Careers

Do you want to join an innovative team of scientists who use machine learning and statistical techniques to help Amazon provide the best customer experience by preventing eCommerce fraud? Are you excited by the prospect of analyzing and modeling terabytes of data and creating state-of-the-art algorithms to solve real world problems? Do you like to own end-to-end business problems/metrics and directly impact the profitability of the company? Do you enjoy collaborating in a diverse team environment? If yes, then you may be a great fit to join the Amazon Buyer Risk Prevention (BRP) Machine Learning group. We are looking for a talented scientist who is passionate to build advanced algorithmic systems that help manage safety of millions of transactions every day. Key job responsibilities Use machine learning and statistical techniques to create scalable risk management systems Learning and understanding large amounts of Amazon’s historical business data for specific instances of risk or broader risk trends Design, development and evaluation of highly innovative models for risk management Working closely with software engineering teams to drive real-time model implementations and new feature creations Working closely with operations staff to optimize risk management operations, Establishing scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation Tracking general business activity and providing clear, compelling management reporting on a regular basis Research and implement novel machine learning and statistical approaches About the team Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

The Applied Scientist will play a critical role in the research, develop, and implementation of solutions to key challenges in developing conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner. This involves tackling complex problems in areas such as multi-turn dialogue management, knowledge grounding, and open-ended generation. Key job responsibilities 1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications. 2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. 3. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. 4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. 5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. 6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. 7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field. A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Join our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.

Working at Amazon Robotics Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart, collaborative team of doers that work passionately to apply cutting-edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun. Position Overview The Amazon Robotics (AR) Software Research and Science team builds and runs simulation experiments and delivers analyses that are central to understanding the performance of the entire AR system. This includes operational and software scaling characteristics, bottlenecks, and robustness to “chaos monkey” stresses -- we inform critical engineering and business decisions about Amazon’s approach to robotic fulfillment. We are seeking am enthusiastic Senior Data Scientist to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. The Senior will work closely with other research and robotics experts to design and run experiments, research new algorithms, and find new ways to improve Amazon Robotics analytics to optimize the Customer experience. They will partner with technology and product leaders to solve business problems using scientific approaches. They will build new tools and invent business insights that surprise and delight our customers. They will work to quantify system performance at scale, and to expand the breadth and depth of our analysis to increase the ability of software components and warehouse processes. They will work to evolve our library of key performance indicators and construct experiments that efficiently root cause emergent behaviors. They will engage with software development teams and warehouse design engineers to drive the evolution of the AR system, as well as the simulation engine that supports our work. Inclusive Team Culture Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have 12 affinity groups (employee resource groups) with more than 87,000 employees across hundreds of chapters around the world. We have innovative benefit offerings and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which reminds team members to seek diverse perspectives, learn and be curious, and earn trust. Flexibility It isn’t about which hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We offer flexibility and encourage you to find your own balance between your work and personal lives. Mentorship & Career Growth We care about your career growth too. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it. A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://amazon.jobs/en/internal/benefits/us-benefits-and-stock

Amazon is one of the most popular sites in the US. Our product search engine, one of the most heavily used services in the world, indexes billions of products and serves hundreds of millions of customers world-wide. Our team leads the science and analytics efforts for the search page and we own multiple aspects of understanding how we can measure customer satisfaction with our experiences. This include building science based insights and novel metrics to define and track customer focused aspects. We are working on metrics and measurements to better quantify the customer pain points of the search customer experience and in turn reduce friction for the customers. We are looking for a Senior Data Scientist to lead the development and implementation of different metrics and tackle new and uncharted territories for search engines using LLMs. Key job responsibilities We are looking for an experienced Sr. Data Scientist to lead ML and LLM based signals development and data analytics and drive critical product decisions for Amazon Search. In a fast-paced and ambiguous environment, you will perform multiple large, complex, and business critical analyses that will inform product design and business priorities. You will design and build AI based science solutions to allow routine inspection and deep business understanding as the search customer experience is being transformed. You will analyze A/B tests and recommend ways to making them faster and more robust. Keeping a department-wide view, you will focus on the highest priorities and constantly look for scale and automation, while making technical trade-offs between short term and long-term needs. With your drive to deliver results, you will quickly analyze data and understand the current business challenges to assess the feasibility of different science projects as well as help shape the analytics roadmap of the Search Science teams. Your desire to learn and be curious will help us look around corners for improvement opportunities and more efficient metrics development. In this role, you will partner with data engineers, business intelligence engineers, product managers, software engineers, economists, and other scientists. A day in the life You are have expertise in Machine learning and statistical models. You are comfortable with a higher degree of ambiguity, knows when and how to be scrappy, build quick prototypes and proofs of concepts, innate ability to see around corners and know what is coming, define a long-term science vision, and relish the idea of solving problems that haven’t been solved at scale. As part of our journey to learn about our data, some opportunities may be a dead end and you will balancing unknowns with delivering results for our customers. Along the way, you’ll learn a ton, have fun and make a positive impact at scale. About the team Joining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), Earth's most customer-centric company and one of the world's leading internet companies. We provide a highly customer-centric, and team-oriented environment.

