Careers

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Do you have proven analytical capabilities to identify business opportunities, develop predictive models and optimization algorithms to help us build state of the art Support organization? At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. We set big goals and are looking for people who can help us reach and exceed them. Amazon Web Services (AWS) is one of the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon Web Services, Inc. provides services for broad range of applications including compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), security, and application development, deployment, and management. Global AWS Support BizOPs team is looking for a passionate Data Scientist to model contact forecasting, discovering insights and identifying opportunities through the use of statistics, machine learning, and deep learning to drive business and operational improvements. A successful candidate must be passionate about building solutions that will help drive a more efficient operations network and optimize cost. In this role, you will partner with data engineering, Tooling team, operations, Training, Customer Service, Capacity planning and finance teams, driving optimization and prediction solutions across the network. Key job responsibilities We are looking for an experienced and motivated Sr.Data Scientist with proven abilities to build and manage modeling projects, identify data requirements, build methodology and tools that are statistically grounded The candidate will be an expert in the areas of data science, optimization, machine learning and statistics, and is comfortable facilitating ideation and working from concept through execution. The candidate is customer obsessed, innovative, independent, results-oriented and enjoys working in a fast-paced growing organization. An interest in operations, manufacturing or process improvement is helpful. The ability to embrace this ambiguity and work with a highly distributed team of experts is critical. As we scale up, there is opportunity to own globally impactful work and grow your career in technical, programmatic or people leadership. You will likely work with Python or R, though specific particular modelling language. Your problem-solving ability, knowledge of data models and ability to drive results through ambiguity are more important to us. A day in the life Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We’re building a foundational LLM for Amazon Stores that fuses general world knowledge with Amazon e-commerce domain knowledge to provide new and improved shopping experiences for our customers. We are searching for pioneers who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry. You’ll be working with talented scientists, engineers, and technical program managers (TPM) to innovate on behalf of our customers. If you’re fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey!

We’re building a foundational LLM for Amazon Stores that fuses general world knowledge with Amazon e-commerce domain knowledge to provide new and improved shopping experiences for our customers. We are searching for pioneers who are passionate about technology, innovation, and customer experience, and are ready to make a lasting impact on the industry. You’ll be working with talented scientists, engineers, and technical program managers (TPM) to innovate on behalf of our customers. If you’re fired up about being part of a dynamic, driven team, then this is your moment to join us on this exciting journey!

At AWS, we use Artificial Intelligence to be able to identify every need of a customer across all AWS services before they have to tell us about it and help customers adopt best practices while architecting on the cloud. We are looking for Machine Learning Scientists / Applied Scientists / ML Scientists with unfettered curiosity and drive to help build “best in the world” experience that customers will love! You will have an opportunity to lead, invent, and design tech that will directly impact every customer across all AWS services. We are building industry-leading technology that cuts across a wide range of ML techniques from Natural Language Processing to Deep Learning and Generative Artificial Intelligence. You will be a key driver in taking something from an idea to an experiment to a prototype and finally to a live production system. Our team packs a punch with principal level product, science, engineering, and leadership talent. We are a results focused team and you have the opportunity to lead and establish a culture for the big things to come. We combine the culture of a startup, the innovation and creativity of a R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We offer a playground of opportunities for builders to build, have fun, and make history! Key job responsibilities - Deliver real world production systems at AWS scale. - Work closely with the business to understand the problem space, identify the opportunities and formulate the problems. - Use machine learning, data mining, statistical techniques, Generative AI and others to create actionable, meaningful, and scalable solutions for the business problems. - Analyze and extract relevant information from large amounts of data and derive useful insights. - Work with software engineering teams to deliver production systems with your ML models - Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.

The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Scientist with a robust background in deep learning, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As part of the AGI team, an Applied Scientist will collaborate closely with talented colleagues to lead the development of advanced approaches and modeling techniques, driving forward the frontier of LLM technology. This includes innovating model-in-the-loop and human-in-the-loop approaches to ensure the collection of high-quality data, safeguarding data privacy and security for LLM training, and more. An Applied Scientist will also have a direct impact on enhancing customer experiences through state-of-the-art products and services that harness the power of speech and language technology. A day in the life An Applied Scientist with the AGI team will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience.; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also work closely with talented engineers and scientists to put algorithms and models into practice.

