences. The Agentic Customer Experience (ACX) org is responsible for weaving native-AI across the Connect application experiences delivered to end-customers, agents, and managers/supervisors. The Interactive AI Science team, serves as the cornerstone for AI innovation across Amazon Connect, functioning as the sole science team support high impact product including Amazon Q in Connect, Contact Lens and other key initiatives. As an Applied Scientist on our team, you will work closely with senior technical and business leaders from within the team and across AWS. You distill insight from huge data sets, conduct cutting edge research, foster ML models from conception to deployment. You have deep expertise in machine learning and deep learning broadly, and extensive domain knowledge in natural language processing, generative AI and LLM Agents evaluation and optimization, etc. You are comfortable with quickly prototyping and iterating your ideas to build robust ML models using technology such as PyTorch, Tensorflow and AWS Sagemaker. The ideal candidate has the ability to understand, implement, innovate on the state-of-the-art Agentic AI based systems. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and scientific problems. We are looking for passionate, talented, and experienced people to join us to innovate on modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
US, WA, Seattle
Amazon is seeking a Language Data Scientist to join the Alexa Artificial Intelligence (AI) team as domain expert. This role focuses on expanding analysis and evaluation of speech and interaction data deliverables. The Language Data Scientist is an expert in dialog evaluation processes, working closely with a team of skilled analysts and machine learning scientists and engineers, and is a key member in developing new conventions for relevant annotation workflows. The Language Data Scientist will be asked to handle unique data analysis and research requests that support the training and evaluation of machine learning models and the overall processing of a data collection. Key job responsibilities To be successful in this role, you must have a passion for data, efficiency, and accuracy. Specifically, you will: - Own data analyses for customer-facing features, including launch go/no-go metrics for new features and accuracy metrics for existing features - Handle unique data analysis requests from a range of stakeholders, including quantitative and qualitative analyses to elevate customer experience with speech interfaces - Lead and evaluate changing dialog evaluation conventions, test tooling developments, and pilot processes to support expansion to new data areas - Continuously evaluate workflow tools and processes and offer solutions to ensure they are efficient, high quality, and scalable - Provide expert support for a large and growing team of data analysts - Provide support for ongoing and new data collection efforts as a subject matter expert on conventions and use of the data - Conduct research studies to understand speech and customer-Alexa interactions - Assist scientists, program and product managers, and other stakeholders in defining and validating customer experience metrics
ES, B, Barcelona
Are you interested in building the measurement foundation that proves whether targeted, cohort-based marketing actually changes customer behavior at Amazon scale? We are seeking an Applied Scientist to own measurement and experimentation for our Lifecycle Marketing Experimentation roadmap within the PRIMAS (Prime & Marketing Analytics and Science) team. In this role, you will design and execute rigorous experiments that measure the effectiveness of audience-based marketing campaigns across multiple channels, providing the evidence that guides marketing strategy and investment decisions. This is a high-impact role where you will build measurement frameworks from scratch, design experiments that isolate causal effects, and establish the experimental standards for lifecycle marketing across EU. You will work closely with business leaders and the senior science lead to answer critical questions: does targeting specific cohorts (Bargain hunters, Young adults) improve efficiency vs. broad campaigns? Which creative strategies drive behavior change? How should we optimize marketing spend across channels? Key job responsibilities Measurement & Experimentation Ownership: 1. Own measurement end-to-end for lifecycle marketing campaigns – design experiments (RCTs, geo-tests, audience holdouts) that measure campaign effectiveness across marketing channels 2. Build measurement frameworks and experimental best practices that work across different activation platforms and can scale to multiple campaigns 3. Establish experimental standards and tooling for lifecycle marketing, ensuring statistical rigor while balancing business constraints Causal Inference & Analysis: 1. Apply causal inference methods to measure incremental impact of marketing campaigns vs. counterfactual 2. Navigate measurement challenges across different platforms (Meta attribution, LiveRamp, clean rooms, onsite tracking) 3. Analyze experiment results and provide optimization recommendations based on statistical evidence 4. Establish guardrails and success criteria for campaign evaluation About the team The PRIMAS team, is part of a larger tech tech team of 100+ people called WIMSI (WW Integrated Marketing Systems and Intelligence). WIMSI core mission is to accelerate marketing technology capabilities that enable de-averaged customer experiences across the marketing funnel: awareness, consideration, and conversion.
US, CA, Pasadena
The Amazon Center for Quantum Computing (CQC) is a multi-disciplinary team of scientists, engineers, and technicians, on a mission to develop a fault-tolerant quantum computer. We are looking to hire an Instrument Control Engineer to join our growing software team. You will work closely with our experimental physics and control hardware development teams to enable their work characterizing, calibrating, and operating novel quantum devices. The ideal candidate should be able to translate high-level science requirements into software implementations (e.g. Python APIs/frameworks, compiler passes, embedded SW, instrument drivers) that are performant, scalable, and intuitive. This requires someone who (1) has a strong desire to work within a team of scientists and engineers, and (2) demonstrates ownership in initiating and driving projects to completion. This role has a particular emphasis on working directly with our control hardware designers and vendors to develop instrument software for test and measurement. Inclusive Team Culture Here at Amazon, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Export Control Requirement Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a US export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility. Key job responsibilities - Work with control hardware developers, as a “subject matter expert” on the software interfaces around our control hardware - Collaborate with external control hardware vendors to understand and refine integration strategies - Implement instrument drivers and control logic in Python and/or a low-level languages, including C++ or Rust - Contribute to our compiler backend to enable the efficient execution of OpenQASM-based experiments on our next-generation control hardware - Benchmark system performance and help define key performance metrics - Ensure new features are successfully integrated into our Python-based experimental software stack - Partner with scientists to actively contribute to the codebase through mentorship and documentation We are looking for candidates with strong engineering principles, a bias for action, superior problem-solving, and excellent communication skills. Working effectively within a team environment is essential. As an Instrument Control Engineer embedded in a broader science organization, you will have the opportunity to work on new ideas and stay abreast of the field of experimental quantum computation. A day in the life Your time will be spent on projects that extend functional capabilities or performance of our internal research software stack. This requires working backwards from the needs of science staff in the context of our larger experimental roadmap. You will translate science and software requirements into design proposals balancing implementation complexity against time-to-delivery. Once a design proposal has been reviewed and accepted, you’ll drive implementation and coordinate with internal stakeholders to ensure a smooth roll out. Because many high-level experimental goals have cross-cutting requirements, you’ll often work closely with other engineers or scientists or on the team. About the team You will be joining the Software group within the Amazon Center of Quantum Computing. Our team is comprised of scientists and software engineers who are building scalable software that enables quantum computing technologies.