Economics Nobelist on causal inference

In a keynote address at the latest Amazon Machine Learning Conference, Amazon academic research consultant, Stanford professor, and recent Nobel laureate Guido Imbens offered insights on the estimation of causal effects in “panel data” settings.

Since 2013, Amazon has held an annual internal conference, the Amazon Machine Learning Conference (AMLC), where machine learning practitioners from around the company come together to share their work, teach and learn new techniques, and discuss best practices.

At the third AMLC, in 2015, Guido Imbens, a professor of economics at the Stanford University Graduate School of Business, gave a popular tutorial on causality and machine learning. Nine years and one Nobel Prize for economics later, Imbens — now in his tenth year as an Amazon academic research consultant — was one of the keynote speakers at the 2024 AMLC, held in October.

Guido cropped.png
Guido Imbens, Nobel laureate, professor of economics at the Stanford University Graduate School of Business, and an Amazon academic research consultant for the past 10 years.

In his talk, Imbens discussed causal inference, a mainstay of his research for more than 30 years and the topic that the Nobel committee highlighted in its prize citation. In particular, he considered so-called panel data, in which multiple units — say, products, customers, or geographic regions — and outcomes — say, sales or clicks — are observed at discrete points in time.

Over particular time spans, some units receive a treatment — say, a special product promotion or new environmental regulation — whose effects are reflected in the outcome measurements. Causal inference is the process of determining how much of the change in outcomes over time can be attributed to the treatment. This means adjusting for spurious correlations that result from general trends in the data, which can be inferred from trends among the untreated (control) units.

Imbens began by discussing the value of his work at Amazon. “I started working with people here at Amazon in 2014, and it's been a real pleasure and a real source of inspiration for my research, interacting with the people here and seeing what kind of problems they're working on, what kind of questions they have,” he said. “I've always found it very useful in my econometric, in my statistics, in my methodological research to talk to people who are using these methods in practice, who are actually working with these things on the ground. So it's been a real privilege for the last 10 years doing that with the people here at Amazon.”

Panel data

Then, with no further ado, he launched into the substance of his talk. Panel data, he explained, is generally represented by a pair of matrices, whose rows represents units and whose columns represent points in time. In one matrix, the entries represent measurements made on particular units at particular times; the other matrix takes only binary values, which represent whether a given unit was subject to treatment during the corresponding time span.

Related content
Amazon Scholar David Card and Amazon academic research consultant Guido Imbens talk about the past and future of empirical economics.

Ideally, for a given unit and a given time span, we would run an experiment in which the unit went untreated; then we would back time up and run the experiment again, with the treatment. But of course, time can’t be backed up. So instead, for each treated cell in the matrix, we estimate what the relevant measurement would have been if the treatment hadn’t been applied, and we base that estimate on the outcomes for other units and time periods.

For ease of explanation, Imbens said, he considered the case in which only one unit was treated, for only one time interval: “Once I have methods that work effectively for that case, the particular methods I'm going to suggest extend very naturally to the more-general assignment mechanism,” he said. “This is a very common setup.”

Control estimates

Imbens described five standard methods for estimating what would have been the outcome if a treated unit had been untreated during the same time period. The first method, which is very common in empirical work in economics, is known as known as difference of differences. It involves a regression analysis of all the untreated data up to the treatment period; the regression function can then be used to estimate the outcome for the treated unit if it hadn’t been treated.

The second method is called synthetic control, in which a control version of the treated unit is synthesized as a weighted average of the other control units.

“One of the canonical examples is one where he [Alberto Abadie, an Amazon Scholar, pioneer of synthetic control, and long-time collaborator of Imbens] is interested in estimating the effect of an anti-smoking regulation in California that went into effect in 1989,” Imbens explained. “So he tries to find the convex combination of the other states such that smoking rates for that convex combination match the actual smoking rates in California prior to 1989 — say, 40% Arizona, 30% Utah, 10% Washington and 20% New York. Once he has those weights, he then estimates the counterfactual smoking rate in California.”

Guido Imbens AMLC keynote figure
A synthetic control estimates a counterfactual control for a treated unit by synthesizing outcomes for untreated units. For instance, smoking rates in California might by synthesized as a convex combination of smoking rates in other states.

