Physics-constrained machine learning for scientific computing

Amazon researchers draw inspiration from finite-volume methods and adapt neural operators to enforce conservation laws and boundary conditions in deep-learning models of physical systems.

Commercial applications of deep learning have been making headlines for years — never more so than this spring. More surprisingly, deep-learning methods have also shown promise for scientific computing, where they can be used to predict solutions to partial differential equations (PDEs). These equations are often prohibitively expensive to solve numerically; using data-driven methods has the potential to transform both scientific and engineering applications of scientific computing, including aerodynamics, ocean and climate, and reservoir modeling.

A fundamental challenge is that the predictions of deep-learning models trained on physical data typically ignore fundamental physical principles. Such models might, for instance, violate system conservation laws: the solution to a heat transfer problem may fail to conserve energy, or the solution to a fluid flow problem may fail to conserve mass. Similarly, a model’s solution may violate boundary conditions — say, allowing heat flow through an insulator at the boundary of a physical system. This can happen even when the model’s training data includes no such violations: at inference time, the model may simply extrapolate from patterns in the training data in an illicit way.

In a pair of recent papers accepted at the International Conference on Machine Learning (ICML) and the International Conference on Learning Representations (ICLR), we investigate the problems of adding known physics constraints to the predictive outputs of machine learning (ML) models when computing the solutions to PDEs.

Related content
Danielle Maddix Robinson's mathematics background helps inform robust models that can predict everything from retail demand to epidemiology.

The ICML paper, “Learning physical models that can respect conservation laws”, which we will present in July, focuses on satisfying conservation laws with black-box models. We show that, for certain types of challenging PDE problems with propagating discontinuities, known as shocks, our approach to constraining model outputs works better than its predecessors: it more sharply and accurately captures the physical solution and its uncertainty and yields better performance on downstream tasks.

In this paper, we collaborated with Derek Hansen, a PhD student in the Department of Statistics at the University of Michigan, who was an intern at AWS AI Labs at the time, and Michael Mahoney, an Amazon Scholar in Amazon’s Supply Chain Optimization Technologies organization and a professor of statistics at the University of California, Berkeley.

In a complementary paper we presented at this year’s ICLR, “Guiding continuous operator learning through physics-based boundary constraints”, we, together with Nadim Saad, an AWS AI Labs intern at the time and a PhD student at the Institute for Computational and Mathematical Engineering (ICME) at Stanford University, focus on enforcing physics through boundary conditions. The modeling approach we describe in this paper is a so-called constrained neural operator, and it exhibits up to a 20-fold performance improvement over previous operator models.

So that scientists working with models of physical systems can benefit from our work, we’ve released the code for the models described in both papers (conservation laws | boundary constraints) on GitHub. We also presented on both works in March 2023 at AAAI's symposium on Computational Approaches to Scientific Discovery.

Danielle Maddix Robinson on physics-constrained machine learning for scientific computing
A talk presented in April 2023 at the Machine Learning and Dynamical Systems Seminar at the Alan Turing Institute.

Conservation laws

Recent work in scientific machine learning (SciML) has focused on incorporating physical constraints into the learning process as part of the loss function. In other words, the physical information is treated as a soft constraint or regularization.

Related content
Hybrid model that combines machine learning with differential equations outperforms models that use either strategy by itself.

A main issue with these approaches is that they do not guarantee that the physical property of conservation is satisfied. To address this issue, in “Learning physical models that can respect conservation laws”, we propose ProbConserv, a framework for incorporating constraints into a generic SciML architecture. Instead of expressing conservation laws in the differential forms of PDEs, which are commonly used in SciML as extra terms in the loss function, ProbConserv converts them into their integral form. This allows us to use ideas from finite-volume methods to enforce conservation.

In finite-volume methods, a spatial domain — say, the region through which heat is propagating — is discretized into a finite set of smaller volumes called control volumes. The method maintains the balance of mass, energy, and momentum throughout this domain by applying the integral form of the conservation law locally across each control volume. Local conservation requires that the out-flux from one volume equals the in-flux to an adjacent volume. By enforcing the conservation law across each control volume, the finite-volume method guarantees global conservation across the whole domain, where the rate of change of the system’s total mass is given by the change in fluxes along the domain boundaries.

Flux Volume Edit-01_230525135151.jpg
The integral form of a conservation law states that the rate of change of the total mass of the system over a domain (Ω) is equal to the difference between the in-flux and out-flux along the domain boundaries (∂Ω).

