Careers

Within Amazon's North American Operations, we are tackling mission-critical problems that center on improving employee safety and productivity. We build complex causal, forecasting, and optimization models to understand, predict, and optimize our network operations. We are seeking an Applied Scientist to drive the operational excellence of these models, deeply integrate across Amazon systems, and leverage generative AI to more intelligently build for our customers. Key job responsibilities - Interfacing with stakeholders to understand business problems and translating these into high and low-level design documents. - Architecting, building, and deploying production-grade models to cloud-native environments, incorporating CI/CD best practices. - Designing AI systems to provide model explainability, as well as automate customer workflows. - Developing evaluation frameworks for models that identify quality regressions before customers do. A day in the life You will be a single-threaded owner of projects within Amazon Operations, owning project scoping, stakeholder engagement, data enablement, model development, and production launches. Your work will be directly consumed by partner teams throughout Operations and Finance, and hence a strong sense of ownership is required to educate both technical and non-technical stakeholders on developed science solutions. About the team Our team is comprised of Data Scientists, Applied Scientists, and Economists, and are trusted to make data-driven solutions that power operations decision making. We strive to build consensus on divisive topics through clear presentation of problem statements paired with deep analyses that gain visibility throughout all levels of the organization from operators to executives.

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. We’re working on the future. If you are seeking an iterative fast-paced environment where you can drive innovation, apply state-of-the-art technologies to solve large-scale real world challenges and provide visible benefit to end users, this is your opportunity. Come work for the Amazon Prime Air team! We're looking for an Applied Scientist who combines deep expertise in formal methods and software verification with a demonstrated ability to take research techniques from prototype to production. This person must be comfortable working alongside software engineers building safety-critical drone systems and collaborating with researchers pushing the boundaries of automated reasoning. We're looking for someone who can apply model checking, symbolic execution, and AI-guided test generation to find defects that sampling-based verification cannot catch. You will work hard, have fun, and of course, make history! Export Control License This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Come join the AWS AI science team in building the next generation models for intelligent automation. AWS, the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems that will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops. We are looking for world class researchers with experience in one or more of the following areas - autonomous agents, API orchestration, Planning, large multimodal models (especially vision-language models), reinforcement learning (RL) and sequential decision making. About the team Agentic AI drives innovation at the forefront of artificial intelligence, enabling customers to transform their businesses through cutting-edge AI solutions. We build and deliver the foundational AI services that power the future of cloud computing, helping organizations harness the potential of AI to solve their most complex challenges. Join our dynamic team of AI/ML practitioners, applied scientists, software engineers, and solution architects who work backwards from customer needs to create groundbreaking technologies. If you're passionate about shaping the future of AI while making a meaningful impact for customers worldwide, we want to hear from you. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and visual), supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, product similarity, using GenAI, LLMs, NLP and Computer Vision. Key job responsibilities As an Applied Science Manager, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will Lead scientists on the team and oversee research and development projects at various stages ranging from initial exploration to deployment into production systems. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will help the team leverage your expertise, by coaching and mentoring. You will contribute to the professional development of colleagues, improving their technical knowledge and the engineering practices. You will create the environment in the team to file for patents and/or publish research work where opportunities arise. You will impact the large product strategy, identifies new business opportunities and provides strategic direction to the team.

Do you want to join an innovative team of scientists who use machine learning and statistical techniques to create state-of-the-art solutions for providing better value to Amazon’s customers? Do you want to build and deploy advanced algorithmic systems that help optimize millions of transactions every day? Are you excited by the prospect of analyzing and modeling terabytes of data to solve real world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you like to innovate and simplify? If yes, then you may be a great fit to join the Machine Learning and Data Sciences team for India Consumer Businesses. If you have an entrepreneurial spirit, know how to deliver, love to work with data, are deeply technical, highly innovative and long for the opportunity to build solutions to challenging problems that directly impact the company's bottom-line, we want to talk to you. Major responsibilities - Use machine learning and analytical techniques to create scalable solutions for business problems - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes - Design, development, evaluate and deploy innovative and highly scalable models for predictive learning - Research and implement novel machine learning and statistical approaches - Work closely with software engineering teams to drive real-time model implementations and new feature creations - Work closely with business owners and operations staff to optimize various business operations - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation - Mentor other scientists and engineers in the use of ML techniques Key job responsibilities Use machine learning and analytical techniques to create scalable solutions for business problems Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes Design, develop, evaluate and deploy, innovative and highly scalable ML models Work closely with software engineering teams to drive real-time model implementations Work closely with business partners to identify problems and propose machine learning solutions Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model maintenance Work proactively with engineering teams and product managers to evangelize new algorithms and drive the implementation of large-scale complex ML models in production Leading projects and mentoring other scientists, engineers in the use of ML techniques About the team International Machine Learning Team is responsible for building novel ML solutions that attack India first (and other Emerging Markets across MENA and LatAm) problems and impact the bottom-line and top-line of India business. Learn more about our team from https://www.amazon.science/working-at-amazon/how-rajeev-rastogis-machine-learning-team-in-india-develops-innovations-for-customers-worldwide

