Quantum key distribution and authentication: Separating facts from myths

Key exchange protocols and authentication mechanisms solve distinct problems and must be integrated in a secure communication system.

Quantum key distribution (QKD) is a technology that leverages the laws of quantum physics to securely share secret information between distant communicating parties. With QKD, quantum-mechanical properties ensure that if anyone tries to tamper with the secret-sharing process, the communicating parties will know. Keys established through QKD can then be used in traditional symmetric encryption or with other cryptographic technologies to secure communications.

“Record now, decrypt later" (RNDL) is a cybersecurity risk arising from advances in quantum computing. The term refers to the situation in which attackers record encrypted data today, even though they cannot decrypt it immediately. They store this data with the expectation that future quantum computers will be powerful enough to break the cryptographic algorithms currently securing it. Sensitive information such as financial records, healthcare data, or state secrets could be at risk, even years after it was transmitted.

Mitigating RNDL requires adopting quantum-resistant cryptographic methods, such as post-quantum cryptography (PQC) and/or quantum key distribution (QKD), to ensure confidentiality against future quantum advancements. AWS has invested in the migration to post-quantum cryptography to protect the confidentiality, integrity, and authenticity of customer data.

Quantum communication is important enough that in 2022, three of its pioneers won the Nobel Prize for physics. However, misconceptions about QKD’s role still persist. One of them is that QKD lacks practical value because it “doesn’t solve the authentication problem”. This view can obscure the broad benefits that QKD brings to secure communications when integrated properly into existing systems.

QKD should be viewed as a complement to — rather than a replacement for — existing cybersecurity frameworks. Functionally, QKD solves the same problem solved by other key establishment protocols, including the well-known Diffie-Hellman (DH) method and the module-lattice-based key encapsulation mechanism (ML-KEM), the standard recently ratified by the FIPS — but it does it in a fundamentally different way. Like those methods, QKD depends on strong authentication to defend against threats such as man-in-the-middle attacks, where an attacker poses as one of the communicating parties.

Related content
The head of Amazon Web Services’ quantum communication program on the Nobel winners’ influence on her field.

In short, key exchange protocols and authentication mechanisms are different security primitives for solving distinct problems and must be integrated together in a secure communication system.

The challenge, then, is not to give QKD an authentication mechanism but to understand how it can be integrated with other established mechanisms to strengthen the overall security infrastructure. As quantum technologies continue to evolve, it’s important to shift the conversation from skepticism about authentication to consideration of how QKD can be thoughtfully and practically implemented to address today’s and tomorrow’s cybersecurity needs — such as the need to mitigating the “record now, decrypt later” (RNDL) attack (see sidebar).

Understanding the role of authentication in QKD

When discussing authentication in the context of QKD, we focus on the classical digital channel that the parties use to exchange information about their activities on the quantum channel. This isn’t about user authentication methods, such as logging in with passwords or biometrics, but rather about authenticating the communicating entities and the data exchanged. Entity authentication ensures that the parties are who they claim to be; data authentication guarantees that the information received is the same as what was sent by the claimed source. QKD protocols include a classical-communication component that uses both authentication methods to assure the overall security of the interaction.

Entity authentication

Entity authentication is the process by which one party (the "prover") asserts its identity, and another party (the "verifier") validates that assertion. This typically involves a registration step, in which the verifier obtains reliable identification information about the prover, as a prelude to any further authentication activity. The purpose of this step is to establish a “root of trust” or “trust anchor”, ensuring that the verifier has a trusted baseline for future authentications.

Related content
Collaboration will seek to advance the development of a quantum internet.

Several entity authentication methods are in common use, each based on a different type of trust anchor:

  • Public-key-infrastructure (PKI) authentication: In this method, a prover’s certificate is issued by a trusted certificate authority (CA). The verifier relies on this CA, or the root CA in a certificate chain, to establish trust. The certificate acts as the trust anchor that links the prover’s identity to its public key.
  • PGP-/GPG-based (web of trust) authentication: Here, trust is decentralized. A prover’s public key is trusted if it has been vouched for by one or more trusted third parties, such as a mutual acquaintance or a public-key directory. These third parties serve as the trust anchors.
  • Pre-shared-key-based (PSK) authentication: In this case, both the prover and the verifier share a secret key that was exchanged via an offline or other secure out-of-band method. The trust anchor is the method of securely sharing this key a priori, such as a secure courier or another trusted channel.

