Building systems that automatically adjust to workloads and data

Tim Kraska, who joined Amazon this summer to build the new Learned Systems research group, explains the power of “instance optimization”.

As an associate professor of electrical engineering and computer science at MIT, Tim Kraska researched instance-optimized database systems, or systems that can automatically adapt to new workloads with minimal human involvement.

Tim Kraska.png
Tim Kraska, an associate professor of electrical engineering and computer science at MIT and director of applied science for Amazon Web Services.

Earlier this year, Amazon hired Kraska and his team to further develop this technology. Currently, Kraska is on leave from MIT, and as director of applied science for Amazon Web Services (AWS), he is helping establish Amazon’s new Learned Systems Group (LSG), which will focus on integrating machine learning (ML) into system design. The group’s first project is to bring instance optimization to AWS’s data warehousing service, Amazon Redshift. Kraska spoke with Amazon Science about the value of instance optimization and the attraction of doing research in an industrial setting.

  1. Q. 

    What is instance optimization?

    A. 

    If you develop a system from scratch for a particular use case, you are able to get orders of magnitude better performance, as you can tailor every system component to that use case. However, in most cases you don't want to do that, because it's a huge effort. In the case of databases, the saying is that it normally takes at least seven years to get the system so that it's usable and stable.

    The idea of instance optimization is that, rather than build one system per use case, we build a system that self-adjusts — instance-optimizes itself — to a particular scenario to get as close as possible to a hand-tuned solution.

  2. Q. 

    How does it do that?

    A. 

    There are different ways to achieve the self-adjustment. With any system, you have a bunch of knobs and a bunch of design choices. If you take Redshift, you can tune the buffer size; you can create materialized views; you can create different types of sort orders. And database administrators can adjust these knobs and make design choices, based on their workloads, to get better performance.

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    The first form of self-adjustment is to make those decisions automatically. You have, let's say, a machine learning model that observes the workload and figures out how to adjust these knobs and what materialized views and sort keys to create. Redshift already does this, for example, with a feature called Automated Materialized Views, which accelerates query performance.

    The next step is that in some cases it's possible to replace components through novel techniques that allow either more customization or tuning in ways that weren’t previously possible.

    To give you an example, in the case of data layouts, current systems mainly support partitioning data by one attribute, which could be a composite key. The reason is that the developers of these systems always thought that someone has to eventually make these design choices manually. Thus, in the past, the tendency was to reduce the number of tuning parameters as much as possible.

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    This, of course, changes the moment you have automatic tuning techniques using machine learning, which can explore the space much more efficiently. And now maybe the opposite is true: providing more degrees of freedom and more knobs is a good thing, as they offer more potential for customization and, thus, better performance.

    The third self-adjustment method is where you deeply embed machine learning models into a component of the system to give you much better performance than is currently possible.

    Every database, for example, has a query optimizer that takes a SQL query and optimizes it to an execution plan, which describes how to actually run that query. This query optimizer is a complex piece of software, which requires very carefully tuned heuristics and cost models to figure out how best to do this translation. The state of the art now is that you treat this as a deep-learning problem. So we talk at that stage about learned components.

    Query patterns.png
    A comparison of two different approaches to learning to detect query patterns, using graph convolution networks (top) and tree convolution networks (bottom). From “LSched: A workload-aware learned query scheduler for analytical database systems”.

    The ultimate goal is to build a system out of learned components and to have everything tuned in a holistic way. There's a model monitoring the workload, watching the system, and making the right adjustments — potentially in ways no human is able to.

  3. Q. 

    Is it true that you developed an improved sorting algorithm? I thought that sorting was pretty much a solved problem.

    A. 

    That's right. It's still surprising. The way it works is, you learn a model over the distribution of the data — the cumulative distribution function, or CDF, which tells you where an item falls into the probability mass. Let's assume that in an e-commerce database, you have a table with orders, each order has a date, and you want to sort the table by date. Now you can build the CDF over the date attribute, and then you can ask a question like “How many orders happened before January 1st, 2021?”, and it spits out the probability.

    The nice thing about that is that, essentially, the CDF function allows you to ask, “Given an order date, where in the sorted order does it fit?” Assuming the model is perfect, it suddenly allows you to do sorting in O(n). [I.e., the sorting time is proportional to the number of items being sorted, n, not n2nlogn, or the like.]

