Careers

Unlock the Future with Amazon Science! Calling all visionary minds passionate about the transformative power of machine learning! Amazon is seeking boundary-pushing graduate student scientists who can turn revolutionary theory into awe-inspiring reality. Join our team of visionary scientists and embark on a journey to revolutionize the field by harnessing the power of cutting-edge techniques in bayesian optimization, time series, multi-armed bandits and more. At Amazon, we don't just talk about innovation – we live and breathe it. You'll conducting research into the theory and application of deep reinforcement learning. You will work on some of the most difficult problems in the industry with some of the best product managers, scientists, and software engineers in the industry. You will propose and deploy solutions that will likely draw from a range of scientific areas such as supervised, semi-supervised and unsupervised learning, reinforcement learning, advanced statistical modeling, and graph models. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Join us at the forefront of applied science, where your contributions will shape the future of AI and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for Machine Learning Applied Science Internships in, but not limited to Arlington, VA; Bellevue, WA; Boston, MA; New York, NY; Palo Alto, CA; San Diego, CA; Santa Clara, CA; Seattle, WA. Key job responsibilities We are particularly interested in candidates with expertise in: Optimization, Programming/Scripting Languages, Statistics, Reinforcement Learning, Causal Inference, Large Language Models, Time Series, Graph Modeling, Supervised/Unsupervised Learning, Deep Learning, Predictive Modeling In this role, you will work alongside global experts to develop and implement novel, scalable algorithms and modeling techniques that advance the state-of-the-art in areas at the intersection of Reinforcement Learning and Optimization within Machine Learning. You will tackle challenging, groundbreaking research problems on production-scale data, with a focus on developing novel RL algorithms and applying them to complex, real-world challenges. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment. A day in the life - Develop scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation. - Design, development and evaluation of highly innovative ML models for solving complex business problems. - Research and apply the latest ML techniques and best practices from both academia and industry. - Think about customers and how to improve the customer delivery experience. - Use and analytical techniques to create scalable solutions for business problems.

Shape the Future of Human-Machine Interaction Are you a master of natural language processing, eager to push the boundaries of conversational AI? Amazon is seeking exceptional graduate students to join our cutting-edge research team, where they will have the opportunity to explore and push the boundaries of natural language processing (NLP), natural language understanding (NLU), and speech recognition technologies. Imagine waking up each morning, fueled by the excitement of tackling complex research problems that have the potential to reshape the world. You'll dive into production-scale data, exploring innovative approaches to natural language understanding, large language models, reinforcement learning with human feedback, conversational AI, and multimodal learning. Your days will be filled with brainstorming sessions, coding sprints, and lively discussions with brilliant minds from diverse backgrounds. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated.. Join us at the forefront of applied science, where your contributions will shape the future of AI and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for Natural Language Processing & Speech Applied Science Internships in, but not limited to, Bellevue, WA; Boston, MA; Cambridge, MA; New York, NY; Santa Clara, CA; Seattle, WA; Sunnyvale, CA. Key job responsibilities We are particularly interested in candidates with expertise in: NLP/NLU, LLMs, Reinforcement Learning, Human Feedback/HITL, Deep Learning, Speech Recognition, Conversational AI, Natural Language Modeling, Multimodal Learning. In this role, you will work alongside global experts to develop and implement novel, scalable algorithms and modeling techniques that advance the state-of-the-art in areas at the intersection of Natural Language Processing and Speech Technologies. You will tackle challenging, groundbreaking research problems on production-scale data, with a focus on natural language processing, speech recognition, text-to-speech (TTS), text recognition, question answering, NLP models (e.g., LSTM, transformer-based models), signal processing, information extraction, conversational modeling, audio processing, speaker detection, large language models, multilingual modeling, and more. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment. A day in the life - Develop novel, scalable algorithms and modeling techniques that advance the state-of-the-art in natural language processing, speech recognition, text-to-speech, question answering, and conversational modeling. - Tackle groundbreaking research problems on production-scale data, leveraging techniques such as LSTM, transformer-based models, signal processing, information extraction, audio processing, speaker detection, large language models, and multilingual modeling. - Collaborate with cross-functional teams to solve complex business problems, leveraging your expertise in NLP/NLU, LLMs, reinforcement learning, human feedback/HITL, deep learning, speech recognition, conversational AI, natural language modeling, and multimodal learning. - Thrive in a fast-paced, ever-changing environment, embracing ambiguity and demonstrating strong attention to detail.

