Careers

Do you want to join a team of innovative scientists to research and develop generative AI technology that would disrupt the industry? Do you enjoy dealing with ambiguity and working on hard problems in a fast-paced environment? Amazon Connect is a highly disruptive cloud-based contact center from AWS that enables businesses to deliver intelligent, engaging, dynamic, and personalized customer service experiences. The Agentic Customer Experience (ACX) org is responsible for weaving native-AI across the Connect application experiences delivered to end-customers, agents, and managers/supervisors. The Interactive AI Science team, serves as the cornerstone for AI innovation across Amazon Connect, functioning as the sole science team support high impact product including Amazon Q in Connect, Contact Lens and other key initiatives. As an Applied Scientist on our team, you will work closely with senior technical and business leaders from within the team and across AWS. You distill insight from huge data sets, conduct cutting edge research, foster ML models from conception to deployment. You have deep expertise in machine learning and deep learning broadly, and extensive domain knowledge in natural language processing, generative AI and LLM Agents evaluation and optimization, etc. You are comfortable with quickly prototyping and iterating your ideas to build robust ML models using technology such as PyTorch, Tensorflow and AWS Sagemaker. The ideal candidate has the ability to understand, implement, innovate on the state-of-the-art Agentic AI based systems. We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and scientific problems. We are looking for passionate, talented, and experienced people to join us to innovate on modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

As a Sr. Applied Scientist, you will be responsible for bringing new product designs through to manufacturing. You will work closely with multi-disciplinary groups including Product Design, Industrial Design, Hardware Engineering, and Operations, to drive key aspects of engineering of consumer electronics products. In this role, you will use expertise in physical sciences, theoretical, numerical or empirical techniques to create scalable models representing response of physical systems or devices, including: * Applying domain scientific expertise towards developing innovative analysis and tests to study viability of new materials, designs or processes * Working closely with engineering teams to drive validation, optimization and implementation of hardware design or software algorithmic solutions to improve product and customer risks * Establishing scalable, efficient, automated processes to handle large scale design and data analysis * Conducting research into use conditions, materials and analysis techniques * Tracking general business activity including device health in field and providing clear, compelling reports to management on a regular basis * Developing, implementing guidelines to continually optimize design processes * Using simulation tools like LS-DYNA, and Abaqus for analysis and optimization of product design * Using of programming languages like Python and Matlab for analytical/statistical analyses and automation * Demonstrating strong understanding across multiple physical science domains, e.g. structural, thermal, fluid dynamics, and materials * Developing, analyzing and testing structural solutions from concept design, feature development, product architecture, through system validation * Supporting product development and optimization through application of analysis and testing of complex electronic assemblies using advanced simulation and experimentation tools and techniques

Are you passionate about developing new state-of-the-art measurement approaches at Petabyte scale? Amazon Advertising is one of Amazon’s fastest growing businesses, and we are leveraging our unique data, the latest machine learning methods and big data technologies to better understand how Amazon’s marketing influences customer behavior. We are looking for a Senior Applied Scientist to develop new systems and methods in the most challenging and data rich areas of marketing. We need an expert in experimental statistics, machine learning or causal inference to design advanced new models with our world class data systems. Dozens of Amazon businesses use Amazon’s ad tech for their marketing objectives, driving more than $1B of marketing investments through Ads services and tools. As part of the 1PM team, this role will partner with a dedicated engineering team measuring the impact Amazon's marketing and identifying opportunities for optimization at scale. We drive initiatives to make smarter marketing decisions and improve the relevance of advertising to our customers. We move away from industry standard measurement systems and build sophisticated and insightful decision engines. We enable massive advertising programs, generating billions of impressions decorated with rich representations of customer state. The major challenges we are solving include integrating petabyte-scale distributed retail systems into a singular service to synthesize e-commerce data into measurement and optimization models. The successful candidate will have a causal inference background, a start-up mentality, an appreciation for white-space, and success solving problems with large data sets. Key job responsibilities • Scientists at Amazon are expected to develop new techniques to process large data sets and contribute to design of automated systems. • Apply ML, statistics or econometrics knowledge to develop and analyze prototype models. • Design and analyze data from large-scale online experiments in order to validate prototype models • Collaborate with scientists across teams in peer-review processes , publishing research in internal forms and industry conferences • Partner closely with product and engineering teams to develop new measurement systems and translate prototype models to production. • Establish scalable, efficient, and automated processes for large scale model development, validation, and implementation. • Research and experiment with novel statistical modeling approaches.

