Economics Nobelist on causal inference

In a keynote address at the latest Amazon Machine Learning Conference, Amazon academic research consultant, Stanford professor, and recent Nobel laureate Guido Imbens offered insights on the estimation of causal effects in “panel data” settings.

Since 2013, Amazon has held an annual internal conference, the Amazon Machine Learning Conference (AMLC), where machine learning practitioners from around the company come together to share their work, teach and learn new techniques, and discuss best practices.

At the third AMLC, in 2015, Guido Imbens, a professor of economics at the Stanford University Graduate School of Business, gave a popular tutorial on causality and machine learning. Nine years and one Nobel Prize for economics later, Imbens — now in his tenth year as an Amazon academic research consultant — was one of the keynote speakers at the 2024 AMLC, held in October.

Guido cropped.png
Guido Imbens, Nobel laureate, professor of economics at the Stanford University Graduate School of Business, and an Amazon academic research consultant for the past 10 years.

In his talk, Imbens discussed causal inference, a mainstay of his research for more than 30 years and the topic that the Nobel committee highlighted in its prize citation. In particular, he considered so-called panel data, in which multiple units — say, products, customers, or geographic regions — and outcomes — say, sales or clicks — are observed at discrete points in time.

Over particular time spans, some units receive a treatment — say, a special product promotion or new environmental regulation — whose effects are reflected in the outcome measurements. Causal inference is the process of determining how much of the change in outcomes over time can be attributed to the treatment. This means adjusting for spurious correlations that result from general trends in the data, which can be inferred from trends among the untreated (control) units.

Imbens began by discussing the value of his work at Amazon. “I started working with people here at Amazon in 2014, and it's been a real pleasure and a real source of inspiration for my research, interacting with the people here and seeing what kind of problems they're working on, what kind of questions they have,” he said. “I've always found it very useful in my econometric, in my statistics, in my methodological research to talk to people who are using these methods in practice, who are actually working with these things on the ground. So it's been a real privilege for the last 10 years doing that with the people here at Amazon.”

Panel data

Then, with no further ado, he launched into the substance of his talk. Panel data, he explained, is generally represented by a pair of matrices, whose rows represents units and whose columns represent points in time. In one matrix, the entries represent measurements made on particular units at particular times; the other matrix takes only binary values, which represent whether a given unit was subject to treatment during the corresponding time span.

Related content
Amazon Scholar David Card and Amazon academic research consultant Guido Imbens talk about the past and future of empirical economics.

Ideally, for a given unit and a given time span, we would run an experiment in which the unit went untreated; then we would back time up and run the experiment again, with the treatment. But of course, time can’t be backed up. So instead, for each treated cell in the matrix, we estimate what the relevant measurement would have been if the treatment hadn’t been applied, and we base that estimate on the outcomes for other units and time periods.

For ease of explanation, Imbens said, he considered the case in which only one unit was treated, for only one time interval: “Once I have methods that work effectively for that case, the particular methods I'm going to suggest extend very naturally to the more-general assignment mechanism,” he said. “This is a very common setup.”

Control estimates

Imbens described five standard methods for estimating what would have been the outcome if a treated unit had been untreated during the same time period. The first method, which is very common in empirical work in economics, is known as known as difference of differences. It involves a regression analysis of all the untreated data up to the treatment period; the regression function can then be used to estimate the outcome for the treated unit if it hadn’t been treated.

The second method is called synthetic control, in which a control version of the treated unit is synthesized as a weighted average of the other control units.

“One of the canonical examples is one where he [Alberto Abadie, an Amazon Scholar, pioneer of synthetic control, and long-time collaborator of Imbens] is interested in estimating the effect of an anti-smoking regulation in California that went into effect in 1989,” Imbens explained. “So he tries to find the convex combination of the other states such that smoking rates for that convex combination match the actual smoking rates in California prior to 1989 — say, 40% Arizona, 30% Utah, 10% Washington and 20% New York. Once he has those weights, he then estimates the counterfactual smoking rate in California.”

Guido Imbens AMLC keynote figure
A synthetic control estimates a counterfactual control for a treated unit by synthesizing outcomes for untreated units. For instance, smoking rates in California might by synthesized as a convex combination of smoking rates in other states.

The third method, which Imbens and a colleague had proposed in 2016, adds an intercept to the synthetic-control equation; that is, it specifies an output value for the function when all the unit measurements are zero.

The final two methods were variations on difference of differences that added another term to the function to be optimized: a low-rank matrix, which approximates the results of the outcomes matrix at a lower resolution. The first of these variations — the matrix completion method — simply adds the matrix, with a weighting factor, to the standard difference-of-differences function.

