Careers

Do you want to translate cutting-edge science into products that expand financial access for millions? At International and Emerging Stores Payments (IESP), we build payment solutions for communities and geographies that Amazon's selection and prices do not yet reach because of payment barriers. These markets make up roughly 80% of the world's countries and 85% of its population. As an Applied Scientist II on our team, you will design, build, and ship machine learning and generative-AI solutions that remove those barriers and advance financial inclusion, working at the intersection of research and production alongside scientists, engineers, and economists. If you are a curious, self-motivated researcher who turns ambiguity into clarity, we would like to hear from you. What you will work on: • Build models that recommend the most suitable payment method for each customer—for example installments, cards, or local payment options—and identify the right customers to reach, balancing customer preference, cost, and risk. • Take models to production behind a real-time, low-latency personalization layer that serves live shopping traffic at scale. • Build multi-agent generative-AI systems that turn unstructured inputs—customer feedback, documents, and operational data—into reliable, decision-ready insight, with verification that guards against model hallucination. • Help customers discover and adopt installments and alternative payment methods. • Design and analyze large-scale online experiments and causal measurement to validate real customer and business impact. Key job responsibilities • Design, develop, and evaluate machine learning and deep learning models, and deploy production-ready solutions to complex customer and business problems. • Conduct rigorous scientific research: form hypotheses, run experiments, evaluate model performance, and iterate on approaches within your domain of expertise. • Write clean, maintainable, and efficient code that integrates smoothly into larger systems and meets a high bar for operational excellence. • Partner with engineering to take your models to production, and with scientists across related payments ML teams to solve shared, complex problems. • Contribute to team roadmaps, priorities, and technical direction; mentor peers and provide constructive feedback on research and code. • Publish at peer-reviewed venues and file patent applications where appropriate. A day in the life You will start your day reviewing experiment results and refining model architectures based on new insights. Throughout the day you will alternate between writing research code, analyzing data, and discussing technical approaches with teammates, working closely with engineering to build your ideas and take them to production. You will regularly present findings and propose new ideas, and you may write research papers and submit patent applications. About the team We are the science team for International and Emerging Stores Payments. We build solutions that directly shape how customers pay and that drive conversion across Amazon's fast-growing international markets—and there is no shortage of hard science and engineering problems, since these markets span most of the world's countries and the majority of its customers. We value scientific rigor, creative problem-solving, and a genuine commitment to learning and growth. If you are excited about building impactful solutions and advancing financial inclusion through applied science, we would love to have you join us.

Do you want to translate innovative science into products that expand financial access for millions? At International and Emerging Stores Payments (IESP), we build payment solutions for communities and geographies that Amazon's selection and prices do not yet reach because of payment barriers. These markets make up roughly 80% of the world's countries and 85% of its population. As an Applied Scientist II on our team, you will design, build, and ship machine learning and generative-AI solutions that remove those barriers and advance financial inclusion, working at the intersection of research and production alongside scientists, engineers, and economists. If you are a curious, self-motivated researcher who turns ambiguity into clarity, we would like to hear from you. What you will work on: • Build models that recommend the most suitable payment method for each customer—for example installments, cards, or local payment options—and identify the right customers to reach, balancing customer preference, cost, and risk. • Take models to production behind a real-time, low-latency personalization layer that serves live shopping traffic at scale. • Build multi-agent generative-AI systems that turn unstructured inputs—customer feedback, documents, and operational data—into reliable, decision-ready insight, with verification that guards against model hallucination. • Help customers discover and adopt installments and alternative payment methods. • Design and analyze large-scale online experiments and causal measurement to validate real customer and business impact. Key job responsibilities • Design, develop, and evaluate machine learning and deep learning models, and deploy production-ready solutions to complex customer and business problems. • Conduct rigorous scientific research: form hypotheses, run experiments, evaluate model performance, and iterate on approaches within your domain of expertise. • Write clean, maintainable, and efficient code that integrates smoothly into larger systems and meets a high bar for operational excellence. • Partner with engineering to take your models to production, and with scientists across related payments ML teams to solve shared, complex problems. • Contribute to team roadmaps, priorities, and technical direction; mentor peers and provide constructive feedback on research and code. • Publish at peer-reviewed venues and file patent applications where appropriate. A day in the life You will start your day reviewing experiment results and refining model architectures based on new insights. Throughout the day you will alternate between writing research code, analyzing data, and discussing technical approaches with teammates, working closely with engineering to build your ideas and take them to production. You will regularly present findings and propose new ideas, and you may write research papers and submit patent applications. About the team We are the science team for International and Emerging Stores Payments. We build solutions that directly shape how customers pay and that drive conversion across Amazon's fast-growing international markets—and there is no shortage of hard science and engineering problems, since these markets span most of the world's countries and the majority of its customers. We value scientific rigor, creative problem-solving, and a genuine commitment to learning and growth. If you are excited about building impactful solutions and advancing financial inclusion through applied science, we would love to have you join us.

Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com. WWR&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We do this by developing products and driving truly innovative operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon – Returns & ReCommerce. Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop highly respected product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. You will help create everything from customer-facing and vendor-facing websites to the internal software and tools behind the reverse-logistics process. You can develop scalable, high-availability solutions to solve complex and broad business problems. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth’s most customer-centric company and through WWR&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! Key job responsibilities * Design, develop, and evaluate highly innovative models for Natural Language Programming (NLP), Large Language Model (LLM), or Large Computer Vision Models. * Use SQL to query and analyze the data. * Use Python, Jupyter notebook, and Pytorch to train/test/deploy ML models. * Use machine learning and analytical techniques to create scalable solutions for business problems. * Research and implement novel machine learning and statistical approaches. * Mentor interns. * Work closely with data & software engineering teams to build model implementations and integrate successful models and algorithms in production systems at very large scale. About the team When a customer returns a package to Amazon, the request and package will be passed through our WWRR machine learning (ML) systems so that we could improve the customer experience, identify return root cause, optimize re-use, and evaluate the returned package. Our problems touch multiple modalities spanning from: textual, categorical, image, to speech data. We operate at large scale and rely on state-of-the-art modeling techniques to power our ML models: XGBoost, BERT, Vision Transformers, Large Language Models.

Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites providing low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Communication Systems Research Scientist, this role owns the research and system design of the radio resource management (RRM) and radio access layers of Amazon Leo’s direct-to-device (D2D) system, delivering 3GPP-compliant service to unmodified commercial handsets. The Role: Be part of the team defining the communication system and architecture of Amazon’s direct-to-device wireless network and analyzing its system level performance: beam and cell capacity, spectral efficiency, coverage, latency and service availability. This is a unique opportunity to innovate with few legacy constraints, in a segment where the standard itself is still being written. This role leads the research and system design of radio resource management (RRM) for a 3GPP Non-Terrestrial Network (NTN), where D2D upends terrestrial assumptions: a power-limited handset with a near-isotropic antenna, very large cells, hopping beams, large time-varying delay and Doppler, and scarce shared spectrum. RRM in time, frequency and spatial domains is the focus, but the role reasons across the stack, from L1/L2 up through RRC, NAS and 5GC interworking. Agentic AI is expected to be a standard part of the work for development, optimization, tests and debugging, with the scientist accountable for the algorithms, models and conclusions. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Research, design and specify RRM algorithms for Amazon Leo’s 3GPP-based D2D system: MAC scheduling, link adaptation, power control, HARQ strategy, DRX, admission and congestion control, and load balancing, mapping 5QI and QoS flow requirements to scheduler behavior across voice, messaging, emergency and data services. • Treat beam management as part of joint resource optimization, not a standalone process, optimizing it with band assignment, packet scheduling and user pairing in multi-user MIMO (MU-MIMO). • Define the RRM framework for NTN conditions: earth-fixed and earth-moving cells, large time-varying propagation delay, ephemeris-assisted timing and Doppler pre-compensation, extended timing advance, selective HARQ feedback disabling, feeder link and satellite handovers, and interference and spectrum sharing across beams, satellites and terrestrial networks using the same MNO spectrum. • Design mobility and service continuity for a network where the base stations (i.e., satellites) move rather than the user: idle and connected mode mobility, location and time based conditional handover, cell reselection, paging, tracking area design, and NTN-to-terrestrial continuity. • Specify supporting L1/L2 elements with the PHY team: numerology under Doppler, PRACH and initial access, coverage enhancement through repetition, synchronization at low SNR, receiver abstraction, and FEC and BLER modeling for link adaptation. • Keep the radio design coherent with the networking layers: RRC and NAS, RLC and PDCP over long-RTT links, CU/DU split, NTN gateway and 5GC/EPC integration, and transport behavior. • Develop link-level and system-level simulators capturing constellation dynamics, beam patterns, handset characteristics, traffic models and RRM behavior, and use agentic AI across that loop: build and refactor simulation code, scale parameter sweeps, optimize scheduler and link adaptation parameters, explore configuration spaces too large to sweep by hand, maintain regression tests, and triage failures across logs, traces and over-the-air captures. • Translate research into system requirements and implementation-level specifications, and work with modem, payload, ground, RF, ASIC and Testbed teams through integration, field trials and link bring-up, root-causing gaps between simulation, implementation and over-the-air behavior in a fast-paced environment. • Represent Amazon Leo in 3GPP and other standards development organizations, develop and defend contributions on NTN and D2D work items, and contribute patents and publications.

Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Come work at Amazon! The Role: Be part of the team defining the overall communication system and architecture of Leo’s broadband wireless network. This is a unique opportunity to innovate and define groundbreaking wireless technology with few legacy constraints. The team develops and designs the communication system of Leo and analyzes its overall system level performance such as for overall throughput, latency, system availability, packet loss etc. This role in particular will be responsible for leading the effort in integration, verification and testing of the systems especially focused on MAC and higher layer testing. This role will also be responsible developing and testing advanced L1/L2/L3 concept to improve the performance and reliability of the LEO network. This role will also be part of a team and develop simulation tools with particular emphasis on modeling the physical layer aspects such as advanced receiver modeling and abstraction, interference cancellation techniques, FEC abstraction models etc. In this role you will: - Work within a project team and take the responsibility for the Leo’s communication system design, system integration and verification. - Work as a part of the team in building a suite of system and network simulation services in Matlab / C++ / Python - Develop requirements from system level to HW/SW level and define test cases associated with the requirements. - Identify additional HW and SW that are needed for the purposes of verification and guide the HW/SW development team in the development of these test solutions/tools// - Work closely with implementation teams to simulate expected system level performance and provide quick feedback on potential improvements - Write scripts / code for functions / features required for specific simulation, testing and verification of given RF system EXPORT CONTROL REQUIREMENTS Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Amazon Economics is seeking Structural IO Economist (STRUC) Interns who are passionate about applying structural econometric methods to solve real-world business challenges. STRUC economists specialize in the econometric analysis of models that involve the estimation of fundamental preferences and strategic effects. In this full-time internship (40 hours per week, with hourly compensation), you'll work with large-scale datasets to model strategic decision-making and inform business optimization, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. By applying to this role, you are automatically being considered for all our available STRUC internships in 2027. Key job responsibilities As a STRUC Economist Intern, you'll specialize in structural econometric analysis to estimate fundamental preferences and strategic effects in complex business environments. Your responsibilities include: - Analyze large-scale datasets using structural econometric techniques to solve complex business challenges - Applying discrete choice models and methods, including logistic regression family models (such as BLP, nested logit) and models with alternative distributional assumptions - Utilizing advanced structural methods including dynamic models of customer or firm decisions over time, applied game theory (entry and exit of firms), auction models, and labor market models - Building datasets and performing data analysis at scale - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including pricing analysis, competition modeling, strategic behavior estimation, contract design, and marketing strategy optimization - Helping business partners formalize and estimate business objectives to drive optimal decision-making and customer value - Build and refine comprehensive datasets for in-depth structural economic analysis - Present complex analytical findings to business leaders and stakeholders