The third method, which Imbens and a colleague had proposed in 2016, adds an intercept to the synthetic-control equation; that is, it specifies an output value for the function when all the unit measurements are zero.

The final two methods were variations on difference of differences that added another term to the function to be optimized: a low-rank matrix, which approximates the results of the outcomes matrix at a lower resolution. The first of these variations — the matrix completion method — simply adds the matrix, with a weighting factor, to the standard difference-of-differences function.

Related content
Amazon Scholar David Card wins half the award, while academic research consultant Guido Imbens shares in the other half.

The second variation — synthetic difference of differences — weights the distances between the unit-time measurements and the regression curve according to the control units’ similarities to the unit that received the intervention.

“In the context of the smoking example,” Imbens said, “you assign more weight to units that are similar to California, that match California better. So rather than pretending that Delaware or Alaska is very similar to California — other than in their level — you only put weight on states that are very similar to California.”

Drawbacks

Having presented these five methods, Imbens went on to explain what he found wrong with them. The first problem, he said, is that they treat the outcome and treatment matrices as both row (units) and column (points in time) exchangeable. That is, the methods produce the same results whatever the ordering of rows and columns in the matrices.

“The unit exchangeability here seems very reasonable,” Imbens said. “We may have some other covariates, but in principle, there's nothing that distinguishes these units or suggests treating them in a way that's different from exchangeable.

Related content
Pat Bajari, VP and chief economist for Amazon's Core AI group, on his team's new research and what it says about economists' role at Amazon.

“But for the time dimension, it's different. You would think that if we're trying to predict outcomes in 2020, having outcomes measured in 2019 is going to be much more useful than having outcomes measured in 1983. We think that there's going to be correlation over time that makes predictions based on values from 2019 much more likely to be accurate than predictions based on values from 1983.”

The second problem, Imbens said, is that while the methods work well in the special case he considered, where only a single unit-time pair is treated — and indeed, they work well under any conditions in which the treatment assignments have a clearly discernible structure — they struggle in cases where the treatment assignments are more random. That’s because, with random assignment, units drop in and out of the control group from one time period to the next, making accurate regression analysis difficult.

A new estimator

So Imbens proposed a new estimator, one based on the matrix completion method, but with additional terms that apply two sets of weights to each control unit’s contribution to the regression analysis. The first weight reduces the contribution of a unit measurement according to its distance in time from the measurement of the treated unit — that is, it privileges more recent measurements.

Related content
The requirement that at any given time, all customers see the same prices for the same products necessitates innovation in the design of A/B experiments.

The second weight reduces the contributions of control unit measurements according to their absolute distance from the measurement of the treated unit. There, the idea is to limit the influence of outliers in sparse datasets — that is, datasets that control units are constantly dropping in and out of.

Imbens then compared the performance of his new estimator to those of the other five, on nine existing datasets that had been chosen to test the accuracy of prior estimators. On eight of the nine datasets, Imbens’s estimator outperformed all five of its predecessors, sometimes by a large margin; on the ninth dataset, it finished a close second to the difference-of-differences approach — which, however, was the last-place finisher on several other datasets.

Imbens estimator.png
Root mean squared error of six estimators on nine datasets, normalized to the best-performing dataset. Imbens’s new estimator, the doubly weighted causal panel (DWCP) estimator, outperforms its predecessors, often by a large margin.

“I don't want to push this as a particular estimator that you should use in all settings,” Imbens explained. “I want to mainly show that even simple changes to existing classes of estimators can actually do substantially better than the previous estimators by incorporating the time dimension in a more uh more satisfactory way.”

For purposes of causal inference, however, the accuracy of an estimator is not the only consideration. The reliability of the estimator — its power, in the statistical sense — also depends on its variance, the degree to which its margin of error deviates from the mean in particular instances. The lower the variance, the more likely the estimator is to provide accurate estimates.

Variance of variance

For the rest of his talk, Imbens discussed methods of estimating the variance of counterfactual estimators. Here things get a little confusing, because the variance estimators themselves display variance. Imbens advocated the use of conditional variance estimators, which hold some variables fixed — in the case of panel data, unit, time, or both — and estimate the variance of the free variables. Counterintuitively, higher-variance variance estimators, Imbens said, offer more power.

