Advances in trustworthy machine learning at Alexa AI

The team’s latest research on privacy-preserving machine learning, federated learning, and bias mitigation.

At Amazon, we take the protection of customer data very seriously. We are also committed to eliminating the biases that can exist in off-the-shelf language models — such as GPT-3 and RoBERTa — that are the basis of most modern natural-language processing. Trained on public texts, these language models are known to reflect the biases implicit in those texts.

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These two topics — privacy protection and fairness — are at the core of trustworthy machine learning, an important area of research at Alexa AI. In 2021, we made contributions in the following areas:

  • Privacy-preserving machine learningDifferential privacy provides a rigorous way to quantify the privacy of machine learning models. We investigated vulnerabilities presented in the differential-privacy literature and propose computationally efficient mechanisms for protecting against them.
  • Federated learning: Federated learning (FL) is a distributed-training technique that keeps customer data on-device. Devices send only model parameter updates to the cloud, not raw data. We studied several FL challenges arising in an industrial setting.
  • Fairness in machine learning: Machine learning (ML) models should perform equally well regardless of who’s using them. But even knowing how to quantify fairness is a challenge. We introduced measures of fairness and methods to mitigate bias in ML models.
Counterfactuals.png
To reduce binary-gender disparity in a distilled GPT-2 language model, we introduce counterfactual examples, in which binary genders in real-world training examples are swapped.

Below, we summarize our research in these areas, which will be presented at ACL and ICASSP later this year. We also invite readers to participate in workshops and sessions we are organizing at NAACL 2022 and Interspeech 2022.

1. Privacy-preserving ML

The intuition behind differential privacy (DP) is that access to the outputs of a model should not provide any hint about what inputs were used to train the model. DP quantifies that intuition as a difference (in probabilities) between the outputs of a model trained on a given dataset and the outputs of the same model trained on the same dataset after a single input is removed.

One way to meet a DP privacy guarantee is to add some noise to the model parameters during training in order to obfuscate their relationship to training data. But this can compromise accuracy. The so-called privacy/utility tradeoff appears in every DP application.

Another side effect of adding a DP mechanism is increased training time. Given that training natural-language-understanding (NLU) models with large volumes of data can be prohibitively slow and that industry standards require fast training and deployment — e.g., when new features are being released — we developed a training method that meets DP requirements but remains efficient. We describe the method in a paper we’re presenting at this year’s ICASSP, “An efficient DP-SGD mechanism for large scale NLP models”.

In this work, we study the most popular DP mechanism for deep neural networks, DP-SGD, and build a computationally efficient alternative, eDP-SGD, in which we use a batch-processing scheme that leverages the GPU architecture and automates part of the hyperparameter-tuning process. While both DP-SGD and eDP-SGD provide the same privacy guarantees, we show that the training time for our mechanism is very similar to its non-DP counterpart’s. The original DP-SGD extends training time as much as 130-fold.

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Since we did our study, researchers have developed methods with stronger theoretical DP guarantees than the ones we impose in our paper, but our approach is consistent with those methods. Overall, this work makes DP more generally accessible and helps us integrate NLU models with DP guarantees into our production systems, where new models are frequently released, and a significant increase in training time is prohibitive.

While DP provides theoretical privacy guarantees, we are also interested in practical guarantees, i.e., measuring the amount of information that could potentially leak from a given model. In addition to the performance and training time of eDP-SGD, we also studied the correlation between theoretical and practical privacy guarantees. We measured practical privacy leakage using the most common method in the field, the success rate of membership inference attacks on a given model. Our experiments provide a general picture of how to optimize the privacy/utility trade-off using DP techniques for NLU models.

We also expanded the set of mechanisms for protecting NLU models against other types of attacks. In “Canary extraction in natural language understanding models”, which we will present at ACL 2022, we study the vulnerability of text classification models to a certain kind of white-box attack called a model inversion attack (ModIvA), where a fictional attack has access to the entire set of model parameters and intends to retrieve examples used during training. Existing model inversion techniques are applied to models with either continuous inputs or continuous outputs. In our work, we adopt a similar approach to text classification tasks where both inputs and outputs are discrete.

As new model architectures are developed that might display new types of vulnerabilities, we will continue innovating efficient ways of protecting our customers’ privacy.

