How we built Cedar with automated reasoning and differential testing

The new development process behind Amazon Web Services’ Cedar authorization-policy language.

Cedar is a new authorization-policy language used by the Amazon Verified Permissions and AWS Verified Access managed services, and we recently released it publicly. Using Cedar, developers can write policies that specify fine-grained permissions for their applications. The applications then authorize access requests by calling Cedar’s authorization engine. Because Cedar policies are separate from application code, they can be independently authored, updated, analyzed, and audited. 

Related content
CAV keynote lecture by the director of applied science for AWS Identity explains how AWS is making the power of automated reasoning available to all customers.

We want to assure developers that Cedar’s authorization decisions will be correct. To provide that assurance, we follow a two-part process we call verification-guided development when we’re working on Cedar. First, we use automated reasoning to prove important correctness properties about formal models of Cedar’s components. Second, we use differential random testing to show that the models match the production code. In this blog post we present an overview of verification-guided development for Cedar.

A primer on Cedar

Cedar is a language for writing and enforcing authorization policies for custom applications. Cedar policies are expressed in syntax resembling natural language. They define who (the principal) can do what (the action) on what target (the resource) under which conditions (when)?

To see how Cedar works, consider a simple application, TinyTodo, designed for managing task lists. TinyTodo uses Cedar to control who can do what. Here is one of TinyTodo’s policies:

// policy 1
permit(principal, action, resource)
when {
	resource has owner && resource.owner == principal
};

This policy states that any principal (a TinyTodo User) can perform any action on any resource (a TinyTodo List) as long as the resource’s creator, defined by its owner attribute, matches the requesting principal. Here’s another TinyTodo Cedar policy:

// policy 2
permit (
	principal,
	action == Action::"GetList",
	resource
)
when {
	principal in resource.editors || principal in resource.readers
};

This policy states that any principal can read the contents of a task list (Action::"GetList") if that principal is in either the list’s readers group or its editors group. Here is a third policy:

// policy 3
forbid (
	principal in Team::"interns",
	action == Action::"CreateList",
	resource == Application::"TinyTodo"
);

This policy states that any principal who is an intern (in Team::"interns") is forbidden from creating a new task list (Action::"CreateList") using TinyTodo (Application::"TinyTodo").

Related content
Meet Amazon Science’s newest research area.

When the application needs to enforce access, as when a user of TinyTodo issues a command, it only needs to make a corresponding request to the Cedar authorization engine. The authorization engine evaluates the request in light of the Cedar policies and relevant application data. If it returns decision Allow, TinyTodo can proceed with the command. If it returns decision Deny, TinyTodo can report that the command is not permitted.

How do we build Cedar to be trustworthy?

Our work on Cedar uses a process we call verification-guided development to ensure that Cedar’s authorization engine makes the correct decisions. The process has two parts. First, we model Cedar’s authorization engine and validator in the Dafny verification-aware programming language. With Dafny, you can write code, and you can specify properties about what the code is meant to do under all circumstances. Using Dafny’s built-in automated-reasoning capabilities we have proved that the code satisfies a variety of safety and security properties.

Second, we use differential random testing (DRT) to confirm that Cedar’s production implementation, written in Rust, matches the Dafny model’s behavior. We generate millions of diverse inputs and feed them to both the Dafny model and the production code. If both versions always produce the same output, we have a high degree of confidence that the implementation matches the model.

Cedar figure.png
Building Cedar using automated reasoning and differential testing.

Proving properties about Cedar authorization

 Cedar’s authorization algorithm was designed to be secure by default, as exemplified by the following two properties:

  • explicit permit — permission is granted only by individual permit policies and is not gained by error or default;
  • forbid overrides permit — any applicable forbid policy always denies access, even if there is a permit policy that allows it.

With these properties, sets of policies are easier to understand. Policy authors know that permit policies are the only way access is granted, and forbid policies decline access regardless of whether it is explicitly permitted.

Related content
Distributing proof search, reasoning about distributed systems, and automating regulatory compliance are just three fruitful research areas.

Given an authorization request, the Cedar authorization engine takes each Cedar policy and evaluates it after substituting the application request parameters into the principal, action and resource variables. For example, for the request principal= User::”Alice”, action=Action::”GetList”, and resource=List::”AliceList”, substituting for the variables in policy 1 would produce the expression List::”AliceList” has owner && List::”AliceList”.owner == User::”Alice”. If this expression evaluates to true, we say the request satisfies the policy. The authorization engine collects the satisfied forbid and permit policies into distinct sets and then makes its decision.