Are you excited about developing state-of-the-art Machine Learning, Natural Language Processing, Deep Learning and Computer Vision algorithms and designs using large data sets to solve real world problems? Do you have proven analytical capabilities and can multi-task and thrive in a fast-paced environment? Do you want to build a foundation for your career after your Master's or Ph.D program at an industry-leading company? You enjoy the prospect of solving real-world problems that, quite frankly, have not been solved at scale anywhere before. Along the way, you’ll get opportunities to be a disruptor, prolific innovator, and a reputed problem solver—someone who truly enables machine learning to create significant impacts. As an Applied Scientist, you will bring statistical modeling and machine learning advancements to data analytics for customer-facing solutions in complex industrial settings. You will be working in a fast-paced, cross-disciplinary team of researchers who are leaders in the field. You will take on challenging problems, distill real requirements, and then deliver solutions that either leverage existing academic and industrial research, or utilize your own out-of-the-box pragmatic thinking. In addition to coming up with novel solutions and prototypes, you may even need to deliver these to production in customer facing products

We are seeking an Applied Scientist to join a science team within Amazon Customer Service that is reimagining how customers are connected with the right support experience. This is a role at the intersection of representation learning, behavioral modeling, and large-scale experimentation where you will see your science deployed in production systems serving real-time decisions. Key job responsibilities - Develop machine learning models that capture how service associates perform across different problem types and how their capabilities evolve over time - Power intelligent routing decisions across hundreds of millions of annual customer contacts - Directly improve both customer experience and associate satisfaction through model-driven decisions - Work at the intersection of representation learning, behavioral modeling, and large-scale experimentation - Deploy science into production systems serving real-time decisions

We are seeking a Member of Technical Staff — Mechanical Engineer to lead the structural and electromechanical design of advanced high degree-of-freedom robotic systems within a frontier AI and robotics research lab. You will own the mechanical architecture of our robotics platform end-to-end: actuator selection, joint design, thermal management, cable routing, sensing integration, and structural optimization — all under the demanding constraints of a high-DoF system that must be lightweight, robust, and production-viable. This is a unique opportunity to define the physical design direction of a next-generation robotics platform from first principles. The ideal candidate has deep experience designing complex robotic systems and scaling hardware from concept through prototyping to production. You thrive on analytical problem solving, possess strong intuition for structural and electromechanical tradeoffs, and are equally comfortable in CAD and on the shop floor. You will be the technical lead of a small team of talented mechanical engineers while collaborating closely with electrical, firmware, controls, and AI research teams to set the mechanical and structural direction of the platform. Beyond core platform development, this role offers real latitude to push into novel territory — novel actuation methods, advanced sensor integration, or new approaches to mechatronic packaging. If you have research instincts alongside shipping discipline, you'll find an environment that rewards both. We're looking for someone who wants to be the technical authority on how a high-performance robot is physically built, not just a contributor to the effort. What You Bring: - A systems-thinking mindset with a strong grasp of cross-domain engineering tradeoffs. - A bias toward action: comfortable building, testing, and iterating rapidly. - A collaborative and communicative working style — especially in multi-disciplinary research environments. - A passion for robotics and advancing the state of the art in intelligent, capable machines. Key job responsibilities - Lead mechanical design of robotic subsystems and full platforms, including structures, joints, enclosures, and mechanisms for a research environment. - Own kinematic, dynamic, and structural analyses to guide the design and optimization of full systems and subsystems of high-DoF robots - Specify and integrate actuators and motors for high-torque density applications in high-degree-of-freedom systems. - Drive rapid iteration and prototyping cycles — from concept sketches through functional hardware — to accelerate learning and compress development timelines in a fast-paced R&D environment. - Partner with the AI research team to establish simulation pipelines that enable rapid exploration of mechanical design space, informing actuator choices, structural topology, and system-level tradeoffs before committing to physical builds. - Contribute to thermal management strategies for motors, sensors, and embedded compute hardware. - Integrate sensors such as lidar, stereo cameras, IMUs, tactile sensors, and compute modules into compact, functional assemblies. - Design and route cabling and wire harnesses, ensuring reliability, serviceability, and thermal/electrical integrity. - Prototype and test mechanical systems; support hands-on builds, debug sessions, and field testing. - Conduct root cause analysis on system-level failures or performance issues and implement design improvements. - Apply Design for Manufacturing (DFM) and Design for Assembly (DFA) principles to transition prototypes into scalable builds (10s–100s of units). - Collaborate with cross-functional teams in electrical engineering, controls, perception, and research to meet research and product goals. About the team Frontier AI & Robotics (FAR) is the team at Amazon building the next generation of embodied intelligence. FAR drives the development and implementation of advanced AI models within Amazon’s operations that enable robots to see, reason, and act on the world around them, supporting a number of different warehouse automation tasks.