Upcoming activities

2. Federated Learning

The idea behind federated learning (FL) is that, during the training of an ML model, part of the computation is delegated to customers’ devices, leveraging the processing power of those devices while avoiding the centralization of privacy-sensitive datasets. Each device modifies a common, shared model according to locally stored data, then sends an updated model to a central server that aggregates model updates and sends a new shared model to all the devices. At each round, the central server randomly selects a subset of active devices and requests that they perform updates.

Federated Learning Animation.gif
With federated learning, devices send model updates, not data, to a central server.

In the past year, we have made progress toward more-efficient FL and adapted common FL techniques to the industrial setting. For instance, in “Learnings from federated learning in the real world”, which we will present at ICASSP this year, we explore device selection strategies that differ from the standard uniform selection. In particular, we present the first study of device selection based on device “activity” — i.e., the number of available training samples.

These simple selection strategies are lightweight compared to existing methods, which require heavy computation from all the devices. They are thus more suitable to industrial applications, where millions of devices are involved. We study two different settings: the standard “static” setting, where all the data are available at once, and the more realistic “continual” setting, where customers generate new data over time, and past examples might have to be deleted to save storage space. Our experiments on training a language model with FL show that non-uniform sampling outperforms uniform sampling when applied to real-world data, for both the static and continual settings.

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We also expanded our understanding of FL for natural-language processing (NLP) and, in the process, made FL more accessible to the NLP community. In “FedNLP: A research platform for federated learning in natural language processing”, which will be presented later this year at NAACL, we and our colleagues at the University of Southern California and FedML systematically compare the most popular FL algorithms for four mainstream NLP tasks. We also present different methods to generate dataset partitions that are not independent and identically distributed (IID), as real-world FL methods must be robust against shifts in the distributions of the data used to train ML models.

Our analysis reveals that there is still a large gap between centralized and decentralized training under various settings, and we highlight several directions in which FL for NLP can advance. The paper represents Amazon’s contribution to the open-source framework FedNLP, which is capable of evaluating, analyzing, and developing FL methods for NLP. The codebase contains non-IID partitioning methods, enabling easy experimentation to advance the state of FL research for NLP.

We also designed methods to account for the naturally heterogeneous character of customer-generated data and applied FL to a wide variety of NLP tasks. We are aware that FL still presents many challenges, such as how to do evaluation when access to data is removed, on-device label generation for supervised tasks, and privacy-preserving communication between the server and the different devices. We are actively addressing each of these and plan to leverage our findings to improve FL-based model training and enhance associated capabilities such as analytics and model evaluation.

Upcoming activities

3. Fairness in ML

Natural-language-processing applications’ increased reliance on large language models trained on intrinsically biased web-scale corpora has amplified the importance of accurate fairness metrics and procedures for building more robust models.

In “On the intrinsic and extrinsic fairness evaluation metrics for contextualized language representations”, which we are presenting at ACL 2022, we compare two families of fairness metrics — namely extrinsic and intrinsic — that are widely used for language models. Intrinsic metrics directly probe into the fairness of language models, while extrinsic metrics evaluate the fairness of a whole system through predictions on downstream tasks.

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Method significantly reduces bias while maintaining comparable performance on machine learning tasks.

For example, the contextualized embedding association test (CEAT), an intrinsic metric, measures bias through word embedding distances in semantic vector spaces, and the extrinsic metric HateXPlain measures the bias in a downstream hate speech detection system.

Our experiments show that inconsistencies between intrinsic and extrinsic metrics often reflect inconsistencies between the datasets used to evaluate them, and a clear understanding of bias in ML models requires more careful alignment of evaluation data. The results we report in the paper can help guide the NLP community as to how to best conduct fairness evaluations.

We have also designed new measures of fairness that are adapted to language-processing applications. In “Measuring fairness of text classifiers via prediction sensitivity”, which we will present at ACL 2022, we looked at sensitivity to perturbations of input as a way to measure fairness in ML models. The metric attempts to quantify the extent to which a single prediction depends on an input feature that encodes membership in an underrepresented group.

Accumulated prediction sensitivity.png
Our new bias measure, accumulated prediction sensitivity, combines the outputs of tow models, a task classifier (TC) and a protected status model (PSM).

We provide a theoretical analysis of our formulation and show a statistically significant difference between our metric’s correlation with the human notion of fairness and the existing counterfactual fairness metric’s.

