The National Science Foundation logo is seen on an exterior brick wall at NSF headquarters
The U.S. National Science Foundation and Amazon have announced the recipients of 13 selected projects from the program's most recent call for submissions. The awardees have proposed projects that address unfairness and bias in artificial intelligence and machine learning technologies, develop principles for human interaction with artificial intelligence systems, and theoretical frameworks for algorithms, and improve accessibility of speech recognition technology.
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U.S. National Science Foundation, in collaboration with Amazon, announces latest Fairness in AI grant projects

Thirteen new projects focus on ensuring fairness in AI algorithms and the systems that incorporate them.

  1. In 2019, the U.S. National Science Foundation (NSF) and Amazon announced a collaboration — the Fairness in AI program — to strengthen and support fairness in artificial intelligence and machine learning.

    To date, in two rounds of proposal submissions, NSF has awarded 21 research grants in areas such as ensuring fairness in AI algorithms and the systems that incorporate them, using AI to promote equity in society, and developing principles for human interaction with AI-based systems.

    In June of 2021, Amazon and the NSF opened the third round of submissions with a focus on theoretical and algorithmic foundations; principles for human interaction with AI systems; technologies such as natural language understanding and computer vision; and applications including hiring decisions, education, criminal justice, and human services.

    Now Amazon and NSF are announcing the recipients of 13 selected projects from that latest call for submissions.

    The awardees, who collectively will receive up to $9.5 million in financial support, have proposed projects that address unfairness and bias in artificial intelligence and machine learning technologies, develop principles for human interaction with artificial intelligence systems, and theoretical frameworks for algorithms, and improve accessibility of speech recognition technology.

    “We are thrilled to share NSF’s selection of thirteen Fairness in AI proposals from talented researchers across the United States,” said Prem Natarajan, Alexa AI vice president of Natural Understanding. “The increasing prevalence of AI in our everyday lives calls for continued multi-sector investments into advancing their trustworthiness and robustness against bias. Amazon is proud to have partnered with the NSF for the past three years to support this critically important research area.”

    Amazon, which provides partial funding for the program, does not participate in the grant-selection process.

    “These awards are part of NSF's commitment to pursue scientific discoveries that enable us to achieve the full spectrum of artificial intelligence potential at the same time we address critical questions about their uses and impacts," said Wendy Nilsen, deputy division director for NSF's Information and Intelligent Systems Division.

    More information about the Fairness in AI program is available on NSF website, and via their program update. Below is the list of the 2022 awardees, and an overview of their projects.

  2. An interpretable AI framework for care of critically ill patients involving matching and decision trees

    “This project introduces a framework for interpretable, patient-centered causal inference and policy design for in-hospital patient care. This framework arose from a challenging problem, which is how to treat critically ill patients who are at risk for seizures (subclinical seizures) that can severely damage a patient's brain. In this high-stakes application of artificial intelligence, the data are complex, including noisy time-series, medical history, and demographic information. The goal is to produce interpretable causal estimates and policy decisions, allowing doctors to understand exactly how data were combined, permitting better troubleshooting, uncertainty quantification, and ultimately, trust. The core of the project's framework consists of novel and sophisticated matching techniques, which match each treated patient in the dataset with other (similar) patients who were not treated. Matching emulates a randomized controlled trial, allowing the effect of the treatment to be estimated for each patient, based on the outcomes from their matched group. A second important element of the framework involves interpretable policy design, where sparse decision trees will be used to identify interpretable subgroups of individuals who should receive similar treatments.”

