How AWS uses graph neural networks to meet customer needs

Information extraction, drug discovery, and software analysis are just a few applications of this versatile tool.

Graphs are an information-rich way to represent data. A graph consists of nodes — typically represented by circles — and edges — typically represented as line segments between nodes. In a knowledge graph, for instance, the nodes represent entities, and the edges represent relationships between them. In a social graph, the nodes represent people, and an edge indicates that two of those people know each other.

At Amazon Web Services, the use of machine learning (ML) to make the information encoded in graphs more useful to our customers has been a major research focus. In this post, we’ll showcase a variety of graph ML applications that customers have developed in collaboration with AWS scientists, from malicious-account detection and automated document processing to knowledge-graph-assisted drug discovery and protein property prediction.

Introduction to graph learning

Graphs can be homogenous, meaning the nodes represent a single type of entity (say, airports), and the edges represent a single type of relationship (say, scheduled flights). Or they can be heterogeneous, meaning they integrate multiple types of relationships among different entities, such as a graph of customers and products connected by both purchase histories and interests, or a knowledge graph of drugs, diseases, genes, and biological pathways connected by relationships such as indication and regulation. Nodes are often associated with data features, such as a product’s price or text description.

Heterogeneous knowledge graph
In a heterogenous knowledge graph, nodes can represent different classes of objects.

Graph neural networks

In the past 10 years, deep learning has revolutionized a host of AI applications, from natural-language processing to speech synthesis to computer vision.

Graph neural networks (GNNs) extend the performance benefits of deep learning to graph data. Like other popular neural networks, a GNN model has a series of layers, which progress toward higher levels of abstraction.

For instance, the first layer of a GNN computes a representation — or embedding — of the data represented by each node in the graph, while the second layer computes a representation of each node based on the prior embedding and the embeddings of the node’s nearest neighbors. In this way, every layer expands the scope of a node’s embedding, from one-hop neighbors, to two-hop neighbors, and for some applications, even further.

Graph neural network
A demonstration of how graph neural networks use recursive embedding to condense all the information in a two-hop graph into a single vector. Relationships between entities — such as "produce" and "write" in a movie database (red and yellow arrows, respectively) — are encoded in the level-0 embeddings of the entities themselves (red and orange blocks).
Stacy Reilly

GNN tasks

The individual node embeddings can then be used for node-level tasks, such as predicting properties of a node. The embeddings can also be used for higher-level inferences. For instance, using representations across a pair of nodes or across all nodes from the graph, GNNs can perform link-level or graph-level tasks, respectively.

Related content
Amazon’s George Karypis will give a keynote address on graph neural networks, a field in which “there is some fundamental theoretical stuff that we still need to understand.”

In this section, we demonstrate the versatility of GNNs across all three levels of tasks and examine how our customers are using GNNs to tackle a variety of problems.

Node-level tasks

Using GNNs, we can infer the behavior of an individual node in the graph based on the relationships it has to other nodes. One common task is node classification, where the objective is to infer nodes’ missing labels by looking at their neighbors’ labels and features. This method is used in applications such as financial-fraud detection, publication categorization, and disease classification.

In AWS, we have successfully used Amazon Neptune and Deep Graph Library (DGL) to apply GNN node representation learning to customers’ fraud detection use cases. For a large e-commerce sports gadgets customer, for instance, scientists in the Amazon Machine Learning Solutions Lab successfully used GNN models implemented in DGL to detect malicious accounts among billions of registered accounts.

Fraud graph.png
An example of how a graph representation can be used to detect fraud.

These malicious accounts were created in large quantities to abuse usage of promotional codes and block general public access to the vendor’s best-selling items. Using data from e-commerce sites, we built a massive heterogenous graph in which the nodes represented accounts and other entities, such as products purchased, and the edges connected nodes based on usage histories. To identify malicious accounts, we trained a GNN model to propagate labels from accounts that were known to be malicious to unlabeled accounts.

