How to produce factually accurate automatic text summaries

New metric can be calculated 55 times as quickly as its state-of-the-art predecessor, making it practical for model training.

Abstractive summarization is the automatic extraction and recombination of phrases from a text in order to summarize that text. Deep-learning-based abstractive-summarization systems are usually trained to maximize the overlap between the summaries they generate and sample summaries in their training data.

The trouble with this approach is that a summary that overlaps significantly with a target summary may recombine phrases in factually inaccurate manner. In the example below, which concerns an upcoming boxing match, the summarization model correctly concludes that “has a chink in his armor” summarizes an important aspect of the input text, but it applies it to the wrong boxer:

Klitschko example.png
Conventional metrics for training abstractive-summarization models don’t account for factual accuracy.

Although abstractive-summarization models have become very good at generating fluent, syntactically correct text, their frequent factual inaccuracy has severely hampered their adoption.

In a paper we presented at this year’s meeting of the Association for Computational Linguistics (ACL), we describe a new metric for measuring the performance of abstractive-summarization models, which accounts for factual accuracy. We also describe a methodology for using our metric to train abstractive-summarization models.

Our metric adopts the same general strategy as the earlier QAGS metric, but it’s 55 times as fast to apply, which makes it more practical for model training.

QAGS-QUALS-Image.png
Our new summary-scoring metric, QUALS (bottom), uses the same strategy as the earlier QAGS (top) but has a simpler architecture, enabling it to generate a score 55 times as quickly.
Credit: Glynis Condon

Using QAGS as an evaluation metric, we compared models trained using our approach to models trained using traditional metrics and methodologies, and we found that our approach improved on the best-performing previous models by 15% on one dataset and by 2% on another.

Scoring through question answering

QAGS (which stands for question answering and generation for summarization) uses a four-step procedure to score a text summary. First, it extracts names and noun phrases from the summary; these are potential answers to potential questions about the summary. 

Second, it feeds each extracted noun, together with the text of the summary, to a trained question generation model, which produces a question whose answer is the noun. Third, it feeds each of the generated questions to a trained question-answering model, once accompanied by the summary and once accompanied by the source text. 

QAGS-Image.cropped.png
QAGS requires the sequential application of three neural models: an answer extraction model, a question-answering model, and a question generation model.
Credit: Glynis Condon

The final score assesses the similarity between the answers based on the source text and the answers based on the summary. The intuition is that if both the summary and the source text cause the question-answering model to answer the questions in the same way, the summary is factually accurate. If they cause different answers, then the summary has probably garbled some facts.

By accounting for factual accuracy, QAGS offers a better assessment of summary quality than metrics based on phrasal overlap. But it requires the sequential application of three different deep-learning networks, which is inefficient.

QUALS

Our approach, which we call QUALS (for question answering with language model score for summarization), reduces the number of models to one, which makes it 55 times as fast as QAGS.

That one model is the joint question-and-answer generation (QAGen) model that members of our group presented at last year’s ACL. It takes a text as input and generates question-and-answer pairs pertaining to it.

QUALS-Image.cropped.png
QUALS requires a single neural model, a question-and-answer generation model.
Credit: Glynis Condon

The output of the QAGen model for a given input can be thought of as a huge tree, in which the nodes are words and each edge encodes the likelihood that a particular word will be followed by another word.

For a given summary, we search the resulting tree to produce 60 high-probability question-and-answer pairs. Our search algorithm ensures that we explore diverse paths through the tree, in order to generate a variety of candidate questions and answers. Then we throw out all the question-answer pairs whose answers are not sequences of words found in the summary.

Next, we feed the source text on which the summary is based to the QAGen model. We use the resulting tree to calculate the probabilities of the same question-answer pairs we extracted for the summary. When, for the source text, the probability of generating a particular question-answer pair is small compared to the probability for the summary, the QUALS will be low. Intuitively, the discrepancy suggests that the question-answer pair was plausible for the summary but not in the source text, indicating factual inconsistency.

QUALS scoring.png
Probabilities per token (words and other standalone symbols) of two different question-answer pairs, based on a summary (blue) and an input document (orange). The large probability differences for the answer in the right-hand example give it a much lower QUALS score (-2.615) than the right-hand example (-0.054).

Training methodology

The QUALS score gives us an efficiently computable measure of a summary’s factual accuracy, but using it to train a machine learning model is not straightforward. Differences in QUALS score can’t simply be back-propagated through the QAGen model to update the summarization model.

