New pretraining tasks enable better document understanding

DocFormerV2 makes sense of documents using local features, outperforming much bigger models.

In the digital era, when documents are generated and distributed at unprecedented rates, automatically understanding them is crucial. Consider the tasks of extracting payment information from invoices or digitizing historical records, where layouts and handwritten notes play an important role in understanding context. These scenarios highlight the complexity of document understanding, which requires not just recognizing text but also interpreting visual elements and their spatial relationships.

A mailing label from Harvard University Press, with several preprinted, labeled spaces for shipping data, such as "sold to", "ship to", and "date".
Visual document understanding (VDU): A snippet of a document receipt from the DocVQA dataset. A VDU model might be asked to predict the “sold to” address (visual question answering), to predict all relations (“sold to” → <address>, “ship to” → <address>), or to infer information from the table at the top of the document.

At this year’s meeting of the Association for the Advancement of Artificial Intelligence (AAAI 2024), we proposed a model we call DocFormerv2, which doesn't just read documents but understands them, making sense of both textual and visual information in a way that mimics human comprehension. For example, just as a person might infer a report's key points from its layout, headings, text, and associated tables, DocFormerv2 analyzes these elements collectively to grasp the document's overall message.

Related content
Method preserves knowledge encoded in teacher model’s attention heads even when student model has fewer of them.

Unlike its predecessors, DocFormerv2 employs a transformer-based architecture that excels in capturing local features within documents — small, specific details such as the style of a font, the way a paragraph is arranged, or how pictures are placed next to text. This means it can discern the significance of layout elements with higher accuracy than prior models.

A standout feature of DocFormerv2 is its use of self-supervised learning, the approach used in many of today’s most successful AI models, such as GPT. Self-supervised learning uses unannotated data, which enables training on enormous public datasets. In language modeling, for instance, next-token prediction (used by GPT) or masked-token prediction (used by T5 or BERT) are popular.

A schematic of the DocFormerv2 architecture, which takes as input both images of the document and the associated OCR output, along with the spatial coordinates of text, and which is trained on two tasks, token to line and token to grid.
DocFormerv2 architecture.

For DocFormerv2, in addition to standard masked-token prediction, we propose two additional tasks, token-to-line prediction and token-to-grid assignment. These tasks are designed to deepen the model's understanding of the intricate relationship between text and its spatial arrangement within documents. Let’s take a closer look at them.

Token to line

The token-to-line task trains DocFormerv2 to recognize how textual elements align within lines, imparting an understanding that goes beyond mere words to include the flow and structure of text as it appears in documents. This follows the intuition that most of the information needed for key-value prediction in a form or for visual question answering (VQA) is on either the same line or adjacent lines of a document. For instance, in the diagram below, in order to predict the value for "Total" (box a), the model has to look in the same line (box d, "$4.32"). Through this type of task, the model learns to give importance to information about the relative positions of tokens and its semantic implications.

At left is a store receipt with the labels "state tax", "total", and "change" surrounded by red boxes and labeled, respectively, b, a, and c and the total amount of the charge, $4.32, labeled d. At right is a product order form with a 16-cell red grid superimposed on it, each cell labeled with a blue number (1-16).
Novel document pretraining tasks: token to line and token to grid.

Token to grid

Semantic information varies across a document's different regions. For instance, financial documents might have headers at the top, fillable information in the middle, and footers or instructions at the bottom. Page numbers are usually found at the top or bottom of a document, while company names in receipts or invoices often appear at the top. Understanding a document accurately requires recognizing how its content is organized within a specific visual layout and structure. Armed with this intuition, the token-to-grid task pairs the semantics of texts with their locations (visual, spatial, or both) in the document. Specifically, a grid is superimposed on the document, and each OCR token is assigned a grid number. During training, DocFormerv2 is tasked with predicting the grid number for each token.

Target tasks and impact

On nine different datasets covering a range of document-understanding tasks, DocFormerv2 outperforms previous comparably sized models and even does better than much larger models — including one that is 106 times as big as DocFormerv2. Since text from documents is extracted using OCR models, which do make prediction errors, we also show that DocFormerv2 is more resilient to OCR errors than its predecessors.

One of the tasks we trained DocFormerv2 on is table VQA, a challenging task in which the model must answer questions about tables (with either images, text, or both as input). DocFormerv2 achieved 4.3% absolute performance improvement over the next best model.