Finally, we proposed a method to mitigate the biases of large language models during knowledge distillation, in which a smaller, more efficient model is trained to match the language model’s output on a particular task. Because large language models are trained on public texts, they can be biased in multiple ways, including the unfounded association of male or female genders with gender-neutral professions.

Distillation examples.png
Examples of texts generated by language models in response to gendered prompts before and after the application of our distillation method.

In another ACL paper, “Mitigating gender bias in distilled language models via counterfactual role reversal”, we introduce two modifications to the standard distillation mechanisms: data augmentation and teacher prediction perturbation.

We use our method to distill a GPT-2 language model for a text-generation task and demonstrate a substantial reduction in gender disparity, with only a minor reduction in utility. Interestingly, we find that reduced disparity in open-ended text generation may not necessarily lead to fairness on other downstream tasks. This finding underscores the importance of evaluating language model fairness along multiple metrics and tasks.

Our work on fairness in ML for NLP applications should help enable models that are more robust against the inherent biases of text datasets. There remain plenty of challenges in this field, but we strive to build models that offer the same experience to any customer, wherever and however they choose to interact with Alexa.

Upcoming activities

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US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! We are looking for passionate, hard-working, and talented individuals to help us push the envelope of content localization. We are seeking scientists with experience in audio processing, speech/voice AI and machine learning. We work on a broad array of research areas and applications, including but not limited to multimodal machine translation, speech synthesis, speech analysis, and asset quality assessment. Candidates should be prepared to help drive innovation in one or more areas of machine learning, audio processing, and natural language understanding. If you have experience with speech synthesis and foundational models, then that's a huge plus! Key job responsibilities As an Applied Scientist, you should be a strong communicator, able to describe scientifically rigorous work to business stakeholders of varying levels of technical sophistication. You will closely partner with the solution development teams, and should be intensely curious about how the research is moving the needle for business. Strong inter-personal and mentoring skills to develop applied science talent in the team is another important requirement. - Lead research and development of speech and audio generation technology and end-to-end speech-to-speech architecture - Develop audio processing solutions for production environments, including source separation, enhancement, and mixing - Define the research roadmap for your area, identify high-impact problems, and communicate technical direction to senior leadership - Publish research, contribute to the broader scientific community, and bring external advances into production systems A day in the life You might start your morning reviewing experimental results and refining a model architecture before syncing with your engineering partners on integration plans. After lunch, you could be whiteboarding a new approach to a problem your team recently identified, then writing up findings for an internal science review. You will regularly present your work to peers and stakeholders, participate in code and design reviews, and explore emerging research that could unlock new possibilities for your team. About the team Our team is driven by a shared commitment to applying science in ways that create meaningful impact for customers. We value rigorous research, collaborative problem-solving, and a willingness to experiment with new ideas. You will work alongside talented scientists and engineers in an inclusive environment where your contributions shape the direction of our work. We are focused on building solutions that matter at scale, and we are looking for teammates who are energized by that challenge.
US, WA, Seattle
AI assistants are getting genuinely good at remembering individuals: your preferences, your projects, the thread you left open last week. But that memory stops at the edge of one person's usage. It doesn't reach the level at which real work happens, where the knowledge that matters is spread across many people, where one person's decision changes what everyone else should do next, and where nobody has the full picture. We're building AI that operates at that level: a durable, accurate understanding of how a team works, used to make that team measurably faster. We are looking for a Principal Applied Scientist to own the scientific direction of that work. This is a broad, ambiguous, high-leverage charter. The problems span knowledge representation, temporal reasoning, retrieval, agentic behavior, and the measurement science needed to know whether any of it is working. You will not be handed a well-posed problem. You will decide which problems are worth posing. This is a science leadership role, not a solo research role. You will set direction and raise the scientific bar across a team of applied scientists and MLEs, while staying deep enough in the work to prototype an idea yourself and prove it on real data. Key job responsibilities Own the scientific strategy for how organizational knowledge is represented, kept current, and retrieved: extraction, entity resolution, deduplication, graph structure, and retrieval that unifies graph, semantic, keyword, and temporal search. Advance temporal reasoning. Knowledge changes: facts are revised, decisions are reversed, priorities move. Representing what superseded what and