With this method, we were able to detect 10 times as many malicious accounts as a previous rule-based detection method could. Such performance improvements could not be achieved by traditional methods for doing machine learning on tabular datasets, such as CatBoost, which take only account features as inputs, without considering the relationships between accounts captured by the graph.

Besides applications for inherently relational, graph-structured data, such as social-network and citation-network data, there have been extensions of GNNs for data normally presented in Euclidean space, such as images and texts. By transforming data in Euclidean space to graphs based on spatial proximity, GNNs can solve problems that are typically solved by convolutional neural networks (CNNs) and recurrent neural networks (RNNs), which were designed to handle visual data and sequential data.

Related content
New method enables two- to 14-fold speedups over best-performing predecessors.

For example, researchers have explored GNN models to improve the accuracy of information extraction, a task typically handled by RNNs. GNNs turn out to be better at incorporating the nonlocal and nonsequential relationships captured by graph representations of word dependencies.

In a recent collaboration, the Amazon Machine Learning Solutions Lab and United Airlines developed a customized GNN model (DocGCN) to improve the accuracy of automatic information extraction from self-uploaded passenger documents, including travel documents, COVID-19 test results, and vaccine cards. The team built a graph for each scanned travel document that connected textual units based on their spatial proximities and orientations in the document.

Then, the DocGCN model reasoned over the relationships among textual units (nodes of the graph) to improve the identification of relevant textual information. DocGCN also generalized to complex forms with different formats by leveraging graphs to capture relationships between texts in tables, key-value pairs, and paragraphs. This improvement expedited the automation of international travel readiness verification.

Link-level tasks

Another important learning task in graphs is link prediction, which is central to applications such as product or ad recommendation and friendship suggestion. Given two nodes and a relation, the goal is to determine whether the nodes are connected by the relation.

Typically, the prediction is provided by a decoder that consumes the embeddings of the source and destination nodes, as in the work on knowledge graph embedding at scale that members of our team presented at SIGIR 2020. The decoder is trained to correctly predict existing edges in the graph.

DRKG.png
The high-level structure of DRKG. Numerals indicate the number of different types of relationships between classes of entities; terms between parentheses are examples of those relationships.
Credit: Glynis Condon

An exciting opportunity area in this context is drug discovery. AWS has recently provided a drug-repurposing knowledge graph (DRKG) that employs link prediction to identify new targets for existing drugs. Built by scientists at AWS, DRKG is a comprehensive biological knowledge graph that relates human genes, chemical compounds, biological processes, drug side effects, diseases, and symptoms. By performing link prediction around COVID-19 in DRKG, researchers were able to identify 41 drugs that were potentially effective against COVID-19 — 11 of which were already in clinical trials.

AWS also publicly released this solution, built by leveraging DRKG, as the COVID-19 Knowledge Graph (CKG). CKG organizes and represents the information in the COVID-19 Open Research Dataset (CORD-19), enabling fast discovery and prioritization of drug candidates. It can also be employed to identify papers relevant to COVID-19, thereby reducing the scale of human effort required to study, summarize, and interpret findings relevant to the pandemic.

Graph-level tasks

Graph-level tasks involve the analysis of large collections of small and independent graphs. A chemical library of organic compounds is a common example of a graph-level application, where each organic compound is represented as a graph of atoms connected by chemical bonds. Graph-level analyses of chemical libraries are often vital for drug development and discovery use cases; applications include predicting organic compounds’ chemical properties and predicting biological activities such as binding affinity to protein targets.

Code graph.png
An example of a program dependence graph.

Another example of data that can benefit from graph-level representation is code snippets in programming languages. A piece of code can be represented by a program dependence graph (PDG), where variables, operators, and statements are nodes connected by their dependencies (links).

At PAKDD 2021, we presented a new method for using GNNs to represent code snippets. Recently, we have been using that method to identify similar code snippets, to find opportunities to make code more modular and easier to maintain.

GNNs can also be used to encode global properties of the underlying systems and incorporate them into graph embeddings, in a way that is difficult with other deep-learning methods. We recently worked with scientists from Janssen Biopharmaceuticals to predict the function of proteins from their 3-D structure, which is useful for research and development in the pharmaceutical and biotech industries.