A spreadsheet table labeled "FM radio stations" whose column labels include "frequency", "call sign", "name", and "format". The entries in the "call sign" column are "KUSK", "KKYA", "KDAM", "WNAX-FM", and "KVHT". "WNAX-FM" is surrounded by a red box.
For the question "Which of these stations does not have a 'k’ in its call sign?", DocFormerv2 correctly answers "WNAX-FM" (fourth row, second column). This requires reasoning over spatial, visual, and language features.
A spreadsheet table with three columns, labeled "District", "Location", and "Communities served". Four of the eight cells in the "Communities served" column — those whose entries begin "Roman Catholic Diocese of Cleveland" — are surrounded by red boxes.
For the question "How many of the schools serve the Roman Catholic diocese of Cleveland?", DocFormerv2 correctly answers "four". This requires arithmetic counting — a challenging task for machine learning models — and reasoning over multiple rows.
A police boat with the word "Police" written on its hull and, below the picture, the text query "What color is the word 'police' written in?"
In this example, an image and text (from an OCR model) are fed to DocFormerv2 along with the question “What color is the word ‘police’ written in?”. Due to its multimodal nature, DocFormerv2 can “see” the image and correctly answer “white”.

But DocFormerv2 also displayed more-qualitative advantages over its predecessors. Because it’s trained to make sense of local features, DocFormerv2 can answer correctly when asked questions like “Which of these stations do not have a ‘k’ in their call sign?” or “How many of the schools serve the Roman Catholic diocese of Cleveland?” (The second question requires counting — a hard skill to learn.)

In order to show the versatility and generalizability of DocFormerv2, we also tested it on scene-text VQA, a task that’s related to but distinct from document understanding. Again, it significantly outperformed comparably sized predecessors.

While DocFormerv2 has made significant strides in interpreting complex documents, several challenges and exciting opportunities lie ahead, like teaching the model to deal with diverse document layouts and enhancing multimodal integration.

