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A quick guide to Amazon's 65-plus papers at this year's ACL

Familiar topics such as question answering and natural-language understanding remain well represented, but a new concentration on language modeling and multimodal models reflect the spread of generative AI.

By Staff writer
July 10, 2023
10 min read
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Between the main conference and the recently inaugurated ACL Proceedings, Amazon researchers have more than 65 papers at this year's meeting of the Association for Computational Linguistics (ACL).

Automatic speech recognition

Masked audio text encoders are effective multi-modal rescorers*
Jason Cai, Monica Sunkara, Xilai Li, Anshu Bhatia, Xiao Pan, Sravan Bodapati

Code generation

A static evaluation of code completion by large language models
Hantian Ding, Varun Kumar, Yuchen Tian, Zijian Wang, Rob Kwiatkowski, Xiaopeng LI, Murali Krishna Ramanathan, Baishakhi Ray, Parminder Bhatia, Sudipta Sengupta, Dan Roth, Bing Xiang

Multitask pretraining with structured knowledge for text-to-SQL generation
Robert Giaquinto, Dejiao Zhang, Benjamin Kleiner, Yang Li, Ming Tan, Parminder Bhatia, Ramesh Nallapati, Xiaofei Ma

Code switching

Code-switched text synthesis in unseen language pairs*
I-Hung Hsu, Avik Ray, Shubham Garg, Nanyun Peng, Jing Huang

Code-switched text synthesis.png
From "Code-switched text synthesis in unseen language pairs".

CoMix: Guide transformers to code-mix using POS structure and phonetics*
Gaurav Arora, Srujana Merugu, Vivek Sembium

Continual learning

Characterizing and measuring linguistic dataset drift
Tyler A. Chang, Kishaloy Halder, Neha Anna John, Yogarshi Vyas, Yassine Benajiba, Miguel Ballesteros, Dan Roth

Data-/table-to-text applications

An inner table retriever for robust table question answering
Weizhe Lin, Rexhina Blloshmi, Bill Byrne, Adrià de Gispert, Gonzalo Iglesias

Few-shot data-to-text generation via unified representation and multi-source learning
Alexander Hanbo Li, Mingyue Shang, Evangelia Spiliopoulou, JIE MA, Patrick Ng, Zhiguo Wang, Bonan Min, William Wang, Kathleen McKeown, Vittorio Castelli, Dan Roth, Bing Xiang

Improving cross-task generalization of unified table-to-text models with compositional task configurations*
Jifan Chen, Yuhao Zhang, Lan Liu, Rui Dong, Xinchi Chen, Patrick Ng, William Wang, Zhiheng Huang

LI-RAGE: Late interaction retrieval augmented generation with explicit signals for open-domain table question answering
Weizhe Lin, Rexhina Blloshmi, Bill Byrne, Adrià de Gispert, Gonzalo Iglesias

Dialogue

Diable: Efficient dialogue state tracking as operations on tables*
Pietro Lesci, Yoshinari Fujinuma, Momchil Hardalov, Chao Shang, Lluis Marquez

NatCS: Eliciting natural customer support dialogues
James Gung, Emily Moeng, Wesley Rose, Arshit Gupta, Yi Zhang, Saab Mansour

Schema-guided user satisfaction modeling for task-oriented dialogues
Yue Feng, Yunlong Jiao, Animesh Prasad, Nikolaos Aletras, Emine Yilmaz, Gabriella Kazai

Toward more accurate and generalizable evaluation metrics for task-oriented dialogs
Abi Komma, Nagesh Panyam, Timothy Leffel, Anuj Goyal, Angeliki Metallinou, Spyros Matsoukas, Aram Galstyan

Explainable AI

Efficient Shapley values estimation by amortization for text classification
Alan Yang, Fan Yin, He He, Kai-Wei Chang, Xiaofei Ma, Bing Xiang

Efficient Shapley values.png
From "Efficient Shapley values estimation by amortization for text classification".