Related content
Causal machine learning provides a powerful tool for estimating the effectiveness of Fulfillment by Amazon’s recommendations to selling partners.

“In general, you should prefer the conditional variance because it adapts more to the particular dataset you're analyzing,” Imbens explained. “It's going to give you more power to find the treatment effects. Whereas the marginal variance” — an alternative and widely used method for estimating variance — “has the lowest variance itself, and it's going to have the lowest power in general for detecting treatment effects.”

Imbens then presented some experimental results using synthetic panel data that indicated that, indeed, in cases where data is heteroskedastic — meaning that the variance of one variable increases with increasing values of the other — variance estimators that themselves use conditional variance have greater statistical power than other estimators.

“There's clearly more to be done, both in terms of estimation, despite all the work that's been done in the last couple of years in this area, and in terms of variance estimation,” Imbens concluded. “And where I think the future lies for these models is a combination of the outcome modeling by having something flexible in terms of both factor models as well as weights that ensure that you're doing the estimation only locally. And we need to do more on variance estimation, keeping in mind both power and validity, with some key role for modeling some of the heteroskedasticity.”

Research areas

Related content

US, CA, Sunnyvale
Amazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building robotic systems that combine frontier AI, sophisticated control, and advanced mechanical design to create adaptable automation capable of working safely alongside humans in dynamic environments. This is an opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. We are seeking an Applied Scientist to develop tactile- and force-driven manipulation policies for highly dexterous, multi-fingered robotic hands and grippers. In this role you will research and build policy learning algorithms that enable robotic hands to perform grasping and in-hand manipulation in unstructured, real-world environments, using touch and force feedback as first-class signals rather than afterthoughts. Much of this work is grounded in reinforcement learning. To be successful you need to be highly motivated, dive deep, and deliver to the highest standards. You will demonstrate strong working knowledge of modern policy learning methods, with expertise in taking algorithms from simulation onto real hardware. That means being comfortable working against real physical constraints and treating sim-to-real as a core research problem rather than optimizing for benchmark numbers alone. You will work across tactile signal processing, contact-rich manipulation, sim-to-real transfer, and multi-modal sensor fusion to build robust solutions for autonomous grasping, dexterous re-orientation, and fine motor control. You will bring the desire to learn from new challenges, and the problem-solving and communication skills to work within a highly interactive and experienced team. Key job responsibilities - Design and train manipulation policies that leverage tactile and force feedback for dexterous grasping, in-hand manipulation, and contact-rich tasks, using reinforcement learning, imitation learning, or hybrid approaches. - Drive sim-to-real transfer, closing the gap between simulated and physical performance on real robotic hands. - Shape objectives and control strategies with the hardware in mind, accounting for how motors and actuators actually behave: transmission ratios, torque versus power, backdrivability, and thermal limits. - Build simulation-based and on-robot evaluation frameworks, with benchmarks and metrics that make tactile perception and policy performance systematically comparable across iterations. - Own scientific and technical projects within the tactile sensing and manipulation workstreams, driving from research concept through deployment on physical robotic systems — and, at the senior level, set direction across a workstream. - Collaborate with hardware, mechanical design, firmware, and controls teams — and with partner applied science organizations — to translate research advances into deployable robotic capabilities, and to inform sensor and actuator design decisions with policy-level requirements. - Publish at top-tier venues and build collaborations with the external research community. - Contribute to a strong scientific bar on the team through code and design review, and mentor engineers and interns working on real-world manipulation and sensing problems. A day in the life Your morning might start with a standup alongside hardware and controls engineers reviewing overnight sim-to-real training runs on a multi-finger gripper, debugging why a grasp policy that worked in simulation is slipping on a real sensor array. Mid-morning you join the weekly tactile sensing workstream to align on sensor integration milestones and share early results from a contact-state estimator you have been prototyping. After lunch you spend a focused block iterating on a reinforcement learning reward formulation, testing variations in simulation before queuing runs on the cluster. Later you pair with a mechanical engineer to review sensor placement trade-offs on an upcoming gripper revision, then wrap the day by drafting a short experiment write-up and sketching next steps for a conference submission. No two days look exactly the same: one week you may be collecting teleoperated