Careers

Amazon's Customer Experience and Business Trends (CXBT) organization is hiring a Senior Data Scientist for its Benchmarking, Economics, Analytics and Measurement (BEAM) team. BEAM's mission is to improve customer experience across every Amazon business by turning fragmented internal and external data into decision-grade intelligence for senior leaders. This role anchors our Topline View of Retail initiative: an always-on competitive intelligence capability that fuses third-party transaction panels with Amazon's internal signals to answer how Amazon is winning or losing share of wallet, across segments, categories, and time. You will not just analyze metrics — you will decide which metrics should exist, then build the statistical and machine learning models that generate, forecast, and explain them. Given a new business question and a pile of raw panel and internal data, you are the person who defines what "competitiveness" means, translates it into a defensible, reproducible metric and model, and defends the methodology to skeptical senior stakeholders. We are looking for someone with exceptional business judgment and metric intuition, paired with deep hands-on modeling skills: a strong point of view on what to measure, and the technical ability to build the models that measure it at scale. You should be equally comfortable pressure-testing a model's assumptions and explaining its "so what" to a VP in two sentences. Key job responsibilities - Own the definition, methodology, and evolution of BEAM's competitiveness metrics (e.g., share-of-wallet, segment-level penetration, price/selection/fulfillment competitiveness), including the trade-offs behind each definition. - Design, build, and validate statistical and machine learning models — forecasting, causal inference, segmentation, and anomaly detection — that power those metrics and surface competitive shifts. - Pull together disparate third-party transaction-panel data and internal Amazon signals into coherent, reproducible modeling pipelines that leadership can trust for recurring reporting. - Translate ambiguous business questions ("are we losing ground in grocery?") into the right metric, the right model, the right cut of data, and a clear, defensible answer. - Productionize models and analyses so they run reliably as recurring mechanisms, partnering with data engineers to scale and automate. - Produce monthly flash reports and deep-dive narratives that turn models and metrics into decisions for CXBT and business-line leadership. - Set the standard for analytical and modeling rigor on the team — methodology reviews, documentation, and guardrails against misleading cuts. - Mentor and technically uplift other scientists and BIEs on the team — reviewing modeling approaches and raising the bar on rigor (e.g., partnering with our Data Scientist on the MatchIQ model to strengthen methodology and validation). About the team CXBT is a group of diverse functions dedicated to understanding, improving, and influencing customer experience globally, across all of Amazon. We are builders who develop products, services, and data-driven approaches that shape offerings for nearly every Amazon business and customer type — consumers, developers, sellers, brands, employees, investors, streamers, and gamers. We work backwards from customer needs, combine technical and non-technical methods, and track industry and business trends. Our roles span Product Managers, Data Scientists, Economists, Business Intelligence Engineers, Data Engine, Applied Scentist, and Product Manager.

AWS Infrastructure Services Science (AISS) researches and builds machine learning models that influence the power utilization at our data centers to ensure the health of our thermal and electrical infrastructure at high infrastructure utilization. As an Applied Scientist, you will work on our Science team and partner closely with other scientists, data engineers and Software teams to accurately model and optimize our power infrastructure. Outputs from your models will directly influence our data center topology and will drive exceptional cost savings. You will be responsible for researching and deploying machine learning models that optimize our power and thermal infrastructure, working across AWS to solve data mapping and quality issues and contribute to our Science team vision. You are skeptical. When someone gives you a data source, you pepper them with questions about sampling biases, accuracy, and coverage. When you’re told a model can make assumptions, you proactively try to break those assumptions. You have passion for excellence. The wrong choice of data could cost the business dearly. You maintain rigorous standards and take ownership of the outcome of your data pipelines and code. You raise the bar on the software code standards to delivery faster and efficient solutions. You do whatever it takes to add value. You don’t care whether you’re building complex ML models, writing blazing fast code, integrating multiple disparate data-sets, or creating baseline models - you care passionately about stakeholders and know that as a curator of data insight you can unlock massive cost savings and preserve customer availability. You have a limitless curiosity. You constantly ask questions about the technologies and approaches we are taking and are constantly learning about industry best practices you can bring to our team. You have excellent business and communication skills to be able to work with product owners to understand key business questions and earn the trust of senior leaders. You will need to learn Data Center architecture and components of electrical engineering to build your models. You are comfortable juggling competing priorities and handling ambiguity. You thrive in an agile and fast-paced environment on highly visible projects and initiatives. The tradeoffs of cost savings and customer availability are constantly up for debate among senior leadership - you will help drive this conversation. This position requires superior analytical thinkers, able to quickly approach large ambiguous problems and apply their technical and statistical knowledge to identify opportunities for further research. You should be able to independently mine and analyze data, and be able to use any necessary programming and statistical analysis software to do so. Successful candidates must thrive in fast-paced environments which encourage collaborative and creative problem solving, be able to measure and estimate risks, constructively critique peer research, and align research focuses with the Amazon’s strategic needs. Key job responsibilities - Leverage deep expertise in one or more scientific disciplines to invent solutions to ambiguous ads measurement problems - Disambiguate problems to propose clear evaluation frameworks and success criteria - Work autonomously and write high quality technical documents - Implement a significant portion of critical-path code, and partner with engineers to directly carry solutions into production - Work closely with other scientists to deliver impactful customer solutions - Share and publish works with the broader scientific community through meetings and conferences - Communicate clearly to scientific audiences

