How to produce factually accurate automatic text summaries

New metric can be calculated 55 times as quickly as its state-of-the-art predecessor, making it practical for model training.

Abstractive summarization is the automatic extraction and recombination of phrases from a text in order to summarize that text. Deep-learning-based abstractive-summarization systems are usually trained to maximize the overlap between the summaries they generate and sample summaries in their training data.

The trouble with this approach is that a summary that overlaps significantly with a target summary may recombine phrases in factually inaccurate manner. In the example below, which concerns an upcoming boxing match, the summarization model correctly concludes that “has a chink in his armor” summarizes an important aspect of the input text, but it applies it to the wrong boxer:

Klitschko example.png
Conventional metrics for training abstractive-summarization models don’t account for factual accuracy.

Although abstractive-summarization models have become very good at generating fluent, syntactically correct text, their frequent factual inaccuracy has severely hampered their adoption.

In a paper we presented at this year’s meeting of the Association for Computational Linguistics (ACL), we describe a new metric for measuring the performance of abstractive-summarization models, which accounts for factual accuracy. We also describe a methodology for using our metric to train abstractive-summarization models.

Our metric adopts the same general strategy as the earlier QAGS metric, but it’s 55 times as fast to apply, which makes it more practical for model training.

QAGS-QUALS-Image.png
Our new summary-scoring metric, QUALS (bottom), uses the same strategy as the earlier QAGS (top) but has a simpler architecture, enabling it to generate a score 55 times as quickly.
Credit: Glynis Condon

Using QAGS as an evaluation metric, we compared models trained using our approach to models trained using traditional metrics and methodologies, and we found that our approach improved on the best-performing previous models by 15% on one dataset and by 2% on another.

Scoring through question answering

QAGS (which stands for question answering and generation for summarization) uses a four-step procedure to score a text summary. First, it extracts names and noun phrases from the summary; these are potential answers to potential questions about the summary. 

Second, it feeds each extracted noun, together with the text of the summary, to a trained question generation model, which produces a question whose answer is the noun. Third, it feeds each of the generated questions to a trained question-answering model, once accompanied by the summary and once accompanied by the source text. 

QAGS-Image.cropped.png
QAGS requires the sequential application of three neural models: an answer extraction model, a question-answering model, and a question generation model.
Credit: Glynis Condon

The final score assesses the similarity between the answers based on the source text and the answers based on the summary. The intuition is that if both the summary and the source text cause the question-answering model to answer the questions in the same way, the summary is factually accurate. If they cause different answers, then the summary has probably garbled some facts.

By accounting for factual accuracy, QAGS offers a better assessment of summary quality than metrics based on phrasal overlap. But it requires the sequential application of three different deep-learning networks, which is inefficient.

QUALS

Our approach, which we call QUALS (for question answering with language model score for summarization), reduces the number of models to one, which makes it 55 times as fast as QAGS.

That one model is the joint question-and-answer generation (QAGen) model that members of our group presented at last year’s ACL. It takes a text as input and generates question-and-answer pairs pertaining to it.

QUALS-Image.cropped.png
QUALS requires a single neural model, a question-and-answer generation model.
Credit: Glynis Condon

The output of the QAGen model for a given input can be thought of as a huge tree, in which the nodes are words and each edge encodes the likelihood that a particular word will be followed by another word.

For a given summary, we search the resulting tree to produce 60 high-probability question-and-answer pairs. Our search algorithm ensures that we explore diverse paths through the tree, in order to generate a variety of candidate questions and answers. Then we throw out all the question-answer pairs whose answers are not sequences of words found in the summary.

Next, we feed the source text on which the summary is based to the QAGen model. We use the resulting tree to calculate the probabilities of the same question-answer pairs we extracted for the summary. When, for the source text, the probability of generating a particular question-answer pair is small compared to the probability for the summary, the QUALS will be low. Intuitively, the discrepancy suggests that the question-answer pair was plausible for the summary but not in the source text, indicating factual inconsistency.

QUALS scoring.png
Probabilities per token (words and other standalone symbols) of two different question-answer pairs, based on a summary (blue) and an input document (orange). The large probability differences for the answer in the right-hand example give it a much lower QUALS score (-2.615) than the right-hand example (-0.054).

Training methodology

The QUALS score gives us an efficiently computable measure of a summary’s factual accuracy, but using it to train a machine learning model is not straightforward. Differences in QUALS score can’t simply be back-propagated through the QAGen model to update the summarization model.

So in our paper, we propose contrastive learning as a method for using QUALS to train a summarization model. First, we train a summarization model using the standard approach, which uses maximum-likelihood estimation (MLE) to approximate a phrasal-overlap score.

