Careers

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. We are seeking a highly skilled and analytical Data Scientist. You will play an integral part in the measurement and optimization of Amazon Music marketing activities. You will have the opportunity to work with a rich marketing dataset together with the marketing managers. This role will focus on developing and implementing models that aids in audience segmentation, AI-enablement in data/reporting, and assessing randomized controlled trials to rate marketing effectiveness. This role is suitable for candidates with strong background in cohort analysis, causal inference, statistical analysis, and data-driven problem-solving, with the ability to translate complex data into actionable insights. As a key member of our team, you will work closely with cross-functional partners to optimize marketing strategies and drive business growth. Key job responsibilities Develop Causal & Predictive Models Build and validate causal and predictive models that quantify how marketing and lifecycle programs affect customer retention, engagement, and subscriber growth for Amazon Music. Own the team's models end to end. Statistical Analysis at Scale Analyze large customer datasets using SQL and Python or R to interpret results and uncover meaningful patterns, grounding your work in trusted, well-governed data. Enable Data-Driven Decisions Partner with marketing and finance stakeholders to deliver recommendations that improve retention and return on investment. Prioritize the work with the greatest impact on customer growth, and present findings clearly to both technical and executive audiences. Bring AI into Self-Service Tools Partner with product managers and engineers to incorporate AI and machine learning into the team's self-service analytics tools, so stakeholders can answer their own questions faster and at greater scale. Cross-Functional Problem Solving Work across marketing, product, and engineering teams to frame key business questions and build credible analytical solutions. Innovate & Document Track emerging methods and apply them to improve measurement; maintain reproducible documentation and clear reporting for non-technical audiences.

We are seeking a Member of Technical Staff - Mechanical Engineer to design and develop robotic manipulation hardware within a frontier AI and robotics research lab. You will own the mechanical design of manipulation-focused hardware end-to-end: grippers, end-of-arm tooling (EOAT), multi-finger hands, UMI-style grippers, and data collection fixtures - all built to enable AI researchers to collect high-quality demonstration data and validate learned manipulation policies. This role sits at the intersection of mechanical design and AI research. You will be the person who builds the physical tools that make robot learning possible, rapidly prototyping and iterating on end-effectors and data collection hardware, working hand-in-hand with AI/ML researchers to understand what mechanical properties (compliance, sensing, geometry) actually matter for learned manipulation policies. The ideal candidate is hands-on, moves quickly, is motivated by learning across domains, and is as comfortable sketching a new gripper concept as they are debugging a real-world manipulation experiment. You thrive in fast-paced R&D environments where requirements evolve quickly, and you are genuinely curious about how your design decisions influence data quality and policy performance. If you want to directly shape the hardware that enables the next generation of robot learning, this role is for you. What You Bring: - A hands-on, build-first mindset: comfortable prototyping, testing, and iterating rapidly in a research environment. - Comfort designing in environments where requirements evolve quickly and hardware needs to be rethought from week to week - Genuine interest in how mechanical design choices such as compliance, geometry, sensing integration, etc. impact data quality for robot learning - Familiarity or curiosity about imitation learning, teleoperation, or data collection for manipulation - A collaborative and communicative working style, especially in multi-disciplinary research environments spanning AI, controls, and perception - A passion for robotics and advancing the state of the art in dexterous, capable manipulation systems Key job responsibilities - Design grippers, end-of-arm tools, and low DoF multi-finger hands for robotic manipulation research and data collection. - Develop UMI-style grippers and teleoperation hardware for collecting manipulation demonstration data. - Design fixtures, jigs, and mounting systems for cameras, sensors, and manipulation test setups. - Integrate tactile sensors, force/torque sensors, and cameras into compact gripper assemblies. - Rapidly prototype and iterate on manipulation hardware — from concept sketches to functional grippers in days/weeks. - Partner with AI researchers to understand what mechanical properties (compliance, sensing, geometry) matter for learned manipulation policies. - Design data collection devices, such as UMI grippers, that enable repeatable, high-quality demonstration capture. - Conduct mechanical testing of gripper performance (grasp force, compliance, durability, repeatability). - Apply DFM/DFA to scale successful gripper designs from one-offs to small batches (10s–100s of units). - Own cable routing, actuation, and sensing integration for compact end-effector designs. - Support hands-on builds, debug sessions, and real-world manipulation experiments. - Collaborate with controls, perception, and AI teams to ensure hardware meets research needs. About the team Frontier AI & Robotics (FAR) is the team at Amazon building the next generation of embodied intelligence. FAR drives the development and implementation of advanced AI models within Amazon’s operations that enable robots to see, reason, and act on the world around them, supporting a number of different warehouse automation tasks.

