Careers

We are seeking a passionate, talented, and inventive individual to join the Applied AI team and help build industry-leading technologies that customers will love. This team offers a unique opportunity to make a significant impact on the customer experience and contribute to the design, architecture, and implementation of an innovative product. Key job responsibilities On our team you will push the boundaries of ML and Generative AI techniques to scale the inputs for hundreds of billions of dollars of annual revenue for our eCommerce business. If you have a passion for AI technologies, a drive to innovate and a desire to make a meaningful impact, we invite you to become a valued member of our team. We are seeking an experienced Scientist who combines superb technical, research, analytical and leadership capabilities with a demonstrated ability to get the right things done quickly and effectively. This person must be comfortable working with a team of top-notch developers and collaborating with our research teams. We’re looking for someone who innovates, and loves solving hard problems. You will be expected to have an established background in building highly scalable systems and system design, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex problems, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. A day in the life You will be responsible for developing and maintaining the systems and tools that enable us to accelerate knowledge operations and work in the intersection of Science and Engineering. You will push the boundaries of ML and Generative AI techniques to scale the inputs for hundreds of billions of dollars of annual revenue for our eCommerce business. If you have a passion for AI technologies, a drive to innovate and a desire to make a meaningful impact, we invite you to become a valued member of our team. About the team The mission of the Applied AI team is to enable organizations within Worldwide Amazon.com Stores to accelerate the adoption of AI technologies across various parts of our business. We are looking for an Applied Scientist to join our Applied AI team to work on LLM-based solutions.

Our mission is to create a best-in-class Conversational AI that is intuitive, intelligent, and responsive, by developing superior Large Language Models (LLM) solutions and services which increase the capabilities built into the model and which enable utilizing thousands of APIs and external knowledge sources to provide the best experience for each request across millions of customers and endpoints. We are looking for a passionate, talented, and resourceful Applied Scientist in the field of LLM, Artificial Intelligence (AI), Natural Language Processing (NLP), Recommender Systems and/or Information Retrieval, to invent and build scalable solutions for a state-of-the-art context-aware conversational AI. A successful candidate will have strong machine learning background and a desire to push the envelope in one or more of the above areas. The ideal candidate would also have hands-on experiences in building Generative AI solutions with LLMs, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, moving fast to ship solutions and then iterating on user feedback and interactions. Key job responsibilities As an Senior Applied Scientist, you will leverage your technical expertise and experience to collaborate with other talented applied scientists and engineers to research and develop novel algorithms and modeling techniques to reduce friction and enable natural and contextual conversations. You will analyze, understand and improve user experiences by leveraging Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in artificial intelligence. You will work on core LLM technologies, including Supervised Fine-Tuning (SFT), In-Context Learning (ICL), Learning from Human Feedback (LHF), etc. Your work will directly impact our customers in the form of novel products and services .

The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Scientist with a strong deep learning background, to help build industry-leading technology with multimodal systems. Key job responsibilities As an Applied Scientist with the AGI team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with multimodal systems. Your work will directly impact our customers in the form of products and services that make use of vision and language technology. You will leverage Amazon’s large-scale computing resources to accelerate development with multimodal Large Language Models (LLMs) and Generative Artificial Intelligence (Gen AI) in Computer Vision. About the team The AGI team has a mission to push the envelope with multimodal LLMs and Gen AI in Computer Vision, in order to provide the best-possible experience for our customers.

Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the limit. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.

The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and innovative principal applied scientist with a strong background in deep learning, to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As a Senior Applied Scientist within the AGI team, you will work with world-class scientists and engineers to develop novel data, modeling and engineering solutions to support the responsible AI initiatives at AGI. Your work will directly impact our customers in the form of products and services that make use of AI technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in AGI in order to provide the best-possible experience for our customers. About the team Our team has a mission to push the envelope of AGI, in order to provide the best-possible experience for our customers.

