Amazon at ACL: How to teach machines to reason

Amazon’s Dan Roth on a hot new research topic — that he’s been studying for more than 25 years.

As a senior area chair at this year’s meeting of the Association for Computational Linguistics (ACL), Dan Roth, who recently joined Amazon Web Services’ AI organization as science lead for natural-language processing, has a good vantage on paper submissions to the conference. On this year’s program, one theme leaped out at him.

Dan Roth.jpg
Dan Roth, science lead for natural-language processing in Amazon Web Services’ AI organization and the Glandt Distinguished Professor in the University of Pennsylvania’s Department of Computer and Information Science.

“I looked at some statistics of papers in ACL, and I saw that there are dozens of papers now that have ‘reasoning’ in the title,” says Roth, who is also the Glandt Distinguished Professor in the University of Pennsylvania’s Department of Computer and Information Science. “The title ‘learning to reason’ is now becoming sort of hot. I think a lot of AI is going in that direction.”

Machine reasoning, Roth says, is “the ability to make inferences, especially in ‘sparse’ situations that are unlikely to have been observed before”. The classic example is deduction: from the facts that all women are mortal and that Sappho is a woman, a machine reasoning system should infer that Sappho is mortal.

Roth is well situated to review recent progress in the field, as it’s been a topic of his own research for more than 25 years. 

“This was actually my PhD work,” he says. “Learning theory was an emerging field at that time. The questions were basically, How can we formalize learning, and what does it mean that something is learnable or not learnable? What are the computational-complexity issues in learning? I was trying to move this towards questions in reasoning, which were never studied from a theoretical perspective or computational-complexity perspective.

“The assumption was that someone gives you an input — a knowledge base, for example — and you present reasoning queries to it, and in this context you want to show what can be computed. My PhD thesis was about showing that if you don't start from a knowledge base, but you jointly do learning from data and reasoning from the resulting, intermediate representation, it’s easier than doing each one of them separately. You could say that end-to-end learning today is an instantiation of this learning-to-reason process, although just conceptually. Technically, the things are very, very different.”

Compositionality

Even though Roth is, in a sense, a pioneer of end-to-end reasoning models, he believes that more-complex reasoning problems will require more-complex modeling.

“We have a lot of hard problems that we are far from being able to address using just one model,” he says. “A lot of the problems will require thinking about things in a modular way. 

“I'll give you a simple example. I want to ask my virtual assistant, ‘Are we going to make it to dinner before the movie?’ What does this assistant need to do in order to respond to my question? It needs to know where I am now, where the movie is, how long it's going to take to get there — that's easy to do today. How long is dinner? I didn't say anything about it, but we have some idea of the typical length of dinner, maybe as a function of where dinner is. Do I need to find parking? I didn't mention parking. It's an implicit event, but we know that I have to park, maybe next to the dinner place, maybe next to the movie. I have to factor this in.

“So I have to have models that know how to compute things, have some common sense — typical time of dinner, typical time of finding parking, driving between these places. And then I need a model that knows how to put this together. It's not going to be the same model, because I'm not going to train on each question. Many of the problems that we want to address are like that, where there's modularity, and we will never be able to move forward without realizing that there is modularity.”

Symbolic reasoning

Moreover, Roth says, the systems that integrate these separate modules will almost certainly need to use symbolic reasoning, or rule-based manipulation of symbolic representations.

“The growth and the excitement around neural networks has left symbols behind,” Roth says. “Some people think that symbols are an evil invention of the old AI people. But symbols were invented because they’re useful, necessary abstractions. And also, explanations are symbolic, right? When you ask me, ‘Why did you decide this?’ or ‘Why is this implied by that?’, I need to explain it to you, and I need to use symbols when I do this. So I think we are beginning to explore this interesting space between models that are continuous, if you like, and interactions that are largely symbolic.