We model the authorization engine as a Dafny function and use Dafny’s automated-reasoning capabilities to state and prove the explicit-permit and forbid-overrides-permit properties. To see how this helps uncover mistakes, let’s consider a buggy version of the authorization engine:

function method isAuthorized(): Response { // BUGGY VERSION
	var f := forbids();
	var p := permits();
	if f != {} then
		Response(Deny, f)
	else
		Response(Allow, p)
}

The logic states that if any forbid policy is applicable (set f is not the empty set {}), the result should be Deny, thus overriding any applicable permit policies (in set p). Otherwise, the result is Allow. While this logic correctly reflects the desired forbid-overrides-permit property, it does not correctly capture explicit permit. Just because there are no applicable forbid policies doesn’t mean there are any applicable permit policies. We can see this by specifying and attempting to prove explicit permit in Dafny:

// A request is explicitly permitted when a permit policy is satisfied
predicate IsExplicitlyPermitted(request: Request, store: Store) {
	exists p ::
		p in store.policies.policies.Keys &&
		store.policies.policies[p].effect == Permit &&
		Authorizer(request, store).satisfied(p)
}
lemma AllowedIfExplicitlyPermitted(request: Request, store: Store)
ensures // A request is allowed if it is explicitly permitted
	(Authorizer(request, store).isAuthorized().decision == Allow) ==>
	IsExplicitlyPermitted(request, store)
{ ... }

A Dafny predicate is a function that takes arguments and returns a logical condition, and a Dafny lemma is a property to be proved. The IsExplicitlyPermitted predicate defines the condition that there is an applicable permit policy for the given request. The AllowedIfExplicitlyPermitted lemma states that a decision of Allow necessarily means the request was explicitly permitted. This lemma does not hold for the isAuthorized definition above; Dafny complains that A postcondition might not hold on this return path and points to the ensures clause.

Here is the corrected code:

function method isAuthorized(): Response {
	var f := forbids();
	var p := permits();
	if f == {} && p != {} then
		Response(Allow, p)
	else
		Response(Deny, f)
}

Now a response is Allow only if there are no applicable forbid policies, and there is at least one applicable permit policy. With this change, Dafny automatically proves AllowedIfExplicitlyPermitted. It also proves forbid overrides permit (not shown).

Related content
To mark the occasion of the eighth Federated Logic Conference (FloC), Amazon’s Byron Cook, Daniel Kröning, and Marijn Heule discussed automated reasoning’s prospects.

We have used the Cedar Dafny models to prove a variety of properties. Our most significant proof is that the Cedar validator, which confirms that Cedar policies are consistent with the application’s data model, is sound: if the validator accepts a policy, evaluating the policy should never result in certain classes of error. When carrying out this proof in Dafny, we found a number of subtle bugs in the validator’s design that we were able to correct.

We note that Dafny models are useful not just for automated reasoning but for manual reasoning, too. The Dafny code is much easier to read than the Rust implementation. As one measure of this, at the time of this writing the Dafny model for the authorizer has about one-sixth as many lines of code as the production code. Both Cedar users and tool implementers can refer to the Dafny models to quickly understand precise details about how Cedar works.

Differential random testing

Once we have proved properties about the Cedar Dafny model, we want to provide evidence that they hold for the production code, too, which we can do by using DRT to show that the model and the production code behave the same. Using the cargo fuzz random-testing framework, we generate millions of inputs — access requests, accompanying data, and policies — and send them to both the Dafny model engine and the Rust production engine. If the two versions agree on the decision, then all is well. If they disagree, then we have found a bug.

The main challenge with using DRT effectively is to ensure the necessary code coverage by generating useful and diverse inputs. Randomly generated policies are unlikely to mention the same groups and attributes chosen in randomly generated requests and data. As a result, pure random generation will miss a lot of core evaluation logic and overindex on error-handling code. To resolve this, we wrote several input generators, including ones that take care to generate policies, data, and requests that are consistent with one another, while also producing policies that use Cedar’s key language constructs. As of this writing, we run DRT for six hours nightly and execute on the order of 100 million total tests.

Related content
Rungta had a promising career with NASA, but decided the stars aligned for her at Amazon.