So in our paper, we propose contrastive learning as a method for using QUALS to train a summarization model. First, we train a summarization model using the standard approach, which uses maximum-likelihood estimation (MLE) to approximate a phrasal-overlap score.

Next, we use the trained model to generate new summaries for all the source texts in the training data and create two different groups of summaries. One group, S+, contains ground truth summaries that have high QUALS scores (indicating factually accurate summaries); the other, S- contains generated summaries that have low QUALS scores (indicating factually inaccurate summaries).

Finally, we retrain the summarization model, using a loss function that encourages it to generate summaries like those in S+ and discourages it from generating summaries like those in S-.

Evaluation

Sample summaries.png
Examples from the human-evaluation study, featuring input texts and summaries produced using both MLE and the ConSeq model, which is trained using QUALS.

As baselines for the evaluation of our approach, we used two models. One was trained using MLE in the standard way, to fine-tune a BART language model. For the other, we used our contrastive-learning methodology, but instead of using QUALS to evaluate summaries, we used an ensemble of three ROUGE metrics (ROUGE 1, ROUGE 2, and ROUGE L), all of which are based on phrasal overlap.

In addition to evaluating the models’ performance using QAGS, we evaluated them according to the three ROUGE metrics and FactCC, another model-based metric that simply predicts the factual consistency of two texts. On all five metrics, models trained using QUALS outperformed the two baselines.

For validation, we also conducted a human-evaluation study, which involved 100 summaries generated using QUALS and 100 summaries generated using MLE for each of two datasets (XSUM and CNNDM). Human subjects were asked to compare the summaries on three attributes: factual consistency, informativeness and grammatical correctness.

On average, annotators found the QUALS-based summaries more factually accurate and more informative than the MLE-based summaries, for both datasets. On grammatical correctness, the two models’ performance was virtually indistinguishable.

Human-study stats.png
The results of the human-evaluation study. Subjects were asked whether summaries produced using QUALS were better than, worse than, or equal to those produced using MLE, on three axes.

