The National Science Foundation logo is seen on an exterior brick wall at NSF headquarters
The U.S. National Science Foundation and Amazon have announced the recipients of 13 selected projects from the program's most recent call for submissions. The awardees have proposed projects that address unfairness and bias in artificial intelligence and machine learning technologies, develop principles for human interaction with artificial intelligence systems, and theoretical frameworks for algorithms, and improve accessibility of speech recognition technology.
JHVEPhoto — stock.adobe.com

U.S. National Science Foundation, in collaboration with Amazon, announces latest Fairness in AI grant projects

Thirteen new projects focus on ensuring fairness in AI algorithms and the systems that incorporate them.

  1. In 2019, the U.S. National Science Foundation (NSF) and Amazon announced a collaboration — the Fairness in AI program — to strengthen and support fairness in artificial intelligence and machine learning.

    To date, in two rounds of proposal submissions, NSF has awarded 21 research grants in areas such as ensuring fairness in AI algorithms and the systems that incorporate them, using AI to promote equity in society, and developing principles for human interaction with AI-based systems.

    In June of 2021, Amazon and the NSF opened the third round of submissions with a focus on theoretical and algorithmic foundations; principles for human interaction with AI systems; technologies such as natural language understanding and computer vision; and applications including hiring decisions, education, criminal justice, and human services.

    Now Amazon and NSF are announcing the recipients of 13 selected projects from that latest call for submissions.

    The awardees, who collectively will receive up to $9.5 million in financial support, have proposed projects that address unfairness and bias in artificial intelligence and machine learning technologies, develop principles for human interaction with artificial intelligence systems, and theoretical frameworks for algorithms, and improve accessibility of speech recognition technology.

    “We are thrilled to share NSF’s selection of thirteen Fairness in AI proposals from talented researchers across the United States,” said Prem Natarajan, Alexa AI vice president of Natural Understanding. “The increasing prevalence of AI in our everyday lives calls for continued multi-sector investments into advancing their trustworthiness and robustness against bias. Amazon is proud to have partnered with the NSF for the past three years to support this critically important research area.”

    Amazon, which provides partial funding for the program, does not participate in the grant-selection process.

    “These awards are part of NSF's commitment to pursue scientific discoveries that enable us to achieve the full spectrum of artificial intelligence potential at the same time we address critical questions about their uses and impacts," said Wendy Nilsen, deputy division director for NSF's Information and Intelligent Systems Division.

    More information about the Fairness in AI program is available on NSF website, and via their program update. Below is the list of the 2022 awardees, and an overview of their projects.

  2. An interpretable AI framework for care of critically ill patients involving matching and decision trees

    “This project introduces a framework for interpretable, patient-centered causal inference and policy design for in-hospital patient care. This framework arose from a challenging problem, which is how to treat critically ill patients who are at risk for seizures (subclinical seizures) that can severely damage a patient's brain. In this high-stakes application of artificial intelligence, the data are complex, including noisy time-series, medical history, and demographic information. The goal is to produce interpretable causal estimates and policy decisions, allowing doctors to understand exactly how data were combined, permitting better troubleshooting, uncertainty quantification, and ultimately, trust. The core of the project's framework consists of novel and sophisticated matching techniques, which match each treated patient in the dataset with other (similar) patients who were not treated. Matching emulates a randomized controlled trial, allowing the effect of the treatment to be estimated for each patient, based on the outcomes from their matched group. A second important element of the framework involves interpretable policy design, where sparse decision trees will be used to identify interpretable subgroups of individuals who should receive similar treatments.”

    • Principal investigator: Cynthia Rudin
    • Co-principal investigators: Alexander Volfovsky, Sudeepa Roy
    • Organization: Duke University
    • Award amount: $625,000

    Project description

  3. Fair representation learning: fundamental trade-offs and algorithms

    “Artificial intelligence-based computer systems are increasingly reliant on effective information representation in order to support decision making in domains ranging from image recognition systems to identity control through face recognition. However, systems that rely on traditional statistics and prediction from historical or human-curated data also naturally inherit any past biased or discriminative tendencies. The overarching goal of the award is to mitigate this problem by using information representations that maintain its utility while eliminating information that could lead to discrimination against subgroups in a population. Specifically, this project will study the different trade-offs between utility and fairness of different data representations, and then identify solutions to reduce the gap to the best trade-off. Then, new representations and corresponding algorithms will be developed guided by such trade-off analysis. The investigators will provide performance limits based on the developed theory, and also evidence of efficacy in order to obtain fair machine learning systems and to gain societal trust. The application domain used in this research is face recognition systems. The undergraduate and graduate students who participate in the project will be trained to conduct cutting-edge research to integrate fairness into artificial intelligent based systems.”