We are seeking a Senior Applied Scientist to pioneer the application of artificial intelligence and machine learning to cyber threat intelligence at Amazon scale. In this role, you will invent and deploy novel AI/ML systems that automate threat detection, accelerate intelligence analysis, and enable proactive defense capabilities. You will work on ambiguous, scientifically-complex problems where traditional engineering approaches fall short—from building predictive models that score threat likelihood against Amazon's specific attack surface, to developing graph neural networks that cluster adversary infrastructure, to creating LLM-powered systems that multiply analyst productivity. This is a unique opportunity to bring scientific rigor to one of the most consequential problem domains in technology—protecting hundreds of millions of customers and the infrastructure that powers the global economy. You will be the first Applied Scientist embedded within ACTI, establishing the science agenda and building the foundation for AI-driven threat intelligence at Amazon. This position requires that the candidate selected be a US Citizen. Key job responsibilities Invent • Identify, frame, and solve scientifically-complex threat intelligence problems where no textbook solutions exist—including threat scoring, malware classification, infrastructure clustering, and intelligence automation • Drive the scientific agenda for AI/ML within ACTI by proposing research initiatives, defining success metrics, and securing management buy-in • Extend and invent machine learning techniques for cybersecurity applications, including anomaly detection on noisy data, few-shot learning for emerging threat families, and graph-based reasoning over attacker infrastructure • Publish research at peer-reviewed venues (e.g., USENIX Security, IEEE S&P, ACM CCS, NeurIPS workshops) Implement • Design, build, and deploy production AI/ML systems that process threat data at scale—from model training on petabyte-scale security logs to real-time inference serving millions of predictions daily • Partner with ACTI engineering teams to integrate AI/ML models into existing intelligence platforms • Develop end-to-end solutions including data pipelines, feature engineering, model training, evaluation frameworks, and production monitoring • Write production-quality code and deploy models with operational excellence—reliability, maintainability, and cost efficiency Influence • Influence across multiple ACTI sub-teams and partner organizations • Build consensus on scientific approaches, balancing analytical rigor with operational urgency inherent to threat intelligence • Mentor security engineers and analysts on AI/ML concepts, helping the broader ACTI team develop data literacy and scientific thinking • Represent ACTI in Amazon's internal science community and contribute to the broader information security research ecosystem About the team Amazon Cyber Threat Intelligence (ACTI) is responsible for identifying, curating, and reporting timely, accurate, and actionable threat intelligence to protect Amazon's global businesses and customers. We investigate, analyze, and defend against sophisticated cyber threats across all Amazon business lines—AWS, retail, entertainment, logistics, and corporate infrastructure. Our intelligence products serve Amazon and AWS leadership, service teams, partners, and both internal and external customers. ACTI operates within Amazon's broader security organization led by the Chief Security Officer. We deliver intelligence that enables proactive defense, informs security investment decisions, and supports incident response across the world's largest cloud infrastructure. Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Amazon is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine cutting-edge AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at an unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic dexterous manipulation, locomotion, and human-robot interaction. We are seeking a talented Applied Scientist to join our advanced robotics team, focusing on developing and applying cutting-edge simulation methodologies for advanced robotics systems. This role centers on research and development of physics-based simulation techniques, sim-to-real transfer methods, and machine learning approaches that enable rapid development, testing, and validation of robotic systems operating in complex, real-world environments. Key job responsibilities - Advance physics-based simulation fidelity for contact-rich manipulation and locomotion - Design and build high-performance simulation tools integrated into a robotics design stack - Translate research ideas into robust, verifiable data - Develop methods to quantify and reduce simulation-to-reality gaps across design, safety, and control - Architect scalable simulation solutions for rigid and deformable body dynamics - Build simulation pipelines optimized for a digital twin level of fidelity - Establish frameworks for continuous simulation improvement using real-world hardware - Collaborate with engineering, science, and safety teams on simulation requirements and validation About the team Our team is building a comprehensive robot simulation and modeling platform for advanced robotics development, combining locomotion and manipulation capabilities. We operate at the cutting edge of physics simulation, reinforcement learning, hardware-in-the-loop (HIL), and sim-to-real transfer, collaborating with world-class robotics engineers, scientists, and mechanical designers in a fast-paced, innovation-driven environment. This role uniquely combines fundamental research with real-world development. You will pursue core research questions in physics-based simulation while seeing your work translated into real robots, validated on real hardware. Working alongside Robot scientist and designers, you will help transform research ideas into scalable, quantifiable simulation capabilities that directly impact how robots are designed and built.