Research areas

Related content

US, WA, Redmond
Amazon Leo is building a constellation of thousands of low Earth orbit satellites. It will bring fast, reliable internet to customers beyond the reach of existing networks. On the Guidance, Navigation and Control (GNC) team, you will design the algorithms, simulations and onboard autonomy that keep every satellite precisely pointed and stable. Your work lets the payload serve customers on the ground, and it keeps the fleet flying safely. This is satellite GNC at constellation scale. The constellation is launching and growing today, so you will see your work go from concept to orbit, and then fly on many satellites. In this role, you will: - Take your GNC algorithms from concept to orbit, and stay with them through integration, test and on-orbit operations. - Write the production C++ flight code for your own algorithms. The code that flies is the code you write. - Solve hard problems in precise pointing, payload cueing and fleet autonomy. - Work across design, simulation, test and flight operations, not a narrow slice of the lifecycle. **Export Control Requirement:** Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities - Design and analyze algorithms for state estimation, attitude determination and control, precise pointing and payload cueing against demanding performance requirements. - Implement these algorithms in production C++ flight software. Our GNC engineers own their algorithms all the way into flight, and partner with our embedded software engineers to integrate and test them. - Write concepts of operations for each phase of a satellite's life, from launch and orbit raising to service and deorbit, including failures and recovery. Balance what the payload needs against momentum, power, thermal and ground-contact limits. - Develop momentum management strategies with reaction wheels and magnetic torquers. Help select, size and place the GNC sensors and actuators for future satellites, and design the algorithms that use them. These include star trackers, magnetometers, sun sensors, IMUs and GNSS receivers. - Develop onboard autonomy, including Fault Detection, Isolation and Recovery (FDIR), so that the fleet operates safely at scale with minimal ground intervention. - Build and validate satellite and constellation models and simulations at several levels of fidelity, including 6-DOF simulation and Monte Carlo analysis. Verify closed-loop performance in hardware-in-the-loop (HITL) tests. - Support component environmental tests, functional and performance checkout, and subsystem and satellite integration in our labs. - Analyze telemetry from the whole fleet. Build the metrics, dashboards and tools that track pointing performance and payload operations time as the constellation grows, and use them to improve the fleet. - Operate the GNC system on orbit and take part in the team's on-call rotation. Review fleet data, support maneuvers, and resolve anomalies when on-orbit behavior differs from the ground model. - Review designs and code with the team, and document your algorithms, analyses and results clearly. A day in the life This role covers a wide range of problems across the spacecraft and the network. You will derive and prototype estimation and control algorithms, and then turn them into production flight code. You will prove them in 6-DOF and Monte Carlo simulation and in hardware-in-the-loop tests in the lab. You will support satellite integration. When a satellite does not behave as the ground model predicted, you will dig into fleet telemetry, find the cause and drive the fix. You will own each problem end to end, with the focus to go deep on it. GNC is at the center of safe flight, so you will work across the whole program. The payload, power, thermal and operations teams all depend on GNC, and you will balance their needs against the pointing and momentum budgets. You will partner closely with avionics, flight software and embedded software engineers to make your algorithms run reliably on the spacecraft. You will help the mechanical teams shape the next generation of satellite hardware, from reaction wheels to star trackers. As satellites move from design through manufacturing into orbit, you will work with systems engineering and Assembly, Integration and Test. The problems are hard: tight pointing requirements, a large constellation to keep flying safely, and the chance to invent capabilities that do not exist yet. Constant work with other teams makes this a place where you keep learning and growing. About the team You will join the Satellite Attitude Determination and Control team. We own GNC for our satellites end to end: algorithm design, flight software, lab integration, and flight operations of our own satellites on orbit. Our engineers bring deep experience from many satellite programs and other flight vehicles, with real strength in both our mission and the core GNC disciplines. We design, prototype, test, iterate and learn together. Because GNC is central to safe flight, we drive the concepts of operations and many of the system-level analyses on the program. We also have a lot of freedom. We trust our engineers to choose their own tools and approaches for the problems they face, and to own the results. If you want the autonomy to solve hard problems your way, with a team of strong engineers, you will feel at home here.
US, WA, Redmond
Amazon Leo is building a constellation of thousands of low Earth orbit satellites. It will bring fast, reliable internet to customers beyond the reach of existing networks. On the Guidance, Navigation and Control (GNC) team, you will design the algorithms, simulations and onboard autonomy that keep every satellite precisely pointed and stable. Your work lets the payload serve customers on the ground, and it keeps the fleet flying safely. This is satellite GNC at constellation scale. The constellation is launching and growing today, so you will see your work go from concept to orbit, and then fly on many satellites. In this role, you will: - Take your GNC algorithms from concept to orbit, and stay with them through integration, test and on-orbit operations. - Write the production C++ flight code for your own algorithms. The code that flies is the code you write. - Solve hard problems in precise pointing, payload cueing and fleet autonomy. - Work across design, simulation, test and flight operations, not a narrow slice of the lifecycle. **Export Control Requirement:** Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities - Design and analyze algorithms for state estimation, attitude determination and control, precise pointing and payload cueing against demanding performance requirements. - Implement these algorithms in production C++ flight software. Our GNC engineers own