Some people think that symbols are an evil invention of the old AI people. But symbols were invented because they’re useful, necessary abstractions
Dan Roth

“I'll give you an example. I've worked a lot on reasoning about time, as expressed in natural-language text. If you want to reason about events, you have to use the fact — and people do it all the time — that time is transitive. If A happens before B, and B happens before C, then A happens before C. This will never be written explicitly. So we kind of tell our models ‘Time is transitive’, and we can show that this helps a lot.”

The transitivity of time, however, is something that can be represented in the architecture of a neural network. That won’t always be the case, Roth explains.

“There are some cases where only in postprocessing are you aware of some declarative constraints,” Roth says. “Once you evaluate your model, once you decode, once you make the decision — only then do you want to impose a declarative constraint. Sometimes there are constraints that I was unaware of while I was training the model: the model is fixed, I trained it yesterday, but now I'm using it in a given situation where I'm aware of a constraint, and I want to be able to impose it. And there is very interesting theoretical work that people are doing now on trying to understand the advantages and disadvantage of these two paradigms — when which one is better. But the fact of the matter is that we need both.”

“In the last five years, deep neural networks have had a huge impact, especially in the context of natural language,” Roth adds. “There's a lot of excitement, for good reason. But sooner or later, people get to the realization that that's not sufficient. I think today, more and more people are beginning to think about reasoning problems and the need to decompose and compose to address them.”