Do you want to create intelligent, adaptable robots with global impact? The Vulcan Stow team (https://www.amazon.science/latest-news/how-amazon-robotics-researchers-are-solving-a-beautiful-problem) at Amazon Robotics builds high-performance, real-time robotic systems that can perceive, learn, and act intelligently alongside humans—at Amazon scale. We invent and deploy machine learning, optimization algorithms, and geometric reasoning models that empower robots to identify the best available placement opportunities, learn effective stow strategies, and continuously improve capacity utilization. Our mission is to maximize throughput developing intelligent policies that understand physical constraints, reason about geometric action opportunities, and select behaviors that achieve high-density, reliable stowing. We hire and develop ML experts in reinforcement learning, combinatorial optimization, predictive modeling, and decision systems. Our solutions learn from millions of stowing decisions to continuously improve warehouse capacity and throughput. We are seeking an experienced Applied Science Manager for Match and Affordances team to lead a team of talented applied scientists and engineers. You will drive ML innovation using the latest advancements in transformer-based architectures to enable maximum storage utilization, learn affordances and behaviors in high-density environments with the reliability and scale that delights our customers. Collaborating with cross-functional teams across perception, motion planning, and fulfillment operations, you will deliver scalable solutions that optimize stow strategy and warehouse capacity across geographies and conditions. Key job responsibilities People Leadership: Prioritize being a great people manager - motivating, rewarding, and coaching your diverse team is the most important part of this role. Recruit and retain top talent in machine learning, optimization, and decision systems. Excel in day-to-day people and performance management tasks. Technical Vision: Set a vision for your team and create technical roadmaps focused on stow policy development, placement optimization, and density improvements. Guide research, design, deployment, and evaluation of ML and RL algorithms, optimization methods, and geometric reasoning systems that inform robot action selection. Cross-functional Collaboration: Work closely with perception, motion planning, hardware, and fulfillment teams to create integrated solutions that maximize storage density while maintaining operational reliability. Partner with computer vision teams on 3D scene understanding and container geometry representation that drives policy learning. Delivery Excellence: Implement best practices in applied research and software development. Manage project timelines, resources, and deliverables effectively. Keep technical skills current to contribute meaningfully to architecture and design discussions. Problem Solving: Regularly participate in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify root causes of policy regressions, optimization failures, and KPI degradations. A day in the life - Prioritize being a great people manager: motivating, rewarding, and coaching your diverse team is the most important part of this role. You will recruit and retain top talent and excel in people and performance management tasks. - Set a vision for the team and create the technical roadmap that deliver results for customers while thinking big for future applications. - Guide the research, design, deployment, and evaluation of complex computer vision and machine learning algorithms for contact-rich, cluttered, real-world manipulation problems. - Work closely with motion, hardware, and software teams to create integrated robotic solutions that are better than the sum of their parts. - Implement best practices in applied research and software development, managing project timelines, resources, and deliverables effectively. Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the team Watch this video to learn more about Vulcan program in Amazon Robotics: https://www.amazon.science/latest-news/how-amazon-robotics-researchers-are-solving-a-beautiful-problem

Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Communications Engineer in Modeling and Simulation, this role is primarily responsible for the developing and analyzing high level system resource allocation techniques for links to ensure optimal system and network performance from the capacity, coverage, power consumption, and availability point of view. Be part of the team defining the overall communication system and architecture of Amazon Leo’s broadband wireless network. This is a unique opportunity to innovate and define novel wireless technology with few legacy constraints. The team develops and designs the communication system of Leo and analyzes its overall system level performance, such as overall throughput, latency, system availability, packet loss, etc., as well as compatibility for both connectivity and interference mitigation with other space and terrestrial systems. This role in particular will be responsible for 1) evaluating complex multi-disciplinary trades involving RF bandwidth and network resource allocation to customers, 2) understanding and designing around hardware/software capabilities and constraints to support a dynamic network topology, 3) developing heuristic or solver-based algorithms to continuously improve and efficiently use available resources, 4) demonstrating their viability through detailed modeling and simulation, 5) working with operational teams to ensure they are implemented. This role will be part of a team developing the necessary simulation tools, with particular emphasis on coverage, capacity, latency and availability, considering the yearly growth of the satellite constellation and terrestrial network. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Work within a project team and take the responsibility for the Leo's overall communication system design and architecture • Extend existing code/tools and create simulation models representative of the target system, primarily in MATLAB • Design interconnection strategies between fronthaul and backhaul nodes. Analyze link availability, investigate link outages, and optimize algorithms to study and maximize network performance • Use RF and optical link budgets with orbital constellation dynamics to model time-varying system capacity • Conduct trade-off analysis to benefit customer experience and optimization of resources (costs, power, spectrum), including optimization of satellite constellation design and link selection • Work closely with implementation teams to simulate expected system level performance and provide quick feedback on potential improvements • Analyze and minimize potential self-interference or interference with other communication systems • Provide visualizations, document results, and communicate them across multi-disciplinary project teams to make key architectural decisions