These trust anchors form the technical backbones of all authentication systems. However, all entity authentication methods are based on a fundamental assumption: the prover is either the only party that holds the critical secret data (e.g., the prover’s private key in PKI or PGP) or the only other party that shares the secret with the verifier (PSK). If this assumption is broken — e.g., the prover's private key is stolen or compromised, or the PSK is leaked — the entire authentication process can fail.

Data authentication

Data authentication, also known as message authentication, ensures both the integrity and authenticity of the transmitted data. This means the data received by the verifier is exactly what the sender sent, and it came from a trusted source. As with entity authentication, the foundation of data authentication is the secure management of secret information shared by the communicating parties.

Related content
Among the ‘first wave’ of scientists to gain a PhD in quantum technology, the senior manager of research science discusses her two-decade-long career journey.

The most common approach to data authentication is symmetric cryptography, where both parties share a secret key. A keyed message authentication code (MAC), such as HMAC or GMAC, is used to compute a unique tag for the transmitted data. This tag allows the receiver to verify that the data hasn’t been altered during transit. The security of this method depends on the collision resistance of the chosen MAC algorithm — that is, the computational infeasibility of finding two or more plaintexts that could yield the same tag — and the confidentiality of the shared key. The authentication tag ensures data integrity, while the secret key guarantees the authenticity of the data origin.

An alternative method uses asymmetric cryptography with digital signatures. In this approach, the sender generates a signature using a private key and the data itself. The receiver, or anyone else, can verify the signature’s authenticity using the sender’s public key. This method provides data integrity through the signature algorithm, and it assures data origin authenticity as long as only the sender holds the private key. In this case, the public key serves as a verifiable link to the sender, ensuring that the signature is valid.

In both the symmetric and the asymmetric approaches, successful data authentication depends on effective entity authentication. Without knowing and trusting the identity of the sender, the verification of the data’s authenticity is compromised. Therefore, the strength of data authentication is closely tied to the integrity of the underlying entity authentication process.

Authentication in QKD

The first quantum cryptography protocol, known as BB84, was developed by Bennett and Brassard in 1984. It remains foundational to many modern QKD technologies, although notable advancements have been made since then.

Related content
New method enables entanglement between vacancy centers tuned to different wavelengths of light.

QKD protocols are unique because they rely on the fundamental principles of quantum physics, which allow for “information-theoretic security.” This is distinct from the security provided by computational complexity. In the quantum model, any attempt to eavesdrop on the key exchange is detectable, providing a layer of security that classical cryptography cannot offer.

QKD relies on an authenticated classical communication channel to ensure the integrity of the data exchanged between parties, but it does not depend on the confidentiality of that classical channel. (This is why RNDL is not an effective attack against QKD). Authentication just guarantees that the entities establishing keys are legitimate, protecting against man-in-the-middle attacks.

Currently, several commercial QKD products are available, many of which implement the original BB84 protocol and its variants. These solutions offer secure key distribution in real-world applications, and they all pair with strong authentication processes to ensure the communication remains secure from start to finish. By integrating both technologies, organizations can build communication infrastructures capable of withstanding both classical and quantum threats.

Authentication in QKD bootstrap: A manageable issue

During the initial bootstrap phase of a QKD system, the authentic classical channel is established using traditional authentication methods based on PKI or PSK. As discussed earlier, all of these methods ultimately rely on the establishment of a trust anchor.

Related content
Automated reasoning and optimizations specific to CPU microarchitectures improve both performance and assurance of correct implementation.

While confidentiality may need to be maintained for an extended period (sometimes decades), authentication is a real-time process. It verifies identity claims and checks data integrity in the moment. Compromising an authentication mechanism at some future point will not affect past verifications. Once an authentication process is successfully completed, the opportunity for an adversary to tamper with it has passed. That is, even if, in the future, a specific authentication mechanism used in QKD is broken by a new technology, QKD keys generated prior to that point are still safe to use, because no adversary can go back in time to compromise past QKD key generation.

This means that the reliance on traditional, non-QKD authentication methods presents an attack opportunity only during the bootstrap phase, which typically lasts just a few minutes. Given that this phase is so short compared to the overall life cycle of a QKD deployment, the potential risks posed by using authentication mechanisms are relatively minor.

Authentication after QKD bootstrap: Not a new issue

Once the bootstrap phase is complete, the QKD devices will have securely established shared keys. These keys can then be used for PSK-based authentication in future communications. In essence, QKD systems can maintain the authenticated classical communication channel by utilizing a small portion of the very keys they generate, ensuring continued secure communication beyond the initial setup phase.

