Barcelona, Spain
KDD 2024
August 25 - 29, 2024
Barcelona, Spain

Overview

The annual ACM SIGKDD Conference on Knowledge Discovery and Data Mining is the premier international forum for data mining researchers and practitioners from academia, industry, and government to share ideas, research results and experiences.

Sponsorship Details

Organizing committee

Accepted publications

Workshops

KDD Cup 2024: Multi-Task Online Shopping Challenge for LLMs
August 26
KDD Cup is an annual data mining and knowledge discovery competition organised by the Association for Computing Machinery's Special Interest Group on Knowledge Discovery and Data Mining (ACM SIGKDD). The competition aims to promote research and development in data mining and knowledge discovery by providing a platform for researchers and practitioners to share their innovative solutions to challenging problems in various domains. The KDD Cup Workshop 2024 will be held in Barcelona, Spain, from Sunday, August 25, 2024, to Thursday, August 29, 2024, in conjunction with ACM SIGKDD 2024.

Website: https://www.aicrowd.com/challenges/amazon-kdd-cup-2024-multi-task-online-shopping-challenge-for-llms
KDD 2024 Workshop on AdKDD
August 26
In 2023, the average worldwide internet user spent on average 6.5 hours daily across all devices interacting with online content almost entirely sponsored by advertisements. At almost $700B global market size in 2024, and expected to pass $830B by 2026, digital advertising has already surpassed traditional ads in global spend and continues to grow despite economic headwinds. Digital advertising and in particular computational advertising is perhaps the most visible and ubiquitous application of machine learning and one that interacts directly with consumers. When done right, ads connect us to opportunities to enrich our lives and creep us out when done badly. Recently at the forefront of political battles between governments, large multinational corporations, and consumers, digital advertising remains a dynamic industry and research area.

Amazon co-organizer: Suju Rajan
Website: https://www.adkdd.org/
KDD 2024 Workshop on Generative AI for Recommender Systems and Personalization
August 25 - August 26
Personalization is key in understanding user behavior and has been a main focus in the fields of knowledge discovery and information retrieval. Building personalized recommender systems is especially important now due to the vast amount of user-generated textual content, which offers deep insights into user preferences. The recent advancements in Large Language Models (LLMs) have significantly impacted research areas, mainly in Natural Language Processing and Knowledge Discovery, giving these models the ability to handle complex tasks and learn context.

However, the use of generative models and user-generated text for personalized systems and recommendation is relatively new and has shown some promising results. This workshop is designed to bridge the research gap in these fields and explore personalized applications and recommender systems. We aim to fully leverage generative models to develop AI systems that are not only accurate but also focused on meeting individual user needs. Building upon the momentum of previous successful forums, this workshop seeks to engage a diverse audience from academia and industry, fostering a dialogue that incorporates fresh insights from key stakeholders in the field.

Amazon co-organizers: Narges Tabari, Aniket Deshmukh, Rashmi Gangadharaiah
Website: https://genai-personalization.github.io/GenAIRecP2024
KDD 2024 Workshop on Causal Inference and Machine Learning in Practice
August 25 - August 26
This workshop aims to bring together researchers and practitioners from academia and industry to share their experiences and insights on applying causal inference and machine learning techniques to real-world problems in the areas of product, brand, policy, and beyond. The workshop welcomes original research that covers machine learning theory, deep learning, causal inference, and online learning. Additionally, the workshop encourages topics that address scalable system design, algorithm bias, and interpretability.

Amazon co-organizer: Hasta Vanchinathan
Website: https://causal-machine-learning.github.io/kdd2024-workshop/
KDD 2024 Worksop on Fragile Earth: Generative and Foundational Models for Sustainable Development
August 26
Since 2016, the Fragile Earth Workshop has brought together the research community to find and explore how data science can measure and progress climate and social issues, following the framework of the United Nations Sustainable Development Goals (SDGs).

The Fragile Earth Workshop was one of three workshops associated with the planned Earth Day event at KDD 2019 (organized by our OC members, Shashi Shekhar and James Hodson), provided keynotes and panels for Earth Day in 2020, and has been a recurring workshop at the annual KDD conference for the past seven years.

