Careers

The OTS ANCHOR (Analytics, Insights, and Centralized Hub for OTS Reporting) team is part of the WW IT Operations & RME organization, responsible for delivering data solutions that drive operational excellence across Amazon's global IT infrastructure. We build data pipelines, predictive models, develop analytical intelligence frameworks, and create AI-powered solutions that transform how Amazon manages, triages, and resolves IT operational incidents at scale pointing towards the Letting Data Tell the Story north start vision. We are seeking a Senior Data Scientist to own the end-to-end data science charter for critical operational workstreams — from forecasting IT service demand and capacity planning to designing intelligent severity triaging models and building the analytical backbone for agentic AI solutions. You will work backwards from complex operational problems to create models and solutions that directly impact the efficiency and reliability of Amazon's IT operations worldwide. Key job responsibilities - Design, develop, and deploy machine learning models for IT operations forecasting, including incident volume prediction, capacity planning, and workforce demand modeling - Build and maintain severity classification and intelligent triaging models that process thousands of daily IT service tickets across global regions - Develop anomaly detection systems to identify emerging patterns in operational data, enabling proactive incident prevention - Create econometric and statistical frameworks to measure the impact of operational interventions and optimize resource allocation decisions - Partner with engineering teams to productionize ML models via automated pipelines using AWS services (SageMaker, Step Functions, Lambda, Redshift) - Design and conduct experiments to empirically validate model performance and operational impact - Develop data quality monitoring frameworks and establish standards for operational data integrity - Collaborate with cross-functional teams (ServiceNow platform, Decision Intelligence, Field Operations) to translate complex analytical insights into actionable strategies - Communicate findings, model performance, and strategic recommendations to senior leaders through written documents and presentations - Mentor junior data scientists and engineers on the team; raise the bar on scientific rigor and analytical best practices - Contribute to the team's multi-year science roadmap, identifying new opportunities to apply ML/AI (including Generative AI and agentic architectures) to operational challenges A day in the life Amazon Benefits: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan

The Alexa Daily Essentials team delivers experiences critical to how customers interact with Alexa as part of daily life. Alexa users engage with our products across experiences connected to Timers, Alarms, Calendars, Food, and News. Our experiences include critical time saving techniques, ad-supported news audio and video, and in-depth kitchen guidance aimed at serving the needs of the family from sunset to sundown. As a Data Scientist on our team, you'll work with complex data, develop statistical methodologies, and provide critical product insights that shape how we build and optimize our solutions. You will work closely with your Analytics and Applied Science teammates. You will build frameworks and mechanisms to scale data solutions across our organization. If you are passionate about redefining how AI can improves everyone's daily life, we’d love to hear from you. Key job responsibilities Key job responsibilities Problem-Solving - Analyze complex data to identify patterns, inform product decisions, and understand root causes of anomalies. - Develop analysis and modeling approaches to drive product and engineering actions to identify patterns, insights, and understand root causes of anomalies. Your solutions directly improve the customer experience. - Independently work with product partners to identify problems and opportunities. Apply a range of data science techniques and tools to solve these problems. Use data driven insights to inform product development. Work with cross-disciplinary teams to mechanize your solution into scalable and automated frameworks. Data Infrastructure - Build data pipelines, and identify novel data sources to leverage in analytical work - both from within Alexa and from cross Amazon - Acquire data by building the necessary SQL / ETL queries Communication - Excel at communicating complex ideas to technical and non-technical audiences. - Build relationships with stakeholders and counterparts. Work with stakeholders to translate causal insights into actionable recommendations - Force multiply the work of the team with data visualizations, presentations, and/or dashboards to drive awareness and adoption of data assets and product insights - Collaborate with cross-functional teams. Mentor teammates to foster a culture of continuous learning and development

