Careers

Some CX shopping defects might be straightforward to detect and track. The interesting ones are not because they depend on what a customer perceives. For example, a search page may return legitimately different results, yet a shopper has no way to tell apart. We turn these ambiguous perception questions into a measurable artifact using LLMs, and we build the frameworks to know exactly where model judgment can be trusted and where a human must decide and proving it, against ground truth, at Amazon scale. This is one example of an LLM based measurement pipeline you will own, but that’s not all. You will extend that measurement to other parts of the shopping experience like the homepage and the detail page, where the same customer problem looks nothing like it does in search results, and where you will design the measurement from scratch. The larger goal is what makes this role unusual. Teams across Amazon are each independently figuring out how to label quality with LLMs, hitting the same problems alone: prompts that break on the next model version; golden sets nobody audited, accuracy that collapses in other locales. Through the work above, you will set the standard and build the production tooling behind it. Reusable labeling pipelines, evaluation frameworks, and inference infrastructure that hold up against Amazon-sized data and get adopted by teams who did not have to use them. Key job responsibilities - Design and improve LLM-based labeling for perception-driven defects: prompt design, sampling strategy, and the split between model judgment and human annotation. - Validate labeling quality against human ground truth, and build and maintain the golden datasets that make that validation possible. - Extend perceived-duplicate measurement to other parts of the shopping experience, designing the methodology where none exists and evaluating approaches already in use where one does. - Build reusable, production-grade labeling and evaluation tooling, batch inference, quality sampling, prompt and model version control, that operates on Amazon-scale data. - Define and publish the standards other teams adopt for using LLMs to measure customer experience. - Partner with science, engineering, and product teams across Stores to make quality measurement usable in their decisions, and present metric results and methodology changes to stakeholders. A day in the life We are a small team, which means your work is visible and your scope grows as fast as you do. There are existing partnerships with other teams and a paved way to cross org influence.

Every day, hundreds of millions of customers arrive on Amazon's Homepage, search for a product, and land on a detail page. Along the way, some of what we show them is irrelevant — a recommendation that misreads what they want, a widget that repeats what they just saw, a headline that doesn't say what it means, a product that shouldn't have been surfaced at all. We have built the ability to detect these defects at scale using Large Language Models (LLMs), and we report them to Amazon's most senior leadership as a company-level measure of shopping quality. What we have not yet built is the confidence to act on every one of them. That is the problem you will own. Today, the most consequential categories of shopping defects — product quality, duplication, staleness, irrelevance — go largely unenforced. Not because we cannot detect them, but because we have not yet clearly defined when they lead to customer dissatisfaction. These are genuinely hard questions. When is a recommendation irrelevant rather than merely unexpected? When are two products duplicates rather than legitimate alternatives? Every answer carries consequences for customers and advertisers. As Principal Data Scientist, you will own the analytical rigor behind Amazon's store quality metrics end-to-end: how they are defined, how faithfully our LLM implementations execute those definitions, and how accurate the resulting judgments actually are across relevance, presentation, product quality, and duplication. You will go deep enough to inspect individual model judgments and read the edge cases where they break, then come back up to argue definitional questions with the leaders who own the outcomes on both sides. You will also define experiments that will turn judgement into facts backed by data. Your influence will come from deep dives so well-constructed that stakeholders across two large organizations change their minds. Getting there means building the tooling that makes rigor repeatable rather than heroic: agents that walk the store the way a customer would, automated inspection of experiments, and feedback loops that finally connect what customers tell us directly to the metrics we optimize. Much of the customer voice we already collect goes underused today; you will change that. You will begin on the Homepage, where measurement is most mature, then extend the methodology to Detail Page and Search — carrying not just the metrics but the standard of evidence with them. Key job responsibilities - Validate store quality metrics end-to-end: inspect metric definitions, audit LLM implementations, and evaluate LLM judgment accuracy across quality dimensions (relevance, presentation, product quality, duplicates) - Starting with Homepage, extending cross-page — identify gaps and inconsistencies between Organic and Ads treatments that block the tiered enforcement framework - Drive alignment through deep dives that present evidence to both Stores and Ads stakeholders - Build and deliver deep-dive tooling (walk-the-store bots, automated experiment inspection via Gecko, VoC feedback loops) that make metric validation repeatable and self-serve - Own the analytical rigor behind the alignment on definitions of subjective/debated metrics and moving them to aligned/enforceable About the team Core Shopping Data Science owns the measurement of shopping quality across Amazon's Core Shopping eexperiences, including defect metrics reviewed by Amazon's most senior leadership. We focus on the long term and big picture to ensure that the full Amazon shopping experience balances strategic trade-offs. We work across Stores and Advertising, partnering with personalization, ranking, and search teams to turn measurement into changes customers can feel.

