Advances in trustworthy machine learning at Alexa AI

The team’s latest research on privacy-preserving machine learning, federated learning, and bias mitigation.

At Amazon, we take the protection of customer data very seriously. We are also committed to eliminating the biases that can exist in off-the-shelf language models — such as GPT-3 and RoBERTa — that are the basis of most modern natural-language processing. Trained on public texts, these language models are known to reflect the biases implicit in those texts.

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These two topics — privacy protection and fairness — are at the core of trustworthy machine learning, an important area of research at Alexa AI. In 2021, we made contributions in the following areas:

  • Privacy-preserving machine learningDifferential privacy provides a rigorous way to quantify the privacy of machine learning models. We investigated vulnerabilities presented in the differential-privacy literature and propose computationally efficient mechanisms for protecting against them.
  • Federated learning: Federated learning (FL) is a distributed-training technique that keeps customer data on-device. Devices send only model parameter updates to the cloud, not raw data. We studied several FL challenges arising in an industrial setting.
  • Fairness in machine learning: Machine learning (ML) models should perform equally well regardless of who’s using them. But even knowing how to quantify fairness is a challenge. We introduced measures of fairness and methods to mitigate bias in ML models.
Counterfactuals.png
To reduce binary-gender disparity in a distilled GPT-2 language model, we introduce counterfactual examples, in which binary genders in real-world training examples are swapped.

Below, we summarize our research in these areas, which will be presented at ACL and ICASSP later this year. We also invite readers to participate in workshops and sessions we are organizing at NAACL 2022 and Interspeech 2022.

1. Privacy-preserving ML

The intuition behind differential privacy (DP) is that access to the outputs of a model should not provide any hint about what inputs were used to train the model. DP quantifies that intuition as a difference (in probabilities) between the outputs of a model trained on a given dataset and the outputs of the same model trained on the same dataset after a single input is removed.

One way to meet a DP privacy guarantee is to add some noise to the model parameters during training in order to obfuscate their relationship to training data. But this can compromise accuracy. The so-called privacy/utility tradeoff appears in every DP application.

Another side effect of adding a DP mechanism is increased training time. Given that training natural-language-understanding (NLU) models with large volumes of data can be prohibitively slow and that industry standards require fast training and deployment — e.g., when new features are being released — we developed a training method that meets DP requirements but remains efficient. We describe the method in a paper we’re presenting at this year’s ICASSP, “An efficient DP-SGD mechanism for large scale NLP models”.

In this work, we study the most popular DP mechanism for deep neural networks, DP-SGD, and build a computationally efficient alternative, eDP-SGD, in which we use a batch-processing scheme that leverages the GPU architecture and automates part of the hyperparameter-tuning process. While both DP-SGD and eDP-SGD provide the same privacy guarantees, we show that the training time for our mechanism is very similar to its non-DP counterpart’s. The original DP-SGD extends training time as much as 130-fold.

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Since we did our study, researchers have developed methods with stronger theoretical DP guarantees than the ones we impose in our paper, but our approach is consistent with those methods. Overall, this work makes DP more generally accessible and helps us integrate NLU models with DP guarantees into our production systems, where new models are frequently released, and a significant increase in training time is prohibitive.

While DP provides theoretical privacy guarantees, we are also interested in practical guarantees, i.e., measuring the amount of information that could potentially leak from a given model. In addition to the performance and training time of eDP-SGD, we also studied the correlation between theoretical and practical privacy guarantees. We measured practical privacy leakage using the most common method in the field, the success rate of membership inference attacks on a given model. Our experiments provide a general picture of how to optimize the privacy/utility trade-off using DP techniques for NLU models.

We also expanded the set of mechanisms for protecting NLU models against other types of attacks. In “Canary extraction in natural language understanding models”, which we will present at ACL 2022, we study the vulnerability of text classification models to a certain kind of white-box attack called a model inversion attack (ModIvA), where a fictional attack has access to the entire set of model parameters and intends to retrieve examples used during training. Existing model inversion techniques are applied to models with either continuous inputs or continuous outputs. In our work, we adopt a similar approach to text classification tasks where both inputs and outputs are discrete.