Few shot rationale generation using self-training with dual teachers*
Aditya Srikanth Veerubhotla, Lahari Poddar, Jun Yin, Gyuri Szarvas, Sharanya Eswaran

Information extraction

An AMR-based link prediction approach for document-level event argument extraction
Yuqing Yang, Qipeng Guo, Xiangkun Hu, Yue Zhang, Qipeng Guo, Zheng Zhang

AVEN-GR: Attribute value extraction and normalization using product graphs
Donato Crisostomi, Thomas Ricatte

Large scale generative multimodal attribute extraction for e-commerce attributes
Anant Khandelwal, Happy Mittal, Shreyas Sunil Kulkarni, Deepak Gupta

ParaAMR: A large-scale syntactically diverse paraphrase dataset by AMR back-translation
Kuan-Hao Huang, Varun Iyer, I-Hung Hsu, Anoop Kumar, Kai-Wei Chang, Aram Galstyan

ParaAMR.png
From "ParaAMR: A large-scale syntactically diverse paraphrase dataset by AMR back-translation".

Weakly supervised hierarchical multi-task classification of customer questions
Jitenkumar Rana, Promod Yenigalla, Chetan Aggarwal, Sandeep Mukku, Manan Soni, Rashmi Patange

WebIE: Faithful and robust information extraction on the web
Chenxi Whitehouse, Clara Vania, Alham Fikri Aji, Christos Christodoulopoulos, Andrea Pierleoni

Information retrieval

CUPID: Curriculum learning based real-time prediction using distillation
Arindam Bhattacharya, Ankith M S, Ankit Gandhi, Vijay Huddar, Atul Saroop, Rahul Bhagat

Direct fact retrieval from knowledge graphs without entity linking
Jinheon Baek, Alham Fikri Aji, Jens Lehmann, Sung Ju Hwang

Language modeling

Adaptation approaches for nearest neighbor language models*
Rishabh Bhardwaj, George Polovets, Monica Sunkara

CONTRACLM: Contrastive learning for causal language model
Nihal Jain, Dejiao Zhang, Wasi Ahmad, Zijian Wang, Feng Nan, Xiaopeng LI, Ming Tan, Baishakhi Ray, Parminder Bhatia, Xiaofei Ma, Ramesh Nallapati, Bing Xiang

Controlled text generation with hidden representation transformations*
Vaibhav Kumar, Hana Koorehdavoudi, Masud Moshtaghi, Amita Misra, Ankit Chadha, Emilio Ferrara

KILM: Knowledge injection into encoder-decoder language models
Yan XU, Mahdi Namazifar, Devamanyu Hazarika, Aishwarya Padmakumar, Yang Liu, Dilek Hakkani-Tür

KILM.png
From "KILM: Knowledge injection into encoder-decoder language models".

ReAugKD: Retrieval-augmented knowledge distillation for pre-trained language models
Jianyi Zhang, Aashiq Muhamed, Aditya Anantharaman, Guoyin Wang, Changyou Chen, Kai Zhong, Qingjun Cui, Yi Xu, Belinda Zeng, Trishul Chilimbi, Yiran Chen

Recipes for sequential pre-training of multilingual encoder and seq2seq models*
Saleh Soltan, Andy Rosenbaum, Tobias Falke, Qin Lu, Anna Rumshisky, Wael Hamza

Rethinking the role of scale for in-context learning: An interpretability-based case study at 66 billion scale
Hritik Bansal, Karthik Gopalakrishnan, Saket Dingliwal, Sravan Bodapati, Katrin Kirchhoff, Dan Roth

Machine learning

Mitigating the burden of redundant datasets via batch-wise unique samples and frequency-aware losses
Donato Crisostomi, Andrea Caciolai, Alessandro Pedrani, Alessandro Manzotti, Enrico Palumbo, Kay Rottmann, Davide Bernardi

Machine translation

RAMP: Retrieval and attribute-marking enhanced prompting for attribute-controlled translation
Gabriele Sarti, Phu Mon Htut, Xing Niu, Benjamin Hsu, Anna Currey, Georgiana Dinu, Maria Nădejde