    Learned sorting.png
    Recursively applying the cumulative distribution function (CDF) to sort items in an array in O(n) time. From “The case for a learned sorting algorithm”.

    Radix sort is also O(n), but it can be memory intensive, as the efficiency depends on the domain size — how many unique values there could possibly be. If your domain is one to a million, it might still be easily do-able in memory. If it's one to a billion, it already gets a little bit harder. If it's one to — pick your favorite power of ten — it eventually becomes impossible to do it in one pass.

    The model-based approach tries to overcome that in a clever way. You know roughly where items land, so you can place them into their approximate position and use insertion sort to correct for model errors. It’s a trick we used for indexes, but it turns out that you can use the same thing for sorting.

  4. Q. 

    For you, what was the appeal of doing research in the industrial setting?

    A. 

    One of the reasons we are so attracted to working for Amazon is access to information about real-world workloads. Instance optimization is all about self-adjusting to the workload and the data. And it's extremely hard to test it in academia.

    There are a few benchmark datasets, but internally, they often use random-number generators to create the data and to determine when and what types of queries are issued against the system.

    We fundamentally have to rethink how we build systems. ... Whenever a developer has to make a trade-off between two techniques or defines a constant, the developer should think about if this constant or trade-off shouldn’t be automatically tuned.
    Tim Kraska

    Because of this randomness, first of all, there are no interesting usage patterns — say, when are the dashboarding queries running, versus the batch jobs for loading the data. All that is gone. Even worse, the data itself doesn’t contain any interesting patterns, which either makes it too hard, because everything is random, or too easy, because everything is random.

    For example, when we tested our learned query optimizer on a very common data-warehousing benchmark, we found that we barely got any improvements, whereas for real-world workloads, we saw big improvements.

    We dug in a little bit, and it turns out that for common benchmarks, like TPC-H, every single database vendor makes sure that the query plans are close to perfect. They manually overfit the system to the benchmark. And this translates in no way to any real-world customer. No customer really runs queries exactly like the benchmark. Nobody does.

    Working with Redshift’s amazing development team and having access to real-world information provides a huge advantage here. It allows us not only to evaluate if our previous techniques actually work in practice, but it also helps us to focus on developing new techniques, which actually make a big difference to users by providing better performance or improved ease of use.

  5. Q. 

    So the collaboration with the Redshift team is going well?

    A. 

    It has been great and, in many ways, exceeded our expectations. When we joined, we certainly had some anxiety about how we would be working with the Redshift team, how much we would still be able to publish, and so on. For example, I know many researchers in industry labs who struggle to get access to data or have actual impact on the product.

    None of these turned out to be a real concern. Not only did we define our own research agenda, but we are also already deeply involved with many exciting projects and have a whole list of exciting things we want to publish about.

  6. Q. 

    Do you still collaborate with MIT?

    A. 

    Yes, and it is very much encouraged. Amazon recently created a Science Hub at MIT, and as part of the hub, AWS is also sponsoring DSAIL, a lab focused on ML-for-systems research. This allows us to work very closely with researchers at MIT.

  7. Q. 

    Some of the techniques you’ve discussed, such as sorting, have a wide range of uses. Will the Learned Systems Group work with groups other than Redshift?

    A. 

    We decided to focus on Redshift first as we had already a lot of experience with instance optimization for analytical systems, but we’ve already started to talk to other teams and eventually plan to apply the ideas more broadly.

    I believe that we fundamentally have to rethink how we build systems and system components. For example, whenever a developer has to make a trade-off between two techniques or defines a constant, the developer should think about if this constant or trade-off shouldn’t be automatically tuned. In many cases, the developer would probably approach the design of the component completely differently if she knows that the component is expected to self-adjust to the workload and data.

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    This is true not only for data management systems but across the entire software stack. For example, there has been work on improving network packet classification using learned indexes, spark scheduling algorithms using reinforcement learning, and video compression using deep-learning techniques to provide a better experience when bandwidth is limited. All these techniques will eventually impact the customer experience in the form of performance, reduced cost, or ease of use.