A protein is composed of a sequence of amino acids folded in a particular way. We developed a graph representation of proteins in which each node was an amino acid, and the interactions between amino acids in the folded protein structure determined whether two nodes were linked or not.

Protein graphs.png
Examples of graph representations of proteins.

This allowed us to encode fine-grained biological information, including the distance, angle, and direction of contact between neighboring amino acid residues. When we combined a GNN trained on these graph representations with a model trained to parse billions of protein sequences, we improved performance on various protein function prediction tasks of real-world importance.

Graph-level tasks for GNNs have different data-engineering requirements than the previous tasks. Node-level and link-level tasks usually operate on a single giant graph, whereas graph-level tasks operate on a large number of independent small graphs.

To help customers scale GNNs up for graph-level tasks, we developed a cloud-based architecture that leverages the highly performant open-source GNN library DGL, the ML resource orchestration tool SageMaker, and Amazon DocumentDB for managing graph data.

Getting started on your GNN journey

Related content
Approach that uses a hierarchical graph neural network improves F-score by 49% relative to predecessors.

In this article, we presented a few examples of GNN applications at all three levels of graph-related tasks to showcase the value of GNNs to various enterprise and research problems. AWS provides several options for customers looking to build and deploy GNN-powered ML solutions. Customers looking to get started quickly can use Amazon Neptune ML to build GNN models directly on graph data stored in Amazon Neptune without writing any code. Amazon Neptune ML can train models to tackle node-level and link-level tasks like those described above. Customers looking to get more hands-on can implement GNN models using DGL on Amazon SageMaker. In the meantime, we will continue to advance the science of GNNs to build more products and solutions to make GNNs more accessible to all our customers.

Acknowledgments: Guang Yang, Soji Adeshina, Jasleen Grewal, Miguel Romero Calvo, Suchitra Sathyanarayana