Related content

CN, 31, Shanghai
As an Applied Scientist, you will be responsible for bringing new product designs through to manufacturing. You will work closely with multi-disciplinary groups including Product Design, Industrial Design, Hardware Engineering, and Operations, to drive key aspects of engineering of consumer electronics products. In this role, you will use expertise in physical sciences, theoretical, numerical or empirical techniques to create scalable models representing response of physical systems or devices, including: * Applying domain scientific expertise towards developing innovative analysis and tests to study viability of new materials, designs or processes * Working closely with engineering teams to drive validation, optimization and implementation of hardware design or software algorithmic solutions to improve product and customer risks * Establishing scalable, efficient, automated processes to handle large scale design and data analysis * Conducting research into use conditions, materials and analysis techniques * Tracking general business activity including device health in field and providing clear, compelling reports to management on a regular basis * Developing, implementing guidelines to continually optimize design processes * Using simulation tools like LS-DYNA, and Abaqus for analysis and optimization of product design * Using of programming languages like Python and Matlab for analytical/statistical analyses and automation * Demonstrating strong understanding across multiple physical science domains, e.g. structural, thermal, fluid dynamics, and materials * Developing, analyzing and testing structural solutions from concept design, feature development, product architecture, through system validation * Supporting product development and optimization through application of analysis and testing of complex electronic assemblies using advanced simulation and experimentation tools and techniques
IL, Haifa
We are seeking an Applied Scientist to help build Amazon’s next-generation customer memory and personalization systems. Are you interested in building systems that move beyond reacting to customer behavior, to actually understanding and remembering it over time? Our team is building Amazon’s customer memory layer – a system that extracts, curates, and reasons over customer knowledge to power next-generation personalization. This includes transforming noisy, unstructured signals into durable, high-quality representations of customer preferences, intents, and life events, and using them in real time to improve customer experiences. We are part of Amazon’s Personalization organization, a high-performing group that leverages large-scale machine learning, generative AI, and distributed systems to deliver highly relevant customer experiences. We tackle challenging problems at the intersection of information extraction, knowledge representation, LLM reasoning, and recommendation systems. Our systems operate under real-world constraints of scale, latency, and quality, requiring careful tradeoffs between precision, recall, and responsiveness. This team plays a central role in defining how Amazon understands its customers, and how that understanding is applied across the shopping experience. As an Applied Scientist, you will design and build ML and LLM-powered solutions for Amazon's customer memory and personalization systems. You will work on how customer knowledge is extracted, validated, and applied in production systems. You will own the end-to-end delivery of ML solutions, from problem formulation and modeling to offline and online experimentation, and production deployment at scale. You will deliver high-quality, scalable systems that power customer-facing experiences. You will drive work across areas such as fact extraction, memory quality and lifecycle, temporal reasoning, and grounded personalization, while navigating tradeoffs between quality, latency, and coverage. You will collaborate closely with engineering and product teams to translate research into measurable customer impact. Please visit https://www.amazon.science for more information.
US, WA, Seattle
Are you passionate about solving big problems from ground-up? Do you enjoy building new state-of-the-art products at internet scale? Come lead the innovation in this startup team, vertical ad products. This is a green field problem without a known answer or a pattern to follow. We have ambitious vision to simplify full funnel advertising solutions, at scale, with specialized agentic AI-powered models and diversify the demand to strategic verticals including finserv, autos, locals.. etc. We are seeking an experienced Sr Data Scientist to drive innovation in our Ads Foundational Model. In this individual contributor role, you will apply advanced machine learning techniques to improve advertiser performance and customer experience. Key job responsibilities As a Data Scientist on this team, you will: 1. Develop and drive the science strategy for Ads Foundational Model (Ads-FM), aligning it with the program's objectives and overall business goals. 2. Identify high-impact opportunities within Ads-FM program and lead the ideation, planning, and execution of science initiatives to address them. 3. Build and deploy machine learning models using computer vision, natural language processing, and deep learning to evaluate and enhance ad effectiveness. 4. Develop algorithms that extract meaningful signals from image, video, and audio content to predict and improve customer engagement 5. Leverage Amazon's extensive data repository to create predictive models that generate actionable recommendations for more compelling ad creative 6. Collaborate with business leaders and cross-functional teams to implement ML-powered solutions 7. Contribute to the ML roadmap for the Ads-FM program through innovation and research.
US, WA, Seattle
You will build and lead the economics research agenda for measurement, experimentation, and value attribution for Amazon's Devices & Services organization. Your team is the "truth layer" of the Intelligence Core — the shared economics and causal inference capability that serves all Devices product lines, marketing pods, and Finance leadership with causal evidence of what Devices are worth and whether our investments are working. This is not a traditional analytics or measurement role. You will own an active research program in experimentation design — identifying and executing the causal studies that produce the causal inputs for pricing decisions, marketing optimization, and portfolio strategy. Your outputs provide the causal evidence base that L8 peers and senior leadership consume to make billions of dollars in investment decisions across the D&S portfolio. You will also own the economic models that validate and drive execution across the full surface area of marketing spend for devices and services. Key job responsibilities Economic Value: • Downstream value attribution for all Devices product lines — Impact on Prime, subscription lift, consumer spending, advertising value • Alexa+ value isolation and cross-PL attribution • Causal frameworks connecting device sales to Prime acquisition, subscription retention, and ecosystem engagement Marketing Science & Measurement: • Build the marketing science function from scratch • Incrementality measurement for marketing spend across all channels • Attribution methodology, measurement standards, and cross-pod governance • Marketing ROI frameworks for use by category marketers • CCM certification methodology and scenario planning models for optimal investment allocation Experimentation: • Owning the estimation methodology, identification strategies, data inputs/outputs, and refresh cadence • You will build this team's analytics function with AI at its core from day one • Experimentation governance — managing interference across teams, setting standards for causal validity • Evaluation framework for AI agents and autonomous optimization systems
