Careers

The PeopleInsight (PI) org focuses on improving employee experience at Amazon, driving productivity and retention, and resulting in a motivated workforce of over 1.5 million associates and corporate employees. These are the questions we ask — Are we facilitating the right conversations to build an engaged workforce? What trends are we seeing in our employee data and what should managers do about it? How do we solve customer problems in the most efficient way possible? If these challenges sound interesting to you, you want to be a part of building ‘first of their kind’ products, and you are passionate about putting employee experience first, consider the PeopleInsight team. PI helps Amazon drive improvements in employee talent outcomes (e.g., job satisfaction and retention), and strive to be Earth’s Best Employer through scalable technology. PI is looking for a customer-obsessed Data Scientist for Employee Engagement Services, a suite of internal employee engagement and recognition products supporting Amazonians WW, with a strong track record of delivering results and proven research experience. This role will own and execute strategic cross-functional employee engagement experiments, analysis and research initiatives across Operations and Corporate audiences for high CSAT products. The Data Scientist must love extracting, cleaning and transforming high volume of data into actionable business information and be able to drive actionable insights. The data scientist will partner with Product, UX and Dev teams to own end-to-end business problems and metrics with a direct impact on employee experience. Success in this role will include influencing within your team and mentoring peers. The problems you will consider will be difficult to solve and often require a range of data science methodologies combined with subject matter expertise. You will need to be capable of gathering and using complex data set across domains. You will deliver artifacts on medium size projects, define the methodology, and own the analysis. Your findings will affect important business decisions. Solutions are testable and reproducible. You will create documents and share findings in line with scientific best practices for both technical and nontechnical audiences. Key job responsibilities • Implement statistical methods to solve specific business problems utilizing code (Python, R, Scala, etc.). • Development of user classification models and other predictive models to enable a personalized experience for a user. • Improve upon existing methodologies by developing new data sources, testing model enhancements, and fine-tuning model parameters. • Collaborate with product management, software developers, data engineering, and business leaders to define product requirements, provide analytical support, and communicate feedback; develop, test and deploy a wide range of statistical, econometric, and machine learning models. • Build customer-facing reporting tools to provide insights and metrics which track model performance and explain variance. • Communicate verbally and in writing to business customers with various levels of technical knowledge, educating them about our solutions, as well as sharing insights and recommendations. • Earn the trust of your customers by continuing to constantly obsess over their needs and helping them solve their problems by leveraging technology About the team The PeopleInsight team is a collaborative group of Business Intelligence Engineers, Data Scientists, Data Engineers, Research Scientists, Product Managers, Software Development Engineers, Designers and Researchers that studies a workforce numbering in the hundreds of thousands. Our work is dedicated to empowering leaders and enabling action through data and science to improve the workplace experience of associates and ensure Amazon is Earth's Best Employer.

Amazon is looking for talented Postdoctoral Scientists to join our Forward Looking Initiatives & Technology Enablers (FLITE) Team for a one-year, full-time research position. The Forward Looking Initiatives & Technology Enablers (FLITE) Team. FLITE’s charter is to enable Amazon Robotics Manipulation Organization to innovate on advanced technology development. The research work for this position will explore generalization of imitation learning based policies on novel hardware platforms. This will include exploring alternative representations and foundation models. The candidate will prototype algorithms in simulation and then deploy promising solutions to real and novel hardware. Key job responsibilities • Work closely with a senior science advisor, collaborate with other scientists and engineers, and be part of Amazon’s vibrant and diverse global science community. • Publish your innovation in top-tier academic venues and hone your presentation skills. • Be inspired by challenges and opportunities to invent cutting-edge techniques in your area(s) of expertise. We are open to hiring candidates to work out of one of the following locations: Cambridge, MA, USA | North Reading, MA, USA

