Careers

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics, Business Analytics team is for you. We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner. We are looking for an enthusiastic, customer obsessed, Sr. Applied Scientist with good analytical skills to help manage projects and operations, implement scheduling solutions, improve metrics, and develop scalable processes and tools. The primary role of an Operations Research Scientist within Amazon is to address business challenges through building a compelling case, and using data to influence change across the organization. This individual will be given responsibility on their first day to own those business challenges and the autonomy to think strategically and make data driven decisions. Decisions and tools made in this role will have significant impact to the customer experience, as it will have a major impact on how the final phase of delivery is done at Amazon. Ideal candidates will be a high potential, strategic and analytic graduate with a PhD in (Operations Research, Statistics, Engineering, and Supply Chain) ready for challenging opportunities in the core of our world class operations space. Great candidates have a history of operations research, and the ability to use data and research to make changes. This role requires robust program management skills and research science skills in order to act on research outcomes. This individual will need to be able to work with a team, but also be comfortable making decisions independently, in what is often times an ambiguous environment. Responsibilities may include: - Develop input and assumptions based preexisting models to estimate the costs and savings opportunities associated with varying levels of network growth and operations - Creating metrics to measure business performance, identify root causes and trends, and prescribe action plans - Managing multiple projects simultaneously - Working with technology teams and product managers to develop new tools and systems to support the growth of the business - Communicating with and supporting various internal stakeholders and external audiences

We are building a agentic intelligence system that transforms unstructured, noisy customer-data into actionable intelligence for product analytics to guide evolution of Amazon Shopping CX's — surfacing metrics on demand and insights unprompted, without an analyst in the loop. We are solving one of the hardest problems in the agent driven data intelligence space to isolate insights from noise. This role will own multi agent system orchestration and context management; self-improving agent layer that gets measurably better over time without human intervention and reliable signal extraction from unstructured data and proactive intelligence that detects what matters before anyone asks. Our agentic system is in production. What we don't yet have is a system that evaluates its own output quality, identifies where it fails, and closes that feedback loop automatically. Key job responsibilities As Senior Data Scientist, you will own the multi agent orchestration and the self-improvement system end-to-end. You will also own designing the overall architecture to extract insights from unstructured data at scale. You will work directly with the principal engineer, influence the technical roadmap across the team, and partner with SDE's. - This role requires operating independently on problems that are not well-defined or structured, identifying and framing research challenges across broad problem areas, and delivering end-to-end solutions that have significant impact on the product. - Own the multi-agent topology (Planner → Worker → Reasoner → Loop Controller) — inter-agent communication protocols, and loop termination logic - Design and manage the context window strategy across agents - Own all system prompts, routing prompts, and chain-of-thought scaffolding across agents - Define what "better" means across dimensions (factual grounding, hypothesis novelty, evidence completeness, reasoning coherence) without ground-truth labels at scale - Design how eval signal propagates back into prompt updates and model routing decisions - Own schema grounding, sparse vector indexing, and domain-scoped kNN queries - Own embedding strategy, intent classification accuracy, and entity extraction quality

Are you passionate about applying machine learning, time series forecasting, and operations research to transform the delivery of heavy and bulky items for Amazon customers? Are you excited about working with large-scale operational data and developing models that drive real business impact? If so, the Amazon Extra Large (AMXL) Science team may be the right fit for you. AMXL is Amazon's specialized business for delivering heavy and bulky items — appliances, furniture, fitness equipment, and mattresses — with a premium customer experience that includes room-of-choice delivery, at-home installations, and assembly services. In this role, you will leverage large-scale operational data to develop and deploy predictive models and optimization solutions that solve real-world logistics and fulfillment challenges, partnering closely with scientists, engineers, and business stakeholders. Key job responsibilities Apply machine learning, statistical modeling, time series analysis, and operations research techniques to build solutions for delivery routing, capacity planning, demand forecasting, workforce scheduling, and network optimization Analyze large-scale historical and real-time operational data to surface efficiency patterns, bottlenecks, and emerging trends across the AMXL network Develop, validate, and deploy models that improve cost-to-serve and customer experience Partner with cross-functional teams to implement data-driven strategies and measure impact Build scalable, automated pipelines for data ingestion, feature engineering, model training, and validation Monitor deployed model performance and communicate results through clear reporting on key operational and business metrics A day in the life You'll be part of a small, collaborative team of scientists who move fast and care deeply about the problems they solve. A typical week might involve whiteboarding a new forecasting approach with a senior scientist, partnering with engineers to push a model into production, deep-diving into operational data to understand why a metric moved, or presenting your findings to business leaders who will act on them. The work is high-visibility and high-impact. The models you build will directly influence how millions of heavy and bulky items reach customers. About the team The AMXL Science team is a worldwide group of data scientists, applied scientists, and product managers solving Amazon's most complex heavy bulky supply chain challenges. We build forecasting models, capacity planning systems, and optimization tools that directly impact millions of customer deliveries. Our culture values scientific rigor, measurable business impact, and clear communication. We start with baselines, earn complexity, and partner closely with operations to ensure our work drives real decisions. You'll tackle problems where logistics constraints demand creative, data-driven solutions — and see your models shape labor planning, routing, and customer experience at scale.

