Careers

Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join its team. CXBT's mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs, enabling natural, empathetic, and adaptive interactions. We leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval. As part of CXBT, we have a vision to revolutionize how we understand, test, and optimize customer experiences at scale. Where traditional testing approaches fall short, we create AI-powered solutions that enable rapid experimentation, de-risk product launches, and generate actionable insights, -all before a single real customer is impacted. Be a part of our agentic initiative and shape how Amazon leverages artificial intelligence to run tests at scale and improve customer experiences. As an Applied Scientist, you will research state-of-the-art techniques in agent-based modeling, and lead scientific innovation by building foundational agentic simulation capabilities. If you are passionate about the intersection of AI and human behavior modeling, and want to fundamentally influence how Amazon tests and improves customer experiences, this role offers a great opportunity to make your mark. Key job responsibilities - Design and implement frameworks for creating representative, diverse agents that faithfully capture real-world characteristics - Use state-of-the-art techniques in user modeling and behavioral simulation to build robust agentic frameworks - Develop data simulation approaches that mimic real-world speech interactions. - Research and implement novel algorithms and modeling techniques. - Acquire and curate diverse datasets while ensuring user privacy. - Create robust evaluation metrics and test sets to assess language model performance. - Innovate in data representation and model training techniques. - Apply responsible AI practices throughout the development process. - Write clear, scientific documentation describing methodologies, solutions, and design choices. A day in the life Our team is dedicated to improving Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers' experiences, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Customer Experience and Business Trends (CXBT) is looking for an Applied Scientist to join its team. CXBT's mission is to create best-in-class AI agents that seamlessly integrate multimodal inputs, enabling natural, empathetic, and adaptive interactions. We leverage advanced architectures, cross-modal learning, interpretability, and responsible AI techniques to provide coherent, context-aware responses augmented by real-time knowledge retrieval. As part of CXBT, we have a vision to revolutionize how we understand, test, and optimize customer experiences at scale. Where traditional testing approaches fall short, we create AI-powered solutions that enable rapid experimentation, de-risk product launches, and generate actionable insights, -all before a single real customer is impacted. Be a part of our agentic initiative and shape how Amazon leverages artificial intelligence to run tests at scale and improve customer experiences. As an Applied Scientist, you will research state-of-the-art techniques in agent-based modeling, and lead scientific innovation by building foundational agentic simulation capabilities. If you are passionate about the intersection of AI and human behavior modeling, and want to fundamentally influence how Amazon tests and improves customer experiences, this role offers a great opportunity to make your mark. Key job responsibilities - Design and implement frameworks for creating representative, diverse agents that faithfully capture real-world characteristics - Use state-of-the-art techniques in user modeling and behavioral simulation to build robust agentic frameworks - Develop data simulation approaches that mimic real-world speech interactions. - Research and implement novel algorithms and modeling techniques. - Acquire and curate diverse datasets while ensuring user privacy. - Create robust evaluation metrics and test sets to assess language model performance. - Innovate in data representation and model training techniques. - Apply responsible AI practices throughout the development process. - Write clear, scientific documentation describing methodologies, solutions, and design choices. A day in the life Our team is dedicated to improving Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers' experiences, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Are you passionate about robotics and research? Do you want to solve real customer problems through innovative technology? Do you enjoy working on scalable research and projects in a collaborative team environment? Do you want to see your science solutions directly impact millions of customers worldwide? At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. Customer obsession is part of our company DNA, which has made us one of the world's most beloved brands. We’re looking for current PhD students with a passion for robotic research and applications to join us as Robotics Applied Scientist II Intern/Co-ops in 2026 to shape the future of robotics and automation at an unprecedented scale across. For these positions, our Robotics teams at Amazon are looking for students with a specialization in one or more of the research areas in robotics such as: robotics, robotics manipulation (e.g., robot arm, grasping, dexterous manipulation, end of arm tools/end effector), autonomous mobile robots, mobile manipulation, movement, autonomous navigation, locomotion, motion/path planning, controls, perception, sensing, robot learning, artificial intelligence, machine learning, computer vision, large language models, human-robot interaction, robotics simulation, optimization, and more! We're looking for curious minds who think big and want to define tomorrow's technology. At Amazon, you'll grow into the high-impact engineer you know you can be, supported by a culture of learning and mentorship. Every day brings exciting new challenges and opportunities for personal growth. By applying to this role, you will be considered for Robotics Applied Scientist II Intern/Co-op (2026) opportunities across various Robotics teams at Amazon with different robotics research focus, with internship positions available for multiple locations, durations (3 to 6+ months), and year-round start dates (winter, spring, summer, fall). Amazon intern and co-op roles follow the same internship structure. "Intern/Internship" wording refers to both interns and co-ops. Amazon internships across all seasons are full-time positions, and interns should expect to work in office, Monday-Friday, up to 40 hours per week typically between 8am-5pm. Specific team norms around working hours will be communicated by your manager. Interns should not have conflicts such as classes or other employment during the Amazon work-day. Applicants should have a minimum of one quarter/semester/trimester remaining in their studies after their internship concludes. The robotics internship join dates, length, location, and prospective team will be finalized at the time of any applicable job offers. In your application, you will be able to provide your preference of research interests, start dates, internship duration, and location. While your preference will be taken into consideration, we cannot guarantee that we can meet your selection based on several factors including but not limited to the internship availability and business needs of this role. About the team The Personal Robotics Group is pioneering intelligent robotic products that deliver meaningful customer experiences. We're the team behind Amazon Astro, and we're building the next generation of robotic systems that will redefine how customers interact with technology. Our work spans the full spectrum from advanced hardware design to sophisticated software and control systems, combining mechanical innovation, software engineering, dynamic systems modeling, and intelligent algorithms to create robots that are not just functional, but delightful. This is a unique opportunity to shape the future of personal robotics working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. Join us if you're passionate about creating the future of personal robotics, solving complex challenges at the intersection of hardware and software, and seeing your innovations deliver transformative customer experiences.

