Optimizing neural networks for special-purpose hardware

Curating the neural-architecture search space and taking advantage of human intuition reduces latency on real-world applications by up to 55%.

As neural networks grow in size, deploying them on-device increasingly requires special-purpose hardware that parallelizes common operations. But for maximum efficiency, it’s not enough to optimize the hardware for the networks; the networks should be optimized for the hardware, too.

Related content
The first step in training a neural network to solve a problem is usually the selection of an architecture: a specification of the number of computational nodes in the network and the connections between them. Architectural decisions are generally based on historical precedent, intuition, and plenty of trial and error.

The standard way to optimize a neural network is through neural-architecture search (NAS), where the goal is to minimize both the size of the network and the number of floating-point operations (FLOPS) it performs. But this approach doesn’t work with neural chips, which can often execute easily parallelized but higher-FLOPS tasks more rapidly than they can harder-to-parallelize but lower-FLOPS tasks.

Minimizing latency is a more complicated optimization objective than minimizing FLOPS, so in the Amazon Devices Hardware group, we’ve developed a number of strategies for adapting NAS to the problem of optimizing network architectures for Amazon’s new Neural Engine family of accelerators. Those strategies involve curating the architecture search space to, for instance, reduce the chances of getting stuck in local minima. We’ve also found that combining a little human intuition with the results of NAS for particular tasks can help us generalize to new tasks more reliably and efficiently.

In experiments involving several different machine learning tasks, we’ve found that our NAS strategies can reduce latencies by as much as 55%.

Varieties of neural-architecture search

NAS needs three things: a definition of the search space, which specifies the building blocks available to construct a network; a cost model, which is a function of the network's accuracy, latency, and memory; and an optimization algorithm. We use a performance estimator to measure latency and memory footprint, but to measure accuracy, we must train the network. This is a major bottleneck, as training a single network can take days. Sampling thousands of architectures would take thousands of GPU days, which is clearly neither practical nor environmentally sustainable.

There are three categories of NAS algorithm, which require networks to be trained different numbers of times: multishot, single-shot, and zero-shot.

Related content
A new approach that grows networks dynamically promises improvements over GANs with fixed architectures or predetermined growing strategies.

Multishot methods sample a cohort of architectures in each iteration. Each network is trained and evaluated for accuracy and performance, and the next set of architectures is sampled based on their cost. Evolutionary or reinforcement-learning-based algorithms are generally used for multishot methods.

Single-shot methods start with a large network called the supernet, which has multiple possible subgraphs. During training, the subgraphs start converging to a single, small network. Single-shot methods are designed to be trained only once, but their training takes much longer than that of a single network in multishot methods.

Zero-shot methods works like multishot methods, with the key difference that the network is never trained. As a proxy for accuracy, we use the network’s trainability score, which is computed using the network's topology, nonlinearity, and operations. Zero-shot methods are the fastest to converge, because calculating the score is computationally very cheap. The downside is that the trainability may not correlate well with model accuracy.

Search space curation

The NAS cost function can be visualized as a landscape, with each point representing a potential architecture. A cost function based on FLOPS changes monotonically with factors such as sizes or channels: that is, if you find a direction across the terrain in which the cost is going down, you can be sure that continuing in that direction will not cause the cost to go up.

However, the inclusion of accelerator-aware constraints disrupts the function by introducing more asymptotes, or points at which the cost switches from going down to going up. This results in a more complex and rocky landscape.

Related content
How to make trained systems evolve gracefully.

To address this issue, we reduced the number of options in the search space. We were exploring convolutional architectures, meaning that the inputs are decomposed into several different components, each of which has its own channel through the network. The data in each channel, in turn, is filtered in several different ways; each filter involves a different data convolution.

Previously, we would have explored the number of channels — known as the channel size — at increments of one; instead, we considered only a handful of channel sizes. We limited the options for channel sizes to certain values that were favorable for the parallelism factor of the Neural Engine. The parallelism factor is a count of operations, such as dot product, that can be performed in parallel. In some cases, we even added "depth multiplier" ratio that could be used to scale the number of channels across the entire model to the search space.

