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Singapore
Conference
ICLR 2025
April 24 - 28, 2025
Singapore

Overview

The International Conference on Learning Representations (ICLR) is the premier gathering of professionals dedicated to the advancement of the branch of artificial intelligence called representation learning, but generally referred to as deep learning.

Sponsorship Details

Platinum
Booth #J08

Accepted publications

Workshops

ICLR 2025 Workshop on Sparsity in LLMs
April 27
Wanda++: Pruning large language models via regional gradients
Yifan Yang, Kai Zhen, Bhavana Ganesh, Aram Galstyan, Goeric Huybrechts, Markus Mueller, Jonas M. Kubler, Rupak Vignesh Swaminathan, Thanasis Mouchtaris, Sravan Bodapati, Nathan Susanj, Zheng Zhang, Jack G. M. FitzGerald, Abhishek Kumar
2025
Conversational AI
ICLR 2025 Workshop on Foundation Models in the Wild
April 27
In the era of AI-driven transformations, foundation models (FMs) have become pivotal in various applications, from natural language processing to computer vision. These models, with their immense capabilities, reshape the future of scientific research and the broader human society, but also introduce challenges in their in-the-wild deployments. The Workshop on FMs in the wild delves into the urgent need for these models to be useful when deployed in our societies. The significance of this topic cannot be overstated, as the real-world implications of these models impact everything from daily information access to critical decision-making in fields like medicine and finance. Stakeholders, from developers to end-users, care deeply about this because the successful integration of FMs into in-the-wild frameworks necessitates a careful consideration of many properties, including adaptivity, reliability, efficiency, and reasoning ability.

Website: https://fm-wild-community.github.io/
SGBD: Sharpness-aware mirror gradient with BLIP-based denoising for robust multimodal product recommendation
Sarthak Srivastava, Kathy Wu
2025
Computer vision

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Applied Science Manager , Personalization Team
GB, MLN, Edinburgh
Take Earth's most customer-centric company. Mix in hundreds of millions of shoppers spending tens of billions of pounds annually, an exciting opportunity to build next-generation shopping experiences, Amazon’s tremendous computational resources, and our extensive e-Commerce experience. What do you get? The most exciting Recommendations/Personalization position in the industry. Are you passionate about working on disruptive ideas? Are you obsessed with finding and building the most innovative and customer-friendly user experiences? Have you built and launched new experiences that impact shoppers all around the world? This is a unique opportunity that combines the ability to build exciting, new user experiences for Amazon's customers, with the opportunity to work with Big Data, Machine Learning, and other advanced techniques to provide the best personalized experience for hundreds of millions of Amazon's customers. More about the role: Our organization is growing our focus on the shopping experience for health & personal care, groceries, and other nascent product categories. We are responsible for one of the largest and fastest-growing businesses in the company, and are seeking an applied science manager to build a team of world-class software engineers and scientists that will deliver on an Amazon-critical charter. This team will need to deliver experiences that delight customers and create long-term value for the company. This role requires good technical skills, a deep understanding of machine learning approaches, and a passion for melding ML with great user experience/design. You must have a demonstrated ability for optimizing, developing, launching, and maintaining large-scale production systems. As a key member of the team, you will oversee all aspects of the software lifecycle: design, experimentation, implementation, and testing. You should be willing to dive deep when needed, move rapidly with a bias for action, and get things done. You should have an entrepreneurial spirit, love autonomy, know how to deliver, and long for the opportunity to build pioneering solutions to challenging problems. This role will demand resourcefulness and willingness to learn on both the technical and business side. The challenges we take on can involve a mix of large-scale distributed systems, big data technologies, machine learning science, and require a keen sense of customer obsession and long-term strategic thinking. About you: You're a former engineer or scientist who can see the bigger picture. While your career is full of individual wins, it is now more fulfilling when your team is able to build, deliver, and impress. You enjoy leading and mentoring others, and want to work on projects that require innovative and creative thinking alongside deep technical problem solving. You challenge yourself and others to constantly come up with better solutions, and can deliver on a technical roadmap that serves our customers and the business optimally. You communicate clearly, and hold yourself and your team to a high bar. As an Applied Science Manager, you will be responsible for ensuring your team successfully delivers on design, development, testing, experimentation, and the operations of algorithms, datasets, and systems your team owns. You should have an established track record of launching customer-facing experiences, deep technical ability, and excellent project management and communication skills. This role requires working closely with product management to define strategy and requirements, and leading a development team from design through delivery and subsequent operation. This position will also require regular communication with senior management on status, risks, and strategy. About our organization: Amazon’s Personalization organization is a small, high-performing group that leverages Amazon’s expertise in machine learning, big data, and distributed systems to deliver the best shopping experiences for our customers. We work end-to-end, from foundational backend systems to future-forward user interfaces. Our team’s culture is centered on rapid prototyping, rigorous experimentation, and data-driven decision-making. We run hundreds of experiments each year and our work has revolutionized e-commerce with features such as “Customers Who Bought Also Bought” and “Recommended for You”. We care deeply about our customers, as well as the well-being and growth of our team members. Amazon’s internal surveys regularly recognize us as one of the best engineering organizations to work for in the company, with visible high-impact work, low operational load, respectful work-life balance, and continual opportunity to learn and grow. This is a track record we are proud of and will continue to uphold. We are looking for creative and innovative leaders with a similar penchant for deeply-technical problem solving and the ability to lead, mentor, and deliver while upholding Amazon’s leadership principles.
