Auto Machine Translation and Synchronization for "Dive into Deep Learning"

A system built on Amazon Translate reduces the workload of human translators.

Dive into Deep Learning (D2L.ai) is an open-source textbook that makes deep learning accessible to everyone. It features interactive Jupyter notebooks with self-contained code in PyTorch, JAX, TensorFlow, and MXNet, as well as real-world examples, exposition figures, and math. So far, D2L has been adopted by more than 400 universities around the world, such as the University of Cambridge, Stanford University, the Massachusetts Institute of Technology, Carnegie Mellon University, and Tsinghua University.

The latest updates to "Dive into Deep Learning"

Learn about the newest additions to the popular open-source, interactive book, including the addition of a Google JAX implementation and three new chapters in volume 2.

As a result of the book’s widespread adoption, a community of contributors has formed to work on translations in various languages, including Chinese, Japanese, Korean, Portuguese, Turkish, and Vietnamese. To efficiently handle these multiple languages, we have developed the Auto Machine Translation and Synchronization (AMTS) system using Amazon Translate, which aims to reduce the workload of human translators by 80%. The AMTS can be applied to all the languages for translation, and each language-specific sub-AMTS pipeline has its own unique features based on language characteristics and translator preferences.

In this blog post, we will discuss how we build the AMTS framework architecture, its sub-pipelines, and the building blocks of the sub-pipeline. We will demonstrate and analyze the translations between two language pairs: English ↔ Chinese and English ↔ Spanish. Through these analyses, we will recommend best practices for ensuring translation quality and efficiency.

Framework overview

Customers can use Amazon Translate’s Active Custom Translation (ACT) feature to customize translation output on the fly by providing tailored translation examples in the form of parallel data. Parallel data consists of a collection of textual examples in a source language and the desired translations in one or more target languages. During translation, ACT automatically selects the most relevant segments from the parallel data and updates the translation model on the fly based on those segment pairs. This results in translations that better match the style and content of the parallel data.

The AMTS framework consists of multiple sub-pipelines, each of which handles one language translation — English to Chinese, English to Spanish, etc. Multiple translation sub-pipelines can be processed in parallel.

Fundamentally, the sub-pipeline consists of the following steps:

  • Prepare parallel data: The parallel data consists of a list of textual example pairs, in a source language (e.g., English) and a target language (e.g., Chinese). With AMTS, we first prepare the two language datasets and then combine them into one-to-one pairs.
  • Translate through batch jobs: We use the Amazon Translate API call CreateParallelData to import the input file from the Amazon Simple Storage Service (S3) and create a parallel-data resource in Amazon Translate, ready for batch translation jobs. With the parallel-data resource built in the last step, we customize Amazon Translate and use its asynchronous batch process operation to translate a set of documents in the source language in bulk. The translated documents in the target language are stored in Amazon S3.
AMT_paradata_e2e_v2.png

Parallel-data preparation and creation

In the parallel-data preparation step, we build the parallel-data set out of the source documents (sections of the D2L-enbook) and translations produced by professional human translators (e.g., parallel sections from the D2L-zh book). The software module extracts the text from both documents — ignoring code and picture blocks — and pairs them up, storing them in a CSV file. Examples of parallel data are shown in the table below.

English

Chinese

Nonetheless, language models are of great service even in their limited form. For instance, the phrases “to recognize speech” and “to wreck a nice beach” sound very similar. This can cause ambiguity in speech recognition, which is easily resolved through a language model that rejects the second translation as outlandish. Likewise, in a document summarization algorithm it is worthwhile knowing that “dog bites man” is much more frequent than “man bites dog”, or that “I want to eat grandma” is a rather disturbing statement, whereas “I want to eat, grandma” is much more benign.