Amazon is one of the most popular sites in the US. Our product search engine, one of the most heavily used services in the world, indexes billions of products and serves hundreds of millions of customers world-wide. Our team leads the science and analytics efforts for the search page and we own multiple aspects of understanding how we can measure customer satisfaction with our experiences. This include building science based insights and novel metrics to define and track customer focused aspects. We are working on a new measurement framework to better quantify and qualify the quality of the search customer experience and are looking for a Senior Applied Scientist to lead the development and implementation of different signals for this framework and tackle new and uncharted territories for search engines using LLMs. Key job responsibilities We are looking for an experienced Sr. Applied Scientist to lead LLM based signals development and data analytics and drive critical product decisions for Amazon Search. In a fast-paced and ambiguous environment, you will perform multiple large, complex, and business critical analyses that will inform product design and business priorities. You will design and build AI based science solutions to allow routine inspection and deep business understanding as the search customer experience is being transformed. Keeping a department-wide view, you will focus on the highest priorities and constantly look for scale and automation, while making technical trade-offs between short term and long-term needs. With your drive to deliver results, you will quickly analyze data and understand the current business challenges to assess the feasibility of different science projects as well as help shape the analytics roadmap of the Science and Analytics team for Search CX. Your desire to learn and be curious will help us look around corners for improvement opportunities and more efficient metrics development. In this role, you will partner with data engineers, business intelligence engineers, product managers, software engineers, economists, and other scientists. A day in the life You are have expertise in Machine learning and statistical models. You are comfortable with a higher degree of ambiguity, knows when and how to be scrappy, build quick prototypes and proofs of concepts, innate ability to see around corners and know what is coming, define a long-term science vision, and relish the idea of solving problems that haven’t been solved at scale. As part of our journey to learn about our data, some opportunities may be a dead end and you will balancing unknowns with delivering results for our customers. Along the way, you’ll learn a ton, have fun and make a positive impact at scale. About the team Joining this team, you’ll experience the benefits of working in a dynamic, entrepreneurial environment, while leveraging the resources of Amazon.com (AMZN), Earth's most customer-centric company and one of the world's leading internet companies. We provide a highly customer-centric, and team-oriented environment.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. The Generative Artificial Intelligence (AI) Innovation Center team at AWS provides opportunities to innovate in a fast-paced organization that contributes to game-changing projects and technologies leveraging cutting-edge generative AI algorithms. As an Applied Scientist, you'll partner with technology and business teams to build solutions that surprise and delight our customers. We’re looking for Applied Scientists capable of using generative AI and other ML techniques to design, evangelize, and implement state-of-the-art solutions for never-before-solved problems. Key job responsibilities - Collaborate with scientists and engineers to research, design and develop cutting-edge generative AI algorithms to address real-world challenges - Work across customer engagement to understand what adoption patterns for generative AI are working and rapidly share them across teams and leadership - Interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths for generative AI - Create and deliver best practice recommendations, tutorials, blog posts, sample code, and presentations adapted to technical, business, and executive stakeholder - Provide customer and market feedback to Product and Engineering teams to help define product direction. A day in the life Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. What if I don’t meet all the requirements? That’s okay! We hire people who have a passion for learning and are curious. You will be supported in your career development here at AWS. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. Your onboarding will set you up for success, including a combination of formal and informal training. You’ll also have a chance to gain AWS certifications and access mentorship programs. You will learn from and collaborate with some of the brightest technical minds in the industry today.

Amazon launched the Generative AI Innovation Center (GAIIC) in Jun 2023 to help AWS customers accelerate the use of Generative AI to solve business and operational problems and promote innovation in their organization (https://press.aboutamazon.com/2023/6/aws-announces-generative-ai-innovation-center). GAIIC provides opportunities to innovate in a fast-paced organization that contributes to game-changing projects and technologies that get deployed on devices and in the cloud. As an Applied Science Manager in GAIIC, you'll partner with technology and business teams to build new GenAI solutions that delight our customers. You will be responsible for directing a team of data/research/applied scientists, deep learning architects, and ML engineers to build generative AI models and pipelines, and deliver state-of-the-art solutions to customer’s business and mission problems. Your team will be working with terabytes of text, images, and other types of data to address real-world problems. The successful candidate will possess both technical and customer-facing skills that will allow you to be the technical “face” of AWS within our solution providers’ ecosystem/environment as well as directly to end customers. You will be able to drive discussions with senior technical and management personnel within customers and partners, as well as the technical background that enables them to interact with and give guidance to data/research/applied scientists and software developers. The ideal candidate will also have a demonstrated ability to think strategically about business, product, and technical issues. Finally, and of critical importance, the candidate will be an excellent technical team manager, someone who knows how to hire, develop, and retain high quality technical talent. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. We are open to hiring candidates to work out of one of the following locations: Sydney, NSW, AUS