    • Principal investigator: Vishnu Boddeti
    • Organization: Michigan State University
    • Award amount: $331,698

    Project description

  4. A new paradigm for the evaluation and training of inclusive automatic speech recognition

    “Automatic speech recognition can improve your productivity in small ways: rather than searching for a song, a product, or an address using a graphical user interface, it is often faster to accomplish these tasks using automatic speech recognition. For many groups of people, however, speech recognition works less well, possibly because of regional accents, or because of second-language accent, or because of a disability. This Fairness in AI project defines a new way of thinking about speech technology. In this new way of thinking, an automatic speech recognizer is not considered to work well unless it works well for all users, including users with regional accents, second-language accents, and severe disabilities. There are three sub-projects. The first sub-project will create black-box testing standards that speech technology researchers can use to test their speech recognizers, in order to test how useful their speech recognizer will be for different groups of people. For example, if a researcher discovers that their product works well for some people, but not others, then the researcher will have the opportunity to gather more training data, and to perform more development, in order to make sure that the under-served community is better-served. The second sub-project will create glass-box testing standards that researchers can use to debug inclusivity problems. For example, if a speech recognizer has trouble with a particular dialect, then glass-box methods will identify particular speech sounds in that dialect that are confusing the recognizer, so that researchers can more effectively solve the problem. The third sub-project will create new methods for training a speech recognizer in order to guarantee that it works equally well for all of the different groups represented in available data. Data will come from podcasts and the Internet. Speakers will be identified as members of a particular group if and only if they declare themselves to be members of that group. All of the developed software will be distributed open-source.”

    • Principal investigator: Mark Hasegawa-Johnson
    • Co-principal investigators: Zsuzsanna Fagyal, Najim Dehak, Piotr Zelasko, Laureano Moro-Velazquez
    • Organization: University of Illinois at Urbana-Champaign
    • Award amount: $500,000

    Project description

  5. A normative economic approach to fairness in AI

    “A vast body of work in algorithmic fairness is devoted to preventing artificial intelligence (AI) from exacerbating societal biases. The predominant viewpoints in this literature equates fairness with lack of bias or seeks to achieve some form of statistical parity between demographic groups. By contrast, this project pursues alternative approaches rooted in normative economics, the field that evaluates policies and programs by asking "what should be". The work is driven by two observations. First, fairness to individuals and groups can be realized according to people’s preferences represented in the form of utility functions. Second, traditional notions of algorithmic fairness may be at odds with welfare (the overall utility of groups), including the welfare of those groups the fairness criteria intend to protect. The goal of this project is to establish normative economic approaches as a central tool in the study of fairness in AI. Towards this end the team pursues two research questions. First, can the perspective of normative economics be reconciled with existing approaches to fairness in AI? Second, how can normative economics be drawn upon to rethink what fairness in AI should be? The project will integrate theoretical and algorithmic advances into real systems used to inform refugee resettlement decisions. The system will be examined from a fairness viewpoint, with the goal of ultimately ensuring fairness guarantees and welfare.”

    • Principal investigator: Yiling Chen
    • Co-principal investigator: Ariel Procaccia
    • Organization: Harvard University
    • Award amount: $560,345

    Project description

  6. Advancing optimization for threshold-agnostic fair AI systems

    “Artificial intelligence (AI) and machine learning technologies are being used in high-stakes decision-making systems like lending decision, employment screening, and criminal justice sentencing. A new challenge arising with these AI systems is avoiding the unfairness they might introduce and that can lead to discriminatory decisions for protected classes. Most AI systems use some kinds of thresholds to make decisions. This project aims to improve fairness-aware AI technologies by formulating threshold-agnostic metrics for decision making. In particular, the research team will improve the training procedures of fairness-constrained AI models to make the model adaptive to different contexts, applicable to different applications, and subject to emerging fairness constraints. The success of this project will yield a transferable approach to improve fairness in various aspects of society by eliminating the disparate impacts and enhancing the fairness of AI systems in the hands of the decision makers. Together with AI practitioners, the researchers will integrate the techniques in this project into real-world systems such as education analytics. This project will also contribute to training future professionals in AI and machine learning and broaden this activity by including training high school students and under-represented undergraduates.”

