How to produce factually accurate automatic text summaries

New metric can be calculated 55 times as quickly as its state-of-the-art predecessor, making it practical for model training.

Abstractive summarization is the automatic extraction and recombination of phrases from a text in order to summarize that text. Deep-learning-based abstractive-summarization systems are usually trained to maximize the overlap between the summaries they generate and sample summaries in their training data.

The trouble with this approach is that a summary that overlaps significantly with a target summary may recombine phrases in factually inaccurate manner. In the example below, which concerns an upcoming boxing match, the summarization model correctly concludes that “has a chink in his armor” summarizes an important aspect of the input text, but it applies it to the wrong boxer:

Klitschko example.png
Conventional metrics for training abstractive-summarization models don’t account for factual accuracy.

Although abstractive-summarization models have become very good at generating fluent, syntactically correct text, their frequent factual inaccuracy has severely hampered their adoption.

In a paper we presented at this year’s meeting of the Association for Computational Linguistics (ACL), we describe a new metric for measuring the performance of abstractive-summarization models, which accounts for factual accuracy. We also describe a methodology for using our metric to train abstractive-summarization models.

Our metric adopts the same general strategy as the earlier QAGS metric, but it’s 55 times as fast to apply, which makes it more practical for model training.

QAGS-QUALS-Image.png
Our new summary-scoring metric, QUALS (bottom), uses the same strategy as the earlier QAGS (top) but has a simpler architecture, enabling it to generate a score 55 times as quickly.
Credit: Glynis Condon

Using QAGS as an evaluation metric, we compared models trained using our approach to models trained using traditional metrics and methodologies, and we found that our approach improved on the best-performing previous models by 15% on one dataset and by 2% on another.

Scoring through question answering

QAGS (which stands for question answering and generation for summarization) uses a four-step procedure to score a text summary. First, it extracts names and noun phrases from the summary; these are potential answers to potential questions about the summary. 

Second, it feeds each extracted noun, together with the text of the summary, to a trained question generation model, which produces a question whose answer is the noun. Third, it feeds each of the generated questions to a trained question-answering model, once accompanied by the summary and once accompanied by the source text. 

QAGS-Image.cropped.png
QAGS requires the sequential application of three neural models: an answer extraction model, a question-answering model, and a question generation model.
Credit: Glynis Condon

The final score assesses the similarity between the answers based on the source text and the answers based on the summary. The intuition is that if both the summary and the source text cause the question-answering model to answer the questions in the same way, the summary is factually accurate. If they cause different answers, then the summary has probably garbled some facts.

By accounting for factual accuracy, QAGS offers a better assessment of summary quality than metrics based on phrasal overlap. But it requires the sequential application of three different deep-learning networks, which is inefficient.

QUALS

Our approach, which we call QUALS (for question answering with language model score for summarization), reduces the number of models to one, which makes it 55 times as fast as QAGS.

That one model is the joint question-and-answer generation (QAGen) model that members of our group presented at last year’s ACL. It takes a text as input and generates question-and-answer pairs pertaining to it.

QUALS-Image.cropped.png
QUALS requires a single neural model, a question-and-answer generation model.
Credit: Glynis Condon

The output of the QAGen model for a given input can be thought of as a huge tree, in which the nodes are words and each edge encodes the likelihood that a particular word will be followed by another word.

For a given summary, we search the resulting tree to produce 60 high-probability question-and-answer pairs. Our search algorithm ensures that we explore diverse paths through the tree, in order to generate a variety of candidate questions and answers. Then we throw out all the question-answer pairs whose answers are not sequences of words found in the summary.

Next, we feed the source text on which the summary is based to the QAGen model. We use the resulting tree to calculate the probabilities of the same question-answer pairs we extracted for the summary. When, for the source text, the probability of generating a particular question-answer pair is small compared to the probability for the summary, the QUALS will be low. Intuitively, the discrepancy suggests that the question-answer pair was plausible for the summary but not in the source text, indicating factual inconsistency.