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply leading advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. The Amazon Robotics Autonomous Mobility software team is seeking an Applied Scientist to research and develop state-of-the-art algorithms and software that manage fleet of robotic systems. In this role you will apply the latest trends in research to solve real-world problems in scheduling and optimization to improve how a fleet of robots complete their tasks. You will collaborate with an exceptional team of scientists and engineers building a new generation of autonomous mobile robots to power the Amazon fulfillment and transportation networks. Key job responsibilities - Architect, design, and implement robotic applications and infrastructure. - Influence the team's strategy and contribute to long-term vision and roadmap. - Work with stakeholders across the organization to iterate on design and implementation. - Maintain high standards by participating in reviews, designing for fault tolerance and operational excellence, and creating mechanisms for continuous improvement. - Prototype and test concepts or features, both through simulation and emulators and with live robotic equipment - Work directly with customers and partners to test prototypes and incorporate feedback - Mentor other engineers on the team. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon Search is reinventing how customers find products through natural-language and semantic understanding. We are looking for an Applied Scientist II to push the science behind Natural Language Search that interprets complex, constraint-rich shopping queries, and retrieves and ranks the most relevant products using both text and product images. You will build and ship large-scale relevance and ranking models that measurably reduce the rate at which customers see irrelevant results, working on problems that span query understanding, multimodal semantic matching, and contextual ranking at Amazon scale. Key job responsibilities - Design, train, and ship deep-learning ranking and semantic-matching models over text and product images that improve search relevance and reduce how often customers see irrelevant results, across hard query types. - Build the training data and evaluation methods that make these models work: synthetic and historical labels, hard-negative mining, and targeted sampling at the cases where search fails. - Train and adapt vision-language encoders so product images become a first-class relevance signal, and verify visual constraints that text alone misses. - Build joint text and image embeddings for retrieval and ranking, including contrastive training, hard-negative mining and fusion of modalities. - Develop signals that match product attributes to what the customer actually asked for. - Run offline and online A/B experiments, analyze precision/recall tradeoffs, and iterate to launch. - Work with engineers and scientists across teams to take models from prototype to production at Amazon scale. A day in the life You work alongside scientists and engineers on some of the hardest open problems in search relevance, teaching models to understand what customers really mean when they ask for something specific and nuanced. A typical day blends model development and data curation with sharp experiment analysis: diagnosing where search breaks down for a query segment, designing the fix, and proving the gains through offline metrics and live A/B tests that reach real Amazon customers. The work spans the full range, from surgical fixes that resolve stubborn failure pattern to broad modeling changes that move relevance for millions of queries at once. You'll see your ideas go from whiteboard to production fast, present results regularly to wider team, and help shape the team's relevance roadmap worldwide. About the team We are the science team behind Amazon's semantic search relevance and ranking. We own the models that understand nuanced, multi-constraint shopping queries and show products customers actually want. We operate close to production, measure ourselves on real customer-impact metrics, and run a culture of fast, rigorous experimentation. Every model decision is grounded in data.

The Central Learning Solutions (CLS) Science team in Amazon Operations builds state-of-the-art solutions for enhancing leadership and associate development across the organization. We develop technology and mechanisms for building personalized learning experiences based on the profiles of different learners and assess the post-training performance curves for different learner profiles. As a Data Scientist on the team, you will be driving the data science roadmap for the CLS Science team. You will leverage your knowledge in statistics and econometrics, estimate the causal impact of training interventions, recommend the right interventions for a given learner profile, and measure the post-launch success of these interventions through A/B weblabs. These insights will help in dynamically changing the training content of Learning & Development courses and unlock opportunities to improve both training effectiveness and learner experience. You will collaborate effectively with internal stakeholders and cross-functional teams for solving business problems, create operational efficiencies, and deliver successfully against high organizational standards. Key job responsibilities - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and implementation. - Use advanced causal inference methodologies to estimate the learning curves for different learner profiles and the effectiveness of training content. - Perform statistical analysis and statistical tests including hypothesis testing and A/B testing. - Implement new statistical, machine learning, or other mathematical methodologies to solve specific business problems. - Present deep dives and analysis to both technical and non-technical stakeholders, ensure clarity, and influence the strategy of business partners. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Central Learning Solutions (CLS) is the centralized technical team that builds Learning & Development products for North America Operations employees. CLS Science teams owns the science components that power the different products on Impact Estimation, Self Serve Analytics, Content Understanding, and Personal learning.