Are you a scientist interested in pushing the state of the art in machine learning and recommendation systems? Are you interested in working on novel ideas that can positively impact millions of customers? Do you wish you had access to large datasets and tremendous computational resources? Answer yes to any of these questions and you will be a great fit for our team at Amazon. Our team is part of Amazon’s Personalization organization, a high-performing group that leverages Amazon’s expertise in machine learning, big data, distributed systems, and user experience design to deliver the best shopping experiences for our customers. Our team builds large-scale machine-learning solutions that delight customers with personzlized content recommendations, at the right time, with the right level of explanation. As an Applied Scientist in our team, you will be responsible for the research, design, and development of new AI technologies for personalization. You will adopt or invent new machine learning and analytical techniques in the realm of recommendations and large language models. You will collaborate with scientists, engineers, and product partners locally and abroad. Your work will include inventing, experimenting with, and launching new features, products and systems. Please visit https://www.amazon.science for more information.

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the next-level. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Key job responsibilities * Develop, deploy, and operate scalable bioinformatics analysis workflows on AWS * Evaluate and incorporate novel bioinformatic approaches to solve critical business problems * Originate and lead the development of new data collection workflows with cross-functional partners * Partner with laboratory science teams on design and analysis of experiments About the team Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.

At Amazon's FinTech organization, we are building AI systems that process hundreds of millions of financial transactions, turn complex documents into actionable intelligence, and power autonomous agents that learn from every customer interaction. We are looking for an Applied Scientist to lead the development of generative AI applications that change how finance teams work, tackling problems at the intersection of large language models, multi-agent systems, and real-world financial operations. Key job responsibilities - Building AI systems that finance teams trust enough to rely on without manual review, where precision isn't a nice-to-have, it's a compliance requirement. - Designing agents that learn from user corrections and get measurably better with every interaction, not just at the next model release. - Solving inference at massive scale using tiered model architectures, intelligent routing, and small language models that deliver production-grade accuracy at a fraction of frontier model cost. - Developing evaluation frameworks that catch quality regressions before customers do and gate every model change before it ships. Who Thrives Here - You're someone who cares as much about shipping as about research. - You've built models that run in production, not just in notebooks. - You're comfortable working across the full stack, from model architecture to deployment to measuring whether the customer's workflow actually changed. - You operate well in cross-functional settings where science, engineering, and business teams inform each other continuously. - You'd rather solve a hard real-world problem than optimize a benchmark. What Makes This Different - Your work ships to production and directly changes how thousands of finance professionals operate daily. - The problems are genuinely hard: financial data is messy, regulated, high-stakes, and operates at a scale where naive LLM approaches break down. - You'll work across multiple domains, from contract intelligence to cash application to financial data investigation, not a single narrow use case.

Do you have a passion for GenAI, machine learning, and/or cybersecurity?! If so, join us in building innovative AI/ML services that protect our cloud from advanced security threats! As a Senior Applied Scientist on our team, you’ll analyze data using GenAI and other AI/ML techniques to build new services that detect and automate the mitigation of cybersecurity threats across Amazon’s infrastructure, including advanced persistent threats. You’ll work with software development engineers, security engineers, and other applied scientists across multiple teams to develop innovative security solutions at a massive scale. Our services protect the AWS cloud for all customers, helping preserve our customers’ trust in us. You’ll get to use the full power and breadth of AWS technologies to build services that proactively protect every single AWS customer, both internally and externally, from security threats – not many teams can say that! A successful candidate is one who is passionate about utilizing big data, machine learning, and GenAI to solve real business problems. This role gives you the opportunity to lead technical innovation and drive the future direction of automation within threat detection and mitigation. Candidates are expected to have a track record of delivering high-quality results in a fast-moving environment. We need someone who’s comfortable mentoring, leading by example, and independently delivering. We have a team culture that encourages innovation and for every team member to have a high degree of ownership for their program, vision, and execution of ideas. We’re looking for someone who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers and partner teams. We want someone who will help us amplify the positive and inclusive team culture we’ve been building. Key job responsibilities - Design, build, and deploy AI/ML systems that process threat data at scale, running over petabyte-scale security logs with real-time inference - Conduct thorough data analyses and develop prototypes for detecting otherwise-unknown security problems - Independently frame ambiguous problems, and then define and deliver a research agenda with limited guidance - Seek out, develop, and advocate for new technologies to solve scientifically-complex security problems - Build consensus on scientific approaches, balancing analytic rigor with the operational urgency inherent to security - Mentor and develop teammates both technically and professionally - Publish patents and peer-reviewed articles, and present your research both internally and externally About the team This team is part of the larger ‘Amazon Active Defense’ organization, focused on bringing automation – at scale – to AWS Security. Teams within Amazon Active Defense consist of security engineers, data/applied scientists, and software developers, all working together to launch big data analytics able to automatically detect and mitigate threats within AWS in near-real-time. This team, in particular, is focused on both detecting and automatically stopping advanced actor activities in internal AWS resources. Review these blogs for example past projects you could have led! - https://aws.amazon.com/blogs/security/how-aws-uses-active-defense-to-help-protect-customers-from-security-threats/ - https://www.amazon.science/blog/how-amazon-uses-agentic-ai-for-vulnerability-detection-at-global-scale - https://www.amazon.science/blog/how-amazon-uses-ai-agents-to-anticipate-and-counter-cyber-threats Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Generative Artificial Intelligence (AI) Innovation Center team at AWS provides opportunities to innovate in a fast-paced organization that contributes to game-changing projects and technologies leveraging cutting-edge generative AI algorithms. As an Applied Scientist, you'll partner with technology and business teams to build solutions that surprise and delight our customers. We’re looking for Applied Scientists capable of using generative AI and other ML techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. Key job responsibilities - Collaborate with scientists and engineers to research, design and develop cutting-edge generative AI algorithms to address real-world challenges - Work across customer engagement to understand what adoption patterns for generative AI are working and rapidly share them across teams and leadership - Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths for generative AI - Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder - Provide customer and market feedback to Product and Engineering teams to help define product direction. A day in the life Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. What if I don’t meet all the requirements? That’s okay! We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of formal and informal training. You’ll also have a chance to gain AWS certifications and access mentorship programs. You will learn from and collaborate with some of the brightest technical minds in the industry today.