QUALS scoring.png
Probabilities per token (words and other standalone symbols) of two different question-answer pairs, based on a summary (blue) and an input document (orange). The large probability differences for the answer in the right-hand example give it a much lower QUALS score (-2.615) than the right-hand example (-0.054).

Training methodology

The QUALS score gives us an efficiently computable measure of a summary’s factual accuracy, but using it to train a machine learning model is not straightforward. Differences in QUALS score can’t simply be back-propagated through the QAGen model to update the summarization model.

So in our paper, we propose contrastive learning as a method for using QUALS to train a summarization model. First, we train a summarization model using the standard approach, which uses maximum-likelihood estimation (MLE) to approximate a phrasal-overlap score.

Next, we use the trained model to generate new summaries for all the source texts in the training data and create two different groups of summaries. One group, S+, contains ground truth summaries that have high QUALS scores (indicating factually accurate summaries); the other, S- contains generated summaries that have low QUALS scores (indicating factually inaccurate summaries).

Finally, we retrain the summarization model, using a loss function that encourages it to generate summaries like those in S+ and discourages it from generating summaries like those in S-.

Evaluation

Sample summaries.png
Examples from the human-evaluation study, featuring input texts and summaries produced using both MLE and the ConSeq model, which is trained using QUALS.

As baselines for the evaluation of our approach, we used two models. One was trained using MLE in the standard way, to fine-tune a BART language model. For the other, we used our contrastive-learning methodology, but instead of using QUALS to evaluate summaries, we used an ensemble of three ROUGE metrics (ROUGE 1, ROUGE 2, and ROUGE L), all of which are based on phrasal overlap.

In addition to evaluating the models’ performance using QAGS, we evaluated them according to the three ROUGE metrics and FactCC, another model-based metric that simply predicts the factual consistency of two texts. On all five metrics, models trained using QUALS outperformed the two baselines.

For validation, we also conducted a human-evaluation study, which involved 100 summaries generated using QUALS and 100 summaries generated using MLE for each of two datasets (XSUM and CNNDM). Human subjects were asked to compare the summaries on three attributes: factual consistency, informativeness and grammatical correctness.

On average, annotators found the QUALS-based summaries more factually accurate and more informative than the MLE-based summaries, for both datasets. On grammatical correctness, the two models’ performance was virtually indistinguishable.

Human-study stats.png
The results of the human-evaluation study. Subjects were asked whether summaries produced using QUALS were better than, worse than, or equal to those produced using MLE, on three axes.

