New method identifies the root causes of statistical outliers

Amazon ICML paper proposes information-theoretic measurement of quantitative causal contribution.

Outliers are rare observations where a system deviates from its usual behavior. They arise in many real-world applications (e.g., medicine, finance) and present a greater demand for explanation than ordinary events. How can we identify the "root causes" of outliers once they are detected?

The problem of outliers is one of the oldest problems in statistics. It has been the subject of academic investigation for more than a century. Although a lot has been done on detecting outliers, a formal way to define the “root causes” of outliers has been lacking.

This week, at the International Conference on Machine Learning (ICML), we are presenting our work on identifying the root causes of outliers. Our first task was to introduce a formal definition of “root cause”, because we were not able to find one in the academic literature.

Related content
New features go beyond conventional effect estimation by attributing events to individual components of complex systems.

Our definition includes a formalization of the quantitative causal contribution of each of the root causes of an observed outlier. In other words, the contribution describes the degree to which a variable is responsible for the outlier event. This also relates to philosophical questions; even the purely qualitative question of whether an event is an “actual cause” of others is an ongoing debate among philosophers.

Our approach is based on graphical causal models, a formal framework developed by Turing Award winner Judea Pearl to model cause-effect relationships between variables in a system. It has two key ingredients. The first is a causal diagram, which visually represents the cause-effect relationships among observed variables, with arrows from the nodes representing causes to the nodes representing effects. The second is a set of causal mechanisms, which describe how the values of each node are generated from the values of its parents (i.e., direct causes) in the causal diagram.

Imagine, for instance, a retail website powered by distributed web services. A customer experiences an unusually slow loading time. Why? Is it a slow database in the back end? A malfunctioning buying service?

Dependencies, latency, questions.png
At left, we have the dependencies between the distributed web services that power a simple hypothetical retail website. In the middle, a customer (with ID 5) experiences a very slow loading time. Our goal is to identify its root causes among the distributed services (right).

There exist many outlier detection algorithms. To identify the root causes of outliers detected by one of these algorithms, we first introduce an information-theoretic (IT) outlier score, which probabilistically calibrates existing outlier scores.

Our outlier score relies on the notion of the tail probability — the probability that a random variable exceeds a threshold value. The IT outlier score of an event is the negative logarithm of the event’s tail probability under some transformation. It is inspired by Claude Shannon’s definition of the information content of a random event in information theory.

The lower the likelihood of observing events more extreme than the event in question, the more information that event carries, and the larger its IT outlier score. Probabilistic calibration also renders IT outlier scores comparable across variables with different dimension, range, and scaling.

Counterfactuals

To attribute the outlier event to a variable, we ask the counterfactual question “Would the event not have been an outlier had the causal mechanism of that variable been normal?” The counterfactuals are the third rung on Pearl’s ladder of causation and hence require functional causal models (FCMs) as the causal mechanisms of variables.

Related content
New method goes beyond Granger causality to identify only the true causes of a target time series, given some graph constraints.

In an FCM, each variable Xj is a function of its observed parents PAj (with direct arrows to Xj) in the causal diagram and an unobserved noise variable Nj. As root nodes — those without observed parents — have only noise variables, the joint distribution of noise variables gives rise to the stochastic properties of observed variables.

The unobserved noise variables play a special role: we can think of Nj as a random switch that selects a deterministic function (or mechanism) from a set of functions Fj defined from direct causes PAj to their effect Xj. If, instead of fixing the value of the noise term Nj, we set it to random values drawn from some distribution, then the functions from the set Fj are also selected at random, and we can use this procedure to assign normal deterministic mechanisms to Xj.

Although this randomization operation might seem infeasible if we think of the noise variable as something not under our control — and even worse, not even observable — we can interpret it as an intervention on the observed variable.

Causal circuits.png
On the left, for the observed pair (xj, paj) of variable Xj and its parents PAj, the deterministic mechanism fj(1) of variable Xj is identified by the noise value (Nj = 1) corresponding to the pair (xj, paj). In the middle, a different value of noise (N= n) identifies a counterfactual deterministic mechanism fj(n). On the right, by drawing random samples of the noise term Nj according to some distribution, we assign “normal” deterministic mechanisms to Xj.
Normal causal replacement.png
To attribute the outlier event xn of target variable Xn to a variable Xj, we first replace the deterministic mechanism of Xj by normal causal mechanisms (the orange background indicates the replacement). Then we measure the impact of this replacement on the log tail probability of the outlier event.