As new model architectures are developed that might display new types of vulnerabilities, we will continue innovating efficient ways of protecting our customers’ privacy.

Upcoming activities

2. Federated Learning

The idea behind federated learning (FL) is that, during the training of an ML model, part of the computation is delegated to customers’ devices, leveraging the processing power of those devices while avoiding the centralization of privacy-sensitive datasets. Each device modifies a common, shared model according to locally stored data, then sends an updated model to a central server that aggregates model updates and sends a new shared model to all the devices. At each round, the central server randomly selects a subset of active devices and requests that they perform updates.

Federated Learning Animation.gif
With federated learning, devices send model updates, not data, to a central server.

In the past year, we have made progress toward more-efficient FL and adapted common FL techniques to the industrial setting. For instance, in “Learnings from federated learning in the real world”, which we will present at ICASSP this year, we explore device selection strategies that differ from the standard uniform selection. In particular, we present the first study of device selection based on device “activity” — i.e., the number of available training samples.

These simple selection strategies are lightweight compared to existing methods, which require heavy computation from all the devices. They are thus more suitable to industrial applications, where millions of devices are involved. We study two different settings: the standard “static” setting, where all the data are available at once, and the more realistic “continual” setting, where customers generate new data over time, and past examples might have to be deleted to save storage space. Our experiments on training a language model with FL show that non-uniform sampling outperforms uniform sampling when applied to real-world data, for both the static and continual settings.

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We also expanded our understanding of FL for natural-language processing (NLP) and, in the process, made FL more accessible to the NLP community. In “FedNLP: A research platform for federated learning in natural language processing”, which will be presented later this year at NAACL, we and our colleagues at the University of Southern California and FedML systematically compare the most popular FL algorithms for four mainstream NLP tasks. We also present different methods to generate dataset partitions that are not independent and identically distributed (IID), as real-world FL methods must be robust against shifts in the distributions of the data used to train ML models.

Our analysis reveals that there is still a large gap between centralized and decentralized training under various settings, and we highlight several directions in which FL for NLP can advance. The paper represents Amazon’s contribution to the open-source framework FedNLP, which is capable of evaluating, analyzing, and developing FL methods for NLP. The codebase contains non-IID partitioning methods, enabling easy experimentation to advance the state of FL research for NLP.

We also designed methods to account for the naturally heterogeneous character of customer-generated data and applied FL to a wide variety of NLP tasks. We are aware that FL still presents many challenges, such as how to do evaluation when access to data is removed, on-device label generation for supervised tasks, and privacy-preserving communication between the server and the different devices. We are actively addressing each of these and plan to leverage our findings to improve FL-based model training and enhance associated capabilities such as analytics and model evaluation.

Upcoming activities

3. Fairness in ML

Natural-language-processing applications’ increased reliance on large language models trained on intrinsically biased web-scale corpora has amplified the importance of accurate fairness metrics and procedures for building more robust models.

In “On the intrinsic and extrinsic fairness evaluation metrics for contextualized language representations”, which we are presenting at ACL 2022, we compare two families of fairness metrics — namely extrinsic and intrinsic — that are widely used for language models. Intrinsic metrics directly probe into the fairness of language models, while extrinsic metrics evaluate the fairness of a whole system through predictions on downstream tasks.

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Method significantly reduces bias while maintaining comparable performance on machine learning tasks.

For example, the contextualized embedding association test (CEAT), an intrinsic metric, measures bias through word embedding distances in semantic vector spaces, and the extrinsic metric HateXPlain measures the bias in a downstream hate speech detection system.

Our experiments show that inconsistencies between intrinsic and extrinsic metrics often reflect inconsistencies between the datasets used to evaluate them, and a clear understanding of bias in ML models requires more careful alignment of evaluation data. The results we report in the paper can help guide the NLP community as to how to best conduct fairness evaluations.

