Careers

Are you passionate about tackling challenging problems in the realm of safety and effecting change for millions of Amazon Associates globally? Join our WHS-datatech team as an Applied Scientist and elevate your career to new heights! We are dedicated to creating cutting-edge software solutions utilizing computer vision, wearable technology, and machine learning models to enhance the well-being and safety of our workforce on a large scale. In this role as an Applied Scientist specializing in LLM (Large Language Model) and computer vision, you will be at the forefront of designing and implementing critical product features. Your expertise in these areas will be instrumental in shaping our strategic direction by defining feature requirements, influencing system architecture decisions, and championing best practices to deliver a top-tier product. You will play a key role in developing software solutions from the ground up, optimizing our internal processes, and collaborating with external partners. The Applied Scientist position requires experience in LLM and computer vision, technical acumen, problem-solving experience, effective communication skills, and a desire to drive impactful technical advancements. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Key job responsibilities Apply LLM model to analyze complex unstructured datasets and extract meaningful insights. Collaborate with software engineers to implement and deploy machine learning (LLM or CV) solutions. Conduct experiments and evaluate model performance, iterating and improving as needed. Stay up-to-date with the latest advancements in machine learning and related fields. Collaborate with cross-functional teams to understand business needs and identify areas for application of machine learning. Present findings and recommendations to stakeholders and contribute to the overall research and development strategy.

The Devices and Services Security team is looking for a passionate, talented, and inventive Senior Applied Scientist with a strong deep learning background, to secure the development of industry-leading Generative AI systems. As a Senior Applied Scientist with the Devices & Services Security team, you will lead the development of novel algorithms and modeling techniques to advance the state of the art with Generative AI systems. Your work will directly impact our customers in the form of products and services that make use of vision and language technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate development of security solutions with multimodal Large Language Models (LLMs) and Generative Artificial Intelligence (Gen AI). The Devices and Services (D&S) Security team works to ensure that Amazon devices and services are designed and implemented to the high standards required to maintain and enhance customer trust. The team develops security technologies for builder teams, performs penetration testing, and handles and tracks incident responses to resolution. The team is responsible for defining and executing on the security and privacy requirements for the entire organization. A day in the life Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security? At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Want to help develop the next generation of intelligent assistant products? Join us! We are looking for a talented Applied Science Manager to help us. Key job responsibilities You will lead a team of scientists to improve our RAG applications. You will be responsible for: (i) developing novel retrieval and ranking models and partnering closely with engineering to improve model performance; (ii) improve content and query understanding models to deliver improved signal to retrieval and ranking models; (iii) partner closely with content acquisition and LLM client teams to ensure our dependencies are met and we’re delivering value to the end customers, enhancing information grounding for LLMs; (iv) develop a science roadmap, including publication opportunities and how we can accelerate delivery of customer impact; (v) coach and develop the team, hire, and hold the bar on scientific rigor throughout the team. A day in the life A mix of (i) technical deep dives: working with the team to develop the right models, setup good experiments, debug models, etc. (ii) coaching and development: providing feedback, setting up mechanisms to ensure the team’s success, and (iii) working with customers and dependency teams to ensure delivery.

We have an exciting position within Alexa for an Applied Scientist with a strong background NLP and Large Language Models to help us develop state-of-the-art conversational systems. As part of this team, you will collaborate with talented scientists and software engineers to enable conversational assistants capabilities to support the use of external tools and sources of information, and develop novel reasoning capabilities to revolutionise the user experience for millions of Alexa customers. Key job responsibilities As an Applied Scientist, you will develop innovative solutions to complex problems to extend the functionalities of conversational assistants . You will use your technical expertise to research and implement novel algorithms and modelling solutions in collaboration with other scientists and engineers. You will analyse customer behaviours and define metrics to enable the identification of actionable insights and measure improvements in customer experience. You will communicate results and insights to both technical and non-technical audiences through written reports, presentations and external publications.

In Stores Security, we develop authorization solutions using attribute-based access control (ABAC) to enable Amazon to enforce fine-grained access control (FGAC) on sensitive data. We create logging solutions that generate access events from thousands of services for evidence collection. Additionally, we implement rule-based and machine learning systems to monitor access to customer data, detect anomalous activities, and demonstrate compliance. We are seeking a talented, self-directed Applied Scientist to work on the cutting edge security technologies. You'll design and run experiments, research new algorithms, and find new ways of protecting Amazon's customer trust. Besides theoretical analysis and innovation, you will work closely with talented engineers to put your algorithms and models into practice. You should thrive in ambiguous environments that require to find solutions to problems that have not been solved before. You enjoy and succeed in fast paced environments where learning new concepts quickly is a must. You leverage your exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience in building large-scale distributed systems. Your strong communication skills enable you to work effectively with both business and technical partners. Key job responsibilities - Process and analyze large data sets using as many techniques as necessary - Deliver scalable models that can analyze large data sets efficiently - Build mathematical models to detect and classify specific data elements with high accuracy - Prototype these models by using high-level modeling languages such as Python. A software team will be working with you to transform prototypes into production. - Create, enhance, and maintain technical documentation, and present to other scientists and business leaders.

