New method improves knowledge-graph-based question answering

Replacing hand annotation with a machine learning component reduces labor, while an intersection operation enables multiple-entity queries.

Question answering is a popular task in natural-language processing, where models are given questions such as “What city is the Mona Lisa in?” and trained to predict correct answers, such as “Paris”. 

One way to train question-answering models is to use a knowledge graph, which stores facts about the world in a structured format. Historically, knowledge-graph-based question-answering systems required separate semantic-parsing and entity resolution models, which were costly to train and maintain. But since 2020, the field has been moving toward differentiable knowledge graphs, which allow a single end-to-end model to take questions as inputs and directly output answers.

At this year’s Conference on Empirical Methods in Natural Language Processing (EMNLP), we presented two extensions to end-to-end question answering using differentiable knowledge graphs.

In “End-to-end entity resolution and question answering using differentiable knowledge graphs”, we explain how to integrate entity resolution into a knowledge-graph-based question-answering model, so that it will be performed automatically. This is a potentially labor-saving innovation, as some existing approaches require hand annotation of entities.

And in “Expanding end-to-end question answering on differentiable knowledge graphs with intersection”, we explain how to handle queries that involve multiple entities. In experiments involving two different datasets, our approach improved performance on multi-entity queries by 14% and 19%.

Traditional approaches

In a typical knowledge graph, the nodes represent entities, and the edges between nodes represent relationships between entities. For example, a knowledge graph could contain the fact “Mona Lisa | exhibited at | Louvre Museum”, which links the entities “Mona Lisa” and “Louvre Museum” with the relationship “exhibited at”. Similarly, the graph could link the entities “Louvre Museum” and “Paris” with the relationship “located in”. A model can learn to use the facts in the knowledge graph to get to answer questions.

GraphTraversal_Cropped.gif
Question answering through traversal of links in a knowledge graph.

Traditional approaches to knowledge-graph-based question answering use a pipeline of models. First, the question goes into a semantic-parsing model, which is trained to predict queries. Queries can be thought of as instructions of what to do in the knowledge graph — for example, “find out where the ‘Mona Lisa’ is exhibited, then look up what city it’s in.” 

Next, the question goes into an entity resolution model, which links parts of the sentence, like “Mona Lisa”, to IDs in the knowledge graph, like Q12418.

PipelinedApproach.gif
The pipelined approach to knowledge-graph-based question answering.

While this pipeline approach works, it does have some flaws. Each model is trained independently, so it has to be evaluated and updated separately, and each model requires annotations for training, which are time-consuming and expensive to collect. 

End-to-end question answering

End-to-end question answering is a way to rectify these flaws. During training, an end-to-end question answering model is given the question and the answer but no instructions about what to do in the knowledge graph. Instead, the model learns the instructions based on the correct answer. 

In 2020, Cohen et al. proposed a way to perform end-to-end question answering using differentiable knowledge graphs, which represent knowledge graphs as tensors and queries as differentiable mathematical operations. This allows for fully differentiable training, so that the answer alone provides a training signal to update all parts of the model.

DifferentiableApproach.gif
End-to-end question answering with a differentiable knowledge graph.

“End-to-end entity resolution and question answering using differentiable knowledge graphs”

In our first paper, we extend end-to-end models to include the training of an entity resolution component. Previous work left the task of entity resolution (linking “Mona Lisa” to Q12418) out of the scope of the model, relying instead on a separate entity resolution model or hand annotation of entities. 

We propose a way to train entity resolution as part of the question-answering model. To do this, we start with a baseline model similar to the implementation by Cohen et al., which has an encoder-decoder structure and an attention mechanism that takes in a question and returns predicted answers with probabilities.

We add entity resolution to this baseline model by first introducing a span detection component. This identifies all the possible parts of the sentence (spans) that could refer to an entity. For example, in the question “Who wrote films starring Tom Hanks?”, there are multiple spans, such as “films” or “Tom”, and we want the model to learn to give a higher score to the correct span, “Tom Hanks”. 

Entity resolution.png
An end-to-end model that jointly learns knowledge-graph-based question answering and entity resolution.

Then for each of the identified spans, our model ranks all the possible entities in the knowledge graph that the span could refer to. For example, “Tom Hanks” is also the name of a seismologist and a theologian, but we want the model to learn to give the actor a higher score.