AWS Startups supports hundreds of thousands of founders globally — from first credit to scaled production workload. Data and machine learning are how we identify high-potential startups early, personalize the guidance we deliver, and decide where to invest next. We recently launched AWS Startup Advisor, an AI-powered service that brings AWS expertise directly into the developer tools founders already use, and we need a scientist to build the ML capabilities that power its proactive recommendations. In this role, you will own science problems end-to-end — from the data foundation that unifies signals about founders and their products, through model design and evaluation, to production deployment serving hundreds of thousands of startups. If you want your models to reach real founders the same week you ship them, this is the role. Key job responsibilities - Own the science for problem areas end-to-end: frame the problem, define the data strategy, build and evaluate ML models for recommendation systems, startup segmentation, and fraud detection, and deploy them into production. - Apply generative AI and large language models to personalize the technical guidance founders receive, including retrieval, ranking, and evaluation of LLM-powered experiences. - Design and run experiments that keep model quality quantified and defensible, making clear trade-offs between accuracy, latency, and cost as you balance rapid iteration with production reliability. - Partner with product, engineering, design, and go-to-market teams to translate science into scalable products, and communicate results clearly to both technical and non-technical leaders. - Raise the scientific bar through design and code reviews, mentor other scientists and engineers, and contribute to the broader scientific community through publications or peer reviews. A day in the life You might start the morning digging into a messy dataset to uncover a new segmentation signal, then shift to reviewing an A/B test that measures how a recommendation model is changing founder engagement. After lunch you could pair with an engineer to optimize inference latency for a fraud-detection model, then join a product review where you present trade-offs between two ranking approaches for AWS Startup Advisor. Expect to regularly move between hands-on modeling work and cross-team conversations that shape what gets built next. About the team The AWS Startups team builds products and platforms that support startup customers at every stage of their journey — from onboarding and credit programs to AI-powered guidance and scale solutions. We partner with business development, field marketing, and solutions architecture teams worldwide, and our portfolio serves hundreds of thousands of startups globally. We are building the next generation of AI-native products that make world-class cloud expertise accessible to every founder, and you will help shape the scientific direction that gets us there.

Do you ever struggle to explain your work? How's this: "Do you shop at Amazon? Do you know that box that says 'Add to Cart' and shows a price? Our team owns the model which picks that offer and the customer experience around the display of the offer price and the elements surrounding the 'Add to Cart' button which inform a purchase decision. We pick and display offers several billion times a day across all surfaces (mobile app, mobile web, desktop, Alexa shopping) worldwide." The mission of the Amazon Buying Experience organization is to be the world’s first and most trusted choice for every customer on earth to discover and evaluate any product or service. Our team blends machine learning models to rank and select the best offer from the most trusted merchant for all products sold on Amazon along with a world-class front-end user experience for offer comparison to our global customers. We are responsible for the experiences and services that enable developers, including our own, to create tailored shopping experiences for every customer, product, business and marketplace offered by Amazon. We build scalable and extensible frameworks which allow for many teams at Amazon to innovate within the Offers Experience in a federated manner. If you are passionate about influencing and delivering the next-generation Amazon customer buying experience, we want to meet you. We are looking for an Economist to join one of the most impactful and visible teams in Amazon. In this role you will work with business stakeholders throughout Amazon and provide technical direction and business expertise to strategize and help launch new businesses and features for our customers. You will use data to justify customer friendly decisions and present customer and financial impact of the changes we make to our stakeholders. You will work closely with other economists, engineers, product managers, applied scientists, TPMs, managers, and senior leadership team to understand and drive business impact. Successful candidates will have experience working on multiple projects with different stakeholders, make data driven decisions, have strong communication skills to interact with executives, non-technical and technical individuals and have a high technical bar along with a passion for people and project management. This is an opportunity to work with a team that drives one of the most coveted real estate in the E-commerce, the Amazon ‘Buy Box’ on Amazon Product Detail Page, Amazon Search Page , multiple buying widgets etc. on the Amazon desktop, mobile and tablet environments. Key job responsibilities Today, millions of third party sellers offer products alongside Amazon Retail though the Amazon Marketplace and compete to be featured on the ‘Add to Cart’ button (aka the ‘Buy Box’) on Amazon’s most valuable retail real estate – the Product Detail Page referenced above. The Featured Merchant Algorithm (FMA) teams owns the Tier – I systems and Machine Learning algorithms that selects the offer to be featured on the Buy Box and on Amazon Search Pages. The team’s mission is to ensure that the featured offer provides the best possible customer value based on factors including price, availability, delivery options and customer service. The Amazon ‘Buy Box’ is arguably the most valued real estate in the E-commerce world and we are looking for strong leaders to continue innovating for this customer facing functionality. We are looking for an Economist to join one of the most impactful and visible teams in Amazon. In this role you will work with business stakeholders throughout Amazon and provide technical direction and business expertise to strategize and help launch new businesses and features for our customers. You will use data to justify customer friendly decisions and present customer and financial impact of the changes we make to our stakeholders. You will work closely with other economists, engineers, product managers, applied scientists, TPMs, managers, and senior leadership team to understand and drive business impact.