demonstrations on the physical robot to seed an imitation learning pipeline; the next you could be deep in a codebase refactor to support a new tactile modality. Throughout, you balance hands-on research — writing algorithms, running experiments, analyzing data — with cross-team collaboration and mentoring. The common thread is moving from research insight to working capability on real hardware, with a tight feedback loop between simulation and the physical world. About the team Our is developing next-generation manipulation capabilities for highly dexterous multi-fingered grippers and hands. Our work spans tactile sensor development, manipulation policy learning, and the tight integration of sensing hardware with intelligent control software. We are building systems that can feel, adapt, and manipulate with human-level dexterity. You will join a team working at the frontier of tactile sensing and contact-rich manipulation, helping define how robots perceive and interact with objects through touch. Because we build the hands as well as the policies that drive them, you will have a direct line to the sensor, actuator, and mechanism designs your algorithms depend on — and real influence over how they evolve. This is an opportunity to solve hard problems across perception, learning, and physical interaction alongside a team of scientists and engineers building toward real-world deployment.
US, TX, Austin
The OTS ANCHOR (Analytics, Insights, and Centralized Hub for OTS Reporting) team is part of the WW IT Operations & RME organization, responsible for delivering data solutions that drive operational excellence across Amazon's global IT infrastructure. We build data pipelines, predictive models, develop analytical intelligence frameworks, and create AI-powered solutions that transform how Amazon manages, triages, and resolves IT operational incidents at scale pointing towards the Letting Data Tell the Story north start vision. We are seeking a Data Scientist to help own the end-to-end data science charter for critical operational workstreams — from forecasting IT service demand and capacity planning to designing intelligent severity triaging models and building the analytical backbone for agentic AI solutions. You will work backwards from complex operational problems to create models and solutions that directly impact the efficiency and reliability of Amazon's IT operations worldwide. Key job responsibilities - Design, develop, and deploy machine learning models for IT operations forecasting, including incident volume prediction, capacity planning, and workforce demand modeling - Build and maintain severity classification and intelligent triaging models that process thousands of daily IT service tickets across global regions - Develop anomaly detection systems to identify emerging patterns in operational data, supporting proactive incident prevention - Apply econometric and statistical methods to measure the impact of operational interventions and inform resource allocation decisions - Partner with engineering teams to productionize ML models via automated pipelines using AWS services (SageMaker, Step Functions, Lambda, Redshift) - Design and conduct experiments to empirically validate model performance and operational impact - Contribute to data quality monitoring frameworks and help maintain standards for operational data integrity - Collaborate with cross-functional teams (ServiceNow platform, Decision Intelligence, Field Operations) to translate analytical insights into actionable recommendations - Communicate findings, model performance, and recommendations to stakeholders and senior leaders through written documents and presentations - Contribute to the team's science roadmap, identifying opportunities to apply ML/AI (including Generative AI) to operational challenges A day in the life Amazon Benefits: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan
US, WA, Redmond
Amazon Leo is building a low Earth orbit satellite broadband network to deliver fast, affordable connectivity to customers around the world, including those underserved by traditional infrastructure. Operating a live constellation and its ground network at scale means service disruptions are an inevitable reality, and how quickly we detect them, understand them, and prevent them from recurring defines the trust we earn as a connectivity provider. We are seeking a talented Senior Applied Scientist to build the next generation of observability and availability science for the Leo network. Leo already detects outages, notifies affected customers, and restores service. The frontier is prediction and prevention: reasoning over complex network and ground-segment telemetry to autonomously detect anomalies before they reach customers, attribute root cause automatically across a sprawling event surface, and rationalize a large, still-maturing metric set so responders trust what the system tells them. In this role you will work backwards from the needs of customers and operations teams. You will own the scientific direction end to end, partnering closely with network engineers, the Network Operations Center, and the Incident Management team, and the Software and Networking orginization to translate a long-term science vision into concrete research and delivery roadmaps. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities * Own the observability and availability science end to end, from long-term vision to research roadmap to production delivery, working backwards from the needs of customers, the NOC, and network engineering. * Develop time-series and graph-based models with dynamic baselining that detect network and ground-segment anomalies before they cross the High Severity threshold, enabling proactive investigation rather than reactive response. * Reason over complex, multi-system telemetry to attribute cause automatically during live HSEs and LSEs, so Call Leaders and engineers spend time mitigating, not hunting. * Provide the science behind the network's bucketed availability decomposition (geometric and satellite coverage, ground and network segments, customer terminals, payload, and planning), attributing every movement to a true cause rather than noise, so leadership steers on signal and engineering effort lands where it actually moves availability and throughput. * Deliver the models, analyses, and metrics that feed the daily system readiness and validation review consumed by senior leadership and product and engineering, turning availability and throughput data into a defensible, evidence-based read on progress against GA entry criteria. * Own the recurring, fleet-wide "hot topic" investigations that span ASIC, firmware, payload, network, and planning, separating correlated symptoms from true root cause across thousands of nodes, quantifying how much availability or throughput each is costing, and answering whether it is a launch-blocking risk and whether it is improving. * Deliver alert correlation and deduplication, false-positive reduction, and metric-quality scoring so responders trust what the system tells them, directly supporting a large, still-maturing KPI set. * Tie your science to the unit the org actually measures: reduce detection and attribution time, raise availability against the network's bar, and increase the share of events prevented before customer impact. * Partner day to day with the Network Operations Center, Network Engineering, and the Incident Management (Call Leader) program; sit on live HSE/LSE bridges as the science partner and turn event learnings into model improvements. * Feed COEs and RCAs back into detection and attribution so recurring signatures are caught earlier, and help design and score gamedays that stress-test both the network and your models against real, closed events. * Build and deploy production pipelines on AWS (e.g., SageMaker, Bedrock, Glue) with model validation, monitoring, drift detection, and explainability, because operations teams must be able to trust and act on model output under pressure. * Set data-science standards, mentor scientists, and drive best practices across the Leo networking organization as the science function scales. * Produce explainable output and written narratives that let responders and leaders three or more levels up act on your models during and between events.
CN, 31, Shanghai
As WWGS is committed to building an AI-native, agentic organization, the heart of SSG's evolution is to reinvent how we engage sellers with an AI-first mindset. Delivering that ambition at scale demands breakthrough innovation in our foundational capabilities, at ever-faster speed. To meet these priorities with the pace and focus they require, we are standing up a dedicated team, organized as a POD model - a lean, cross-functional team led by a single owner who holds end-to-end decisions and the business outcome, so we can move at the speed the business demands. Our priority is to build the capability to reach the right sellers at scale, anchored on two pillars: Seller Tagging and Good Contact. Through Seller Tagging, we will turn today's fragmented, siloed seller signals into a unified seller intelligence capability that deepens and broadens how well we truly understand every seller. Through Good Contact, we will resolve the seller identity gaps across our channels and systems, so that every engagement and every system that depends on it, can consistently reach the right seller contact. The Data Scientist will be part of the POD team and support the team to establish structured data governance and model training framework, and trail predict models with real business use cases. Key job responsibilities Design and deliver seller segmentation and propensity models at scale — incorporating GMS, category, growth trajectory, engagement signals, and lifecycle stage. Build contact quality scoring and lifecycle management systems (coverage optimization, dormancy detection, reactivation modeling). Define success metrics, experimentation frameworks (A/B, causal inference), and measurement methodology for seller engagement interventions. Productionize ML models and data products — partner with engineering to deploy seller scores, contact quality indices, and recommendation signals. Explore LLM/GenAI applications: automated insight generation from seller data, contact intent classification, and intelligent report synthesis. Serve as the science representative in bi-weekly NBS theme reviews; present findings and proposals to theme Bar Raisers and leadership. Collaborate with BIE team members to democratize analytical outputs via dashboards and self-serve tools. Contribute to cross-marketplace seller behavior analysis supporting Global Expansion strategy (IN, KR, VN, LATAM). Evaluate, integrate, and iterate on AI systems — assess new AI/ML tools, frameworks, and third-party models for applicability to seller intelligence use cases.
US, WA, Seattle