Span detection and entity resolution happen jointly in a new entity resolution component, which returns possible entities with scores. Finding the entities in the knowledge graph and following the paths from the inference component yields the predicted answers. We believe that this joint modeling is responsible for our method’s increase in efficiency.

In our experiments, we use two English question-answering datasets. We find that although our ER and E2E models perform slightly worse than the baseline, they do come very close, with differences of about 7% and 5% on the two datasets. 

This is an impressive result, since the baseline model uses hand-annotated entities from the datasets, while our model is learning entity resolution jointly with question answering. With these findings, we demonstrate the feasibility of learning to perform entity resolution and multihop inference in a single end-to-end model.

“Expanding end-to-end question answering on differentiable knowledge graphs with intersection”

In our second paper, we extend end-to-end models to handle more complex questions with multiple entities. Take for example the question “Who did Natalie Portman play in Star Wars?”. This question has two entities, Natalie Portman and Star Wars. 

Previous end-to-end models were trained to follow paths originating with one entity in a knowledge graph. However, this is not enough to answer questions with multiple entities. If we started at “Natalie Portman” and found all the roles she played, we would get roles that were not in Star Wars. If we started at Star Wars and found all the characters, we would get characters that Natalie Portman didn’t play. What we need is an intersection of the characters played by Natalie Portman and the characters in Star Wars. 

To handle questions with multiple entities, we expand an end-to-end model with a new operation: intersection. For each entity in the question, the model follows paths from the entity independently and arrives at an intermediate answer. Then the model performs intersection, which we implemented as the element-wise minimum of two vectors, to identify which entities the intermediate answers have in common. Only entities that appear in all intermediate answers are returned in the final answer. 

Multiple entities.png
An end-to-end knowledge-graph-based question-answering model for queries with multiple entities.

In our experiments, we use two English question-answering datasets. Our results show that introducing intersection improves performance over the baseline by 3.7% on one and 8.9% on the other. 

More importantly, we see that improved performance comes from better handling of questions with multiple entities, where the intersection model surpasses the baseline by over 14% on one dataset and by 19% on the other.

In future work, we plan to continue developing end-to-end models by improving entity resolution, so it’s competitive with hand annotation of entities; integrating entity resolution with intersection; and learning to handle more-complex operations, such as maximums/minimums and counts.