Shape the Future of Visual Intelligence Are you passionate about pushing the boundaries of computer vision and shaping the future of visual intelligence? Join Amazon and embark on an exciting journey where you'll develop cutting-edge algorithms and models that power our groundbreaking computer vision services, including Amazon Rekognition, Amazon Go, Visual Search, and more! At Amazon, we're combining computer vision, mobile robots, advanced end-of-arm tooling, and high-degree of freedom movement to solve real-world problems at an unprecedented scale. As an intern, you'll have the opportunity to build innovative solutions where visual input helps customers shop, anticipate technological advances, work with leading-edge technology, focus on highly targeted customer use-cases, and launch products that solve problems for Amazon customers worldwide. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Join us at the forefront of applied science, where your contributions will shape the future of AI and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for Computer Vision Applied Science Internships in, but not limited to, Arlington, VA; Boston, MA; Cupertino, CA; Minneapolis, MN; New York, NY; Portland, OR; Santa Clara, CA; Seattle, WA; Bellevue, WA; Santa Clara, CA; Sunnyvale, CA. Key job responsibilities We are particularly interested in candidates with expertise in: Vision - Language Models, Object Recognition/Detection, Computer Vision, Large Language Models (LLMs), Programming/Scripting Languages, Facial Recognition, Image Retrieval, Deep Learning, Ranking, Video Understanding, Robotics In this role, you will work alongside global experts to develop and implement novel, scalable algorithms and modeling techniques that advance the state-of-the-art in areas of visual intelligence. You will tackle challenging, groundbreaking research problems to help build solutions where visual input helps the customers shop, anticipate technological advances, work with leading edge technology, focus on highly targeted customer use-cases, and launch products that solve problems for Amazon customers. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment. A day in the life - Collaborate with Amazon scientists and cross-functional teams to develop and deploy cutting edge computer vision solutions into production. - Dive into complex challenges, leveraging your expertise in areas such as Vision-Language Models, Object Recognition/Detection, Large Language Models (LLMs), Facial Recognition, Image Retrieval, Deep Learning, Ranking, Video Understanding, and Robotics. - Contribute to technical white papers, create technical roadmaps, and drive production-level projects that will support Amazon Science. - Embrace ambiguity, strong attention to detail, and a fast-paced, ever-changing environment as you own the design and development of end-to-end systems. - Engage in knowledge-sharing, mentorship, and career-advancing resources to grow as a well-rounded professional.