These improvements can be visualized as taking fewer, larger steps across a smoother terrain, rather than trying to navigate the rocky landscape that resulted from the inclusion of accelerator-aware performance in the cost function. During the optimization process, they resulted in a faster convergence rate because of the reduced number of options and in improved stability and reliability thanks to the monotonic nature of the curated search space.

NAS - 3x1.png
Illustration of how the cost landscape (green) changes from smooth (left) to rocky (center and right) when a cost function based on Neural Engine performance replaces one based on FLOPS. Curation (right) reduces the discrete search space (black dots) and ensures that points are far apart. The trajectory of a search algorithm (blue arrows) shows how curation (right) ensures that with each step in a search, the cost is monotonically decreasing.

One key detail in our implementation is the performance estimator. Instead of deploying an architecture on real hardware or an emulator to obtain performance metrics, we estimated them using a machine learning regression model trained on measurements of different operators or subgraphs.

At inference time, the estimator would decompose the queried architecture into subgraphs and use the regression model to estimate the performance of each. Then it would accumulate these estimates to give the model-level performance. This regressor-based design simplified our NAS framework, as it no longer required compilation, inference, or hardware. This technique enables us to test accelerators in the design phase, before we’ve developed custom compilers and hardware emulators for them.

Productizing NAS with expert-in-the-loop

Curating the search space improves convergence rate, stability, and reliability, but transferability to new use cases is not straightforward. NAS results for a detector model, for instance, may not be easy to transfer to a classification model. On the other hand, running NAS from scratch for each new dataset may not be feasible, due to time constraints. In these situations, we found that combining NAS results and human expertise was the fastest approach.

Channel reduction step.png
The initial channel reduction step (1x1 conv.) in the inverted-bottleneck (IBN) block at left is fused with the channel expansion step (KxK depth. conv.) in the fused IBN at right. This proved to be a common subgraph modification across datasets.

When we performed NAS on different datasets, we saw common patterns, such as the fusion of convolution layers with previous convolution layers, reducing the number of channels and, aligning them with the hardware parallelism factor.

In particular, fusing convolution layers in inverted bottleneck (IBN) blocks contributed most to boosting efficiency. With just these modifications, we observed latency reductions of up to 50%, whereas a fully converged NAS model would yield a slightly better 53% reduction.

In situations where running NAS from scratch is not feasible, a human expert can rely on mathematical intuition and observations of the results of NAS on similar datasets to build the required model architecture.

Results and product impact

We applied this technique to multiple products in the Amazon Devices portfolio, ranging from Echo Show and Blink home security products to the latest Astro, the in-home consumer robot.

1. Reduced detection latency by half on Echo Show

Echo Show runs a model to detect human presence and locate the detected person in a room. The original model used IBN blocks. We used accelerator-aware NAS to reduce the latency of this model by 53%.

Human-presence detection.png
Schematic representation of human-presence detection.

We performed a search for depth multipliers — that is, layers that multiply the number of channels — and for opportunities to replace IBN blocks with fused-IBN blocks. The requirement was to maintain the same mean average precision (mAP) of the original model while improving the latency. Our V3 model improved the latency by more than 53% (i.e. 2.2x faster) while keeping the mAP scores same as baseline.

Latency results for the original model and three models found through NAS.

Fused-IBN search

Depth multiplier search

Latency reduction (%)

Baseline

No

No

Baseline

V1

No

Yes

14%

V2

Yes

No

35%

V3

Yes

Yes

53%

After performing NAS, we found that not every IBN fusion improves latency and accuracy. The later layers are larger, and replacing them with fused layers hurt performance. For the layers where fusion was selected, the FLOPs, as expected, increased, but the latency did not.

2. Model fitting within the tight memory budget of the Blink Floodlight Camera

Blink cameras use a classification model for security assistance. Our goal was to fit the model parameters and peak activation memory within a tight memory budget. In this case, we combined NAS techniques with an expert-in-the-loop to provide fine-tuning. The NAS result on the classification dataset provided intuition on what operator/subgraph changes could extract benefits from the accelerator design.

Classification.png
Schematic representation of the classification model output.