    • Principal investigator: Cynthia Rudin
    • Co-principal investigators: Alexander Volfovsky, Sudeepa Roy
    • Organization: Duke University
    • Award amount: $625,000

    Project description

  3. Fair representation learning: fundamental trade-offs and algorithms

    “Artificial intelligence-based computer systems are increasingly reliant on effective information representation in order to support decision making in domains ranging from image recognition systems to identity control through face recognition. However, systems that rely on traditional statistics and prediction from historical or human-curated data also naturally inherit any past biased or discriminative tendencies. The overarching goal of the award is to mitigate this problem by using information representations that maintain its utility while eliminating information that could lead to discrimination against subgroups in a population. Specifically, this project will study the different trade-offs between utility and fairness of different data representations, and then identify solutions to reduce the gap to the best trade-off. Then, new representations and corresponding algorithms will be developed guided by such trade-off analysis. The investigators will provide performance limits based on the developed theory, and also evidence of efficacy in order to obtain fair machine learning systems and to gain societal trust. The application domain used in this research is face recognition systems. The undergraduate and graduate students who participate in the project will be trained to conduct cutting-edge research to integrate fairness into artificial intelligent based systems.”

    • Principal investigator: Vishnu Boddeti
    • Organization: Michigan State University
    • Award amount: $331,698

    Project description

  4. A new paradigm for the evaluation and training of inclusive automatic speech recognition

    “Automatic speech recognition can improve your productivity in small ways: rather than searching for a song, a product, or an address using a graphical user interface, it is often faster to accomplish these tasks using automatic speech recognition. For many groups of people, however, speech recognition works less well, possibly because of regional accents, or because of second-language accent, or because of a disability. This Fairness in AI project defines a new way of thinking about speech technology. In this new way of thinking, an automatic speech recognizer is not considered to work well unless it works well for all users, including users with regional accents, second-language accents, and severe disabilities. There are three sub-projects. The first sub-project will create black-box testing standards that speech technology researchers can use to test their speech recognizers, in order to test how useful their speech recognizer will be for different groups of people. For example, if a researcher discovers that their product works well for some people, but not others, then the researcher will have the opportunity to gather more training data, and to perform more development, in order to make sure that the under-served community is better-served. The second sub-project will create glass-box testing standards that researchers can use to debug inclusivity problems. For example, if a speech recognizer has trouble with a particular dialect, then glass-box methods will identify particular speech sounds in that dialect that are confusing the recognizer, so that researchers can more effectively solve the problem. The third sub-project will create new methods for training a speech recognizer in order to guarantee that it works equally well for all of the different groups represented in available data. Data will come from podcasts and the Internet. Speakers will be identified as members of a particular group if and only if they declare themselves to be members of that group. All of the developed software will be distributed open-source.”

    • Principal investigator: Mark Hasegawa-Johnson
    • Co-principal investigators: Zsuzsanna Fagyal, Najim Dehak, Piotr Zelasko, Laureano Moro-Velazquez
    • Organization: University of Illinois at Urbana-Champaign
    • Award amount: $500,000

    Project description

  5. A normative economic approach to fairness in AI

    “A vast body of work in algorithmic fairness is devoted to preventing artificial intelligence (AI) from exacerbating societal biases. The predominant viewpoints in this literature equates fairness with lack of bias or seeks to achieve some form of statistical parity between demographic groups. By contrast, this project pursues alternative approaches rooted in normative economics, the field that evaluates policies and programs by asking "what should be". The work is driven by two observations. First, fairness to individuals and groups can be realized according to people’s preferences represented in the form of utility functions. Second, traditional notions of algorithmic fairness may be at odds with welfare (the overall utility of groups), including the welfare of those groups the fairness criteria intend to protect. The goal of this project is to establish normative economic approaches as a central tool in the study of fairness in AI. Towards this end the team pursues two research questions. First, can the perspective of normative economics be reconciled with existing approaches to fairness in AI? Second, how can normative economics be drawn upon to rethink what fairness in AI should be? The project will integrate theoretical and algorithmic advances into real systems used to inform refugee resettlement decisions. The system will be examined from a fairness viewpoint, with the goal of ultimately ensuring fairness guarantees and welfare.”