Research areas

Related content

US, WA, Bellevue
Amazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Do you get excited by aerospace, space exploration, and/or satellites? Do you want to help build solutions at Amazon Leo to transform the space industry? If so, then we would love to talk! Key job responsibilities Work cross-functionally with product, business development, and various technical teams (engineering, science, simulations, etc.) to execute on the long-term vision, strategy, and architecture for the science-based global demand forecast. Design and deliver modern, flexible, scalable solutions to integrate data from a variety of sources and systems (both internal and external) and develop Bandwidth Usage models at granular temporal and geographic grains, deployable to Leo traffic management systems. Work closely with the capacity planning science team to ensure that demand forecasts feed seamlessly into their systems to deliver continuous optimization of resources. Lead short and long terms technical roadmap definition efforts to deliver solutions that meet business needs in pre-launch, early-launch, and mature business phases. Synthesize and communicate insights and recommendations to audiences of varying levels of technical sophistication to drive change across Amazon Leo. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. About the team The Amazon Leo Global Demand Planning team's mission is to map customer demand across space and time. We enable Amazon Leo's long-term success by delivering actionable insights and scientific forecasts across geographies and customer segments to empower long range planning, capacity simulations, business strategy, and hardware manufacturing recommendations through scalable tools and durable mechanisms.
US, CA, Pasadena
Do you enjoy solving challenging problems and driving innovations in research? As a Research Science intern with the Quantum Algorithms Team at CQC, you will work alongside global experts to develop novel quantum algorithms, evaluate prospective applications of fault-tolerant quantum computers, and strengthen the long-term value proposition of quantum computing. A strong candidate will have experience applying methods of mathematical and numerical analysis to assess the performance of quantum algorithms and establish their advantage over classical algorithms. Key job responsibilities We are particularly interested in candidates with expertise in any of the following subareas related to quantum algorithms: quantum chemistry, many-body physics, quantum machine learning, cryptography, optimization theory, quantum complexity theory, quantum error correction & fault tolerance, quantum sensing, and scientific computing, among others. A day in the life Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices. This is not a remote internship opportunity. About the team Amazon Web Services (AWS) Center for Quantum Computing (CQC) is a multi-disciplinary team of theoretical and experimental physicists, materials scientists, and hardware and software engineers on a mission to develop a fault-tolerant quantum computer.
US, CA, Pasadena
We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you’re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you’ll say it often. Join us and define tomorrow. The Amazon Web Services (AWS) Center for Quantum Computing (CQC) in Pasadena, CA, is looking for a Quantum Research Scientist Intern in the Device and Architecture Theory group. You will be joining a multi-disciplinary team of scientists, engineers, and technicians, all working at the forefront of quantum computing to innovate for the benefit of our customers. Key job responsibilities As an intern with the Device and Architecture Theory team, you will conduct pathfinding theoretical research to inform the development of next-generation quantum processors. Potential focus areas include device physics of superconducting circuits, novel qubits and gate schemes, and physical implementations of error-correcting codes. You will work closely with both theorists and experimentalists to explore these directions. We are looking for candidates with excellent problem-solving and communication skills who are eager to work collaboratively in a team environment. Amazon Science gives you insight into the company’s approach to customer-obsessed scientific innovation. Amazon fundamentally believes that scientific innovation is essential to being the most customer-centric company in the world. It’s the company’s ability to have an impact at scale that allows us to attract some of the brightest minds in quantum computing and related fields. Our scientists continue to publish, teach, and engage with the academic community, in addition to utilizing our working backwards method to enrich the way we live and work. A day in the life Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS. Within AWS UC, Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a US export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility.
US, MA, N.reading
Amazon Industrial Robotics is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic dexterous manipulation, locomotion, and human-robot interaction. We are seeking a talented Applied Scientist to join our advanced robotics team, focusing on developing and applying cutting-edge simulation methodologies for advanced robotics systems. This role centers on research and development of physics-based simulation techniques, sim-to-real transfer methods, and machine learning approaches that enable rapid development, testing, and validation of robotic systems operating in complex, real-world environments. Key job responsibilities - Advance physics-based simulation fidelity for contact-rich manipulation and locomotion - Design and build high-performance simulation tools integrated into a production robotics stack - Translate research ideas into robust, scalable software pipelines - Develop methods to quantify and reduce simulation-to-reality gaps across design, safety, and control - Architect scalable simulation solutions for rigid and deformable body dynamics - Build simulation pipelines optimized for large-scale reinforcement and policy learning - Establish frameworks for continuous simulation improvement using real-world deployment data - Collaborate with engineering, science, and safety teams on simulation requirements and validation About the team Our team is building a comprehensive simulation platform for advanced robotics development, combining locomotion and manipulation capabilities. We operate at the cutting edge of physics simulation, reinforcement learning, and sim-to-real transfer, collaborating with world-class robotics engineers, applied scientists, and mechanical designers in a fast-paced, innovation-driven environment. This role uniquely combines fundamental research with real-world deployment. You will pursue core research questions in physics-based simulation while seeing your work translated into production systems, validated on real hardware, and informed by deployment data. Working alongside Simulation Software Engineers, you will help transform research ideas into scalable, production-grade simulation capabilities that directly impact how robots are designed, trained, and deployed.