尽管如此,语言模型依然是非常有用的。例如,短语“to recognize speech”和“to wreck a nice beach”读音上听起来非常相似。这种相似性会导致语音识别中的歧义,但是这很容易通过语言模型来解决,因为第二句的语义很奇怪。同样,在文档摘要生成算法中,“狗咬人”比“人咬狗”出现的频率要高得多,或者“我想吃奶奶”是一个相当匪夷所思的语句,而“我想吃,奶奶”则要正常得多。

Machine translation refers to the automatic translation of a sequence from one language to another. In fact, this field may date back to 1940s soon after digital computers were invented, especially by considering the use of computers for cracking language codes in World War II. For decades, statistical approaches had been dominant in this field before the rise of end-to-end learning using neural networks. The latter is often called neural machine translation to distinguish itself from statistical machine translation that involves statistical analysis in components such as the translation model and the language model.

机器翻译(machine translation)指的是将序列从一种语言自动翻译成另一种语言。事实上,这个研究领域可以追溯到数字计算机发明后不久的20世纪40年代,特别是在第二次世界大战中使用计算机破解语言编码。几十年来,在使用神经网络进行端到端学习的兴起之前,统计学方法在这一领域一直占据主导地位

Emphasizing end-to-end learning, this book will focus on neural machine translation methods. Different from our language model problem in the last section, whose corpus is in one single language, machine translation datasets are composed of pairs of text sequences that are in the source language and the target language, respectively. Thus, instead of reusing the preprocessing routine for language modeling, we need a different way to preprocess machine translation datasets. In the following, we show how to load the preprocessed data into mini batches for training.

本书的关注点是神经网络机器翻译方法,强调的是端到端的学习。与 上节中的语料库是单一语言的语言模型问题存在不同,机器翻译的数据集是由源语言和目标语言的文本序列对组成的。因此,我们需要一种完全不同的方法来预处理机器翻译数据集,而不是复用语言模型的预处理程序。下面,我们看一下如何将预处理后的数据加载到小批量中用于训练

When the parallel data file is created and ready to use, we upload it to a folder in an S3 bucket and use CreateParallelData to kick off a creation job in Amazon Translate. If we only want to update an existing parallel-data resource with new inputs, the UpdateParallelData API call is the right one to make.

Once the job is completed, we can find the parallel-data resource in the Amazon Translate management console. The resource can be further managed in the AWS Console through the download, update, and delete buttons, as well as through AWS CLI and the public API.

Asynchronous batch translation with parallel data

After the parallel-data resource is created, the next step in the sub-pipeline is to use the Amazon Translate StartTextTranslationJob API call to initiate a batch asynchronous translation. The sub-pipeline uploads the source files into an Amazon S3 bucket folder.

One batch job can handle translation of multiple source documents, and the output files will be put in another S3 bucket folder. In addition to the input and output data configurations, the source language, target language, and prepared parallel-data resource are also specified as parameters in the API invocation.

src_lang = "en" 
tgt_lang =  "zh"
src_fdr = "input-short-test-en2zh"

pd_name = "d2l-parallel-data_v2"

response = translate_client.start_text_translation_job(
            JobName='D2L1',
            InputDataConfig={
                'S3Uri': 's3://'+S3_BUCKET+'/'+src_fdr+'/',
                'ContentType': 'text/html'
            },
            OutputDataConfig={
                'S3Uri': 's3://'+S3_BUCKET+'/output/',
            },
            DataAccessRoleArn=ROLE_ARN,
            SourceLanguageCode=src_lang,
            TargetLanguageCodes=[tgt_lang, ],
            ParallelDataNames=pd_name
)

Depending on the number of input files, the job takes minutes to hours to complete. We can find the job configurations and statuses, including the output file location, on the Amazon Translate management console.

The translated documents are available in the output S3 folder, with the filename <target language>.<source filename>. Users can download them and perform further evaluation.

Using parallel data yields better translation

To evaluate translation performance in each sub-pipeline, we selected five articles from the English version of D2L and translated them into Chinese through the en-zh sub-pipeline. Then we calculated the BLEU score of each translated document. The BLEU (BiLingual Evaluation Understudy) score calculates the similarity of the AMTS translated output to the reference translation by human translator. The number is between 0 and 1; the higher the score, the better the quality of the translation.