Research areas

Related content

US, CA, Sunnyvale
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Scientist with a strong deep learning background, to help build industry-leading technology with generative AI (GenAI) and multi-modal systems. Key job responsibilities As an Applied Scientist with the AGI team, you will work with talented peers to develop algorithms and modeling techniques to advance the state of the art with multi-modal systems. Your work will directly impact our customers in the form of products and services that make use of vision and language technology. You will leverage Amazon’s large-scale computing resources to accelerate development with multi-modal Large Language Models (LLMs) and GenAI in Computer Vision. About the team The AGI team has a mission to push the envelope with multimodal LLMs and GenAI in Computer Vision, in order to provide the best-possible experience for our customers.
US, CA, San Francisco
Do you want to create intelligent, adaptable robots with global impact? We are seeking an experienced Applied Science Manager to lead a team of talented applied scientists and software engineers developing and deploying advanced manipulation strategies and algorithms. You will drive innovation that enables manipulation in high-contact, high-density, and diverse conditions with the speed and reliability that will delight our customers. Collaborating with cross-functional teams across hardware, software, and science, you will deliver reliable and high-performing solutions that will scale across geographies, applications, and conditions. You should enjoy the process of solving real-world problems that, quite frankly, haven’t been solved at scale anywhere before. Along the way, we guarantee you’ll get opportunities to be a disruptor, prolific innovator, and a reputed problem solver—someone who truly enables robotics to significantly impact the lives of millions of consumers. A day in the life - Prioritize being a great people manager: motivating, rewarding, and coaching your diverse team is the most important part of this role. You will recruit and retain top talent and excel in people and performance management tasks. - Set a vision for the team and create the technical roadmap that deliver results for customers while thinking big for future applications. - Guide the research, design, deployment, and evaluation of complex motion planning and control algorithms for contact-rich, cluttered, real-world manipulation problems. - Work closely with perception, hardware, and software teams to create integrated robotic solutions that are better than the sum of their parts. - Implement best practices in applied research and software development, managing project timelines, resources, and deliverables effectively. Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
US, WA, Seattle
Amazon Economics is seeking Structural Economist (STRUC) Interns who are passionate about applying structural econometric methods to solve real-world business challenges. STRUC economists specialize in the econometric analysis of models that involve the estimation of fundamental preferences and strategic effects. In this full-time internship (40 hours per week, with hourly compensation), you'll work with large-scale datasets to model strategic decision-making and inform business optimization, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. Key job responsibilities As a STRUC Economist Intern, you'll specialize in structural econometric analysis to estimate fundamental preferences and strategic effects in complex business environments. Your responsibilities include: - Analyze large-scale datasets using structural econometric techniques to solve complex business challenges - Applying discrete choice models and methods, including logistic regression family models (such as BLP, nested logit) and models with alternative distributional assumptions - Utilizing advanced structural methods including dynamic models of customer or firm decisions over time, applied game theory (entry and exit of firms), auction models, and labor market models - Building datasets and performing data analysis at scale - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including pricing analysis, competition modeling, strategic behavior estimation, contract design, and marketing strategy optimization - Helping business partners formalize and estimate business objectives to drive optimal decision-making and customer value - Build and refine comprehensive datasets for in-depth structural economic analysis - Present complex analytical findings to business leaders and stakeholders
US, WA, Seattle
Amazon Economics is seeking Reduced Form Causal Analysis (RFCA) Economist Interns who are passionate about applying econometric methods to solve real-world business challenges. RFCA represents the largest group of economists at Amazon, and these core econometric methods are fundamental to economic analysis across the company. In this full-time internship (40 hours per week, with hourly compensation), you'll work with large-scale datasets to analyze causal relationships and inform strategic business decisions, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. Key job responsibilities As an RFCA Economist Intern, you'll specialize in econometric analysis to determine causal relationships in complex business environments. Your responsibilities include: - Analyze large-scale datasets using advanced econometric techniques to solve complex business challenges - Applying econometric techniques such as regression analysis, binary variable models, cross-section and panel data analysis, instrumental variables, and treatment effects estimation - Utilizing advanced methods including differences-in-differences, propensity score matching, synthetic controls, and experimental design - Building datasets and performing data analysis at scale - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including program evaluation, elasticity estimation, customer behavior analysis, and predictive modeling that accounts for seasonality and time trends - Build and refine comprehensive datasets for in-depth economic analysis - Present complex analytical findings to business leaders and stakeholders