Amazon co-organizer: Emre Eftelioglu
Website: https://ai4good.org/fragile-earth-2024/
KDD 2024 Workshop on Knowledge-Infused Learning (KiL)
August 25
This workshop seeks to expedite efforts at the intersection of Symbolic Knowledge and Statistical Knowledge inherent in LLMs. The objective is to establish quantifiable methods and acceptable metrics for addressing consistency, reliability, and safety in LLMs. Simultaneously, we seek unimodal or multimodal NeuroSymbolic solutions to mitigate LLM issues through context-aware explanations and reasoning. The workshop also focuses on critical applications of LLMs in health informatics, biomedical informatics, crisis informatics, cyber-physical systems, and legal domains. We invite submissions that present novel developments and assessments of informatics methods, including those that showcase the strengths and weaknesses of utilizing LLMs.

Amazon co-organizer: Nikhita Vedula
Website: https://kil-workshop.github.io/
KDD 2024 Workshop on NL2Code
August 26
Large language models (LLMs) is an active area of research that has had a significant impact on both academia and industry. Both proprietary and open models, such as Code Llama, have demonstrated significant capability for code development tasks such as code completion, test generation, and code summarization.

However, the next leap will involve reasoning and planning with LLM trained on code. Reasoning is of core importance to code development and future LLM coding capabilities. The inputs to the reasoning process are multifaceted. Common ones include the source code and error logs for code translation and debugging. Additional information could be gained through static analysis of the code, such as abstract syntax tree (AST), a tree representation of the structure of the source code. Yet another source of information is the runtime profiler, where information regarding where the runtime is spent is collected.

Amazon co-organizers: Jun (Luke) Huan, Omer Tripp
Website: https://nl2ql.github.io/#program
KDD 2024 Workshop on Mining and Learning from Time Series: From Classical Methods to LLMs
August 25
The focus of MiLeTS workshop is to synergize the research in this area and discuss both new and open problems in time series analysis and mining. The solutions to these problems may be algorithmic, theoretical, statistical, or systems-based in nature. Further, MiLeTS emphasizes applications to high impact or relatively new domains, including but not limited to biology, health and medicine, climate and weather, road traffic, astronomy, and energy.

Amazon co-organizer: Jun (Luke) Huan
Website: https://kdd-milets.github.io/milets2024/#introduction
KDD 2024 Workshop on GenAI Evaluation
August 26
The landscape of machine learning and artificial intelligence has been profoundly reshaped by the advent of Generative AI Models and their applications, such as ChatGPT, GPT-4, Sora, and etc. Generative AI includes Large Language Models (LLMs) such as GPT, Claude, Flan-T5, Falcon, Llama, etc., and generative diffusion models. These models have not only showcased unprecedented capabilities but also catalyzed trans- formative shifts across numerous fields. Concurrently, there is a burgeoning interest in the comprehensive evaluation of Generative AI models, as evidenced by pioneering efforts in research bench- marks and frameworks for LLMs like PromptBench, BotChat, OpenCompass, MINT, and others. Despite these advancements, the quest to accurately assess the trustworthiness, safety, and ethical congruence of Generative AI Models continues to pose significant challenges. This underscores an urgent need for developing robust evaluation frameworks that can ensure these technologies are reliable and can be seamlessly integrated into society in a beneficial manner. Our workshop is dedicated to foster- ing interdisciplinary collaboration and innovation in this vital area, focusing on the development of new datasets, metrics, methods, and models that can advance our understanding and application of Generative AI.

Amazon co-organizers: Yuan Ling, Shujing Dong, Yarong Feng, George Karypis, Chandan Reddy
Website: https://genai-evaluation-kdd2024.github.io/genai-evalution-kdd2024/#home
KDD 2024 Workshop on Innovation to Scale (I2S)
August 26
The second edition of this interactive workshop aims to build on this discourse focusing on two aspects: First, bringing together invited AI thought leaders from academia, big tech, and startups to share their perspective on realizing the opportunities of GenAI in various business verticals via use-case themes, challenges, and risks. Second, inviting startup founders (from academia and industry) focused on verticalized GenAI offerings to share their journey in product commercialization and the challenges of the GenAI productization landscape.