Related content

IN, KA, Bengaluru
RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, image and text similarity and retrieval using NLP and Computer Vision for product groupings and identifying duplicate listings in product search results. Key job responsibilities As an Applied Scientist, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will develop novel LLM, deep learning and statistical techniques for task automation, text processing, image processing, pattern recognition, and anomaly detection problems. You will define the research and experiments strategy with an iterative execution approach to develop AI/ML models and progressively improve the results over time. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will independently file for patents and/or publish research work where opportunities arise. The RBS org deals with problems that are directly related to the selling partners and end customers and the ML team drives resolution to organization level problems. Therefore, the Applied Scientist role will impact the large product strategy, identifies new business opportunities and provides strategic direction which is very exciting.
IN, KA, Bengaluru
Selection Monitoring team is responsible for making the biggest catalog on the planet even bigger. In order to drive expansion of the Amazon catalog, we develop advanced ML/AI technologies to process billions of products and algorithmically find products not already sold on Amazon. We work with structured, semi-structured and Visually Rich Documents using deep learning, NLP and image processing. The role demands a high-performing and flexible candidate who can take responsibility for success of the system and drive solutions from research, prototype, design, coding and deployment. We are looking for Applied Scientists to tackle challenging problems in the areas of Information Extraction, Efficient crawling at internet scale, developing ML models for website comprehension and agents to take multi-step decisions. You should have depth and breadth of knowledge in text mining, information extraction from Visually Rich Documents, semi structured data (HTML) and advanced machine learning. You should also have programming and design skills to manipulate Semi-Structured and unstructured data and systems that work at internet scale. You will encounter many challenges, including: - Scale (build models to handle billions of pages), - Accuracy (requirements for precision and recall) - Speed (generate predictions for millions of new or changed pages with low latency) - Diversity (models need to work across different languages, market places and data sources) You will help us to - Build a scalable system which can algorithmically extract information from world wide web. - Intelligently cluster web pages, segment and classify regions, extract relevant information and structure the data available on semi-structured web. - Build systems that will use existing Knowledge Base to perform open information extraction at scale from visually rich documents. Key job responsibilities - Use AI, NLP and advances in LLMs/SLMs and agentic systems to create scalable solutions for business problems. - Efficiently Crawl web, Automate extraction of relevant information from large amounts of Visually Rich Documents and optimize key processes. - Design, develop, evaluate and deploy, innovative and highly scalable ML models, esp. leveraging latest advances in RL-based fine tuning methods like DPO, GRPO etc. - Work closely with software engineering teams to drive real-time model implementations. - Establish scalable, efficient, automated processes for large scale model development, model validation and model maintenance. - Lead projects and mentor other scientists, engineers in the use of ML techniques. - Publish innovation in research forums.
US, CA, Santa Clara
We are seeking an Applied Scientist II to join Amazon Customer Service's Science team, where you will build AI-based automated customer service solutions using state-of-the-art techniques in retrieval-augmented generation (RAG), agentic AI, and post-training of large language models. You will work at the intersection of research and production, developing intelligent systems that directly impact millions of customers while collaborating with scientists, engineers, and product managers in a fast-paced, innovative environment. Key job responsibilities - Design, develop, and deploy information retrieval systems and RAG pipelines using embedding models, reranking algorithms, and generative models to improve customer service automation - Conduct post-training of large language models using techniques such as Supervised Fine-Tuning (SFT), Direct Preference Optimization (DPO), and Group Relative Policy Optimization (GRPO) to optimize model performance for customer service tasks - Build and curate high-quality datasets for model training and evaluation, ensuring data quality and relevance for customer service applications - Design and implement comprehensive evaluation frameworks, including data curation, metrics development, and methods such as LLM-as-a-judge to assess model performance - Develop AI agents for automated customer service, understanding their advantages and common pitfalls, and implementing solutions that balance automation with customer satisfaction - Independently perform research and development with minimal guidance, staying current with the latest advances in machine learning and AI - Collaborate with cross-functional teams including engineering, product management, and operations to translate research into production systems - Publish findings and contribute to the broader scientific community through papers, patents, and open-source contributions - Monitor and improve deployed models based on real-world performance metrics and customer feedback A day in the life As an Applied Scientist II, you will start your day reviewing metrics from deployed models and identifying opportunities for improvement. You might spend your morning experimenting with new post-training techniques to improve model accuracy, then collaborate with engineers to integrate your latest model into production systems. You will participate in design reviews, share your findings with the team, and mentor junior scientists. You will balance research exploration with practical implementation, always keeping the customer experience at the forefront of your work. You will have the autonomy to drive your own research agenda while contributing to team goals and deliverables. About the team The Amazon Customer Service Science team is dedicated to revolutionizing customer support through advanced AI and machine learning. We are a diverse group of scientists and engineers working on some of the most challenging problems in natural language understanding and AI automation. Our team values innovation, collaboration, and a customer-obsessed mindset. We encourage experimentation, celebrate learning from failures, and are committed to maintaining Amazon's high bar for scientific rigor and operational excellence. You will have access to world-class computing resources, massive datasets, and the opportunity to work alongside some of the brightest minds in AI and machine learning.