Multimodal models

Benchmarking diverse-modal entity linking with generative models*
Sijia Wang, Alexander Li, Henry Zhu, Sheng Zhang, Pramuditha Perera, Chung-Wei Hang, JIE MA, William Wang, Zhiguo Wang, Vittorio Castelli, Bing Xiang, Patrick Ng

Generate then select: Open-ended visual question answering guided by world knowledge*
Xingyu Fu, Sheng Zhang, Gukyeong Kwon, Pramuditha Perera, Henry Zhu, Yuhao Zhang, Alexander Hanbo Li, William Wang, Zhiguo Wang, Vittorio Castelli, Patrick Ng, Dan Roth, Bing Xiang

KG-FLIP: Knowledge-guided fashion-domain language-image pre-training for e-commerce
Qinjin Jia, Yang Liu, Shaoyuan Xu, Huidong Liu, Daoping Wu, Jinmiao Fu, Roland Vollgraf, Bryan Wang

Resolving ambiguities in text-to-image generative models
Ninareh Mehrabi, Palash Goyal, Apurv Verma, Jwala Dhamala, Varun Kumar, Qian Hu, Kai-Wei Chang, Richard Zemel, Aram Galstyan, Rahul Gupta

Translation-enhanced multilingual text-to-image generation
Yaoyiran Li, Ching-Yun (Frannie) Chang, Stephen Rawls, Ivan Vulić, Anna Korhonen

Unsupervised melody-to-lyric generation
Yufei Tian, Anjali Narayan-Chen, Shereen Oraby, Alessandra Cervone, Chenyang Tao, Gunnar Sigurdsson, Wenbo Zhao, Tagyoung Chung, Jing Huang, Violet Peng

Unsupervised melody-to-lyric.png
From "Unsupervised melody-to-lyric generation".

Natural-language processing

Multi-VALUE: A framework for cross-dialectal English NLP
Caleb Ziems, William Held, Jingfeng Yang, Jwala Dhamala, Rahul Gupta, Diyi Yang

vONTSS: vMF based semi-supervised neural topic modeling with optimal transport*
Weijie Xu, Xiaoyu Jiang, Srinivasan Sengamedu, "SHS", Francis Iannacci, Jinjin Zhao

Natural-language understanding

ECG-QALM: Entity-controlled synthetic text generation using contextual Q&A for NER*
Karan Aggarwal, Henry Jin, Aitzaz Ahmad

Entity contrastive learning in a large-scale virtual assistant system
Jonathan Rubin, Jason Crowley, George Leung, Morteza Ziyadi, Maria Minakova

EPIC: Multi-perspective annotation of a corpus of irony
Simona Frenda, Alessandro Pedrani, Valerio Basile, Soda Marem Lo, Alessandra Teresa Cignarella, Raffaella Panizzon, Cristina Marco, Bianca Scarlini, Viviana Patti, Cristina Bosco, Davide Bernardi

Measuring and mitigating local instability in deep neural networks*
Arghya Datta, Subhrangshu Nandi, Jingcheng Xu, Greg Ver Steeg, He Xie, Anoop Kumar, Aram Galstyan

Reducing cohort bias in natural language understanding systems with targeted self-training scheme
Thu Le, Gabriela Cortes Hernandez, Bei Chen, Melanie Bradford

Privacy

Controlling the extraction of memorized data from large language models via prompt-tuning
Mustafa Ozdayi, Charith Peris, Jack G. M. FitzGerald, Christophe Dupuy, Jimit Majmudar, Haidar Khan, Rahil Parikh, Rahul Gupta

Query rewriting

Context-aware query rewriting for improving users’ search experience on e-commerce websites
Simiao Zuo, Qingyu Yin, Haoming Jiang, Shaohui Xi, Bing Yin, Chao Zhang, Tuo Zhao

Unified contextual query rewriting
Yingxue Zhou, Jie Hao, Mukund Rungta, Yang Liu, Eunah Cho, Xing Fan, Yanbin Lu, Vishal Vasudevan, Kellen Gillespie, Zeynab Raeesy, Sawyer Shen, Edward Guo, Gokhan Tur