The expert recommendations were to replace the depth-wise convolutions with standard convolutions and reduce the channels by making them even across the model, preferably by a multiple of the parallelism factor. With these changes, model developers were able to reduce both the model size and the intermediate memory usage by 47% and fit the model within the required budget.

3. Fast semantic segmentation for robotics

In the context of robotics, semantic segmentation is used to understand the objects and scenes the robot is interacting with. For example, it can enable the robot to identify chairs, tables, or other objects in the environment, allowing it to navigate and interact with its surroundings more effectively. Our goal for this model was to reduce latency by half. Our starting point was a semantic-segmentation model that was optimized to run on a CPU.

Semantic segmentation.png
Left: original image of a room at night; center: semantic-segmentation image; right: semantic segmentation overlaid on original image.

For this model, we searched for different channel sizes, fusion, and also output and input dimensions. We used the multishot method with the evolutionary search algorithm. NAS gave us multiple candidates with different performances. The best candidate was able to reduce the latency by half.

Latency improvement for different architectures found through NAS.

Latency reduction (%)

Original

Baseline

Model A

27%

Model B

37%

Model C

38%

Model D

41%

Model E

51%

4. User privacy with on-device inference

Amazon's Neural Engine supports large-model inference on-device, so we can process microphone and video feeds without sending data to the cloud. For example, the Amazon Neural Engine has enabled Alexa to perform automatic speech recognition on-device. On-device processing also provides a better user experience because the inference pipeline is not affected by intermittent connection issues. In our NAS work, we discovered that even larger, more accurate models can now fit on-device with no hit on latency.

Making edge AI sustainable

We mentioned earlier that multishot NAS with full training can take up to 2,000 GPU-days. However, with some of the techniques described in this blog, we were able to create efficient architectures in a substantially shorter amount of time, making NAS much more scalable and sustainable. But our sustainability efforts don't end there.

Related content
Innovative training methods and model compression techniques combine with clever engineering to keep speech processing local.

Because of its parallelism and mixed-precision features, the Neural Engine is more power efficient than a generic CPU. For a million average users, the difference is on order of millions of kilowatt-hours per year, equivalent to 200 gasoline-powered passenger vehicles per year or the energy consumption of a hundred average US households.

When we optimize models through NAS, we increase the device's capability to run more neural-network models simultaneously. This allows us to use smaller application processors and, in some cases, fewer of them. By reducing the hardware footprint in this way, we are further reducing the carbon footprint of our devices.

Future work

We have identified that curation requires an expert who understands the hardware design well. This may not scale to future generations of more complex hardware. We have also identified that in situations where time is tight, having an expert in the loop is still faster than running NAS from scratch. Because of this, we are continuing to investigate how NAS algorithms with accelerator awareness can handle large search spaces. We are also working on improving the search algorithm’s efficiency and effectiveness by exploring how the three categories of algorithms can be combined. We also plan to explore model optimization by introducing sparsity through pruning and clustering. Stay tuned!

Acknowledgements: Manasa Manohara, Lingchuan Meng, Rahul Bakshi, Varada Gopalakrishnan, Lindo St. Angel

