Card-Imbens 16x9.jpg
David Card (left), an Amazon Scholar, a professor of economics at the University of California, Berkeley, and the outgoing president of the AEA, and Guido Imbens (right), an academic research consultant at Amazon and a professor at the Stanford Graduate School of Business.

A conversation with economics Nobelists

Amazon Scholar David Card and academic research consultant Guido Imbens on the past and future of empirical economics.

The annual meeting of the American Economic Association (AEA) took place Jan. 7 - 9, and as it approached, Amazon Science had the chance to interview two of the three recipients of the 2021 Nobel Prize in economics — who also happen to be Amazon-affiliated economists.

David Card, an Amazon Scholar, a professor of economics at the University of California, Berkeley, and the outgoing president of the AEA, won half the prize “for his empirical contributions to labor economics”.

Guido Imbens, an academic research consultant at Amazon and a professor at the Stanford Graduate School of Business, shared the other half of the prize with MIT’s Josh Angrist for “methodological contributions to the analysis of causal relationships”.

Amazon Science: The empirical approach to economics has been recognized by the Nobel Prize committee several times in the last few years, but it wasn't always as popular as it is today. I'm curious how you both first became interested in empirical approaches to economics.

David Card: The heroes of economics for many, many decades were the theorists, and in the postwar era especially, there was a recognition that economic modeling was underdeveloped — the math was underdeveloped — and there was a need to formalize things and understand better what the models really delivered.

People started to realize that we had the data to better look at real labor market phenomena and possibly make economics something different than just a kind of a branch of philosophy.
David Card

That need really proceeded through the ’60s, and Arrow and Debreu were these famous mathematical economists who developed some very elegant theoretical models of how the market works in an idealized economy.

What happened in my time was people started to realize that we had the data to better look at real labor market phenomena and possibly make economics something different than just a kind of a branch of philosophy. Arrow-Debreu is basically mathematical philosophy.

Guido Imbens: I came from a very different tradition. I grew up in the Netherlands, and there was a strong tradition of econometrics started by people like Tinbergen. Tinbergen had been very broad — he did econometrics, but he also did empirical work and was very heavily involved in policy analysis. But over time, the program he had started was becoming much more focused on technical econometrics.

So as an undergraduate, we didn't really do any empirical work. We really just did a lot of mathematical statistics and some operations research and some economic theory. My thesis was a theoretical econometrics study.

When I presented that at Harvard, Josh Angrist wasn't really all that impressed with it, and he actually opposed the department hiring me there because he thought the paper was boring. And he was probably right! But luckily, the more senior people there at the time thought I was at least somewhat promising. And so I got hired at Harvard. But then it was really Josh and Larry Katz, one of the labor economists there, who got me interested in going to the labor seminar and got me exposed to the modern empirical work.

The context Josh and I started talking in really was this paper that I think came up in all three of the Nobel lectures, this paper by Ed Leamer, “Let's Take the Con Out of Econometrics”, where Leamer says, “Hardly anyone takes data analysis seriously. Or perhaps more accurately, hardly anyone takes anyone else’s data analysis seriously.”

And I think Leamer was right: people did these very elaborate things, and it was all showing off complicated technical things, but it wasn't really very credible. In fact, Leamer presented a lecture based on that work at Harvard. And I remember Josh getting up at some point and saying, “Well, you talk about all this old stuff, but look at the work Card does. Look at the work Krueger does. Look at the work I do. It's very different.”

And that felt right to me. It felt that the work was qualitatively very different from the work that Ed Leamer was describing and that he was complaining about.

AS: So that's when you first became aware of Professor Card’s work. Professor Card, when did you first become aware of Professor Imbens’s work?

Card: One of his early papers was pretty interesting. He was trying to combine data from micro survey evidence with benchmark numbers that you would get from a population, and it's actually a version of a kind of a problem that arises at Amazon all the time, which is, we've got noisy estimates of something, and we've got probably reliable estimates of some other aggregates, and there's often ways to try and combine those. I saw that and I thought that was very interesting.