Unleash Your Potential as an AI Trailblazer At Amazon, we're on a mission to revolutionize the way people discover and access information. Our Applied Science team is at the forefront of this endeavor, pushing the boundaries of recommender systems and information retrieval. We're seeking brilliant minds to join us as interns and contribute to the development of cutting-edge AI solutions that will shape the future of personalized experiences. As an Applied Science Intern focused on Recommender Systems and Information Retrieval in Machine Learning, you'll have the opportunity to work alongside renowned scientists and engineers, tackling complex challenges in areas such as deep learning, natural language processing, and large-scale distributed systems. Your contributions will directly impact the products and services used by millions of Amazon customers worldwide. Imagine a role where you immerse yourself in groundbreaking research, exploring novel machine learning models for product recommendations, personalized search, and information retrieval tasks. You'll leverage natural language processing and information retrieval techniques to unlock insights from vast repositories of unstructured data, fueling the next generation of AI applications. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Join us at the forefront of applied science, where your contributions will shape the future of AI and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Must be eligible and available for a full-time (40h / week) 12 week internship between May 2026 and September 2026 Amazon has positions available for Machine Learning Applied Science Internships in, but not limited to Arlington, VA; Bellevue, WA; Boston, MA; New York, NY; Palo Alto, CA; San Diego, CA; Santa Clara, CA; Seattle, WA. Key job responsibilities We are particularly interested in candidates with expertise in: Knowledge Graphs and Extraction, Programming/Scripting Languages, Time Series, Machine Learning, Natural Language Processing, Deep Learning,Neural Networks/GNNs, Large Language Models, Data Structures and Algorithms, Graph Modeling, Collaborative Filtering, Learning to Rank, Recommender Systems In this role, you'll collaborate with brilliant minds to develop innovative frameworks and tools that streamline the lifecycle of machine learning assets, from data to deployed models in areas at the intersection of Knowledge Management within Machine Learning. You will conduct groundbreaking research into emerging best practices and innovations in the field of ML operations, knowledge engineering, and information management, proposing novel approaches that could further enhance Amazon's machine learning capabilities. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment. A day in the life - Design, implement, and experimentally evaluate new recommendation and search algorithms using large-scale datasets - Develop scalable data processing pipelines to ingest, clean, and featurize diverse data sources for model training - Conduct research into the latest advancements in recommender systems, information retrieval, and related machine learning domains - Collaborate with cross-functional teams to integrate your innovative solutions into production systems, impacting millions of Amazon customers worldwide - Communicate your findings through captivating presentations, technical documentation, and potential publications, sharing your knowledge with the global AI community

Revolutionize the Future of AI at the Frontier of Applied Science Are you a brilliant mind seeking to push the boundaries of what's possible with artificial intelligence? Join our elite team of researchers and engineers at the forefront of applied science, where we're harnessing the latest advancements in natural language processing, deep learning, and generative AI to reshape industries and unlock new realms of innovation. As an Applied Science Intern, you'll have the unique opportunity to work alongside world-renowned experts, gaining invaluable hands-on experience with cutting-edge technologies such as large language models, transformers, and neural networks. You'll dive deep into complex challenges, fine-tuning state-of-the-art models, developing novel algorithms for named entity recognition, and exploring the vast potential of generative AI. This internship is not just about executing tasks – it's about being a driving force behind groundbreaking discoveries. You'll collaborate with cross-functional teams, leveraging your expertise in statistics, recommender systems, and question answering to tackle real-world problems and deliver impactful solutions. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Join us at the forefront of applied science, where your contributions will shape the future of AI and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for LLM & GenAI Applied Science Internships in, but not limited to, Bellevue, WA; Boston, MA; Cambridge, MA; New York, NY; Santa Clara, CA; Seattle, WA; Sunnyvale, CA; Pittsburgh, PA. Key job responsibilities We are particularly interested in candidates with expertise in: LLMs, NLP/NLU, Gen AI, Transformers, Fine-Tuning, Recommendation Systems, Deep Learning, NER, Statistics, Neural Networks, Question Answering. In this role, you will work alongside global experts to develop and implement novel, scalable algorithms and modeling techniques that advance the state-of-the-art in areas at the intersection of LLMs and GenAI. You will tackle challenging, groundbreaking research problems on production-scale data, with a focus on recommendation systems, question answering, deep learning and generative AI. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment. A day in the life - Collaborate with cross-functional teams to tackle complex challenges in natural language processing, computer vision, and generative AI. - Fine-tune state-of-the-art models and develop novel algorithms to push the boundaries of what's possible. - Explore the vast potential of generative AI and its applications across industries. - Attend cutting-edge research seminars and engage in thought-provoking discussions with industry luminaries. - Leverage state-of-the-art computing infrastructure and access to the latest research papers to fuel your innovation. - Present your groundbreaking work and insights to the team, fostering a culture of knowledge-sharing and continuous learning.