Research areas

Related content

AU, VIC, Melbourne
Are you excited about leveraging state-of-the-art Computer Vision algorithms and large datasets to solve real-world problems? Join Amazon as an Applied Scientist Intern and be at the forefront of AI innovation! As an Applied Scientist Intern, you'll work in a fast-paced, cross-disciplinary team of pioneering researchers. You'll tackle complex problems, developing solutions that either build on existing academic and industrial research or stem from your own innovative thinking. Your work may even find its way into customer-facing products, making a real-world impact. Please note: This internship is a duration of 6 months full time with a start date in Jan-March 2027. The successful intern is required to be based in Melbourne and relocation allowance will be provided if you are based outside of Melbourne. Key job responsibilities - Develop novel solutions and build prototypes - Work on complex problems in Computer Vision and Machine Learning - Contribute to research that could significantly impact Amazon's operations - Collaborate with a diverse team of experts in a fast-paced environment - Collaborate with scientists on writing and submitting papers to Tier-1 conferences (e.g., CVPR, ICCV, NeurIPS, ICML) - Present your research findings to both technical and non-technical audiences Key Opportunities - Collaborate with leading machine learning researchers - Access Amazon tools and hardware (large GPU clusters) - Address challenges at an unparalleled scale - Become a disruptor, innovator, and problem solver in the field of computer vision - Potentially deliver solutions to production in customer-facing applications - Opportunities to become an FTE after the internship Join us in shaping the future of AI at Amazon. Apply now and turn your research into real-world solutions!
IN, KA, Bengaluru
The Trust CX Innovations team is looking for an Applied Scientist with strong background in Generative AI space to build solutions that help in upholding customer trust for Alexa+. As an Applied Scientist in Trust CX innovations, you will be at the forefront of developing innovative solutions to critical challenges in AI trust and privacy. You'll lead research in trust-preserving machine learning techniques. We are working on revolutionizing the way Amazonians work and collaborate. You will help us achieve new heights of productivity through the power of advanced generative AI technologies. Key job responsibilities - Lead research initiatives in generative AI, focusing on LLMs, multimodal models, and frontier AI capabilities - Develop innovative approaches for model optimization, including prompt engineering, few-shot learning, and efficient fine-tuning - Pioneer new methods for AI safety, alignment, and responsible AI development - Design and execute sophisticated experiments to evaluate model performance and behavior - Lead the development of production-ready AI solutions that scale efficiently - Collaborate with product teams to translate research innovations into practical applications - Guide engineering teams in implementing AI models and systems at scale - Author technical papers for top-tier conferences - File patents for novel AI technologies and applications A day in the life You will be working with a group of talented scientists on researching algorithm and running experiments to test scientific proposal/solutions to improve our trust-preserving experiences. This will involve collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development. You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership. About the team Who We Are: Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience. Our team operates at the intersection of artificial intelligence, privacy engineering and customer-centric design. Our Mission: To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development. We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.
US, WA, Redmond
We are searching for a talented candidate with expertise in orbital mechanics and spaceflight navigation, including LEO Satellite Orbit Determination. This position requires experience in simulation and analysis of spacecraft orbital mechanics and sequential orbit determination methods, including Extended Kalman Filters (EKF) and/or Unscented Kalman Filter (UKF). Strong analysis skills are required to develop engineering studies of complex large-scale dynamical systems. This position requires demonstrated expertise in computational analysis automation and tool development. Key job responsibilities - Perform spacecraft maneuver or navigation analysis in support of multi-disciplinary trades within the Amazon Leo team. - Contribute to prototype software development of flight algorithms. - Test and assess navigation software for integration into flight systems. - Assess and trouble-shoot the performance of Leo on-board GNSS hardware and software systems. - Work closely with GNC engineers to manage on-orbit performance and develop flight dynamics operations processes. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. A day in the life - Interacting with GNC teams to evaluate and troubleshoot satellite issues. - Working within the Flight Dynamics Research team to prioritize tasks. - Performing analysis, simulation, testing and documentation to address assigned tasks.
US, CA, Pasadena