US, WA, Redmond
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. This position is part of the Satellite Attitude Determination and Control team. You will design and analyze the control system and algorithms, support development of our flight hardware and software, help integrate the satellite in our labs, participate in flight operations, and see a constellation of satellites flow through the production line into orbit. Key job responsibilities - Design and analyze algorithms for estimation, flight control, and precise pointing using linear methods and simulation. - Develop and apply models and simulations, with various levels of fidelity, of the satellite and our constellation. - Component level environmental testing, functional and performance checkout, subsystem integration, satellite integration, and in space operations. - Manage the spacecraft constellation as it grows and evolves. - Continuously improve our ability to serve customers by maximizing payload operations time. - Develop autonomy for Fault Detection and Isolation on board the spacecraft. A day in the life This is an opportunity to play a significant role in the design of an entirely new satellite system with challenging performance requirements. The large, integrated constellation brings opportunities for advanced capabilities that need investigation and development. The constellation size also puts emphasis on engineering excellence so our tools and methods, from conceptualization through manufacturing and all phases of test, will be state of the art as will the satellite and supporting infrastructure on the ground. You will find that Amazon Leo's mission is compelling, so our program is staffed with some of the top engineers in the industry. Our daily collaboration with other teams on the program brings constant opportunity for discovery, learning, and growth. About the team Our team has lots of experience with various satellite systems and many other flight vehicles. We have bench strength in both our mission and core GNC disciplines. We design, prototype, test, iterate and learn together. Because GNC is central to safe flight, we tend to drive Concepts of Operation and many system level analyses.
US, WA, Redmond
Amazon Leo is Amazon’s Low Earth Orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. The Leo Software Defined Networking (SDN) team designs, implements and operates the network virtualization stack and SDN control plane signaling. Our scope spans over beam planning, routing, and forwarding through our SDN Controller, Agents, and Applications that provides a high throughput telecom service comprised of Low Earth Orbit satellites, customer terminals, gateways, cloud services and terrestrial network infrastructure that connects into public and private networks. We are looking for a talented Senior Applied Scientist to design and develop Network Observability solutions for an advanced global telecom service via both space and terrestrial networks. As a scientist on this team, you will collaborate with a mix of network engineers and software engineers to create novel mechanisms that increase our end-to-end observability tools and deliver high quality, secure and fault tolerant software used in Low Earth Orbit (LEO) satellites, ground gateways, and Consumer/Enterprise class customer terminals. You will define the long-term science roadmap for the team and its products. The candidate must have expertise with modern development practices and will have demonstrated the capability to deliver best-in-class software systems that solve some of today's hardest problems. Key job responsibilities * Take responsibility for designing and delivering modern, flexible, scalable science solutions to complex challenges for operating and planning satellite constellations * Work with peer teams and customers to design innovative science solutions to fulfill the business needs * Write code for production cloud native software systems * Utilize AWS and other Amazon technologies to deliver highly-available science solutions * Help on-board and mentor new science team members * Lead science roadmap definition efforts and decide what solutions to build A day in the life You will collaborate with various stakeholders to create the world’s most innovative products. You will understand operational challenges and existing blind-spots for network observability and be part of a team of scientists and engineers developing tools that fill these gaps. You will join our development and integration efforts and deliver high qualify software for production environments.
IN, KA, Bengaluru
The Amazon Alexa AI team in India is seeking a talented, self-driven Applied Scientist to work on prototyping, optimizing, and deploying ML algorithms within the realm of Generative AI. Key responsibilities include: - Research, experiment and build Proof Of Concepts advancing the state of the art in AI & ML for GenAI. - Collaborate with cross-functional teams to architect and execute technically rigorous AI projects. - Thrive in dynamic environments, adapting quickly to evolving technical requirements and deadlines. - Engage in effective technical communication (written & spoken) with coordination across teams. - Conduct thorough documentation of algorithms, methodologies, and findings for transparency and reproducibility. - Publish research papers in internal and external venues of repute - Support on-call activities for critical issues
IN, KA, Bengaluru