Are you a scientist interested in pushing the state of the art in machine learning and recommendation systems? Are you interested in working on novel ideas that can positively impact millions of customers? Do you wish you had access to large datasets and tremendous computational resources? Answer yes to any of these questions and you will be a great fit for our team at Amazon. As an Applied Scientist in our team, you will be responsible for the research, design, and development of new AI technologies for Personalization. You will adopt or invent new machine learning and analytical techniques in the realm of recommendations and large language models. You will collaborate with scientists, engineers, and product partners locally and abroad. Your work will include inventing, experimenting with, and launching new features, products and systems. Key job responsibilities - Using Amazon’s large-scale computing resources, you will ask research questions about customer behavior, build state-of-the-art models to optimize the shopping experience, and run these models directly on the retail website. - Develop AI solutions for Recommendation systems using Deep learning, LLMs, Reinforcement Learning, distillation, and Optimization methods; - Work closely with engineers and product managers to design, implement and launch AI solutions end-to-end; - Design and conduct offline and online (A/B) experiments to evaluate proposed solutions based on in-depth data analyses; - Effectively communicate technical and non-technical ideas with teammates and stakeholders; - Stay up-to-date with advancements and the latest modeling techniques in the field; - Publish your research findings in top conferences and journals. About the team Our team is part of Amazon’s Personalization organization, a high-performing group that leverages Amazon’s expertise in machine learning, big data, distributed systems, and user experience design to deliver the best shopping experiences for our customers. We run global experiments and our work has revolutionized e-commerce with features such as "Keep shopping for ...", “Customers who bought this item also bought”, and “Frequently bought together”.

We are seeking an Applied Scientist to help build Amazon’s next-generation customer memory and personalization systems. Are you interested in building systems that move beyond reacting to customer behavior, to actually understanding and remembering it over time? Our team is building Amazon’s customer memory layer – a system that extracts, curates, and reasons over customer knowledge to power next-generation personalization. This includes transforming noisy, unstructured signals into durable, high-quality representations of customer preferences, intents, and life events, and using them in real time to improve customer experiences. We are part of Amazon’s Personalization organization, a high-performing group that leverages large-scale machine learning, generative AI, and distributed systems to deliver highly relevant customer experiences. We tackle challenging problems at the intersection of information extraction, knowledge representation, LLM reasoning, and recommendation systems. Our systems operate under real-world constraints of scale, latency, and quality, requiring careful tradeoffs between precision, recall, and responsiveness. This team plays a central role in defining how Amazon understands its customers, and how that understanding is applied across the shopping experience. As an Applied Scientist, you will design and build ML and LLM-powered solutions for Amazon's customer memory and personalization systems. You will work on how customer knowledge is extracted, validated, and applied in production systems. You will own the end-to-end delivery of ML solutions, from problem formulation and modeling to offline and online experimentation, and production deployment at scale. You will deliver high-quality, scalable systems that power customer-facing experiences. You will drive work across areas such as fact extraction, memory quality and lifecycle, temporal reasoning, and grounded personalization, while navigating tradeoffs between quality, latency, and coverage. You will collaborate closely with engineering and product teams to translate research into measurable customer impact. Please visit https://www.amazon.science for more information.