    • Principal investigator: Yiling Chen
    • Co-principal investigator: Ariel Procaccia
    • Organization: Harvard University
    • Award amount: $560,345

    Project description

  6. Advancing optimization for threshold-agnostic fair AI systems

    “Artificial intelligence (AI) and machine learning technologies are being used in high-stakes decision-making systems like lending decision, employment screening, and criminal justice sentencing. A new challenge arising with these AI systems is avoiding the unfairness they might introduce and that can lead to discriminatory decisions for protected classes. Most AI systems use some kinds of thresholds to make decisions. This project aims to improve fairness-aware AI technologies by formulating threshold-agnostic metrics for decision making. In particular, the research team will improve the training procedures of fairness-constrained AI models to make the model adaptive to different contexts, applicable to different applications, and subject to emerging fairness constraints. The success of this project will yield a transferable approach to improve fairness in various aspects of society by eliminating the disparate impacts and enhancing the fairness of AI systems in the hands of the decision makers. Together with AI practitioners, the researchers will integrate the techniques in this project into real-world systems such as education analytics. This project will also contribute to training future professionals in AI and machine learning and broaden this activity by including training high school students and under-represented undergraduates.”

    • Principal investigator: Tianbao Yang
    • Co-principal investigators: Qihang Lin, Mingxuan Sun
    • Organization: University of Iowa
    • Award amount: $500,000

    Project description

  7. Toward fair decision making and resource allocation with application to AI-assisted graduate admission and degree completion

    “Machine learning systems have become prominent in many applications in everyday life, such as healthcare, finance, hiring, and education. These systems are intended to improve upon human decision-making by finding patterns in massive amounts of data, beyond what can be intuited by humans. However, it has been demonstrated that these systems learn and propagate similar biases present in human decision-making. This project aims to develop general theory and techniques on fairness in AI, with applications to improving retention and graduation rates of under-represented groups in STEM graduate programs. Recent research has shown that simply focusing on admission rates is not sufficient to improve graduation rates. This project is envisioned to go beyond designing "fair classifiers" such as fair graduate admission that satisfy a static fairness notion in a single moment in time, and designs AI systems that make decisions over a period of time with the goal of ensuring overall long-term fair outcomes at the completion of a process. The use of data-driven AI solutions can allow the detection of patterns missed by humans, to empower targeted intervention and fair resource allocation over the course of an extended period of time. The research from this project will contribute to reducing bias in the admissions process and improving completion rates in graduate programs as well as fair decision-making in general applications of machine learning.”

    • Principal investigator: Furong Huang
    • Co-principal investigators: Min Wu, Dana Dachman-Soled
    • Organization: University of Maryland, College Park
    • Award amount: $625,000

    Project description

  8. BRMI — bias reduction in medical information

    “This award, Bias Reduction In Medical Information (BRIMI), focuses on using artificial intelligence (AI) to detect and mitigate biased, harmful, and/or false health information that disproportionately hurts minority groups in society. BRIMI offers outsized promise for increased equity in health information, improving fairness in AI, medicine, and in the information ecosystem online (e.g., health websites and social media content). BRIMI's novel study of biases stands to greatly advance the understanding of the challenges that minority groups and individuals face when seeking health information. By including specific interventions for both patients and doctors and advancing the state-of-the-art in public health and fact checking organizations, BRIMI aims to inform public policy, increase the public's critical literacy, and improve the well-being of historically under-served patients. The award includes significant outreach efforts, which will engage minority communities directly in our scientific process; broad stakeholder engagement will ensure that the research approach to the groups studied is respectful, ethical, and patient-centered. The BRIMI team is composed of academics, non-profits, and industry partners, thus improving collaboration and partnerships across different sectors and multiple disciplines. The BRIMI project will lead to fundamental research advances in computer science, while integrating deep expertise in medical training, public health interventions, and fact checking. BRIMI is the first large scale computational study of biased health information of any kind. This award specifically focuses on bias reduction in the health domain; its foundational computer science advances and contributions may generalize to other domains, and it will likely pave the way for studying bias in other areas such as politics and finances.”

