Careers

The Data Intelligence team is a new function within Amazon Customer Service. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data-driven strategies and addressing complex data challenges. With your expertise in AI, text analysis, embeddings, language modeling, and generation, you'll design and develop scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience improvements, and set new global standards for customer experience. This role requires you to work with a cross-functional team, including scientists, engineers, and product managers, to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technical skills in AI techniques (e.g., automated reasoning, reasoning, planning, knowledge representation), excellent written documentation skills, and experience with big data technologies. Success in this role requires combining deep business knowledge with hands-on technical skills to solve customer problems and address complex technical challenges. Key job responsibilities - Develop innovative solutions to complex problems (e.g., Automated Reasoning for Trusted AI-Enabled Customer Service). - Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers. - Analyze data and define metrics to identify actionable insights and measure improvements in customer experience. - Communicate results and insights to both technical and non-technical audiences through written reports, presentations, and internal/external publications. - Collaborate with product management and engineering teams to integrate and optimize models in production systems. A day in the life A typical day as an Applied Scientist in the Data Intelligence team involves combining business expertise with hands-on problem-solving in ML and AI. The role encompasses tackling complex data initiatives, ensuring alignment with customer needs and business objectives, and translating business requirements into practical AI-driven solutions. Working collaboratively with cross-functional teams, this position involves designing and enhancing AI models, focusing on efficiency, precision, and scalability. Daily activities include ensuring data quality, monitoring model performance, and generating actionable insights from vast amounts of information. Each day presents opportunities to resolve complex technical challenges, advance important AI projects, and conceive innovative ways to leverage data in transforming the customer experience. About the team The Data Intelligence team is a new function within Amazon Customer Service. We develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences.

The Healthcare AI organization in AWS is seeking an Applied Science Manager to lead science and data teams working on innovative AI-powered healthcare solutions. We are developing innovative products that leverage generative and agentic AI to transform clinical and administrative workflows for healthcare providers. Our aim is to improve patient care, enhance operational efficiency, and deliver exceptional value to our customers. You will lead a team of applied scientists, working on transformative healthcare solutions powered by cloud computing and artificial intelligence. This role offers an opportunity to work at the forefront of applied AI/ML and distributed systems, building new products and services from the ground up. Our team builds on our existing successful healthcare business, which serves major providers and payers in the US. You'll be instrumental in creating solutions that address complex challenges in areas such as clinical documentation, health data analytics, and accurate billing, ultimately contributing to better health outcomes for individuals and populations. Key job responsibilities As an Applied Science Manager, you will be responsible for building and leading a world-class team that pushes the boundaries of computer vision, machine learning, and artificial intelligence. In this role, you will drive the technical vision and strategy for your team while fostering a culture of innovation and scientific excellence. You will balance hands-on technical leadership with people management responsibilities, ensuring your team delivers innovative solutions while growing professionally. The role requires someone who can think strategically about business problems while diving deep into technical details when needed. - Building and mentoring teams of Applied Scientists and ML Engineers - Setting technical direction and research strategy aligned with business goals - Driving innovation in medical administration reasoning systems, AI agent design, and medical coding - Collaborating with cross-functional teams to translate research into production - Managing project portfolios and resource allocation A day in the life Inclusive Team Culture Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign opportunities based on what will help each team member develop into a better-rounded contributor. About the team Our team builds on our existing successful healthcare business, which serves major providers and payers in the US. You'll be instrumental in creating solutions that address complex challenges in areas such as clinical documentation, health data analytics, and accurate billing, ultimately contributing to better health outcomes for individuals and populations.