Our organization in Amazon Robotics builds robots that perform contact-rich manipulation safely and reliably in complex, unstructured environments at Amazon scale. Our scientists and engineers push the boundaries of robotic manipulation to handle unparalleled object diversity, bringing deep expertise across planning, control, perception, and machine learning. We learn from real-world data at a scale that few teams in robotics can access. We are seeking an Applied Scientist to advance reinforcement learning for manipulation. We are creating robots that learn how to push, flip, rearrange, and dexterously insert items with unparalleled robustness, speed, and reliability. Our goal is to deploy robots that will work across Amazon's global network and can handle the full diversity of items that Amazon sells. You will focus on training these policies in simulation at scale and transferring them to physical robots. You will join a small team whose mission reaches beyond any single product: to invent and apply manipulation capabilities that generalize to many future robotics applications. The robots our organization already deploys at scale give you a rare proving ground to collect data, run experiments, and get new policies onto real hardware faster than almost anywhere in the field. Key job responsibilities - Design and train reinforcement learning policies for non-prehensile and contact-rich manipulation, focused on the long tail of diverse, demanding conditions. - Build and scale simulation environments, training curricula, and reward formulations that produce policies which transfer to real robots. - Develop sim-to-real methods (domain randomization, system identification, and related techniques) and validate them on physical hardware. - Write production-quality code and own scalable, efficient training and evaluation pipelines. - Evaluate policy behavior and failure modes, and iterate between simulation and real-world testing to improve robustness. - Partner with scientists and engineers across control, perception, and hardware to move ideas from prototype to demonstrated capability. - Represent Amazon Robotics in academia through publications and scientific presentations. A day in the life Amazon offers a full range of benefits that assist you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Our organization in Amazon Robotics builds robots that perform contact-rich manipulation safely and reliably in complex, unstructured environments, at Amazon scale. Our scientists and engineers push the boundaries of robotic manipulation to handle enormous object diversity, bringing deep expertise across planning, control, perception, and machine learning. We learn from real-world data at a scale that few teams in robotics can access. We are seeking an Applied Scientist to bring learned manipulation policies to life on real robots. We are creating robots that learn how to push, flip, rearrange, and dexterously insert items with unparalleled robustness, speed, and reliability. Our goal is to deploy robots that will work across Amazon's global network and can handle the full diversity of items that Amazon sells. You will focus on making learned, contact-rich, non-prehensile behaviors work reliably on physical hardware, closing the loop between what a policy does in simulation and how it behaves against real contact, sensing, and dynamics. You will join a small team whose mission reaches beyond any single product: to invent and apply manipulation capabilities that generalize to many future robotics applications. The robots our organization already deploys at scale give you a rare proving ground to test new policies and behaviors on real hardware faster than almost anywhere in the field. Key job responsibilities - Deploy and evaluate learned manipulation policies on physical robots, focused on the long tail of diverse, demanding conditions. - Diagnose the gap between simulated and real behavior, and drive the changes in policies, rewards, sensing, or control that close it. - Develop tactile, actuation, and contact-aware methods that make non-prehensile manipulation fast, assured, and robust. - Write production-quality code and own scalable, real-time implementations that run on robots. - Build the data collection, logging, and evaluation loops that turn real-world experience into policy improvements. - Partner with scientists and engineers across control, perception, and hardware to move ideas from prototype to demonstrated capability on hardware. - Represent Amazon Robotics in academia through publications and scientific presentations. A day in the life Amazon offers a full range of benefits that assist you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Our organization in Amazon Robotics builds robots that perform contact-rich manipulation safely and reliably in complex, unstructured environments, at Amazon scale. Our scientists and engineers push the boundaries of robotic manipulation to handle enormous object diversity, bringing deep expertise across planning, control, perception, and machine learning. We learn from real-world data at a scale that few teams in robotics can access. We are seeking an experienced