US, MA, N.reading
Amazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic dexterous manipulation, locomotion, and human-robot interaction. This role presents an opportunity to shape the future of robotics through innovative applications of deep learning and large language models. At Amazon we leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at an unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. Key job responsibilities - Design and implement whole body control methods for balance, locomotion, and dexterous manipulation - Utilize state-of-the-art in methods in learned and model-based control - Create robust and safe behaviors for different terrains and tasks - Implement real-time controllers with stability guarantees - Collaborate effectively with multi-disciplinary teams to co-design hardware and algorithms for loco-manipulation - Mentor junior engineer and scientists
US, CA, Sunnyvale
Amazon's AGI Information is seeking an exceptional Applied Scientist to drive science advancements in the Amazon Knowledge Graph team (AKG). AKG is re-inventing knowledge graphs for the LLM era, optimizing for LLM grounding. At the same time, AKG is innovating to utilize LLMs in the knowledge graph construction pipelines to overcome obstacles that traditional technologies could not overcome. As a member of the AKG IR team, you will have the opportunity to work on interesting problems with immediate customer impact. The team is addressing challenges in web-scale knowledge mining, fact verification, multilingual information retrieval, and agent memory operating over Graphs. You will also have the opportunity to work with scientists working on the other challenges, and with the engineering teams that deliver the science advancements to our customers. A successful candidate has a strong machine learning and agent background, is a master of state-of-the-art techniques, has a strong publication record, has a desire to push the envelope in one or more of the above areas, and has a track record of delivering to customers. The ideal candidate enjoys operating in dynamic environments, is self-motivated to take on new challenges, and enjoys working with customers, stakeholders, and engineering teams to deliver big customer impact, shipping solutions via rapid experimentation and then iterating on user feedback and interactions. Key job responsibilities As an Applied Scientist, you will leverage your technical expertise and experience to demonstrate leadership in tackling large complex problems. You will collaborate with applied scientists and engineers to develop novel algorithms and modeling techniques to build the knowledge graph that delivers fresh factual knowledge to our customers, and that automates the knowledge graph construction pipelines to scale to many billions of facts. Your first responsibility will be to solve entity resolution to enable conflating facts from multiple sources into a single graph entity for each real world entity. You will develop generic solutions that work fo all classes of data in AKG (e.g., people, places, movies, etc.), that cope with sparse, noisy data, that scale to hundreds of millions of entities, and that can handle streaming data. You will define a roadmap to make progress incrementally and you will insist on scientific rigor, leading by example.
US, CA, Sunnyvale
Amazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine innovative AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. This role presents an opportunity to shape the future of robotics through innovative applications of deep learning and large language models. We leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. We are pioneering the development of robotics foundation models that: - Enable unprecedented generalization across diverse tasks - Integrate multi-modal learning capabilities (visual, tactile, linguistic) - Accelerate skill acquisition through demonstration learning - Enhance robotic perception and environmental understanding - Streamline development processes through reusable capabilities The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. As a Senior Applied Scientist, you will develop and improve machine learning systems that help robots perceive, reason, and act in real-world environments. You will leverage state-of-the-art models (open source and internal research), evaluate them on representative tasks, and adapt/optimize them to meet robustness, safety, and performance needs. You will invent new algorithms where gaps exist. You’ll collaborate closely with research, controls, hardware, and product-facing teams, and your outputs will be used by downstream teams to further customize and deploy on specific robot embodiments. Key job responsibilities As a Senior Applied Scientist in the Foundations Model team, you will: - Leverage state-of-the-art models for targeted tasks, environments, and robot embodiments through fine-tuning and optimization. - Execute rapid, rigorous experimentation with reproducible results and solid engineering practices, closing the gap between sim and real environments. - Build and run capability evaluations/benchmarks to clearly profile performance, generalization, and failure modes. - Contribute to the data and training workflow: collection/curation, dataset quality/provenance, and repeatable training recipes. - Write clean, maintainable, well commented and documented code, contribute to training infrastructure, create tools for model evaluation and testing, and implement necessary APIs - Stay current with latest developments in foundation models and robotics, assist in literature reviews and research documentation, prepare technical reports and presentations, and contribute to research discussions and brainstorming sessions. - Work closely with senior scientists, engineers, and leaders across multiple teams, participate in knowledge sharing, support integration efforts with robotics hardware teams, and help document best practices and methodologies.
JP, 13, Tokyo