Do you want to create the greatest-possible worldwide impact in Robotics? Amazon has the world's most exciting treasure trove of robotics challenges. At Amazon Robotics we build high-performance, real-time robotic systems that can perceive, learn, and act intelligently alongside humans—at Amazon scale. Amazon Robotics invents and scales AI systems for robotics in fulfillment. Our mission is to enable robots to interact safely, efficiently, and fluently high density real-world fulfillment centers. Our AI solutions enable robots to learn from their own experiences, from each other, and from humans to build intelligence that feeds itself. We hire and develop subject matter experts in AI with a focus on 3D perception, computer vision, deep learning, and generative modeling. We target high-impact algorithmic unlocks in areas such as 3D scene understanding and completion, semantic occupancy prediction, multi-view 3D reconstruction, depth estimation, shape completion, and real-time inference - all of which have high-value impact for our current and future fulfillment networks. We are seeking an passionate, hands-on, seasoned Senior Applied Scientist who will be deep in code and algorithms; who is technically strong in building scalable 3D perception systems across semantic scene completion, encoder-decoder and transformer architectures (e.g., VoxFormer, MonoScene), voxelized occupancy prediction, panoptic and instance segmentation, depth estimation, point cloud processing, and multi-view fusion. As a Senior Applied Scientist, you will contribute to the research and development of advanced 3D perception pipelines that enable robots to reason about occluded and partially observed environments; your work along with other top-notch scientists and engineers will deliver the world's most scalable and robust robotic perception systems. You will drive ideas to products using paradigms such as 3D generative models, query-based transformers, masked autoencoder-style completion, and scalable pseudo-ground-truth data generation. As a Senior Applied Scientist, you will also help lead and mentor our team of applied scientists and engineers. You will take on challenging perception problems - such as completing 3D bin scenes from partial observations, integrating multi-camera inputs, and optimizing inference latency for edge deployment - distill requirements, and then deliver solutions that either leverage existing academic and industrial research or utilize your own out-of-the-box but pragmatic thinking. In addition to coming up with novel solutions and prototypes, you will directly contribute to implementation while you lead. A successful candidate has excellent technical depth in 3D computer vision, scientific vision, project management skills, great communication skills, and a drive to achieve results in a collaborative team environment. You should enjoy the process of solving real-world problems that, quite frankly, haven't been solved at scale anywhere before. Along the way, we guarantee you'll get opportunities to be a disruptor, prolific innovator, and a reputed problem solver—someone who truly enables AI and robotics to significantly impact the lives of millions of consumers. Key job responsibilities Architect, design, and implement 3D perception models - including encoder-decoder networks, query-based transformers, and generative architectures- for semantic occupancy prediction and scene completion on robotic platforms. Own the end-to-end model lifecycle: develop scalable training pipelines, optimize inference latency for ARM-based edge processors, and deploy production models that meet real-time performance targets. Design and scale pseudo-ground-truth data generation pipelines - both heuristic-based and learning-based (e.g., SAM3D, shape completion) to produce curated training samples using SageMaker infrastructure. Drive multi-view perception integration by fusing multiple view camera inputs for robust 3D reconstruction in partially observed and occluded bin environments. Influence the team's technical strategy and contribute to the long-term vision and roadmap for 3D perception in fulfillment robotics. Partner with cross-functional stakeholders across engineering, science, and operations teams to define requirements, iterate on system design, and deliver end-to-end solutions from research prototype to production deployment. Maintain high standards by participating in design and code reviews, designing for fault tolerance and operational excellence, and creating mechanisms for continuous improvement. Prototype and validate concepts through simulation, synthetic data evaluation, and live robotic workcell testing using 3D metrics (mIoU, IoU) and affordance-based evaluation frameworks. Mentor applied scientists and engineers, raise the technical bar, and foster a culture of scientific rigor and rapid experimentation. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
US, CA, Palo Alto
Are you passionate about using AI to protect and elevate the shopping experience for hundreds of millions of customers? We're looking for a Sr. Applied Science Manager to lead the Sponsored Products and Brands, Search Relevance team, ensuring that every product recommendation shoppers see on our search results page is relevant, trustworthy, and genuinely useful. In this role, you'll be at the forefront of defining what a great search experience looks like by inventing entirely new ways to help customers understand why a product matches their needs. Safeguard the Customer Experience - Lead the development of predictive models that identify and mitigate irrelevant, misleading, or low-quality product recommendations across search placements - Design and scale AI-powered systems whose outputs are used to continually improve the search results - Expand the definition of search quality beyond query-ASIN relevance to encompass shopper preferences, page-level context, and overall experience coherence Define