More specifically, the first step in the ProbConserv method is to use a probabilistic machine learning model — such as a Gaussian process, attentive neural process (ANP), or ensembles of neural-network models — to estimate the mean and variance of the outputs of the physical model. We then use the integral form of the conservation law to perform a Bayesian update to the mean and covariance of the distribution of the solution profile such that it satisfies the conservation constraint exactly in the limit.

Related content
Learning the complete quantile function, which maps probabilities to variable values, rather than building separate models for each quantile level, enables better optimization of resource trade-offs.

In the paper, we provide a detailed analysis of ProbConserv’s application to the generalized porous-medium equation (GPME), a widely used parameterized family of PDEs. The GPME has been used in applications ranging from underground flow transport to nonlinear heat transfer to water desalination and beyond. By varying the PDE parameters, we can describe PDE problems with different levels of complexity, ranging from “easy” problems, such as parabolic PDEs that model smooth diffusion processes, to “hard” nonlinear hyperbolic-like PDEs with shocks, such as the Stefan problem, which has been used to model two-phase flow between water and ice, crystal growth, and more complex porous media such as foams.

For easy GPME variants, ProbConserv compares well to state-of-the-art competitors, and for harder GPME variants, it outperforms other ML-based approaches that do not guarantee volume conservation. ProbConserv seamlessly enforces physical conservation constraints, maintains probabilistic uncertainty quantification (UQ), and deals well with the problem of estimating shock propagation, which is difficult given ML models’ bias toward smooth and continuous behavior. It also effectively handles heteroskedasticity, or fluctuation in variables’ standard deviations. In all cases, it achieves superior predictive performance on downstream tasks, such as predicting shock location, which is a challenging problem even for advanced numerical solvers.

Examples

Conservation of mass.png
Conservation of mass can be violated by a black-box deep-learning model (here, the ANP), even when the PDE is applied as a soft constraint (here, SoftC-ANP) on the loss function, à la physics-informed neural networks (PINNs). This figure shows the variation of total mass over time for the smooth constant coefficient diffusion equation (an “easy” GPME example). The true mass remains zero, since there is zero net flux from the domain boundaries, and thus mass cannot be created or destroyed in the domain interior.
Uncertainty quantification.png
Density solution profiles with uncertainty quantification. In the “hard” version of the GPME problem, also known as the Stefan problem, the solution profile may contain a moving sharp interface in space, known as a shock. The shock here separates the region with fluid from the degenerate one with zero fluid density. The uncertainty is largest in the shock region and becomes smaller in the areas away from it. The main idea behind ProbConserv’s UQ method is to use the uncertainty in the unconstrained black box to modify the mean and covariance at the locations where the variance is largest, to satisfy the conservation constraint. The constant-variance assumption in the HardC-ANP baseline does not result in improvement on this hard task, while ProbConserv results in a better estimate of the solution at the shock and a threefold improvement in the mean squared error (MSE).
Shock position.png
Downstream task. Histogram of the posterior of the shock position computed by ProbConserv and the other baselines. While the baseline models skew the distribution of the shock position, ProbConserv computes a distribution that is well-centered around the true shock position. This illustrates that enforcing physical constraints such as conservation is necessary in order to provide reliable and accurate estimations of the shock position.

Boundary conditions

Boundary conditions (BCs) are physics-enforced constraints that solutions of PDEs must satisfy at specific spatial locations. These constraints carry important physical meaning and guarantee the existence and the uniqueness of PDE solutions. Current deep-learning-based approaches that aim to solve PDEs rely heavily on training data to help models learn BCs implicitly. There is no guarantee, though, that these models will satisfy the BCs during evaluation. In our ICLR 2023 paper, “Guiding continuous operator learning through physics-based boundary constraints”, we propose an efficient, hard-constrained, neural-operator-based approach to enforcing BCs.

Related content
Amazon quantum computing scientist recognized for ‘outstanding contributions to physics’.

Where most SciML methods (for example, PINNs) parameterize the solution to PDEs with a neural network, neural operators aim to learn the mapping from PDE coefficients or initial conditions to solutions. At the core of every neural operator is a kernel function, formulated as an integral operator, that describes the evolution of a physical system over time. For our study, we chose the Fourier neural operator (FNO) as an example of a kernel-based neural operator.

We propose a model we call the boundary-enforcing operator network (BOON). Given a neural operator representing a PDE solution, a training dataset, and prescribed BCs, BOON applies structural corrections to the neural operator to ensure that the predicted solution satisfies the system BCs.