Unleash Your Potential at the Forefront of AI Innovation At Amazon, we're on a mission to revolutionize the way the world leverages machine learning. Amazon is seeking graduate student scientists who can turn revolutionary theory into awe-inspiring reality. As an Applied Science Intern focused on Information and Knowledge Management in Machine Learning, you will play a critical role in developing the systems and frameworks that power Amazon's machine learning capabilities. You'll be at the epicenter of this transformation, shaping the systems and frameworks that power our cutting-edge AI capabilities. Imagine a role where you develop intuitive tools and workflows that empower machine learning teams to discover, reuse, and build upon existing models and datasets, accelerating innovation across the company. You'll leverage natural language processing and information retrieval techniques to unlock insights from vast repositories of unstructured data, fueling the next generation of AI applications. Throughout your journey, you'll have access to unparalleled resources, including state-of-the-art computing infrastructure, cutting-edge research papers, and mentorship from industry luminaries. This immersive experience will not only sharpen your technical skills but also cultivate your ability to think critically, communicate effectively, and thrive in a fast-paced, innovative environment where bold ideas are celebrated. Join us at the forefront of applied science, where your contributions will shape the future of AI and propel humanity forward. Seize this extraordinary opportunity to learn, grow, and leave an indelible mark on the world of technology. Amazon has positions available for Machine Learning Applied Science Internships in, but not limited to Arlington, VA; Bellevue, WA; Boston, MA; New York, NY; Palo Alto, CA; San Diego, CA; Santa Clara, CA; Seattle, WA. Key job responsibilities We are particularly interested in candidates with expertise in: Knowledge Graphs and Extraction, Neural Networks/GNNs, Data Structures and Algorithms, Time Series, Machine Learning, Natural Language Processing, Deep Learning, Large Language Models, Graph Modeling, Knowledge Graphs and Extraction, Programming/Scripting Languages In this role, you'll collaborate with brilliant minds to develop innovative frameworks and tools that streamline the lifecycle of machine learning assets, from data to deployed models in areas at the intersection of Knowledge Management within Machine Learning. You will conduct groundbreaking research into emerging best practices and innovations in the field of ML operations, knowledge engineering, and information management, proposing novel approaches that could further enhance Amazon's machine learning capabilities. The ideal candidate should possess the ability to work collaboratively with diverse groups and cross-functional teams to solve complex business problems. A successful candidate will be a self-starter, comfortable with ambiguity, with strong attention to detail and the ability to thrive in a fast-paced, ever-changing environment. A day in the life - Develop scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation. - Design, development and evaluation of highly innovative ML models for solving complex business problems. - Research and apply the latest ML techniques and best practices from both academia and industry. - Think about customers and how to improve the customer delivery experience. - Use and analytical techniques to create scalable solutions for business problems.

The Artificial General Intelligence (AGI) Customization Team is seeking a highly skilled and experienced Applied Scientist to support adoption and enable customization of Amazon Nova. The role focuses on developing state-of-the-art services and tools for model customization, including supervised fine-tuning, reinforcement learning, and knowledge distillation across large language models. As an Applied Scientist, you will play a important role in developing advanced customization capabilities that enable enterprises to build highly performant application-specific models without the need for training models from scratch. Your work will directly impact how companies leverage Amazon Nova models for their specific use cases. Key job responsibilities - Contribute to the development of novel customization techniques including extended post-training, continued pre-training, and advanced knowledge distillation - Collaborate with cross-functional teams to design and implement enterprise-ready tooling for various training techniques on Amazon SageMaker - Design and execute experiments to optimize model accuracy, latency, and cost across different customization approaches (SFT, DPO, PPO) - Develop and enhance preference learning algorithms and training curricula for customer-specific applications - Create robust evaluation frameworks for assessing model performance across different domains and use cases - Contribute to the development of the Responsible AI toolkit, including creating training and evaluation datasets for model alignment - Design and implement secure access mechanisms for early model checkpoints and weights - Communicate technical insights and results to both technical and non-technical stakeholders through presentations and documentation