Are you interested in a unique opportunity to advance the accuracy and efficiency of Artificial General Intelligence (AGI) systems? If so, you're at the right place! We are the AGI Autonomy organization, and we are looking for a driven and talented Member of Technical Staff to join us to build state-of-the art agents. As an MTS on our team, you will design, build, and maintain a Spark-based infrastructure to process and manage large datasets critical for machine learning research. You’ll work closely with our researchers to develop data workflows and tools that streamline the preparation and analysis of massive multimodal datasets, ensuring efficiency and scalability. We operate at Amazon's large scale with the energy of a nimble start-up. If you have a learner's mindset, enjoy solving challenging problems and value an inclusive and collaborative team culture, you will thrive in this role, and we hope to hear from you. Key job responsibilities * Develop and maintain reliable infrastructure to enable large-scale data extraction and transformation. * Work closely with researchers to create tooling for emerging data-related needs. * Manage project prioritization, deliverables, timelines, and stakeholder communication. * Illuminate trade-offs, educate the team on best practices, and influence technical strategy. * Operate in a dynamic environment to deliver high quality software.

The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Science Manager with a robust background in machine learning, statistics, quality assurance, auditing methodologies, and automated evaluation systems to lead a team ensuring the highest standards of data quality, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As part of the AGI team, an Applied Science Manager will lead and mentor a team of Applied Scientists who develop comprehensive quality strategies and auditing frameworks that safeguard the integrity of data collection workflows. The manager will guide the team in designing auditing strategies with detailed SOPs, quality metrics, and sampling methodologies that align with core scientist team developing Amazon Nova models. The Applied Science Manager will oversee expert-level manual audits, meta-audits to evaluate auditor performance, and provide coaching to uplift overall quality capabilities across the team. A critical aspect of this role involves managing the development and maintenance of LLM-as-a-Judge systems, including designing judge architectures, creating evaluation rubrics, and building machine learning models for automated quality assessment. The Applied Science Manager will also oversee the configuration of data collection workflows and ensure effective communication of quality feedback to stakeholders. The manager will have a direct impact on enhancing customer experiences through high-quality training and evaluation data that powers state-of-the-art LLM products and services. The Applied Science Manager will be responsible for recruiting, hiring, and developing team members, conducting performance reviews, setting clear expectations and growth plans, and fostering a culture of scientific excellence and innovation. The manager will communicate with senior leadership, cross-functional technical teams, and customers to collect requirements, describe product features and technical designs, and articulate product strategy. A day in the life An Applied Science Manager with the AGI team will lead quality solution design, guide root cause analysis on data quality issues, drive research into new auditing methodologies, and find innovative ways of optimizing data quality while setting examples for the team on quality assurance best practices and standards. The manager will work closely with talented engineers, domain experts, and vendor teams to put quality strategies and automated judging systems into practice. The manager will also conduct regular 1:1s with team members, provide mentorship and coaching, and ensure the team delivers high-impact results aligned with organizational goals.