    • Principal investigator: Shiri Dori-Hacohen
    • Co-principal investigators: Sherry Pagoto, Scott Hale
    • Organization: University of Connecticut
    • Award amount: $392,994

    Project description

  9. A novel paradigm for fairness-aware deep learning models on data streams

    “Massive amounts of information are transferred constantly between different domains in the form of data streams. Social networks, blogs, online businesses, and sensors all generate immense data streams. Such data streams are received in patterns that change over time. While this data can be assigned to specific categories, objects and events, their distribution is not constant. These categories are subject to distribution shifts. These distribution shifts are often due to the changes in the underlying environmental, geographical, economic, and cultural contexts. For example, the risks levels in loan applications have been subject to distribution shifts during the COVID-19 pandemic. This is because loan risks are based on factors associated to the applicants, such as employment status and income. Such factors are usually relatively stable, but have changed rapidly due to the economic impact of the pandemic. As a result, existing loan recommendation systems need to be adapted to limited examples. This project will develop open software to help users evaluate online fairness-in algorithms, mitigate potential biases, and examine utility-fairness trade-offs. It will implement two real-world applications: online crime event recognition from video data and online purchase behavior prediction from click-stream data. To amplify the impact of this project in research and education, this project will leverage STEM programs for students with diverse backgrounds, gender and race/ethnicity. This project includes activities including seminars, workshops, short courses, and research projects for students.”

    • Principal investigator: Feng Chen
    • Co-principal investigators: Latifur Khan, Xintao Wu, Christan Grant
    • Organization: University of Texas at Dallas
    • Award amount: $392,993

    Project description

  10. A human-centered approach to developing accessible and reliable machine translation

    “This Fairness in AI project aims to develop technology to reliably enhance cross-lingual communication in high-stakes contexts, such as when a person needs to communicate with someone who does not speak their language to get health care advice or apply for a job. While machine translation technology is frequently used in these conditions, existing systems often make errors that can have severe consequences for a patient or a job applicant. Further, it is challenging for people to know when automatic translations might be wrong when they do not understand the source or target language for translation. This project addresses this issue by developing accessible and reliable machine translation for lay users. It will provide mechanisms to guide users to recognize and recover from translation errors, and help them make better decisions given imperfect translations. As a result, more people will be able to use machine translation reliably to communicate across language barriers, which can have far-reaching positive consequences on their lives."

    • Principal investigator: Marine Carpuat
    • Co-principal investigators: Niloufar Salehi, Ge Gao
    • Organization: University of Maryland, College Park
    • Award amount: $392,993

    Project description

  11. AI algorithms for fair auctions, pricing, and marketing

    “This project develops algorithms for making fair decisions in AI-mediated auctions, pricing, and marketing, thus advancing national prosperity and economic welfare. The deployment of AI systems in business settings has thrived due to direct access to consumer data, the capability to implement personalization, and the ability to run algorithms in real-time. For example, advertisements users see are personalized since advertisers are willing to bid more in ad display auctions to reach users with particular demographic features. Pricing decisions on ride-sharing platforms or interest rates on loans are customized to the consumer's characteristics in order to maximize profit. Marketing campaigns on social media platforms target users based on the ability to predict who they will be able to influence in their social network. Unfortunately, these applications exhibit discrimination. Discriminatory targeting in housing and job ad auctions, discriminatory pricing for loans and ride-hailing services, and disparate treatment of social network users by marketing campaigns to exclude certain protected groups have been exposed. This project will develop theoretical frameworks and AI algorithms that ensure consumers from protected groups are not harmfully discriminated against in these settings. The new algorithms will facilitate fair conduct of business in these applications. The project also supports conferences that bring together practitioners, policymakers, and academics to discuss the integration of fair AI algorithms into law and practice.”