Question answering

Accurate training of web-based question answering systems with feedback from ranked users
Liang Wang, Ivano Lauriola, Alessandro Moschitti

Context-aware transformer pre-training for answer sentence selection
Luca Di Liello, Siddhant Garg, Alessandro Moschitti

Cross-Lingual Knowledge Distillation for answer sentence selection in low-resource languages*
Shivanshu Gupta, Yoshitomo Matsubara, Ankit Chadha, Alessandro Moschitti

Exploiting abstract meaning representation for open-domain question answering*
Cunxiang Wang, Zhikun Xu, Qipeng Guo, Xiangkun Hu, Xuefeng Bai, Zheng Zhang, Yue Zhang

Exploiting abstract meaning representation.png
From "Exploiting abstract meaning representation for open-domain question answering".

Hybrid hierarchical retrieval for open-domain question answering*
Manoj Ghuhan Arivazhagan, Lan Liu, Peng Qi, Xinchi Chen, William Wang, Zhiheng Huang

Learning answer generation using supervision from automatic question answering evaluators
Matteo Gabburo, Siddhant Garg, Rik Koncel-Kedziorski, Alessandro Moschitti

RobustQA: Benchmarking the robustness of domain adaptation for open-domain question answering*
Rujun Han, Peng Qi, Yuhao Zhang, Lan Liu, Juliette Burger, William Wang, Zhiheng Huang, Bing Xiang, Dan Roth

Reasoning

FolkScope: Intention knowledge graph construction for e-commerce commonsense discovery*
Changlong Yu, Weiqi Wang, Xin Liu, Jiaxin Bai, Yangqiu Song, Zheng Li, Yifan Gao, Tianyu Cao, Bing Yin

SCOTT: Self-consistent chain-of-thought distillation
Peifeng Wang, Zhengyang Wang, Zheng Li, Yifan Gao, Bing Yin, Xiang Ren

Self-learning

Constrained policy optimization for controlled self-learning in conversational AI systems
Mohammad Kachuee, Sungjin Lee

Scalable and safe remediation of defective actions in self-learning conversational systems
Sarthak Ahuja, Mohammad Kachuee, Fateme Sheikholeslami, Weiqing Liu, Jae Do

Semantic parsing

An empirical analysis of leveraging knowledge for low-resource task-oriented semantic parsing*
Mayank Kulkarni, Aoxiao Zhong, Nicolas Guenon Des Mesnards, Sahar Movaghati, Mukund Harakere, He Xie, Jianhua Lu

XSEMPLR: Cross-lingual semantic parsing in multiple natural languages and meaning representations
Yusen Zhang, Jun Wang, Zhiguo Wang, Rui Zhang

XSemPLR.png
From "XSEMPLR: Cross-lingual semantic parsing in multiple natural languages and meaning representations".

Spoken-language understanding

Regression-free model updates for spoken language understanding
Andrea Caciolai, Verena Weber, Tobias Falke, Alessandro Pedrani, Davide Bernardi

Sharing encoder representations across languages, domains and tasks in large-scale spoken language understanding
Jonathan Hueser, Judith Gaspers, Thomas Gueudre, Chandana Satya Prakash, Jin Cao, Daniil Sorokin, Quynh Do, Nicolas Anastassacos, Tobias Falke, Turan Gojayev, Mariusz Momotko, Denis Romasanta Rodriguez, Austin Doolittle, Kartik Balasubramaniam, Wael Hamza, Fabian Triefenbach, Patrick Lehnen

Toxic-language classification

QCon at SemEval-2023 Task 10: Data augmentation and model ensembling for detection of online sexism
Wes Feely, Prabhakar Gupta, Manas Mohanty, Tim Chon, Tuhin Kundu, Vijit Singh, Sandeep Atluri, Tanya Roosta, Viviane Ghaderi, Peter Schulam, Heba Elfardy