Related content
Amazon Scholar David Card wins half the award, while academic research consultant Guido Imbens shares in the other half.

The second variation — synthetic difference of differences — weights the distances between the unit-time measurements and the regression curve according to the control units’ similarities to the unit that received the intervention.

“In the context of the smoking example,” Imbens said, “you assign more weight to units that are similar to California, that match California better. So rather than pretending that Delaware or Alaska is very similar to California — other than in their level — you only put weight on states that are very similar to California.”

Drawbacks

Having presented these five methods, Imbens went on to explain what he found wrong with them. The first problem, he said, is that they treat the outcome and treatment matrices as both row (units) and column (points in time) exchangeable. That is, the methods produce the same results whatever the ordering of rows and columns in the matrices.

“The unit exchangeability here seems very reasonable,” Imbens said. “We may have some other covariates, but in principle, there's nothing that distinguishes these units or suggests treating them in a way that's different from exchangeable.

Related content
Pat Bajari, VP and chief economist for Amazon's Core AI group, on his team's new research and what it says about economists' role at Amazon.

“But for the time dimension, it's different. You would think that if we're trying to predict outcomes in 2020, having outcomes measured in 2019 is going to be much more useful than having outcomes measured in 1983. We think that there's going to be correlation over time that makes predictions based on values from 2019 much more likely to be accurate than predictions based on values from 1983.”

The second problem, Imbens said, is that while the methods work well in the special case he considered, where only a single unit-time pair is treated — and indeed, they work well under any conditions in which the treatment assignments have a clearly discernible structure — they struggle in cases where the treatment assignments are more random. That’s because, with random assignment, units drop in and out of the control group from one time period to the next, making accurate regression analysis difficult.

A new estimator

So Imbens proposed a new estimator, one based on the matrix completion method, but with additional terms that apply two sets of weights to each control unit’s contribution to the regression analysis. The first weight reduces the contribution of a unit measurement according to its distance in time from the measurement of the treated unit — that is, it privileges more recent measurements.

Related content
The requirement that at any given time, all customers see the same prices for the same products necessitates innovation in the design of A/B experiments.

The second weight reduces the contributions of control unit measurements according to their absolute distance from the measurement of the treated unit. There, the idea is to limit the influence of outliers in sparse datasets — that is, datasets that control units are constantly dropping in and out of.

Imbens then compared the performance of his new estimator to those of the other five, on nine existing datasets that had been chosen to test the accuracy of prior estimators. On eight of the nine datasets, Imbens’s estimator outperformed all five of its predecessors, sometimes by a large margin; on the ninth dataset, it finished a close second to the difference-of-differences approach — which, however, was the last-place finisher on several other datasets.

Imbens estimator.png
Root mean squared error of six estimators on nine datasets, normalized to the best-performing dataset. Imbens’s new estimator, the doubly weighted causal panel (DWCP) estimator, outperforms its predecessors, often by a large margin.

“I don't want to push this as a particular estimator that you should use in all settings,” Imbens explained. “I want to mainly show that even simple changes to existing classes of estimators can actually do substantially better than the previous estimators by incorporating the time dimension in a more uh more satisfactory way.”

For purposes of causal inference, however, the accuracy of an estimator is not the only consideration. The reliability of the estimator — its power, in the statistical sense — also depends on its variance, the degree to which its margin of error deviates from the mean in particular instances. The lower the variance, the more likely the estimator is to provide accurate estimates.

Variance of variance

For the rest of his talk, Imbens discussed methods of estimating the variance of counterfactual estimators. Here things get a little confusing, because the variance estimators themselves display variance. Imbens advocated the use of conditional variance estimators, which hold some variables fixed — in the case of panel data, unit, time, or both — and estimate the variance of the free variables. Counterintuitively, higher-variance variance estimators, Imbens said, offer more power.

Related content
Causal machine learning provides a powerful tool for estimating the effectiveness of Fulfillment by Amazon’s recommendations to selling partners.

“In general, you should prefer the conditional variance because it adapts more to the particular dataset you're analyzing,” Imbens explained. “It's going to give you more power to find the treatment effects. Whereas the marginal variance” — an alternative and widely used method for estimating variance — “has the lowest variance itself, and it's going to have the lowest power in general for detecting treatment effects.”

Imbens then presented some experimental results using synthetic panel data that indicated that, indeed, in cases where data is heteroskedastic — meaning that the variance of one variable increases with increasing values of the other — variance estimators that themselves use conditional variance have greater statistical power than other estimators.