Amazon co-organizer: Shenghua Bao
Website: https://ai2sdata.github.io/ai2s/
KDD 2024 Workshop on Applied Machine Learning Management
August 26
Machine learning applications are rapidly adopted by industry leaders in any field. The growth of investment in AI-driven solutions created new challenges in managing Data Science and ML resources, people and projects as a whole. The discipline of managing applied machine learning teams, requires a healthy mix between agile product development tool-set and a long term research oriented mindset. The abilities of investing in deep research while at the same time connecting the outcomes to significant business results create a large knowledge based on management methods and best practices in the field. The Workshop on Applied Machine Learning Management brings together applied research managers from various fields to share methodologies and case-studies on management of ML teams, products, and projects, achieving business impact with advanced AI-methods.

Amazon co-organizer: Elena Sokolova
Website: https://wamlm-kdd.github.io/wamlm/index.html
KDD 2024 Workshop on Talent and Management Computing
August 25
This workshop aims to bring together leading researchers and practitioners to exchange and share their experiences and latest research/application results on all aspects of Talent and Management Computing based on data mining technologies. It will provide a premier interdisciplinary forum to discuss the most recent trends, innovations, applications as well as the real-world challenges encountered and corresponding data-driven solutions in relevant domains.

Website: https://tmc-2024.github.io/
IN, TS, Hyderabad
Are you passionate about solving complex problems with machine learning and scientific rigor? As an Applied Scientist I at Amazon, you will translate real-world business challenges into well-defined scientific problems and build solutions that directly benefit customers. You will work alongside experienced scientists and engineers, applying your expertise in areas such as natural language processing, computer vision, or robotics to design experiments, develop models, and deliver production-ready code. This is a role where your curiosity and technical depth will drive meaningful impact from day one. Key job responsibilities - Design, develop, and implement machine learning models and algorithms to solve well-defined business problems, mapping business goals and metrics to scientific approaches and evaluation criteria. - Write secure, stable, testable, and maintainable production code, applying state-of-the-art data structures and algorithms while following software development best practices at a high quality bar. - Conduct rigorous experiments to evaluate model performance, benchmark results against current research, and iterate on solutions to improve accuracy and customer outcomes. - Collaborate with team members to scope technical approaches, communicate findings through internal research reports, and contribute to peer-reviewed publications when aligned with business needs. - Stay current with research trends in your area of expertise, champion the adoption of recent scientific advancements, and help onboard and mentor scientist interns. A day in the life You might start your morning reviewing experiment results from a model you trained, analyzing performance metrics and identifying areas for improvement. After a design discussion with your team, you refine your approach and push updated code for review. In the afternoon, you read a recent research paper recommended by a senior scientist, exploring whether a new technique could improve your current solution. You wrap up by documenting your methodology so teammates can understand and build on your work. About the team Our team is focused on applying scientific methods and machine learning to solve problems that matter to Amazon's customers. We value rigorous experimentation, clear communication, and a collaborative environment where scientists at every stage of their career can grow. We are building toward solutions that push the boundaries of what is possible, and we are looking for curious, thoughtful scientists who want to contribute to that mission and learn alongside a supportive group of peers.
IN, TS, Hyderabad
Welcome to the Worldwide Returns & ReCommerce team (WWR&R) at Amazon.com. WWR&R is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. Our goal is to achieve the three zeroes: zero cost of returns, zero waste, and zero defects. We do this by developing products and driving truly innovative operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon – Returns & ReCommerce. Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop highly respected product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. You will help create everything from customer-facing and vendor-facing websites to the internal software and tools behind the reverse-logistics process. You can develop scalable, high-availability solutions to solve complex and broad business problems. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth’s most customer-centric company and through WWR&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! Key job responsibilities * Design, develop, and evaluate highly innovative models for Natural Language Programming (NLP), Large Language Model (LLM), or Large Computer Vision Models. * Use SQL to query and analyze the data. * Use Python, Jupyter notebook, and Pytorch to train/test/deploy ML models. * Use machine learning and analytical techniques to create scalable solutions for business problems. * Research and implement novel machine learning and statistical approaches. * Mentor interns. * Work closely with data & software engineering teams to build model implementations and integrate successful models and algorithms in production systems at very large scale. About the team When a customer returns a package to Amazon, the request and package will be passed through our WWRR machine learning (ML) systems so that we could improve the customer experience, identify return root cause, optimize re-use, and evaluate the returned package. Our problems touch multiple modalities spanning from: textual, categorical, image, to speech data. We operate at large scale and rely on state-of-the-art modeling techniques to power our ML models: XGBoost, BERT, Vision Transformers, Large Language Models.