    For good reason, we already see a lot of adaptation of ML to improve systems at Amazon. Redshift, for example, offers multiple ML-based features — like Automated Materialized Views or automatic workload management. With the Learned Systems Group, we hope to accelerate that trend, with fully instance-optimized systems that self-adjust to workloads and data in ways no traditional system can. And that will provide better performance, cost, and ease of use for AWS customers.

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Are you interested in shaping the future of Advertising and B2B Sales? We are a growing team with an exciting AI-first charter and need your passion, innovative thinking, and creativity to help take our products to new heights. Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products are strategically important to our businesses driving long term growth. We break fresh ground in product and technical innovations every day! Within the Advertising Sales organization, we are building a central AI/ML team and are seeking top Applied Science talent to help us build new, science-backed services that drive success for our customers. Our goal is to transform the way account teams operate by creating AI agents that help optimize their end-to-end workflows, and developing actionable insights and recommendations they can share with their advertising accounts As an Applied Scientist on the team with a specific focus on creating autonomous AI agents that can operate accurately at large scale, you will bring deep expertise in Natural Language Processing (inc. tokenization, syntactic parsing, named entity recognition (NER), sentiment analysis, text classification), Large Language Models (inc. foundation model fundamentals, post-training, reward modeling, RAG, transformer architecture), Deep Learning, Reinforcement Learning and/or Recommender Systems. You have the scientific and technical skills to build and refine models that can be implemented in production and you continuously measure the performance of your system to drive continuous improvements. You will contribute to chart new courses with our ad sales support technologies, and you have the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers. You will be part of a team of fellow scientists and engineers taking on iterative approaches to tackle big, long-term problems. You are fluently able to leverage the latest Generative AI systems and services to accelerate and improve your work while maintaining high quality in your work outputs. Key job responsibilities Scientific Modeling - Conceptualize and lead state-of-the-art research on new Reinforcement Learning, Deep Learning, NLP, LLM, (Generative) Artificial Intelligence and Recommender System solutions to create AI agents and optimize all aspects of the Ad Sales business - Lead the technical approach for the design and implementation of successful models and algorithms in support of expert cross-functional teams delivering on demanding projects - Run regular A/B experiments, gather data, and perform statistical analysis - Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving - Publish scientific findings in reports and papers that can be shared internally and externally Product Development Support - Partner with software engineering and product management teams to support product and service development, define success metrics and measurement approaches, and help drive adoption of innovative new features for our services. - Lead requirements gathering sessions with product teams and business stakeholders - Maintain scientific documentation and knowledge for product initiatives Collaboration & Communication - Work closely with software engineers to deliver end-to-end solutions into production - Translate complex scientific findings into actionable business recommendations for stakeholders and senior management - Provide clear, compelling reports and presentations on a regular basis with respect to your models and services - Communicate with internal teams to showcase results and identify best practices. About the team Sales AI is a central science and engineering organization within Amazon Advertising Sales that powers selling motions and account team workflows via state-of-the-art of AI/ML services. Sales AI is investing in a range of sales intelligence models, including the development of advertiser insights, recommendations and Generative AI-powered applications throughout account team workflows.
CA, ON, Toronto
Are you interested in shaping the future of Advertising and B2B Sales? We are a growing team with an exciting AI-first charter and need your passion, innovative thinking, and creativity to help take our products to new heights. Amazon Advertising is one of Amazon's fastest growing and most profitable businesses, responsible for defining and delivering a collection of advertising products that drive discovery and sales. Our products are strategically important to our businesses driving long term growth. We break fresh ground in product and technical innovations every day! Within the Advertising Sales organization, we are building a central AI/ML team and are seeking top Applied Science talent to help us build new, science-backed services that drive success for our customers. Our goal is to transform the way account teams operate by creating AI agents that help optimize their end-to-end workflows, and developing actionable insights and recommendations they can share with their advertising accounts As an Applied Scientist on the team with a specific focus on creating autonomous AI agents that can operate accurately at large scale, you will bring deep expertise in Natural Language Processing (inc. tokenization, syntactic parsing, named entity recognition (NER), sentiment analysis, text classification), Large Language Models (inc. foundation model fundamentals, post-training, reward modeling, RAG, transformer architecture), Deep Learning and/or Reinforcement Learning . You have the scientific