It is important to note that if one of the QKD devices is compromised locally for whatever reason, the entire system’s security could be at risk. However, this is not a unique vulnerability introduced by QKD. Any cryptographic system faces similar challenges when the integrity of an endpoint is compromised. In this respect, QKD is no more susceptible to it than any other cryptographic system.

Overcoming key challenges to QKD’s role in cybersecurity

Up to now we have focused on clarifying the myths about authentication needs in QKD. Next we will discuss several other challenges in using QKD in practice.

Bridging the gap between QKD theory and implementation

While QKD protocols are theoretically secure, there remains a significant gap between theory and real-world implementations. Unlike traditional cryptographic methods, which rely on well-understood algorithms that can be thoroughly reviewed and certified, QKD systems depend on specialized hardware. This introduces complexity, as the process of reviewing and certifying QKD hardware is not yet mature.

Related content
Using time to last byte — rather than time to first byte — to assess the effects of data-heavy TLS 1.3 on real-world connections yields more encouraging results.

In conventional cryptography, risks like side-channel attacks — which use runtime clues such as memory access patterns or data retrieval times to deduce secrets — are well understood and mitigated through certification processes. QKD systems are following a similar path. The European Telecommunications Standards Institute (ETSI) has made a significant move by introducing the Common Criteria Protection Profile for QKD, the first international effort to create a standardized certification framework for these systems. ISO/IEC has also published standards on security requirements and test and evaluation methods for QKD. These represent crucial steps in building the same level of trust that traditional cryptography enjoys.

Once the certification process is fully established, confidence in QKD’s hardware implementations will continue to grow, enabling the cybersecurity community to embrace QKD as a reliable, cutting-edge solution for secure communication. Until then, the focus remains on advancing the review and certification processes to ensure that these systems meet the highest security standards.

QKD deployment considerations

One of the key challenges in the practical deployment of QKD is securely transporting the keys generated by QKD devices to their intended users. While it’s accepted that QKD is a robust mechanism for distributing keys to the QKD devices themselves, it does not cover the secure delivery of keys from the QKD device to the end user (or key consumer).

QKD diagram.png
A schematic representation of two endpoints — site A and site B — that want to communicate safely. The top line represents the user traffic being protected, and the bottom lines are the channels required to establish secure communication. An important practical consideration is how to transmit a key between a QKD device and an end user within an endpoint.

This issue arises whether the QKD system is deployed within a large intranet or a small local-area network. In both cases, the keys must be transported over a non-QKD system. The standard deployment requirement is that the key delivery from the QKD system to the key consumer occurs “within the same secure site”, and the definition of a “secure site” is up to the system operator.

Related content
Prize honors Amazon senior principal scientist and Penn professor for a protocol that achieves a theoretical limit on information-theoretic secure multiparty computation.

The best practice is to make the boundary of the secure site as small as is practical. One extreme option is to remove the need for transporting keys over classical networks entirely, by putting the QKD device and the key user’s computing hardware in the same physical unit. This eliminates the need for traditional network protocols for key transport and realizes the full security benefits of QKD without external dependency. In cases where the extreme option is infeasible or impractical, the secure site should cover only the local QKD system and the intended key consumers.

Conclusion

QKD-generated keys will remain secure even when quantum computers emerge, and communications using these keys are not vulnerable to RNDL attacks. For QKD to reach its full potential, however, the community must collaborate closely with the broader cybersecurity ecosystem, particularly in areas like cryptography and governance, risk, and compliance (GRC). By integrating the insights and frameworks established in these fields, QKD can overcome its current challenges in trust and implementation.

This collective effort is essential to ensure that QKD becomes a reliable and integral part of secure communication systems. As these collaborations deepen, QKD will be well-positioned to enhance existing security frameworks, paving the way for its adoption across industries and applications.