Do you want to join an innovative team of scientists who use machine learning and statistical techniques to help Amazon provide the best customer experience by preventing eCommerce fraud? Are you excited by the prospect of analyzing and modeling terabytes of data and creating state-of-the-art algorithms to solve real world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you enjoy collaborating in a diverse team environment? If yes, then you may be a great fit to join the Amazon Selling Partner Trust & Store Integrity Science Team. We are looking for a talented scientist who is passionate to build advanced machine learning systems that help manage the safety of millions of transactions every day and scale up our operation with automation. Key job responsibilities Innovate with the latest GenAI/LLM/VLM technology to build highly automated solutions for efficient risk evaluation and automated operations Design, develop and deploy end-to-end machine learning solutions in the Amazon production environment to create impactful business value Learn, explore and experiment with the latest machine learning advancements to create the best customer experience A day in the life You will be working within a dynamic, diverse, and supportive group of scientists who share your passion for innovation and excellence. You'll be working closely with business partners and engineering teams to create end-to-end scalable machine learning solutions that address real-world problems. You will build scalable, efficient, and automated processes for large-scale data analyses, model development, model validation, and model implementation. You will also be providing clear and compelling reports for your solutions and contributing to the ongoing innovation and knowledge-sharing that are central to the team's success.

Ever wonder how you can keep the world’s largest selection also the world’s safest and legally compliant selection? Then come join a team with the charter to monitor and classify the billions of items in the Amazon catalog to ensure compliance with various legal regulations. The Classification and Policy Platform team is looking for Applied Scientists to build technology to automatically monitor the billions of products on the Amazon platform. The software and processes built by this team are a critical component of building a catalog that our customers trust. You will have an opportunity to work with machine learning algorithms on large datasets. You will need to build Amazon scale applications running on Amazon Cloud that both leverage and create new technologies to process large volumes of data that derive patterns and conclusions from the data. We are looking for highly motivated applied scientists interested in delivering the next level of innovation to product search for Amazon. As an Applied Scientist on the CPP team, you will be responsible for working across backend, client, business development, and data engineering teams to coordinate deep-dives, inform roadmaps, visualize metrics, and create predictive models to determine how we can best serve our customers. Responsibilities include: - Designing and implementing new features and machine learned models, including the application of state-of-art deep learning to solve search matching and ranking problems, including filtering, new content indexing, and apply document understanding - Conducting and coordinating process development leading to improved and streamlined processes for model development. Strong customer focus is essential - Working closely with Product Managers to expand depth of our product insights with data, create a variety of experiments, and determine the highest-impact projects to include in planning roadmaps - Communicating effectively with management as well as with colleagues from science, engineering, and business backgrounds - Being a cultural leader that ensures teams are collecting, understanding, and using data to inform every decision that impacts our customers The successful candidate will have an established background in developing customer-facing experiences, a strong technical ability, a start-up mentality, excellent project management skills, and great communication skills. Amazon Science gives you insight into the company’s approach to customer-obsessed scientific innovation. Amazon fundamentally believes that scientific innovation is essential to being the most customer-centric company in the world. It’s the company’s ability to have an impact at scale that allows us to attract some of the brightest minds in artificial intelligence and related fields. Our scientists continue to publish, teach, and engage with the academic community, in addition to utilizing our working backwards method to enrich the way we live and work. Please visit https://www.amazon.science for more information.