Amazon Ads is a multi-billion dollar global business that delivers advertising experiences across Amazon's owned-and-operated properties (including Prime Video, Twitch, Fire TV, and Amazon.com), third-party publisher networks, and emerging channels like generative AI-powered shopping experiences. As one of the fastest-growing segments of Amazon, we operate at unprecedented scale across desktop, mobile, connected TV, and emerging surfaces. Within Amazon Ads, Traffic Quality is a critical pillar of advertiser trust and marketplace integrity. Our mission is to build advanced capabilities that work at petabyte scale to detect sophisticated invalid traffic (IVT) which includes sophisticated non-human traffic, bot networks, and fraudulent engagement patterns across programmatic advertising. We are on a journey to establish Amazon Ads as an industry leader in traffic quality standards and transparency. Our research agenda focuses on staying ahead of adversarial actors through continuous innovation in detection methodologies, leveraging state-of-the-art techniques in deep learning and generative modeling, user behavior and multi-modal representation learning, anomaly detection, time-series analysis, and sparse labeling methods. We process billions of ad events daily, developing novel algorithms that balance precision and recall while operating under strict latency constraints. Our work directly protects hundreds of millions of dollars in advertiser spend annually while maintaining a seamless user experience. Key job responsibilities As a Data Scientist II in Traffic Quality, you will solve inherently hard problems in advertising fraud detection by applying advanced statistical techniques and machine learning. You'll work on systems that process billions of ad impressions and clicks per day, using Amazon's cloud services including EC2, S3, EMR, Sagemaker, and RedShift. - Define and frame new research problems in fraud detection where neither problem nor solution is well-defined. - Apply new machine learning approaches, models, and algorithms to detect sophisticated invalid traffic. - Apply domain knowledge to perform broad data analysis as a precursor to modeling and build business insights. - Work with unstructured and massive datasets to deliver results. - Produce research reports meeting top-tier external publication standards. - Mentor and develop junior scientists on the team. About the team Here are a few papers published by the team: 1/ [Scaling Generative Pre-training for User Ad Activity Sequences. AdKDD 2023.](https://assets.amazon.science/b7/42/03be071743d5a57cb1656e6caa34/scaling-generative-pre-training-for-user-ad-activity-sequences.pdf) 2/ [SLIDR: Real-time Robot Detection On Online Ads, IAAI 2023, Deployed Highly Innovative Applications of AI Track (AAAI 2023)](https://assets.amazon.science/75/2f/3b7106b143f38f7f4d2806388ace/real-time-detection-of-robotic-traffic-in-online-advertising.pdf) 3/ [Self-supervised Representation Learning Across Sequential and Tabular Features Using Transformers, NeurIPS 2022, First Table Representation Learning Workshop](https://openreview.net/forum?id=wIIJlmr1Dsk)

Amazon Ads is a multi-billion dollar global business that delivers advertising experiences across Amazon's owned-and-operated properties (including Prime Video, Twitch, Fire TV, and Amazon.com), third-party publisher networks, and emerging channels like generative AI-powered shopping experiences. As one of the fastest-growing segments of Amazon, we operate at unprecedented scale across desktop, mobile, connected TV, and emerging surfaces. Within Amazon Ads, Traffic Quality is a critical pillar of advertiser trust and marketplace integrity. Our mission is to build advanced capabilities that work at petabyte scale to detect sophisticated invalid traffic (IVT) which includes sophisticated non-human traffic, bot networks, and fraudulent engagement patterns across programmatic advertising. We are on a journey to establish Amazon Ads as an industry leader in traffic quality standards and transparency. Our research agenda focuses on staying ahead of adversarial actors through continuous innovation in detection methodologies, leveraging state-of-the-art techniques in deep learning and generative modeling, user behavior and multi-modal representation learning, anomaly detection, time-series analysis, and sparse labeling methods. We process billions of ad events daily, developing novel algorithms that balance precision and recall while operating under strict latency constraints. Our work directly protects hundreds of millions of dollars in advertiser spend annually while maintaining a seamless user experience. Key job responsibilities As an Applied Scientist I in Traffic Quality, you will solve inherently hard problems in advertising fraud detection using deep learning, self-supervised techniques, representation learning, and advanced clustering. You'll work on systems that process billions of ad impressions and clicks per day, using Amazon's cloud services including EC2, S3, EMR, Sagemaker, and RedShift. - Deliver on new research problems in fraud detection where neither problem nor solution is well-defined. - Invent and adapt new machine learning approaches, models, and algorithms to detect sophisticated invalid traffic. - Design and deploy production-quality ML components that directly impact advertiser trust and the business top-line. - Apply domain knowledge to perform broad data analysis as a precursor to modeling and build business insights. - Work with unstructured and massive datasets to deliver results. - Produce research reports meeting top-tier external publication standards. - Contribute to the scientific community through publications at peer-reviewed venues and reviewing research submissions. About the team Here are a few papers published by the team: 1/ [Scaling Generative Pre-training for User Ad Activity Sequences. AdKDD 2023.](https://assets.amazon.science/b7/42/03be071743d5a57cb1656e6caa34/scaling-generative-pre-training-for-user-ad-activity-sequences.pdf) 2/ [SLIDR: Real-time Robot Detection On Online Ads, IAAI 2023, Deployed Highly Innovative Applications of AI Track (AAAI 2023)](https://assets.amazon.science/75/2f/3b7106b143f38f7f4d2806388ace/real-time-detection-of-robotic-traffic-in-online-advertising.pdf) 3/ [Self-supervised Representation Learning Across Sequential and Tabular Features Using Transformers, NeurIPS 2022, First Table Representation Learning Workshop](https://openreview.net/forum?id=wIIJlmr1Dsk)