Related content

IN, KA, Bangalore
Does the thought of improving one of the world’s most complex logistic systems inspire you? Is your passion to sift through hundreds of systems, processes, and data sources to solve the puzzle and identify the next big opportunity? Are you a creative big thinker who is passionate about using data to direct decision making and solve complex and large-scale challenges? Are you fascinated by the interactions between operations and strategy? Do you feel like your skills uniquely qualify you to bridge communication between teams with competing priorities? If so, then this position is for you! Come help Amazon create state-of-the-art science-driven technologies for delivering packages to the doorstep of our customers! The Last Mile Routing & Planning organization builds the software, algorithms and tools that make the “magic” of home delivery happen: our flow, sort, dispatch and routing intelligence systems are responsible for the billions of daily decisions needed to plan and execute safe, efficient and frustration-free routes for drivers around the world. Our team supports deliveries (and pickups!) for Amazon Logistics, Same Day, Amazon Grocery, Lockers, and other new initiatives across the world. Key job responsibilities In this role, your main focus will be to apply algorithms, synthesize information, identify business opportunities, provide data-driven insights and communicate business and technical requirements within the team and across stakeholder groups. You will partner closely with other scientists and engineers in a collegial environment with a clear path to business impact. We have an exciting portfolio of research areas including vehicle routing, planning for electric and autonomous vehicles, district and stops planning, ultra-fast deliveries, fleet planning, and forecasting solutions for different delivery programs leveraging the latest OR, ML, and Generative AI methods, at a global scale. Successful candidates will have a deep knowledge of Operations Research and/or Machine/Deep Learning methods, experience in applying these methods to large-scale business problems, the ability to map models into production-worthy code in Python or Java, the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers, and the excitement to take iterative approaches to tackle big research challenges.
US, NY, New York
We are seeking an Applied Scientist to lead the development of evaluation frameworks and data collection protocols for robotic capabilities. In this role, you will focus on designing how we measure, stress-test, and improve robot behavior across a wide range of real-world tasks. Your work will play a critical role in shaping how policies are validated and how high-quality datasets are generated to accelerate system performance. You will operate at the intersection of robotics, machine learning, and human-in-the-loop systems, building the infrastructure and methodologies that connect teleoperation, evaluation, and learning. This includes developing evaluation policies, defining task structures, and contributing to operator-facing interfaces that enable scalable and reliable data collection. The ideal candidate is highly experimental, systems-oriented, and comfortable working across software, robotics, and data pipelines, with a strong focus on turning ambiguous capability goals into measurable and actionable evaluation systems. Key job responsibilities - Design and implement evaluation frameworks to measure robot capabilities across structured tasks, edge cases, and real-world scenarios - Develop task definitions, success criteria, and benchmarking methodologies that enable consistent and reproducible evaluation of policies - Create and refine data collection protocols that generate high-quality, task-relevant datasets aligned with model development needs - Build and iterate on teleoperation workflows and operator interfaces to support efficient, reliable, and scalable data collection - Analyze evaluation results and collected data to identify performance gaps, failure modes, and opportunities for targeted data collection - Collaborate with engineering teams to integrate evaluation tooling, logging systems, and data pipelines into the broader robotics stack - Stay current with advances in robotics, evaluation methodologies, and human-in-the-loop learning to continuously improve internal approaches - Lead technical projects from conception through production deployment - Mentor junior scientists and engineers About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products. Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We’re building robots that feel responsive, expressive, and genuinely useful. At Fauna, you’ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It’s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build. If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we’re interested in hearing from you.
US, CA, Sunnyvale
Industrial is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine innovative AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. This role presents an opportunity to shape the future of robotics through innovative applications of deep learning and large language models. We leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. We are pioneering the development of robotics foundation models that: - Enable unprecedented generalization across diverse tasks - Integrate multi-modal learning capabilities (visual, tactile, linguistic) - Accelerate skill acquisition through demonstration learning - Enhance robotic perception and environmental understanding - Streamline development processes through reusable capabilities The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. As an Applied Scientist, you will develop and improve machine learning systems that help robots perceive, reason, and act in real-world environments. You will leverage state-of-the-art models (open source and internal research), evaluate them on representative tasks, and adapt/optimize them to meet robustness, safety, and performance