The use of DRT during Cedar’s development has discovered corner cases where there were discrepancies between the model and the production code, making it an important tool in our toolkit. For example, there was a bug in a Rust package we were using for IP address operations; the Dafny model exposed an issue in how the package was parsing IP addresses. Since the bug is in an external package, we fixed the problem within our code while we wait for the upstream fix. We also found subtle bugs in the Cedar policy parser, in how the authorizer handles missing application data, and how namespace prefixes on application data (e.g., TinyTodo::List::”AliceList”) are interpreted.

Learn more

In this post we have discussed the verification-guided development process we have followed for the Cedar authorization policy language. In this process, we model Cedar language components in the Dafny programming language and use Dafny’s automated-reasoning capabilities to prove properties about them. We check that the Cedar production code matches the Dafny model through differential random testing. This process has revealed several interesting bugs during development and has given us greater confidence that Cedar’s authorization engine makes correct decisions.

To learn more, you can check out the Cedar Dafny models and differential-testing code on GitHub. You can also learn more about Dafny on the Dafny website and the Cedar service on the Cedar website.

Related content

US, NY, New York
We are seeking a Human-Robot Interaction (HRI) Research Scientist to develop cutting-edge interactions that make robots feel alive, personal, and fun. In this role, you will focus on verbal and non-verbal conversational systems, social dynamics, memory, and long-term relationship formation between robots, their environments, and the people they interact with. Your contributions will be essential in advancing robotics by enabling expressive, socially intelligent, and trustworthy interactions between robots and humans.
US, MA, North Reading
Amazon Robotics is transforming warehouse automation through edge AI and machine learning applied to real-world robotics challenges. We're seeking a Research Scientist to advance our mobile manipulation capabilities by developing novel learning-based approaches that enable robots to navigate and manipulate objects in dynamic fulfillment environments. This role offers the opportunity to conduct original research and translate state-of-the-art findings into production systems operating at Amazon's unprecedented scale. Key job responsibilities Research and Algorithm Development: Formulate novel research problems in robot learning and manipulation, design new model architectures, validate hypotheses through rigorous experimentation, and advance the state of the art in learning-based robotics. Data Strategy and Pipeline Design: Define data requirements for research initiatives, design scalable collection and curation strategies, establish governance and provenance standards, and build reusable pipelines ensuring data quality and reproducibility. Experimentation and Scientific Validation: Design and execute experiments in simulation and real-world embodiments, develop evaluation methodologies and benchmarks, perform ablation studies and statistical analyses, and iterate systematically to advance model performance. Prototyping and Research Infrastructure: Develop clean, well-documented research codebases, build experimentation frameworks and evaluation tooling, contribute to shared training infrastructure, and implement interfaces for broader robotics integration. Scientific Leadership and Publication: Drive an independent research agenda aligned with team objectives, publish at top-tier venues (e.g., RSS, CoRL, ICRA, NeurIPS), identify research gaps through literature reviews, and present findings via technical reports and talks. Cross-Functional Collaboration: Partner with scientists, engineers, and leaders across teams to translate research into deployable solutions, mentor junior researchers, contribute to the team's scientific culture, and support integration with robotics hardware teams. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart, collaborative team of enthusiastic doers that work passionately to apply innovative advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun!
US, NY, New York
Want to work on building a Amazon Ads billion dollar business, innovate on a new product, and have a positive impact on millions of views while working with industry-leading technologies? We're growing a team to support the Sponsored Ads business that powers the advertising experience for millions of viewers and advertisers daily. Amazon is investing heavily in building a world-class advertising business and developing a collection of self-service performance advertising products that drive discovery and sales. We deliver billions of ad impressions and millions of clicks daily and are constantly challenging ourselves to create world-class products and an unparalleled shopping experience for our hundreds of millions of customers worldwide. Key job responsibilities We are building the next-gen smart ads campaign. At its core is an Intelligence Flywheel — an architecture where every component's output is designed to train models that improve every other component. The Model Layer that is meant to power every capability currently has no dedicated science ownership. As the Senior Applied Scientist on this team, you own the science that makes the flywheel turn. You will turn static, threshold-based logic into self-improving, closed-loop intelligence, and define the decision policies that let the system act autonomously with advertiser trust. Concretely, you will: * Build predictive issue-detection models that identify under-delivery, over-delivery, and performance degradation from campaign signals before they materially impact advertisers. * Design the intervention-selection policy — which autonomous action to take — framed as a contextual bandit: choose, observe, update. Engineers implement action execution; you define the policy that selects actions. * Establish causal attribution for autonomous