The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We are looking for an economist with expertise in applying causal inference methods, especially experimental design to topics in labor, personnel, education, or behavioral economics. We are particularly interested in candidates with experience applying these skills to strategic problems with significant business and/or social policy impact. The candidate will work with economists and engineers to estimate and validate their models on large scale data, and will help business partners turn the results of their analysis into policies, programs, and actions that have a major impact on Amazon’s business and its workforce. We are looking for a creative thinker who can combine a strong economic toolbox with a desire to learn from others, and who knows how to execute and deliver on big ideas. Ideal candidates will own key inputs to all stages of research projects, including model development, survey administration, experimental design, and data analysis. They will be customer-centric, working closely with business partners to define key research questions, communicate scientific approaches and findings, listen to and incorporate partner feedback, and deliver successful solutions.

The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Senior Applied Scientist with a strong deep learning background, to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As a Senior Applied Scientist with the AGI team, you will work with world-class scientists and engineers to develop novel data, modeling and engineering solutions to support the responsible AI initiatives at AGI. Your work will directly impact our customers in the form of products and services that make use of audio technology. About the team While the rapid advancements in Generative AI have captivated global attention, we see these as just the starting point. Our team is dedicated to pushing the boundaries of what’s possible, leveraging Amazon’s unparalleled ML infrastructure, computing resources, and commitment to responsible AI principles. And Amazon’s leadership principle of customer obsession guides our approach, prioritizing our customers’ needs and preferences each step of the way.

Are you excited about solving complex business problems at scale through Generative Artificial Intelligence (GenAI)? Are you fascinated about the application of Large Language Models (LLMs) on real-life scenarios? Are you looking to invent solutions using Artificial Intelligence (AI)? If so, we are looking for you to fill a challenging position on Amazon's Trustworthy Shopping Experience (TSE) team. At TSE, our vision is to guarantee customers a worry-free shopping experience by earning their trust that the products they buy are safe, authentic, and compliant with regulations and policy, and giving them the confidence that Amazon stands behind every product and will make it right in the rare chance anything goes wrong. We do this in close partnership with our selling partners and empower them with best-in-class tools and expertise required to offer a high-quality selection of compliant products that customers trust. When we do this consistently, we help selling partners grow their business and power their long-term success. As a Senior Applied Scientist on the team, you will be responsible for delivering the science solutions required to automate complex manual investigation processes, especially by leveraging LLMs. You will handle Amazon scale use-cases with significant impact to the cost of serving Customers. Key job responsibilities - You invent and design new solutions for scientifically-complex problem areas and/or opportunities in existing or new business initiatives. - You design experiments and define the science approach to solve critical business use-cases for automating manual work that involves unstructured text, documents, images, symbols, etc. - Your work focuses on ambiguous problem areas at the product level, where the business problem or opportunity may not yet be crisply defined. - You drive or heavily influence the design of scientifically-complex software solutions or systems, for which you personally write significant parts of the critical scientific novelty. - You provide a system-wide view and design guidance for solutions that can be brand new or evolve from existing ones. - You apply and set the example for best practices in software engineering, and systematically peer review code written by your team members. - You set standards and proactively drive components to use and improve on state-of-the-art techniques. - You autonomously drive thoughtful discussions with customers, engineers, and scientist peers, and build consensus on larger projects and factor complex efforts into independent tasks that can be performed by you and others. About the team Investigation technology Product team in TSE is responsible for the human-in-the-loop products and technology used in the risk investigations at Amazon. The team is also responsible for reducing the cost of performing the investigations, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages state-of-the art technology and GenAI to deliver the products and associated goals.

Amazon's Pricing and Promotions Science is seeking a strong Applied Scientist II for work on deep causal learning. This work provides business-critical insights into pricing strategies that are of interest to Amazon's most senior leaders. We are looking for a talented, technically skilled scientist with a strong sense of ownership and drive to join the Impact Intelligence team. This team's charter is to build causal models that (a) provide entitlements of key business programs, and (b) generate trustworthy signals for use in a multitude of downstream ML systems that have visible impact on the customer experience worldwide. Key job responsibilities - Build scalable solutions. We operate on large-scale data to drive insights from complex environments. - Approach with rigor. Due to the lack of ground truth inherent in causal questions, we expect our scientists to maintain high standards on the care put into their models. - Stay current. We obsess over what resources we can use to iterate on our model designs, and we expect our scientists to stay up-to-date with the latest approaches to causal learning.