We have also designed new measures of fairness that are adapted to language-processing applications. In “Measuring fairness of text classifiers via prediction sensitivity”, which we will present at ACL 2022, we looked at sensitivity to perturbations of input as a way to measure fairness in ML models. The metric attempts to quantify the extent to which a single prediction depends on an input feature that encodes membership in an underrepresented group.

Accumulated prediction sensitivity.png
Our new bias measure, accumulated prediction sensitivity, combines the outputs of tow models, a task classifier (TC) and a protected status model (PSM).

We provide a theoretical analysis of our formulation and show a statistically significant difference between our metric’s correlation with the human notion of fairness and the existing counterfactual fairness metric’s.

Finally, we proposed a method to mitigate the biases of large language models during knowledge distillation, in which a smaller, more efficient model is trained to match the language model’s output on a particular task. Because large language models are trained on public texts, they can be biased in multiple ways, including the unfounded association of male or female genders with gender-neutral professions.

Distillation examples.png
Examples of texts generated by language models in response to gendered prompts before and after the application of our distillation method.

In another ACL paper, “Mitigating gender bias in distilled language models via counterfactual role reversal”, we introduce two modifications to the standard distillation mechanisms: data augmentation and teacher prediction perturbation.

We use our method to distill a GPT-2 language model for a text-generation task and demonstrate a substantial reduction in gender disparity, with only a minor reduction in utility. Interestingly, we find that reduced disparity in open-ended text generation may not necessarily lead to fairness on other downstream tasks. This finding underscores the importance of evaluating language model fairness along multiple metrics and tasks.

Our work on fairness in ML for NLP applications should help enable models that are more robust against the inherent biases of text datasets. There remain plenty of challenges in this field, but we strive to build models that offer the same experience to any customer, wherever and however they choose to interact with Alexa.