optimization, separating the effect of our interventions from organic performance change, so improvements can be attributed and advertiser trust in autonomy can be earned. * Integrate and adapt cross-model signals. Combine creative-quality, product-relevance, and budget signals into a unified advertiser-intelligence picture, and adapt general-purpose partner models to our product reality via fine-tuning, re-ranking, or thin adaptation layers. * Close recommendation and grading feedback loops — define reward schemas for accept/reject and performance-vs-baseline signals, correlate creative-quality scores with real campaign outcomes, and feed empirical findings back to both our product and partner science teams. You will work backwards from ambiguous business problems, set the science roadmap for the Model Layer, and partner closely with the team's software engineers — who own the services, pipelines, and execution infrastructure — so that model artifacts you produce are deployed and served in production. This is a high-leverage, high-autonomy role: your outputs are consumed by multiple engineering workstreams at once, and you set the abstractions the team builds on. About the team We are focused on goal-oriented, AI powered workflows that help advertisers achieve their marketing objectives. We collect campaign goals, surface relevant data at key decision points, and provide reporting that validates decision-making. Our product suite guides advertisers in building campaigns with optimal targeting, creative formats, inventory, and bid models that are highly likely to hit their goals — reducing the need for manual intervention.
US, WA, Seattle
At Amazon Selection and Catalog Systems (ASCS), our mission is to power the online buying experience for customers worldwide so they can find, discover, and buy any product they want. We innovate on behalf of our customers to ensure uniqueness and consistency of product identity and to infer relationships between products in Amazon Catalog to drive the selection gateway for the search and browse experiences on the website. We're solving a fundamental AI challenge: establishing product relevant information at unprecedented scale with Frontier Models and Agents. The scale is staggering: billions of products, petabytes of multimodal data, millions of sellers, dozens of languages, and infinite product diversity ranging from electronics to groceries to digital content. The research challenges are immense. GenAI and VLMs hold transformative promise for catalog understanding, but we operate where traditional methods fail: ambiguous problem spaces, incomplete and noisy data, inherent uncertainty, reasoning across both images and textual data, and explaining decisions at scale. Enriching product information requires sophisticated models that reason across text, images, and structured data, all while maintaining accuracy and trust for high-stakes business decisions affecting millions of customers daily. Amazon's Catalog System Services Science team is looking for an innovative and customer-focused applied scientist to help us make the world's best product catalog even better. In this role, you will partner with technology and business leaders to build new state-of-the-art algorithms, models, and services. You will pioneer advanced GenAI solutions that power next-generation agentic shopping experiences, working in a collaborative environment where you can experiment with massive data from the world's largest product catalog, tackle problems at the frontier of AI research, rapidly implement and deploy your algorithmic ideas at scale, across millions of customers. Key job responsibilities - Formulate novel research problems at the intersection of GenAI, multimodal learning, and large-scale information retrieval. In essence, translating ambiguous business challenges into tractable scientific frameworks - Design and implement leading models leveraging frontier models, and agentic architectures to enrich catalog information at billion-product scale - Pioneer explainable AI methodologies that balance model performance with scalability requirements for production systems impacting millions of daily customer decisions - Own end-to-end ML pipelines from research ideation to production deployment, processing petabytes of multimodal data with rigorous evaluation frameworks - Represent the team in the broader science community - publishing findings, delivering tech talks, and staying at the forefront of GenAI, VLM, and agentic system research
ES, B, Barcelona
How does Amazon decide which fulfillment center ships your order, which truck carries it, and how to keep promises across hundreds of millions of packages daily? How does it decide how many trucks and how much labor are required to ship orders across the network? SCOT Fulfillment Optimization (FO) owns the optimization and forecasting science behind these decisions. We are seeking Applied Scientists to join the FO Science & Tech team in Barcelona (alternatively: Luxembourg or London) with a strong academic background in optimization, machine learning, and/or time-series forecasting. • You will design and build state-of-the-art machine learning and optimization models that power Amazon's fulfillment decisions at an unprecedented scale across two core scientific pillars: • Large-Scale Optimization and Planning: Designing planning systems for order assignment and resource utilization, while balancing multi-objective cost-speed tradeoffs to enable controllers to steer millions of shipments per hour optimally. • Demand Forecasting & Predictive ML: Developing time-series forecasts for customer demand, incorporating contextual information (weather, sales, order properties), and modeling uncertainty for core planning systems. Basic qualifications • PhD in Operations Research, Applied Mathematics, Computer Science, or related field (or equivalent experience) • Strong programming skills (Python preferred; experience with optimization solvers a plus) • Research experience in one or more: • Large-scale mathematical programming (LP, MIP, decomposition methods) • Combinatorial optimization (assignment, scheduling, network