Selection Monitoring team is responsible for making the biggest catalog on the planet even bigger. In order to drive expansion of the Amazon catalog, we develop advanced ML/AI technologies to process billions of products and algorithmically find products not already sold on Amazon. We work with structured, semi-structured and Visually Rich Documents using deep learning, NLP and image processing. The role demands a high-performing and flexible candidate who can take responsibility for success of the system and drive solutions from research, prototype, design, coding and deployment. We are looking for Applied Scientists to tackle challenging problems in the areas of Information Extraction, Efficient crawling at internet scale, developing ML models for website comprehension and agents to take multi-step decisions. You should have depth and breadth of knowledge in text mining, information extraction from Visually Rich Documents, semi structured data (HTML) and advanced machine learning. You should also have programming and design skills to manipulate Semi-Structured and unstructured data and systems that work at internet scale. You will encounter many challenges, including: - Scale (build models to handle billions of pages), - Accuracy (requirements for precision and recall) - Speed (generate predictions for millions of new or changed pages with low latency) - Diversity (models need to work across different languages, market places and data sources) You will help us to - Build a scalable system which can algorithmically extract information from world wide web. - Intelligently cluster web pages, segment and classify regions, extract relevant information and structure the data available on semi-structured web. - Build systems that will use existing Knowledge Base to perform open information extraction at scale from visually rich documents. Key job responsibilities - Use AI, NLP and advances in LLMs/SLMs and agentic systems to create scalable solutions for business problems. - Efficiently Crawl web, Automate extraction of relevant information from large amounts of Visually Rich Documents and optimize key processes. - Design, develop, evaluate and deploy, innovative and highly scalable ML models, esp. leveraging latest advances in RL-based fine tuning methods like DPO, GRPO etc. - Work closely with software engineering teams to drive real-time model implementations. - Establish scalable, efficient, automated processes for large scale model development, model validation and model maintenance. - Lead projects and mentor other scientists, engineers in the use of ML techniques. - Publish innovation in research forums.
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video technologist, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! As an Applied Scientist in the Prime Video Playback Intelligence Organization, you will have deep subject matter expertise in applied machine learning and data science, with specializations in video streaming optimization, information retrieval, anomaly detection and root-causing systems, large language models and generative AI across various modalities. Key job responsibilities - Work with multiple teams of scientists, engineers, and product managers to translate business and functional requirements into concrete deliverables leading strategic efforts to enhance customer quality of experiences. - Work on problems spaces such as: improving the customer playback quality of experience across Video on Demand, Live Events and Linear Content. - Reduce the time/cost/effort to optimize the customer experience as well as detect, root-cause, and mitigate defects in the customer experience. You’ll seek to understand the depth and nuance of streaming video at scale and identify opportunities to grow our business and improve customer quality of experience via principled ML/AI solutions. - Lead integration of new algorithms and processes into existing modeling stacks, simplify and streamline the existing modeling stacks, and develop testing and evaluation strategies. Ultimately, you'll work backwards from the desired outcomes and lead the way on determining the ideal solution (statistical techniques, traditional ML, GenAI, etc). A day in the life We love solving challenging and hard problems in our quest to innovate on behalf of our customers and provide the best video streaming experience. We push the boundaries to leverage and invent technologies which help create unrivaled experiences for our customers to help us move fast in a growing and changing environment. We use data to guide our decisions, work closely with our engineering and product counterparts, and partner with other Science teams as well as academic institutions to learn and guide in an environment of innovation.
BR, SP, Sao Paulo
Do you like working on projects that are highly visible and are tied closely to Amazon’s growth? Are you seeking an environment where you can drive innovation leveraging the scalability and innovation with Amazon's AWS cloud services? The Amazon International Technology Team is hiring Applied Scientists to work in our Machine Learning team in Mexico City. The Intech team builds International extensions and new features of the Amazon.com web site for individual countries and creates systems to support Amazon operations. We have already worked in Germany, France, UK, India, China, Italy, Brazil and more. Key job responsibilities About you You want to make changes that help millions of customers. You don’t want to make something 10% better as a part of an enormous team. Rather, you want to innovate with a small community of passionate peers. You have experience in analytics, machine learning, LLMs and Agentic AI, and a desire to learn more about these subjects. You want a trusted role in strategy and product design. You put the customer first in your thinking. You have great problem solving skills. You research the latest data technologies and use them to help you innovate and keep costs low. You have great judgment and communication skills, and a history of delivering results. Your Responsibilities - Define and own complex machine learning solutions in the consumer space, including targeting, measurement, creative optimization, and multivariate testing. - Design, implement, and evolve Agentic AI systems that can autonomously perceive their environment, reason about context, and take actions across business workflows—while ensuring human-in-the-loop oversight for high-stakes decisions. - Influence the broader team's approach to integrating machine learning into business workflows. - Advise leadership, both tech and non-tech. - Support technical trade-offs between short-term needs and long-term goals.