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the extreme. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
IN, KA, Bengaluru
Have you ever wondered how that Amazon box with the smile arrives so quickly, where it came from, and how much it cost Amazon to deliver? The WW Amazon Logistics, Business Analytics team manages the delivery of tens of millions of products every week to Amazon's customers, achieving on-time delivery in a cost-effective manner. We are seeking an enthusiastic, customer-obsessed Manager Research Science with strong analytical skills to join our team. This role is crucial in optimizing Amazon's vast delivery network and will have significant impact on the customer experience, particularly in the final phase of delivery. As a Manager Research Science, you will: 1. Address business challenges through building compelling cases and using data to influence change across the organization 2. Develop input and assumptions based on preexisting models to estimate costs and savings opportunities associated with varying levels of network growth and operations 3. Create metrics to measure business performance, identify root causes and trends, and prescribe action plans 4. Manage multiple high-impact projects simultaneously 5. Work with technology teams and product managers to develop new tools and systems supporting business growth 6. Communicate with and support various internal stakeholders and external audiences 7. Implement scheduling solutions, improve metrics, and develop scalable processes and tools The ideal candidate will have: - Extensive experience in operations research and data-driven decision making - Strong analytical and problem-solving skills - Robust program management and research science skills - Ability to work with a team and make independent decisions in ambiguous environments - Customer-obsessed mindset with a focus on improving the Amazon delivery experience This role offers the autonomy to think strategically and make data-driven decisions from day one. Join us in shaping the future of e-commerce delivery and addressing the core challenges in our world-class operations space! Key job responsibilities 1. Advanced Modeling and Algorithm Development: - Design and implement sophisticated machine learning models for logistics optimization - Develop complex time series forecasting algorithms for demand prediction and resource allocation 2. AI and Machine Learning Integration: - Architect and deploy AI-powered systems to enhance decision-making in logistics operations - Implement deep learning techniques for image recognition in package sorting and handling - Develop reinforcement learning algorithms for adaptive scheduling and resource management 3. Big Data Analytics and Processing: - Design and implement distributed computing solutions for processing massive logistics datasets - Utilize cloud computing platforms (e.g., AWS) for scalable data processing and analysis 4. AI-Driven Workflow Optimization: - Design and implement AI agents for autonomous decision-making in logistics processes - Create machine learning models for customer behavior analysis and personalized delivery options 5. Software Development and System Architecture: - Write efficient, scalable code in languages such as Python, Java, or C++ - Develop and maintain complex software systems for logistics optimization - Stay at the forefront of AI and ML research - Publish research findings in top-tier conferences and journals About the team We are Amazon's Last Mile Science and Analytics team, dedicated to improving e-commerce delivery. We work to optimize our vast network, forecast demand using machine learning, and enhance route efficiency. Our efforts focus on developing innovative delivery methods, applying AI to solve complex problems, and conducting geospatial analysis. We create simulations to refine processes and plan capacity effectively. Operating globally, we strive to develop adaptable solutions for diverse markets. We aim to advance logistics science, continually improving speed, efficiency, and customer satisfaction, in support of Amazon's mission to be Earth's most customer-centric company.
DE, BE, Berlin
As an Applied Scientist II in the Alexa Conversational Modelling Intelligence team within Alexa AI, you will drive model post-training for Large Language Models that power Alexa+. You'll adopt and adapt state-of-the-art techniques — including supervised fine-tuning, RLHF, and preference optimization — running rigorous experiments and translating findings into production-ready solutions that directly improve the customer experience for millions of users worldwide. You will own the full model development cycle from data curation through training, evaluation, and deployment. Your day-to-day will involve developing evaluation methods and metrics, diagnosing model defects, and iterating on recipes to move concrete quality and efficiency benchmarks. You'll write clean, reproducible code, contribute to shared tooling, and collaborate closely with scientists and engineers to bring models from experimentation to scale. You are technically curious, experiment-driven, and motivated by real customer impact. You will also advance the state of the art by publishing at top-tier NLP/ML conferences (ACL, EMNLP, NeurIPS, ICML, ICLR) — contributing to the broader research community while grounding your work in measurable outcomes. Key job responsibilities As an Applied Scientist II in the Alexa Conversational Modelling Intelligence team, you will own the end-to-end model development lifecycle for LLMs that power Alexa+. You'll design and execute training recipes — including supervised fine-tuning, reinforcement learning from human feedback, and preference optimization — iterating rapidly on data, hyperparameters, and architectures to move quality and efficiency metrics. Your work will directly shape how millions of customers interact with Alexa daily. You will build robust evaluation frameworks to measure model performance, diagnose failure modes, and quantify improvements. This includes developing benchmarks, implementing LLM-as-a-judge pipelines, and conducting rigorous defect analysis to identify where models fall short and why. You'll translate these insights into targeted improvements that close gaps in conversational quality, safety, and fluency. You will collaborate closely with research scientists and engineers to bring models from experimentation to production at scale. You'll contribute to shared tooling and infrastructure, write clean and reproducible code, and document your methods so the team can build on your work. You are also expected to advance the