needs. You will invent new algorithms where gaps exist. You’ll collaborate closely with research, controls, hardware, and product-facing teams, and your outputs will be used by downstream teams to further customize and deploy on specific robot embodiments. Key job responsibilities As an Applied Scientist in the Foundations Model team, you will: - Leverage state-of-the-art models for targeted tasks, environments, and robot embodiments through fine-tuning and optimization. - Execute rapid, rigorous experimentation with reproducible results and solid engineering practices, closing the gap between sim and real environments. - Build and run capability evaluations/benchmarks to clearly profile performance, generalization, and failure modes. - Contribute to the data and training workflow: collection/curation, dataset quality/provenance, and repeatable training recipes. - Write clean, maintainable, well commented and documented code, contribute to training infrastructure, create tools for model evaluation and testing, and implement necessary APIs - Stay current with latest developments in foundation models and robotics, assist in literature reviews and research documentation, prepare technical reports and presentations, and contribute to research discussions and brainstorming sessions. - Work closely with senior scientists, engineers, and leaders across multiple teams, participate in knowledge sharing, support integration efforts with robotics hardware teams, and help document best practices and methodologies.
US, CA, San Francisco
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the extreme. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
US, WA, Seattle
About Sponsored Products and Brands The Sponsored Products and Brands (SPB) team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. About our team The General Shopping Intelligence (GSI) team is a highly motivated, collaborative, and fun-loving group with a strong entrepreneurial spirit and bias for action. We provide advanced real-time machine learning services that connect shoppers with the right ads across all platforms and surfaces worldwide. Through deep understanding of both shoppers and products, we help shoppers discover new products they love, enable advertisers to reach their customers most efficiently, and help Amazon continuously innovate on behalf of all customers. We are seeking a motivated Applied Scientist who loves to innovate at the intersection of customer experience, deep learning, generative AI and high-scale machine learning systems. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities As an Applied Scientist, you will: * Leverage Generative AI and Large Language Models (LLMs) to mine complex behavioral data, deriving deep, actionable shopper insights that identify customer experience gaps and unlock new business opportunities. * Design and develop scalable machine learning and GenAI models focused on shopper intent and preference modeling, ensuring a rapid path from prototype to production. * Partner closely with engineering teams to architect and deploy end-to-end GenAI solutions into production, integrating advanced insights directly into real-time, customer-facing systems. * Drive the scalability, efficiency, and automation of large-scale model training and real-time inference systems, pioneering the LLM infrastructure required to support next-generation GenAI workloads at Amazon Ads scale. * Design and run rigorous A/B experiments to quantify the business and customer impact of GenAI-driven shopper insights, performing advanced statistical analysis to guide iterative production rollouts. * Conduct applied research in novel generative AI techniques (e.g., fine-tuning, RAG, agentic workflows) to optimize the shopper experience and drive performance across all aspects of the Sponsored Products and Brands business.
US, WA, Seattle
AWS Applied AI Solutions (AAIS) is where science meets customer obsession at scale. We build the intelligent systems that power AWS services used by millions, combining research in machine learning, agentic AI, and applied science with the operational rigor required to deliver enterprise grade experiences. Within AAIS, Amazon WorkSpaces is our cloud based virtual desktop service that delivers secure, managed computing to over one million daily users across the globe, enabling organizations to provision, manage, and scale desktops with the reliability and performance their workforce depends on. We are looking for an Applied Scientist to be part of the tiger team building the capacity modelling for Amazon WorkSpaces, owning and advancing the science behind it. You will design, build, and continuously improve the forecasting and optimization models that ensure the right compute, storage, and networking resources are available at the right time, in the right regions, at the lowest possible cost, without ever compromising the end user experience. This is a high impact individual contributor role for someone who thrives at the intersection of applied research and production systems. You will define the scientific roadmap for capacity intelligence, turning reactive provisioning into a predictive, self optimizing engine that anticipates demand before customers feel any constraint. Key job responsibilities Define and drive the scientific strategy for capacity modelling, establishing the research agenda that transforms how WorkSpaces forecasts demand, plans supply, and allocates resources across a globally distributed infrastructure. Build advanced demand forecasting models that predict workspace usage across multiple time horizons, from intraday spikes to long range growth trajectories, incorporating signals such as customer onboarding patterns, seasonal trends, regional expansion, and macroeconomic indicators. Design supply optimization frameworks that determine optimal resource placement, instance mix, and pre warming strategies, balancing availability, performance, and cost by reasoning over hardware constraints, pricing dynamics, and service level objectives. Develop