Alexa International is looking for a passionate, talented, and inventive Applied Scientist to help build industry-leading technology with Large Language Models (LLMs), ASR, TTS, and Speech to Speech models, requiring strong deep learning and generative models knowledge. You will contribute to developing novel solutions and deliver high-quality results that impact Alexa's international products and services. Key job responsibilities As an Applied Scientist with the Alexa International team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with Large Language Models (LLMs), ASR, TTS, and Speech to Speech model. Your work will directly impact our international customers in the form of products and services that make use of digital assistant technology. You will leverage Amazon's heterogeneous data sources, unique and diverse international customer nuances and large-scale computing resources to accelerate advances in text, voice, and vision domains in a multimodal setup. The ideal candidate possesses a solid understanding of machine learning, natural language understanding, modern LLM architectures, LLM evaluation & tooling, and a passion for pushing boundaries in this vast and quickly evolving field. They thrive in fast-paced environments to tackle complex challenges, excel at swiftly delivering impactful solutions while iterating based on user feedback, and collaborate effectively with cross-functional teams. A day in the life * Analyze, understand, and model customer behavior and the customer experience based on large-scale data. * Build novel online & offline evaluation metrics and methodologies for multimodal personal digital assistants. * Drive research in ASR, TTS, and Speech-to-Speech (S2S) model training and fine-tuning * Advance multilingual speech recognition and synthesis using LLM-based architectures * Fine-tune/post-train LLMs using techniques like SFT, DPO, RLHF, and RLAIF. * Collaborate with partner teams on evaluation frameworks and post-training methodologies. * Communicate solutions clearly to partners and stakeholders. * Contribute to the scientific community through publications and community engagement.

As an Applied Scientist on the Science SW team, you will be a versatile generalist who collaborates closely with other scientists and engineers teams to bring research to production across a broad portfolio of problems: from computer-vision perception platforms to building-wide optimization and orchestration. This role combines the scientific application of ML and applied mathematics with a strong product focus. It will be your job to frame ambiguous business problems as tractable scientific problems, and to implement novel ML systems, first-principles models, embedded systems prototypes, and performance optimizations in both prototype and production environments. Key job responsibilities • Own the research and development of scientific and ML solutions across a broad range of problems spanning classical machine learning, statistical modeling, computer vision, optimization, and physics-informed / first-principles modeling in a production environment. • Rapidly ramp on unfamiliar problem domains, frame ambiguous or open-ended business problems as tractable scientific problems, and prototype solutions end to end. • Prototype and evaluate sensing hardware and lightweight, edge-deployable models that run on commodity compute under real-world constraints. • Collaborate across multiple science and engineering teams to integrate your solutions into our deployment architecture. About the team Amazon is building next generation software, hardware, and processes that will run our global network of fulfillment centers that move millions of units of inventory, and ensure customers get what they want when promised. The Science Software team in the One MHS organization unlocks Material Handling Equipment (MHE) innovation through a multiplicity of disciplines within Artificial Intelligence (AI) and applied science, including Computer Vision (CV), Physics-Informed Neural Networks (PINNs), Optimization, Reinforcement Learning, classical Machine Learning, statistical modeling, and sensing-hardware prototyping. Rooted in first principles aligned experimentation, the team is dedicated to building self-optimizing fulfillment centers, developing the models that drive real-time, building-wide orchestration of MHE. We conduct experiments, develop models, and apply machine learning (ML) at scale to optimize throughput, flow, merge, and congestion control, and to improve operational performance across the fulfillment network.