flows) • Multi-objective optimization and control • Large-scale time-series forecasting (GenAI models, probabilistic forecasting, uncertainty quantification) • Causal inference (spatiotemporal causal modeling, offline policy evaluation) Preferred qualifications • Experience building optimization systems that run in production at scale • Being comfortable with ambiguity and fast iteration cycles • Publications in relevant venues Key job responsibilities Design and implement optimization and forecasting models for large-scale fulfillment problems, from order assignment to network flow control. Build research prototypes end-to-end: from problem formulation through scalable implementation to production validation. Analyse complex tradeoffs (cost, speed, capacity, accuracy) and translate findings into actionable recommendations for leadership and operations teams. Collaborate with engineers to bring science solutions into production systems serving millions of customer orders daily. A day in the life You formulate an optimization or forecasting problem on a whiteboard with teammates, then prototype it in Python with real data by the afternoon. You run experiments against production-scale datasets, iterate on the model, and present results to stakeholders who will use them to make network decisions next week. Some days you dive deep into solver performance; other days you're explaining a Pareto frontier to an operations leader. You collaborate with large engineering and product teams to bring your solutions into systems serving millions of customers. Alongside fast-turnaround prototypes, you own long-term research bets, the kind that reshape how Amazon's fulfillment network operates at scale. Your work goes live. About the team SCOT Fulfillment Optimization Science & Tech (FO SnT) is the applied research team behind Amazon's fulfillment decision-making systems. We decide how orders get assigned to warehouses, how capacity is allocated across the network, and how cost and speed tradeoffs are managed in real time, at global scale. Our models influence billions of euros in annual operational spend. They protect sites from overload during peak, reduce transportation costs and CO2 emissions, and ensure customers receive their packages when promised. Leadership relies on our science to make investment decisions worth hundreds of millions. We are practitioners of large-scale optimization: MIP formulations, decomposition methods, approximation algorithms, and parallelisation. We use machine learning where it sharpens our decisions, including forecasting, learned heuristics, and multi-armed bandits. We pick the right tool for the problem, not the fashionable one. You will work alongside Senior and Principal scientists, and collaborate with Amazon Scholars and academic partners who bring frontier research into our applied problems. We code our prototypes to be production-ready and collaborate with large engineering teams to ship systems, not papers. Above all, we have fun solving hard real-world problems at real-world speed, failing, learning, and shipping along the way.
US, WA, Seattle
What happens when you give AI the ability to remember? Not cached responses — real structured memory that compounds over time and transfers across contexts. We're building the science behind this, and we need researchers who want to own the problem end-to-end. This is a founding role on a new team. You won't inherit models or maintain someone else's pipeline. You'll define the research direction, run experiments at scale, and ship what works directly to production. Key job responsibilities As an Applied Scientist in our team, you will be responsible for the research, design, and development of new AI technologies for knowledge acquisition and retrieval. You will adopt or invent new machine learning and analytical techniques in the realm of information retrieval, knowledge representation, and large language models. Specific responsibilities include: 1. Design and implement novel approaches to knowledge extraction from heterogeneous, unstructured data sources at organizational scale. 2. Build retrieval systems that match intent to relevant knowledge across domains — solving the "right memory at the right time" problem. 3. Own the quality of memory generation: what to capture, how to structure it, when to surface it, and when to let it decay. 4. Run large-scale experiments using Amazon's compute infrastructure and massive real-world datasets. 5. Develop evaluation frameworks for a system where "quality" means something new — right knowledge, right context, right confidence level. 6. Collaborate with engineers to move from research prototype to production system in weeks, not quarters. 7. Invent new approaches to temporal knowledge management — how memories age, conflict, and compound over time. 8. Publish and patent novel approaches to knowledge acquisition and retrieval at top-tier venues. A day in the life You will solve real-world problems by getting and analyzing large amounts of data, generate insights and opportunities, execute experiments, and develop statistical and ML models. The team is driven by business needs, which requires collaboration with other Scientists, Engineers, and Product Managers across the organization. You get to influence stakeholders with clear communication skills. You innovate on behalf of the customer and strategically build features. You will mentor junior members and help them grow. About the team We're a new team within Personalization, focused on a different kind of recommendation: not "what product should this customer see" but "what knowledge should this AI use right now." Same scale, same rigor, entirely new problem space. The science is at the intersection of information retrieval, knowledge representation, and LLM reasoning — and the right approach hasn't been established yet. The team values innovation and offers a safe place to try, fail, and learn while fostering a culture of continuous improvement. Everyone is a leader and owner for everything we do as a team. We offer creative space with an entrepreneurial work environment focusing on customer obsession.
US, CA, Sunnyvale