    • Principal investigator: Tianbao Yang
    • Co-principal investigators: Qihang Lin, Mingxuan Sun
    • Organization: University of Iowa
    • Award amount: $500,000

    Project description

  7. Toward fair decision making and resource allocation with application to AI-assisted graduate admission and degree completion

    “Machine learning systems have become prominent in many applications in everyday life, such as healthcare, finance, hiring, and education. These systems are intended to improve upon human decision-making by finding patterns in massive amounts of data, beyond what can be intuited by humans. However, it has been demonstrated that these systems learn and propagate similar biases present in human decision-making. This project aims to develop general theory and techniques on fairness in AI, with applications to improving retention and graduation rates of under-represented groups in STEM graduate programs. Recent research has shown that simply focusing on admission rates is not sufficient to improve graduation rates. This project is envisioned to go beyond designing "fair classifiers" such as fair graduate admission that satisfy a static fairness notion in a single moment in time, and designs AI systems that make decisions over a period of time with the goal of ensuring overall long-term fair outcomes at the completion of a process. The use of data-driven AI solutions can allow the detection of patterns missed by humans, to empower targeted intervention and fair resource allocation over the course of an extended period of time. The research from this project will contribute to reducing bias in the admissions process and improving completion rates in graduate programs as well as fair decision-making in general applications of machine learning.”

    • Principal investigator: Furong Huang
    • Co-principal investigators: Min Wu, Dana Dachman-Soled
    • Organization: University of Maryland, College Park
    • Award amount: $625,000

    Project description

  8. BRMI — bias reduction in medical information

    “This award, Bias Reduction In Medical Information (BRIMI), focuses on using artificial intelligence (AI) to detect and mitigate biased, harmful, and/or false health information that disproportionately hurts minority groups in society. BRIMI offers outsized promise for increased equity in health information, improving fairness in AI, medicine, and in the information ecosystem online (e.g., health websites and social media content). BRIMI's novel study of biases stands to greatly advance the understanding of the challenges that minority groups and individuals face when seeking health information. By including specific interventions for both patients and doctors and advancing the state-of-the-art in public health and fact checking organizations, BRIMI aims to inform public policy, increase the public's critical literacy, and improve the well-being of historically under-served patients. The award includes significant outreach efforts, which will engage minority communities directly in our scientific process; broad stakeholder engagement will ensure that the research approach to the groups studied is respectful, ethical, and patient-centered. The BRIMI team is composed of academics, non-profits, and industry partners, thus improving collaboration and partnerships across different sectors and multiple disciplines. The BRIMI project will lead to fundamental research advances in computer science, while integrating deep expertise in medical training, public health interventions, and fact checking. BRIMI is the first large scale computational study of biased health information of any kind. This award specifically focuses on bias reduction in the health domain; its foundational computer science advances and contributions may generalize to other domains, and it will likely pave the way for studying bias in other areas such as politics and finances.”

    • Principal investigator: Shiri Dori-Hacohen
    • Co-principal investigators: Sherry Pagoto, Scott Hale
    • Organization: University of Connecticut
    • Award amount: $392,994

    Project description

  9. A novel paradigm for fairness-aware deep learning models on data streams

    “Massive amounts of information are transferred constantly between different domains in the form of data streams. Social networks, blogs, online businesses, and sensors all generate immense data streams. Such data streams are received in patterns that change over time. While this data can be assigned to specific categories, objects and events, their distribution is not constant. These categories are subject to distribution shifts. These distribution shifts are often due to the changes in the underlying environmental, geographical, economic, and cultural contexts. For example, the risks levels in loan applications have been subject to distribution shifts during the COVID-19 pandemic. This is because loan risks are based on factors associated to the applicants, such as employment status and income. Such factors are usually relatively stable, but have changed rapidly due to the economic impact of the pandemic. As a result, existing loan recommendation systems need to be adapted to limited examples. This project will develop open software to help users evaluate online fairness-in algorithms, mitigate potential biases, and examine utility-fairness trade-offs. It will implement two real-world applications: online crime event recognition from video data and online purchase behavior prediction from click-stream data. To amplify the impact of this project in research and education, this project will leverage STEM programs for students with diverse backgrounds, gender and race/ethnicity. This project includes activities including seminars, workshops, short courses, and research projects for students.”

    • Principal investigator: Feng Chen
    • Co-principal investigators: Latifur Khan, Xintao Wu, Christan Grant
    • Organization: University of Texas at Dallas
    • Award amount: $392,993

    Project description

  10. A human-centered approach to developing accessible and reliable machine translation

    “This Fairness in AI project aims to develop technology to reliably enhance cross-lingual communication in high-stakes contexts, such as when a person needs to communicate with someone who does not speak their language to get health care advice or apply for a job. While machine translation technology is frequently used in these conditions, existing systems often make errors that can have severe consequences for a patient or a job applicant. Further, it is challenging for people to know when automatic translations might be wrong when they do not understand the source or target language for translation. This project addresses this issue by developing accessible and reliable machine translation for lay users. It will provide mechanisms to guide users to recognize and recover from translation errors, and help them make better decisions given imperfect translations. As a result, more people will be able to use machine translation reliably to communicate across language barriers, which can have far-reaching positive consequences on their lives."