Applied Scientist, Artificial General Intelligence
US, WA, Bellevue
The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Scientist with a robust background in deep learning, to build industry-leading technology with Large Language Models (LLMs) and Multimodal systems. Key job responsibilities As part of the AGI team, the Applied Scientist will collaborate closely with talented colleagues to lead the development of advanced approaches and modeling techniques, driving forward the frontier of LLM technology. This includes innovating model-in-the-loop and human-in-the-loop approaches to ensure the collection of high-quality data, safeguarding data privacy and security for LLM training, and more. The Applied Scientist will also have a direct impact on enhancing customer experiences through state-of-the-art products and services. A day in the life An Applied Scientist with the AGI team will support the science solution design, run experiments, research new algorithms, and find new ways of optimizing the customer experience; while setting examples for the team on good science practice and standards. Besides theoretical analysis and innovation, an Applied Scientist will also work closely with talented engineers and scientists to put algorithms and models into practice. The ideal candidate should be passionate about delivering experiences that delight customers and creating robust solutions. They will also create reliable, scalable and high-performance products that require exceptional technical expertise, and a sound understanding of Machine Learning.
Applied Science Manager, AGI Info
US, CA, Sunnyvale
Want to help develop the next generation of intelligent assistant products? Join us! We are looking for a talented Applied Science Manager to help us. Key job responsibilities You will lead a team of scientists to improve our RAG applications. You will be responsible for: (i) developing novel retrieval and ranking models and partnering closely with engineering to improve model performance; (ii) improve content and query understanding models to deliver improved signal to retrieval and ranking models; (iii) partner closely with content acquisition and LLM client teams to ensure our dependencies are met and we’re delivering value to the end customers, enhancing information grounding for LLMs; (iv) develop a science roadmap, including publication opportunities and how we can accelerate delivery of customer impact; (v) coach and develop the team, hire, and hold the bar on scientific rigor throughout the team. A day in the life A mix of (i) technical deep dives: working with the team to develop the right models, setup good experiments, debug models, etc. (ii) coaching and development: providing feedback, setting up mechanisms to ensure the team’s success, and (iii) working with customers and dependency teams to ensure delivery.
Senior Applied Scientist, Artificial General Intelligence
US, WA, Bellevue
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Senior Applied Scientist with a strong deep learning background, to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As a Senior Applied Scientist with the AGI team, you will work with talented peers to develop novel algorithms and modeling techniques to advance the state of the art with LLMs. Your work will directly impact our customers in the form of products and services that make use of audio technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in AGI in speech/audio/music domains. About the team Our team has a mission to push the envelope of AGI in speech/audio/music domains, in order to provide the best-possible experience for our customers.
Senior Applied Scientist, Artificial General Intelligence
US, WA, Seattle
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Senior Applied Scientist with a strong deep learning background, to lead the development of industry-leading technology with multimodal systems. Key job responsibilities As a Senior Applied Scientist with the AGI team, you will lead the development of novel algorithms and modeling techniques to advance the state of the art with multimodal systems. Your work will directly impact our customers in the form of products and services that make use of vision and language technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate development with multimodal Large Language Models (LLMs) and Generative Artificial Intelligence (GenAI) in Computer Vision. About the team The AGI team has a mission to push the envelope with multimodal LLMs and GenAI in Computer Vision, in order to provide the best-possible experience for our customers.