US, WA, Seattle
Amazon Economics is seeking Forecasting, Macroeconomics and Finance (FMF) Economist Interns who are passionate about applying time-series econometric methods to solve real-world business challenges. FMF economists interpret and forecast Amazon business dynamics by combining advanced time-series statistical methods with strong economic analysis and intuition. In this full-time internship (40 hours per week, with hourly compensation), you'll work with large-scale datasets to forecast business trends and inform strategic decisions, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. Key job responsibilities As an FMF Economist Intern, you'll specialize in time-series econometric analysis to understand, predict, and optimize Amazon's business dynamics. Your responsibilities include: - Analyze large-scale datasets using advanced time-series econometric techniques to solve complex business challenges - Applying frontier methods in time series econometrics, including forecasting models, dynamic systems analysis, and econometric models that combine macro and micro data - Developing formal models to understand past and present business dynamics, predict future trends, and identify relevant risks and opportunities - Building datasets and performing data analysis at scale using world-class data tools - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including analyzing drivers of growth and profitability, forecasting business metrics, understanding how customer experience interacts with external conditions, and evaluating short, medium, and long-term business dynamics - Build and refine comprehensive datasets for in-depth time-series economic analysis - Present complex analytical findings to business leaders and stakeholders
US, WA, Seattle
Do you want a role with deep meaning and the ability to have a global impact? Hiring top talent is not only critical to Amazon’s success – it can literally change the world. It took a lot of great hires to deliver innovations like AWS, Prime, and Alexa, which make life better for millions of customers around the world. As part of the Intelligent Talent Acquisition (ITA) team, you'll have the opportunity to reinvent Amazon’s hiring process with unprecedented scale, sophistication, and accuracy. ITA is an industry-leading people science and technology organization made up of scientists, engineers, analysts, product professionals, and more. Our shared goal is to fairly and precisely connect the right people to the right jobs. Last year, we delivered over 6 million online candidate assessments, driving a merit-based hiring approach that gives candidates the opportunity to showcase their true skills. Each year we also help Amazon deliver billions of packages around the world by making it possible to hire hundreds of thousands of associates in the right quantity, at the right location, at exactly the right time. You’ll work on state-of-the-art research with advanced software tools, new AI systems, and machine learning algorithms to solve complex hiring challenges. Join ITA in using cutting-edge technologies to transform the hiring landscape and make a meaningful difference in people's lives. Together, we can solve the world's toughest hiring problems. Within ITA, the Global Hiring Science (GHS) team designs and implements innovative hiring solutions at scale. We work in a fast-paced, global environment where we use research to solve complex problems and build scalable hiring products that deliver measurable impact to our customers. We are seeking selection researchers with a strong foundation in hiring assessment development, legally-defensible validation approaches, research and experimental design, and data analysis. Preferred candidates will have experience across the full hiring assessment lifecycle, from solution design to content development and validation to impact analysis. We are looking for equal parts researcher and consultant, who is able to influence customers with insights derived from science and data. You will work closely with cross-functional teams to design new hiring solutions and experiment with measurement methods intended to precisely define exactly what job success looks like and how best to predict it. Key job responsibilities What you’ll do as a GHS Research Scientist: • Design large-scale personnel selection research that shapes Amazon’s global talent assessment practices across a variety of topics (e.g., assessment validation, measuring post-hire impact) • Partner with key stakeholders to create innovative solutions that blend scientific rigor with real-world business impact while navigating complex legal and professional standards • Apply advanced statistical techniques to analyze massive, diverse datasets to uncover insights that optimize our candidate evaluation processes and drive hiring excellence • Explore emerging technologies and innovative methodologies to enhance talent measurement while maintaining Amazon's commitment to scientific integrity • Translate complex research findings into compelling, actionable strategies that influence senior leader/business decisions and shape Amazon's talent acquisition roadmap • Write impactful documents that distill intricate scientific concepts into clear, persuasive communications for diverse audiences, from data scientists to business leaders • Ensure effective teamwork, communication, collaboration, and commitment across multiple teams with competing priorities A day in the life Imagine diving into challenges that impact millions of employees across Amazon's global operations. As a GHS Research Scientist, you'll tackle questions about hiring and organizational effectiveness on a global scale. Your day might begin with analyzing datasets to inform how we attract and select world-class talent. Throughout the day, you'll collaborate with peers in our research community, discussing different research methodologies and sharing innovative approaches to solving unique personnel challenges. This role offers a blend of focused analytical time and interacting with stakeholders across the globe.