    • Principal investigator: Marine Carpuat
    • Co-principal investigators: Niloufar Salehi, Ge Gao
    • Organization: University of Maryland, College Park
    • Award amount: $392,993

    Project description

  11. AI algorithms for fair auctions, pricing, and marketing

    “This project develops algorithms for making fair decisions in AI-mediated auctions, pricing, and marketing, thus advancing national prosperity and economic welfare. The deployment of AI systems in business settings has thrived due to direct access to consumer data, the capability to implement personalization, and the ability to run algorithms in real-time. For example, advertisements users see are personalized since advertisers are willing to bid more in ad display auctions to reach users with particular demographic features. Pricing decisions on ride-sharing platforms or interest rates on loans are customized to the consumer's characteristics in order to maximize profit. Marketing campaigns on social media platforms target users based on the ability to predict who they will be able to influence in their social network. Unfortunately, these applications exhibit discrimination. Discriminatory targeting in housing and job ad auctions, discriminatory pricing for loans and ride-hailing services, and disparate treatment of social network users by marketing campaigns to exclude certain protected groups have been exposed. This project will develop theoretical frameworks and AI algorithms that ensure consumers from protected groups are not harmfully discriminated against in these settings. The new algorithms will facilitate fair conduct of business in these applications. The project also supports conferences that bring together practitioners, policymakers, and academics to discuss the integration of fair AI algorithms into law and practice.”

    • Principal investigator: Adam Elmachtoub
    • Co-principal investigators: Shipra Agrawal, Rachel Cummings, Christian Kroer, Eric Balkanski
    • Organization: Columbia University
    • Award amount: $392,993

    Project description

  12. Using explainable AI to increase equity and transparency in the juvenile justice system’s use of risk scores

    “Throughout the United States, juvenile justice systems use juvenile risk and need-assessment (JRNA) scores to identify the likelihood a youth will commit another offense in the future. This risk assessment score is then used by juvenile justice practitioners to inform how to intervene with a youth to prevent reoffending (e.g., referring youth to a community-based program vs. placing a youth in a juvenile correctional center). Unfortunately, most risk assessment systems lack transparency and often the reasons why a youth received a particular score are unclear. Moreover, how these scores are used in the decision making process is sometimes not well understood by families and youth affected by such decisions. This possibility is problematic because it can hinder individuals’ buy-in to the intervention recommended by the risk assessment as well as mask potential bias in those scores (e.g., if youth of a particular race or gender have risk scores driven by a particular item on the assessment). To address this issue, project researchers will develop automated, computer-generated explanations for these risk scores aimed at explaining how these scores were produced. Investigators will then test whether these better-explained risk scores help youth and juvenile justice decision makers understand the risk score a youth is given. In addition, the team of researchers will investigate whether these risk scores are working equally well for different groups of youth (for example, equally well for boys and for girls) and identify any potential biases in how they are being used in an effort to understand how equitable the decision making process is for demographic groups based on race and gender. The project is embedded within the juvenile justice system and aims to evaluate how real stakeholders understand how the risk scores are generated and used within that system based on actual juvenile justice system data.”

    • Principal investigator: Trent Buskirk
    • Co-principal investigators: Kelly Murphy
    • Organization: Bowling Green State University
    • Award amount: $392,993

    Project description

  13. Breaking the tradeoff barrier in algorithmic fairness

    “In order to be robust and trustworthy, algorithmic systems need to usefully serve diverse populations of users. Standard machine learning methods can easily fail in this regard, e.g. by optimizing for majority populations represented within their training data at the expense of worse performance on minority populations. A large literature on "algorithmic fairness" has arisen to address this widespread problem. However, at a technical level, this literature has viewed various technical notions of "fairness" as constraints, and has therefore viewed "fair learning" through the lens of constrained optimization. Although this has been a productive viewpoint from the perspective of algorithm design, it has led to tradeoffs being centered as the central object of study in "fair machine learning". In the standard framing, adding new protected populations, or quantitatively strengthening fairness constraints, necessarily leads to decreased accuracy overall and within each group. This has the effect of pitting the interests of different stakeholders against one another, and making it difficult to build consensus around "fair machine learning" techniques. The over-arching goal of this project is to break through this "fairness/accuracy tradeoff" paradigm.”