Applied Science Manager, Artificial General Intelligence
US, WA, Bellevue
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Applied Science Manager with a strong deep learning background, to lead the development of industry-leading technology with multimodal systems. Key job responsibilities As an Applied Science Manager with the AGI team, you will lead the development of novel algorithms and modeling techniques to advance the state of the art with multimodal systems. Your work will directly impact our customers in the form of products and services that make use of vision and language technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate development with multimodal Large Language Models (LLMs) and Generative Artificial Intelligence (GenAI) in Computer Vision. About the team The AGI team has a mission to push the envelope with multimodal LLMs and GenAI in Computer Vision, in order to provide the best-possible experience for our customers.
Applied Scientist, Artificial General Intelligence
US, MA, Boston
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and inventive Senior Applied Scientist with a strong deep learning background, to build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As a Senior Applied Scientist with the AGI team, you will work with talented peers to lead the development of novel algorithms and modeling techniques, to advance the state of the art with LLMs. Your work will directly impact our customers in the form of products and services that make use of speech and language technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in generative artificial intelligence (GenAI). About the team The AGI team has a mission to push the envelope in LLMs and multimodal systems, in order to provide the best-possible experience for our customers.
Applied Scientist, AGI - Web & Knowledge Services
US, MA, Boston
Amazon's AGI Web & Knowledge Services group is seeking a passionate, talented, and inventive Applied Scientist to lead the development of industry-leading Information retrieval systems. As part of our AGI-IR team, you will play a pivotal role in developing efficient AI solutions for a multi-modal future at scale. Key job responsibilities - As an Applied Scientist, you will leverage your technical expertise and experience to demonstrate leadership in tackling large complex problems, setting the direction and collaborating with applied scientists and engineers to develop novel algorithms and modeling techniques to enable timely, relevant and delightful conversations. - Leverage Amazon's data and computing resources to accelerate advances in the state of the art. - Work backwards from customer needs and use that information to make trade-offs between different modeling approaches - Collaborate with software engineering teams to integrate successful experimental results into complex Amazon production systems - Report results to technical and business audiences in a manner that is statistically rigorous and compellingly relevant, exemplifying good scientific practice in a business environment - Drive best practices, helping to set high scientific and engineering standards on the team - Promote the culture of experimentation and applied science at Amazon
Senior Applied Scientist, AGI Customization Services
US, WA, Bellevue
The Artificial General Intelligence (AGI) Customization Team is seeking a highly skilled and experienced Senior Applied Scientist to support adoption and enable customization of Amazon Nova. The role focuses on developing state-of-the-art services and tools for model customization, including supervised fine-tuning, reinforcement learning, and knowledge distillation across large language models. As a Senior Applied Scientist, you will play a critical role in developing advanced customization capabilities that enable enterprises to build highly performant application-specific models without the need for training models from scratch. Your work will directly impact how companies leverage Amazon Nova models for their specific use cases. Key job responsibilities - Lead the development of novel customization techniques including extended post-training, continued pre-training, and advanced knowledge distillation - Collaborate with cross-functional teams to design and implement enterprise-ready tooling for various training techniques on Amazon SageMaker - Design and execute experiments to optimize model accuracy, latency, and cost across different customization approaches (SFT, DPO, PPO) - Develop and enhance preference learning algorithms and training curricula for customer-specific applications - Create robust evaluation frameworks for assessing model performance across different domains and use cases - Contribute to the development of the Responsible AI toolkit, including creating training and evaluation datasets for model alignment - Design and implement secure access mechanisms for early model checkpoints and weights - Think big about the evolution of model customization technologies over a multi-year horizon, identifying new opportunities to enhance enterprise AI capabilities - Communicate technical insights and results to both technical and non-technical stakeholders through presentations and documentation - Monitor and analyze trends in AI to continuously refine the customization strategy, ensuring alignment with industry best practices and emerging standards
Senior Applied Scientist, Artificial General Intelligence
US, MA, Cambridge