We are looking for a Senior Applied Scientist to help drive the research and development of real-time multimodal conversational AI. You will contribute across two focus areas: advancing foundation models for speech and audio, and building the post-training systems (reward modeling, reinforcement learning) that shape natural, human-like conversational behavior. You will own a significant research area and contribute across the full model lifecycle — from pre-training and architecture design through post-training alignment and real-time deployment. You will work at the frontier of what’s possible in conversational AI, with the compute, data, and runway to pursue problems that few teams in the world have the resources to tackle. As a Senior Scientist, you will drive the technical execution of your research area, contribute to the team’s roadmap, and work closely with inference engineers to ensure your models are designed for real-time production deployment. Key job responsibilities What You’ll Do Foundation Model Scaling - Help build and train large-scale multimodal foundation models for real-time speech and audio generation, from architecture design through production-scale training - Advance the scaling and efficiency of conversational models, including the relationship between data, model size, and real-time performance - Design model architectures informed by hardware constraints and inference requirements, working with inference engineers to ensure models are servable from inception - Develop training methodologies for multimodal models that jointly process and generate speech, language, and audio in real-time streaming contexts - Contribute to the state of the art on efficient architectures and training methods for conversational AI at scale Post-Training & Reinforcement Learning - Design and build reward models and reward functions for speech systems — capturing naturalness, fluency, conversational quality, and real-time responsiveness - Develop and apply reinforcement learning methods to shape conversational behavior — teaching models natural timing, responsiveness, and fluid interaction - Build parts of the post-training pipeline from SFT through RL alignment, optimized for real-time multimodal outputs rather than text-only generation - Design evaluation frameworks that capture the quality dimensions unique to real-time conversation (latency sensitivity, audio quality, prosody, interaction naturalness) Real-Time Perception & Generation - Advance the team’s capabilities in real-time perception — the ability of the model to process incoming audio/speech while simultaneously generating responses - Develop techniques for natural interactive systems where the model handles concurrent input and output with human-like timing - Work at the intersection of model architecture and production constraints to ensure multimodal capabilities function within hard real-time latency budgets
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!
IN, HR, Gurugram
Building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. Key job responsibilities 1. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 2. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. 3. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 4 Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 5. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing.
US, NY, New York
Are you excited about applying machine learning and statistical modeling to real-world systems that serve millions of customers? Amazon Connect is a cloud-based contact center service that helps businesses deliver personal, efficient customer experiences. Our team of scientists and engineers builds the AI and ML capabilities that power contact center operations and optimization. We are looking for a Senior Applied Scientist to tackle scientifically complex challenges in areas such as stochastic modeling, queueing theory, anomaly detection, and optimization. In this role, you will design and deploy novel ML models and algorithms that directly improve how businesses interact with their customers. You will work at the intersection of research and production, turning ambiguous problems into scalable solutions that shape the future of cloud-based customer service. Key job responsibilities - Design and deploy novel machine learning models and algorithms to solve complex problems in contact center operations, including forecasting, routing optimization, and anomaly detection. - Lead the scientific agenda for your team by identifying new research opportunities, proposing initiatives, and driving them from concept through production deployment. - Collaborate with engineering teams to architect and implement scalable ML systems, personally contributing significant portions of the critical scientific components. - Mentor fellow scientists and engineers through code reviews, design discussions, and scientific guidance, raising the overall technical bar of the team. - Evaluate and advance the team's ML methodology by benchmarking against current academic and industry research, and by publishing findings internally and externally when appropriate. A day in the life You might start your morning reviewing experiment results from a new forecasting model, then join a design session with engineers to discuss how to integrate it into the production pipeline. After lunch, you could be whiteboarding a novel approach to a queueing optimization problem with a fellow scientist, followed by a code review for a teammate. You will regularly present your research findings to stakeholders across the organization and contribute to the team's publication efforts. About the team Our team within Amazon Connect focuses on building intelligent, ML-driven capabilities that help businesses run their contact centers more effectively. We work closely with product, engineering, and science partners to turn research ideas into features that customers rely on every day. We value curiosity, collaboration, and scientific rigor, and we are investing in new AI capabilities that will continue to transform the customer service industry. If you want to see your research make a tangible impact at scale, this is the place to do it.