    • Principal investigator: Aaron Roth
    • Co-principal investigator: Michael Kearns
    • Organization: University of Pennsylvania
    • Award amount: $392,992

    Project description

  14. Advancing deep learning towards spatial fairness

    “The goal of spatial fairness is to reduce biases that have significant linkage to the locations or geographical areas of data samples. Such biases, if left unattended, can cause or exacerbate unfair distribution of resources, social division, spatial disparity, and weaknesses in resilience or sustainability. Spatial fairness is urgently needed for the use of artificial intelligence in a large variety of real-world problems such as agricultural monitoring and disaster management. Agricultural products, including crop maps and acreage estimates, are used to inform important decisions such as the distribution of subsidies and providing farm insurance. Inaccuracies and inequities produced by spatial biases adversely affect these decisions. Similarly, effective and fair mapping of natural disasters such as floods or fires is critical to inform live-saving actions and quantify damages and risks to public infrastructures, which is related to insurance estimation. Machine learning, in particular deep learning, has been widely adopted for spatial datasets with promising results. However, straightforward applications of machine learning have found limited success in preserving spatial fairness due to the variation of data distribution, data quantity, and data quality. The goal of this project is to develop a new generation of learning frameworks to explicitly preserve spatial fairness. The results and code will be made freely available and integrated into existing geospatial software. The methods will also be tested for incorporation in existing real systems (crop and water monitoring).”

    • Principal investigator: Xiaowei Jia
    • Co-principal investigators: Sergii Skakun, Yiqun Xie
    • Organization: University of Pittsburgh
    • Award amount: $755,098