The Amazon Web Services (AWS) Center for Quantum Computing in Pasadena, CA, is looking to hire a Research Scientist with experience in semiconductor process development who will aid in AWS’s effort to bring cloud quantum computing services to its worldwide customer base. You will join a multi-disciplinary team of scientists, and hardware and software engineers working at the forefront of quantum computing. Through your work inside and outside of the cleanroom environment in the fabrication research and development group, you will solve problems related to developing next-generation quantum processors. Candidates must have a demonstrated background in sound scientific and engineering principles, and must have excellent data analysis, bias for action, problem solving, and communication skills, and be highly motivated and curious to research and learn new technical topics as needed. As a research scientist you will be expected to work on new ideas and stay abreast of novel approaches in fabricating and packaging superconducting quantum processors. Working effectively within a team environment is critical. Key job responsibilities Responsibilities include developing novel processes to fabricate high-coherence superconducting qubits; developing advanced 3DI interconnect and routing technologies for integrating superconducting quantum technologies; analyzing inline metrology and electrical test data; writing production standard operating procedures to transfer newly-developed processes to production teams; interacting with project leads to provide feedback that continuously improves different processes. A day in the life The candidate will develop novel technologies using micro-/nano-fabrication techniques inside the cleanroom (independently or in collaboration with other scientists and engineers) for next-generation quantum computing. Outside the cleanroom, the candidate will plan experiments, analyze data, and conceive future innovations. About the team AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.
IN, KA, Bengaluru
Are you passionate about solving complex business problems at scale through Generative AI? Do you want to help build intelligent systems that reason, act, and learn from minimal supervision? If so, we have an exciting opportunity for you on Amazon's Trustworthy Shopping Experience (TSE) team. At TSE, our vision is to guarantee customers a worry-free shopping experience by earning their trust that the products they buy are safe, authentic, and compliant with regulations and policy. We do this in close partnership with our selling partners, empowering them with best-in-class tools and expertise to offer a high-quality, compliant selection that customers trust. As an Applied Scientist I, you will bring subject matter expertise in at least one relevant discipline (e.g., NLP, computer vision, representation learning, agentic architecture) to contribute to next-generation agentic AI solutions that automate complex manual investigation processes at Amazon scale. Working alongside senior scientists, you will map business goals—such as reducing cost-of-serving while maintaining trust and safety standards—to well-defined scientific problems and metrics. You will invent, refine, and experiment with solutions spanning agentic reasoning, self-supervised representation learning, few-shot adaptation, multimodal understanding, and model compression. With guidance from senior scientists, you will stay current on research trends and benchmark your results against the state of the art. You will help design and execute experiments to identify optimal solutions, initiating the development and implementation of small components with team guidance. You will write secure, stable, testable, and well-documented production code at the level of an SDE I, rigorously evaluating models and quantifying performance. You will handle data in accordance with Amazon policies, troubleshoot issues to root cause, and ensure your work does not put the company at risk. Your scope of influence will typically be at the self-level, with the possibility of mentoring interns. You will participate in team design and prioritization discussions, learn the business context behind TSE's products, and escalate problems with proposed solutions. You will publish internal technical reports and may contribute to peer-reviewed publications and external review activities when aligned with business needs. This role offers a unique opportunity to contribute to end-to-end AI development—from research through production—with your contributions serving hundreds of millions of customers within months, not years. Key job responsibilities • Contribute to the design and development of agentic AI systems with multi-step reasoning, autonomous task execution, and multimodal intelligence, including feedback and memory mechanisms, leveraging reinforcement learning techniques for agent decision-making and policy optimization, with input and guidance from senior scientists • Help productionize models built on top of SFT (Supervised Fine-tuning) and RFT (Reinforced Fine-tuning) approaches, as well as few-shot approaches based on multimodal datasets spanning text, images, and structured data, applying mathematical optimization techniques to improve efficiency, resource allocation, and decision-making in complex workflows, working alongside senior scientists to identify optimal solutions • Contribute to building production-ready deep learning and conventional ML solutions, including multimodal fusion and cross-modal alignment techniques that seamlessly connect visual, textual, and relational understanding, to support automation requirements within your team's scope • Help identify customer and business problems; use reasonable assumptions, data, and customer requirements to solve well-defined scientific problems involving multimodal inputs such as unstructured text, documents, product images, and relational data, developing representations that capture complementary signals across modalities and mapping business goals to scientific metrics • May co-author research papers for peer-reviewed internal and/or external venues, including contributions in areas such as multimodal representation learning and vision-language modeling, and contribute to the wider scientific community by reviewing research submissions, when aligned with business needs • Prototype rapidly, iterate based on feedback, and deliver small components at SDE I level—including multimodal data pipelines and inference modules—that integrate into production-scale systems • Write secure, stable, testable, maintainable, and well-documented code, balancing model capability, deployment cost, and resource usage across multimodal architectures while understanding state-of-the-art data structures, algorithms, and performance tradeoffs • Rigorously