Do you want to join a team of innovative scientists to research and develop Agentic AI technology that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment? Amazon Connect is an AI-first customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers. As a Sr. Applied Scientist on our team, you will work closely with senior technical and business leaders from within the team and across AWS. You distill insight from huge data sets, conduct cutting-edge research, and develop science solutions to conquer complex business problems, from conception to deployment. You own the measurement science behind your work — defining the offline evaluation harnesses and online experiments that prove an agentic system is actually better, and converging on a small number of trustworthy metrics that tie model quality to customer outcomes. You have a strong academic background and industry experience in machine learning and deep learning, with deep domain knowledge in generative AI and LLMs. You are comfortable quickly prototyping and iterating on your ideas to build and evaluate robust agentic systems using modern tooling such as PyTorch, vLLM, agent frameworks and MCP, and AWS services including Amazon Bedrock and SageMaker. Learn more about Amazon Connect here: https://aws.amazon.com/connect/ About the team Our team is leading AI/ML research and development in Amazon Connect. We use state-of-the-art science and engineering practices to address the hard problems in contact center for our customers, and we move fast to implement solutions and refine them based on customer feedback.

Amazon Economics is seeking Forecasting, Macroeconomics and Finance (FMF) Economist Interns who are passionate about applying time-series econometric methods to solve real-world business challenges. FMF economists interpret and forecast Amazon business dynamics by combining advanced time-series statistical methods with strong economic analysis and intuition. In this full-time internship (40 hours per week, with hourly compensation), you'll work with large-scale datasets to forecast business trends and inform strategic decisions, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. By applying to this role, you are automatically being considered for all 2027 FMF Economist Internships. Key job responsibilities As an FMF Economist Intern, you'll specialize in time-series econometric analysis to understand, predict, and optimize Amazon's business dynamics. Your responsibilities include: - Analyze large-scale datasets using advanced time-series econometric techniques to solve complex business challenges - Applying frontier methods in time series econometrics, including forecasting models, dynamic systems analysis, and econometric models that combine macro and micro data - Developing formal models to understand past and present business dynamics, predict future trends, and identify relevant risks and opportunities - Building datasets and performing data analysis at scale using world-class data tools - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including analyzing drivers of growth and profitability, forecasting business metrics, understanding how customer experience interacts with external conditions, and evaluating short, medium, and long-term business dynamics - Build and refine comprehensive datasets for in-depth time-series economic analysis - Present complex analytical findings to business leaders and stakeholders