    Project description

Research areas

Related content

GB, London
Come build the future of entertainment with us. Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows including Amazon Originals and exclusive licensed content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 200 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on. PV observability team's mission is to deliver efficient, zero-touch observability solutions that combine log management, tracing, and AI-powered analytics, enabling teams to detect, diagnose, and resolve Prime Video issues at unprecedented speed. We are looking for an Applied Scientist for our London office experienced in generative AI and large models. This is a wide impact role working with development teams across the UK, India, and the US. You will develop and deploy customized models for PV builders needs at scale, and explore emerging techniques that help us make better decisions faster for agentic solutions. This is a hands-on role working with a high performing and high visibility multidisciplinary group of engineers and scientists in the London office, focused on improving the PV builders experience for Prime Video organization. You will have strong technical ability, excellent teamwork and communication skills, and a strong motivation to deliver customer value from your research. Our position offers opportunities to grow your technical and non-technical skills and make a global impact immediately. Key job responsibilities - Develop machine learning algorithms for high-scale recommendations problems - Rapidly design, prototype and test many possible hypotheses in a high-ambiguity environment, making use of both quantitative analysis and business judgement - Collaborate with software engineers to integrate successful experimental results into Prime Video wide processes - Report and share results with the team and wider scientific community by authoring documents that are both statistically rigorous and compellingly relevant, exemplifying good scientific practice in a business environment A day in the life You will lead the design of machine learning models that scale to very large quantities of data across multiple dimensions. You will embody scientific rigor, designing and executing experiments to demonstrate the technical effectiveness and business value of your methods. You will work alongside other scientists and engineering teams to deliver your research into production systems. About the team Our team owns Prime Video observability features for development teams. We consume PBs of data daily which feed into multiple observability features focussed on reducing the customer impact time.
US, CA, Santa Clara
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Data Scientist III Job Location: Santa Clara, California Job Number: AMZ9976173 Position Responsibilities: Own the data science elements of various products to help with data-based decision making, product performance optimization, and product performance tracking. Work directly with product managers to help drive the design of the product. Work with Technical Product Managers to help drive the build planning. Translate business problems and products into data requirements and metrics. Initiate the design, development, and implementation of scientific analysis projects or deliverables. Own the analysis, modelling, system design, and development of data science solutions for products. Write documents and make presentations that explain model/analysis results to the business. Bridge the degree of uncertainty in both problem definition and data scientific solution approaches. Build consensus on data, metrics, and analysis to drive business and system strategy. 40 hours / week, 8:00am-5:00pm, Salary Range: $183,000/year to $247,600/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
US, NY, New York
We are seeking a Human-Robot Interaction (HRI) Applied Scientist to develop cutting-edge interactions that make robots feel alive, personal, and fun. In this role, you will focus on verbal and non-verbal conversational systems, social dynamics, memory, and long-term relationship formation between robots, their environments, and the people they interact with. Your contributions will be essential in advancing robotics by enabling expressive, socially intelligent, and trustworthy interactions between robots and humans. Key job responsibilities - Develop interactive systems that leverage large language models, multimodal inputs and outputs, reinforcement learning from human feedback, or other advanced techniques to achieve fluid, engaging, and socially appropriate robot behavior - Design and implement intelligent conversational systems that handle turn-taking, grounding, interruption, and incorporates context drawn from a robot's physical environment and shared history with a user - Integrate perceptual sensor streams including gaze, facial expression, gesture, posture, and more to understand social context and produce coherent, lifelike interactions. - Develop memory and personalization systems that allow robots to form lasting relationships with individual users, learn their environments, and adapt their behavior over weeks and months - Stay updated on advancements in HRI, NLP, multimodal AI, and cognitive and social science to apply cutting-edge techniques to robot interaction challenges - Lead technical projects from conception through production deployment - Mentor junior scientists and engineers - Bridge research initiatives with practical engineering implementation
US, WA, Seattle
Amazon Customer Service (CS) Data Intelligence builds the data and Artificial Intelligence (AI) foundations for CS to ensure Amazon delivers the best customer service possible. CS Economics sits within CS DI and contributes to the CS knowledge base and decision frameworks. CS Economics seeks economists to apply economic methods to solve business problems. The ideal candidate will work with engineers and applied scientists to design models that leverage large scale and unstructured data, design scalable agents for non-tech CS partners to understand the impact of their actions, and propose mechanism designs to robustly match customers to our services. CS Economics is looking for optimistic critical-thinkers who combine a strong technical economic toolbox with a desire to learn from other disciplines, and who know how to execute and deliver on big ideas as part of an interdisciplinary technical team. Ideal candidates enjoy working in a team setting with individuals from diverse disciplines and backgrounds. They will work with teammates to develop scientific models and conduct data analysis, modeling, and experimentation that is necessary for estimating and validating models. They will work closely with engineering teams to develop scalable data resources to support rapid insights, and take successful models and findings into production as new products and services. They will be customer-centric and will communicate scientific approaches and findings to business leaders, listening to and incorporate their feedback, and delivering successful scientific solutions. Key job responsibilities - Design and conduct rigorous evaluations of CS actions - Develop experiments to evaluate product launches - Communicate complex findings to business stakeholders in clear, actionable terms - Work with engineering teams to develop scalable tools that automate and streamline evaluation processes A day in the life Work with teammates to apply economic methods to business problems, e.g., identify the appropriate research question and identification strategy, write code to estimate heterogeneous treatment effects or conduct experiment analysis, write and present a document with findings to business leaders. We collaborate with partner teams within and outside of CS throughout the process, from understanding their challenges, to developing a research agenda that will address those challenges, to help them implement solutions. About the team Amazon Customer Service (CS) Economics provides estimates and measures of the causal impact of CS actions on costs and benefits. We build agents and guide leadership to establish processes to scale valid experimentation, causal inference, and mechanism design.