Amazon is seeking an exceptional Senior Applied Scientist to join AGI Info Content team. In this role, you will be at the forefront of developing and enhancing the intelligence of AmazonBot crawler and content processing. The team is a key enabler of Amazon's AGI initiatives such as data pipelines for Olympus model training and collecting data for AGI Info grounding services. Our systems operate on web scale. This requires great combination of innovation to utilize all SOTA ML techniques in combination with model optimization to operate on 100k+ requests/decision per second. Your work will directly impact the quality and efficiency of our data acquisition efforts, ultimately benefiting millions of customers worldwide. Key job responsibilities - Design, develop, and implement advanced algorithms and machine learning models to improve the intelligence and effectiveness of our web crawler and content processing pipelines. - Collaborate with cross-functional teams to identify and prioritize crawling targets, ensuring alignment with business objectives - Analyze and optimize crawling strategies to maximize coverage, freshness, and quality of acquired data while minimizing operational costs as well as dive deep into data to select the highest quality data for LLM model training and grounding. - Conduct in-depth research to stay at the forefront of web acquisition and processing. - Develop and maintain scalable, fault-tolerant systems to handle the vast scale of Amazon's web crawling operations - Monitor and analyze performance metrics, identifying opportunities for improvement and implementing data-driven optimizations - Mentor and guide junior team members, fostering a culture of innovation and continuous learning

Join our dynamic team at Amazon Lab126, where we pioneer cutting-edge consumer electronics. From the revolutionary Kindle to Fire tablets and Echo devices, we lead the way in innovation. As a Display Image Processing Algorithm Engineer, you'll play a crucial role in enhancing the visual experience of our products. Collaborating with a diverse team of experts, you'll drive the development of algorithms for image enhancement, color/contrast optimization, and rendering techniques. Develop tools that may be useful for image and video quality assessment. If you're passionate about pushing the boundaries of visual technology, this is the opportunity for you. Key job responsibilities •Lead the development of algorithms for image enhancement and color/contrast optimization. •Conduct image quality assessment and implement perceptual image processing techniques. •Utilize rendering techniques to improve visual fidelity and color accuracy for various display standards. •Collaborate closely with cross-disciplinary teams to define, execute, and test product features. •Perform hands-on testing and troubleshooting of display assembly and associated control electronics. •Utilize expertise in color vision science to inform image processing decisions and optimizations; conduct psycho visual studies to validate perceptual effects. About the team Our team is dedicated to designing and integrating display modules for Kindle and Echo devices. We work collaboratively to meet end product requirements, investigating various display modules, integrating sub-components from vendors, and testing performance across optical, electrical, mechanical, and process capabilities. With a startup mentality, we explore new technologies to enhance our products, building demos and architecture documents for Proof-Of-Concept evaluations. If you're excited about hardware product development, new technology investigation, and sustaining shipping devices, come join us in shaping the future of consumer electronics.

Are you motivated to explore research in ambiguous spaces? Are you interested in conducting research that will improve the employee and manager experience at Amazon? Do you want to work on an interdisciplinary team of scientists that collaborate rather than compete? Join us at PXT Central Science! The People eXperience and Technology Central Science Team (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, wellbeing, and the value of work to Amazonians. We are an interdisciplinary team that combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. Key job responsibilities As a Senior Applied Scientist for People Experience and Technology (PXT) Central Science, you will be responsible for providing scientific thought leadership for our science and engineering teams, specifically for re-imagining Generative AI Applications and Generative AI Infrastructure for HR. Applying Generative AI to HR has unique challenges such as seamlessly integrating Enterprise Knowledge and World Knowledge and knowing which to use when. In addition, the team works on some of Amazon’s most strategic technical investments in the people space and support Amazon’s efforts to be Earth’s Best Employer. In this role you will have a significant impact on 1.5 million Amazonians and the communities Amazon serves. You will also play a critical role in the organization's business planning, work closely with senior leaders to develop goals and resource requirements, influence our long-term technical and business strategy, and help hire and develop science and engineering talent. You will provide science thought leadership and support to business partners, helping them use the best scientific methods and science-driven tools to solve current and upcoming challenges and deliver efficiency gains in a changing market.