The Data Scientist II will develop predictive models and implement custom Machine Learning (ML) algorithms to enhance security measures, optimize, and improve operational efficiency across global Engagement Security mechanisms. Key job responsibilities * Design, develop, and evaluate innovative ML models to solve diverse obstacles and opportunities across business teams. * Listen to security and business teams to identify viable ML opportunities to improve mechanisms and help develop plans from experiments to proof-of-concept to software product. * Collaborate with software engineering teams to integrate successful experiments into large-scale, highly complex production services. * Rapidly design, prototype, and test many possible hypotheses in a high-ambiguity environment, making use of both quantitative and business judgment. Report results in a scientifically-oriented way. * Collaborate with Artificial Intelligence/Machine Learning (AI/ML) peers to research, design, develop, and evaluate cutting-edge generative AI algorithms to address real-world security and engagement delivery obstacles. * Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholders. Support adoption of these to impact multiple teams and customers. * Support the development of security guidance on the use of AI/ML, particularly generative AI. A day in the life You will collaborate extensively with cross-functional teams to drive innovative, data-driven solutions to support AWS business units. Review program data and metrics to help optimize. Meet with teams to ideate appropriate data analysis techniques for streamlining workflows, automating processes, and enabling data-driven decision-making across various SMGS Engagement Security programs. Report updates and insights from your work to leadership. Collaborate to develop comprehensive metrics and reporting, integrate data sources and design visualizations for actionable insights. Provide thought leadership through proof of concepts, blogs, presentations and white papers. About the team Amazon Web Services (AWS) is looking for world-class scientists to join the Sales, Market, and Global Services (SMGS) Engagement Security team. SMGS Engagement Security protects customers and the AWS business by developing and operating security mechanisms and services for SMGS. We provide directive security guidance, preventative security controls, detective security mechanisms, and responsive security services throughout customer-facing engagements and internal operations and we are accelerating our adoption of AI/ML. Our highly collaborative team is committed to each team member’s growth as our business and team grows. ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music. We are seeking a highly skilled and analytical Resesarch Scientist. You will play an integral part in the measurement and optimization of Amazon Music marketing activities. You will have the opportunity to work with a rich marketing dataset together with the marketing managers. This role will focus on developing and implementing causal models and randomized controlled trials to assess marketing effectiveness and inform strategic decision-making. This role is suitable for candidates with strong background in causal inference, statistical analysis, and data-driven problem-solving, with the ability to translate complex data into actionable insights. As a key member of our team, you will work closely with cross-functional partners to optimize marketing strategies and drive business growth. Key job responsibilities Develop Causal Models Design, build, and validate causal models to evaluate the impact of marketing campaigns and initiatives. Leverage advanced statistical methods to identify and quantify causal relationships. Conduct Randomized Controlled Trials Design and implement randomized controlled trials (RCTs) to rigorously test the effectiveness of marketing strategies. Ensure robust experimental design and proper execution to derive credible insights. Statistical Analysis and Inference Perform complex statistical analyses to interpret data from experiments and observational studies. Use statistical software and programming languages to analyze large datasets and extract meaningful patterns. Data-Driven Decision Making Collaborate with marketing teams to provide data-driven recommendations that enhance campaign performance and ROI. Present findings and insights to stakeholders in a clear and actionable manner. Collaborative Problem Solving Work closely with cross-functional teams, including marketing, product, and engineering, to identify key business questions and develop analytical solutions. Foster a culture of data-informed decision-making across the organization. Stay Current with Industry Trends Keep abreast of the latest developments in data science, causal inference, and marketing analytics. Apply new methodologies and technologies to improve the accuracy and efficiency of marketing measurement. Documentation and Reporting Maintain comprehensive documentation of models, experiments, and analytical processes. Prepare reports and presentations that effectively communicate complex analyses to non-technical audiences.

Are you interested in the world's largest Cloud Network? Are you interested in applying new methods to extremely hard problems such as anomaly detection to have a lasting impact on business? Do you want to play a key role in the future of AWS's infrastructure? Come and join us! The Fleet Orchestration and Release Automation team is looking for an Applied Scientist Scientists to join our team. Our team owns multiple services that drive the decision-making behind the world's largest Network, and we are looking for excellent Scientists that can help us answer tough and ambiguous questions. Working collaboratively, you will improve and develop solutions to complex problems, such as identifying anomalies in the Network performance across Data-Centers worldwide, or automating the monitoring process of production network after OS or configuration deployments. You will work with a team of Engineers among others to test your solutions and push them into production so the business can meet its goals. You will be the POC for Science based innovation in the org. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. A day in the life You must ensure our solutions meet the needs of our most important customers. You will work with customers to gather requirements, understand the space and impact, generate and test end-to-end proposals to carry the project through all the development stages. You’ll develop algorithms that enable Network Engineers to develop, monitor and operate robust, high-quality networks safely, securely, and reliably deploy it. You will have an opportunity to work directly with complex and high volume data and models to analyze network performance intelligently. You will use your strong leadership and communication skills to educate other team members, provide training and support for our products/models/technologies. You will have access to senior leadership and engineering staff. About the team We have created a new team that will own several new highly-visible initiatives and goals that will impact the whole organization as well as benefit across orgs. This includes developing and integrating various science based software solutions and collaborating with multiple teams and customers in order to achieve the goal of building software systems to deploy OS and config changes to the AWS datacenter network reliably. Our goal is to automate the process of identifying regressions in the network allowing teams to take action on it immediately with the long-term goal of providing specific root cause for regressions observed in network performance. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Working at AWS in the Core Networking Team • Meet Matt, Director, Core Networking --- https://youtu.be/DqTStjRtjX4