Related content

US, WA, Seattle
Applied Scientists in AWS Science of Security are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for security, privacy, and sovereignty. Key job responsibilities The successful candidate will: * Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. * Own the design, implementation, and delivery for solutions that have a long-term quantifiable impact. *Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. * Develop fundamentally new solutions for business problems. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
US, WA, Seattle
Applied Scientists in AWS Science of Security are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for security, privacy, and sovereignty. Key job responsibilities The successful candidate will: * Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. * Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. *Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. * Develop strategic plans to identify fundamentally new solutions for business problems. * Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
IL, Tel Aviv
Are you an inventive, curious, and driven Applied Scientist with a strong background in AI, Computer Vision, and Deep Learning? Join Amazon's AGI IMAX Science team and contribute to significant advancements in Computer Vision, Multimodal Understanding, Generative AI, and foundational models. As part of the AGI IMAX Science team, you'll lead innovative research projects and train large-scale Vision-Language Models (VLMs), diffusion models, and multimodal foundation models that directly impact millions of Amazon and AWS customers. Leveraging Amazon's vast computing power, you'll work alongside a supportive and diverse group of skilled scientists and engineers, building models and services that make a meaningful difference in the industry. Key job responsibilities Lead research initiatives in Computer Vision and Multimodal generative AI, advancing model efficiency, accuracy, and scalability. Train and fine-tune large-scale Vision-Language Models (VLMs), diffusion models, and multimodal foundation models at scale. Design, implement, and evaluate deep learning models in a production environment. Collaborate with cross-functional teams to transfer research outcomes into scalable AWS services. Publish in top-tier conferences and journals, keeping Amazon at the forefront of innovation. Mentor and guide other scientists and engineers, fostering a culture of scientific curiosity and excellence.
IL, Tel Aviv
Are you an inventive, curious, and driven Applied Scientist with a strong background in AI, Computer Vision, and Deep Learning? Join Amazon's AGI IMAX Science team and contribute to significant advancements in Computer Vision, Multimodal Understanding, Generative AI, and foundational models. As part of the AGI IMAX Science team, you'll lead innovative research projects and train large-scale Vision-Language Models (VLMs), diffusion models, and multimodal foundation models that directly impact millions of Amazon and AWS customers. Leveraging Amazon's vast computing power, you'll work alongside a supportive and diverse group of skilled scientists and engineers, building models and services that make a meaningful difference in the industry. Key job responsibilities Lead research initiatives in Computer Vision and Multimodal generative AI, advancing model efficiency, accuracy, and scalability. Train and fine-tune large-scale Vision-Language Models (VLMs), diffusion models, and multimodal foundation models at scale. Design, implement, and evaluate deep learning models in a production environment. Collaborate with cross-functional teams to transfer research outcomes into scalable AWS services. Publish in top-tier conferences and journals, keeping Amazon at the forefront of innovation. Mentor and guide other scientists and engineers, fostering a culture of scientific curiosity and excellence.
US, WA, Seattle
The Sponsored Products and Brands (SPB) team at Amazon Ads is re-imagining the advertising landscape through state-of-the-art generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities This role will be pivotal in redesigning how ads contribute to a personalized, relevant, and inspirational shopping experience, with the customer value proposition at the forefront. Key responsibilities include, but are not limited to: - Contribute to the design and development of GenAI, deep learning, multi-objective optimization and/or reinforcement learning empowered solutions to transform ad retrieval, auctions, whole-page relevance, and/or bespoke shopping experiences. - Collaborate cross-functionally with other scientists, engineers, and product managers to bring scalable, production-ready science solutions to life. - Stay abreast of industry trends in GenAI, LLMs, and related disciplines, bringing fresh and innovative concepts, ideas, and prototypes to the organization. - Contribute to the enhancement of team’s scientific and technical rigor by identifying and implementing best-in-class algorithms, methodologies, and infrastructure that enable rapid experimentation and scaling. - Mentor and grow junior scientists and engineers, cultivating a high-performing, collaborative, and intellectually curious team. A day in the life As an Applied Scientist on the Sponsored Products and Brands Off-Search team, you will contribute to the development in Generative AI (GenAI) and Large Language Models (LLMs) to revolutionize our advertising flow, backend optimization, and frontend shopping experiences. This is a rare opportunity to redefine how ads are retrieved, allocated, and/or experienced—elevating them into personalized, contextually aware, and inspiring components of the customer journey. You will have the opportunity to fundamentally transform areas such as ad retrieval, ad allocation, whole-page relevance, and differentiated recommendations through the lens of GenAI. By building novel generative models grounded in both Amazon’s rich data and the world’s collective knowledge, your work will shape how customers engage with ads, discover products, and make purchasing decisions. If you are passionate about applying frontier AI to real-world problems with massive scale and impact, this is your opportunity to define the next chapter of advertising science. About the team The Off-Search team within Sponsored Products and Brands (SPB) is focused on building delightful ad experiences across various surfaces beyond Search on Amazon—such as product detail pages, the homepage, and store-in-store pages—to drive monetization. Our vision is to deliver highly personalized, context-aware advertising that adapts to individual shopper preferences, scales across diverse page types, remains relevant to seasonal and event-driven moments, and integrates seamlessly with organic recommendations such as new arrivals, basket-building content, and fast-delivery options. To execute this vision, we work in close partnership with Amazon Stores stakeholders to lead the expansion and growth of advertising across Amazon-owned and -operated pages beyond Search. We operate full stack—from backend ads-retail edge services, ads retrieval, and ad auctions to shopper-facing experiences—all designed to deliver meaningful value. Curious about our advertising solutions? Discover more about Sponsored Products and Sponsored Brands to see how we’re helping businesses grow on Amazon.com and beyond!