and Measure Search Quality at Scale - Own the development and ongoing measurement of customer experience metrics as reported to senior leadership - Partner with leaders across Search, Retail, and Advertising organizations to align on metric definitions and establish independent measurement standards where needed - Build scalable measurement frameworks that anticipate evolving search presentation formats and proactively adapt to them Invest in State-of-the-Art AI Infrastructure - Drive investment in AI infrastructure and systems that reduce the cost of measuring and monitoring CX metrics across all placements and marketplaces - Build increasingly precise AI models that minimize human effort for auditing, training data generation, and placement-specific customization - Make strategic build-vs-reuse decisions by staying closely connected to peer teams across the organization Invent New Product Experiences - Create novel product presentation experiences that help shoppers understand the differential value of each result — through intelligent selection of images and titles, contextual explanations, and visual indicators such as badges and tags - Partner with peer teams to share learnings and advocate for the adoption of successful innovations beyond your immediate scope Lead and Influence Across the Organization - Manage and grow a team of applied scientists, engineers, and product managers - Partner with senior leaders (Director-level and above) across multiple organizations to drive alignment on shared goals and cross-functional initiatives - Represent search quality and customer experience in executive-level reviews and reporting cadences
DE, BE, Berlin
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us. ABOUT THIS ROLE As a Senior Applied Scientist, you will solve large complex real-world problems at scale, draw inspiration from the latest science and technology to empower undefined/untapped business use cases, delve into customer requirements, collaborate with tech and product teams on design, and create production-ready models that span various domains, including Machine Learning (ML), Artificial Intelligence (AI) and Generative AI, Natural Language Processing (NLP), Reinforcement Learning (RL), real-time and distributed systems. ABOUT YOU Your work will focus on inventing and extending scientific approaches, models, and algorithms driven by customer needs at the product level, framing new research problems even when the problem is ill-defined and no textbook solution exists. You will lead the design, implementation, and delivery of scientifically complex, end-to-end solutions that are deployed into production, defining system-level requirements and writing a significant portion of the critical-path code. You will develop reusable science components and services that resolve architecture deficiencies and customers’ pain points, while making technical trade-offs for long-term/short-term. You will work independently with limited guidance, and your decision-making will consistently incorporate robust, data-driven business and technical judgment. You will drive your team’s scientific agenda, author internal or external peer-reviewed publications that validate the novelty of your work, mentor and develop other scientists, and build consensus across multiple teams. You will have the opportunity to innovate, invent, and think big, and influence the experiences of millions of customers. We are looking for a results-oriented Senior Applied Scientist with deep expertise in ML, NLP, Deep Learning, GenAI, and/or large-scale distributed computation. As an Applied Scientist, you will... - Understand complex, ambiguous use cases across the business and adopt/extend/design/invent solutions/models that are scalable, efficient, and automated, where neither the problem nor the solution is well defined - Work closely with fellow scientists and software engineers (at Audible and Amazon) to build and productionize models, and deliver novel and highly impactful features - Review models of peers for the purpose of reducing and managing risk to the business, while improving customer experience - Lead the design, development, and production deployment of scientifically complex, end-to-end solutions for Content Understanding, Recommendations, and GenAI-based product features, defining system-level requirements - Drive and lead initiatives that employ the most recent advances in ML/AI/GenAI, drive your team’s scientific agenda, and author peer-reviewed publications - Mentor and grow scientists on the team and across Amazon, and push the boundary of innovation ABOUT AUDIBLE Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
IT, Turin
We're building systems that turn research into real world impact. We're advancing the intelligence behind how customers converse, connect and interact with Alexa across the globe and we're tackling complex conversational AI challenges with state of the art GenAI systems. We're looking for PhD students across multiple research domains to invent, design, and implement state of the art solutions for never before solved problems. Your work here won't just stay in a notebook, it ships to production and reaches customers worldwide. Check out the details below including the job responsibilities, team details, and basic qualifications before submitting your application. You can find more information about the Amazon Science community as well as interview preparation tips via the links below; - https://www.amazon.science/ - https://amazon.jobs/content/en/career-programs/university/science - https://amazon.jobs/content/en/how-we-hire/university-roles/applied-science