Are you passionate about applying formal verification, program analysis, constraint-solving, and theorem proving to real world problems? Do you want to create products that help customers? If so, then we have an exciting opportunity for you. In this role, you will interact with internal teams and external customers to understand their requirements. You will apply your knowledge to propose innovative solutions, create software prototypes, and productize prototypes into production systems using software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever growing demand of customer use. Key job responsibilities - Interact with various teams to develop an understanding of their security and safety requirements. - Apply the acquired knowledge to build tools find problems, or show the absence of security/safety problems. - Implement these tools through the use of SAT, SMT, BDDs, and various concepts from programming languages, theorem proving, formal verification and constraint solving. - Perform analysis of the customer systems using tools developed in-house or externally provided - Create software prototypes to verify and validate the devised solutions methodologies; integrate the prototypes into production systems using standard software development tools and methodologies. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (IoT), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Hybrid Work We value innovation and recognize this sometimes requires uninterrupted time to focus on a build. We also value in-person collaboration and time spent face-to-face. Our team affords employees options to work in the office every day or in a flexible, hybrid work model near one of our U.S. Amazon offices.

Amazon is one of the most popular sites in the US. Our product search engine, one of the most heavily used services in the world, indexes billions of products and serves hundreds of millions of customers world-wide. Our team leads the science and analytics efforts for the search page and we own multiple aspects of understanding how we can measure customer satisfaction with our experiences. This include building science based insights and novel metrics to define and track customer focused aspects. We are working on a new measurement framework to better quantify and qualify the quality of the search customer experience and are looking for a Senior Applied Scientist to lead the development and implementation of different signals for this framework and tackle new and uncharted territories for search engines. This includes very ambiguous areas of quality where we would like to measure how customers perceive the results and take action to improve it. Key job responsibilities We are looking for an experienced Sr. Applied Scientist to lead signal development with an LLM influence and drive critical product decisions for Amazon Search. We are developing new ways we measure customer satisfaction with the quality of the search page including translating their perception into large scale quantitative metrics. LLMs will be one powerful tool in our toolkit. You will design and build AI based science solutions to allow routine inspection and deep business understanding as the search customer experience is being transformed. These metrics and signals will be made available for downstream teams to use as features in their decision making model or optimization systems. Your desire to learn and be curious will help us look around corners for improvement opportunities and more efficient metrics development. In this role, you will partner with data engineers, business intelligence engineers, product managers, software engineers, economists, and other scientists. About the team The mission of the Search Data Science team is to build a world class shopping experience that delights customers. We focus on the long term and big picture, ensuring that the search page is balancing strategic trade-offs. We bring to this effort expertise in constrained optimization, causal inference, and marketplace equilibrium effects. We build systems, metrics, and mechanisms to ensure that product decisions are scientifically sound. We develop models to estimate the downstream dollar value of the quality of the experience. We spend time on evaluating experiments to develop durable learnings.

The Amazon Demand Forecasting team seeks a Data Scientist with strong analytical and communication skills to join our team. We develop sophisticated algorithms that involve learning from large amounts of data, such as prices, promotions, similar products, and a product’s attributes, in order to forecast the demand of over 190 million products world-wide. These forecasts are used to automatically order more than $200 million worth of inventory weekly, establish labor plans for tens of thousands of employees, and predict the company’s financial performance. The work is complex and important to Amazon. With better forecasts we drive down supply chain costs, enabling the offer of lower prices and better in-stock selection for our customers. Key job responsibilities - Continuously innovate through research and the application of the latest deep learning techniques to drive accuracy improvement - Perform exploratory data analysis to identify business opportunities and develop a plan to address them - Communicating verbally and in writing to business customers with various levels of technical knowledge, educating them about our systems, as well as sharing insights and recommendations - Contribute to Amazon's global science community through collaboration and publication of groundbreaking research - Engage in research projects that contribute to the wider scientific community, sharing findings through publications in top-tier journals and conferences - Utilizing code (Python, R, Scala, SQL etc.) for analyzing data and building statistical and deep learning models A day in the life Your role will include analyzing billions of rows of data using SQL/EMR, performing statistical analysis, and implementing cutting-edge neural network models on large datasets. As a successful data scientist on our Demand Forecasting team, you will leverage your analytical skills and business knowledge to address current challenges through collaboration with scientists, engineering, and business teams. You will also be responsible for communicating complex insights and recommendations clearly to both technical and non-technical stakeholders, helping to drive innovation. For scientists passionate about impactful research in deep learning and AI, our team offers a dynamic and fulfilling environment to make a tangible difference in the field and Amazon's operations.