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Millions of advertisers rely on Amazon's self-service support experience to resolve issues, unblock campaigns, and grow their business. Our Support Agents team is building the science behind intelligent, conversational support — systems that understand advertiser intent, retrieve the right knowledge, generate accurate answers, and know when to escalate. We serve ~2M monthly active advertisers across dozens of locales and languages, and every percentage point of improvement in resolution quality translates directly into advertiser success and retention. We are seeking an Applied Scientist to help enhance and scale our support agent capabilities. You will build and improve models that power advertiser-facing interactions, contribute to our evaluation framework, and work alongside senior scientists and engineers to ship science into production. A day in the life 1. Enhance support agent capabilities across the broad suite of Amazon Advertising products — expanding coverage, depth of resolution, and advertiser task completion across Sponsored Products, Sponsored Brands, DSP, AMC, and more 2. Design and own the evaluation framework for agent quality — including automated LLM-based scoring of answer correctness, confidence calibration, and conversation-level resolution signals 3. Develop novel metrics that capture whether advertisers actually got the help they needed (beyond surface-level deflection rates) 4. Build and improve retrieval and generation models that power real-time advertiser interactions under strict latency SLAs 5. Drive multilingual science — improve non-English resolution rates through cross-lingual retrieval, translation quality modeling, and locale-aware evaluation 6. Partner with product, engineering, and business teams to productize research and inform roadmap decisions with data About the team This role sits within Amazon Advertising's broader Agentic Intelligence organization — a community of multiple Applied Science and Engineering teams building the next generation of AI-powered experiences for advertisers. You'll have access to Principal Engineers and Principal Applied Scientists to pressure-test ideas and elevate your work. The team is cross-functional — scientists and engineers work shoulder-to-shoulder, from problem framing through production deployment.

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. As a core product offering within our advertising portfolio, Sponsored Products (SP) helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The SP team's primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth. We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day! Within Sponsored Products, the Bidding team is responsible for defining and delivering a collection of advertising products around bid controls (dynamic bidding, bid recommendations, etc.) that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon’s Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven fundamentally from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. Key job responsibilities As a Senior Applied Scientist on this team, you will: • Lead a new initiative across Sponsored Products Bidding focused on AI/ML based features. • Be the technical leader in AI, Machine Learning; lead efforts within this team and across other teams. • Perform hands-on analysis and modeling of enormous data sets to develop insights that increase traffic monetization and merchandise sales, without compromising the shopper experience. • Drive end-to-end AI/Machine Learning projects that have a high degree of ambiguity, scale, complexity. • Build models, perform proof-of-concept, experiment, optimize, and deploy your models into production; work closely with software engineers to assist in productionizing your AI/ML models. • Run A/B experiments, gather data, and perform statistical analysis. • Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. • Research new and innovative AI/ machine learning approaches. • Recruit Applied Scientists to the team and provide mentorship. A day in the life Why you will love this opportunity: Amazon is investing heavily in building a world-class advertising business. This team defines and delivers a collection of advertising products that drive discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon's Retail and Marketplace businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, collaborative, and fun-loving team with an entrepreneurial spirit - with a broad mandate to experiment and innovate. Impact and Career Growth: You will invent new experiences and influence customer-facing shopping experiences to help suppliers grow their retail business and the auction dynamics that leverage native advertising; this is your opportunity to work within the fastest-growing businesses across all of Amazon! Define a long-term science vision for our advertising business, driven from our customers' needs, translating that direction into specific plans for research and applied scientists, as well as engineering and product teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding. About the team The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through the latest generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. The SPB Bidding team within Sponsored Products and Brands is focused on guiding and supporting Millions of advertisers to meet their advertising needs of creating and managing ad campaigns. At this scale, the complexity of diverse advertiser goals, campaign types, and market dynamics creates both a massive technical challenge and a transformative opportunity: even small improvements in bidding systems can have outsized impact on advertiser success and Amazon’s retail ecosystem. Our vision is to build a highly personalized, context-aware bidding system that leverages auction simulations, ML models, and optimization algorithms. This framework, will operate across SPB bidding system and proactively delivering value based on deep understanding of the advertiser. To execute this vision, we collaborate closely with stakeholders across Ad Console, Sales, and Marketing to identify opportunities—from high-level product guidance down to granular recommendations—and deliver them through a tailored, personalized experience. Our work is grounded in state-of-the-art bidding agent architectures, tool integration, reasoning frameworks, and model customization approaches (including tuning and preference optimization), ensuring our systems are both scalable and adaptive.