BOON architecture full.png
BOON architectures. Kernel correction architectures for commonly used Dirichlet, Neumann, and periodic boundary conditions that carry different physical meanings.

We provide our refinement procedure and demonstrate that BOON’s solutions satisfy physics-based BCs, such as Dirichlet, Neumann, and periodic. We also report extensive numerical experiments on a wide range of problems including the heat and wave equations and Burgers's equation, along with the challenging 2-D incompressible Navier-Stokes equations, which are used in climate and ocean modeling. We show that enforcing these physical constraints results in zero boundary error and improves the accuracy of solutions on the interior of the domain. BOON’s correction method exhibits a 2-fold to 20-fold improvement over a given neural-operator model in relative L2 error.

Examples

Insulator at boundary.png
Nonzero flux at an insulator on the boundary. The solution to the unconstrained Fourier-neural-operator (FNO) model for the heat equation has a nonzero flux at the left insulating boundary, which means that it allows heat to flow through an insulator. This is in direct contradiction to the physics-enforced boundary constraint. BOON, which satisfies this so-called Neumann boundary condition, ensures that the gradient is zero at the insulator. Similarly, at the right boundary, we see that the FNO solution has a negative gradient at a positive heat source and that the BOON solution corrects this nonphysical result. Guaranteeing no violation of the underlying physics is critical to the practical adoption of these deep-learning models by practitioners in the field.
Stokes's second problem.png
Stokes’s second problem. This figure shows the velocity profile and corresponding absolute errors over time obtained by BOON (top). BOON improves the accuracy at the boundary, which, importantly, also improves accuracy on the interior of the domain compared to the unconstrained Fourier-neural-operator (FNO) model (bottom), where the errors at the boundary propagate inward over time.
Initial condition.png
2-D Navier-Stokes lid-driven cavity flow initial condition. The initial vorticity field (perpendicular to the screen), which is defined as the curl of the velocity field. At the initial time step, t = 0, the only nonzero component of the horizontal velocity is given by the top constant Dirichlet boundary condition, which drives the viscous incompressible flow at the later time steps. The other boundaries have the common no-slip Dirichlet boundary condition, which fixes the velocity to be zero at those locations.

Navier-Stokes lid-driven flow
2-D Navier-Stokes lid-driven cavity flow vorticity field. The vorticity field (perpendicular to the screen) within a square cavity filled with an incompressible fluid, which is induced by a fixed nonzero horizontal velocity prescribed by the Dirichlet boundary condition at the top boundary line for a 25-step (T=25) prediction until final time t = 2.
2-D Navier-Stokes lid-driven cavity flow relative error.
The L2 relative-error plots show significantly higher relative error over time for the data-driven Fourier neural operator (FNO) compared to that of our constrained BOON model on the Navier-Stokes lid-driven cavity flow problem for both a random test sample and the average over the test samples.

Acknowledgements: This work would have not been possible without the help of our coauthor Michael W. Mahoney, an Amazon Scholar; coauthors and PhD student interns Derek Hansen and Nadim Saad; and mentors Yuyang Wang and Margot Gerritsen.