    • Principal investigator: Adam Elmachtoub
    • Co-principal investigators: Shipra Agrawal, Rachel Cummings, Christian Kroer, Eric Balkanski
    • Organization: Columbia University
    • Award amount: $392,993

    Project description

  12. Using explainable AI to increase equity and transparency in the juvenile justice system’s use of risk scores

    “Throughout the United States, juvenile justice systems use juvenile risk and need-assessment (JRNA) scores to identify the likelihood a youth will commit another offense in the future. This risk assessment score is then used by juvenile justice practitioners to inform how to intervene with a youth to prevent reoffending (e.g., referring youth to a community-based program vs. placing a youth in a juvenile correctional center). Unfortunately, most risk assessment systems lack transparency and often the reasons why a youth received a particular score are unclear. Moreover, how these scores are used in the decision making process is sometimes not well understood by families and youth affected by such decisions. This possibility is problematic because it can hinder individuals’ buy-in to the intervention recommended by the risk assessment as well as mask potential bias in those scores (e.g., if youth of a particular race or gender have risk scores driven by a particular item on the assessment). To address this issue, project researchers will develop automated, computer-generated explanations for these risk scores aimed at explaining how these scores were produced. Investigators will then test whether these better-explained risk scores help youth and juvenile justice decision makers understand the risk score a youth is given. In addition, the team of researchers will investigate whether these risk scores are working equally well for different groups of youth (for example, equally well for boys and for girls) and identify any potential biases in how they are being used in an effort to understand how equitable the decision making process is for demographic groups based on race and gender. The project is embedded within the juvenile justice system and aims to evaluate how real stakeholders understand how the risk scores are generated and used within that system based on actual juvenile justice system data.”

    • Principal investigator: Trent Buskirk
    • Co-principal investigators: Kelly Murphy
    • Organization: Bowling Green State University
    • Award amount: $392,993

    Project description

  13. Breaking the tradeoff barrier in algorithmic fairness

    “In order to be robust and trustworthy, algorithmic systems need to usefully serve diverse populations of users. Standard machine learning methods can easily fail in this regard, e.g. by optimizing for majority populations represented within their training data at the expense of worse performance on minority populations. A large literature on "algorithmic fairness" has arisen to address this widespread problem. However, at a technical level, this literature has viewed various technical notions of "fairness" as constraints, and has therefore viewed "fair learning" through the lens of constrained optimization. Although this has been a productive viewpoint from the perspective of algorithm design, it has led to tradeoffs being centered as the central object of study in "fair machine learning". In the standard framing, adding new protected populations, or quantitatively strengthening fairness constraints, necessarily leads to decreased accuracy overall and within each group. This has the effect of pitting the interests of different stakeholders against one another, and making it difficult to build consensus around "fair machine learning" techniques. The over-arching goal of this project is to break through this "fairness/accuracy tradeoff" paradigm.”

    • Principal investigator: Aaron Roth
    • Co-principal investigator: Michael Kearns
    • Organization: University of Pennsylvania
    • Award amount: $392,992

    Project description

  14. Advancing deep learning towards spatial fairness

    “The goal of spatial fairness is to reduce biases that have significant linkage to the locations or geographical areas of data samples. Such biases, if left unattended, can cause or exacerbate unfair distribution of resources, social division, spatial disparity, and weaknesses in resilience or sustainability. Spatial fairness is urgently needed for the use of artificial intelligence in a large variety of real-world problems such as agricultural monitoring and disaster management. Agricultural products, including crop maps and acreage estimates, are used to inform important decisions such as the distribution of subsidies and providing farm insurance. Inaccuracies and inequities produced by spatial biases adversely affect these decisions. Similarly, effective and fair mapping of natural disasters such as floods or fires is critical to inform live-saving actions and quantify damages and risks to public infrastructures, which is related to insurance estimation. Machine learning, in particular deep learning, has been widely adopted for spatial datasets with promising results. However, straightforward applications of machine learning have found limited success in preserving spatial fairness due to the variation of data distribution, data quantity, and data quality. The goal of this project is to develop a new generation of learning frameworks to explicitly preserve spatial fairness. The results and code will be made freely available and integrated into existing geospatial software. The methods will also be tested for incorporation in existing real systems (crop and water monitoring).”