“There's clearly more to be done, both in terms of estimation, despite all the work that's been done in the last couple of years in this area, and in terms of variance estimation,” Imbens concluded. “And where I think the future lies for these models is a combination of the outcome modeling by having something flexible in terms of both factor models as well as weights that ensure that you're doing the estimation only locally. And we need to do more on variance estimation, keeping in mind both power and validity, with some key role for modeling some of the heteroskedasticity.”

Research areas

Related content

US, MA, N.reading
Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. As an Applied Scientist in Sensing, you will develop innovative and complex sensing systems for our emerging robotic solutions and improve existing on-robot sensing to optimize performance and enhance customer experience. The ideal candidate has demonstrated experience designing and troubleshooting custom sensor systems from the ground up. They enjoy analytical problem solving and possess practical knowledge of robotic design, fabrication, assembly, and rapid prototyping. They thrive in an interdisciplinary environment and have led the development of complex sensing systems. Key job responsibilities - Design and adapt holistic on-robot sensing solutions for ambiguous problems with fluid requirements - Mentor and develop junior scientists and engineers - Work with an interdisciplinary team to execute product designs from concept to production including specification, design, prototyping, validation and testing - Have responsibility for the designs and performance of a sensing system design - Work with the Operations, Manufacturing, Supply Chain and Quality organizations as well as vendors to ensure a fast development and delivery of the sensing concepts to the team - Develop overall safety concept of the sensing platform - Exhibit role model behaviors of applied science best practices, thorough and predictive analysis and cradle to grave ownership
US, CA, San Francisco
Amazon has launched a new research lab in San Francisco to develop foundational capabilities for useful AI agents. We’re enabling practical AI to make our customers more productive, empowered, and fulfilled. In particular, our work combines large language models (LLMs) with reinforcement learning (RL) to solve reasoning, planning, and world modeling in both virtual and physical environments. Our research builds on that of Amazon’s broader AGI organization, which recently introduced Amazon Nova, a new generation of state-of-the-art foundation models (FMs). Our lab is a small, talent-dense team with the resources and scale of Amazon. Each team in the lab has the autonomy to move fast and the long-term commitment to pursue high-risk, high-payoff research. We’re entering an exciting new era where agents can redefine what AI makes possible. We’d love for you to join our lab and build it from the ground up! Key job responsibilities You will be responsible for maintaining our task management system which supports many internal and external stakeholders and ensures we are able to continue adding orders of magnitude more data and reliability.
IN, KA, Bengaluru
You will be working with a unique and gifted team developing exciting products for consumers. The team is a multidisciplinary group of engineers and scientists engaged in a fast paced mission to deliver new products. The team faces a challenging task of balancing cost, schedule, and performance requirements. You should be comfortable collaborating in a fast-paced and often uncertain environment, and contributing to innovative solutions, while demonstrating leadership, technical competence, and meticulousness. Your deliverables will include development of thermal solutions, concept design, feature development, product architecture and system validation through to manufacturing release. You will support creative developments through application of analysis and testing of complex electronic assemblies using advanced simulation and experimentation tools and techniques. Key job responsibilities In this role, you will: - Own thermal design for consumer electronics products at the system level, proposing thermal architecture and aligning with functional leads - Perform CFD simulations using tools such as Star-CCM+ or FloEFD to assess thermal feasibility, identify risks, and propose mitigation options - Generate data processing, statistical analysis, and test automation scripts to improve data consistency, insight quality, and team efficiency - Plan and execute thermal validation activities for devices and SoC packages, including test setup definition, data review, and issue tracking - Work closely with cross-functional and cross-geo teams to support product decisions, generate thermal specifications, and align on thermal requirements - Prepare clear summaries and reports on thermal results, risks, and observations for review by cross-functional leads About the team Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced innovative devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?
US, MA, North Reading
At Amazon Robotics, we design advanced robotic systems capable of intelligent perception, learning, and action alongside humans, all on a large scale. Our goal is to develop robots that increase productivity and efficiency at the Amazon fulfillment centers while ensuring the safety of workers. We are seeking an Applied Scientist to develop innovative, scalable solutions in feedback control and state estimation for robotic systems, with a focus on contact-rich manipulation tasks. In this role, you will formulate physics-based models of robotic systems, perform analytical and numerical studies, and design control and estimation algorithms that integrate fundamental principles with data-driven techniques. You will collaborate with a world-class team of experts in perception, machine learning, motion planning, and feedback controls to innovate and develop solutions for complex real-world problems. As part of your work, you will investigate applicable academic and industry research to develop, implement, and test solutions that