At Amazon, we strive to be Earth's most customer-centric company, where customers can find and discover anything they want to buy online. Our mission in International Seller Services (ISS) is to provide technology solutions for improving the seller and customer experience, drive seller compliance, maximize seller success, and improve internal workforce productivity. Team's main focus is to build products that are scalable across different regions of the world, while working in partnership with ISS regional stakeholders and multiple partner teams across Amazon. As a Data Scientist, you will be responsible for modeling complex problems, discovering insights, and building risk algorithms that identify opportunities through statistical models, machine learning, and visualization techniques to improve operational efficiency. As a Data Scientist, you will leverage your expertise in Machine Learning, Natural Language Processing (NLP), and Large Language Models (LLM) to develop innovative solutions for Amazon's ISS team. You'll be responsible for modeling complex problems, building innovative algorithms, and discovering actionable insights through statistical models and visualization techniques to enhance operational efficiency in the e-commerce space. The role combines usage of latest AI technology with practical business applications, requiring someone passionate about transforming the way we interact with technology while delivering measurable impact through advanced analytics and machine learning solutions. You will need to collaborate effectively with business and product leaders within ISS and cross-functional teams to build scalable solutions against high organizational standards. The candidate should be able to apply a breadth of tools, data sources, and Data Science techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. The candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business. Key job responsibilities Analyze terabytes of data to define and deliver on complex analytical deep dives to unlock insights and build scalable solutions through Data Science to ensure security of Amazon’s platform and transactions Build Machine Learning and/or statistical models that evaluate the transaction legitimacy and track impact over time Ensure data quality throughout all stages of acquisition and processing, including data sourcing/collection, ground truth generation, normalization, transformation, and cross-lingual alignment/mapping Define and conduct experiments to validate/reject hypotheses, and communicate insights and recommendations to Product and Tech teams Develop efficient data querying infrastructure for both offline and online use cases Collaborate with cross-functional teams from multidisciplinary science, engineering and business backgrounds to enhance current automation processes Learn and understand a broad range of Amazon’s data resources and know when, how, and which to use and which not to use. Maintain technical document and communicate results to diverse audiences with effective writing, visualizations, and presentations

Do you want to shape the future of how Alexa+ enabled devices connect with Alexa Cloud? Do you want to be part of a team that builds solutions used by millions of customers? If you said yes to any or all of those, come join the Alexa Connected Devices! We are looking for a passionate, talented, and resourceful Applied Scientist in the field of LLM, Artificial Intelligence (AI), Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, to invent and build scalable solutions for a state-of-the-art context-aware conversational AI. A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also have hands-on experiences in building Generative AI solutions with LLMs and Recommender Systems, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, moving fast to ship solutions and then iterating on user feedback and interactions. Key job responsibilities As an Applied Scientist, you will leverage your technical expertise and experience to collaborate with other talented applied scientists and engineers to research and develop novel algorithms and modeling techniques to reduce friction and enable natural and contextual conversations. You will analyze, understand and improve user experiences by leveraging Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in artificial intelligence. You will work on core LLM technologies, including Prompt Engineering and Optimization, Supervised Fine-Tuning, Learning from Human Feedback, Evaluation, Self-Learning, etc. Your work will directly impact our customers in the form of novel products and services.

Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs), ASR, TTS, and Speech to Speech models, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with Large Language Models (LLMs), ASR, TTS, and Speech to Speech model. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Drive research in ASR, TTS, and Speech-to-Speech (S2S) model training and fine-tuning * Advance multilingual speech recognition and synthesis using LLM-based architectures * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Collaborate with partner teams on evaluation frameworks and post-training methodologies. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.

Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs), ASR, TTS, and Speech to Speech models, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with Large Language Models (LLMs), ASR, TTS, and Speech to Speech model. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Drive research in ASR, TTS, and Speech-to-Speech (S2S) model training and fine-tuning * Advance multilingual speech recognition and synthesis using LLM-based architectures * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Collaborate with partner teams on evaluation frameworks and post-training methodologies. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.

Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs), ASR, TTS, and Speech to Speech models, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with Large Language Models (LLMs), ASR, TTS, and Speech to Speech model. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Drive research in ASR, TTS, and Speech-to-Speech (S2S) model training and fine-tuning * Advance multilingual speech recognition and synthesis using LLM-based architectures * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Collaborate with partner teams on evaluation frameworks and post-training methodologies. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.

As an Applied Scientist on the Science SW team, you will be a versatile generalist who collaborates closely with other scientists and engineers teams to bring research to production across a broad portfolio of problems: from computer-vision perception platforms to building-wide optimization and orchestration. This role combines the scientific application of ML and applied mathematics with a strong product focus. It will be your job to frame ambiguous business problems as tractable scientific problems, and to implement novel ML systems, first-principles models, embedded systems prototypes, and performance optimizations in both prototype and production environments. Key job responsibilities • Own the research and development of scientific and ML solutions across a broad range of problems spanning classical machine learning, statistical modeling, computer vision, optimization, and physics-informed / first-principles modeling in a production environment. • Rapidly ramp on unfamiliar problem domains, frame ambiguous or open-ended business problems as tractable scientific problems, and prototype solutions end to end. • Prototype and evaluate sensing hardware and lightweight, edge-deployable models that run on commodity compute under real-world constraints. • Collaborate across multiple science and engineering teams to integrate your solutions into our deployment architecture. About the team Amazon is building next generation software, hardware, and processes that will run our global network of fulfillment centers that move millions of units of inventory, and ensure customers get what they want when promised. The Science Software team in the One MHS organization unlocks Material Handling Equipment (MHE) innovation through a multiplicity of disciplines within Artificial Intelligence (AI) and applied science, including Computer Vision (CV), Physics-Informed Neural Networks (PINNs), Optimization, Reinforcement Learning, classical Machine Learning, statistical modeling, and sensing-hardware prototyping. Rooted in first principles aligned experimentation, the team is dedicated to building self-optimizing fulfillment centers, developing the models that drive real-time, building-wide orchestration of MHE. We conduct experiments, develop models, and apply machine learning (ML) at scale to optimize throughput, flow, merge, and congestion control, and to improve operational performance across the fulfillment network.

Amazon's Search team creates ML algorithms that connect customers around the world with products that delight them. We harness machine learning at Amazon's scale to make the customer experience easier and smoother. Our impact is large. For example, if your innovations save even 1 minute per customer per year, then for every 100 million customers, you save approximately 190 years of human effort. Key job responsibilities As an Applied Scientist on the Search Ranking team, you will build search ranking models that work for thousands of product types, billions of queries, and hundreds of millions of customers spread around the world. You will find the next set of big improvements to ranking, leverage large datasets to understand the complexities of customer behavior, and build ML models that work at Amazon scale. Amazon's Search ranking relies on efficient early stage ranking followed by power final stage ranking models. this role focuses on efficient models for early stage ranking phase, and techniques to personalize these models and optimize them automatically. A day in the life Our primary focus is improving search ranking systems. On a day-to-day this means building ML models, analyzing data from your recent A/B tests, and collaborating with partner teams on joint goals. We leverage agentic workflows to improve our scientific velocity, and partner closely with engineering teams to bring our ideas to production. You will shape the future of search ranking by presenting proposals to Amazon's business and tech leaders. About the team We are a team consisting of ML scientists and software engineers. Our interests span machine learning for better ranking, personalization to refine the ranking of our models, reinforcement learning to bring the benefits of exploration to search ranking, and infrastructure to make it all happen at scale and efficiently.