Do you want to join the team working on the bleeding edge technology? Have you ever wondered how we can give voice to the devices? Or join the team developing GenAI models? Our team is working on all of the above, join us to see yourself. Text-to-Speech on Device team is responsible for development AI based voice models working locally on the devices. This require specific mix of skills between devices integration, voice generation technologies and machine learning. We are delivering solutions for multiple customers, including offline solutions for Alexa, automotive customers and accessibility voices for visually impaired users. All our models are integrated for devices and working with limited hardware resources. The minimum base pay salary for this position is listed below. As a total compensation company, Amazon's package may include further pay components such as a sign on payment and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final base pay and any applicable total compensation elements depending on skills and requirements. Company discretionary, supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), commuter benefits where applicable, and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being). The minimum base pay for this position is PLN 26,017 monthly. Key job responsibilities We are looking for an Applied Scientist with experience in building highly optimized Machine Learning models for speech generation. As an Applied Scientist, you will: - Work with the team on end-to-end development of an ML models for speech generation, from early experimentation to building production ready models - Engage in state-of-the-art and innovative research in areas such as Speech Generation, Gen AI, model compression, and knowledge distillation - Invent optimization techniques to push the boundaries of deep learning model training and inference - Create and propose detailed theoretical specifications for novel research ideas and directions, and rigorously justify their correctness - Train custom Speech Generation and Gen AI models that beat the state-of-the-art and paves path for developing production models - Collaborate with other science teams to bring state-of-the-art Speech Generation models from cloud to devices About the team Text-to-Speech on Device team is focused on delivery of low-footprint AI models for speech generation that can work locally on devices (Android, FireOS, etc.). These models require much less computation power then the ones hosted in cloud. We are cooperating directly with the teams developing devices and with scientists responsible for the cloud models in order to provide our customers best possible experience.

The Amazon General Intelligence “AGI” organization is looking for an Executive Assistant to support leaders of our Autonomy Team in our growing AI Lab space located in San Francisco. This role is ideal for exceptionally talented, dependable, customer-obsessed, and self-motivated individuals eager to work in a fast paced, exciting and growing team. This role serves as a strategic business partner, managing complex executive operations across the AGI organization. The position requires superior attention to detail, ability to meet tight deadlines, excellent organizational skills, and juggling multiple critical requests while proactively anticipating needs and driving improvements. High integrity, discretion with confidential information, and professionalism are essential. The successful candidate will complete complex tasks and projects quickly with minimal guidance, react with appropriate urgency, and take effective action while navigating ambiguity. Flexibility to change direction at a moment's notice is critical for success in this role. Key job responsibilities - Serve as strategic partner to senior leadership, identifying opportunities to improve organizational effectiveness and drive operational excellence - Manage complex calendars and scheduling for multiple executives - Drive continuous improvement through process optimization and new mechanisms - Coordinate team activities including staff meetings, offsites, and events - Schedule and manage cost-effective travel - Attend key meetings, track deliverables, and ensure timely follow-up - Create expense reports and manage budget tracking - Serve as liaison between executives and internal/external stakeholders - Build collaborative relationships with Executive Assistants across the company and with critical external partners - Help us build a great team culture in the SF Lab!

Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As an Applied Scientist, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, science understanding, locomotion, manipulation, sim2real transfer, multi-modal foundation models and multi-task robot learning, designing novel frameworks that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Drive independent research initiatives across the robotics stack, including robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Lead full-stack robotics projects from conceptualization through deployment, taking a system-level approach that integrates hardware considerations with algorithmic development, ensuring robust performance in production environments - Collaborate with platform and hardware teams to ensure seamless integration across the entire robotics stack, optimizing and scaling models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures and innovative systems and algorithms, leveraging our extensive infrastructure to prototype and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.