The Worldwide Defect Elimination (WWDE) team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer impact of each customer service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and engineering teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies. Key job responsibilities - Develop causal, economic, and machine learning models at scale. - Engage in economic analysis; raise the bar for research. - Inform strategic discussions with senior leaders across the company to guide policies. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan About the team The WWDE team's mission is to understand and resolve all issues impacting customers and connect all organizations in Amazon to customer experiences. Our vision is to be the ultimate steward of the Voice of the Customer (VoC), empowering Customer Service and Amazon teams to easily measure, listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer Service Economics & Optimization team is a force multiplier within this group. Through causal analysis, we estimate the effectiveness of our efforts to delight the customer.

The Worldwide Defect Elimination (WWDE) team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer impact of each customer service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how we respond to customer contacts. You will partner closely with our product, program, and engineering teams to deliver your findings to users via systems and dashboards that guide Customer Service planning and policies. Key job responsibilities - Develop causal, economic, and machine learning models at scale. - Engage in economic analysis; raise the bar for research. - Inform strategic discussions with senior leaders across the company to guide policies. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan About the team The WWDE team's mission is to understand and resolve all issues impacting customers and connect all organizations in Amazon to customer experiences. Our vision is to be the ultimate steward of the Voice of the Customer (VoC), empowering customer service, and Amazon teams to easily measure, listen, and act on customer feedback. The team broadly supports defect detection, root cause identification, and resolution to earn customer trust. The Customer Service Economics & Optimization team is a force multiplier within this group. Through causal analysis, we estimate the effectiveness of our efforts to delight the customer.

Amazon Games recherche un.e scientifique en apprentissage automatique pour développer et intégrer de nouvelles approches d'apprentissage automatique (ML), d'apprentissage par renforcement (RL) et d'IA générative (Gen AI) dans nos processus de développement de jeux et dans nos expériences de jeux. Dans ce rôle, vous travaillerez en étroite collaboration avec nos studios de développement de jeux et nos équipes opérationnelles pour imaginer et développer des outils, des processus et des fonctionnalités alimentés par l'IA générative à travers Amazon Games. Chez Amazon Games, notre ambition est de créer de expériences inédites et audacieuses qui rassemblent et cultivent les communautés de joueurs et de joueuses. Notre équipe d'experts de l'industrie développe des jeux multijoueurs AAA et des propriétés intellectuelles originales, avec des équipes à Seattle, Orange County, San Diego, Montréal et Bucarest. À travers nos divisions - Studios, Publishing et Prime Gaming et en collaboration avec des partenaires externes, nous développons, publions et livrons des jeux et des expériences de contenu exceptionnelles pour les joueurs et joueuses. /// Amazon Games is seeking a highly effective Machine Learning Scientist to build and integrate new groundbreaking ML, RL and Generative AI (Gen AI) approaches into our game pipelines and customer experiences. In this role, you will collaborate with our game development studios and operations teams to research and develop generative AI-powered tools, pipelines and features across Amazon Games. At Amazon Games, our ambition is to create bold new experiences that foster community in and around our games. Our team of game industry veterans develops AAA multiplayer games and original IPs, with teams in Seattle, Orange County, San Diego, Montreal, and Bucharest. Amazon Games, through its Studios, Publishing, and Prime Gaming divisions collaborating with external partners, aims to develop, publish, and deliver compelling AAA games and content experiences for gamers to discover. Key job responsibilities Responsabilités - Rechercher, implémenter et mettre en production des services ambitieux et complexes d'IA/ML pour Amazon Games. - Collaborer avec les équipes de programmation, de conception et artistique pour concevoir, développer et intégrer de nouveaux outils d'IA générative dans les flux de travail des développeuses et développeurs. - Identifier et résoudre de manière proactive les problèmes qui affectent la qualité de vie des joueuses et joueurs, des opérations et des développeuses et développeurs. - Se tenir au courant et analyser les dernières avancées en matière de technologie d'IA générative, et améliorer continuellement les fonctionnalités des produits lorsque des améliorations significatives en termes de coût, d'évolutivité, de qualité ou de fonctionnalité peuvent être réalisées. /// Responsibilities - Research, implement, and productionize ambitious and complex AI/ML services for Amazon Games. - Collaborate with game team engineers, designers and artists to design, develop, and integrate new generative AI tools into developer workflows. - Proactively identify and solve problems that affect the quality of life for players, operations, and other developers. - Stay up to date with and analyze the latest advancements in generative AI technology, and continuously improve product features where meaningful improvements in cost, scalability, quality, or functionality can be achieved. A day in the life Une journée type - Vous vous épanouissez dans un environnement collaboratif où vos décisions ont un impact et une influence significatifs. - Vous exprimer votre passion par la création d'expériences de jeu qui ravissent les joueurs et les joueuses. - Vous proposez d'excellents flux de travail, outils et innovations de jeu à vos collègues et aux équipes de développement et recherchez constamment l'amélioration. - Vous souhaitez faire partie de quelque chose d'excitant et unique dans l'écosystème du jeu. /// A day in the life - You thrive in a collaborative environment where your decisions have significant impact and influence. - You are passionate about building game experiences that delight players. - You deliver great workflows, tools, and game innovations to your fellow developers and constantly seek improvement. - You want to be part of something exciting and unique in the gaming ecosystem. About the team À propos de l'équipe L'équipe de recherche en IA d'Amazon Games Studio se concentre sur l'innovation en intelligence artificielle dans le domaine du jeu vidéo. Notre équipe hautement qualifiée et multidisciplinaire travaille sur l'apprentissage automatique, l'apprentissage par renforcement et l'IA générative pour réinventer le développement des jeux. Nous travaillons de près avec les équipe internes et nos studios partenaires pour donner vie à leur vision créative. Notre mission est d'utiliser l'IA de manière responsable pour transformer l'expérience de jeu, enrichir les récits, et fournir aux créateurs et créatrices des outils pratiques pour optimiser leurs chaînes de production. /// About the Team The Amazon Games Studio AI Research team focuses on artificial intelligence innovation in gaming. Our highly skilled, multi-discipline team works across Machine Learning, Reinforcement Learning, and Generative AI to reimagine game development. We work closely with first-party game developers and partner studios to bring creative visions to life. Our mission is to use AI responsibly to transform gameplay experiences, enrich narratives, and provide creators with practical tools to optimize their production pipelines.