We are seeking a seasoned executive leader to join our Network Solutions team within Amazon Customer Service, as Director, Data Science. In this role you will build and lead a data, analytics, and measurement science function that orchestrates Amazon's Customer Service full network – across our human-assisted and customer-facing automation AI-enabled channels – as a single intelligent system. Network Solutions owns demand forecasting, network planning, routing, real-time observability, and workforce strategy, and is building the next generation of AI-enabled planning systems with intelligent and adaptive capabilities that consider humans and AI-agents, simultaneously. You will lead a multi-disciplinary team – scientists, data engineers, business intelligence engineers, and analysts – who will build the data strategy these new systems require and the measurement science that reshapes how every network decision is made. At the core is a unified measurement framework that measures the value of experiences across customers, associates, and our business, drawing on causal inference, economics, operations, and behavioral science. You will create the underlying logic for how we plan capacity, route customers, develop associates, and allocate resources – and serve as an interface and work closely with partner teams within Customer Service, including the CS-wide Data Intelligence organization. The ideal candidate brings deep cross-disciplinary experience in data science, measurement, and operations – a track record of building and leading data and insights organizations from 0-to-1, the scientific depth to drive novel measurement frameworks, and the rare ability to blend quantitative rigor with an understanding of human systems – developing the right logic to drive decision-making at scale. Key job responsibilities - Build and lead the Network Solutions data and analytics organization: provide unified leadership across business intelligence engineering, data engineering, analytics, and reporting; recruit, grow, and retain a team spanning measurement scientists, data engineers, and analysts, building the function from 0-to-1 - Drive the measurement science and decisioning core: develop the causal inference-based framework that quantifies value creation across multiple dimensions; establish methodology standards, signal definitions, and utility function design that give Network Solutions a unified view of performance - Own the Network Solutions data foundation: own critical signal pipelines, govern data quality, and build a composable data architecture that all Network Solutions product and science teams build on; ensure measurements are interoperable across planning, routing, incident management, and workforce systems - Integrate measurement science into production systems: demonstrate the shift to value-informed decision-making; partner with product and engineering teams to embed measurement frameworks into planning, routing, and resource allocation - Interface with Amazon CS and company-wide data, analytics, and science organizations: represent Network solutions as a peer partner to central data infrastructure, customer experience measurement, and applied science functions; consolidate Network Solutions data demand into a clear, prioritized voice - Drive adoption of data standards and measurement frameworks: translate complex models and multi-dimensional utility functions into intuitive, actionable insights for non-technical stakeholders; establish shared measurement standards that teams across the organization can build on - Develop the long-term data and science roadmap: anticipate future needs as the organization scales; identify opportunities to extend measurement capabilities beyond Network Solutions About the team Network Solutions sits at the intersection of customer experience and associate experience within Amazon Customer Service, owning the logic and infrastructure that determines how those two sides are balanced, served, and optimized together. On one side is the customer: their experience, their journey, and the AI automation that increasingly shapes both. On the other side is the associate: their work, their well-being, and the conditions that make them effective. Network Solutions sits at the center, owning demand forecasting, network planning, routing and matching, real-time observability, and workforce strategy – including the long-term design of the network itself as the balance between AI and human engagement continues to evolve. We are building the next generation of systems that will transform how Customer Service operates using intelligent, adaptive capabilities that learn and improve continuously.