Next, we use the trained model to generate new summaries for all the source texts in the training data and create two different groups of summaries. One group, S+, contains ground truth summaries that have high QUALS scores (indicating factually accurate summaries); the other, S- contains generated summaries that have low QUALS scores (indicating factually inaccurate summaries).

Finally, we retrain the summarization model, using a loss function that encourages it to generate summaries like those in S+ and discourages it from generating summaries like those in S-.

Evaluation

Sample summaries.png
Examples from the human-evaluation study, featuring input texts and summaries produced using both MLE and the ConSeq model, which is trained using QUALS.

As baselines for the evaluation of our approach, we used two models. One was trained using MLE in the standard way, to fine-tune a BART language model. For the other, we used our contrastive-learning methodology, but instead of using QUALS to evaluate summaries, we used an ensemble of three ROUGE metrics (ROUGE 1, ROUGE 2, and ROUGE L), all of which are based on phrasal overlap.

In addition to evaluating the models’ performance using QAGS, we evaluated them according to the three ROUGE metrics and FactCC, another model-based metric that simply predicts the factual consistency of two texts. On all five metrics, models trained using QUALS outperformed the two baselines.

For validation, we also conducted a human-evaluation study, which involved 100 summaries generated using QUALS and 100 summaries generated using MLE for each of two datasets (XSUM and CNNDM). Human subjects were asked to compare the summaries on three attributes: factual consistency, informativeness and grammatical correctness.

On average, annotators found the QUALS-based summaries more factually accurate and more informative than the MLE-based summaries, for both datasets. On grammatical correctness, the two models’ performance was virtually indistinguishable.

Human-study stats.png
The results of the human-evaluation study. Subjects were asked whether summaries produced using QUALS were better than, worse than, or equal to those produced using MLE, on three axes.