US, TX, Austin
Amazon Security is seeking an Applied Scientist to work on GenAI acceleration within the Secure Third Party Tools (S3T) organization. The S3T team has bold ambitions to re-imagine security products that serve Amazon's pace of innovation at our global scale. This role will focus on leveraging large language models and agentic AI to transform third-party security risk management, automate complex vendor assessments, streamline controllership processes, and dramatically reduce assessment cycle times. You will drive builder efficiency and deliver bar-raising security engagements across Amazon. Key job responsibilities Own and drive end-to-end technical delivery for scoped science initiatives focused on third-party security risk management, independently defining research agendas, success metrics, and multi-quarter roadmaps with minimal oversight. Understanding approaches to automate third-party security review processes using state-of-the-art large language models, development intelligent systems for vendor assessment document analysis, security questionnaire automation, risk signal extraction, and compliance decision support. Build advanced GenAI and agentic frameworks including multi-agent orchestration, RAG pipelines, and autonomous workflows purpose-built for third-party risk evaluation, security documentation processing, and scalable vendor assessment at enterprise scale. Build ML-powered risk intelligence capabilities that enhance third-party threat detection, vulnerability classification, and continuous monitoring throughout the vendor lifecycle. Coordinate with Software Engineering and Data Engineering to deploy production-grade ML solutions that integrate seamlessly with existing third-party risk management workflows and scale across the organization. About the team Security is central to maintaining customer trust and delivering delightful customer experiences. At Amazon, our Security organization is designed to drive bar-raising security engagements. Our vision is that Builders raise the Amazon security bar when they use our recommended tools and processes, with no overhead to their business. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
US, WA, Seattle
We are seeking a Senior Applied Scientist to join our team in developing pioneering AI research, Generative AI, Agentic AI, Large Language Models (LLMs), Diffusion and Flow Models, and other advanced Machine Learning and Deep Learning solutions for Amazon Selection and Catalog Systems, within the AI Lab Team. This role offers a unique opportunity to work on AI research and AI products that will shape the future of online shopping experiences. Our team operates at the forefront of AI research and development, working on challenges that directly impact millions of customers worldwide. We push the boundaries of AI at both the foundational and application layers. As a Senior Applied Scientist, you will have the chance to experiment with LLMs and deep learning techniques, apply your research to solve real-world problems at an unprecedented scale, and collaborate with experienced scientists to contribute to Amazon's scientific innovation. Join us in redefining the future of shopping. Your work will directly influence how customers interact with the world's largest online store. Key job responsibilities - Design and implement novel AI solutions for Amazon catalog of products - Develop and train state-of-the-art LLMs, Diffusion Models, and other Generative AI models - Build and deploy autonomous AI Agents in Amazon production ecosystem - Scale AI models to handle billions of diverse products across multiple languages and geographies - Conduct research in areas such as Autonomous AI Agents, Generative AI, Language Modeling, Multi-modality Computer Vision, Diffusion Models, Reinforcement Learning - Collaborate with cross-functional teams to integrate AI models into Amazon's production ecosystem - Contribute to the scientific community through publications and conference presentations
US, WA, Seattle
Do you want to leverage your expertise in translating innovative science into impactful products to improve the lives and work of over a million people worldwide? If so, People eXperience Technology Core Science team would love to discuss how you can make that a reality. Our team is an interdisciplinary team that uses behavioral science, statistics, and machine learning to identify products, mechanisms, and process improvements that enhance Amazonians' well-being and their ability to deliver value for Amazon's customers. We collaborate with HR teams across Amazon to make Amazon PXT the most scientific human resources organization in the world. In this role, you will spearhead science design and technical implementation innovations across our talent solution science work-streams. You'll enhance existing models and create new ones, empowering leaders throughout Amazon to make data-driven business decisions. You'll collaborate with scientists and engineers to deliver solutions while working closely with business stakeholders to address their specific needs. Your work will span various business domains (corporate, operations, safety) and analysis levels (individual, group, organizational), utilizing a range of modeling approaches (linear, tree-based, deep neural networks, and LLM-based). You'll develop end-to-end ML solutions from problem formulation to deployment, maintaining high scientific standards and technical excellence throughout the process. As an Applied Scientist, you'll also contribute to the team's science strategy, keeping pace with emerging AI/ML trends. You'll mentor junior scientists, fostering their growth by identifying high-impact opportunities. Your guidance will span different analysis levels and modeling approaches, enabling stakeholders to make informed, strategic decisions. If you excel at building advanced scientific solutions and are passionate about developing technologies that drive organizational change in the AI era, join us as we work hard, have fun, and make history. Key job responsibilities Key job responsibilities • Model Development & Innovation: Design and implement novel GenAI/LLM solutions using foundation models (e.g., Claude, GPT) and AWS services including Amazon Bedrock, SageMaker, and other AWS AI/ML tools • Research & Experimentation: Conduct applied research to advance the state-of-the-art in LLM applications, including prompt engineering, few-shot learning, fine-tuning, and model evaluation • Production Deployment: Build scalable, production-ready AI systems that serve millions of requests with high reliability, low latency, and cost efficiency • Cross-Functional Collaboration: Partner with product managers, engineers, and business stakeholders to translate business requirements into technical solutions and drive measurable impact • Technical Leadership: Mentor junior scientists, contribute to technical strategy, and establish best practices for GenAI development across the organization • Evaluation & Metrics: Design rigorous evaluation frameworks to measure model performance, bias, safety, and business impact • Documentation & Influence: Publish technical papers, create documentation, and influence both technical and non-technical audiences About the team The People eXperience and Technology (PXT) Core Science Team uses science, engineering, and customer-obsessed problem solving to proactively identify mechanisms, process improvements, and products that simultaneously improve Amazon and Amazonians' lives, wellbeing, and value of work. As an interdisciplinary team combining talents from machine learning, statistics, economics, behavioral science, engineering, and product development, the Core Science team develops and delivers measurable solutions through innovation and rapid prototyping to accelerate informed, accurate, and reliable decision-making backed by science and data. We are building a talent intelligence layer — fusing natural language understanding, network science, and large-scale predictive modeling into a unified platform that continuously learns from how people work, collaborate, and grow across one of the world's largest and most complex workforces.