Amazon.com strives to be Earth's most customer-centric company where people can find and discover anything they want to buy. We hire the world's brightest minds and offer them a fast-paced, technologically sophisticated, and collaborative work environment. We are seeking a talented, customer-focused Economist to join our JCI Measurement and Optimization Science Team (JCI MOST). In this role, you will design experiments and build econometric models to measure intervention impacts and deliver data-driven insights that inform leadership decisions. Amazon Economists leverage our world-class data systems to build sophisticated econometric models, drawing from diverse methodological approaches including econometric theory, empirical IO, empirical health, labor, and public economics—all highly valued skillsets at Amazon. You will work in a fast-moving environment solving critical business problems as part of cross-functional teams embedded within business units or our central science and economics organization. This role requires exceptional Causal Inference expertise, strong cross-functional collaboration skills, business acumen, and an entrepreneurial spirit to drive measurable improvements in our pricing quality and business outcomes.
CN, 31, Shanghai
As a Sr. Applied Scientist, you will be responsible for bringing new product designs through to manufacturing. You will work closely with multi-disciplinary groups including Product Design, Industrial Design, Hardware Engineering, and Operations, to drive key aspects of engineering of consumer electronics products. In this role, you will use expertise in physical sciences, theoretical, numerical or empirical techniques to create scalable models representing response of physical systems or devices, including: * Applying domain scientific expertise towards developing innovative analysis and tests to study viability of new materials, designs or processes * Working closely with engineering teams to drive validation, optimization and implementation of hardware design or software algorithmic solutions to improve product and customer risks * Establishing scalable, efficient, automated processes to handle large scale design and data analysis * Conducting research into use conditions, materials and analysis techniques * Tracking general business activity including device health in field and providing clear, compelling reports to management on a regular basis * Developing, implementing guidelines to continually optimize design processes * Using simulation tools like LS-DYNA, and Abaqus for analysis and optimization of product design * Using of programming languages like Python and Matlab for analytical/statistical analyses and automation * Demonstrating strong understanding across multiple physical science domains, e.g. structural, thermal, fluid dynamics, and materials * Developing, analyzing and testing structural solutions from concept design, feature development, product architecture, through system validation * Supporting product development and optimization through application of analysis and testing of complex electronic assemblies using advanced simulation and experimentation tools and techniques
US, WA, Redmond
Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Communications Engineer in Modeling and Simulation, this role is primarily responsible for the developing and analyzing high level system resource allocation techniques for links to ensure optimal system and network performance from the capacity, coverage, power consumption, and availability point of view. Be part of the team defining the overall communication system and architecture of Amazon Leo’s broadband wireless network. This is a unique opportunity to innovate and define novel wireless technology with few legacy constraints. The team develops and designs the communication system of Leo and analyzes its overall system level performance, such as overall throughput, latency, system availability, packet loss, etc., as well as compatibility for both connectivity and interference mitigation with other space and terrestrial systems. This role in particular will be responsible for 1) evaluating complex multi-disciplinary trades involving RF bandwidth and network resource allocation to customers, 2) understanding and designing around hardware/software capabilities and constraints to support a dynamic network topology, 3) developing heuristic or solver-based algorithms to continuously improve and efficiently use available resources, 4) demonstrating their viability through detailed modeling and simulation, 5) working with operational teams to ensure they are implemented. This role will be part of a team developing the necessary simulation tools, with particular emphasis on coverage, capacity, latency and availability, considering the yearly growth of the satellite constellation and terrestrial network. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Work within a project team and take the responsibility for the Leo's overall communication system design and architecture • Extend existing code/tools and create simulation models representative of the target system, primarily in MATLAB • Design interconnection strategies between fronthaul and backhaul nodes. Analyze link availability, investigate link outages, and optimize algorithms to study and maximize network performance • Use RF and optical link budgets with orbital constellation dynamics to model time-varying system capacity • Conduct trade-off analysis to benefit customer experience and optimization of resources (costs, power, spectrum), including optimization of satellite constellation design and link selection • Work closely with implementation teams to simulate expected system level performance and provide quick feedback on potential improvements • Analyze and minimize potential self-interference or interference with other communication systems • Provide visualizations, document results, and communicate them across multi-disciplinary project teams to make key architectural decisions
US, WA, Seattle
Amazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced electromechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. Amazon is seeking a talented and motivated Principal Applied Scientist to develop tactile sensors and guide the sensing strategy for our gripper design. The ideal candidate will have extensive experience in sensor development, analysis, testing and integration. This candidate must have the ability to work well both independently and in a multidisciplinary team setting. Key job responsibilities - Author functional requirements, design verification plans and test procedures - Develop design concepts which meet the requirements - Work with engineering team members to implement the concepts in a product design - Support product releases to manufacturing and customer deployments - Work efficiently to support aggressive schedules