The Amazon Devices & Services Demand Planning and Product Development (DePD) team is seeking an outstanding scientist with strong analytical and communication skills to help with demand forecasting and supply optimization for the entire Amazon device family of products, services and accessories. Amazon Devices represents a highly complex space with 100+ products across several product categories (e-readers [Kindle], tablets [Fire Tablets], TV [Fire TV and remote], smart speakers and audio assistants [Echo], wifi routers [eero], and video doorbells and cameras [Ring and Blink]), for sales both online and in offline retailers globally. We develop scalable and robust state-of-the-art data/analytics/ML and automation solutions that involve learning from different data sources and advanced descriptive, diagnostic, predictive prescriptive and cognitive models. With better forecasts we drive down supply chain costs, enabling the offer of lower prices and better in-stock selection for our customers. In this role, you will have an opportunity to both develop advanced scientific solutions, and drive critical customer and business impacts. You will play a key role to drive end-to-end solutions from understanding our business requirements, exploring a large amount of historical data and ML models, building prototypes and exploring conceptually new solutions, to working with partner teams for prod deployment. You will collaborate closely with scientists, engineering peers as well as business stakeholders. You will be at the heart of a growing and exciting focus area for Amazon Devices and Services. You are an individual with outstanding analytical abilities, excellent communication skills, and are comfortable working with cross-functional teams and systems. You will be responsible for researching, prototyping, experimenting, analyzing predictive models and developing smart automation solutions. Key job responsibilities - Research and develop new methodologies for demand forecasting, alarms, alerts and automation with advanced models and methods - Improve upon existing methodologies by adding new data sources and implementing model enhancements - Drive scalable solutions - Create and track accuracy and performance metrics (both technical and business metrics) - Create, enhance, and maintain technical documentation, and present to other scientists, engineers and business leaders - Drive best practices on the team About the team The team is a focused science team looking for help with validating the technical decisions we are making and figuring out how to best solve our internal and partner’s needs.

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, Amazon Logistics (AMZL), Last Mile team is for you. We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner to deliver a smile for our customers. As part of Amazon Last Mile Execution Analytics organization, the Data Scientist will work closely with other research scientists, machine learning experts, and economists to design and run experiments, create analyses, carry over solutions from other regions, and find new ways to improve last mile analytics to optimize the Customer experience. The Scientist will partner with technology and product leaders to solve business and technology problems using scientific approaches to build new services that surprise and delight our customers. They also work on cross-disciplinary, cross-regions efforts with other scientists within Amazon. We are seeking candidates with robust skills in Optimization modeling (Mixed Integer Programming, Dynamic Programming, Decomposition Methods), Python coding, data collection, and analysis. Background in Machine Learning or Economics would be advantageous. The ideal candidate should possess the ability to interpret regression model coefficients in non-mathematical terms, familiarity with various probability distributions, and the capability to elucidate how actions taken by business partners influence their desired outcomes. Strong communication skills to articulate complex analytical concepts to non-technical stakeholders. Key job responsibilities - Design and develop advanced mathematical, optimization models and apply them to define strategic and tactical needs and drive the appropriate business and technical solutions in the areas of routing planning, supply chain optimization, network optimization, economics, and control theory. - Apply mathematical optimization and control techniques (linear, quadratic, SOCP, robust, stochastic, dynamic, mixed-integer programming, network flows, nonlinear, nonconvex programming, decomposition methods, model predictive control) and algorithms to design optimal or near optimal solution methodologies to be used by in-house decision support tools and software. - Research, prototype, simulate, and experiment with these models by using modeling languages such as Python or R; participate in the production level deployment. - Create, enhance, and maintain technical documentation - Present to other Scientists, Product, and Software Engineering teams, as well as Stakeholders. - Lead project plans from a scientific perspective by managing product features, technical risks, milestones and launch plans. - Influence organization's long-term roadmap and resourcing, onboard new technologies onto Science team's toolbox, mentor other Scientists.