US, CA, San Diego
Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Come work at Amazon! The Role: Be part of the team defining the overall communication system and architecture of Leo’s broadband wireless network. This is a unique opportunity to innovate and define groundbreaking wireless technology with few legacy constraints. The team develops and designs the communication system of Leo and analyzes its overall system level performance such as for overall throughput, latency, system availability, packet loss etc. This role in particular will be responsible for leading the effort in integration, verification and testing of the systems especially focused on MAC and higher layer testing. This role will also be responsible developing and testing advanced L1/L2/L3 concept to improve the performance and reliability of the LEO network. This role will also be part of a team and develop simulation tools with particular emphasis on modeling the physical layer aspects such as advanced receiver modeling and abstraction, interference cancellation techniques, FEC abstraction models etc. In this role you will: - Work within a project team and take the responsibility for the Leo’s communication system design, system integration and verification. - Work as a part of the team in building a suite of system and network simulation services in Matlab / C++ / Python - Develop requirements from system level to HW/SW level and define test cases associated with the requirements. - Identify additional HW and SW that are needed for the purposes of verification and guide the HW/SW development team in the development of these test solutions/tools// - Work closely with implementation teams to simulate expected system level performance and provide quick feedback on potential improvements - Write scripts / code for functions / features required for specific simulation, testing and verification of given RF system EXPORT CONTROL REQUIREMENTS Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
US, TX, Austin
Amazon Leo is an initiative to launch a constellation of Low Earth Orbit satellites providing low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. As a Communication Systems Research Scientist, this role owns the research and system design of the radio resource management (RRM) and radio access layers of Amazon Leo’s direct-to-device (D2D) system, delivering 3GPP-compliant service to unmodified commercial handsets. The Role: Be part of the team defining the communication system and architecture of Amazon’s direct-to-device wireless network and analyzing its system level performance: beam and cell capacity, spectral efficiency, coverage, latency and service availability. This is a unique opportunity to innovate with few legacy constraints, in a segment where the standard itself is still being written. This role leads the research and system design of radio resource management (RRM) for a 3GPP Non-Terrestrial Network (NTN), where D2D upends terrestrial assumptions: a power-limited handset with a near-isotropic antenna, very large cells, hopping beams, large time-varying delay and Doppler, and scarce shared spectrum. RRM in time, frequency and spatial domains is the focus, but the role reasons across the stack, from L1/L2 up through RRC, NAS and 5GC interworking. Agentic AI is expected to be a standard part of the work for development, optimization, tests and debugging, with the scientist accountable for the algorithms, models and conclusions. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities • Research, design and specify RRM algorithms for Amazon Leo’s 3GPP-based D2D system: MAC scheduling, link adaptation, power control, HARQ strategy, DRX, admission and congestion control, and load balancing, mapping 5QI and QoS flow requirements to scheduler behavior across voice, messaging, emergency and data services. • Treat beam management as part of joint resource optimization, not a standalone process, optimizing it with band assignment, packet scheduling and user pairing in multi-user MIMO (MU-MIMO). • Define the RRM framework for NTN conditions: earth-fixed and earth-moving cells, large time-varying propagation delay, ephemeris-assisted timing and Doppler pre-compensation, extended timing advance, selective HARQ feedback disabling, feeder link and satellite handovers, and interference and spectrum sharing across beams, satellites and terrestrial networks using the same MNO spectrum. • Design mobility and service continuity for a network where the base stations (i.e., satellites) move rather than the user: idle and connected mode mobility, location and time based conditional handover, cell reselection, paging, tracking area design, and NTN-to-terrestrial continuity. • Specify supporting L1/L2 elements with the PHY team: numerology under Doppler, PRACH and initial access, coverage enhancement through repetition, synchronization at low SNR, receiver abstraction, and FEC and BLER modeling for link adaptation. • Keep the radio design coherent with the networking layers: RRC and NAS, RLC and PDCP over long-RTT links, CU/DU split, NTN gateway and 5GC/EPC integration, and transport behavior. • Develop link-level and system-level simulators capturing constellation dynamics, beam patterns, handset characteristics, traffic models and RRM behavior, and use agentic AI across that loop: build and refactor simulation code, scale parameter sweeps, optimize scheduler and link adaptation parameters, explore configuration spaces too large to sweep by hand, maintain regression tests, and triage failures across logs, traces and over-the-air captures. • Translate research into system requirements and implementation-level specifications, and work with modem, payload, ground, RF, ASIC and Testbed teams through integration, field trials and link bring-up, root-causing gaps between simulation, implementation and over-the-air behavior in a fast-paced environment. • Represent Amazon Leo in 3GPP and other standards development organizations, develop and defend contributions on NTN and D2D work items, and contribute patents and publications.