Research areas

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Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! We are looking for passionate, hard-working, and talented individuals to help us push the envelope of content localization. We are seeking scientists with experience in audio processing, speech/voice AI and machine learning. We work on a broad array of research areas and applications, including but not limited to multimodal machine translation, speech synthesis, speech analysis, and asset quality assessment. Candidates should be prepared to help drive innovation in one or more areas of machine learning, audio processing, and natural language understanding. If you have experience with speech synthesis and foundational models, then that's a huge plus! Key job responsibilities As an Applied Scientist, you should be a strong communicator, able to describe scientifically rigorous work to business stakeholders of varying levels of technical sophistication. You will closely partner with the solution development teams, and should be intensely curious about how the research is moving the needle for business. Strong inter-personal and mentoring skills to develop applied science talent in the team is another important requirement. - Lead research and development of speech and audio generation technology and end-to-end speech-to-speech architecture - Develop audio processing solutions for production environments, including source separation, enhancement, and mixing - Define the research roadmap for your area, identify high-impact problems, and communicate technical direction to senior leadership - Publish research, contribute to the broader scientific community, and bring external advances into production systems A day in the life You might start your morning reviewing experimental results and refining a model architecture before syncing with your engineering partners on integration plans. After lunch, you could be whiteboarding a new approach to a problem your team recently identified, then writing up findings for an internal science review. You will regularly present your work to peers and stakeholders, participate in code and design reviews, and explore emerging research that could unlock new possibilities for your team. About the team Our team is driven by a shared commitment to applying science in ways that create meaningful impact for customers. We value rigorous research, collaborative problem-solving, and a willingness to experiment with new ideas. You will work alongside talented scientists and engineers in an inclusive environment where your contributions shape the direction of our work. We are focused on building solutions that matter at scale, and we are looking for teammates who are energized by that challenge.
US, WA, Seattle
AI assistants are getting genuinely good at remembering individuals: your preferences, your projects, the thread you left open last week. But that memory stops at the edge of one person's usage. It doesn't reach the level at which real work happens, where the knowledge that matters is spread across many people, where one person's decision changes what everyone else should do next, and where nobody has the full picture. We're building AI that operates at that level: a durable, accurate understanding of how a team works, used to make that team measurably faster. We are looking for a Principal Applied Scientist to own the scientific direction of that work. This is a broad, ambiguous, high-leverage charter. The problems span knowledge representation, temporal reasoning, retrieval, agentic behavior, and the measurement science needed to know whether any of it is working. You will not be handed a well-posed problem. You will decide which problems are worth posing. This is a science leadership role, not a solo research role. You will set direction and raise the scientific bar across a team of applied scientists and MLEs, while staying deep enough in the work to prototype an idea yourself and prove it on real data. Key job responsibilities Own the scientific strategy for how organizational knowledge is represented, kept current, and retrieved: extraction, entity resolution, deduplication, graph structure, and retrieval that unifies graph, semantic, keyword, and temporal search. Advance temporal reasoning. Knowledge changes: facts are revised, decisions are reversed, priorities move. Representing what superseded what and when, and preserving the provenance to distinguish confirmed information from inferred information, is among the hardest open problems in this space. Define the science of proactive behavior. When is it right for an AI system to interrupt a human? These are precision-critical problems where a false positive costs far more than a miss, and where the right threshold varies by team and by individual. Lead our measurement science. Build evaluation for completeness and correctness across a multi-component agentic system, converging on a small number of trustworthy primary metrics rather than a sprawl of component scores. Judge honestly when an offline gain is real and when it is an artifact of a sparse dataset. Build the data that doesn't exist. The most valuable phenomena in this domain are also the rarest, which makes naturally occurring examples too scarce to learn from. Design synthetic and simulated data pipelines that generate controlled, realistic scenarios so these capabilities can be developed and tested at all. Own the learning loop. Turn human interaction into usable training signal, and set the direction for how the system improves from explicit feedback in the near term and from passive observation over the longer term. Make the efficiency calls. Decide where frontier models are required and where a smaller domain-tuned model is sufficient, and build the cost and capacity measurement that makes it a data-driven decision rather than an opinion. Raise the bar across the team. Mentor scientists, review designs, publish where the work merits it, and represent the science externally to customers and to the research community. A day in the life You might spend the morning in a design review arguing that a proposed approach won't survive contact with real data, the afternoon writing a prototype yourself to demonstrate the alternative, and the end of the day convincing an engineer that the capability is worth a sprint. Our sequencing is deliberate: try the idea on intuition, validate it on real data by inspection, then measure it, then operationalize it. Scientists here are expected to identify a problem, justify it, recruit others to it, and drive it into production, across whatever parts of the system that requires. Ownership follows the problem, not the org chart. About the team We are a combined science, product, and engineering team building one product together. Scientists own capabilities end to end rather than individual components, because these problems don't decompose cleanly: a single improvement typically touches extraction, storage, and retrieval at once. We invest in the tooling that makes that practical: local full-stack environments and sandboxed realistic data, so a scientist can go from idea to result in seconds rather than waiting on a deployment or on engineering support. The work is grounded in real usage rather than benchmarks alone, which is a rare combination for science this early: real users, real data, real feedback, and a genuinely unsolved research agenda.
US, WA, Seattle
This role sits within Amazon's Automated Reasoning and Formal Verification research horizon. Shape the Future of Cloud Computing. Are you a graduate student passionate about Automated Reasoning and its real-world applications? Join our team of innovators and embark on a journey to revolutionize cloud computing through innovative automated reasoning techniques. Our tools are called billions of times daily, powering the backbone of Amazon's products and services. We are changing the way computer systems are developed and operated, raising the bar for security, durability, availability, and quality. Applied Scientists in Automated Reasoning develop and apply formal methods, automated reasoning techniques, and neurosymbolic approaches to ensure the security, reliability, and correctness of Amazon and AWS services and customer applications. Application areas span cloud infrastructure verification, cryptographic assurance, AI safety, and formal guarantees for generative AI systems. Methods range from interactive theorem proving and constraint solving to neuro-inspired proof search. As an Applied Science Intern, you will have the opportunity to work alongside our scientists and contribute to projects. From distributed proof search and SAT/SMT solvers to program analysis, synthesis, and verification, you will tackle complex challenges at the intersection of theory and practice. Amazon has positions available for Automated Reasoning Applied Science Internships in, but not limited to, Arlington, VA; Boston, MA; New York, NY; Portland, OR; Santa Clara, CA; Seattle, WA; Austin, TX; Cambridge, UK. Key job responsibilities We are particularly interested in candidates with expertise in: Theorem Proving, Boolean Satisfiability Solvers, Bounded Model Checking, Deductive Verification, Programming/Scripting Languages, Abstract Interpretation, Automated Reasoning, Static/Program Analysis, Program Synthesis. Contribute to the design and implementation of algorithms and formal methods for automated reasoning, including constraint solving, model checking, static analysis, theorem proving, and program synthesis, within a guided research framework. Explore and apply generative AI and machine learning techniques to enhance automated reasoning, including learning-based heuristics for search, neural approaches to symbolic reasoning, and methods for verifying the correctness of AI-generated code. Contribute to automated reasoning techniques for generative AI and agentic coding systems, including methods that apply formal guarantees to large language model outputs. Contribute to the scientific community through publications at peer-reviewed conferences and journals. Leverage AI-powered tools where applicable to accelerate research, experimentation, and prototyping. Critically review and validate outputs from AI tools and automated systems. The ideal intern must have the ability to communicate research findings clearly to diverse audiences.