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential. We are seeking an Applied Scientist who has a solid background in applied Machine Learning and Data Science, deep passion for building data-driven products, ability to formulate data insights and scientific vision, and has a proven track record of executing complex projects and delivering business impact. Key job responsibilities • Data driven insights to accelerate acquisition of new members. • Grow benefits adoption based on customer segment, vertical, and drive customers to their "aha moment". • Customer lifecycle analysis improving targeting, customer identification, and spend behavior. • Work with a group of both applied scientists and software engineers to deliver machine-learning and data science solutions to production. • Advance team's engineering craftsmanship and drive continued scientific innovation as a thought leader and practitioner. • Mentor talented members, provide technical and career development guidance to both scientists and engineers in the organization. About the team The Marketing Science team applies scientific methods and research techniques to enhance our understanding of AB consumer behavior, market trends, and the effectiveness of marketing strategies. Our goal is to develop and advance theories and models that can be used to make informed decisions in marketing and to provide insights into consumer decision-making processes. Additionally, we seek to identify and explore emerging trends and technologies in marketing, and to develop innovative approaches for addressing the challenges and opportunities in the field.

The Applied Scientist will play a critical role in the research, develop, and implementation of solutions to key challenges in developing conversational AI systems that can understand and communicate with customers in a natural and contextually appropriate manner. This involves tackling complex problems in areas such as multi-turn dialogue management, knowledge grounding, and open-ended generation. Key job responsibilities 1. Research and development of LLM-based chatbots and conversational AI systems for customer service applications. 2. Design and implement state-of-the-art NLP and ML models for tasks such as language understanding, dialogue management, and response generation. 3. Collaborate with cross-functional teams, including data scientists, software engineers, and product managers, to integrate LLM-based solutions into Amazon's customer service platforms. 4. Develop and implement strategies for data collection, annotation, and model training to ensure high-quality and robust performance of the chatbots. 5. Conduct experiments and evaluations to measure the performance of the developed models and systems, and identify areas for improvement. 6. Stay up-to-date with the latest advancements in NLP, LLMs, and conversational AI, and explore opportunities to incorporate new techniques and technologies into Amazon's customer service solutions. 7. Collaborate with internal and external research communities, participate in conferences and publications, and contribute to the advancement of the field. A day in the life We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Join our team of scientists and engineers who develop and deploy LLM-based Conversational AI systems to enhance Amazon's customer service experience and effectiveness. We work on innovative solutions that help customers solve their issues and get their questions answered efficiently, and associate-facing products that support our customer service associate workforce.