We then compare the AMTS-generated results with the translation of the same document using the traditional method (without parallel data). The traditional method is implemented by the TranslateText API call, whose parameters include the name of the source text and the source and target languages.

src_lang = "en" 
tgt_lang =  "zh"    
    
 response = translate_client.translate_text(
         Text = text, 
         TerminologyNames = [],
         SourceLanguageCode = src_lang, 
         TargetLanguageCode = tgt_lang
)

The translation results are compared in the following table, for both English-to-Chinese and Chinese-to-English translation. We observe that the translation with parallel data shows improvement over the traditional method.

Article

EN to ZH

ZH to EN

Without ACT

With ACT

Without ACT

With ACT

approx-training

0.553

0.549

0.717

0.747

bert-dataset

0.548

0.612

0.771

0.831

language-models-and-dataset

0.502

0.518

0.683

0.736

machine-translation-and-dataset

0.519

0.546

0.706

0.788

sentiment-analysis-and-dataset

0.558

0.631

0.725

0.828

Average

0.536

0.5712

0.7204

0.786

Fine-tuning the parallel data to improve translation quality

To further improve the translation quality, we construct the parallel-data pairs in a more granular manner. Instead of extracting parallel paragraphs from source and reference documents and pairing them up, we further split each paragraph into multiple sentences and use sentence pairs as training examples.

EN

ZH

Likewise, in a document summarization algorithm it is worthwhile knowing that “dog bites man” is much more frequent than “man bites dog”, or that “I want to eat grandma” is a rather disturbing statement, whereas “I want to eat, grandma” is much more benign

同样,在文档摘要生成算法中,“狗咬人”比“人咬狗”出现的频率要高得多,或者“我想吃奶奶”是一个相当匪夷所思的语句,而“我想吃,奶奶”则要正常得多

For decades, statistical approaches had been dominant in this field before the rise of end-to-end learning using neural networks

几十年来,在使用神经网络进行端到端学习的兴起之前,统计学方法在这一领域一直占据主导地位

In the following, we show how to load the preprocessed data into minibatches for training

下面,我们看一下如何将预处理后的数据加载到小批量中用于训练

We tested both the paragraph pair and sentence pair methods and found that more-granular data (sentence pairs) yields better translation quality than less-granular data (paragraph paragraphs). The comparison is shown in the table below for English ↔ Chinese translation.

Article

EN to ZH

ZH to EN

ACT by “pair of paragraph”

ACT by “pair of sentence”

ACT by “pair of paragraph”

ACT by “pair of sentence”

approx-training

0.549

0.589

0.747

0.77

bert-dataset

0.612

0.689

0.831

0.9

language-models-and-dataset

0.518

0.607

0.736

0.806

machine-translation-and-dataset

0.546

0.599

0.788

0.89

sentiment-analysis-and-dataset

0.631

0.712

0.828

0.862

Average

0.5712

0.6392

0.786

0.8456

Extend usage of parallel data to general machine translation

To extend the usability of parallel data to general machine translation, we need to construct parallel-data sets from a large volume of translated documents. To maximize translation accuracy, the parallel datasets should have the same contexts and subjects as the documents to be translated.

We tested this approach in the English ↔ Spanish sub-pipeline. The parallel data pairs were built from English ↔ Spanish articles crawled from the web using the keyword “machine learning”.

We applied this parallel data in translating an English article (abbreviated DLvsML in the results table) into Spanish and compared the results with those of traditional translation, without parallel data. The BLEU scores show that parallel data with the same subject (“machine learning”) does help to improve the performance of general machine translation.

EN to ES

ES to EN

Without ACT

With ACT

Without ACT

With ACT

DLvsML

0.792

0.824

0.809

0.827

The relative fluency of translations from English to Spanish, with and without ACT, can be seen in the table below.

EN source text

ES reference text (human translation)

ES translation without ACT

ES translation with ACT

Moves through the learning process by resolving the problem on an end-to-end basis.

Pasa por el proceso de aprendizaje mediante la resolución del problema de un extremo a otro.

