How to produce factually accurate automatic text summaries

New metric can be calculated 55 times as quickly as its state-of-the-art predecessor, making it practical for model training.

Abstractive summarization is the automatic extraction and recombination of phrases from a text in order to summarize that text. Deep-learning-based abstractive-summarization systems are usually trained to maximize the overlap between the summaries they generate and sample summaries in their training data.

The trouble with this approach is that a summary that overlaps significantly with a target summary may recombine phrases in factually inaccurate manner. In the example below, which concerns an upcoming boxing match, the summarization model correctly concludes that “has a chink in his armor” summarizes an important aspect of the input text, but it applies it to the wrong boxer:

Klitschko example.png
Conventional metrics for training abstractive-summarization models don’t account for factual accuracy.

Although abstractive-summarization models have become very good at generating fluent, syntactically correct text, their frequent factual inaccuracy has severely hampered their adoption.

In a paper we presented at this year’s meeting of the Association for Computational Linguistics (ACL), we describe a new metric for measuring the performance of abstractive-summarization models, which accounts for factual accuracy. We also describe a methodology for using our metric to train abstractive-summarization models.

Our metric adopts the same general strategy as the earlier QAGS metric, but it’s 55 times as fast to apply, which makes it more practical for model training.

QAGS-QUALS-Image.png
Our new summary-scoring metric, QUALS (bottom), uses the same strategy as the earlier QAGS (top) but has a simpler architecture, enabling it to generate a score 55 times as quickly.
Credit: Glynis Condon

Using QAGS as an evaluation metric, we compared models trained using our approach to models trained using traditional metrics and methodologies, and we found that our approach improved on the best-performing previous models by 15% on one dataset and by 2% on another.

Scoring through question answering

QAGS (which stands for question answering and generation for summarization) uses a four-step procedure to score a text summary. First, it extracts names and noun phrases from the summary; these are potential answers to potential questions about the summary. 

Second, it feeds each extracted noun, together with the text of the summary, to a trained question generation model, which produces a question whose answer is the noun. Third, it feeds each of the generated questions to a trained question-answering model, once accompanied by the summary and once accompanied by the source text. 

QAGS-Image.cropped.png
QAGS requires the sequential application of three neural models: an answer extraction model, a question-answering model, and a question generation model.
Credit: Glynis Condon

The final score assesses the similarity between the answers based on the source text and the answers based on the summary. The intuition is that if both the summary and the source text cause the question-answering model to answer the questions in the same way, the summary is factually accurate. If they cause different answers, then the summary has probably garbled some facts.

By accounting for factual accuracy, QAGS offers a better assessment of summary quality than metrics based on phrasal overlap. But it requires the sequential application of three different deep-learning networks, which is inefficient.

QUALS

Our approach, which we call QUALS (for question answering with language model score for summarization), reduces the number of models to one, which makes it 55 times as fast as QAGS.

That one model is the joint question-and-answer generation (QAGen) model that members of our group presented at last year’s ACL. It takes a text as input and generates question-and-answer pairs pertaining to it.

QUALS-Image.cropped.png
QUALS requires a single neural model, a question-and-answer generation model.
Credit: Glynis Condon

The output of the QAGen model for a given input can be thought of as a huge tree, in which the nodes are words and each edge encodes the likelihood that a particular word will be followed by another word.

For a given summary, we search the resulting tree to produce 60 high-probability question-and-answer pairs. Our search algorithm ensures that we explore diverse paths through the tree, in order to generate a variety of candidate questions and answers. Then we throw out all the question-answer pairs whose answers are not sequences of words found in the summary.

Next, we feed the source text on which the summary is based to the QAGen model. We use the resulting tree to calculate the probabilities of the same question-answer pairs we extracted for the summary. When, for the source text, the probability of generating a particular question-answer pair is small compared to the probability for the summary, the QUALS will be low. Intuitively, the discrepancy suggests that the question-answer pair was plausible for the summary but not in the source text, indicating factual inconsistency.

QUALS scoring.png
Probabilities per token (words and other standalone symbols) of two different question-answer pairs, based on a summary (blue) and an input document (orange). The large probability differences for the answer in the right-hand example give it a much lower QUALS score (-2.615) than the right-hand example (-0.054).

Training methodology

The QUALS score gives us an efficiently computable measure of a summary’s factual accuracy, but using it to train a machine learning model is not straightforward. Differences in QUALS score can’t simply be back-propagated through the QAGen model to update the summarization model.

So in our paper, we propose contrastive learning as a method for using QUALS to train a summarization model. First, we train a summarization model using the standard approach, which uses maximum-likelihood estimation (MLE) to approximate a phrasal-overlap score.

Next, we use the trained model to generate new summaries for all the source texts in the training data and create two different groups of summaries. One group, S+, contains ground truth summaries that have high QUALS scores (indicating factually accurate summaries); the other, S- contains generated summaries that have low QUALS scores (indicating factually inaccurate summaries).

Finally, we retrain the summarization model, using a loss function that encourages it to generate summaries like those in S+ and discourages it from generating summaries like those in S-.

Evaluation

Sample summaries.png
Examples from the human-evaluation study, featuring input texts and summaries produced using both MLE and the ConSeq model, which is trained using QUALS.