The Artificial General Intelligence (AGI) team is looking for a highly skilled and experienced Senior Applied Scientist, to lead the development and implementation of cutting-edge algorithms and models for supervised fine-tuning and reinforcement learning through human feedback; with a focus across text, image, and video modalities. As a Senior Applied Scientist, you will play a critical role in driving the development of Generative AI (GenAI) technologies that can handle Amazon-scale use cases and have a significant impact on our customers' experiences. Key job responsibilities - Collaborate with cross-functional teams of engineers, product managers, and scientists to identify and solve complex problems in GenAI - Design and execute experiments to evaluate the performance of different algorithms and models, and iterate quickly to improve results - Think big about the arc of development of GenAI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems - Communicate results and insights to both technical and non-technical audiences, including through presentations and written reports - Mentor and guide junior scientists and engineers, and contribute to the overall growth and development of the team
Senior Applied Scientist, Artificial General Intelligence
US, CA, Sunnyvale
The Artificial General Intelligence (AGI) team is looking for a highly skilled and experienced Senior Applied Scientist, to lead the development and implementation of cutting-edge algorithms and models for supervised fine-tuning and reinforcement learning through human feedback; with a focus across text, image, and video modalities. As a Senior Applied Scientist, you will play a critical role in driving the development of Generative AI (GenAI) technologies that can handle Amazon-scale use cases and have a significant impact on our customers' experiences. Key job responsibilities - Collaborate with cross-functional teams of engineers, product managers, and scientists to identify and solve complex problems in GenAI - Design and execute experiments to evaluate the performance of different algorithms and models, and iterate quickly to improve results - Think big about the arc of development of GenAI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems - Communicate results and insights to both technical and non-technical audiences, including through presentations and written reports - Mentor and guide junior scientists and engineers, and contribute to the overall growth and development of the team
Senior Applied Scientist, Artificial General Intelligence
US, MA, Boston
The Artificial General Intelligence (AGI) team is looking for a highly skilled and experienced Senior Applied Scientist, to lead the development and implementation of state of the art customization and distillation algorithms and models for supervised fine-tuning and reinforcement learning through human feedback; with a focus across text, image, and video modalities. As a Senior Applied Scientist, you will play a critical role in driving the development of Generative AI (Gen AI) technologies that can handle Amazon-scale use cases and have a significant impact on our customers' experiences. Key job responsibilities - Collaborate with cross-functional teams of engineers, product managers, and scientists to identify and solve complex problems in Gen AI - Design and execute experiments to evaluate the performance of different algorithms and models, and iterate quickly to improve results - Think big about the arc of development of GenAI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems - Communicate results and insights to both technical and non-technical audiences, including through presentations and written reports - Mentor and guide junior scientists and engineers, and contribute to the overall growth and development of the team - Help Amazon lead the state of the art through scientific publications
Senior Applied Scientist, Artificial General Intelligence
US, NY, New York
The Artificial General Intelligence (AGI) team is looking for a Senior Applied Scientist to work on pre-training methodologies for Generative Artificial Intelligence (GenAI) models. You will interact closely with our customers and with the academic and research communities. You will be at the heart of a growing and exciting focus area for Amazon, working with other acclaimed engineers and world-famous scientists. Key job responsibilities Join us to work as an integral part of a team that has diverse experience with GenAI models in this space. We work on these areas: - Scaling laws - Hardware-informed efficient model architecture, low-precision training - Optimization methods, learning objectives, curriculum design - Deep learning theories on efficient hyperparameter search and self-supervised learning - Reasoning, self-reflection, interactive learning, data synthesis - Distributed training methods and solutions About the team The AGI team has a mission to push the envelope in LLMs and multimodal systems, in order to provide the best-possible experience for our customers.
Senior Applied Scientist, AGI Automations
US, MA, Boston
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and innovative principal applied scientist with a strong background in deep learning, to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As a Senior Applied Scientist within the AGI team, you will work with world-class scientists and engineers to develop novel data, modeling and engineering solutions to support the responsible AI initiatives at AGI. Your work will directly impact our customers in the form of products and services that make use of AI technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in AGI in order to provide the best-possible experience for our customers. About the team Our team has a mission to push the envelope of AGI, in order to provide the best-possible experience for our customers.