causal and probabilistic models that move beyond trend extrapolation to true understanding of demand drivers, enabling the organization to distinguish organic growth from one time events, anticipate shifts in usage patterns, and quantify uncertainty in planning decisions. Architect simulation and scenario planning systems that allow business and engineering leaders to run what if analyses, stress test capacity plans against disruption scenarios, and evaluate trade offs between investment timing, risk tolerance, and customer experience. Pioneer the integration of machine learning with operations research, combining deep learning based forecasting with mathematical optimization to jointly solve the demand prediction and resource allocation problem in a way that neither discipline can achieve alone. Establish evaluation frameworks and monitoring systems that measure forecast accuracy, capacity utilization, and cost efficiency in production, creating tight feedback loops that drive continuous model improvement and build organizational trust in science driven planning. Influence the broader organization's capacity strategy by translating model outputs into actionable recommendations for leadership, identifying opportunities to extend capacity intelligence patterns to adjacent services, and mentoring scientists and engineers across the team. About the team As part of the AWS solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. we blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
US, WA, Seattle
As part of the AWS Applied AI Solutions organization, we have a vision to provide end user applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are easy to adopt and easy to use. The Team Join the next science revolution at AWS Life Sciences Applied AI Solutions, where you'll work alongside world-class scientists to build AI that transforms how therapeutics are discovered, developed, and brought to patients. We're out to revolutionize how medicines are discovered, developed, and brought to patients, powered by a new generation of AI. Our team tackles some of the hardest open problems at the intersection of frontier AI and life sciences. We apply biological foundation models, large language models, and agentic reasoning systems to life sciences problems, then put them into the hands of pharma, biotech, and diagnostics customers as applications and managed services they can fine-tune, tailor, and deploy on their own data. The science challenges are deep: how do you design agentic systems that reason correctly over complex biological, regulatory, and clinical logic? How do you enable customers to tailor foundation models to their proprietary data and get better outputs with less effort? How do you adapt models to reason faithfully in high-stakes scientific and regulatory domains? Today we're focused on two areas. In drug design, our products (including Amazon Bio Discovery) accelerate discovery by giving bench scientists AI-guided protein engineering and antibody design capabilities. In clinical trials, we're building AI that automates and optimizes regulatory and clinical development workflows. We combine frontier research with production-scale delivery to put breakthrough science into the hands of customers solving humanity's hardest problems. We value scientific rigor, encourage publication, and support conference participation. If you want to do research that ships, this is the team. The Role We are seeking an exceptional Principal Applied Scientist to set the scientific direction for our life sciences AI portfolio. You will be the scientific leader who defines research agendas, architects novel approaches, and delivers models and methods that give our customers capabilities that did not previously exist. This is a rare role that combines deep expertise in LLM reasoning and agentic AI with applied impact in life sciences. You will innovate on how large language models reason, plan, and act in complex scientific domains, while applying domain knowledge in biology to ensure models produce scientifically valid outputs. The problems span multiple fronts: - How do you build LLM-based agentic systems that correctly reason over clinical protocols, regulatory standards, and complex multi-step scientific workflows? - How do you develop model customization and training methods that let customers get state-of-the-art results from foundation models? - How do you adapt and extend protein and antibody models so customers can fine-tune on proprietary sequence data and get therapeutically relevant outputs? You will work across drug discovery (protein engineering, antibody design) and clinical trial operations (agentic automation, structured reasoning, domain adaptation). You will own end-to-end scientific solutions from research through production, and your work will directly shape the tools that thousands of scientists use daily. Key job responsibilities - Set the scientific vision and research agenda for LLM reasoning, agentic AI, and biological model customization across the portfolio - Innovate on LLM reasoning, planning, and agentic approaches for complex scientific and regulatory workflows - Develop model customization methods (fine-tuning, RLHF, retrieval augmentation, domain adaptation) that enable customers to train better models on their own data with less effort - Advance methods to adapt and extend biological foundation models for customer-specific therapeutic applications - Solve open research problems in faithful reasoning, multi-step planning, and tool use in high-stakes scientific domains - Partner with Life Sciences domain experts and customers to understand their hardest scientific challenges and translate those into tractable research problems - Publish at top-tier venues and build the team's external scientific reputation - Mentor applied scientists across the team while maintaining significant personal research contribution - Collaborate with product and engineering to ensure research translates into shipped products that serve customers at scale - Influence multi-year research roadmaps through deep scientific expertise and customer understanding A day in the life - Push a new reasoning approach into production that measurably improves outputs for a pharma customer's workflow - Design and run experiments to validate a novel fine-tuning method, then ship it as a capability customers can use immediately - Unblock a delivery milestone by diagnosing why a model is failing on a new class of inputs and implementing a fix - Meet with a customer's scientific team to scope what the next model release needs to do for them - Review a teammate's experimental results, sharpen the approach, and help get it over the finish line - Publish results from shipped work at a top venue, closing the loop between research and impact - Prototype a new idea that could become the next major capability in the product