Amazon’s Last Mile Delivery organization is responsible for the on-time and error-free delivery of tens of billions of packages annually, in 20+ countries worldwide. The organization’s focus over the years has expanded beyond package delivery to include groceries and heavy and bulky items and has dramatically increased the speed of delivery from two day, to one day, to sub-same day for millions of items, a trend that will continue with quick commerce deliveries within minutes. Underpinning this massive delivery logistics operation (one of the largest in the world) is innovative technology leveraging state of the art AI and ML solutions developed by the Geospatial Science team, one of the largest science teams within the Amazon Operations organization. The Geospatial Science team is responsible for the quality and coverage of the core geospatial data, solvers, and real-time workflows that operate over petabytes of data, power trillions of transit time calculations daily, and operate on diverse environments spanning multi-modal cloud-based learning workflows, highly throughput and low-latency services, and edge compute applications on smart phones, delivery vehicles, and delivery stations. Geospatial Science capabilities operate at the critical path a broad array of mission critical workflows ranging from customer address creation, order placement, delivery route planning, delivery route execution, and package drop-off. The Director, Applied Science (Geospatial) owns the end-to-end science portfolio that enables these capabilities by leveraging innovative AI and ML techniques. They are responsible for (1) learning and improving a worldwide catalog of addresses with high-quality validation and geo-resolution, (2) building a places dataset to model where we delivery ranging from every single single-family home, campus, building, and apartment - along with their relationships and delivery critical attributes such as delivery hours, access information, mail rooms, delivery lockers, parking locations, entrances, and drop-off geocodes, (3) developing maps that capture a fresh and accurate road network, enable precise transit paths that optimize travel times while reducing travel risk in delivery routes and on-road navigation experiences and (4) developing feedback loops that leverage edge capabilities of millions of smart phones and tens of thousands of delivery vehicles to capture fresh street imagery, learn street signs, road markings, and road obstructions at scale, and reconstruct key delivery events and activities to improve the fidelity of address, place, and road datasets, optimize routes, and reduce defects. This leader will lead a worldwide team of approximately 50 scientists, with expertise in generative AI, computer vision, and machine learning. This leader requires broad and deep skills in innovative AI and ML techniques to take advantage of the latest advances in the field. A key focus is accelerating the development and adoption of GenAI-based solutions, in the face of rapid shifts in the science and technology landscape, by guiding the team to maximize the value that can be delivered using latest LLMs, VLMs, agentic paradigms, and reasoning agents. Computer vision based solutions form an important part of the portfolio, as the team innovates on scaled inputs like satellite, aerial, and camera imagery for many problems, such as road learning and transporter safety. This leader will be expected to invest in research and innovation to deliver novel solutions to unlock new opportunities to grow the business while making pragmatic tradeoffs to deliver timely customer value, in conjunction with product, engineering, and operational leaders and teams. This leader will be expected to interface with senior leaders (up to SVP) and senior partners and stakeholders across the World-Wide Operations organization and Amazon. Day-to-day interactions will span product partners with whom s/he will design end-to-end customer solutions and long-term product plans and strategies, engineering partners with whom s/he will execute the development and productization of multi-modal workflows and solvers, and multi-disciplinary upstream and downstream stakeholders and partner teams. This leader will be expected to co-own yearly and 3-year planning documents for the Geospatial Technology space. S/he will also be expected to build and demonstrate advanced research prototypes and proposals up to the SVP level. S/he will be expected to recruit senior scientists and science leaders and managers for their own team as well as other peer teams across Amazon. S/he will need build and maintain a high-performing team and develop and promote scientists and science leaders (up to Principal/Sr Manager/Sr Principal). Key job responsibilities - Lead a worldwide team of scientists to develop and deploy AI and ML solutions for geospatial problems to accelerate and optimize Amazon's global delivery operations - Interface with senior stakeholders across engineering, product, and operations teams to design end-to-end solutions, execute model delivery to production, and drive shared goals - Contribute to strategic planning by developing yearly and 3-year planning documents - Present to senior executives (VPs) and stakeholders via demo sessions, science reports, and quarterly business reports - Drive innovation by leveraging SOTA scientific techniques ranging from GenAI (LLMs/VLMs/agents), computer vision, and traditional ML to solve delivery-related problems - Build organizational capability by recruiting and promoting senior scientists and science leaders and maintain a high-performing team