their algorithms all the way into flight, and partner with our embedded software engineers to integrate and test them. - Write concepts of operations for each phase of a satellite's life, from launch and orbit raising to service and deorbit, including failures and recovery. Balance what the payload needs against momentum, power, thermal and ground-contact limits. - Develop momentum management strategies with reaction wheels and magnetic torquers. Help select, size and place the GNC sensors and actuators for future satellites, and design the algorithms that use them. These include star trackers, magnetometers, sun sensors, IMUs and GNSS receivers. - Develop onboard autonomy, including Fault Detection, Isolation and Recovery (FDIR), so that the fleet operates safely at scale with minimal ground intervention. - Build and validate satellite and constellation models and simulations at several levels of fidelity, including 6-DOF simulation and Monte Carlo analysis. Verify closed-loop performance in hardware-in-the-loop (HITL) tests. - Support component environmental tests, functional and performance checkout, and subsystem and satellite integration in our labs. - Analyze telemetry from the whole fleet. Build the metrics, dashboards and tools that track pointing performance and payload operations time as the constellation grows, and use them to improve the fleet. - Operate the GNC system on orbit and take part in the team's on-call rotation. Review fleet data, support maneuvers, and resolve anomalies when on-orbit behavior differs from the ground model. - Review designs and code with the team, and document your algorithms, analyses and results clearly. A day in the life This role covers a wide range of problems across the spacecraft and the network. You will derive and prototype estimation and control algorithms, and then turn them into production flight code. You will prove them in 6-DOF and Monte Carlo simulation and in hardware-in-the-loop tests in the lab. You will support satellite integration. When a satellite does not behave as the ground model predicted, you will dig into fleet telemetry, find the cause and drive the fix. You will own each problem end to end, with the focus to go deep on it. GNC is at the center of safe flight, so you will work across the whole program. The payload, power, thermal and operations teams all depend on GNC, and you will balance their needs against the pointing and momentum budgets. You will partner closely with avionics, flight software and embedded software engineers to make your algorithms run reliably on the spacecraft. You will help the mechanical teams shape the next generation of satellite hardware, from reaction wheels to star trackers. As satellites move from design through manufacturing into orbit, you will work with systems engineering and Assembly, Integration and Test. The problems are hard: tight pointing requirements, a large constellation to keep flying safely, and the chance to invent capabilities that do not exist yet. Constant work with other teams makes this a place where you keep learning and growing. About the team You will join the Satellite Attitude Determination and Control team. We own GNC for our satellites end to end: algorithm design, flight software, lab integration, and flight operations of our own satellites on orbit. Our engineers bring deep experience from many satellite programs and other flight vehicles, with real strength in both our mission and the core GNC disciplines. We design, prototype, test, iterate and learn together. Because GNC is central to safe flight, we drive the concepts of operations and many of the system-level analyses on the program. We also have a lot of freedom. We trust our engineers to choose their own tools and approaches for the problems they face, and to own the results. If you want the autonomy to solve hard problems your way, with a team of strong engineers, you will feel at home here.
US, CA, San Francisco
The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We are looking for an Applied Scientist to build production machine learning solutions that improve employee experiences and inform workforce decisions. You will work on problems spanning predictive modeling, natural language processing, recommendation systems, personalization, generative AI, and causal evaluation. These solutions will predict workforce outcomes, identify individual and organizational needs, recommend targeted actions, and measure the causal impact of programs, products, and policies across diverse employee populations and business contexts. As an Applied Scientist, you will develop models and algorithms from prototype through production. You will collaborate with other scientists and economists to combine machine learning with causal inference and experimentation, allowing teams to understand both what is likely to happen and which actions will improve outcomes. You will also work with product managers, engineers, and business partners to translate business needs into technical solutions and communicate methods and results to technical and nontechnical audiences. Key job responsibilities • Design, develop, and deploy machine learning solutions in production environments. • Develop solutions using techniques that include predictive modeling, deep learning, natural language processing, recommendation systems, personalization, and generative AI. • Build models that predict workforce outcomes, identify employee and organizational needs, and recommend targeted actions. • Partner with economists and other scientists to design causal evaluations and experimental frameworks that measure the impact of programs, products, and policies. • Combine predictive models with causal estimates to help business partners identify effective actions and make evidence-based decisions. • Collaborate with product managers, engineers, and business partners to translate business requirements into modeling approaches and contribute to technical design and roadmap decisions. • Evaluate model accuracy, performance, calibration, and limitations, and identify opportunities for improvement. • Communicate technical concepts, methods, results, and recommendations to technical peers and business partners. A day in the life • Analyze data to investigate model performance or understand an unexpected result from a causal evaluation. • Brainstorm modeling and evaluation approaches with applied scientists and economists on the team. • Develop and test model features, recommendation methods, or generative AI applications. • Design or analyze experiments and observational studies to estimate the causal impact of programs, products, or policies. • Run simulations, offline evaluations, or backtests to assess model performance. • Meet with product, engineering, and business partners to review requirements, data, designs, and implementation decisions. • Review code changes or technical design documents from scientists and engineers. • Write and present documents covering methods, results, limitations, and recommendations. About the team The People eXperience and Technology Central Science Team (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, wellbeing, and the value of work to Amazonians. We are an interdisciplinary team that combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal.