Senior Applied Scientist to help guide a small team advancing reinforcement learning for manipulation. We are creating robots that learn how to push, flip, rearrange, and dexterously insert items with unparalleled robustness, speed, and reliability. Our goal is to deploy robots that will work across Amazon's global network and can handle the full diversity of items that Amazon sells. You will set the technical direction for how we learn these behaviors, from simulation training through reliable execution on physical robots, and you will demonstrate new manipulation capabilities on real hardware at scale. This team's mission reaches beyond any single product: to invent and apply manipulation capabilities that generalize to many future robotics applications. The robots our organization already deploys at scale give you a rare proving ground to collect data, run experiments, and get new policies onto real hardware faster than almost anywhere in the field. You will raise the bar for scientific rigor and engineering quality, and mentor other scientists as the team grows. Key job responsibilities - Set the technical direction for learning non-prehensile and contact-rich manipulation policies, from testing the latest advances in the field through demonstrated capability on hardware. - Oversee the development of reinforcement learning approaches that address the long tail of diverse, demanding manipulation conditions. - Own the path from simulation training to reliable, real-time execution on physical robots, making evidence based calls on where learned approaches should replace engineered ones. - Demonstrate new manipulation capabilities on real robots at scale, and turn one-off results into repeatable methods. - Establish the standards, evaluation practices, and data-informed improvement loops that the team builds on. - Mentor scientists and engineers, and raise the bar for applied science rigor and engineering quality. - Partner across control, perception, and hardware to integrate learned behaviors into working systems. - Represent Amazon in academia through publications and scientific presentations. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply

We are looking for an AI/ML Engineer to build efficient, stable foundation models for long-horizon agentic workloads. The role combines model development with systems and hardware optimization. Qualifications Strong background in machine learning, deep learning, transformers, and foundation models. Experience with PyTorch, JAX, or similar frameworks. Experience training, fine-tuning, or serving large-scale models. Knowledge of GPU architecture, CUDA, Triton, custom kernels, or hardware-aware optimization. Familiarity with distributed training and model parallelism. Experience with AWS Trainium, Inferentia, Neuron SDK, TPUs, or other custom accelerators is preferred. PhD in machine learning, computer science, electrical engineering, or a related field is preferred. Key job responsibilities Responsibilities Design, train, fine-tune, and evaluate custom foundation models. Improve model efficiency, stability, latency, throughput, and memory usage. Build models that support planning, tool use, memory, self-correction, and multi-step task execution. Optimize training and inference using CUDA, Triton, custom GPU kernels, and tensor operations. Profile and resolve compute, memory, communication, and distributed-training bottlenecks. Work with GPUs and specialized AI accelerators, including AWS Trainium and other custom tensor hardware. Develop evaluations for model reliability and long-horizon agent performance. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Do you want to define the multi-year science vision that transforms how millions of customers experience AWS products? Do you want to influence the AWS investment in GenAI technology and see the impact of your leadership moving the needle on billions of dollars of AWS business? Do you want to lead cross functional team that impacts multiple organizations (product, sales, marketing, finance) in AWS? Do you want to push the boundaries of AI/ML technology (e.g. multi-agent analytics system, agentic knowledge representation and management, graph neural networks, reinforcement learning, causal inference, optimization, and LLM-based forecasting models) to build scalable ML products that help AWS grow and delight our customers? The AWS Analytics Engineering (AAE) is at the forefront of leveraging cutting-edge AI/ML technology and infrastructure to redefine how AWS product leaders and teams interact with and derive insights from their data. We are a cross functional org from decision science, ML products, data platform, and agentic analytics system. Our vision is to use artificial intelligence and machine learning to enable AWS product teams, product, and go to market leaders to drive product growth and create personalized, optimized, and simplified product experiences to delight our customers. We shape AWS product features (e.g. Console, Spot and Autoscaling), influence GTM efficiencies with customer propensity models, democratize data and insights access through multi-agent system, and influence AWS leaders’ product