Have you ever wondered how Amazon selects the offer(s) for a given product from potentially hundreds of sellers selling the same item? It is one of the most critical models in Amazon and one of the most visible ones on the web. Whenever you see price, anywhere on Amazon, in any locale, it is calling this model at the backend. This is an opportunity to work with the team, Featured Merchant Algorithm, that develops and maintains this model. It drives one of the most coveted real estate in the e-commerce industry, the “Offer Display” across all surfaces (mobile app, mobile web, desktop, Alexa shopping) worldwide. The team's vision is to simplify Amazon shopping experience by helping customers discover and evaluate offers to find the right option for their shopping journey. We use Machine Learning models to select, rank and feature the most relevant offers to customers. Our model serves hundreds of millions of Amazon customers, handles millions of requests per second for hundreds of millions of products and billions of offers across the world. We are looking for an Applied Scientist to join this high impact, high visibility team. You will lead the development and expansion of the next generation of the featured offer selection models. These new models will incorporate the continually changing preferences of our customers and continue to scale with numerous new programs that Amazon is introducing for our customers. You will work with multiple Amazon businesses and programs to identify big business opportunities and propose new business features and technical systems to improve customer experience. As a team, we own the end-to-end life cycle of models – estimation, simulation and experimentation. We work in the interface of Artificial Intelligence, Statistics and Econometrics. Your work will cut across various sub-disciplines like Causal Inference, Bayesian Modeling, Deep Learning, Counterfactual Estimation and Evaluation, Multi-armed Bandits, and High-dimensional Multivariate Experiments. You will be responsible for the quality of the model and will get the opportunity to present your ideas and share results of your deliverables with Amazon executives and Amazon scholars on a regular basis. As a senior scientist, you will be collaborating with junior scientists to define and enforce broad, company-wide technical standards in statistical modeling, optimization and simulation techniques. Why is this a great opportunity? - We impact the global Amazon retail business: We are at the center of Amazon's retail universe. As a part of the broader Buying Experience org, we work closely with other Retail teams like Search, Pricing, Cart, Checkout, Delivery Experience, Ultra Fast Grocery, Subscribe-n-Save, etc. We build systems that are used every time a customer sees any item on the Amazon website (globally) and help them in making purchase decisions. As a result, we constantly strive to earn and preserve the customer trust. Our impact is typically measured in hundreds of millions of dollars. - We are diverse: Our team is diverse in terms of expertise (SDE/Scientists/Economists/Data Engineer/Product Manager), nationality (10 countries), experience (college graduate to industry veteran), tech-stacks (AWS, Datapath), and office locations (Seattle, Bangalore, Berlin, Vancouver). - We prioritize learning: Work alongside some of Amazon’s smartest engineers, scientists, economists, and product managers. We have one Principal Economist and two Principal SDE in the team to learn from. We regularly take ML courses and present/teach at internal and external forums. We innovate, publish, and file patents. We regularly review our models with academics like Michael Jordan, Guido Imbens, and Alberto Abadie. - We ensure work-life balance: Our team works together to provide work-life harmony for all team members. We recognize that the circumstances of our team members vary, and we balance work across the team so that we are all able to maintain high standards on behalf of our customers, while at the same time allowing for rich and happy personal lives. - We have fun: We find ways to relax and unwind with team events and group lunches. If you are ready to truly make an impact on a product that is used by hundreds of millions of people around the world, including your own friends and family, then we would love to talk to you. Key job responsibilities - Influence: Drive the scientific vision of the team. Present ideas to the senior leadership, build consensus, lead cross-org collaborations, and mentor junior engineers and scientists. - Execution: Deliver tactical solutions with strategic thinking to create reusable scientific components, resolving immediate challenges while building for future scalability. - Knowledge: Keep abreast of the trends in academia and industry – know the state-of-the-art. Publish papers and file patents to contribute to the broader scientific community inside and outside the company. - Scientific complexity: Innovate and extend scientific methods to address customers’ needs or business problems. - Engineering complexity: Partner with engineering to transform complex technical requirements into production solutions while optimizing performance tradeoffs. - Technical judgement: Be a pragmatic problem solver, applying judgment and experience to balance the technical trade-offs and how the applied scientific solution is positioned with respect to the state-of-the-art.