US, WA, Seattle
Amazon Economics is seeking Structural IO Economist (STRUC) Interns who are passionate about applying structural econometric methods to solve real-world business challenges. STRUC economists specialize in the econometric analysis of models that involve the estimation of fundamental preferences and strategic effects. In this full-time internship (40 hours per week, with hourly compensation), you'll work with large-scale datasets to model strategic decision-making and inform business optimization, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. By applying to this role, you are automatically being considered for all our available STRUC internships in 2027. Key job responsibilities As a STRUC Economist Intern, you'll specialize in structural econometric analysis to estimate fundamental preferences and strategic effects in complex business environments. Your responsibilities include: - Analyze large-scale datasets using structural econometric techniques to solve complex business challenges - Applying discrete choice models and methods, including logistic regression family models (such as BLP, nested logit) and models with alternative distributional assumptions - Utilizing advanced structural methods including dynamic models of customer or firm decisions over time, applied game theory (entry and exit of firms), auction models, and labor market models - Building datasets and performing data analysis at scale - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including pricing analysis, competition modeling, strategic behavior estimation, contract design, and marketing strategy optimization - Helping business partners formalize and estimate business objectives to drive optimal decision-making and customer value - Build and refine comprehensive datasets for in-depth structural economic analysis - Present complex analytical findings to business leaders and stakeholders
US, VA, Arlington
Want to help Amazon tell its customer-centric story around the world and work in a highly cross-functional environment with economists, lawyers, scientists, public policy, public relations, and business teams? If yes, keep reading! You'll join a team of economists, engineers, and lawyers to develop economic analysis and evidence supporting legal and regulatory matters across all our lines of business worldwide—including retail, marketplace services, AWS, consumer experience, shopping and search, and operations. In this role, you will have exposure to complex regulatory issues that are of high strategic importance to the company and will develop significant expertise on the economics of Amazon’s business operations and the industries in which it operates. Key job responsibilities: • Provide data-driven guidance on high-stakes legal and regulatory questions facing Amazon worldwide • Collaborate with economists, scientists, engineers, and non-technical partners on high-impact projects with global scope • Partner with global public policy teams to apply economic analyses to current policy debates on competition, AI, and related issues • Engage with external stakeholders to drive deeper understanding of Amazon’s business model and the value it develops for the economy • Support requests for economic analyses and data in ongoing regulatory and litigation matters worldwide • Synthesize business facts and data into compelling economic narratives, translating complex findings into actionable insights • Advise stakeholders across Amazon on a broad spectrum of complex and often novel economic issues • Conduct, direct, and coordinate all phases of research projects—defining key questions, evaluating methodology, executing analysis, and communicating results If you're an economist with a passion for the current legal and policy debate, strong practical judgment and creative problem-solving skills, a love of communicating economic ideas to non-technical audiences, a knack for distilling data and economic models into key insights, and a track record of delivering results fast, we want to talk to you! Internal job description Basic qualifications • PhD in Economics or closely related field Preferred qualifications • 5+ years of economic consulting, regulatory, or policy-relevant experience. • Significant economic consulting, regulatory, or policy-relevant experience • Broad experience consulting on international competition litigation and regulatory issues, including in emerging economies. • Multilingual verbal and written communications skills. • Strong background in program evaluation methods, empirical industrial organization methods, applications to business problems, and/or big data. • Ability to work in a fast-paced business environment. • Strong research track record. • Preferred specialties in applied micro or empirical IO, but behavioral economists and generalists with significant competition experience are also encouraged to apply. • Familiarity with government data sources. • Familiarity with Internet, software, and/or media industries and the legal and regulatory environment in which they operate. • Exceptional verbal and written communications skills.
US, WA, Seattle