Principal Applied Scientist, AGI Automations
US, MA, Boston
The Artificial General Intelligence (AGI) team is looking for a passionate, talented, and innovative principal applied scientist with a strong background in deep learning, to help build industry-leading technology with Large Language Models (LLMs) and multimodal systems. Key job responsibilities As a Principal Applied Scientist within the AGI team, you will work with world-class scientists and engineers to develop novel data, modeling and engineering solutions to support the responsible AI initiatives at AGI. Your work will directly impact our customers in the form of products and services that make use of AI technology. You will leverage Amazon’s heterogeneous data sources and large-scale computing resources to accelerate advances in AGI in order to provide the best-possible experience for our customers. About the team Our team has a mission to push the envelope of AGI, in order to provide the best-possible experience for our customers.
Senior Applied Scientist, Artificial General Intelligence (AGI), Local Search
US, CA, Sunnyvale
The Artificial General Intelligence (AGI) team is looking for a highly skilled and experienced Applied Scientist. You will develop and implement state-of-the-art algorithms and models for advanced information retrieval, and tune LLM-based prompting to optimize Retrieval Augmented Generation (RAG) for customer experiences. As a Senior Applied Scientist, you will play a critical role developing Amazon's foundational Generative AI (Gen AI) technologies that serve our global customers. Key job responsibilities - Collaborate with cross-functional teams of engineers, product managers, and scientists to identify and solve complex problems in Gen AI - Design and execute experiments to evaluate the performance of different algorithms and models, and iterate quickly to improve results - Think big about the arc of development of Gen AI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems - Communicate results and insights to both technical and non-technical audiences, including through presentations and written reports
Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues. As an Applied Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences. Key job responsibilities - Develop ML/GenAI-powered solutions for automating defect elimination workflows - Implement scalable and efficient scientific solutions in production environments - Design and implement robust metrics to evaluate the effectiveness of ML/AI models - Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing - Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Senior Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to eliminate systemic defects and prevent future issues. As a Sr. Applied Scientist, your role is pivotal in leveraging advanced artificial intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll lead the development of innovative solutions that detect and organize issues, identify root causes, and route them to resolving teams across the company. You will leverage a spectrum of scientific techniques across both classical ML and Natural Language Processing (NLP)/GenAI to comb over our billions of customer interactions (using a combination of media). In this role, you will collaborate with cross-functional teams (Product, Engineering, Program) and contribute to advancing the state of defect elimination research. Key job responsibilities - Deliver solutions to the core business problems and influence business partners - Research and develop modeling techniques for NLP, DL, and ML - Establish scientific culture and standards for all the scientists (publication, best practices, reviews, etc.) - Develop scientific talent on the team A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues. As an Applied Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences. Key job responsibilities - Develop ML/GenAI-powered solutions for automating defect elimination workflows - Implement scalable and efficient scientific solutions in production environments - Design and implement robust metrics to evaluate the effectiveness of ML/AI models - Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing - Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service, relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues. As an Applied Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences. Key job responsibilities - Develop ML/GenAI-powered solutions for automating defect elimination workflows - Implement scalable and efficient scientific solutions in production environments - Design and implement robust metrics to evaluate the effectiveness of ML/AI models - Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing - Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Research Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues. As a Research Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences. Key job responsibilities - Develop ML/GenAI-powered solutions for automating defect elimination workflows - Design and implement robust metrics to evaluate the effectiveness of ML/AI models - Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing - Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply.