IL, Tel Aviv
We are seeking an Applied Scientist to help build Amazon’s next-generation customer memory and personalization systems. Are you interested in building systems that move beyond reacting to customer behavior, to actually understanding and remembering it over time? Our team is building Amazon’s customer memory layer – a system that extracts, curates, and reasons over customer knowledge to power next-generation personalization. This includes transforming noisy, unstructured signals into durable, high-quality representations of customer preferences, intents, and life events, and using them in real time to improve customer experiences. We are part of Amazon’s Personalization organization, a high-performing group that leverages large-scale machine learning, generative AI, and distributed systems to deliver highly relevant customer experiences. We tackle challenging problems at the intersection of information extraction, knowledge representation, LLM reasoning, and recommendation systems. Our systems operate under real-world constraints of scale, latency, and quality, requiring careful tradeoffs between precision, recall, and responsiveness. This team plays a central role in defining how Amazon understands its customers, and how that understanding is applied across the shopping experience. As an Applied Scientist, you will design and build ML and LLM-powered solutions for Amazon's customer memory and personalization systems. You will work on how customer knowledge is extracted, validated, and applied in production systems. You will own the end-to-end delivery of ML solutions, from problem formulation and modeling to offline and online experimentation, and production deployment at scale. You will deliver high-quality, scalable systems that power customer-facing experiences. You will drive work across areas such as fact extraction, memory quality and lifecycle, temporal reasoning, and grounded personalization, while navigating tradeoffs between quality, latency, and coverage. You will collaborate closely with engineering and product teams to translate research into measurable customer impact. Please visit https://www.amazon.science for more information.
US, NY, New York
The Ads Measurement Science team in the Measurement, Ad Tech, and Data Science (MADS) team of Amazon Ads serves a centralized role developing solutions for a multitude of performance measurement products. We create solutions which measure the comprehensive impact of their ad spend, including sales impacts both online and offline and across timescales, and provide actionable insights that enable our advertisers to optimize their media portfolios. We leverage a host of scientific technologies to accomplish this mission, including Generative AI, classical ML, Causal Inference, Natural Language Processing, and Computer Vision. We are hiring an Economist on the team to develop the next generation of incrementality measurement products, capturing the effect of advertising in driving sales as well as the effects of measurement tools on advertiser engagement with Amazon. As an Economist on the team, you will lead the design, implementation, and validation of large-scale causal inference methodologies to capture these properties. You will communicate your results with science and business leaders, and partner with other scientists and engineers to carry solutions into production. Key job responsibilities Leverage deep expertise in causal inference to develop robust, causally grounded ads measurement solutions Disambiguate problems to propose clear evaluation frameworks and success criteria Work autonomously and write high quality technical documents Partner closely with other scientists to deliver large, multi-faceted technical projects Share and publish works with the broader scientific community through meetings and conferences Communicate clearly to both technical and non-technical audiences and leaders Contribute new ideas that shape the direction of the team's work Mentor more junior scientists and participate in the hiring process
US, CA, Pasadena
The Amazon Center for Quantum Computing in Pasadena, CA, is looking to hire a Fabrication R&D Scientist with experience in semiconductor process development who will aid in Amazon’s effort to bring cloud quantum computing services to its worldwide customer base. You will join a multi-disciplinary team of scientists, and hardware and software engineers working at the forefront of quantum computing. Through your work inside and outside of the cleanroom environment in the fabrication research and development group, you will solve problems related to developing next-generation quantum processors. Candidates must have a demonstrated background in sound scientific and engineering principles, and must have excellent data analysis, bias for action, problem solving, and communication skills, and be highly motivated and curious to research and learn new technical topics as needed. As a Fab R&D scientist you will be expected to work on new ideas and stay abreast of novel approaches in fabricating and packaging superconducting quantum processors. Working effectively within a team environment is critical. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Export Control Requirement Due to applicable export control laws and regulations, candidates must be either a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be able to obtain a US export license. If you are unsure if you meet these requirements, please apply and Amazon will review your application for eligibility. Key job responsibilities Responsibilities include developing and optimizing processes to fabricate high-coherence superconducting qubits; developing advanced 3DI interconnect and routing technologies for integrating superconducting quantum technologies; analyzing inline metrology and electrical test data; developing and maintaining integration documentation, design rules, and standard operating procedures; interacting with project leads to provide feedback that continuously improves different processes; staying updated with the latest advancements and industry trends in process integration and apply knowledge to improve processes and drive innovation providing technical guidance and support to junior colleagues, fostering a collaborative and knowledge-sharing work environment. A day in the life The candidate will develop novel technologies using micro-/nano-fabrication techniques inside the cleanroom (independently or in collaboration with other scientists, engineers, and technicians) for next-generation quantum computing. Outside the cleanroom, the candidate will plan experiments, analyze data, and conceive future innovations.
US, NY, New York
The Ads Measurement Science team in the Measurement, Ad Tech, and Data Science (MADS) team of Amazon Ads serves a centralized role developing solutions for a multitude of performance measurement products. We create solutions which measure the comprehensive impact of advertiser's ad spend, including sales impacts both online and offline and across timescales, and provide actionable insights that enable our advertisers to optimize their media portfolios. We also own the science solutions for AI tools that unlock new insights and automate high-effort customer workflows, such as custom query and report generation based on natural language user requests. We leverage a host of scientific technologies to accomplish this mission, including Generative AI, classical ML, Causal Inference, Natural Language Processing, and Computer Vision. As an Applied Scientist on the team, you will lead measurement solutions end-to-end from inception to production. You will propose, design, analyze, and productionize models to provide novel measurement insights to our customers. Key job responsibilities Leverage deep expertise in one or more scientific disciplines to invent solutions to ambiguous ads measurement problems Disambiguate problems to propose clear evaluation frameworks and success criteria Work autonomously and write high quality technical documents Implement a significant portion of critical-path code, and partner with engineers to directly carry solutions into production Partner closely with other scientists to deliver large, multi-faceted technical projects Share and publish works with the broader scientific community through meetings and conferences Communicate clearly to both technical and non-technical audiences Contribute new ideas that shape the direction of the team's work Mentor more junior scientists and participate in the hiring process About the team We are a team of scientists across Applied, Research, Data Science and Economist disciplines. You will work with colleagues with deep expertise in ML, NLP, CV, Gen AI, and Causal Inference with a diverse range of backgrounds. We partner closely with top-notch engineers, product managers, sales leaders, and other scientists with expertise in the ads industry and on building scalable modeling and software solutions.
US, WA, Seattle
Do you want to transform the way people shop at Amazon? We are looking for stellar applied scientists to be part of our multi-disciplinary team. We are re-imagining the future of the Amazon shopping experience for customers through tailoring it to their current intent. We understand what customers are interested in shopping for, and guide them to discover what they need as they shop. If you love building new technology that helps customers solve their problems, this is your opportunity to impact millions of customers. Come help us build the future of personalized shopping at Amazon! As an Applied Scientist on the team, you will work on science innovation in our space across a large multidisciplinary team. You will have a breadth of problems to work on, ranging from developing state of the art LLM-based techniques to reason about customers and products, developing deep learned transformer-based models to understand and abstract customer intent signals and representations, building large-scale real-time multi-task ranking systems, and more. You will build technology employed by teams across the company, while also having a direct connection to millions of customers through our own customer facing features every day. Come join us in the journey! Key job responsibilities Key job responsibilities * Deliver new features and models that have huge impact on the customer experience. Help customers find the right products and content on their shopping journey. Leverage the use of advanced machine learning to create customer shopping experience at Amazon's scale - for all Amazon customers across all countries in realtime * Be a key contributor on a multidisciplinary team across science, product, design, and engineering to see through ideas from inception, prototype, to launch in the hands of all Amazon's customers * Propose and innovate on the science roadmap across multiple projects About the team Our vision is to build the next generation of shopping experience at Amazon through personalization and understanding the customer's intent. We imagine our core experiences to work together as a talented personal shopping assistant would — a partner that is knowledgeable, understands your preferences, and helps you find the right solution for your needs. We aim for the quality of personalization to be a core reason customers choose Amazon, on par with Earth’s largest selection, low prices, and fast and free shipping. Our team is part of Amazon’s Personalization organization, a high-performing group that leverages Amazon’s expertise in machine learning, big data, distributed systems, and user experience design to deliver the best shopping experiences for our customers. We run global experiments and our work has revolutionized e-commerce with features such as "Keep shopping for ...", “Customers who bought this item also bought”, and “Frequently bought together”. Amazon’s internal surveys regularly recognize us as one of the best engineering organizations to work for in the company, with visible high-impact work, low operational load, respectful work-life balance, and continual opportunity to learn and grow.