Key job responsibilities As an Applied Science Intern, you will own the design and development of end-to-end systems. You'll have the opportunity to write technical white papers, create roadmaps and drive production level projects that will support Amazon Science. You will work closely with Amazon scientists and other science interns to develop solutions and deploy them into production. You will have the opportunity to design new algorithms, models, or other technical solutions whilst experiencing Amazon's customer focused culture. The ideal intern should have the ability to work with diverse groups of people and cross-functional teams to solve complex business problems. A day in the life You'll spend your first weeks scoping your project with your mentor, then own the research and implementation end-to-end. Projects may include developing and implementing real-time AI services, conducting comprehensive analysis of GenAI algorithms and methodologies or contributing to the creation of reliable, efficient code for production systems that serve millions of users — depending on the team you're matched with. Many interns publish at top-tier conferences or see their work deployed to production before the internship ends. Interns may also be considered for a return offer at the end of their internship, subject to performance evaluation and headcount availability. Further benefits of an Amazon Science internship include; - All of our internships offer a competitive salary - Interns are paired with an experienced manager and mentor(s) - Interns get invited to different intern program or office events - Interns can build their professional and personal network with other Amazon Scientists - Interns can potentially publish work at top tier conferences About the team You'll submit a single application and we'll match you with science teams best aligned with your research interests. Applications are reviewed on a rolling basis, and your application stays active until we find a team match or confirm there are no matches available. Start dates are available throughout the year for durations of between 3–6 months. Please note, each team has different start date and duration preferences — your recruiter will confirm the preferences of the team you're matched with prior to interviewing. We offer science internships in multiple locations across the EMEA region and you can indicate your interest in all these locations by applying here (Austria, Estonia, France, Germany, Ireland, Israel, Italy, Jordan, Luxembourg, Netherlands, Poland, Romania, South Africa, Spain, Sweden, UAE, and UK). Please note we do not offer remote internships.
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the extreme. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! Key job responsibilities The science challenges include: - Heterogeneous customer responses. The same customer responds differently to ads depending on what they’re watching, how engaged they are, and their broader streaming context. We need to understand and predict this variation to make better advertising decisions in real time. - Signal sparsity in streaming. Unlike search or retail advertising, streaming offers no clicks, no conversions, and limited direct feedback. We must develop creative approaches to infer customer preferences, intent, and tolerance from indirect behavioral signals. - Personalization at scale. A one-size-fits-all ad experience leaves value on the table for both customers and the business. We build systems that adapt ad load, placement, and content to individual viewers across 100M+ customers and 100k+ titles. - Small effects, large variance. Ad interventions typically produce 0.1-2% shifts in engagement, effects easily overwhelmed by natural behavioral variance. Measuring, attributing, and optimizing these small signals requires rigorous experimental design and causal methodologies. - Competing objectives. Revenue, customer engagement, long-term retention, and advertiser value are in tension. We develop principled frameworks to navigate these tradeoffs and optimize for sustainable outcomes rather than any single metric. A day in the life - Lead the research and development of ML models that personalize advertising decisions for 100M+ customers across 100k+ titles, with production deployment in mind - Develop deep learning architectures (multi-task learning, embedding-based representations) for customer behavior prediction at scale - Design and analyze large-scale A/B experiments, applying causal inference techniques to measure and optimize the impact of ad strategies on customer engagement and monetization - Partner with engineering to ensure models meet production latency and scalability requirements - Collaborate with product managers to frame business problems as tractable ML problems and translate findings into product decisions - Shape the team’s scientific roadmap, identifying high-impact research directions About the team Prime Video Ads is pioneering the use of Generative AI, Deep Learning and Causal ML to empower the next generation of Ads experience in Prime Video. Our vision is to build the world’s most valuable and differentiated ad-supported streaming platform: one where every ad is relevant to the viewer, and every dollar spent by an advertiser delivers measurable results. We are seeking lead applied scientists who have demonstrated experience in advancing state of the art ML algorithms, particularly in Personalization, Relevance, Casual Inference and Gen-AI areas. Your role will be to deliver these innovations as production-ready systems at Amazon scale.