US, WA, Seattle
The Automated Reasoning Group in the AWS Neuron Compiler team is looking for an Applied Scientist to work on the intersection of Artificial Intelligence and program analysis to raise the code quality bar in our state-of-the-art deep learning compiler stack. This stack is designed to optimize application models across diverse domains, including Large Language and Vision, originating from leading frameworks such as PyTorch, TensorFlow, and JAX. Your role will involve working closely with our custom-built Machine Learning accelerators, Inferentia and Trainium, which represent the forefront of AWS innovation for advanced ML capabilities, and is the underpinning of Generative AI. In this role as an Applied Scientist, you'll be instrumental in designing, developing, and deploying analyzers for ML compiler stages and compiler IRs. You will architect and implement business-critical tooling, publish cutting-edge research, and mentor a brilliant team of experienced scientists and engineers. You will need to be technically capable, credible, and curious in your own right as a trusted AWS Neuron engineer, innovating on behalf of our customers. Your responsibilities will involve tackling crucial challenges alongside a talented engineering team, contributing to leading-edge design and research in compiler technology and deep-learning systems software. Strong experience in programming languages, compilers, program analyzers, and program synthesis engines will be a benefit in this role. A background in machine learning and AI accelerators is preferred but not required. A day in the life Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
US, NY, New York
The Sponsored Products and Brands (SPB) team at Amazon Ads is re-imagining the advertising landscape through state-of-the-art generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. The Off-Search team within Sponsored Products and Brands (SPB) is focused on building delightful ad experiences across various surfaces beyond Search on Amazon—such as product detail pages, the homepage, and store-in-store pages—to drive monetization. Our vision is to deliver highly personalized, context-aware advertising that adapts to individual shopper preferences, scales across diverse page types, remains relevant to seasonal and event-driven moments, and integrates seamlessly with organic recommendations such as new arrivals, basket-building content, and fast-delivery options. To execute this vision, we work in close partnership with Amazon Stores stakeholders to lead the expansion and growth of advertising across Amazon-owned and -operated pages beyond Search. We operate full stack—from backend ads-retail edge services, ads retrieval, and ad auctions to shopper-facing experiences—all designed to deliver meaningful value. Curious about our advertising solutions? Discover more about Sponsored Products and Sponsored Brands to see how we’re helping businesses grow on Amazon.com and beyond! Key job responsibilities This role will be pivotal in redesigning how ads contribute to a personalized, relevant, and inspirational shopping experience, with the customer value proposition at the forefront. Key responsibilities include, but are not limited to: - Contribute to the design and development of GenAI, deep learning, multi-objective optimization and/or reinforcement learning empowered solutions to transform ad retrieval, auctions, whole-page relevance, and/or bespoke shopping experiences. - Collaborate cross-functionally with other scientists, engineers, and product managers to bring scalable, production-ready science solutions to life. - Stay abreast of industry trends in GenAI, LLMs, and related disciplines, bringing fresh and innovative concepts, ideas, and prototypes to the organization. - Contribute to the enhancement of team’s scientific and technical rigor by identifying and implementing best-in-class algorithms, methodologies, and infrastructure that enable rapid experimentation and scaling. - Mentor and grow junior scientists and engineers, cultivating a high-performing, collaborative, and intellectually curious team. A day in the life As an Applied Scientist on the Sponsored Products and Brands Off-Search team, you will contribute to the development in Generative AI (GenAI) and Large Language Models (LLMs) to revolutionize our advertising flow, backend optimization, and frontend shopping experiences. This is a rare opportunity to redefine how ads are retrieved, allocated, and/or experienced—elevating them into personalized, contextually aware, and inspiring components of the customer journey. You will have the opportunity to fundamentally transform areas such as ad retrieval, ad allocation, whole-page relevance, and differentiated recommendations through the lens of GenAI. By building novel generative models grounded in both Amazon’s rich data and the world’s collective knowledge, your work will shape how customers engage with ads, discover products, and make purchasing decisions. If you are passionate about applying frontier AI to real-world problems with massive scale and impact, this is