US, WA, Seattle
We are seeking a Principal Applied Scientist to own the scientific vision across Agentic WorkSpaces. This is a foundational role spanning the full portfolio — Personal, Applications, and Core, and the agentic surfaces (WS4Builders and WorkSpaces for Agents). You will define how we measure, improve, and guarantee the performance of AI agents and human-AI teams. A core part of the role is defining the science agenda itself — identifying which problems are most worth solving and where the highest-leverage bets lie. Directions worth exploring might include Organizational Intelligence (turning institutional knowledge into agent-consumable skills), AI Agent Experience / AiAX (agent observability and autonomous remediation), and contextual, behavioral security that adapts enforcement in real time for human and agent sessions — but these are illustrative examples, not a fixed roadmap, and many other directions are possible. You will help define which ones we pursue. The problems you will solve do not have established industry patterns. You will set the direction for the science of how AI agents and people perceive, reason about, and act reliably within computing environments at enterprise scale. Key job responsibilities - Set the long-term scientific vision: Define what best-in-class agent performance, evaluation, and learning look like across Agentic WorkSpaces — for computer-using agents and human-AI teams alike. Identify the unsolved scientific problems, chart a multi-year research roadmap, and secure buy-in from VP-level leadership. - Solve highly ambiguous, novel problems: Independently frame and deliver solutions to foundational challenges in agent perception, reasoning, evaluation, reliability, and human-AI collaboration — problems where neither the approach nor the success criteria are pre-defined. - Own the evaluation and measurement foundation: Build the benchmarks, datasets, and metrics that quantify agent and team accuracy, cost, productivity, and safety across the portfolio and diverse enterprise workflows, and that gate what we ship. - Drive cross-organizational scientific alignment: Work across partner teams (AgentCore, Bedrock model teams, Identity, Security, the MCP ecosystem) and across the Applied AI Solutions product portfolio to shape how models and agent frameworks are applied, and ensure scientific decisions compose into a coherent system. - Deliver measurable business impact: Ensure research translates to customer outcomes: higher task accuracy, lower cost-per-action, faster time-to-production, measurable productivity for human-AI teams, and the trust that lets enterprises scale agent workflows. - Raise the scientific bar: Establish rigor in experimentation, evaluation, and reproducibility. Mentor and grow senior scientists and engineers. Set the standard for applied science quality across the organization. - Advance the state of the art: Contribute to the external technical community through publications, patents, and open-source contributions that position AWS as the leader in the science of secure agent-computer interaction and human-AI teamwork. About the team AWS Applied AI Solutions' (AAIS) vision is every business innovating with Amazon AI teammates. Our mission is to build delightful AI solutions that improve human capabilities and business outcomes. The Agentic WorkSpaces organization within AAIS envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. Amazon Agentic WorkSpaces (AAWS) is building the world's most lovable, secure, and trusted always-on workspace where AI agents and humans work as partners behind enterprise-grade security. Our portfolio spans persistent desktops (Personal), application streaming (Applications), and Core, and is evolving into the governed operating environment for the hybrid workforce: humans get AI-native desktops for their role, and agents get governed desktops scoped to their task, with administrators managing both as one. This surface includes WS4Builders (an AI-native environment for builders) and WorkSpaces for Agents (W4A) — enabling AI agents to work the way humans do, with access to real applications, real interfaces, and real computing environments. Enterprises want to use AI agents for critical business workloads that touch legacy desktop applications and mainframes, yet 75% of organizations run legacy applications that lack modern APIs, and 90% of corporate data remains locked in systems never designed for agents. Agentic WorkSpaces solves this: it gives enterprises a secure, governed environment where agents and humans operate both legacy and modern applications directly, just as an employee would, without costly migrations.
US, WA, Seattle