    • Principal investigator: Xiaowei Jia
    • Co-principal investigators: Sergii Skakun, Yiqun Xie
    • Organization: University of Pittsburgh
    • Award amount: $755,098

    Project description

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Amazon Economics is seeking Structural IO Economist (STRUC) Interns who are passionate about applying structural econometric methods to solve real-world business challenges. STRUC economists specialize in the econometric analysis of models that involve the estimation of fundamental preferences and strategic effects. In this full-time internship (40 hours per week, with hourly compensation), you'll work with large-scale datasets to model strategic decision-making and inform business optimization, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. By applying to this role, you are automatically being considered for all our available STRUC internships in 2027. Key job responsibilities As a STRUC Economist Intern, you'll specialize in structural econometric analysis to estimate fundamental preferences and strategic effects in complex business environments. Your responsibilities include: - Analyze large-scale datasets using structural econometric techniques to solve complex business challenges - Applying discrete choice models and methods, including logistic regression family models (such as BLP, nested logit) and models with alternative distributional assumptions - Utilizing advanced structural methods including dynamic models of customer or firm decisions over time, applied game theory (entry and exit of firms), auction models, and labor market models - Building datasets and performing data analysis at scale - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including pricing analysis, competition modeling, strategic behavior estimation, contract design, and marketing strategy optimization - Helping business partners formalize and estimate business objectives to drive optimal decision-making and customer value - Build and refine comprehensive datasets for in-depth structural economic analysis - Present complex analytical findings to business leaders and stakeholders
US, VA, Arlington
Want to help Amazon tell its customer-centric story around the world and work in a highly cross-functional environment with economists, lawyers, scientists, public policy, public relations, and business teams? If yes, keep reading! You'll join a team of economists, engineers, and lawyers to develop economic analysis and evidence supporting legal and regulatory matters across all our lines of business worldwide—including retail, marketplace services, AWS, consumer experience, shopping and search, and operations. In this role, you will have exposure to complex regulatory issues that are of high strategic importance to the company and will develop significant expertise on the economics of Amazon’s business operations and the industries in which it operates. Key job responsibilities: • Provide data-driven guidance on high-stakes legal and regulatory questions facing Amazon worldwide • Collaborate with economists, scientists, engineers, and non-technical partners on high-impact projects with global scope • Partner with global public policy teams to apply economic analyses to current policy debates on competition, AI, and related issues • Engage with external stakeholders to drive deeper understanding of Amazon’s business model and the value it develops for the economy • Support requests for economic analyses and data in ongoing regulatory and litigation matters worldwide • Synthesize business facts and data into compelling economic narratives, translating complex findings into actionable insights • Advise stakeholders across Amazon on a broad spectrum of complex and often novel economic issues • Conduct, direct, and coordinate all phases of research projects—defining key questions, evaluating methodology, executing analysis, and communicating results If you're an economist with a passion for the current legal and policy debate, strong practical judgment and creative problem-solving skills, a love of communicating economic ideas to non-technical audiences, a knack for distilling data and economic models into key insights, and a track record of delivering results fast, we want to talk to you! Internal job description Basic qualifications • PhD in Economics or closely related field Preferred qualifications • 5+ years of economic consulting, regulatory, or policy-relevant experience. • Significant economic consulting, regulatory, or policy-relevant experience • Broad experience consulting on international competition litigation and regulatory issues, including in emerging economies. • Multilingual verbal and written communications skills. • Strong background in program evaluation methods, empirical industrial organization methods, applications to business problems, and/or big data. • Ability to work in a fast-paced business environment. • Strong research track record. • Preferred specialties in applied micro or empirical IO, but behavioral economists and generalists with significant competition experience are also encouraged to apply. • Familiarity with government data sources. • Familiarity with Internet, software, and/or media industries and the legal and regulatory environment in which they operate. • Exceptional verbal and written communications skills.
US, WA, Seattle