Amazon Economics is seeking Reduced Form Causal Analysis (RFCA) Economist Interns who are passionate about applying econometric methods to solve real-world business challenges. RFCA represents the largest group of economists at Amazon, and these core econometric methods are fundamental to economic analysis across the company. In this a full-time internship (40 hours per week, with hourly compensation). You'll work with large-scale datasets to analyze causal relationships and inform strategic business decisions, gaining hands-on experience that's directly applicable to dissertation writing and future career placement. By applying to this role, you are automatically being considered for all our available RFCA internships in 2027. Key job responsibilities As an RFCA Economist Intern, you'll specialize in econometric analysis to determine causal relationships in complex business environments. Your responsibilities include: - Analyze large-scale datasets using advanced econometric techniques to solve complex business challenges - Applying econometric techniques such as regression analysis, binary variable models, cross-section and panel data analysis, instrumental variables, and treatment effects estimation - Utilizing advanced methods including differences-in-differences, propensity score matching, synthetic controls, and experimental design - Building datasets and performing data analysis at scale - Collaborating with economists, scientists, and business leaders to develop data-driven insights and strategic recommendations - Tackling diverse challenges including program evaluation, elasticity estimation, customer behavior analysis, and predictive modeling that accounts for seasonality and time trends - Build and refine comprehensive datasets for in-depth economic analysis - Present complex analytical findings to business leaders and stakeholders
US, MA, Boston
We are looking for researchers who aim to build super-intelligent AI systems that leverage proof assistants to guide learning and reasoning. Our neuro-symbolic AI technology is applied across a wide range of science and engineering domains within Amazon, and you will join the team at the forefront of this research. As an Applied Scientist, you will play a pivotal role in shaping the definition, vision, and development of product features from beginning to end. You will: - Define and implement new neuro-symbolic applications that employ scalable and efficient approaches to solve complex problems. - Work in an agile, startup-like development environment, where you are always working on the most important stuff. - Deliver high-quality scientific artifacts. About the team We work closely with academia. Our team includes an Amazon Scholar in mathematics, and we maintain active research collaborations with faculty at leading CS departments (MIT, Berkeley, CMU).
IN, KA, Bengaluru
RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, image and text similarity and retrieval using NLP and Computer Vision for product groupings and identifying duplicate listings in product search results. Key job responsibilities As an Applied Scientist, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will develop novel LLM, deep learning and statistical techniques for task automation, text processing, image processing, pattern recognition, and anomaly detection problems. You will define the research and experiments strategy with an iterative execution approach to develop AI/ML models and progressively improve the results over time. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will help the team leverage your expertise, by coaching and mentoring. You will contribute to the professional development of colleagues, improving their technical knowledge and the engineering practices. You will independently as well as guide team to file for patents and/or publish research work where opportunities arise. The RBS org deals with problems that are directly related to the selling partners and end customers and the ML team drives resolution to organization level problems. Therefore, the Applied Scientist role will impact the large product strategy, identifies new business opportunities and provides strategic direction which is very exciting.
IN, KA, Bengaluru
Amazon Advertising Trust is on a mission to redefine how trust is enforced at internet scale, and we are looking for exceptional scientists to help lead the way. We are building systems that reason about advertising content the way a trained human would, at a industry leading volume and speed, and that keep working when the rules change underneath them. At Ads Trust Science we leverage machine learning, generative AI, and large-scale retrieval to solve some of the most complex decision problems for ads worldwide. Every ad shown across Amazon's owned-and-operated properties and third-party networks, in every format and every global marketplace, depends on decisions our systems make. We are just getting started. As a Senior Applied Scientist you will be at the forefront of this work. You will own science problems end to end, bridging the gap between research and production impact. You will not be handed a specification. You will be given a customer problem, a system that partly solves it, and the latitude to decide what to build next. This is a unique opportunity to work at the intersection of multimodal understanding, large language models, and large-scale retrieval, on a problem where the science is genuinely unsettled. You will work alongside scientists whose models run in front of hundreds of millions of customers, at a scale that changes which approaches are even possible. A day in the life - Ship a model into production, then find and document where it fails once real traffic reaches it. - Drive the technical discussion, inside your team and with partner teams, on how to close that gap. - Bring a fresh angle to a problem that is not yours and help a peer get further than they would have alone, building trust across the team in the process. - Mentor while staying hands-on. At this level the design and the code are both yours. About the team Ads Trust Science is a group of scientists who would rather change what the team measures than optimise the wrong number. We value curiosity, rigour, and a bias for action. We expect people to disagree with evidence, to say clearly what did not work, and to iterate quickly toward the solutions that matter.