As baselines for the evaluation of our approach, we used two models. One was trained using MLE in the standard way, to fine-tune a BART language model. For the other, we used our contrastive-learning methodology, but instead of using QUALS to evaluate summaries, we used an ensemble of three ROUGE metrics (ROUGE 1, ROUGE 2, and ROUGE L), all of which are based on phrasal overlap.

In addition to evaluating the models’ performance using QAGS, we evaluated them according to the three ROUGE metrics and FactCC, another model-based metric that simply predicts the factual consistency of two texts. On all five metrics, models trained using QUALS outperformed the two baselines.

For validation, we also conducted a human-evaluation study, which involved 100 summaries generated using QUALS and 100 summaries generated using MLE for each of two datasets (XSUM and CNNDM). Human subjects were asked to compare the summaries on three attributes: factual consistency, informativeness and grammatical correctness.

On average, annotators found the QUALS-based summaries more factually accurate and more informative than the MLE-based summaries, for both datasets. On grammatical correctness, the two models’ performance was virtually indistinguishable.

Human-study stats.png
The results of the human-evaluation study. Subjects were asked whether summaries produced using QUALS were better than, worse than, or equal to those produced using MLE, on three axes.

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Amazon Fulfillment Technologies Amazon Fulfillment Technologies develops tech solutions that create network optimizations for all Amazon sites worldwide. We own network infrastructure and devices in all buildings and labor planning and scheduling technology for fulfillment centers in North America and Europe.
US, NY, New York
The FAIM (Full Funnel Agentic Intelligence and Models) builds the agentic AI systems behind next-generation advertising. The team develops multimodal foundation models and LLM-driven agents that power shopper understanding, audience-aware creative generation, and agentic advertising workflows. As a Principal Applied Scientist for the FAIM team, you will invent the models that help advertisers achieve desired outcomes. Today's state of the art models can setup ad campaigns to a specification, but do not understand advertising strategy well enough to help with abstract goals that real advertisers ask about like "how can I make more money." This is a rare charter to build foundational optimization science where little exists today, spanning campaign recommendation, cross-product budget allocation, incrementality measurement, and long-term-sales modeling. You will set technical direction for a growing team, partner with engineering and product to take models from research to production at Amazon scale, and directly move advertiser ROAS and new-to-brand growth. In this role you will - Own the science vision for developing evaluations of the Ads Agent - Partner with scientists from across Ads to develop best practices for evaluating agent performance both online and offline - Raise the science bar for all agent evaluations developed in Ads. - Own establishing a data driven foundation for making decisions about when new features are ready to launch in Ads Agent. Key job responsibilities - Define the long-term scientific vision for agent evaluations in Ads - Translate ambiguous advertiser needs and competing objectives into a concrete science roadmap. - Invent, prototype, and productionize machine learning and optimization solutions for joint budget allocation across sponsored ad products, spanning the shopper journey from awareness to purchase. - Develop rigorous approaches to incrementality measurement and long-term-sales modeling that ground optimization in true advertiser value. - Design and lead large-scale experiments and analyses to validate hypotheses and guide product direction. - Partner closely with engineering and product to define technical contracts, data schemas, and serving systems that carry models into production. - Raise the technical bar across science and engineering through mentorship, design reviews, and hands-on collaboration. - Grow scientific talent and publish impactful research internally and at top-tier venues.
CN, 31, Shanghai
As WWGS is committed to building an AI-native, agentic organization, the heart of SSG's evolution is to reinvent how we engage sellers with an AI-first mindset. Delivering that ambition at scale demands breakthrough innovation in our foundational capabilities, at ever-faster speed. To meet these priorities with the pace and focus they require, we are standing up a dedicated team, organized as a POD model - a lean, cross-functional team led by a single owner who holds end-to-end decisions and the business outcome, so we can move at the speed the business demands. Our priority is to build the capability to reach the right sellers at scale, anchored on two pillars: Seller Tagging and Good Contact. Through Seller Tagging, we will turn today's fragmented, siloed seller signals into a unified seller intelligence capability that deepens and broadens how well we truly understand every seller. Through Good Contact, we will resolve the seller identity gaps across our channels and systems, so that every engagement and every system that depends on it, can consistently reach the right seller contact. The Data Scientist will be part of the POD team and support the team to establish structured data governance and model training framework, and trail predict models with real business use cases. Key job responsibilities Design and deliver seller segmentation and propensity models at scale — incorporating GMS, category, growth trajectory, engagement signals, and lifecycle stage. Build contact quality scoring and lifecycle management systems (coverage optimization, dormancy detection, reactivation modeling). Define success metrics, experimentation frameworks (A/B, causal inference), and measurement methodology for seller engagement interventions. Productionize ML models and data products — partner with engineering to deploy seller scores, contact quality indices, and recommendation signals. Explore LLM/GenAI applications: automated insight generation from seller data, contact intent classification, and intelligent report synthesis. Serve as the science representative in bi-weekly NBS theme reviews; present findings and proposals to theme Bar Raisers and leadership. Collaborate with BIE team members to democratize analytical outputs via dashboards and self-serve tools. Contribute to cross-marketplace seller behavior analysis supporting Global Expansion strategy (IN, KR, VN, LATAM). Evaluate, integrate, and iterate on AI systems — assess new AI/ML tools, frameworks, and third-party models for applicability to seller intelligence use cases.