Avanza en el proceso de aprendizaje resolviendo el problema de un extremo a otro.

Avanza el proceso de aprendizaje resolviendo el problema de forma integral.

Deep learning use cases

Casos de uso del aprendizaje profundo

Casos de uso de aprendizaje profundo

Casos prácticos de aprendizaje profundo

Image caption generation

Generación de subtítulos para imágenes

Generación de leyendas de imágenes

Generación de subtítulos de imagen

Conclusion and best practices

In this post, we introduced the Auto Machine Translation and Synchronization (AMTS) framework and pipelines and their application to English ↔ Chinese and English ↔ Spanish D2L.ai auto-translation. We also discussed best practices for using the Amazon Translate service in the translation pipeline, particularly the advantages of the Active Custom Translation (ACT) feature with parallel data.

  • Leveraging the Amazon Translate service, the AMTS pipeline provides fluent translations. Informal qualitative assessments suggest that the translated texts read naturally and are mostly grammatically correct.
  • In general, the ACT feature with parallel data improves translation quality in the AMTS sub-pipeline. We show that using the ACT feature leads to better performance than using the traditional Amazon Translate real-time translation service.
  • The more granular the parallel data pairs are, the better the translation performance. We recommend constructing the parallel data as pairs of sentences, rather than pairs of paragraphs.

We are working on further improving the AMTS framework to improve translation quality for other languages. Your feedback is always welcome.