Amazon Economics is seeking Reduced Form Causal Analysis (RFCA) Economist Interns who are passionate about applying econometric methods to solve real-world business challenges. RFCA represents the largest group of economists at Amazon, and these core econometric methods are fundamental to economic analysis across the company. In this a full-time internship (40 hours per week, with hourly compensation). You'll work with large-scale datasets to analyze causal relationships and inform strategic business decisions, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. By applying to this role, you are automatically being considered for all our available RFCA internships in 2027. Key job responsibilities As an RFCA Economist Intern, you'll specialize in econometric analysis to determine causal relationships in complex business environments. Your responsibilities include: - Analyze large-scale datasets using advanced econometric techniques to solve complex business challenges - Applying econometric techniques such as regression analysis, binary variable models, cross-section and panel data analysis, instrumental variables, and treatment effects estimation - Utilizing advanced methods including differences-in-differences, propensity score matching, synthetic controls, and experimental design - Building datasets and performing data analysis at scale - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including program evaluation, elasticity estimation, customer behavior analysis, and predictive modeling that accounts for seasonality and time trends - Build and refine comprehensive datasets for in-depth economic analysis - Present complex analytical findings to business leaders and stakeholders
US, MA, Boston
We are looking for researchers who aim to build super-intelligent AI systems that leverage proof assistants to guide learning and reasoning. Our neuro-symbolic AI technology is applied across a wide range of science and engineering domains within Amazon, and you will join the team at the forefront of this research. As an Applied Scientist, you will play a pivotal role in shaping the definition, vision, and development of product features from beginning to end. You will: - Define and implement new neuro-symbolic applications that employ scalable and efficient approaches to solve complex problems. - Work in an agile, startup-like development environment, where you are always working on the most important stuff. - Deliver high-quality scientific artifacts. About the team We work closely with academia. Our team includes an Amazon Scholar in mathematics, and we maintain active research collaborations with faculty at leading CS departments (MIT, Berkeley, CMU).
IN, KA, Bengaluru
RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, image and text similarity and retrieval using NLP and Computer Vision for product groupings and identifying duplicate listings in product search results. Key job responsibilities As an Applied Scientist, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will develop novel LLM, deep learning and statistical techniques for task automation, text processing, image processing, pattern recognition, and anomaly detection problems. You will define the research and experiments strategy with an iterative execution approach to develop AI/ML models and progressively improve the results over time. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will help the team leverage your expertise, by coaching and mentoring. You will contribute to the professional development of colleagues, improving their technical knowledge and the engineering practices. You will independently as well as guide team to file for patents and/or publish research work where opportunities arise. The RBS org deals with problems that are directly related to the selling partners and end customers and the ML team drives resolution to organization level problems. Therefore, the Applied Scientist role will impact the large product strategy, identifies new business opportunities and provides strategic direction which is very exciting.
IN, KA, Bengaluru
Amazon Advertising Trust is on a mission to redefine how trust is enforced at internet scale, and we are looking for exceptional scientists to help lead the way. We are building systems that reason about advertising content the way a trained human would, at a industry leading volume and speed, and that keep working when the rules change underneath them. At Ads Trust Science we leverage machine learning, generative AI, and large-scale retrieval to solve some of the most complex decision problems for ads worldwide. Every ad shown across Amazon's owned-and-operated properties and third-party networks, in every format and every global marketplace, depends on decisions our systems make. We are just getting started. As a Senior Applied Scientist you will be at the forefront of this work. You will own science problems end to end, bridging the gap between research and production impact. You will not be handed a specification. You will be given a customer problem, a system that partly solves it, and the latitude to decide what to build next. This is a unique opportunity to work at the intersection of multimodal understanding, large language models, and large-scale retrieval, on a problem where the science is genuinely unsettled. You will work alongside scientists whose models run in front of hundreds of millions of customers, at a scale that changes which approaches are even possible. A day in the life - Ship a model into production, then find and document where it fails once real traffic reaches it. - Drive the technical discussion, inside your team and with partner teams, on how to close that gap. - Bring a fresh angle to a problem that is not yours and help a peer get further than they would have alone, building trust across the team in the process. - Mentor while staying hands-on. At this level the design and the code are both yours. About the team Ads Trust Science is a group of scientists who would rather change what the team measures than optimise the wrong number. We value curiosity, rigour, and a bias for action. We expect people to disagree with evidence, to say clearly what did not work, and to iterate quickly toward the solutions that matter.