We are seeking a Senior Manager, Applied Science to build and lead the science organization across Agentic WorkSpaces. This is a foundational leadership role spanning the full portfolio — Personal, Applications, and Core, and the agentic surfaces (WS4Builders and WorkSpaces for Agents). You will hire, grow, and lead a team of applied scientists who define how we measure and improve the performance of AI agents and human-AI teams. A core part of the role is defining the science agenda itself — identifying which problems are most worth solving and where the highest-leverage bets lie. Directions worth exploring might include Organizational Intelligence (turning institutional knowledge into agent-consumable skills), AI Agent Experience / AiAX (agent observability and autonomous remediation), and contextual, behavioral security that adapts enforcement in real time for human and agent sessions — but these are illustrative examples, not a fixed roadmap, and many other directions are possible. You and your team will define which ones we pursue. The problems your team will solve do not have established industry patterns. You will set the scientific direction and build the team that determines how AI agents and people perceive, reason about, and act reliably within computing environments at enterprise scale. What You Will Do Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Key job responsibilities Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Set the long-term scientific vision and team strategy: Define what best-in-class agent performance, evaluation, and learning look like across Agentic WorkSpaces — for computer-using agents and human-AI teams alike. Chart a multi-year research roadmap, and build the team and plan to deliver it. Secure buy-in from VP-level leadership. Hire and grow scientific talent: Own recruiting, calibration, development, and retention for the science team. Mentor scientists toward senior and principal scope, and raise the scientific bar across the organization. Direct research on highly ambiguous, novel problems: Guide the team through foundational challenges in agent perception, reasoning, evaluation, reliability, and human-AI collaboration — problems where neither the approach nor the success criteria are pre-defined. Drive cross-organizational alignment: Work across partner teams (AgentCore, Bedrock model teams, Identity, Security, the MCP ecosystem) and across the Applied AI Solutions product portfolio, with product and engineering leadership, to ensure scientific decisions compose into a coherent product. Deliver measurable business impact: Ensure your team's research translates to customer outcomes: higher task accuracy, lower cost-per-action, faster time-to-production, measurable productivity for human-AI teams, and the trust that lets enterprises scale agent workflows. Establish scientific rigor and operational excellence: Set the standard for experimentation, evaluation, and reproducibility, and the mechanisms that keep the science organization productive and accountable. Advance the state of the art: Enable and champion contributions to the external technical community through publications, patents, and open-source work that position AWS as the leader in the science of secure agent-computer interaction and human-AI teamwork. About the team AWS Applied AI Solutions' (AAIS) vision is every business innovating with Amazon AI teammates. Our mission is to build delightful AI solutions that improve human capabilities and business outcomes. The Agentic WorkSpaces organization within AAIS envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. Amazon Agentic WorkSpaces (AAWS) is building the world's most lovable, secure, and trusted always-on workspace where AI agents and humans work as partners behind enterprise-grade security. Our portfolio spans persistent desktops (Personal), application streaming (Applications), and Core, and is evolving into the governed operating environment for the hybrid workforce: humans get AI-native desktops for their role, and agents get governed desktops scoped to their task, with administrators managing both as one. This surface includes WS4Builders (an AI-native environment for builders) and WorkSpaces for Agents (W4A) — enabling AI agents to work the way humans do, with access to real applications, real interfaces, and real computing environments. Enterprises want to use AI agents for critical business workloads that touch legacy desktop applications and mainframes, yet 75% of organizations run legacy applications that lack modern APIs, and 90% of corporate data remains locked in systems never designed for agents. Agentic WorkSpaces solves this: it gives enterprises a secure, governed environment where agents and humans operate both legacy and modern applications directly, just as an employee would, without costly migrations.
IN, HR, Gurugram
Work on ML teams building large-scale forecasting and optimization systems that power Amazon’s global transportation network and directly impact customer experience and cost. As an Applied Scientist II, you will set scientific direction, mentor applied scientists, and partner with engineering and product leaders to deliver production-grade ML solutions at massive scale. Key job responsibilities 1. Lead and grow a high-performing team of Applied Scientists, providing technical guidance, mentorship, and career development. 2. Define and own the scientific vision and roadmap for ML solutions powering large-scale transportation planning and execution. 3. Guide model and system design across a range of techniques, including tree-based models, deep learning (LSTMs, transformers), LLMs, and reinforcement learning. 4. Ensure models are production-ready, scalable, and robust through close partnership with stakeholders. Partner with Product, Operations, and Engineering leaders to enable proactive decision-making and corrective actions. 5. Own end-to-end business metrics, directly influencing customer experience, cost optimization, and network reliability. 6. Help contribute to the broader ML community through publications, conference submissions, and internal knowledge sharing. A day in the life Your day includes reviewing model performance and business metrics, guiding technical design and experimentation, mentoring scientists, and driving roadmap execution. You’ll balance near-term delivery with long-term innovation while ensuring solutions are robust, interpretable, and scalable. Ultimately, your work helps improve delivery reliability, reduce costs, and enhance the customer experience at massive scale.