and technical skills to build and refine models that can be implemented in production and you continuously measure the performance of your system to drive continuous improvements. You will contribute to chart new courses with our ad sales support technologies, and you have the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers. You will be part of a team of fellow scientists and engineers taking on iterative approaches to tackle big, long-term problems. You are fluently able to leverage the latest Generative AI systems and services to accelerate and improve your work while maintaining high quality in your work outputs. Key job responsibilities Scientific Modeling - Conceptualize and lead state-of-the-art research on new NLP, LLM and (Generative) Artificial Intelligence solutions (inc. post-training, fine-tuning, reward modeling) to optimize all aspects of the Ad Sales business - Lead the technical approach for the design and implementation of successful models and algorithms in support of expert cross-functional teams delivering on demanding projects - Run regular A/B experiments, gather data, and perform statistical analysis - Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving - Publish scientific findings in reports and papers that can be shared internally and externally Product Development Support - Partner with software engineering and product management teams to support product and service development, define success metrics and measurement approaches, and help drive adoption of innovative new features for our services. - Lead requirements gathering sessions with product teams and business stakeholders - Maintain scientific documentation and knowledge for product initiatives Collaboration & Communication - Work closely with software engineers to deliver end-to-end solutions into production - Translate complex scientific findings into actionable business recommendations for stakeholders and senior management - Provide clear, compelling reports and presentations on a regular basis with respect to your models and services - Communicate with internal teams to showcase results and identify best practices. About the team Sales AI is a central science and engineering organization within Amazon Advertising Sales that powers selling motions and account team workflows via state-of-the-art of AI/ML services. Sales AI is investing in a range of sales intelligence models, including the development of advertiser insights, recommendations and Generative AI-powered applications throughout account team workflows.
US, WA, Bellevue
Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalized, and effective experience. As an Applied Scientist II on the Alexa Sensitive Content Intelligence (ASCI) team, you'll be part of an elite group developing industry-leading technologies in attribute extraction and sensitive content detection that work seamlessly across all languages and countries. In this role, you'll join a team of exceptional scientists pushing the boundaries of Natural Language Processing. Working in our dynamic, fast-paced environment, you'll develop novel algorithms and modeling techniques that advance the state of the art in NLP. Your innovations will directly shape how millions of customers interact with Amazon Echo, Echo Dot, Echo Show, and Fire TV devices every day. What makes this role exciting is the unique blend of scientific innovation and real-world impact. You'll be at the intersection of theoretical research and practical application, working alongside talented engineers and product managers to transform breakthrough ideas into customer-facing experiences. Your work will be crucial in ensuring Alexa remains at the forefront of AI technology while maintaining the highest standards of trust and safety. We're looking for a passionate innovator who combines strong technical expertise with creative problem-solving skills. Your deep understanding of NLP models (including LSTM and transformer-based architectures) will be essential in tackling complex challenges and identifying novel solutions. You'll leverage your exceptional technical knowledge, strong Computer Science fundamentals, and experience with large-scale distributed systems to create reliable, scalable, and high-performance products that delight our customers. Key job responsibilities In this dynamic role, you'll design and implement GenAI solutions that define the future of AI interaction. You'll pioneer novel algorithms, conduct ground breaking experiments, and optimize user experiences through innovative approaches to sensitive content detection and mitigation. Working alongside exceptional engineers and scientists, you'll transform theoretical breakthroughs into practical, scalable solutions that strengthen user trust in Alexa globally. You'll also have the opportunity to mentor rising talent, contributing to Amazon's culture of scientific excellence while helping build high-performing teams that deliver swift, impactful results. A day in the life Imagine starting your day collaborating with brilliant minds on advancing state-of-the-art NLP algorithms, then moving on to analyze experiment results that could reshape how Alexa understands and responds to users. You'll partner with cross-functional teams - from engineers to product managers - to ensure data quality, refine policies, and enhance model performance. Your expertise will guide technical discussions, shape roadmaps, and influence key platform features that require cross-team leadership. About the team The Alexa Sensitive Content Intelligence (ASCI) team owns the Responsible AI and customer feedback charters in Alexa+ and Classic Alexa across all device endpoints, modalities and languages. The mission of our team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, (3) build customer trust through generating appropriate interactions on sensitive topics, and (4) analyze customer feedback to gain insight and drive continuous improvement loops. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.