Research areas

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Amazon LEO is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon LEO will serve people and organizations operating in locations without reliable connectivity. The Amazon LEO Global Business Operations (GBO) team drives data-driven decision-making across sales, marketing, operations, product, engineering, finance, and legal functions. We build scalable business intelligence solutions and data infrastructure to solve complex, ambiguous problems with LEO-wide impact. We are looking for a talented Research Scientist to contribute to LEO's long-term vision and strategy for capacity simulations and inventory optimization. This effort will be instrumental in helping LEO execute on its business plans globally. As one of our valued team members, you will be obsessed with matching our standards for operational excellence with a relentless focus on delivering results. Key job responsibilities In this role, you will: Collaborate with product, business development, sales, marketing, operations, finance, and various technical teams (engineering, science, R&D, simulations, etc.) to support the implementation of capacity simulations and inventory optimization solutions. Develop and prototype scalable solutions to optimization problems for operating and planning satellite resources. Support technical roadmap definition efforts by building models to predict future inventory availability and key operational and financial metrics across the network. Design experiments and simulations to evaluate optimization improvements and understand how they interact with each other. Analyze large amounts of satellite and business data to identify simulation and optimization opportunities. Communicate insights and recommendations to technical and non-technical audiences to support decision-making across LEO. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
US, CA, Sunnyvale
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Our organization is building world-class teams with deep expertise in large-scale recommender systems. This role sits at the intersection of AI research and direct business impact, where recommendation quality directly influences business outcomes and customer satisfaction. You'll be joining a team focused on foundational models for recommender systems and working on production systems that serve millions of customers and shape the future of personalized entertainment experiences. We're seeking talent who can deliver measurable impact on our core business metrics while advancing the state-of-the-art in personalization and recommendation technology. Key job responsibilities - Develop AI solutions for various Prime Video Search & Recommendation systems using Deep Learning, Reinforcement Learning, Optimization Methods, and most importantly, GenAI - Work closely with engineers and product managers to design, implement and launch AI solutions end-to-end - Design and conduct offline and online (A/B) experiments to evaluate proposed solutions based on in-depth data analyses - Effectively communicate technical and non-technical ideas with teammates and stakeholders - Stay up-to-date with advancements and the latest modeling techniques in the field - Publish your research findings in top conferences and journals About the team The Prime Video - Personalization & Discovery Science team owns science solution to power search experience on various devices, from sourcing, relevance, & ranking (to name a few). We are on a mission to deliver an AI-first customer experience. At the heart of this transformation are our recommendation systems -- core, customer-facing components that serve as primary drivers of engagement & growth.
CA, ON, Toronto
Are you interested in shaping the future of Advertising and B2B Sales? We are a growing team with an exciting AI-first charter and need your passion, innovative thinking, and creativity to help take our products to new heights. Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products are strategically important to our businesses driving long term growth. We break fresh ground in product and technical innovations every day! Within the Advertising Sales organization, we are building a central AI/ML team and are seeking top Applied Science talent to help us build new, science-backed services that drive success for our customers. Our goal is to transform the way account teams operate by creating AI agents that help optimize their end-to-end workflows, and developing actionable insights and recommendations they can share with their advertising accounts As an Applied Scientist on the team with a specific focus on creating autonomous AI agents that can operate accurately at large scale, you will bring deep expertise in Natural Language Processing (inc. tokenization, syntactic parsing, named entity recognition (NER), sentiment analysis, text classification), Large Language Models (inc. foundation model fundamentals, post-training, reward modeling, RAG, transformer architecture), Deep Learning, Reinforcement Learning and/or Recommender Systems. You have the scientific and technical skills to build and refine models that can be implemented in production and you continuously measure the performance of your system to drive continuous improvements. You will contribute to chart new courses with our ad sales support technologies, and you have the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers. You will be part of a team of fellow scientists and engineers taking on iterative approaches to tackle big, long-term problems. You are fluently able to leverage the latest Generative AI systems and services to accelerate and improve your work while maintaining high quality in your work outputs. Key job responsibilities Scientific Modeling - Conceptualize and lead state-of-the-art research on new Reinforcement Learning, Deep Learning, NLP, LLM, (Generative) Artificial Intelligence and Recommender System solutions to create AI agents and optimize all aspects of the Ad Sales business - Lead the technical approach for the design and implementation of successful models and algorithms in support of expert cross-functional teams delivering on demanding projects - Run regular A/B experiments, gather data, and perform statistical analysis - Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving - Publish scientific findings in reports and papers that can be shared internally and externally Product Development Support - Partner with software engineering and product management teams to support product and service development, define success metrics and measurement approaches, and help drive adoption of innovative new features for our services. - Lead requirements gathering sessions with product teams and business stakeholders - Maintain scientific documentation and knowledge for product initiatives Collaboration & Communication - Work closely with software engineers to deliver end-to-end solutions into production - Translate complex scientific findings into actionable business recommendations for stakeholders and senior management - Provide clear, compelling reports and presentations on a regular basis with respect to your models and services - Communicate with internal teams to showcase results and identify best practices. About the team Sales AI is a central science and engineering organization within Amazon Advertising Sales that powers selling motions and account team workflows via state-of-the-art of AI/ML services. Sales AI is investing in a range of sales intelligence models, including the development of advertiser insights, recommendations and Generative AI-powered applications throughout account team workflows.