strategy. We are looking for a customer-focused, solutions-oriented Senior Applied Science Manager to lead and define the science and engineering strategy across AWS product organization. In this role, you will set the technical direction for agentic analytics products, build ML features for AWS products to optimize their operations, influence product growth related decision science for senior leaders, generate ML-driven sales leads for AWS GTM teams, innovate multi-agent analytics system, develop big data engineering system at the AWS data scale. You will partner directly with GMs, VPs, and senior product leaders from major AWS product management, marketing, and sales organization to translate complex business challenges into innovative scientific solutions that directly influence AWS's top line and bottom line. As a Senior Applied Science Manager , you will be the technical thought leader who establishes the science roadmap, analytics software development, drives cross-organizational alignment, and raises the bar for scientific rigor across the team. You will work cross organization from AWS product management, engineering, sales, marketing, and finance. You will operate effectively in ambiguous environments, exercise strong business judgment on high-impact decisions, drive the innovation and publication roadmap, and continuously push the frontier of what's possible with ML-driven product intelligence at AWS scale. Key job responsibilities Define and drive the multi-year science, ML product, and software engineering vision and roadmap for ML-powered product analytics across AWS Products, Marketing, and Sales organization - Build, lead, and develop a high-performing team of technical managers, applied scientists, and software engineers, including hiring top talent, managing performance, and growing careers through mentorship and promotion readiness - Partner with senior AWS leaders (GM/VP level) to identify strategic, data-driven opportunities and translate business objectives into high-impact scientific initiatives - Architect and guide enterprise-scale ML and agentic platform, including agentic system, knowledge representation, big data platform, deep learning, graph neural networks, reinforcement learning, causal inference, and forecasting models that predict business outcomes and enhance customer experiences - Manage cross-functional science and software engineering team to build ML driven products that are scalable and leading industry best practices at the AWS scale and speed - Invent, operationalize, and scale novel analytical frameworks and metrics that enable data-driven product growth and executive decision-making - Communicate findings, conclusions, and strategic recommendations to technical and non-technical business leaders across AWS - Mentor scientists and engineers, establish best practices for experiment design and model evaluation, and review technical artifacts to ensure quality - Identify and champion new science opportunities that expand AAE’s impact across AWS, building the case for investment and driving adoption A day in the life As a senior applied science manager in AAE org, you will shape the science strategy that underpins product decisions across multiple AWS organizations. You'll spend your time partnering with VPs and GMs to identify the highest-leverage science opportunities, architecting novel ML solutions to complex product challenges, and mentoring scientists across the team. You'll drive alignment across cross-functional stakeholders, ensure scientific rigor in our most critical initiatives, and communicate insights that directly influence AWS product roadmaps. You'll balance long-term vision-setting with hands-on technical leadership, diving deep into model architectures and data pipelines when needed while maintaining the strategic altitude to guide the team's direction. You will manage cross functional science and engineering team to build cutting edge agentic system and ML products that transform our product and customer experience. About the team We are a team of scientists and software engineers supporting AWS product leaders to make high-impact decisions through sophisticated analytical frameworks, trusted data science methods, and scalable ML products. We come from diverse backgrounds in statistics, computer science, engineering, and business analytics. We specialize in the full end-to-end ML development process, including data ingestion, ETL, model development, and model deployment in production. We provide AI/ML services across decision science, ML products, multi-agent analytics systems, and data engineering platform. High Impact Projects: We work on high-impact, high-visibility projects that directly influence AWS product roadmaps and senior leaders' decisions. Supportive Team Environment: We are proud of our supportive and inclusive team culture, we have each other's back during ups and downs. Work-Life Balance: We believe 80% of value comes from 20% of work, so we always prioritize our backlog ruthlessly based on business value. Learning Opportunity: Extensive opportunities to understand AWS business and leverage state-of-the-art AI/ML and cloud technology.