Amazon's Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to help shape the science of evaluating agent-driven builder experiences on AWS. As builders increasingly delegate goals to autonomous coding agents, the agent's experience becomes the builder's experience — and measuring it rigorously is an open research problem. At Amazon Benchmarking, we are developing new scientific methodologies to evaluate how autonomous agents perceive, reason about, and build on AWS. This role sits at the intersection of GenAI, agent evaluation, and developer-experience research. You will design principled measurement methodologies that treat autonomous agents as instruments, capturing behavioral evidence rather than self-reported outcomes and develop rigorous, reproducible techniques for reasoning about why agents make the architectural decisions they do. Evaluating those decisions demands a scientist who understands cloud architecture and services in depth: to reason about the choices an agent makes, you must understand the trade-offs it is navigating. Our team's mission is to constantly challenge the status quo and drive innovation to improve customer experience. This role requires an expert in the areas of GenAI and machine learning with a keen interest in research. The ideal candidate will have experience with deep learning models for natural language processing tasks, agentic/tool-using systems, and the evaluation of autonomous agents, along with a deep working knowledge of cloud architecture and services. A successful candidate will have a passion for clarity, be a self-starter comfortable with ambiguity, have strong attention to detail, be able to work in a fast-paced and entrepreneurial environment and be driven by a desire to innovate. Given the complex nature of the questions we are working on, the ideal candidate will be relentlessly curious and be able to/be interested in having the business conversation underlying the data. Key job responsibilities - Develop novel scientific methodologies for evaluating autonomous, tool-using agents, advancing the state of the art in agent behavioral measurement and developer-experience research. - Design rigorous, reproducible experiments that yield causal insight into agent decision-making, controlling for confounds and ensuring findings are grounded in observed behavior rather than self-report. - Apply deep knowledge of cloud architecture and services to reason about the architectural decisions agents make — the service trade-offs, integration constraints, and deployment considerations that shape what gets built. - Develop verification and synthesis methods that ensure only evidence-grounded conclusions survive, advancing techniques for reliability and faithfulness in agent evaluation. - Design evaluation methodologies and metrics that quantify the quality of agent-produced outcomes across dimensions such as correctness, robustness, and security posture. - Publish and present your work at internal and external scientific venues in the fields of ML. - Collaborate with scientists, engineers, and product managers to design and implement science-focused systems. - Proficiency in model development, validation and implementation for NLP applications. - Excellent verbal and written communication and presentation skills, ability to convey rigorous mathematical concepts and considerations to non-experts. A day in the life As a scientist on the team, you will be involved in every aspect of the process from idea generation, business analysis and scientific research, through development and deployment of advanced models and agentic systems, giving you a real sense of ownership. You'll research, design, and build new methodologies to evaluate the experience of autonomous agents building on AWS — developing the measurement science that lets us reason rigorously about what agents do and why. Besides theoretical analysis and innovation, you will work closely with talented engineers and put your algorithms and models into practice. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Scientists, Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As a Member of Technical Staff, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, science understanding, locomotion, manipulation, sim2real transfer, multi-modal foundation models and multi-task robot learning, designing novel frameworks that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Drive independent research initiatives across the robotics stack, including robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Lead full-stack robotics projects from conceptualization through deployment, taking a system-level approach that integrates hardware considerations with algorithmic development, ensuring robust performance in production environments - Collaborate with platform and hardware teams to ensure seamless integration across the entire robotics stack, optimizing and scaling models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures and innovative systems and algorithms, leveraging our extensive infrastructure to prototype and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.

Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As a Member of Technical Staff, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, science understanding, locomotion, manipulation, sim2real transfer, multi-modal foundation models and multi-task robot learning, designing novel frameworks that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Drive independent research initiatives across the robotics stack, including robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Lead full-stack robotics projects from conceptualization through deployment, taking a system-level approach that integrates hardware considerations with algorithmic development, ensuring robust performance in production environments - Collaborate with platform and hardware teams to ensure seamless integration across the entire robotics stack, optimizing and scaling models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures and innovative systems and algorithms, leveraging our extensive infrastructure to prototype and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.

As a member of a growing PNT team within Amazon Leo, the PNT Estimation and Algorithms Engineer is responsible for designing, implementing, optimizing and monitoring high-precision estimation architectures across terrestrial and space-based networks. You will develop and validate orbit determination, filtering, and sensor fusion algorithms to achieve high precision positioning and timing accuracy using RF and optical inter-satellite link measurements. Export Control Requirement Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities Design, implement, and validate orbit determination (OD) and clock estimation algorithms, including Extended Kalman Filters (EKF), Batch Least Squares, Square-Root/Sigma-Point Kalman Filters (SKF), and Factor Graph Optimization (FGO) approaches Develop inter-satellite link (ISL) navigation and time-transfer measurement models, including range and range-rate Evaluate and integrate emerging estimation techniques (batch/sequential estimation, robust filtering, multi-sensor fusion) to improve positioning and timing accuracy Design and build simulation and analysis frameworks (e.g., Monte Carlo CONOPS studies) to characterize filter performance, covariance realism, and convergence behavior Collaborate with cross-functional teams to ensure estimator outputs meet mission-level accuracy requirements Conduct performance analysis and troubleshooting of estimation algorithms across distributed constellation and ground infrastructure

As an Applied Scientist, you will collaborate closely with other scientists and engineers to bring optimization and sequential decision-making research to production. This role combines the scientific application of ML, and specifically optimization, RL, and sequential decision making, with software development engineering and a strong product focus. It will be your job to design, implement, and deploy novel decision policies and optimization models in both prototype and production environments, and to prove their impact through rigorous evaluation and simulation before scaling them across the fleet. Key job responsibilities • Own the research and development of optimization and sequential decision-making solutions spanning constraint programming, stochastic and robust optimization, contextual bandits, and reinforcement learning for real-time MHE control and scheduling optimization in a production environment. • Formulate fulfillment operations and manufacturing scheduling problems (production scheduling, resource allocation, sorter optimization, throughput and congestion control) as optimization or sequential decision-making problems, and design multi-objective functions that balance competing operational objectives such as on-time delivery, utilization, changeover cost, and schedule stability. • Build and leverage high-fidelity simulation and emulation environments for safe offline training, policy validation, and transfer to live systems before fleet-scale deployment. • Collaborate across multiple science and engineering teams to integrate policies into production planning and real-time control systems, including monitoring, guardrails, and staged rollout. • Communicate results and their limitations clearly in writing to technical and business audiences, and contribute to the team's external research presence through publication where the work merits it. About the team Amazon is building next generation software, hardware, and processes that will run our global network of fulfillment centers that move millions of units of inventory, and ensure customers get what they want when promised. The Science Software team in the One MHS organization unlocks Material Handling Equipment (MHE) innovation through a multiplicity of disciplines within Artificial Intelligence (AI) and applied science, including Optimization, Reinforcement Learning, classical Machine Learning, statistical modeling, Computer Vision (CV), and Physics-Informed Neural Networks (PINNs). The team is dedicated to building self-optimizing fulfillment centers, developing the models that drive real-time, building-wide orchestration of MHE. We conduct experiments, develop models, and apply machine learning (ML) at scale to optimize throughput, flow, merge, and congestion control, and to improve operational performance across the fulfillment network.