US, WA, Seattle
Are you excited to play a strategic role in defining the customer experience on Tablets? Come join a dynamic, customer-obsessed, world-class science team to completely reshape the customer experience on our tablets. Key job responsibilities Using Amazon’s large-scale computing resources, you will design and deploy state-of-the-art recommendation models. You will ask research questions about customer behavior, design state-of-the-art models that help customers discover content, and deploy these models to production alongside other engineers. You will participate in the Amazon ML community and mentor other engineers with a strong interest in and knowledge of ML and generative AI. Your work will directly benefit customers! A day in the life We are looking for a passionate, hard-working, and talented Applied Scientist who has experience developing state-of-the-art models and deploying them to production. You will have an opportunity to make an enormous impact on the design, architecture, and implementation of products used everyday by real customers! About the team The Alexa Tablet team is a world-class team that delivers high-quality, innovative products that are loved by our customers. Our team focuses on spinning many of Amazon’s flywheels with bar-raising mobile experiences on our tablets. Over the last 12 years, we have built 4.0+ star rated products, and we continue to look for ways to scale our business. Join us as we continue our ambitious journey which will give you the opportunity to deliver disruptive products with global impact.
IN, KA, Bengaluru
Are you passionate about giving customers the richest, most inspiring experience in their shopping journey? Do you like to dive deep to understand how customer-centric solutions drive measurable results? Do you enjoy working closely with the business and software engineers to design rigorous experiments, build the data infrastructure behind them, and translate results into decisions? You are in the right place! Come join our Prime & Marketing Analytics and Science (PRIMAS) team, where your work will directly impact millions of customers. The EU Marketing & Prime organization is looking for a Data Scientist to join the PRIMAS team. This role sits at the intersection of applied statistics and large-scale analytics — you'll design experiments and causal models, and also own the data pipelines, metrics, and reporting infrastructure that make those results usable across the business. The PRIMAS team provides a comprehensive understanding of customer segments, affinities, and lifetime value. We use data science tools and advanced statistical techniques to study customer purchase and engagement behaviors, and generate actionable insights on where, when, and how we deliver products and programs to customers. We help increase customer engagement, sales, and marketing efficiency, and our systems are built entirely in-house on automated large-scale analytics infrastructure. You will design, launch, and measure experiments across marketing channels (SEM/SEO, Affiliates, Display, Social, Mobile, Email, Onsite, etc.), engagement products, and customer segments. You will improve our understanding of customer behavior, run rigorous power and minimum detectable effect (MDE) analyses to size experiments correctly, and build the causal and conversion models that value and target our marketing — then build the pipelines and dashboards that keep those signals flowing reliably to stakeholders and downstream systems. You will work at the forefront of consumer analytics, tackling some of the hardest measurement problems in the industry alongside strong scientists, statisticians, and software engineers. Key job responsibilities 1. Design and implement scalable, statistically rigorous experiments (A/B, geo, holdout, quasi-experiments) to measure marketing incrementality across channels. 2. Perform power analysis and minimum detectable effect (MDE) calculations to determine experiment sample sizes, durations, and design trade-offs before launch. 3. Build causal and treatment-effect models that produce conversion and valuation signals consumed by downstream bidding and budgeting systems. 4. Building the ETL, metric definitions, and datasets that make results scalable, extensible, and repeatable rather than one-off analyses. 5. Develop measurement frameworks that quantify the true, platform-independent contribution of marketing over time, and build the dashboards and reporting that keep those metrics visible to the business. 6. Apply statistical, mathematical, and machine learning techniques to solve ambiguous business problems where the right approach isn't obvious. 7. Analyze experiment results for validity — inspecting distributions, checking for sample ratio mismatch, exploring covariate balance, and tracking down the source of anomalies. 8. Communicate experiment design, results, and trade-offs clearly to business and leadership audiences, including inputs into business reviews, and influence decisions and technical direction across teams. 9. Establish scalable, repeatable processes and best practices for experiment design, data modeling, and analysis.
IN, KA, Bengaluru
Amazon.com’s Product Detail Page team is looking for talented, motivated and passionate applied scientist to be part of the design and development of a highly scalable multi-tiered shopping application to provide the best possible online shopping experience for Amazon customers world-wide. Our team is comprised of talented applied scientists, developers, testers, program managers, designers and product managers tasked with the singular goal to create THE world's best buying experience. Scientists on this team develop the next-generation technologies and experiences that change how millions interact and shop online. To provide the best possible online shopping at the scale of the web requires ideas from every area of computer science, including distributed computing, large-scale system design, machine learning, natural language processing, data compression and user interface design; the list goes on and is growing every day. We need our scientists to be versatile and always eager to tackle new problems as we continue to push technology forward. Our