Research areas

Related content

US, WA, Seattle
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, WA, Seattle
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, CA, Sunnyvale
We are seeking an Applied Scientist to focus on Robotics Spatial Intelligence and Semantic Understanding. In this role, you'll research and build advanced semantic and world understanding algorithms that enable robots to observe, understand, and reason about complex and dynamic home environments. You'll work across a broad spectrum of 3D perception, contextual understanding, and world modeling approaches to build robust solutions that support autonomous decision making, task planning, navigation, and manipulation. Key job responsibilities - Develop and implement robust World Understanding and Modeling algorithms for a domestic robot. - Build simulation-based and on-robot evaluation frameworks with comprehensive benchmarks and metrics for systematic evaluation of Our Spatial Intelligence stack. - Conduct sim-to-real transfer experiments, analyzing performance gaps and developing techniques to ensure reliable real-world performance. - Collaborate with navigation, manipulation, and other teams to ensure seamless integration of World Understanding capabilities. - Stay current with the latest advances in World Modeling, Spatial Reasoning, and related fields and apply relevant findings to improve system performance About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products. Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We’re building robots that feel responsive, expressive, and genuinely useful. At Fauna, you’ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It’s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build. If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we’re interested in hearing from you.
US, WA, Bellevue
The R2L team is responsible for building the next generation supply chain for Amazon’s world-class ultra-fast customer experiences including Amazon Fresh groceries, Sub-Same Day, Amazon Now, and other soon-to-launch exciting new businesses. Join us and you'll be taking part in serving our customers in as fast as 30 minutes! R2L Science & AI team sits under R2L and is a central team for all Data Science/AI related asks. We are looking for an experienced and curious data scientist with effective superior analytical skills to inform the data science charter of the team. Key job responsibilities We are looking for an experienced and curious data scientist with effective superior analytical skills to inform the data science charter of the team. This position is critical in helping us learn more about our data and finding opportunities to delight customers with data driven insights and machine learning models. The Data Science and Analytics team owns data science, data engineering, and business intelligence. You will be supporting multiple business and technical stakeholders with high velocity analytics. This role is uniquely positioned in the team as we have a growing need for looking around corners, prioritizing opportunities using data driven insights, and finding solutions to these opportunities using different machine learning techniques and causal inference models. You will be diving deep in our data and have a strong bias for action to quickly produce high quality data analyses with clear findings and recommendations. As part of our journey to learn about our data, some opportunities may be a dead end and you will be balancing unknowns with delivering results for our customers. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://amazon.jobs/en/internal/benefits/us-benefits-and-stock
US, WA, Seattle
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! We're looking for a Research Scientist with a background in developing simulations for traffic management algorithms, including expert knowledge in strategic deconfliction, tactical deconfliction, or detect-and-avoid systems. Managing a large number of concurrent autonomous drone flights that share airspace with other autonomous or manned aircraft is a challenging problem. Be part of the team building simulation tools and algorithms to solve this at scale. This role will contribute to a portfolio of simulation tools managing concurrent airspace traffic for aviation systems. This will include developing new methodologies in the areas of conflict detection and resolution, as well as developing related software systems that will be used in operation to enable package delivery at scale. The ideal candidate is comfortable with risk-taking and ambiguity and able to build consensus on critical, controversial technical decisions. If you enjoy the process of solving real-world problems that haven’t been solved at scale anywhere before, Prime Air is right for you. Along the way, we guarantee you’ll get opportunities to be a disruptor, prolific innovator, and a reputed problem solver and directly impact Amazon’s customers worldwide. Key job responsibilities The primary focus of this role will be on modeling traffic management frameworks that use a layered conflict detection and resolution strategy to ensure safe and efficient flight operations. This will include developing fundamental simulation infrastructure code, including discrete event simulation tooling. In addition, it will involve developing expert knowledge of the layers of mitigation and conducting in-depth scientific research on alternative solutions for conflict resolution. The candidate will contribute to significant and impactful systems that will provide value for Amazon customers and will drive these projects from the concept stage through development. This role will include substantial software development in prototyping and production environments.
IN, KA, Bengaluru
Alexa+ is the world’s best Generative AI powered personal assistant / agent for consumers, and is becoming the conversational AI interface for Amazon services with the launch of Alexa for Shopping on Amazon.com and Amazon mobile app. At Alexa Ads, we are creating industry's first and most advanced Agentic Advertising products to drive Agentic Commerce. We are seeking an Applied Scientist to join our newly expanding team in India focused on Alexa Agentic/Conversational Ads and Personalization. In this role, you will build machine learning models that seamlessly and naturally integrate relevant advertising into the Alexa experience while deeply personalizing user interactions. You will work closely with other scientists, engineers, and product managers to take models from conception to production. Key job responsibilities - Design, develop, and evaluate innovative machine learning and deep learning models for natural language processing (NLP), recommendation systems, and personalization. - Conduct hands-on data analysis and build scalable ML pipelines. - Design and run A/B experiments to measure the impact of new models on customer experience and ad performance. - Collaborate with software development engineers to deploy models into high-scale, real-time production environments. About the team We are building a new science team in Bangalore to solve some of the most impactful problems in computational advertising. This isn't about tweaking existing models as we are rethinking how ads are ranked, priced, and personalized across voice-first and screen-first surfaces. These are problems that don't have textbook solutions. Key points to note about the team: 🧪 Greenfield team - you are not joining a mature org with rigid processes. You will shape the science roadmap, pick the problems, and define the culture from day one. 📈 Direct business impact — your models directly drive revenue. No yearly cycles to see if your work matters. 🌏 Global scope, local autonomy — collaborate with scientists and engineers across Seattle, Sunnyvale, and Bangalore, but own your problem space end-to-end. 🎓 Ship AND Publish: We encourage top-tier publications (NeurIPS, ACL, EMNLP, KDD, ICML, WWW) while ensuring your research hits production.