support product features. You will also design and validate production designs. To succeed in this role, you should demonstrate a strong working knowledge of physical systems, a desire to learn from new challenges, and the problem-solving and communication skills to work within a highly interactive and experienced team. Candidates must show a hands-on passion for their work and the ability to communicate their ideas and concepts both verbally and visually. Key job responsibilities - Research, design, implement, and evaluate feedback control, estimation, and motion-planning algorithms, ensuring effective integration with perception, manipulation, and system-level components. - Develop experiments, simulations, and hardware prototypes to validate control algorithms, and optimization techniques in contact-rich manipulation and other challenging scenarios. - Collaborate with software engineering teams to enable scalable, real-time, and maintainable implementations of algorithms in production systems. - Partner with cross-functional teams across hardware, systems engineering, science, and operations to transition algorithms from early prototyping to robust, production-ready solutions. - Engage with stakeholders at all levels to iterate on system design, define requirements, and drive integration of control and estimation capabilities into Amazon Robotics platforms. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
IN, HR, Gurugram
Lead ML teams building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. As an Applied Science Manager, you will set scientific direction, mentor applied scientists, and partner with engineering and product leaders to deliver production-grade ML solutions at massive scale. Key job responsibilities 1. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 2. Define and own the scientific vision and roadmap for ML solutions powering large-scale transportation planning and execution. 3. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life Your day includes reviewing model performance and business metrics, guiding technical design and experimentation, mentoring scientists, and driving roadmap execution. You’ll balance near-term delivery with long-term innovation while ensuring solutions are robust, interpretable, and scalable. Ultimately, your work helps improve delivery reliability, reduce costs, and enhance the customer experience at massive scale.
IL, Haifa
Come join the AWS Agentic AI science team in building the next generation models for intelligent automation. AWS, the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems that will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops. We are looking for world class researchers with experience in one or more of the following areas - autonomous agents, API orchestration, Planning, large multimodal models (especially vision-language models), reinforcement learning (RL) and sequential decision making.
AT, Graz
Are you a MS or PhD student interested in a 2026 internship in the field of machine learning, deep learning, generative AI, large language models and speech technology, robotics, computer vision, optimization, operations research, quantum computing, automated reasoning, or formal methods? If so, we want to hear from you! We are looking for students interested in using a variety of domain expertise to invent, design and implement state-of-the-art solutions for never-before-solved problems. You can find more information about the Amazon Science community as well as our interview process via the links below; https://www.amazon.science/ https://amazon.jobs/content/en/career-programs/university/science https://amazon.jobs/content/en/how-we-hire/university-roles/applied-science Key job responsibilities As an Applied Science Intern, you will own the design and development of end-to-end systems. You’ll have the opportunity to write technical white papers, create roadmaps and drive production level projects that will support Amazon Science. You will work closely with Amazon scientists and other science interns to develop solutions and deploy them into production. You will have the opportunity to design new algorithms, models, or other technical solutions whilst experiencing Amazon’s customer focused culture. The ideal intern must have the ability to work with diverse groups of people and cross-functional teams to solve complex business problems. A day in the life At Amazon, you will grow into the high impact person you know you’re ready to be. Every day will be filled with developing new skills and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow. Some more benefits of an Amazon Science internship include; • All of our internships offer a competitive stipend/salary • Interns are paired with an experienced manager and mentor(s) • Interns receive invitations to different events such as intern program initiatives or site events • Interns can build their professional and personal network with other Amazon Scientists • Interns can potentially publish work at top tier conferences each year About the team Applicants will be reviewed on a rolling basis and are assigned to teams aligned with their research interests and experience prior to interviews. Start dates are available throughout the year and durations can vary in length from 3-6 months for full time internships. This role may available across multiple locations in the EMEA region (Austria, Estonia, France, Germany, Ireland, Israel, Italy, Jordan, Luxembourg, Netherlands, Poland, Romania, Spain, South Africa, UAE, and UK). Please note these are not remote internships.
US, MA, N.reading
Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic dexterous manipulation, locomotion, and human-robot interaction. This role presents an opportunity to shape the future of robotics through innovative applications of deep learning and large language models. At Amazon Industrial Robotics we leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at an unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. We are pioneering the development of dexterous manipulation system that: - Enables unprecedented generalization across diverse tasks - Enables contact-rich manipulation in different environments - Seamlessly integrates low-level skills and high-level behaviors - Leverage mechanical intelligence, multi-modal sensor feedback and advanced control techniques. The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. Key job responsibilities - Design and implement methods for dexterous manipulation - Design and implement methods for use of dexterous end effectors with force and tactile sensing - Develop a hierarchical system that combines low-level control with high-level planning - Utilize state-of-the-art manipulation models and optimal control techniques