The Shopping Tech Foundation Team is looking for a Language Data Scientist to collaborate in developing solutions for LLM prompt engineering, LLM evaluation/benchmarking, and annotation efficiency. This position is an opportunity to apply your linguistic and data science expertise in a challenging but supportive environment. Do you want to be part of the team developing the future technology that impacts the customer experience of ground-breaking products? Then come join us and make history. Our team works on a variety of projects, including state of the art generative AI, LLM finetuning, alignment, prompt engineering, benchmarking solutions. We are customer obsessed and committed to delivering results with the highest quality and integrity. As a Language Data Scientist, you will start by diving deep into a couple of critical LLM related projects. You will collaborate with fellow applied scientists, language data scientists, program managers, as well as stakeholders in engineering, annotation operation teams, and product teams to understand the role data plays in developing models that meet customer needs. You will analyze, follow, and improve processes for collecting, assessing and improving LLM inputs and outputs, and automating where appropriate. You will apply state-of-the-art Generative AI techniques to analyze how well our data represents human language and run experiments to gauge downstream interactions. You will work collaboratively with other language data scientists and scientists to design and implement principled strategies for data optimization. Key job responsibilities - Source, validate, and deliver high-quality language model artifacts, and linguistic data - Collaborate with stakeholders to design data collection and LLM development efforts - Oversee the progress and quality of several data collection, model development and annotation projects at a time - Advocate for strict adherence to data guidelines and quality thresholds - Extend existing data collection, annotation, and quality assurance efforts to support feature and language expansion - Innovate on data collection and LLM finetuning/prompt engineering methodologies, guidelines, quality metrics to support new requests - Automate repetitive workflows and improve existing processes

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. The AOP team is an integral part of this and strives to provide Analytical and Science Capabilities for ROW (Rest of the World) Operations. We are looking for a Senior Research Scientist interested in solving challenging Capacity Optimization problems across various miles of Amazon Operations. These problems have significant impact on our reliability, speed, cost and productivity. As a Senior Research Scientist in AOP, you will be focused on leading the design and development of innovative approaches and science solutions to solve multi-geo optimization problems. You will also be working closely with Scientists in global teams to converge these solutions with global roadmaps. You will suggest best practices and take on a lead role with junior scientists and BIEs in the team. The successful candidate will be a self-starter comfortable with ambiguity, with strong attention to detail and outstanding ability in balancing technical leadership with strong business judgment to make the right decisions about model and method choices. The Research Scientist will develop & support our capacity planning products using Simulations, Integer Programming, Linear Programming, Heuristic search and Machine Learning. This Scientist, will work closely with our program partners to define business requirements, build data pipeline, write optimization code, identify the right ML models, deep dive on solution quality and drive adoption with operations. Key job responsibilities 1. Provide technical expertise to identify science models and strategies that will allow AOP to deliver massive cost savings for ROW countries. 2. Being able to implement Operations Research and Machine Learning models into production environments 3. Implement best practices and mechanisms to improve the overall science implementation framework of the team 4. Work closely with Product Managers, Operations Managers and Ops Leaders to improve explainability and bridging of solutions 5. Partner with other global science teams to align and merge with central strategy

As a Principal Scientist in Amazon’s Artificial General Intelligence division, you will have deep subject matter expertise in the area of large language models and generative AI. You will provide thought leadership on and lead strategic efforts in the personalization of conversational assistant systems, including but not limited to retrieval augmented generation of large language models across a wide range of context providers, privacy and bias/fairness considerations in personalization, work with product, science and engineering teams to deliver short- and long-term personalization solutions that scale to millions of users and a variety of different conversational assistants. You will work with multiple teams of scientists and engineers to translate business and functional requirements into concrete deliverables. You will collaborate to design solutions and resolve issues across different organizations at Amazon (e.g. LLM foundational model training and fine-tuning teams, information providers, Amazon businesses like Audible, Kindle and Shopping) to deliver systems at Amazon scale to bring value to billions of Amazon customers. Working across academic partners and in-house experts you will be part of a cutting edge applied research team, and will help to drive this knowledge into our science community through mentoring and knowledge sharing. Key job responsibilities You will be a hands on contributor to science at Amazon. You will help raise the scientific bar by mentoring, educating, and publishing in your field. You will help build the scientific roadmap for artificial general intelligence at Amazon scale, leaning into personalization elements. As a key scientist and influencer in the company you will work on the forefront of innovation in AI to apply research to real products. You will be a technical leader in your domain. About the team The AGI Personalization team uses various contextual signals to personalize Large Language Model output for our customers while maintaining privacy and security of customer data. We work across multiple Amazon products, including Alexa, to enhance the user experience by bringing more personal value and relevance to customers interactions.