Upcoming activities

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As an Applied Scientist in the Alexa AI team, you will spearhead the advancement and deployment of state-of-the-art ML/RAG systems that revolutionize how millions of customers interact with Alexa. You'll leverage your expertise in machine learning, natural language processing, and large language models to create reliable, scalable, high-performance products that set new standards in operational excellence. Working at the intersection of research and production, you'll translate latest AI innovations into customer-facing features that delight users daily. Your work will span the full ML lifecycle: from analyzing customer behavior patterns and building novel metrics for personal digital assistants, to deploying automated training pipelines and conducting rigorous A/B testing across diverse devices and endpoints. Collaborating closely with business, engineering, and science teams across Amazon, you'll lead high-visibility programs that automate workflows and deliver measurable customer impact. This role offers the unique opportunity to publish at top-tier conferences while seeing your innovations scale to one of the world's most popular voice assistants, serving millions of customers globally. Key job responsibilities As an Applied Scientist in the Alexa AI team: You'll analyze and model customer behavior at scale, building novel metrics for personal digital assistants across diverse devices and endpoints. Your work will involve creating deep learning, policy-based learning, and machine learning algorithms that directly impact customer experiences, translating complex data patterns into actionable insights that drive product innovation. Your technical leadership will extend to building and deploying automated model training and evaluation pipelines, implementing complex machine learning and deep learning algorithms, and conducting rigorous model and data analysis through online A/B testing. You'll research and implement novel approaches that push the boundaries of what's possible in conversational AI. Beyond model development, you'll ensure operational excellence by taking ownership of production systems, including on-call responsibilities during peak and non-peak hours. Working alongside Software Development Engineers, you'll deploy fixes and handle high-severity issues, ensuring our ML systems maintain the reliability and performance that millions of Alexa customers depend on daily. A day in the life As an Applied Scientist in the Alexa AI team, your day will involve collaborating with talented engineers and scientists to build scalable solutions for our conversational assistant. You'll dive into data analysis, experiment with novel algorithms, and iterate on models based on real-time user feedback. Working in a fast-paced, ambiguous environment, you'll tackle complex technical challenges: from debugging production issues to presenting research findings to stakeholders. Your self-motivated approach will drive you to swiftly deliver impactful solutions while maintaining the high standards that define our mission to revolutionize user experiences for millions of customers. About the team The Alexa AI team develops the intelligence behind one of the world's most popular voice assistants, serving millions of customers globally. We're a diverse group of scientists, engineers, and researchers united by our mission to make Alexa more natural, helpful, and delightful. Our culture thrives on innovation, collaboration, and customer obsession. We tackle some of the most challenging problems in conversational AI; from natural language understanding to personalization at scale. Here, you'll work alongside world-class talent, publish at top-tier conferences, and see your innovations impact customers daily. We move fast, think big, and celebrate both successes and learnings.
CN, 31, Shanghai
上海职位 - 如果希望在上海工作,请投递本职位。 毕业时间:2026年10月 - 2027年9月之间毕业的应届毕业生 · 投递须知: 1 填写简历申请时,请把必填和非必填项都填写完整。提交简历之后就无法修改了哦! 2 学校的英文全称请准确填写。中英文对应表,请点击链接查看 https://docs.qq.com/sheet/DVmdaa1BCV0RBbnlR?tab=BB08J2 3 简历不限中英文。 如果您正在攻读自然语言处理(NLP)、信息检索(IR)、机器学习、生成式人工智能或相关方向的硕士或博士学位,并希望将前沿科学研究转化为服务真实客户的产品,我们诚挚邀请您加入亚马逊 International Technology 搜索团队。 我们的目标是帮助亚马逊客户更准确地找到所需商品,并发现符合其需求和兴趣的新商品。您每天的工作都将直接影响全球数百万客户的购物体验。团队使用 TB 级商品、查询和客户行为数据,持续推进搜索、推荐、自然语言理解以及生成式 AI 技术的发展。 在这个岗位中,您将研究并应用 NLP、IR、深度学习、大语言模型(LLM)和基础模型等前沿技术,解决搜索理解、相关性排序、语义匹配、个性化和对话式购物等问题。您将有机会探索预训练、监督微调(SFT)、参数高效微调、检索增强生成(RAG)、提示优化和智能体(Agent)等技术,并针对业务场景建立可靠的离线与在线评估方法。 您将与应用科学家、软件工程师和产品经理密切合作,完成从问题定义、数据分析、算法设计和实验验证,到模型部署、在线测试和持续迭代的完整闭环。您需要根据客户价值和业务目标选择合适的技术方案,并在模型质量、可靠性、安全性、推理延迟和计算成本之间做出合理权衡。 Key job responsibilities Key job responsibilities · 针对 Amazon 搜索和购物体验中的实际问题,提出可验证的科学假设,设计并实现机器学习、NLP、IR 或 LLM 解决方案。 · 使用大规模商品、查询和客户行为数据训练、微调和评估模型,建立可重复的实验与评估流程。 · 探索基础模型在搜索、推荐和对话式购物中的应用,包括 RAG、模型微调、提示优化和 Agent 等方向。 · 设计覆盖相关性、事实性、鲁棒性、安全性、延迟和成本的评估指标,并通过离线实验、A/B 测试和客户反馈验证效果。 · 与工程和产品团队合作,将原型转化为可扩展、可维护的生产系统,并持续分析和改进线上表现。 · 跟踪学术界和工业界的最新进展,形成技术文档,并在适当情况下向内部或外部科学社区分享研究成果。 基本要求 · 正在攻读或已获得计算机科学、计算机工程、机器学习、人工智能、运筹学、统计学或相关领域的硕士或博士学位。 · 具备机器学习或深度学习的基础知识,以及实验设计、统计分析和模型评估经验。 · 具备使用代码和工具实现、训练和评估算法的经验。 · 至少熟练使用一种编程语言,例如 Python、Java 或 C++。 · 了解 NLP、IR、推荐系统或生成式 AI 中至少一个方向的基本方法。 优先条件 · 在 NLP、IR、机器学习、数据挖掘或生成式 AI 相关顶级会议或期刊发表过论文,或有高质量研究项目经历。 · 熟悉 Transformer、LLM 或基础模型,并具有预训练、监督微调(SFT)、参数高效微调、偏好优化或推理优化中的一种或多种实践经验。 · 具有 RAG、向量检索、Embedding、语义匹配、Agent 或工具调用系统的研究或开发经验。 · 熟悉 PyTorch、TensorFlow 等深度学习框架,以及 Hugging Face Transformers 等常用 LLM 工具链。 · 具有搜索引擎或推荐系统经验,尤其是在索引、召回、排序、查询理解、个性化或在线实验方面。 · 具有 LLM 评估经验,能够从相关性、事实性、幻觉、鲁棒性、安全性、延迟和成本等维度衡量系统质量。 · 具有大规模数据处理、分布式训练、模型压缩或高效推理经验。 · 具备良好的批判性思维和技术沟通能力,能够清楚地解释模型选择、实验结果及其局限性,并与跨职能团队合作解决开放性问题。