when, and preserving the provenance to distinguish confirmed information from inferred information, is among the hardest open problems in this space. Define the science of proactive behavior. When is it right for an AI system to interrupt a human? These are precision-critical problems where a false positive costs far more than a miss, and where the right threshold varies by team and by individual. Lead our measurement science. Build evaluation for completeness and correctness across a multi-component agentic system, converging on a small number of trustworthy primary metrics rather than a sprawl of component scores. Judge honestly when an offline gain is real and when it is an artifact of a sparse dataset. Build the data that doesn't exist. The most valuable phenomena in this domain are also the rarest, which makes naturally occurring examples too scarce to learn from. Design synthetic and simulated data pipelines that generate controlled, realistic scenarios so these capabilities can be developed and tested at all. Own the learning loop. Turn human interaction into usable training signal, and set the direction for how the system improves from explicit feedback in the near term and from passive observation over the longer term. Make the efficiency calls. Decide where frontier models are required and where a smaller domain-tuned model is sufficient, and build the cost and capacity measurement that makes it a data-driven decision rather than an opinion. Raise the bar across the team. Mentor scientists, review designs, publish where the work merits it, and represent the science externally to customers and to the research community. A day in the life You might spend the morning in a design review arguing that a proposed approach won't survive contact with real data, the afternoon writing a prototype yourself to demonstrate the alternative, and the end of the day convincing an engineer that the capability is worth a sprint. Our sequencing is deliberate: try the idea on intuition, validate it on real data by inspection, then measure it, then operationalize it. Scientists here are expected to identify a problem, justify it, recruit others to it, and drive it into production, across whatever parts of the system that requires. Ownership follows the problem, not the org chart. About the team We are a combined science, product, and engineering team building one product together. Scientists own capabilities end to end rather than individual components, because these problems don't decompose cleanly: a single improvement typically touches extraction, storage, and retrieval at once. We invest in the tooling that makes that practical: local full-stack environments and sandboxed realistic data, so a scientist can go from idea to result in seconds rather than waiting on a deployment or on engineering support. The work is grounded in real usage rather than benchmarks alone, which is a rare combination for science this early: real users, real data, real feedback, and a genuinely unsolved research agenda.
US, WA, Seattle
This role sits within Amazon's Automated Reasoning and Formal Verification research horizon. Shape the Future of Cloud Computing. Are you a graduate student passionate about Automated Reasoning and its real-world applications? Join our team of innovators and embark on a journey to revolutionize cloud computing through innovative automated reasoning techniques. Our tools are called billions of times daily, powering the backbone of Amazon's products and services. We are changing the way computer systems are developed and operated, raising the bar for security, durability, availability, and quality. Applied Scientists in Automated Reasoning develop and apply formal methods, automated reasoning techniques, and neurosymbolic approaches to ensure the security, reliability, and correctness of Amazon and AWS services and customer applications. Application areas span cloud infrastructure verification, cryptographic assurance, AI safety, and formal guarantees for generative AI systems. Methods range from interactive theorem proving and constraint solving to neuro-inspired proof search. As an Applied Science Intern, you will have the opportunity to work alongside our scientists and contribute to projects. From distributed proof search and SAT/SMT solvers to program analysis, synthesis, and verification, you will tackle complex challenges at the intersection of theory and practice. Amazon has positions available for Automated Reasoning Applied Science Internships in, but not limited to, Arlington, VA; Boston, MA; New York, NY; Portland, OR; Santa Clara, CA; Seattle, WA; Austin, TX; Cambridge, UK. Key job responsibilities We are particularly interested in candidates with expertise in: Theorem Proving, Boolean Satisfiability Solvers, Bounded Model Checking, Deductive Verification, Programming/Scripting Languages, Abstract Interpretation, Automated Reasoning, Static/Program Analysis, Program Synthesis. Contribute to the design and implementation of algorithms and formal methods for automated reasoning, including constraint solving, model checking, static analysis, theorem proving, and program synthesis, within a guided research framework. Explore and apply generative AI and machine learning techniques to enhance automated reasoning, including learning-based heuristics for search, neural approaches to symbolic reasoning, and methods for verifying the correctness of AI-generated code. Contribute to automated reasoning techniques for generative AI and agentic coding systems, including methods that apply formal guarantees to large language model outputs. Contribute to the scientific community through publications at peer-reviewed conferences and journals. Leverage AI-powered tools where applicable to accelerate research, experimentation, and prototyping. Critically review and validate outputs from AI tools and automated systems. The ideal intern must have the ability to communicate research findings clearly to diverse audiences.