Towards building a robust toxicity predictor
Dmitriy Bespalov, Sourav Bhabesh, Yi Xiang, Yanjun (Jane) Qi

*Accepted to ACL Findings

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Applied Scientist, RBS Tech
IN, KA, Bengaluru
RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, image and text similarity and retrieval using NLP and Computer Vision for product groupings and identifying duplicate listings in product search results. Key job responsibilities As an Applied Scientist, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will develop novel LLM, deep learning and statistical techniques for task automation, text processing, image processing, pattern recognition, and anomaly detection problems. You will define the research and experiments strategy with an iterative execution approach to develop AI/ML models and progressively improve the results over time. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will independently file for patents and/or publish research work where opportunities arise. The RBS org deals with problems that are directly related to the selling partners and end customers and the ML team drives resolution to organization level problems. Therefore, the Applied Scientist role will impact the large product strategy, identifies new business opportunities and provides strategic direction which is very exciting.
Research Scientist , Special Projects
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company's Think Big leadership principle to the next level. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you're interested in innovating at scale to address big challenges in the world, this is the team for you. As a Research Scientist, you will work with a unique and gifted team developing exciting products for consumers and collaborate with cross-functional teams. Our team rewards intellectual curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the intersection of both academic and applied research in this product area, you have the opportunity to work together with some of the most talented scientists, engineers, and product managers. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
Senior Manager Applied Science, Prime Video Personalization & Discovery
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Prime Video Personalization and Discovery organization operates at a global scale and is a critical part of Prime Video’s flywheel. We are responsible for matching customers with the right content at the right time, at all touch points throughout customers' content discovery journey: from home page, title page, and search page, to showing recommendations at the end of an episode or a movie. We drive both immediate and long-term business objectives while delighting our customers. Key job responsibilities As a Sr. Manager, Applied Science, in the Prime Video Personalization and Discovery organization, you will be responsible for optimizing the complete customer experience, across the touch points throughout customers’ discovery journey. This includes building AI and optimization solutions, working with product, engineering teams to deliver the optimal balance of customer delight and business outcomes. About the team Prime Video Personalization and Discovery (PVPD) is dedicated to creating a highly personalized content discovery experience that not only delights our customers but also drives both short-and long-term business goals. Our scope includes personalized recommendations, search, marketing, and the advanced machine learning technology and infrastructure that underpins these experiences. Our mission is to automate and enhance customer engagement through personalization, using ML and Generative AI.
Applied Scientist, Automated Reasoning
US, NY, New York
Application deadline: Applications will be accepted on an ongoing basis Applied Scientists in AWS Automated Reasoning develop and apply bleeding-edge formal methods, automated reasoning techniques, and neurosymbolic approaches to ensure the security, reliability, and correctness of Amazon/AWS services and customer applications. Our tools are called billions of times daily, powering the backbone of Amazon's products and services. We are changing the way computer systems are developed and operated, raising the bar for security, durability, availability, and quality. At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Application areas span cloud infrastructure verification, cryptographic assurance, AI safety, drone safety, and formal guarantees for generative AI systems. Our methods range from interactive theorem proving and constraint solving to neuro-inspired proof search This is a unique opportunity to get in early on a fast-growing segment of the business and help shape the technology, product, and business. You will have a chance to utilize your deep technical expertise within a fast-moving environment and make a large business and customer impact. Key job responsibilities • Design and implement algorithms and formal methods for automated reasoning, including constraint solving, model checking, static analysis, theorem proving, and program synthesis to verify the correctness, security, and reliability of computing systems. • Solve large or significantly complex problems that require deep knowledge and scientific innovation in your domain; own strategic problem solving and take the lead on design, implementation, and delivery of solutions with long-term quantifiable impact. • Develop new decision procedures, heuristics, and search strategies that improve the scalability and accuracy of verification tools; build and deploy production-grade automated reasoning systems at Amazon scale. • Explore and apply generative AI and machine learning techniques to enhance automated reasoning capabilities, including learning-based heuristics for search and optimization, neural approaches to symbolic reasoning, and methods for verifying the correctness of AI-generated code. • Develop automated reasoning techniques for generative AI and agentic coding systems, including methods for ensuring the safety and alignment of autonomous software agents and applying formal guarantees to large language model outputs. • Conduct original research snd publish findings in peer-reviewed venues. • Work with customer teams to understand the nature of their software and the properties they need to establish; identify tools and methods capable of addressing verification needs, including novel analysis capabilities. • Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing deep knowledge and experience; collaborate with partner teams to translate verification capabilities into production systems. • Mentor scientists and engineers on formal methods, neurosymbolic techniques, and best practices for building reliable automated reasoning systems; assist in career development of others.