IN, KA, Bengaluru
Are you excited by the idea of developing personalized experiences for Amazon customers as they shop? Are you looking for new challenges and to solve hard science problems while applying state-of-the-art recommendation system modeling and GenAI techniques? Join us and you'll help millions of customers make informed purchase decisions while also advancing the state of Amazon's science by publishing research! Key job responsibilities - Participate in the design, development, evaluation, deployment and updating of data-driven models for shopping personalization. - Develop and test new signals for improving recommendation models - Use supervised and uplift learning algorithms to improve customer experience - Contribute to production code and science tooling - Design A/B tests and conduct statistical analysis on their results - Work with distributed machine learning and statistical algorithms to harness enormous volumes of data at scale to serve our customers - Work closely with internal stakeholders like the business teams, engineering teams and partner teams and align them with respect to your focus area - Present and publish science research internally and externally, contributing to Amazon's science community - Mentor junior engineers and scientists. About the team Our team's mission is to surface the right payments-related recommendations to customers at the right time, helping create a rewarding and successful shopping experience for Amazon's customers. Our team's culture is highly collaborative, with an emphasis on supporting each other and learning from one another. We dedicate time each week to focus on personal development and expanding our knowledge as a team. We also highly value having a big impact, both for Amazon's business and for our customers.
US, WA, Seattle
Here's the job description with causal ML woven in: We are looking for a talented, organized, and customer-focused applied researcher to join our Pricing Optimization science group, with a charter to measure, refine, and launch customer-obsessed improvements to our algorithmic pricing and promotion models across all products listed on Amazon. This role requires an individual with exceptional machine learning modeling and architecture expertise — particularly in deep learning, neural networks, and transformer-based architectures applied to price prediction and forecasting problems. Equally important is deep expertise in causal machine learning — including causal inference, treatment-effect estimation, and experimentation methods (e.g., uplift modeling, double/debiased machine learning, instrumental variables, and A/B and quasi-experimental design) — to isolate the true impact of pricing and promotion decisions on customer behavior and business outcomes. The ideal candidate brings a strong foundation in applied statistics and probabilistic modeling, excellent cross-functional collaboration skills, business acumen, and an entrepreneurial spirit. We are looking for an experienced innovator who is a self-starter, comfortable with ambiguity, demonstrates strong attention to detail, and has the ability to work in a fast-paced and ever-changing environment. Key job responsibilities See the big picture. Understand and influence the long-term vision for Amazon's science-based competitive, perception-preserving pricing techniques. Develop and advance price prediction models leveraging deep learning frameworks, transformer architectures, and advanced statistical methods to drive pricing accuracy at scale. Build strong collaborations. Partner with product, engineering, and science teams within Pricing & Promotions to deploy machine learning price estimation and error correction solutions at Amazon scale. Design and implement neural network-based architectures — including sequence models and transformers — for large-scale price prediction and optimization. Stay informed. Establish mechanisms to stay up to date on the latest scientific advancements in deep learning, transformer architectures, applied statistics, neural network design, probabilistic forecasting, and multi-objective optimization techniques. Identify opportunities to apply them to relevant Pricing & Promotions business problems. Keep innovating for our customers. Foster an environment that promotes rapid experimentation, continuous learning, and incremental value delivery. Leverage statistical rigor and modern deep learning approaches to validate hypotheses and drive measurable pricing improvements. Successfully execute & deliver. Apply your exceptional technical machine learning expertise — including deep neural networks, attention-based models, and applied statistical analysis — to incrementally move the needle on some of our hardest pricing problems. A day in the life We are hiring a Sr. Applied Scientist to drive our pricing optimization initiatives. We drive cross-domain and cross-system improvements through: * shape and extend our RL optimization platform - a pricing centric tool that automates the optimization of various system parameters and price inputs. * Error detection and price quality guardrails at scale. * Identifying opportunities to optimally price across systems and contexts (marketplaces, request types, event periods) Price is a highly relevant input into Stores architectures; this role creates the opportunity to drive extremely large impact (measured in Bs not Ms), but demands careful thought and clear communication. About the team The Pricing Optimization science group builds and refines Amazon's algorithmic pricing and promotion models at scale. Our team combines expertise in deep learning, transformer architectures, applied statistics, and probabilistic forecasting to develop price prediction systems that directly impact the customer experience. The team also brings hands-on experience with causal modeling and inference — including uplift modeling and treatment effect estimation — to rigorously measure the impact of pricing decisions on customer behavior and business outcomes. We partner closely with product, engineering, and business teams to take solutions from research through production deployment.
US, CA, Sunnyvale
We are seeking an Applied Scientist II to join our team in developing pioneering AI research, Generative AI, Agentic AI, Large Language Models (LLMs), Diffusion and Flow Models, and other advanced Machine Learning and Deep Learning solutions for Amazon Selection and Catalog Systems, within the AI Lab Team. This role offers a unique opportunity to work on AI research and AI products that will shape the future of online shopping experiences. Our team operates at the forefront of AI research and development, working on challenges that directly impact millions of customers worldwide. We push the boundaries of AI at both the foundational and application layers. As a Applied Scientist, you will have the chance to experiment with LLMs and deep learning techniques, apply your research to solve real-world problems at an unprecedented scale, and collaborate with experienced scientists to contribute to Amazon's scientific innovation. Join us in redefining the future of shopping. Your work will directly influence how customers interact with the world's largest online store. Key job responsibilities - Design and implement novel AI solutions for Amazon catalog of products - Develop and train state-of-the-art LLMs, Diffusion Models, and other Generative AI models - Build and deploy autonomous AI Agents in Amazon production ecosystem - Scale AI models to handle billions of diverse products across multiple languages and geographies - Conduct research in areas such as Autonomous AI Agents, Generative AI, Language Modeling, Multi-modality Computer Vision, Diffusion Models, Reinforcement Learning - Collaborate with cross-functional teams to integrate AI models into Amazon's production ecosystem - Contribute to the scientific community through publications and conference presentations