The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through industry leading generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers and enhance the shopping experience, for customers. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities We are looking for an Applied Scientist to join the Sponsored Prompts team within the Conversational Discovery Experiences (CAX) in Sponsored Products and Brands. This team owns Sponsored Prompt generation, quality and personalization, a new conversational ad format powered by large language models (LLMs) that helps shoppers discover products across Amazon.com. As an Applied Scientist, you will design and build core components of the prompt generation pipeline, develop new prompt themes, and improve quality frameworks that drive coverage expansion across all surfaces. You will define and run experiments to improve CTR, helpfulness, and advertiser outcomes, and contribute to the science roadmap for prompt generation and personalization. This role requires strong technical depth in NLP, LLMs, and information retrieval, combined with the ability to translate research into production systems at scale. You will work across organizational boundaries with engineering, product, and business teams to turn science investments into measurable business impact.

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video subscriptions such as Apple TV+, HBO Max, Peacock, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience. As a Prime Video team member, you’ll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people. We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you! As an Applied Scientist, you will apply state of the art natural language processing and computer vision research to video centric digital media. We are looking for scientists with expertise in vision-language models/multimodal LLMs and long-form content understanding (full movies/episode vs. short clips). You will be dealing with architectures that handle long-context understanding and causal reasoning across extended temporal sequences. Key job responsibilities Our team builds multi-modal machine learning technologies to enrich and understand video content. We aim not only to understand individual components within the content itself, but also their relationships to each other to provide a holistic and broader contextual understanding. This powers the next generation of video understanding and search capabilities for Prime Video. About the team Prime Video's Content Localization, Understanding & Enrichment organization is responsible for 1) enabling Prime Video to "see" and "understand" video content including characters, scenes, dialogue, events & visual elements and 2) delivering localized, accessible content that meets a consistent cinematic quality standard at scale. This team's mission is to deeply understand all content and empower all customers with relevant language options, innovative accessibility assists, and rich title-information across all their content-experiences on Prime Video. We create and publish content on-time that's meaningful, accurate, and accessible to every customer globally. We delight our customers by pushing the boundaries of content understanding and enrichment. Through inclusion and innovation, we do the most fulfilling work of our career.

We are seeking an Applied Scientist to lead the development of evaluation frameworks and data collection protocols for robotic capabilities. In this role, you will focus on designing how we measure, stress-test, and improve robot behavior across a wide range of real-world tasks. Your work will play a critical role in shaping how policies are validated and how high-quality datasets are generated to accelerate system performance. You will operate at the intersection of robotics, machine learning, and human-in-the-loop systems, building the infrastructure and methodologies that connect teleoperation, evaluation, and learning. This includes developing evaluation policies, defining task structures, and contributing to operator-facing interfaces that enable scalable and reliable data collection. The ideal candidate is highly experimental, systems-oriented, and comfortable working across software, robotics, and data pipelines, with a strong focus on turning ambiguous capability goals into measurable and actionable evaluation systems. Key job responsibilities - Design and implement evaluation frameworks to measure robot capabilities across structured tasks, edge cases, and real-world scenarios - Develop task definitions, success criteria, and benchmarking methodologies that enable consistent and reproducible evaluation of policies - Create and refine data collection protocols that generate high-quality, task-relevant datasets aligned with model development needs - Build and iterate on teleoperation workflows and operator interfaces to support efficient, reliable, and scalable data collection - Analyze evaluation results and collected data to identify performance gaps, failure modes, and opportunities for targeted data collection - Collaborate with engineering teams to integrate evaluation tooling, logging systems, and data pipelines into the broader robotics stack - Stay current with advances in robotics, evaluation methodologies, and human-in-the-loop learning to continuously improve internal approaches - Lead technical projects from conception through production deployment - Mentor junior scientists and engineers

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced industry leading devices like Fire tablets, Fire TV and Amazon Echo. The Role: As a Senior Design Analysis Engineer, you will be responsible for bringing new product designs through to manufacturing. Structural engineering contributes unique, in-depth technical knowledge to solve complex engineering problems in concert with multi-disciplinary teams including Industrial Design, Hardware Engineering, and Operations. You will work closely with multi-disciplinary groups including Product Design, Industrial Design, Hardware Engineering, and Operations, to drive key aspects of engineering of consumer electronics products. In this role, you will: · Perform analysis and testing of complex electronic assemblies using advanced simulation and experimentation tools and techniques · Develop, analyze and test thermal, acoustic and structural solutions; from concept design, feature development, product architecture, through system validation · Support creative developments through application of analysis and testing of complex electronic assemblies using advanced simulation and experimentation tools and techniques · Use simulation tools like Abaqus for analysis and design of products · Validate design modifications using simulation and actual prototypes · Use of programming languages like Python and Matlab for analytical/statistical analyses and automation · Establish noise thresholds for usability and compliance requirements · Determine and validate structural performance under use and test conditions · Have strong knowledge of various materials such as heat spreaders solutions to resolve thermal issues, damping materials for noise and vibration suppression · Use various data acquisition systems with thermocouples, accelerometers, strain gauges and IR cameras · Collaborate as part of the device team to iterate and optimize design parameters of enclosures and structural parts to establish and deliver project performance objectives · Design and execute tests using statistical tools to validate analytical models, identify risks and assess design margins · Create and present analytical and experimental results · Develop and apply design guidelines based on project results