state of the art by publishing findings at top-tier NLP/ML venues (ACL, EMNLP, NeurIPS, ICML, ICLR), ensuring your research drives both customer impact and scientific contribution. A day in the life As an Applied Scientist II, your day will involve launching and monitoring training runs, analyzing experiment results, and iterating on model recipes based on evaluation data. You'll participate in science reviews with fellow researchers, sync with engineering partners on deployment readiness, and deep-dive into model outputs to understand behavioral patterns. You'll balance hands-on experimentation with collaborative problem-solving — working across the Alexa AI organization to align model improvements with customer-facing goals and product priorities. About the team The Alexa Conversational Modelling Intelligence team builds industry-leading LLM-based conversational technologies that customers love. Our mission is to push the envelope in LLMs for Alexa to deliver the best-possible customer experience. As an Applied Scientist, you'll contribute directly to that mission through model development and experimentation.
US, CA, Sunnyvale
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON.COM SERVICES LLC Offered Position: Manager III, Economist Job Location: Sunnyvale, California Job Number: AMZ9803624 Position Responsibilities: Independently manage a team of economists and/or scientists in developing strategic economic analyses and demand estimation models. Translate business questions into econometric methodologies and causal inference analyses. Communicate economic insights to non-technical audiences to guide strategic-level, high-impact business decisions. Scale economic models through cross-functional collaboration with engineering teams. Establish scientific quality standards and research priorities. Drive operational efficiency and research excellence across the team. 40 hours / week, 8:00am-5:00pm, Salary Range: $201,300/year to $272,400/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.#0000
US, WA, Seattle
Ever wish you could use your quantitative and critical thinking skills to influence business decisions? Economists at Amazon partner closely with senior management, business stakeholders, scientist and engineers, and economist leadership to solve key business problems. As part of the Content Discovery and Experimentation Science team within Prime Video, you will leverage your expertise in causal inference and experimental design to make Prime Video the best-in-class digital video experience. Key job responsibilities - Build causal models and metrics that capture trade-off decisions when business and customer outcomes do not align - Partner with data scientists and product managers to integrate these metrics into Prime Video's experimentation tooling - Work with finance partners to ensure that the team's product metrics contribute to Prime Video's strategic business and financial objectives - Contribute to technical and business documents to communicate ideas and proposals to various audiences - Educate and advocate for best practices in experimentation and how to use it for decision-making
US, TX, Austin
What happens when you combine startup speed with Amazon-scale impact? You get this team. Amazon Enterprise Security Products is a newly launched group building intelligent, cloud-agnostic security tools using AI-first development practices. Here, you build AI and you build with AI at the same time. This role is a chance to define and lead the science strategy for the future of security tooling with a small, fast team that ships like a startup but deploys at Amazon scale. We're looking for a Senior Data Scientist who operates at the intersection of applied ML, agentic AI, and security; and who can set technical direction across ambiguous, undefined problem spaces. You won't just build models; you'll decide which problems are worth solving, architect the scientific approach for an entire product area, and raise the bar for how the team applies science. You'll partner with senior and principal engineers, applied scientists, security researchers, and PMs, and your judgment will shape roadmaps, not just deliverables. This is a role for someone who thrives in ambiguity, influences without authority, and turns "too ambitious" into shipped reality. Key job responsibilities - Set the science direction for a product area: Define the modeling strategy, scientific approach, and success metrics for entire categories of AI-first security capabilities, agentic systems, anomaly detection, threat classification, and automated response across multi-cloud environments. Decide where science can move the needle and where it can't. - Own the hardest, most ambiguous problems: Take on undefined, open-ended challenges where the path isn't clear, the data is messy or scarce, and the stakes are high. Frame the problem, choose the approach, and bring others along. - Build with AI to build AI and define how the team does it: Drive adoption of agentic coding tools, LLM-powered workflows, and experimental AI tooling across the science org. Establish the practices that multiply velocity for every scientist, not just yourself. - Architect agentic intelligence: Lead the design of models, embeddings, RAG pipelines, evaluation frameworks, and feedback loops that make multi-agent security systems smart, safe, and customer-ready at scale. Own the science architecture decisions others build on. - Drive technical strategy across teams: Influence roadmaps, dive deep with senior and principal scientists and engineers, and align cross-functional partners around a shared scientific vision. Your recommendations shape what the team invests in next. - Prototype, validate, and scale: Turn ambiguous hypotheses into prototypes in days, validate with real customer signal, and chart the path from prototype to production system that runs reliably at Amazon scale. - Communicate to influence at the executive level: Translate complex modeling results and scientific trade-offs into clear recommendations for engineers, product leaders, and senior executives. Drive organizational decisions with data and earn trust across the company. - Raise the bar and grow others: Mentor data scientists and applied scientists, lead technical and science reviews, and champion AI-first development practices. Shape the science culture and hiring bar of a fast-growing team from the ground floor. A day in the life No two days look the same on this fast-growing, AI-first team. You might start your morning setting direction in a roadmap review; making the call on which science investments will have the biggest customer impact and then dive into architecting an evaluation framework that the whole team will build on. Before lunch, you're pair-prompting with an agentic coding assistant to validate a new approach, then unblocking a teammate stuck on a thorny modeling problem. In the afternoon, you lead a design session with senior and principal scientists and engineers, then distill it into a crisp recommendation for senior leadership. You own ambiguous problems end to end, define how the team works, and see your decisions ripple across the product. This is where builders who want to lead with science come to do their best work. About the team Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.