Interested to build the next generation Financial systems that can handle billions of dollars in transactions? Interested to build highly scalable next generation systems that could utilize Amazon Cloud? Massive data volume + complex business rules in a highly distributed and service oriented architecture, a world class information collection and delivery challenge. Our challenge is to deliver the software systems which accurately capture, process, and report on the huge volume of financial transactions that are generated each day as millions of customers make purchases, as thousands of Vendors and Partners are paid, as inventory moves in and out of warehouses, as commissions are calculated, and as taxes are collected in hundreds of jurisdictions worldwide. Key job responsibilities • Understand the business and discover actionable insights from large volumes of data through application of machine learning, statistics or causal inference. • Analyse and extract relevant information from large amounts of Amazon’s historical transactions data to help automate and optimize key processes • Research, develop and implement novel machine learning and statistical approaches for anomaly, theft, fraud, abusive and wasteful transactions detection. • Use machine learning and analytical techniques to create scalable solutions for business problems. • Identify new areas where machine learning can be applied for solving business problems. • Partner with developers and business teams to put your models in production. • Mentor other scientists and engineers in the use of ML techniques. A day in the life • Understand the business and discover actionable insights from large volumes of data through application of machine learning, statistics or causal inference. • Analyse and extract relevant information from large amounts of Amazon’s historical transactions data to help automate and optimize key processes • Research, develop and implement novel machine learning and statistical approaches for anomaly, theft, fraud, abusive and wasteful transactions detection. • Use machine learning and analytical techniques to create scalable solutions for business problems. • Identify new areas where machine learning can be applied for solving business problems. • Partner with developers and business teams to put your models in production. • Mentor other scientists and engineers in the use of ML techniques. About the team The FinAuto TFAW(theft, fraud, abuse, waste) team is part of FGBS Org and focuses on building applications utilizing machine learning models to identify and prevent theft, fraud, abusive and wasteful(TFAW) financial transactions across Amazon. Our mission is to prevent every single TFAW transaction. As a Machine Learning Scientist in the team, you will be driving the TFAW Sciences roadmap, conduct research to develop state-of-the-art solutions through a combination of data mining, statistical and machine learning techniques, and coordinate with Engineering team to put these models into production. You will need to collaborate effectively with internal stakeholders, cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards.

Are you passionate about using data science to transform how businesses understand and optimize customer interactions at scale? Do you want to build the models and analytics that power the next generation of AI-driven customer experiences while working directly with customers to accelerate production deployments? As a Senior Applied Scientist within the Applied AI Solutions team, you will collaborate across AI Velocity Teams (AIVT), enabling multiple customer engagements simultaneously. You will lead data science initiatives that span the full lifecycle — from identifying high-value business problems and formulating hypotheses, through rigorous experimentation and modeling, to deploying production-grade solutions that serve thousands of customers. You will bring deep expertise in statistical inference, machine learning, and experimental design to drive measurable impact across Amazon Connect's analytics products and broader Connect AI initiatives. A critical dimension of this role is working directly with customers during production pilots to accelerate time-to-value. You will partner with Applied AI Solutions Architects and Customer Success Specialists to design, build, and deploy AI solutions in customer environments during fixed deployment cycles. You will enable field teams with data-driven insights, reusable analytical assets, ROI tools, and scalable tooling that accelerate customer engagements and solution delivery. Your work will directly influence customer decisions to adopt Connect Customer AI by quantifying business outcomes and demonstrating measurable value. You will operate with significant autonomy, owning the scientific direction of your projects while collaborating with applied scientists, software engineers, product managers, technical, and business stakeholders. You will be expected to identify the right methodology for each problem — whether that's a classical statistical approach, a modern deep learning technique, or a novel combination — and communicate your findings clearly to both technical and non-technical audiences. This role spans Connect AI initiatives including conversational analytics and agentic AI capabilities, offering the opportunity to pioneer data science approaches that scale intelligent analytics worldwide. Key job responsibilities - Design, develop, and deploy statistical models and machine learning pipelines to drive product improvements and business decisions - Work directly with customers during production pilots to design, build, and deploy AI solutions that demonstrate measurable business value - Design and execute A/B experiments and causal inference analyses to measure the impact of new features and model changes on customer outcomes - Build ROI models and business case tools that quantify the value of Connect