CA, ON, Toronto
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through cutting-edge generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities • Collaborate with business, engineering and science leaders to establish science optimization and monetization roadmap for Amazon Retail Ad Service • Drive alignment across organizations for science, engineering and product strategy to achieve business goals • Lead/guide scientists and engineers across teams to develop, test, launch and improve of science models designed to optimize the shopper experience and deliver long term value for Amazon advertisers and third party retailers • Develop state of the art experimental approaches and ML models to keep up with our growing needs and diverse set of customers. • Participate in the Science hiring process as well as mentor other scientists - improving their skills, their knowledge of your solutions, and their ability to get things done. About the team Amazon Retail Ad Service within Sponsored Products and Brands is an ad-tech solution that enables retailers to monetize their online web and app traffic by displaying contextually relevant sponsored products ads. Our mission is to provide retailers with ad-solution for every type of supply to meet their advertising goals. At the same time, enable advertisers to manage their demand across multiple supplies (Amazon, offsite, third-party retailers) leveraging tools they are already familiar with. Our problem space is challenging and exciting in terms of different traffic patterns, varying product catalogs based on retailer industry and their shopper behaviors.
US, WA, Bellevue
Alexa+ is Amazon’s next-generation, AI-powered virtual assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalized, and effective experience. As an Applied Scientist II on the Alexa Sensitive Content Intelligence (ASCI) team, you'll be part of an elite group developing industry-leading technologies in attribute extraction and sensitive content detection that work seamlessly across all languages and countries. In this role, you'll join a team of exceptional scientists pushing the boundaries of Natural Language Processing. Working in our dynamic, fast-paced environment, you'll develop novel algorithms and modeling techniques that advance the state of the art in NLP. Your innovations will directly shape how millions of customers interact with Amazon Echo, Echo Dot, Echo Show, and Fire TV devices every day. What makes this role exciting is the unique blend of scientific innovation and real-world impact. You'll be at the intersection of theoretical research and practical application, working alongside talented engineers and product managers to transform breakthrough ideas into customer-facing experiences. Your work will be crucial in ensuring Alexa remains at the forefront of AI technology while maintaining the highest standards of trust and safety. We're looking for a passionate innovator who combines strong technical expertise with creative problem-solving skills. Your deep understanding of NLP models (including LSTM and transformer-based architectures) will be essential in tackling complex challenges and identifying novel solutions. You'll leverage your exceptional technical knowledge, strong Computer Science fundamentals, and experience with large-scale distributed systems to create reliable, scalable, and high-performance products that delight our customers. Key job responsibilities In this dynamic role, you'll design and implement GenAI solutions that define the future of AI interaction. You'll pioneer novel algorithms, conduct ground breaking experiments, and optimize user experiences through innovative approaches to sensitive content detection and mitigation. Working alongside exceptional engineers and scientists, you'll transform theoretical breakthroughs into practical, scalable solutions that strengthen user trust in Alexa globally. You'll also have the opportunity to mentor rising talent, contributing to Amazon's culture of scientific excellence while helping build high-performing teams that deliver swift, impactful results. A day in the life Imagine starting your day collaborating with brilliant minds on advancing state-of-the-art NLP algorithms, then moving on to analyze experiment results that could reshape how Alexa understands and responds to users. You'll partner with cross-functional teams - from engineers to product managers - to ensure data quality, refine policies, and enhance model performance. Your expertise will guide technical discussions, shape roadmaps, and influence key platform features that require cross-team leadership. About the team The Alexa Sensitive Content Intelligence (ASCI) team owns the Responsible AI and customer feedback charters in Alexa+ and Classic Alexa across all device endpoints, modalities and languages. The mission of our team is to (1) minimize negative surprises to customers caused by sensitive content, (2) detect and prevent potential brand-damaging interactions, (3) build customer trust through generating appropriate interactions on sensitive topics, and (4) analyze customer feedback to gain insight and drive continuous improvement loops. The term “sensitive content” includes within its scope a wide range of categories of content such as offensive content (e.g., hate speech, racist speech), profanity, content that is suitable only for certain age groups, politically polarizing content, and religiously polarizing content. The term “content” refers to any material that is exposed to customers by Alexa (including both 1P and 3P experiences) and includes text, speech, audio, and video.