To attribute the outlier event xn (of target variable Xn) to a variable Xj, we first replace the deterministic mechanism corresponding to its observation xj by normal mechanisms. The impact of this replacement on the log tail probability defines the contribution of Xj to the outlier event. In particular, the contribution measures the factor by which replacing the causal mechanism of Xj with normal mechanisms (by drawing random samples of the noise Nj) decreases the likelihood of the outlier event. But the contribution computed this way depends on the order in which we replace the causal mechanisms. This dependence on ordering introduces arbitrariness into the attribution procedure.

To get rid of the dependence on the ordering of variables, we take the average contribution over all orderings, which is also the idea behind the Shapley value approach in game theory. The Shapley contributions sum up to the IT outlier score of the outlier event.

To get a high-level idea of how our approach works, consider again the retail-website example mentioned above. Dependencies between web services are typically available as a dependency graph. By inverting the arrows in the dependency graph, we obtain the causal graph of latencies of services. From training samples of observed latencies, we learn the causal mechanisms. The causal mechanisms may also be established directly using subject matter expertise. Our approach uses those to attribute the slow loading time for the specific client to its most likely root causes among the web services.

Causal graph_contributions.png
On the left, we have the causal graph of latencies of services, which is obtained by inverting the arrows of the dependency graph of services. By learning the causal mechanisms of nodes from training data, our approach yields the contributions of each node to the outlier event — here, the unusually high latency of the web service. As the Shapley contributions sum up to the IT outlier score of the outlier event, we are able to show the relative contribution of ancestors — here, the services.

If you would like to apply our approach to your use case, the implementation is available in the “gcm” package in the Python DoWhy library. To get started quickly, you can check out our example notebook.