The Alexa Edge AI team is seeking a talented and motivated Applied Scientist to join our newly established team in Bangalore. In this role, you will design, develop, and deploy state-of-the-art machine learning models spanning computer vision (CV), audio (including speech) processing, and multimodal semantic understanding for both edge and cloud deployment. You will work at the intersection of multiple modalities to build systems that can perceive, interpret, and reason about the world — pushing the boundaries of what's possible in unified multimodal intelligence. This is a unique opportunity to be a founding member of a brand-new site, shaping the team culture, technical direction, and research agenda from the ground up. Key job responsibilities Model Development: Design and build deep learning models for computer vision, audio understanding, and multimodal semantic fusion — including architectures that enable joint reasoning across visual, auditory, and textual modalities. End-to-End Ownership: Own the full ML lifecycle — from problem formulation, data strategy, and annotation design through experimentation, evaluation frameworks, model optimization, and deployment at scale. Research & Innovation: Stay at the frontier of CV, audio ML, and multimodal learning; identify and apply SOTA techniques and contribute to the scientific community through papers at top-tier venues (CVPR, NeurIPS, ICASSP, ICCV, ACL). Mentorship & Culture Building: As a founding member of the Bangalore site, help hire, onboard, and establish the technical practices that define the team's culture. A day in the life An Applied Scientist with the Alexa Edge AI team will support science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also work closely with talented engineers and scientists to put algorithms and models into production. About the team The Alexa Edge AI team has a mission to deliver best in class, resource efficient multimodal AI models in support of various perception (vision, audio and speech) and semantic understanding based applications for devices like Echo Show series within Amazon.

We are looking for an Applied Scientist to join the Robotics Simulation team at Amazon Robotics. In this role you will design, build, and validate the simulation environments and policy training pipelines that enable robots to learn manipulation and mobility skills in simulation and transfer them to real hardware. You will work at the intersection of robotics simulation science and modern Physical AI: building GPU-accelerated RL environments, implementing imitation learning workflows, characterizing sim-to-real gaps, tuning physics parameters against real-world data, and evaluating learned policies both in simulation and on physical robots. You will collaborate closely with SDEs who build platform infrastructure, Technical Artists who create simulation assets, and partner science teams who consume your environments and pipelines for their model development. This is a hands-on, execution-focused role. You will own specific simulation science deliverables end-to-end, from environment design through policy evaluation, with increasing scope and independence over time. You will contribute to technical design discussions, propose improvements to the team's simulation fidelity and training methodology, and help establish best practices for robot learning in simulation. Key job responsibilities * Design and implement GPU-accelerated reinforcement learning and imitation learning environments in NVIDIA Isaac Lab for manipulation and mobility tasks. * Build and maintain policy training pipelines supporting diverse model architectures (diffusion policies, VLAs, behavior cloning, actor-critic RL) and evaluate trained policies in simulation. * Characterize and reduce sim-to-real gaps through systematic validation: compare simulated sensor outputs, kinematics, and dynamics against real-world robot data, then implement targeted improvements. * Implement domain randomization strategies (visual, physics, geometric) to improve policy robustness and transfer to real hardware. * Develop sim-to-real transfer techniques including system identification, physics parameter calibration, and visual domain adaptation. * Create robot embodiment validation tests (joint kinematics, actuator response, contact behavior) to ensure digital twins are faithful to real hardware. * Build data pipelines for recording, replaying, and augmenting demonstration data (from teleoperation or automated trajectory generation) to scale training data volume. * Contribute to end-effector modeling and contact dynamics tuning, ensuring physically plausible gripper and tool interactions in simulation. * Author design documents for new simulation science capabilities and contribute to technical reviews. * Collaborate with partner science teams to understand their model architectures and ensure simulation environments meet their training requirements. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team The Robotics Simulation team is a multidisciplinary organization of SDEs, Applied Scientists, and Technical Artists at Amazon Robotics. We build the simulation infrastructure that powers Physical AI development, from photorealistic synthetic data to GPU-accelerated training environments. Our simulation stack enables robots to be designed, trained, and validated entirely in simulation before physical hardware exists, compressing development timelines and de-risking robotics programs across Amazon. The team delivers end-to-end simulation stacks for Amazon's robotics programs, including high-fidelity robot digital twins, teleoperation data collection infrastructure, scalable synthetic demonstration generation, policy training and inference pipelines (RL, imitation learning, VLAs), domain randomization for sim-to-real transfer, and model validation in simulation. We partner closely with hardware teams, science organizations, and robotics program leads across Amazon Robotics.