Join the AWS Perimeter Protection team as an Applied Scientist, where you will design and build AI/ML models that protect AWS customers from cyber threats at massive scale. You will work on challenging problems in threat detection, bot management, DDoS protection, and web application security — developing and deploying machine learning solutions that leverage techniques including large language models, generative AI, and agentic AI systems. Operating across all AWS regions and processing trillions of requests per week, you will collaborate with experienced scientists and engineers to deliver production-grade, intelligent security systems that provide robust, adaptive, and forward-looking protection for AWS customers worldwide. Key job responsibilities - Design, develop, and evaluate ML models and algorithms for threat detection, anomaly detection, and mitigation of evolving cyber threats including DDoS attacks, bot activity, and web application exploits. - Explore and apply large language models, generative AI, and agentic AI approaches to security challenges such as automated threat analysis, intelligent mitigation, and adaptive defense systems. - Implement end-to-end ML solutions — from data exploration and feature engineering through model training, evaluation, and deployment into production systems. - Analyze large-scale datasets to uncover patterns, identify emerging threat vectors, and translate findings into effective ML-based security solutions. - Build and maintain data pipelines and model training workflows that support rapid experimentation and reliable production performance. - Collaborate with software engineers to integrate ML models into low-latency, high-throughput security systems at cloud scale. - Design and run experiments to validate model performance, measure impact, and iterate on approaches using rigorous scientific methodology. - Stay current with recent advances in AI/ML — including LLMs, generative AI, and agentic systems — and cybersecurity research, applying relevant techniques to improve detection and protection capabilities. - Contribute to design reviews, and knowledge sharing. - Participate in the team's scientific roadmap by proposing ideas and identifying opportunities to improve existing systems.

Shopbop and Zappos are looking for a customer-obsessed Data Scientist to join the Customer Analytics organization. This role will be at the center of how we understand, reach, and serve our customers across every channel, not as a support function, but as a driving force behind our customer strategy. You will build the models that power personalization across sites, email, push, and paid media. You will design the causal frameworks that prove what's actually working versus what just looks like it is. You will apply machine learning, LLMs, and advanced optimization techniques to move us from intuition-driven decisions to evidence-driven ones at scale, across Shopbop and Zappos. The right candidate combines deep technical skills in machine learning and causal inference with genuine curiosity about customer behavior and retail dynamics. They thrive in ambiguity, move fluidly between model development and business strategy, and communicate complex findings clearly to both technical and non-technical audiences. They should have a collaborative mindset that enables them to work effectively across Lifecycle Marketing, Merchandising, Product, Engineering, and other cross-functional partners. This position sits within the Customer Experience organization. Key job responsibilities Design, build, and iterate on customer segmentation models that drive product recommendations, content ranking, intent detection, and customer-specific experiences on site, in email, and in push notifications across Shopbop and Zappos. Apply advanced optimization techniques — including uplift modeling, to improve real-time decisioning across marketing, digital, and channel experiences. Apply causal inference methods grounded in econometric and machine learning frameworks, including EconML, DoWhy, and CausalML, to estimate the true incremental lift of personalization strategies and marketing interventions through techniques such as double machine learning, meta-learners (T-learner, S-learner, X-learner), and targeted maximum likelihood estimation. Build and maintain predictive models for customer preferences and individualized treatment effect models that inform business strategy and investment decisions. Collaborate with Engineering to build scalable data pipelines, feature stores, and real-time serving infrastructure that support ongoing model development and experimentation. Partner with engineering teams to deploy data science models and solutions into production across email, site, and paid media channels, ensuring models translate from development into customer-facing impact. Translate complex analytical and modeling results into clear, actionable recommendations for leadership and cross-functional stakeholders, influencing strategy through evidence rather than intuition.