test code and evaluate models across individual and combined modalities, quantifying their performance; troubleshoot issues, research root causes, and thoroughly resolve defects, leaving systems more maintainable • Participate in team design, scoping, and prioritization discussions through clear verbal and written communication; seek to learn the business context, science, and engineering behind your team's products, including how multimodal signals contribute to trust and safety decisions • Participate in engineering best practices with peer reviews; clearly document approaches and communicate design decisions; publish internal technical reports to institutionalize scientific learning • Help train and mentor scientist interns; identify and escalate problems with proposed solutions, taking ownership or ensuring clear hand-off to the right owner About the team Trustworthy Shopping Experience Product team in TSE is responsible for the human-in-the-loop products and technology used in the risk investigations at Amazon. The team is also responsible for reducing the cost of performing the investigations, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages state-of-the art technology and GenAI to deliver the products and associated goals.
IN, KA, Bengaluru
Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better value to Amazon’s customers? Do you want to build and deploy advanced ML systems that help optimize millions of transactions every day? Are you excited by the prospect of analyzing and modeling terabytes of data to solve real-world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Machine Learning team for India Consumer Businesses. Machine Learning, Big Data and related quantitative sciences have been strategic to Amazon from the early years. Amazon has been a pioneer in areas such as recommendation engines, ecommerce fraud detection and large-scale optimization of fulfillment center operations. As Amazon has rapidly grown and diversified, the opportunity for applying machine learning has exploded. We have a very broad collection of practical problems where machine learning systems can dramatically improve the customer experience, reduce cost, and drive speed and automation. These include product bundle recommendations for millions of products, safeguarding financial transactions across by building the risk models, improving catalog quality via extracting product attribute values from structured/unstructured data for millions of products, enhancing address quality by powering customer suggestions We are developing state-of-the-art machine learning solutions to accelerate the Amazon India growth story. Amazon India is an exciting place to be at for a machine learning practitioner. We have the eagerness of a fresh startup to absorb machine learning solutions, and the scale of a mature firm to help support their development at the same time. As part of the India Machine Learning team, you will get to work alongside brilliant minds motivated to solve real-world machine learning problems that make a difference to millions of our customers. We encourage thought leadership and blue ocean thinking in ML. Key job responsibilities Use machine learning and analytical techniques to create scalable solutions for business problems Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes Design, develop, evaluate and deploy, innovative and highly scalable ML models Work closely with software engineering teams to drive real-time model implementations Work closely with business partners to identify problems and propose machine learning solutions Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model maintenance Work proactively with engineering teams and product managers to evangelize new algorithms and drive the implementation of large-scale complex ML models in production Leading projects and mentoring other scientists, engineers in the use of ML techniques About the team International Machine Learning Team is responsible for building novel ML solutions that attack India first (and other Emerging Markets across MENA and LatAm) problems and impact the bottom-line and top-line of India business. Learn more about our team from https://www.amazon.science/working-at-amazon/how-rajeev-rastogis-machine-learning-team-in-india-develops-innovations-for-customers-worldwide
GB, Cambridge
Alexa is looking for an Applied Scientist with a strong background in Natural Language Processing (NLP) and Large Language Models (LLMs) to help build state-of-the-art conversational systems. In this role, you will collaborate with a large team of scientists training the Large Language Models that power the Alexa stack, as well as software engineers serving them in production systems. You will own solutions end-to-end: from ideation and research through to production deployment, enabling conversational assistants to support external tools, leverage diverse sources of information, and deliver novel reasoning capabilities to millions of Alexa customers. Key job responsibilities As an Applied Scientist, you will develop innovative solutions to complex problems to extend the functionalities of conversational assistants. You will use your technical expertise to research and implement novel algorithms and modelling solutions in collaboration with other scientists and engineers. You will analyze customer behaviors and define metrics to enable the identification of actionable insights and measure improvements in customer experience. You will communicate results and insights to both technical and non-technical audiences through written reports, presentations and external publications. You would be able to bi-modal on science and engineering: someone who combines strong scientific foundations with the execution skills to ship high-quality solutions. A day in the life As an Applied Scientist on the Alexa Science team, you'll drive innovation in evaluating new product experiences while discovering novel approaches to enhance model capabilities and enrich customer interactions. You'll collaborate with cross-functional teams of engineers and scientists to identify root causes of model and system integration issues, continuously improving the end-to-end customer experience. You'll partner closely with scientists developing and fine-tuning large language models, engineers building low-latency inference infrastructure, and product teams defining customer experience metrics. About the team We are a team of applied scientists and engineers building the intelligence layer that powers Alexa+. Our work sits at the intersection of large language models, decision-making under uncertainty, and production ML systems. What we build directly shapes the customer experience: determining which models serve their requests, optimizing response latency, and creating natural, seamless interactions. We're a collaborative team that values rigorous experimentation, clear communication, and delivering solutions that perform at scale in real-world environments.