Customer AI for existing customers transitioning from Connect Customer Basic - Develop and maintain forecasting systems for demand prediction, capacity planning, and workforce optimization - Develop and apply NLP and generative AI techniques to extract insights from structured and unstructured data at scale - Partner with applied scientists and software engineers to productionize models, ensuring reliability, monitoring, and operational excellence - Enable AI Velocity teams with reusable analytical assets, diagnostic notebooks, and scalable tooling that accelerate customer engagements - Build benchmarking studies and optimization frameworks that demonstrate value across customer cohorts - Own success metrics and create mechanisms to measure model performance, adoption, and business impact - Communicate findings and technical trade-offs to senior leadership and customer executives through written documents (6-pagers, science reviews) and presentations - Operate as a shared resource across 2-3 AIVT teams simultaneously, providing data science expertise across multiple customer engagements A day in the life - Start the morning on a call with the AI Velocity Teams preparing for a strategic customer engagement — reviewing the analytical assets and dashboards you've built, walking through how to interpret model outputs, and tailoring recommendations to the customer's contact center environment - Join a customer working session where you're deploying a production pilot — analyzing their historical contact data, building demand forecasting models, and demonstrating how AI optimizations will reduce their cost per serviced contact while improving customer experience metrics - Dive into a deep analysis triggered by AIVT field feedback — a large enterprise customer is seeing unexpected patterns in their contact data, and you're pulling together multi-source data to isolate root cause and build a reusable diagnostic notebook the AIVT team can leverage for similar cases - Participate in a Conversational Analtyics science review, presenting your A/B test results on a new sentiment classification approach and discussing trade-offs between model accuracy and inference latency with the engineering team - Spend the afternoon building a reusable ROI calculator that field teams can use across customer engagements — packaging your economic models with configurable parameters so teams can quickly quantify the value of Connect Customer AI for different customer profiles and usage patterns - Collaborate with AI Architects and Customer Success Specialists across your three active AIVT engagements, providing data science guidance on model selection, evaluation frameworks, and success metrics for each customer's unique use cases - Wrap up by reviewing a design document for an agentic AI feature that will use conversation analytics to automatically surface coaching recommendations for contact center supervisors, providing feedback on the evaluation methodology and success metrics About the team Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Are you interested in shaping the future of entertainment through cutting-edge AI? Prime Video’s technology teams are redefining the digital video experience at scale. As a Principal Applied Scientist at Prime Video, you will be a technical and strategic leader responsible for inventing, developing, and deploying groundbreaking AI solutions that power personalized, relevant, and delightful experiences for millions of global customers. You will help shape the vision and direction of key ML systems that support Prime Video’s mission to deliver AI-powered customer experiences. This role demands a unique blend of deep technical expertise in machine learning and recommendation systems, industry leadership, and strong collaboration skills. You will guide the development of high-impact systems end-to-end - leading innovation from foundational research through production deployment - while mentoring scientists and influencing product and engineering roadmaps. We are looking for a thought leader who brings a strong track record of delivering ML innovations at scale, along with the curiosity and drive to push boundaries. This is a rare opportunity to drive meaningful impact at one of the largest streaming services in the world. Key job responsibilities - Invent, prototype, and productionize large-scale AI solutions across Prime Video’s personalization and discovery ecosystem using deep learning, generative AI, reinforcement learning, and optimization techniques; - Provide technical leadership and influence product vision by collaborating closely with engineers, product managers, and senior stakeholders; - Design and lead high-impact A/B tests and data analyses to validate hypotheses and guide product direction; - Drive technical bar-raising across science and engineering teams through mentorship, design reviews, and collaboration; - Stay ahead of industry trends and emerging research; leverage them to evolve long-term strategy and architecture; - Publish impactful research internally and externally (e.g. top-tier conferences and journals). About the team Prime Video Personalization and Discovery (PVPD) is dedicated to creating a highly personalized content discovery experience that not only delights our customers but also drives both short-and long-term business goals. Our scope includes personalized recommendations, search, marketing, and the advanced machine learning technology and infrastructure that underpins these experiences. Our mission is to automate and enhance customer engagement through personalization, using ML and Generative AI.