IL, Tel Aviv
Come join the AWS Agentic AI science team in building the next generation models for intelligent automation. AWS, the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems that will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops. We are looking for world class researchers with experience in one or more of the following areas - autonomous agents, API orchestration, Planning, large multimodal models (especially vision-language models), reinforcement learning (RL) and sequential decision making.
US, WA, Seattle
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Millions of advertisers rely on Amazon's self-service support experience to resolve issues, unblock campaigns, and grow their business. Our Support Agents team is building the science behind intelligent, conversational support — systems that understand advertiser intent, retrieve the right knowledge, generate accurate answers, and know when to escalate. We serve ~2M monthly active advertisers across dozens of locales and languages, and every percentage point of improvement in resolution quality translates directly into advertiser success and retention. We are seeking an Applied Scientist who is passionate about building evaluation science, NLP systems, and quality measurement at scale. You will define how we measure "good" — designing LLM-as-a-judge evaluation pipelines, developing our next-generation Issue Resolution Rate (IRR) metrics, and closing the quality gap between English and non-English markets. Your work will directly shape what ships to advertisers and what leadership uses to assess the health of our support experience. Key job responsibilities 1. Enhance support agent capabilities across the broad suite of Amazon Advertising products — expanding coverage, depth of resolution, and advertiser task completion across Sponsored Products, Sponsored Brands, DSP, AMC, and more 2. Design and own the evaluation framework for agent quality — including automated LLM-based scoring of answer correctness, confidence calibration, and conversation-level resolution signals 3. Develop novel metrics that capture whether advertisers actually got the help they needed (beyond surface-level deflection rates) 4. Build and improve retrieval and generation models that power real-time advertiser interactions under strict latency SLAs 5. Drive multilingual science — improve non-English resolution rates through cross-lingual retrieval, translation quality modeling, and locale-aware evaluation 6. Partner with product, engineering, and business teams to productize research and inform roadmap decisions with data A day in the life You might start the morning reviewing overnight evaluation results from your LLM-as-a-judge pipeline, then jump into a whiteboard session designing a new resolution metric that captures whether advertisers actually unblocked their campaign. After lunch you're running offline experiments on a cross-lingual retrieval model to close the quality gap for non-English markets, and by end of day you're syncing with engineering on latency trade-offs for next week's A/B test. The constant: your science directly changes the experience millions of advertisers have when they need help. About the team This role sits within Amazon Advertising's broader Agentic Intelligence organization — a community of multiple Applied Science and Engineering teams building the next generation of AI-powered experiences for advertisers. You'll have access to Principal Engineers and Principal Applied Scientists to pressure-test ideas and elevate your work. What makes this team unique is the balance: you'll drive product-facing science through customer support agents that touch millions of advertisers, while also influencing and collaborating with a core AI infrastructure team within Amazon. The team is cross-functional — scientists and engineers work shoulder-to-shoulder, from problem framing through production deployment.
US, WA, Seattle
MULTIPLE POSITIONS AVAILABLE Employer: AMAZON DEVELOPMENT CENTER U.S., INC. Offered Position: Research Scientist III Job Location: Seattle, Washington Job Number: AMZ10061595 Position Responsibilities: Develop and apply state of the art machine learning methods to large, multi source datasets to build and implement risk prevention, detection and mitigation solutions. Contribute to the development of ML Ops infrastructure, as well as the creation and delivery of Amazon’s science roadmap, including Gen AI efforts. Work closely with software engineering teams to deploy innovations. Mentor and coach junior scientists, including through lunch-and-learn sessions, tech talks, and regular office hours. Publish insights in and champion industry best practices at internal and external journals and conferences. Position Requirements: Master’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and three years of experience in the job offered or a related occupation. Employer will accept a bachelor’s degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and five years of progressive postbaccalaureate experience in the job offered or a related occupation as equivalent to a master’s degree and three years of experience. Must have three years of experience in the following skill(s): (1) conducting research in machine learning, natural language processing, computer vision, or a related functionality, and publishing findings; (2) building machine learning models including generative models for business applications, and (3) programming in Java, C++, Python or related language. Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. 40 hours / week, 8:00am-5:00pm, Salary Range $164,955/year to $215,300/year. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits#0000
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limits. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. As an Applied Scientist on our team, you will focus on building state-of-the-art ML models for biology. Our team rewards curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the forefront of both academic and applied research in this product area, you have the opportunity to work together with a diverse and talented team of scientists, engineers, and product managers and collaborate with other teams.