your opportunity to define the next chapter of advertising science. About the team The Off-Search team within Sponsored Products and Brands (SPB) is focused on building delightful ad experiences across various surfaces beyond Search on Amazon—such as product detail pages, the homepage, and store-in-store pages—to drive monetization. Our vision is to deliver highly personalized, context-aware advertising that adapts to individual shopper preferences, scales across diverse page types, remains relevant to seasonal and event-driven moments, and integrates seamlessly with organic recommendations such as new arrivals, basket-building content, and fast-delivery options. To execute this vision, we work in close partnership with Amazon Stores stakeholders to lead the expansion and growth of advertising across Amazon-owned and -operated pages beyond Search. We operate full stack—from backend ads-retail edge services, ads retrieval, and ad auctions to shopper-facing experiences—all designed to deliver meaningful value. Curious about our advertising solutions? Discover more about Sponsored Products and Sponsored Brands to see how we’re helping businesses grow on Amazon.com and beyond!
US, MD, Jessup
Application deadline: Applications will be accepted on an ongoing basis Are you excited to help the US Intelligence Community design, build, and implement AI algorithms, including advanced Generative AI solutions, to augment decision making while meeting the highest standards for reliability, transparency, and scalability? The Amazon Web Services (AWS) US Federal Professional Services team works directly with US Intelligence Community agencies and other public sector entities to achieve their mission goals through the adoption of Machine Learning (ML) and Generative AI methods. We build models for text, image, video, audio, and multi-modal use cases, leveraging both traditional ML approaches and state-of-the-art generative models including Large Language Models (LLMs), text-to-image generation, and other advanced AI capabilities to fit the mission. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based on customer needs. At AWS, we're hiring experienced data scientists with a background in both traditional and generative AI who can help our customers understand the opportunities their data presents, and build solutions that earn the customer trust needed for deployment to production systems. In this role, you will work closely with customers to deeply understand their data challenges and requirements, and design tailored solutions that best fit their use cases. You should have broad experience building models using all kinds of data sources, and building data-intensive applications at scale. You should possess excellent business acumen and communication skills to collaborate effectively with stakeholders, develop key business questions, and translate requirements into actionable solutions. You will provide guidance and support to other engineers, sharing industry best practices and driving innovation in the field of data science and AI. This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilities As a Data Scientist, you will: - Collaborate with AI/ML scientists and architects to research, design, develop, and evaluate AI algorithms to address real-world challenges - Interact with customers directly to understand the business problem, help and aid them in implementation of AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths to production. - Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder - Provide customer and market feedback to Product and Engineering teams to help define product direction - This position may require up to 25% local travel. About the team Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
US, NY, New York
Are you looking to work at the forefront of Machine Learning and AI? Would you be excited to apply Generative AI algorithms to solve real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational business opportunities. This is a team of strategists, scientists, engineers, and architects working step-by-step with customers to build bespoke solutions that harness the power of generative AI. Starting in 2024, the Innovation Center launched a new Custom Model and Optimization program to help customers develop and scale highly customized generative AI solutions. The team helps customers imagine and scope bespoke use cases that will create the greatest value for their businesses, define paths to navigate technical or business challenges, develop and optimize models to power their solutions, and make plans for launching solutions at scale. The GenAI Innovation Center team provides guidance on best practices for applying generative AI responsibly and cost efficiently. You will work directly with customers and innovate in a fast-paced organization that contributes to game-changing projects and technologies. You will design and run experiments, research new algorithms, and find new ways of optimizing risk, profitability, and customer experience. We’re looking for Applied Scientists capable of using GenAI and other techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. Key job responsibilities • Collaborate with AI/ML scientists and architects to research, design, develop, and evaluate generative AI solutions to address real-world challenges • Interact with customers directly to understand their business problems, aid them in implementation of generative AI solutions, brief customers and guide them on adoption patterns and paths to production • Help customers optimize their solutions through approaches such as model selection, training or tuning, right-sizing, distillation, and hardware optimization • Provide customer and market feedback to product and engineering teams to help define product direction