JP, 13, Tokyo
This position is for an 8–12 week full-time, on-site internship to be conducted in Summer 2027 (June–September 2027). *Minimum 12 weeks internship is required for all international hires (who require JP visa support). *Target Candidates: Students graduating in 2029 Do you want to see your research directly impact how millions of customers discover, browse, and purchase products on Amazon — across Japan and the globe? Amazon's Japan Store Tech team owns the science and technology behind cross-border shopping — product discovery, search relevance, personalization, and content experiences spanning dozens of marketplaces. We tackle problems at massive scale: multi-language signals, multi-marketplace data, and region-specific customer behaviors, all served at low latency to millions of daily shoppers. We're looking for current Bachelor or Master students with a passion for applied science and machine learning to join us as an Applied Scientist Intern in Summer 2027 to shape the future of customer experiences at scale. For this position, our Japan Store Tech team is looking for students with a specialization in one or more of the following research areas: machine learning, deep learning, natural language processing (NLP), information retrieval, recommender systems, computer vision, large language models (LLMs), generative AI, causal inference, experimentation and A/B testing, optimization, and more! As an Applied Scientist Intern, you'll develop novel models and algorithms, design and run experiments on live traffic, and own meaningful science contributions end-to-end. You'll also leverage and contribute to GenAI/LLM systems that power both customer-facing experiences and internal development tools. If you want to kickstart your science career at global scale — solving real customer problems alongside talented scientists and engineers in a collaborative, international environment — this is the place to start. Key job responsibilities - Collaborate and communicate effectively with experienced cross-disciplinary Amazonians to design, develop, and deploy innovative machine learning models and scientific solutions that delight our customers, while participating in technical discussions to drive solutions forward. - Develop and implement scalable machine learning models and algorithms to improve product discovery, search relevance, personalization, or other customer-facing experiences. - Design and conduct experiments (offline and online) to validate hypotheses and measure the impact of proposed solutions. - Analyze large-scale datasets to identify patterns, generate insights, and inform model design decisions. - Leverage and contribute to the development of GenAI and LLM-powered tools to enhance customer experiences and development productivity while staying current with emerging technologies. - Write clean, maintainable, production-quality code following best practices. - Communicate research findings effectively through documentation, presentations, and technical papers. - Work in an agile environment and collaborate closely with software engineers to bring science solutions from prototype to production. A day in the life As an intern, you will be matched to a manager and a mentor and will have the opportunity to influence the evolution of Amazon's science and technology and lead critical projects early in your career. In addition to working on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in activities with other interns throughout your internship. No matter the location of your internship, we give you the tools to own your project and learn in a real-world setting. Amazon internships are full-time positions, and interns should expect to work in office, Monday–Friday, up to 40 hours per week typically between 9am–6pm. Specific team norms around working hours will be communicated by your manager. Interns should not have other employment during the Amazon work-day.
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company's Think Big leadership principle to the next level. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you're interested in innovating at scale to address big challenges in the world, this is the team for you. As a Research Scientist, you will work with a unique and gifted team developing exciting products for consumers and collaborate with cross-functional teams. Our team rewards intellectual curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the intersection of both academic and applied research in this product area, you have the opportunity to work together with some of the most talented scientists, engineers, and product managers. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.