The Automated Reasoning Group is looking for an Applied Scientist with interest in building scalable machine learning systems. You will be part of a world-class team building the next generation of neuro-symbolic tools and services by combining Automated Reasoning and Machine Learning. AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. You will apply your knowledge to propose solutions, create software prototypes, and move prototypes into production systems using modern software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever-growing demand of customer use. You will use your strong verbal and written communication skills, are self-driven and own the delivery of high quality results in a fast-paced environment. Each day, hundreds of thousands of developers make billions of transactions worldwide on AWS. They harness the power of the cloud to enable innovative applications, websites, and businesses. Using automated reasoning technology and mathematical proofs, AWS allows customers to answer questions about security, availability, durability, and functional correctness. We call this provable security, absolute assurance in security of the cloud and in the cloud. See https://aws.amazon.com/security/provable-security/ As an Applied Scientist in AWS AI, you will play a pivotal role in shaping the definition, vision, design, roadmap and development of product features from beginning to end. You will: * Define and implement new neuro-symbolic applications that employ scalable and efficient approaches to solve complex problems using Automated Reasoning and Machine Learning * Apply software engineering best practices to ensure a high standard of quality for all team deliverables * Work in an agile, startup-like development environment, where you are always working on the most important stuff * Deliver high-quality scientific artifacts * Work with the team to help drive business decisions Key job responsibilities * Design and implement scalable neuro-symbolic systems using automated reasoning and machine learning. * Collaborate closely with internal and external users to understand their requirements for AI agents and guardrails. * Proactively identify and explore new opportunities for deploying and leveraging neuro-symbolic solutions across various domains. About the team Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Amazon AI is looking for an Applied Scientist to join our science team in the area of Multimodal Learning, Large Language Models, Natural Language Processing and Speech/Audio Representation Learning. Our organization develops the science that drives the cloud-based AI services of AWS. Our mission is to put the power of AI into the hands of every developer. We seek to advance the state of the art in machine learning to create services that delight our customers and meet real-world business needs. As an Applied Scientist you will partner with talented scientists and engineers to design, train, test, and deploy machine learning models. You will contribute to innovative features, improve our services based on customer requirements and help maintain a highly scalable data and model management infrastructure that supports cutting-edge research. You will be responsible for translating business and engineering requirements into deliverables and software products. We are looking for candidates who thrive in an exciting, fast-paced environment and who have a strong personal interest in learning, researching, and creating new technologies with high customer impact. Prior domain knowledge in multimodal learning, unsupervised speech/audio representations, natural language processing, or computer vision is strongly preferred; solid knowledge of fundamentals of statistics, machine learning, and deep learning is required. Candidates should possess strong software engineering skills and several years of industry experience. About the team About AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. This team is part of AWS Utility Computing: Utility Computing (UC) AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.