US, WA, Seattle
Applied Scientists in AWS Science of Security are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for security, privacy, and sovereignty. Key job responsibilities The successful candidate will: * Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. * Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. *Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. * Develop strategic plans to identify fundamentally new solutions for business problems. * Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
US, MA, Boston
Our team is involved with pre-silicon design verification for custom IP. A critical requirement of the verification flow is the requirement of legal and realistic stimulus of a custom Machine Learning Accelerator Chip. Content creation is built using formal methods that model legal behavior of the design and then solving the problem to create the specific assembly tests. The entire frame work for creating these custom tests is developed using a SMT solver and custom software code to guide the solution space into templated scenarios. This highly visible and innovative role requires the design of this solving framework and collaborating with design verification engineers, hardware architects and designers to ensure that interesting content can be created for the projects needs. Key job responsibilities Develop an understanding for a custom machine learning instruction set architecture. Model correctness of instruction streams using first order logic. Create custom API's to allow control over scheduling and randomness. Deploy algorithms to ensure concurrent code is safely constructed. Create coverage metrics to ensure solution space coverage. Use novel methods like machine learning to automate content creation. About the team Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services. Annapurna Labs (our organization within AWS UC) designs silicon and software that accelerates innovation. Customers choose us to create cloud solutions that solve challenges that were unimaginable a short time ago—even yesterday. Our custom chips, accelerators, and software stacks enable us to take on technical challenges that have never been seen before, and deliver results that help our customers change the world.
US, WA, Seattle
We are seeking an Applied Scientist to join the Amazon Precision Match (APM) team within Customer Journey, Network Solutions. APM is a transformative initiative replacing Amazon's legacy queue-based customer service routing with intelligent algorithmic matching — connecting customers with the best available service option based on their needs and Customer Service Associates (CSA) capabilities. This role will drive the science behind a high-scale system with significant projected impact on operational efficiency and customer experience. You will work at the intersection of recommendation systems, real-time ML inference, and large-scale experimentation to redefine how Amazon serves its customers. Key job responsibilities - Design, develop, and optimize ML-based matching algorithms that pair customers with optimal CSAs based on contact complexity, intent, and CSA skill profiles. - Build and iterate on feature engineering pipelines across CSA-level (skills, tenure, sentiment handling), contact-level (intent, complexity, urgency), and customer-level (language, communication style) attributes. - Run offline simulations on large-scale historical contact data and design statistically rigorous A/B experiments to validate matching improvements. - Develop real-time low-latency scoring and inference systems for production contact routing. - Address the cold start problem for new CSAs and build continuous model retraining infrastructure using production feedback. - Partner with CS Economics, Capacity Planning, and Quality teams on experiment design and results interpretation. - Evolve the matching framework from individual CSA ranking to set-based optimization balancing performance and operational sustainability. A day in the life You will spend your days iterating on matching models, analyzing experiment results from live production traffic, and collaborating with engineers and product managers to translate science insights into system improvements. You'll partner with the Customer Service Economics team to design experiments, review simulation outputs, and present findings to senior leadership. You'll also deep-dive into CSA behavioral patterns, contact transcripts, and performance data to identify new matching signals and continuously improve the algorithm. About the team The Amazon Precision Match team is a high-impact, fast-moving science and engineering team within Customer Journey, Network Solutions. Our mission is to ensure every Amazon customer is connected with the right service option at the right time — improving customer experience while driving operational efficiency at scale. We value intellectual curiosity, rigorous experimentation, and a bias for action. We operate with a continuous improvement flywheel: offline simulation, A/B testing, and production rollout. We collaborate closely with Customer Service Operations, Capacity Planning, Quality, and partner science teams across Amazon.