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. The Advertising Trust org is responsible for ensuring that ads are relevant and is of good quality, leading to higher conversion for the sellers and providing a great experience for the customers. We deal with one of the world’s largest product catalog, handle billions of requests a day with plans to grow it by order of magnitude and use automated systems to validate tens of millions of offers submitted by thousands of merchants in multiple countries and languages. Key job responsibilities In this role, you will build and develop AI Agents and ML models to address content understanding problems in Ads and communicating moderation outcomes and advertising policies to advertisers. These agents and models will rely on a variety of multimodal, visual and textual features requiring expertise in these domains. These models need to scale to multiple modalities, languages and countries. You will collaborate with engineers and other scientists to build, train and deploy these agents and models. As part of these activities, you will develop production level code that enables moderation of millions of ads submitted each day. You will also help definite and measure relevant metrics for the business.

Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. The Advertising Trust org is responsible for ensuring that ads are relevant and is of good quality, leading to higher conversion for the sellers and providing a great experience for the customers. We are also responsible for building a smooth advertiser experience, communicating advertising policies and moderation outcomes effectively and helping advertisers build complaint campaigns. We deal with one of the world’s largest product catalog, handle billions of requests a day with plans to grow it by order of magnitude and use automated systems to validate tens of millions of offers submitted by thousands of merchants in multiple countries and languages. Key job responsibilities In this role, you will build and develop Agentic solutions and ML models to address content understanding problems in Ads. These agents and models will rely on a variety of multimodal, visual and textual features requiring expertise in these domains. These models need to scale to multiple modalities, languages and countries. You will collaborate with engineers, product managers, and other scientists to build, train and deploy these models and agents. As part of these activities, you will develop production level code that enables moderation of millions of ads submitted each day.

Team & Project Overview The NBS Data Central team powers analytics, data science, and AI capabilities for Worldwide Global Selling (WWGS). We build scalable data products, and insight-generation systems that drive seller growth across 10+ marketplaces. Seller Intelligence is a P0 foundation theme at the Global Selling level, formed by merging "One Tagging" and "Good Contact" workstreams. It provides seller identity, segmentation, and contact-reach infrastructure that underpins all downstream seller-facing AI workflows — including intelligent outreach, personalized recommendations, and automated engagement. Scope of Impact Own the science pillar for Seller Intelligence within a cross-functional POD (PM + DE + DS + SDE) Directly impact seller engagement metrics across CN, IN, LATAM, and East-Asia expansion regions Models and data products consumed by 5+ downstream teams (ESM, NSR, MKT, NBS AI Ops, ROC) Influence $100M+ annual seller GMS through improved segmentation and contact optimization Key job responsibilities Design and deliver seller segmentation and propensity models at scale — incorporating GMS, category, growth trajectory, engagement signals, and lifecycle stage. Build contact quality scoring and lifecycle management systems (coverage optimization, dormancy detection, reactivation modeling). Define success metrics, experimentation frameworks (A/B, causal inference), and measurement methodology for seller engagement interventions. Productionize ML models and data products — partner with engineering to deploy seller scores, contact quality indices, and recommendation signals. Explore LLM/GenAI applications: automated insight generation from seller data, contact intent classification, and intelligent report synthesis. Serve as the science representative in bi-weekly NBS theme reviews; present findings and proposals to theme Bar Raisers and leadership. Collaborate with BIE team members to democratize analytical outputs via dashboards and self-serve tools. Contribute to cross-marketplace seller behavior analysis supporting Global Expansion strategy (IN, KR, VN, LATAM). Evaluate, integrate, and iterate on AI systems — assess new AI/ML tools, frameworks, and third-party models for applicability to seller intelligence use cases.