Research areas

Related content

IN, KA, Bengaluru
Alexa+ is Amazon’s next-generation, AI-powered assistant. Building on the original Alexa, it uses generative AI to deliver a more conversational, personalized, and effective experience. The Trust CX Innovations team is looking for an Applied Scientist with strong background in Generative AI space to build solutions that help in upholding customer trust for Alexa+. A Senior Applied Scientist in Trust CX innovations, you will be at the forefront of developing innovative solutions to critical challenges in AI trust and privacy. You'll lead research in trust-preserving machine learning techniques. We are working on revolutionizing the way Amazonians work and collaborate. You will help us achieve new heights of productivity through the power of advanced generative AI technologies. We are looking for a leader with strong technical experiences a passion for building scientific driven solutions in a fast-paced environment. You should have good understanding of Artificial Intelligence (AI), Natural Language Understanding (NLU), Machine Learning (ML), Dialog Management, Automatic Speech Recognition (ASR), and Audio Signal Processing where to apply them in different business cases. You will be joining a select group of people making history producing one of the most highly rated products in Amazon's history, so if you are looking for a challenging and innovative role where you can solve important problems while growing as a leader, this may be the place for you. Key job responsibilities • Lead research initiatives in generative AI, focusing on LLMs, multimodal models, and frontier AI capabilities • Develop innovative approaches for model optimization, including prompt engineering, few-shot learning, and efficient fine-tuning • Pioneer new methods for AI safety, alignment, and responsible AI development • Design and execute sophisticated experiments to evaluate model performance and behavior • Lead the development of production-ready AI solutions that scale efficiently • Collaborate with product teams to translate research innovations into practical applications • Guide engineering teams in implementing AI models and systems at scale • Author technical papers for top-tier conferences • File patents for novel AI technologies and applications A day in the life You will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our trust-preserving experiences. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership. About the team Who We Are: Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering and customer-centric design.
US, TX, Austin
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, MA, Boston
Sr. Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, MA, Boston
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, MA, Boston
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, WA, Seattle
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
IN, TS, Hyderabad
The WW DSP Analytics team is a centralized analytics organization within Amazon's Last Mile Delivery Service Partner (DSP) program. We build best-in-class solutions that enable data-driven decision making across our global DSP ecosystem. Our team partners with internal stakeholders, DSP owners, and cross-functional teams to deliver insights that drive operational excellence, business growth, and the success of small business owners in Last Mile delivery. Our work directly impacts customer experience, driver and station associate experience, DSP success, and Amazon's sustainable growth. We are seeking a passionate Data Scientist with strong machine learning and analytical skills to join our team. You will work on challenging problems in the delivery planning space, applying data science rigor to generate actionable insights that support DSP performance measurement and continuous improvement. Key job responsibilities Develop Science Solutions for DSP Performance: Design and implement data science solutions to optimize Delivery Service Partner (DSP) operations, capacity planning, and performance measurement across the global DSP network Apply Advanced Machine Learning Techniques: Leverage solid research experience in Machine Learning and statistical modeling to identify opportunities for improving DSP analytics, forecasting models, and performance measurement systems Optimize DSP Program Policies and Sentiment Risks: Analyze sentiment risks and enhance existing algorithms that support DSP program management, including scorecard metrics, capacity reliability models, and performance evaluation frameworks Analyze Business Requirements with Return on Investment (ROI) calculation: Demonstrate superior logical thinking by quickly approaching large, ambiguous problems, translating high-level DSP program requirements into mathematical models, and applying models to predict the return on investment. Build Production-Scale Analytics: Contribute to the development and deployment of scalable data models, dashboards, and automated reporting systems that enable self-service analytics for DSP stakeholders Accelerate GenAI footprint: Partner with Data Engineers to expand our GenAI tools and improve developer productivity along with raising the bar on data quality. Conduct Independent Data Analysis: Mine and analyze complex datasets across multiple domains (performance metrics, financial data, operational data) using programming and statistical analysis tools to generate actionable insights Thrive in a Collaborative Environment: Excel in a fast-paced analytics organization that encourages collaborative and creative problem-solving, measure and communicate analytical risks, constructively critique peer work, and align research focuses with DSP program strategic needs Partner Cross-Functionally: Work closely with Business Intelligence Engineers, program teams, and DSP stakeholders to define KPIs, validate analytical approaches, and ensure insights drive meaningful business outcomes
US, WA, Seattle
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, WA, Redmond
Amazon Leo is Amazon’s low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. This position is part of the Satellite Attitude Determination and Control team. You will design and analyze the control system and algorithms, support development of our flight hardware and software, help integrate the satellite in our labs, participate in flight operations, and see a constellation of satellites flow through the production line into orbit. Key job responsibilities Key job responsibilities Design and analyze algorithms for estimation, flight control, and precise pointing using linear methods and simulation. Develop and apply models and simulations, with various levels of fidelity, of the satellite and our constellation. Component level environmental testing, functional and performance checkout, subsystem integration, satellite integration, and in space operations. Manage the spacecraft constellation as it grows and evolves. Continuously improve our ability to serve customers by maximizing payload operations time. Develop autonomy for Fault Detection and Isolation on board the spacecraft. A day in the life This is an opportunity to play a significant role in the design of an entirely new satellite system with challenging performance requirements. The large, integrated constellation brings opportunities for advanced capabilities that need investigation and development. The constellation size also puts emphasis on engineering excellence so our tools and methods, from conceptualization through manufacturing and all phases of test, will be state of the art as will the satellite and supporting infrastructure on the ground. You will find that Amazon Leo's mission is compelling, so our program is staffed with some of the top engineers in the industry. Our daily collaboration with other teams on the program brings constant opportunity for discovery, learning, and growth. About the team Our team has lots of experience with various satellite systems and many other flight vehicles. We have bench strength in both our mission and core GNC disciplines. We design, prototype, test, iterate and learn together. Because GNC is central to safe flight, we tend to drive Concepts of Operation and many system level analyses.
JP, 13, Tokyo
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Generative Artificial Intelligence (AI) Innovation Center team at AWS provides opportunities to innovate in a fast-paced organization that contributes to game-changing projects and technologies leveraging cutting-edge generative AI algorithms. As an Applied Scientist, you'll partner with technology and business teams to build solutions that surprise and delight our customers. We’re looking for Applied Scientists capable of using generative AI and other ML techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. Key job responsibilities - Collaborate with scientists and engineers to research, design and develop cutting-edge generative AI algorithms to address real-world challenges - Work across customer engagement to understand what adoption patterns for generative AI are working and rapidly share them across teams and leadership - Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths for generative AI - Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder - Provide customer and market feedback to Product and Engineering teams to help define product direction. A day in the life Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. What if I don’t meet all the requirements? That’s okay! We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of formal and informal training. You’ll also have a chance to gain AWS certifications and access mentorship programs. You will learn from and collaborate with some of the brightest technical minds in the industry today.