team leverages sophisticated econometric, machine learning, and big data technologies to help customers to discover the right products at the right prices from millions of trusted sellers billions of times a day. If you are looking for a career-defining opportunity on one of the most customer centric and business impacting teams within Amazon, we’d love to hear from you. We are looking for an Applied Scientist to help build the next generation of Detail Page optimization algorithms. These new set of algorithms will incorporate the continually changing preferences of our customers and continue to scale with numerous new programs that Amazon is introducing for our customers. You will work with multiple Amazon businesses and programs to identify big business opportunities and propose new business features and technical systems to improve customer experience on Amazon Detail Page, Search Page and many other widgets throughout the website. You will be responsible for the quality of algorithm design and will get the opportunity to present your ideas and share results of your deliverables with Amazon executives on a frequent basis. You will get an opportunity to work with senior scientists to define and enforce broad, company-wide technical standards in optimization techniques, statistical modeling and simulation techniques, and/or data analytics.
US, WA, Seattle
Applied Scientist II (AMZ1513176) (Multiple Positions), Amazon Data Services, Inc., Seattle, WA. Participate in the design, development, evaluation, deployment and updating of data-driven models and analytical solutions for machine learning (ML) and/or natural language (NL) applications. Develop and/or apply statistical modeling techniques (e.g. Bayesian models and deep neural networks), optimization methods, and other ML techniques to different applications in business and engineering. Routinely build and deploy ML models on available data. Research and implement novel ML and statistical approaches to add value to the business. Mentor junior engineers and scientists. (AMZ1513176) 40 hrs/week, Mon-Fri, 8:00 a.m. - 5:00 p.m. Salary Range: $163,617 - $193,200/yr. Amazon.com is an Equal Opportunity – Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation MINIMUM REQUIREMENTS: Master's degree or foreign equivalent in Computer Science, Machine Learning, Statistics, or a related field and (1) one year of research or work experience in the job offered, or as a Research Scientist, Research Assistant, Software Engineer, or a related occupation. Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Machine Learning, Statistics, or a related field and (5) five years of research or work experience in a related occupation as equivalent to the Master's degree and one year of research or work experience. Must have (1) one year of research or work experience in the following skill(s): programming in Java, C++, Python, or equivalent programming language; and conducting the analysis and development of various supervised and unsupervised machine learning models for moderately complex projects in business, science, or engineering. Employer will accept any suitable combination of education, training or experience. Multiple Positions Available. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.#0000
US, WA, Seattle
nnovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the extreme. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
US, WA, Bellevue
Are you curious about turning complex data into actionable insights that shape how millions of customers experience Amazon? Do you enjoy building analytical models, testing hypotheses, and seeing your work drive real business decisions? We are looking for a Data Scientist to join our team at Amazon. In this role, you will apply statistical techniques, machine learning, and data analysis to solve well-defined business problems and deliver measurable improvements. You will work with large-scale datasets from multiple sources, build and validate models, and create metrics that quantify impact. This is an opportunity for a self-starter who is comfortable with ambiguity in data, thrives on collaboration with science and engineering partners, and is eager to grow their craft in a fast-paced environment. Key job responsibilities - Use statistical methods, machine learning algorithms, and data analysis techniques to translate well-defined business problems into data science solutions that improve processes and systems. - Gather, clean, and integrate large datasets from multiple sources to build and validate models, ensuring data integrity and adherence to best practices throughout the pipeline. - Design and deliver metrics, visualizations, and reports that compare results against benchmarks and original project goals, enabling clear and informed decision-making for stakeholders. - Collaborate with business, science, and engineering teams to understand customer needs, identify opportunities, and develop scalable analytical solutions using tools such as Python, R, or SQL. - Evaluate opportunities to integrate generative artificial intelligence tools into workflows, refining outputs and applying responsible practices to augment productivity and solution quality. About the team Our team is focused on using data science to help Amazon make smarter, faster decisions that benefit customers. We build analytical models and machine learning solutions that operate at scale, and we value rigorous methodology paired with clear communication. You will join a collaborative group of scientists and engineers who are passionate about learning from one another and pushing the boundaries of what data can do. If you are excited about growing your career in an inclusive, supportive environment where your contributions have tangible impact, we would love to hear from you.
CH, Zurich
Are you a MS or PhD student interested in a 2026 Applied Science Internship in the field of Robotics? Do you enjoy diving deep into hard technical problems and coming up with solutions that enable successful products that improve the lives of people in a meaningful way? If this describes you, come join our research teams at Amazon. Key job responsibilities As an Applied Science Intern, you will have access to large datasets with billions of images and video to build large-scale machine learning systems. Additionally, you will analyze and model terabytes of text, images, and other types of data to solve real-world problems and translate business and functional requirements into quick prototypes or proofs of concept. We are looking for scientists capable of using a variety of domain expertise combined with machine learning and statistical techniques to invent, design, evangelize, and implement state-of-the-art solutions for never-before-solved problems.