Amazon Ads Brand Safety & Suitability protects advertisers from exposure to unsafe, unsuitable, or policy-violating content across web, mobile app, CTV, and audio advertising inventory. Our mission is to ensure that every ad impression delivered through Amazon's demand-side platform appears adjacent to content that meets advertiser trust expectations while giving brands granular controls to define suitability on their own terms. We operate at the intersection of advertiser trust, publisher quality, and supply integrity. AI is fundamentally changing the content landscape. Content is now generated at unprecedented scale — faster, cheaper, and increasingly sophisticated. Low-quality, deceptive, AI-generated, and synthetic content evolves in real time, constantly adapting to evade detection. The volume and velocity of new content entering the advertising system has outpaced traditional classification approaches. We are looking for an Applied Scientist to work on the next generation of AI-powered Brand Safety and Content Classification systems designed to protect advertisers and elevate supply quality at internet scale. This is not a traditional classification problem. You will build systems that make millisecond-level decisions across billions of content signals while continuously adapting to emerging content risks driven by generative AI. You will own the science strategy for LLM-powered classification and semantic understanding, real-time multimodal content evaluation, adversarial ML and adaptive model resilience, proactive risk intelligence and content risk hunting, AI-generated and synthetic content detection, and large-scale abusive content system identification and disruption. You will define how modern AI separates high-quality advertising inventory from unsafe, unsuitable, and policy-violating content — across web, mobile app, CTV, and audio surfaces. What Makes This Role Unique Generative AI has dramatically lowered the cost of producing deceptive, policy-evasive content, and the adversary evolves daily. Your detection systems must reason contextually, adapt rapidly, and generalize beyond previously seen content risk patterns. Static models fail here; you will build living systems that learn and respond in real time. You will do this at internet scale, developing low-latency ML and LLM-powered systems evaluating content safety, brand suitability, misinformation risk, and emerging content risk vectors across massive real-time traffic streams, making billions of decisions per day with single-digit millisecond latency constraints. This role sits at the intersection of frontier AI research and large-scale production engineering, combining deep science, system-wide impact, and business-critical outcomes. The models your team ships directly influence billions of dollars in advertising spend and the trust of the world's largest brands in Amazon DSP. The Science Problems Are Genuinely Hard You will tackle challenges including detecting sophisticated AI-generated and synthetic content, understanding nuanced contextual brand risk, identifying coordinated MFA space before they scale, balancing precision, recall, latency, explainability, and fairness, designing adaptive models resilient to adversarial evolution, and leveraging LLMs for semantic understanding in real-time, latency-constrained environments. Why This Matters Few roles offer the opportunity to work at the intersection of frontier AI, internet-scale production systems, adversarial environments, and business-critical impact — while tackling open-ended scientific challenges with real-world societal relevance. As AI reshapes the internet, the systems your team builds will define what trustworthy, high-quality digital systems look like for the next decade. Key job responsibilities - Own the science strategy for AI-powered brand safety classification across web, mobile app, CTV, and audio surfaces. - Build LLM-powered content classification systems making billions of decisions/day at single-digit millisecond latency - Develop multimodal evaluation pipelines reasoning across text, images, audio, and video in real time - Design adaptive ML systems resilient to adversarial evolution-- continuously learning rather than relying on static models - Build proactive risk intelligence systems that surface emerging content risk vectors through automated hunting - Develop semantic understanding for nuanced contextual brand risk. - Balance precision, recall, latency, explainability, and fairness at internet scale - Define measurement frameworks and drive continuous improvement - Translate research into production — own the path from prototype to deployed model - Publish at peer-reviewed venues; contribute to the scientific community in adversarial ML, NLP, and content safety