Do you want to transform the way people shop at Amazon? We are looking for stellar applied scientists to be part of our multi-disciplinary team. We are re-imagining the future of the Amazon shopping experience for customers through tailoring it to their current intent. We understand what customers are interested in shopping for, and guide them to discover what they need as they shop. If you love building new technology that helps customers solve their problems, this is your opportunity to impact millions of customers. Come help us build the future of personalized shopping at Amazon! As an Applied Scientist on the team, you will work on science innovation in our space across a large multidisciplinary team. You will have a breadth of problems to work on, ranging from developing state of the art LLM-based techniques to reason about customers and products, developing deep learned transformer-based models to understand and abstract customer intent signals and representations, building large-scale real-time multi-task ranking systems, and more. You will build technology employed by teams across the company, while also having a direct connection to millions of customers through our own customer facing features every day. Come join us in the journey! Key job responsibilities Key job responsibilities * Deliver new features and models that have huge impact on the customer experience. Help customers find the right products and content on their shopping journey. Leverage the use of advanced machine learning to create customer shopping experience at Amazon's scale - for all Amazon customers across all countries in realtime * Be a key contributor on a multidisciplinary team across science, product, design, and engineering to see through ideas from inception, prototype, to launch in the hands of all Amazon's customers * Propose and innovate on the science roadmap across multiple projects About the team Our vision is to build the next generation of shopping experience at Amazon through personalization and understanding the customer's intent. We imagine our core experiences to work together as a talented personal shopping assistant would — a partner that is knowledgeable, understands your preferences, and helps you find the right solution for your needs. We aim for the quality of personalization to be a core reason customers choose Amazon, on par with Earth’s largest selection, low prices, and fast and free shipping. Our team is part of Amazon’s Personalization organization, a high-performing group that leverages Amazon’s expertise in machine learning, big data, distributed systems, and user experience design to deliver the best shopping experiences for our customers. We run global experiments and our work has revolutionized e-commerce with features such as "Keep shopping for ...", “Customers who bought this item also bought”, and “Frequently bought together”. Amazon’s internal surveys regularly recognize us as one of the best engineering organizations to work for in the company, with visible high-impact work, low operational load, respectful work-life balance, and continual opportunity to learn and grow.

Amazon Seller Assistant is our flagship GenAI-first, multi-agent system that reimagines Seller experience. Our vision is to provide each seller with a proactive, autonomous, agentic assistant that understands their business and helps them navigate the complexities of selling by anticipating their needs, surfacing insights, resolving issues, taking actions on their behalf, and helping them grow. Amazon Seller Assistant helps millions of sellers on Amazon serve billions of customers worldwide. We are seeking a world-class Senior Data Scientist to help define and build the next generation of Amazon Seller Assistant. You will partner with top-tier scientist, engineers and product teams to launch production-grade agentic capabilities at Amazon's scale — owning your problem space end-to-end, from a crisp customer insight to a shipped product that millions of sellers rely on. Key job responsibilities • Own the science vision, strategy, and roadmap for a key Seller Assistant capability area. • Define and ship agentic experiences — sub-agent onboarding, tool onboarding, evaluations— that solve hard seller problems at scale. • Partner with scientists and engineers to translate frontier AI research into production-grade features sellers trust and depend on. • Design rigorous evaluation frameworks — automated and human-in-the-loop — to measure agent quality, accuracy, and business impact. • Deep-dive into seller data, identify unmet needs, and write compelling PRFAQs that set the direction for your team. • Drive cross-functional alignment across science, engineering, UX, and business teams to deliver with speed and quality. About the team Amazon Seller Assistant team operates at the very frontier of agentic AI and agentic commerce — not as a research group, but as a team shipping production-grade, multi-agent systems used by millions of sellers worldwide. We move with the urgency of a startup and the resources of the world's most customer-obsessed company, the latest breakthroughs in science and engineering into capabilities that sellers rely on every day.