Senior Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to eliminate systemic defects and prevent future issues. As a Sr. Applied Scientist, your role is pivotal in leveraging advanced AI and Machine Learning (ML) techniques to address customer issues at scale. You'll lead the development of innovative solutions that detect and organize issues, identify root causes, and route them to resolving teams across the company. You will leverage a spectrum of scientific techniques across both classical ML and Natural Language Processing (NLP)/GenAI to comb over our billions of customer interactions (using a combination of media). In this role, you will collaborate with cross-functional teams (Product, Engineering, Program) and contribute to advancing the state of defect elimination research. Key job responsibilities - Deliver solutions to the core business problems and influencing business partners - Research and develop modeling techniques for NLP, DL, and ML - Establish scientific culture and standards for all the scientists (publication, best practices, reviews, etc.) - Develop scientific talent on the team A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service, relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to eliminate systemic defects and prevent future issues. As an Applied Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that detect and organize issues, identify root causes, and route them to resolving teams across the company. You will leverage a spectrum of scientific techniques across both classical ML and Natural Language Processing/Generative AI (NLP)/GenAI to comb over our billions of customer interactions (using a combination of media). In this role, you will collaborate with cross-functional teams (Product, Engineering, Program) and contribute to advancing the state of defect elimination research. This candidate should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences. Key job responsibilities - Develop ML/GenAI-powered solutions for automating defect elimination workflows. - Implement scalable and efficient scientific solutions in production environments. - Design and implement robust metrics to evaluate the effectiveness of ML/AI models. - Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing. - Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation. A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Senior Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to eliminate systemic defects and prevent future issues. As a Sr. Applied Scientist, your role is pivotal in leveraging advanced AI and Machine Learning (ML) techniques to address customer issues at scale. You'll lead the development of innovative solutions that detect and organize issues, identify root causes, and route them to resolving teams across the company. You will leverage a spectrum of scientific techniques across both classical ML and Natural Language Processing (NLP)/GenAI to comb over our billions of customer interactions (using a combination of media). In this role, you will collaborate with cross-functional teams (Product, Engineering, Program) and contribute to advancing the state of defect elimination research. Key job responsibilities - Deliver solutions to the core business problems and influencing business partners - Research and develop modeling techniques for NLP, DL, and ML - Establish scientific culture and standards for all the scientists (publication, best practices, reviews, etc.) - Develop scientific talent on the team A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service, relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues. As an Applied Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll develop innovative solutions that summarize and detect issues, organize them using taxonomy, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. Utilizing the latest techniques, you will build an AI ecosystem that can efficiently comb over our billions of customer interactions (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of defect elimination research forward. You should have a knack for leveraging AI to translate complex data insights into actionable strategies and can communicate these effectively to both technical and non-technical audiences. Key job responsibilities - Develop ML/GenAI-powered solutions for automating defect elimination workflows - Implement scalable and efficient scientific solutions in production environments - Design and implement robust metrics to evaluate the effectiveness of ML/AI models - Perform statistical analyses and statistical tests, including hypothesis testing and A/B testing - Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Senior Applied Scientist, Amazon Customer Service
US, WA, Seattle
"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEO. We didn’t make Amazon a trillion-dollar company, our customers did and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE scientists solve complex problems and build scalable solutions to eliminate systemic defects and prevent future issues. As a Sr. Applied Scientist, your role is pivotal in leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) techniques to address customer issues at scale. You'll lead the development of innovative solutions that detect and organize issues, identify root causes, and route them to resolving teams across the company. You will leverage a spectrum of scientific techniques across both classical ML and Natural Language Processing/Generative AI (NLP/GenAI) to comb over our billions of customer interactions (using a combination of media). In this role, you will collaborate with cross-functional teams (Product, Engineering, Program) and contribute to advancing the state of defect elimination research. Key job responsibilities - Deliver solutions to the core business problems and influencing business partners - Research and develop modeling techniques for NLP, DL, and ML - Establish scientific culture and standards for all the scientists (publication, best practices, reviews, etc.) - Develop scientific talent on the team A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply
Senior Applied Scientist, Worldwide Defect Elimination
US, WA, Seattle
As a Senior Applied Scientist in Worldwide Defect Elimination at Amazon, your role is pivotal in leveraging advanced AI and ML techniques to address customer issues at scale. You'll lead the development of innovative solutions that summarize and detect problems, organize them using ontologies, and pinpoint root causes within Amazon systems. Your expertise will drive the identification of responsible stakeholders and enable swift resolution. You will utilize the latest in AI/ML to to develop an LLM ecosystem that can comb over our billions of contacts (using a combination of media). As a part of this role, you will collaborate with a large team of experts in the field and move the state of research forward. Key job responsibilities * Research and Development of Cutting Edge Modeling techniques for NLP, NLU, and Prediction. * Establishing scientific culture and standards for all the scientists (publication, best practices, reviews, etc.) * Delivering solutions to the core business problems above and influencing business partners * Develop scientific talent on the team A day in the life If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team The Worldwide defect elimination team's mission is to understand and resolve all issues impacting customers at scale. The Economics team is a force multiplier within this group, helping to understand the impact of these issues, changes to our policies, and optimizing the customer experience.
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