Applied Scientist, Amazon Customer Service
US, CA, Santa Clara
The Data Intelligence team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data-driven strategies and addressing complex data challenges. With your expertise in AI, text analysis, embeddings, language modeling, and generation, you'll design and develop scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience improvements, and set new global standards for customer experience. This role requires you to work with a cross-functional team, including scientists, engineers, and product managers, to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technical skills in AI techniques (e.g., automated reasoning, reasoning, planning, knowledge representation), excellent written documentation skills, and experience with big data technologies. Success in this role requires combining deep business knowledge with hands-on technical skills to solve customer problems and address complex technical challenges. Key job responsibilities - Develop innovative solutions to complex problems (e.g., Automated Reasoning for Trusted AI-Enabled Customer Service). - Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers. - Analyze data and define metrics to identify actionable insights and measure improvements in customer experience. - Communicate results and insights to both technical and non-technical audiences through written reports, presentations, and internal/external publications. - Collaborate with product management and engineering teams to integrate and optimize models in production systems. A day in the life A typical day as an Applied Scientist in the Data Intelligence team involves combining business expertise with hands-on problem-solving in ML and AI. The role encompasses tackling complex data initiatives, ensuring alignment with customer needs and business objectives, and translating business requirements into practical AI-driven solutions. Working collaboratively with cross-functional teams, this position involves designing and enhancing AI models, focusing on efficiency, precision, and scalability. Daily activities include ensuring data quality, monitoring model performance, and generating actionable insights from vast amounts of information. Each day presents opportunities to resolve complex technical challenges, advance important AI projects, and conceive innovative ways to leverage data in transforming the customer experience. About the team The Data Intelligence team is a new function within Amazon Customer Service. We develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), and Natural Language Processing (NLP) techniques to enhance customer service associate and customer experiences.
Applied Scientist II, AWS Just-Walk-Out Science Team
US, CA, East Palo Alto
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Key job responsibilities Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more startup than big company. We’ll need to tackle problems that span a variety of domains: computer vision, image recognition, machine learning, real-time and distributed systems. As an Applied Scientist, you will help solve a variety of technical challenges and mentor other scientists. You will tackle challenging, novel situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems that, frankly, haven’t been solved at scale before - anywhere. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of people. A key focus of this role will be developing and implementing advanced visual reasoning systems that can understand complex spatial relationships and object interactions in real-time. You'll work on designing autonomous AI agents that can make intelligent decisions based on visual inputs, understand customer behavior patterns, and adapt to dynamic retail environments. This includes developing systems that can perform complex scene understanding, reason about object permanence, and predict customer intentions through visual cues. About the team Just Walk Out (JWO) is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design.
Member of Technical Staff, Frontier AI & Robotics (FAR)
US, CA, San Francisco
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As a Member of Technical Staff, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, science understanding, locomotion, manipulation, sim2real transfer, multi-modal foundation models and multi-task robot learning, designing novel frameworks that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Drive independent research initiatives across the robotics stack, including robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Lead full-stack robotics projects from conceptualization through deployment, taking a system-level approach that integrates hardware considerations with algorithmic development, ensuring robust performance in production environments - Collaborate with platform and hardware teams to ensure seamless integration across the entire robotics stack, optimizing and scaling models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures and innovative systems and algorithms, leveraging our extensive infrastructure to prototype and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.
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