CA, ON, Toronto
Are you interested in shaping the future of Advertising and B2B Sales? We are a growing team with an exciting AI-first charter and need your passion, innovative thinking, and creativity to help take our products to new heights. Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products are strategically important to our businesses driving long term growth. We break fresh ground in product and technical innovations every day! Within the Advertising Sales organization, we are building a central AI/ML team and are seeking top Applied Science talent to help us build new, science-backed services that drive success for our customers. Our goal is to transform the way account teams operate by creating AI agents that help optimize their end-to-end workflows, and developing actionable insights and recommendations they can share with their advertising accounts As an Applied Scientist on the team with a specific focus on creating autonomous AI agents that can operate accurately at large scale, you will bring deep expertise in Natural Language Processing (inc. tokenization, syntactic parsing, named entity recognition (NER), sentiment analysis, text classification), Large Language Models (inc. foundation model fundamentals, post-training, reward modeling, RAG, transformer architecture), Deep Learning and/or Reinforcement Learning . You have the scientific and technical skills to build and refine models that can be implemented in production and you continuously measure the performance of your system to drive continuous improvements. You will contribute to chart new courses with our ad sales support technologies, and you have the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers. You will be part of a team of fellow scientists and engineers taking on iterative approaches to tackle big, long-term problems. You are fluently able to leverage the latest Generative AI systems and services to accelerate and improve your work while maintaining high quality in your work outputs. Key job responsibilities Scientific Modeling - Conceptualize and lead state-of-the-art research on new NLP, LLM and (Generative) Artificial Intelligence solutions (inc. post-training, fine-tuning, reward modeling) to optimize all aspects of the Ad Sales business - Lead the technical approach for the design and implementation of successful models and algorithms in support of expert cross-functional teams delivering on demanding projects - Run regular A/B experiments, gather data, and perform statistical analysis - Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving - Publish scientific findings in reports and papers that can be shared internally and externally Product Development Support - Partner with software engineering and product management teams to support product and service development, define success metrics and measurement approaches, and help drive adoption of innovative new features for our services. - Lead requirements gathering sessions with product teams and business stakeholders - Maintain scientific documentation and knowledge for product initiatives Collaboration & Communication - Work closely with software engineers to deliver end-to-end solutions into production - Translate complex scientific findings into actionable business recommendations for stakeholders and senior management - Provide clear, compelling reports and presentations on a regular basis with respect to your models and services - Communicate with internal teams to showcase results and identify best practices. About the team Sales AI is a central science and engineering organization within Amazon Advertising Sales that powers selling motions and account team workflows via state-of-the-art of AI/ML services. Sales AI is investing in a range of sales intelligence models, including the development of advertiser insights, recommendations and Generative AI-powered applications throughout account team workflows.
US, WA, Bellevue
Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalized, and effective experience. As an Applied Scientist II on the Alexa Sensitive Content Intelligence (ASCI) team, you'll be part of an elite group developing industry-leading technologies in attribute extraction and sensitive content detection that work seamlessly across all languages and countries. In this role, you'll join a team of exceptional scientists pushing the boundaries of Natural Language Processing. Working in our dynamic, fast-paced environment, you'll develop novel algorithms and modeling techniques that advance the state of the art in NLP. Your innovations will directly shape how millions of customers interact with Amazon Echo, Echo Dot, Echo Show, and Fire TV devices every day. What makes this role exciting is the unique blend of scientific innovation and real-world impact. You'll be at the intersection of theoretical research and practical application, working alongside talented engineers and product managers to transform breakthrough ideas into customer-facing experiences. Your work will be crucial in ensuring Alexa remains at the forefront of AI technology while maintaining the highest standards of trust and safety. We're looking for a passionate innovator who combines strong technical expertise with creative problem-solving skills. Your deep understanding of NLP models (including LSTM and transformer-based architectures) will be essential in tackling complex challenges and identifying novel solutions. You'll leverage your exceptional technical knowledge, strong Computer Science fundamentals, and experience with large-scale distributed systems to create reliable, scalable, and high-performance products that delight our customers. Key job responsibilities In this dynamic role, you'll design and implement GenAI solutions that define the future of AI interaction. You'll pioneer novel algorithms, conduct ground breaking experiments, and optimize user experiences through innovative approaches to sensitive content detection and mitigation. Working alongside exceptional engineers and scientists, you'll transform theoretical breakthroughs into practical, scalable solutions that strengthen user trust in Alexa globally. You'll also have the opportunity to mentor rising talent, contributing to Amazon's culture of scientific excellence while helping build high-performing teams that deliver swift, impactful results. A day in the life Imagine starting your day collaborating with brilliant minds on advancing state-of-the-art NLP algorithms, then moving on to analyze experiment results that could reshape how Alexa understands and responds to users. You'll partner with cross-functional teams - from engineers to product managers - to ensure data quality, refine policies, and enhance model performance. Your expertise will guide technical discussions, shape roadmaps, and influence key platform features that require cross-team leadership. About the team The Alexa Sensitive Content Intelligence (ASCI) team owns the Responsible AI and customer feedback charters in Alexa+ and Classic Alexa across all device endpoints, modalities and languages. The mission of our team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, (3) build customer trust through generating appropriate interactions on sensitive topics, and (4) analyze customer feedback to gain insight and drive continuous improvement loops. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.