The Music Catalog Quality team at Amazon Music serves a key role in developing solutions to ensure and improve the quality of catalog metadata and content across the music streaming experience. We create solutions that detect, measure, and remediate quality issues in music metadata - including artist information, track attributes, versions, content tags, and provide actionable insights that enable continuous improvement of the catalog. We leverage a host of scientific and engineering technologies to accomplish this mission, including Generative AI, classical ML, Natural Language Processing, Computer Vision, and automated data validation pipelines. As an Applied Science Manager on the team, you will lead a team of scientists to define and execute a transformative vision for holistic catalog quality measurement, metadata enrichment, and content integrity. Your team will own the science solutions for foundational quality detection frameworks, metadata validation and correction technologies, state-of-the-art algorithms to identify and resolve catalog anomalies (violative content, duplicative/low value content, misattributed tracks, incorrect metadata), and/or agentic AI solutions that help internal teams quickly surface and fix quality issues to ensure customers receive accurate, complete catalog experiences. Key job responsibilities You independently manage a team of scientists. You identify the needs of your team and effectively grow, hire, and promote scientists to maintain a high-performing team. You have a broad understanding of scientific techniques, several of which may fall out of your specific job function. You define the strategic vision for your team. You establish a roadmap and successfully deliver scientific solutions that innovate on catalog quality detection, metadata enrichment, and content integrity. You define clear goals for your team and effectively prioritize, balancing short-term quality improvements and long-term innovation in catalog intelligence. You establish clear and effective metrics and scientific process to enforce consistent, high-quality artifact delivery and measurable catalog quality improvements. You proactively identify risks and bring them to the attention of your manager, customers, and stakeholders with plans for mitigation before they become roadblocks. You know when to escalate. You communicate ideas effectively, both verbally and in writing, to all types of audiences. You author strategic documentation for your team. You communicate issues and options with leaders in such a way that facilitates understanding and that leads to a decision. You work successfully with customers, leaders, and engineering teams. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues. About the team We are a team of scientists and MLEs focused on music catalog quality and metadata intelligence. You will work with colleagues with deep expertise in ML, NLP, CV, Gen AI, and data quality systems with a diverse range of backgrounds. We partner closely with top-notch engineers, product managers, content operations teams, and other scientists with expertise in music metadata, content classification, and building scalable modeling and software solutions that keep the Amazon Music catalog accurate, complete, and trustworthy.

Do you want to join an innovative team of scientists and engineers who use terabytes of data and create state-of-the-art Generative AI algorithms to push the boundaries of AI creativity? We are building foundational behavioral models for Amazon Stores using Generative AI, LLMs and Large Model training techniques that fuses general world knowledge, customer shopping behavior and Amazon e-commerce domain knowledge. We are looking for scientists who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry using intelligent and transformative AI applications. Working closely with cross-functional teams, you will be an essential part of every stage of AI development, from ideation and design to rigorous testing and successful deployment, ensuring our AI projects drive innovation and provide value for our customers. If you’re fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey! Key job responsibilities In this role you will leverage your background and expertise to lead developing foundational behavioral model for Amazon Stores using Generative AI, LLM and Large Model training techniques. On a day-to-day basis, you will: - Research and implement new algorithms and architectures for generative AI applications. - Optimize model performance and scalability for inference and deployment. - Collaborate with other talented applied scientists and engineers to gather and preprocess large datasets and develop an improved training infrastructure that accelerates innovation. - Experiment with SOTA methods to improve generative AI model quality. - Provide technical expertise and guidance to support the integration of generative AI solutions into various products and services.

Do you want to join an innovative team of scientists and engineers who use terabytes of data and create state-of-the-art Generative AI algorithms to push the boundaries of AI creativity? We are building foundational behavioral models for Amazon Stores using Generative AI, LLMs and Large Model training techniques that fuses general world knowledge, customer shopping behavior and Amazon e-commerce domain knowledge. We are looking for scientists who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry using intelligent and transformative AI applications. Working closely with cross-functional teams, you will be an essential part of every stage of AI development, from ideation and design to rigorous testing and successful deployment, ensuring our AI projects drive innovation and provide value for our customers. If you’re fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey! Key job responsibilities In this role you will leverage your background and expertise to lead developing foundational behavioral model for Amazon Stores using Generative AI, LLM and Large Model training techniques. On a day-to-day basis, you will: - Research and implement new algorithms and architectures for generative AI applications. - Optimize model performance and scalability for inference and deployment. - Collaborate with other talented applied scientists and engineers to gather and preprocess large datasets and develop an improved training infrastructure that accelerates innovation. - Experiment with SOTA methods to improve generative AI model quality. - Provide technical expertise and guidance to support the integration of generative AI solutions into various products and services.