Then there’s the problem that Josh and Guido worked on that was most impactful and that was cited by the Nobel Prize committee. I had worked on an experiment, a real experiment [as opposed to a natural experiment], in welfare analysis in Canada, and it was providing an economic incentive to try and get single mothers off of welfare and into work. And we noticed that the group of mothers who complied or followed on with the experiment was reasonable size, but it wasn't 100%.

We did some analysis of it trying to characterize them. Around the same time, I became aware of Imbens’s and Angrist’s paper, which basically formalized that a lot better and described what exactly was going on with this group. That framework just instantly took off, and everyone within a few years was thinking about problems that way.

This morning I was talking to another Amazon person about a problem. It was a difference analysis. I was saying we should try and characterize the compliers for this difference intervention. So it's exactly this problem.

The Nobel committee’s press release for Card, Imbens, and Angrist’s prize announcement emphasizes their use of natural experiments, which it defines as “situations in which chance events or policy changes result in groups of people being treated differently, in a way that resembles clinical trials in medicine.” A seminal instance of this was Card’s 1993 paper with his Princeton colleague Alan Krueger, which compared fast-food restaurants in two demographically similar communities on either side of the New Jersey-Pennsylvania border, one of which had recently seen a minimum-wage hike and one of which hadn’t.

AS: In the early days, there was skepticism about the empirical approach to economics. So every time you selected a new research project, you weren't just trying to answer an economics problem; you were also, in a sense, establishing the credibility of the approach. How did you select problems then? Was there a structure that you recognized as possibly lending itself to natural experiment?

Card: I think that the natural-experiment thing — there was really a brief period where that was novel, to tell you the truth. Maybe 1989 to 1992 or 3. I did this paper on the Mariel boatlift, which was cited by the committee. But to tell you the truth, that was a very modest paper. I never presented it anywhere, and it's in a very modest journal. So I never thought of that paper as going anywhere [laughs].

What happened was, it became more and more well understood that in order to make a claim of causality even from a natural-experiment setting, you had to have a fair amount of information from before the experiment took place to validate or verify that the group that you were calling the treatment group and the group that you were calling the control group actually were behaving the same.

That was a weakness of the project that Alan Krueger and I did. We had restaurants in New Jersey and Pennsylvania. We knew the minimum wage was going to increase — or we thought we knew that; it wasn't entirely clear at the time — but we surveyed the restaurants before, and then the minimum wage went up, and we surveyed them after, and that was good.

But we didn't really have multiple surveys from before to show that in the absence of the minimum wage, New Jersey and Pennsylvania restaurants had tracked each other for a long time. And these days, that's better understood. At Amazon for instance, people are doing intervention analyses of this type. They would normally look at what they call pre-trend analysis, make sure that the treatment group and the control group are trending the same beforehand.

I think there are 1,000 questions in economics that have been open forever. Sometimes new datasets come along. That's been happening a lot in labor economics: huge administrative datasets have become available, richer and richer, and now we're getting datasets that are created by these tech firms. So my usual thing is, I think, that's a dataset that maybe we can answer this old question on. That’s more my approach.

That's why being at Amazon has been great .... A lot of people have substantive questions they're trying to analyze with data, and they're kind of stuck in places, so there's a need for new methodologies.
Guido Imbens

Imbens: I come from a slightly different perspective. Most of my work has come from listening to people like David and Josh and seeing what type of problems they're working on, what type of methods they're using, and seeing if there's something to be added there — if there’s some way of improving the methods or places where maybe they're stuck, but listening to the people actually doing the empirical work rather than starting with the substantive questions.

That's why being at Amazon has been great, from my perspective. A lot of people have substantive questions they're trying to analyze with data, and they're kind of stuck in places, so there's a need for new methodologies. It's been a very fertile environment for me to come up with new research.

AS: Methodologically, what are some of the outstanding questions that interest you both?

Imbens: Well, one of the things is experimental design in complex environments. A lot of the experimental designs we’re using at the moment still come fairly directly from biomedical settings. We have a population, we randomize them into a treatment group and a control group, and then we compare outcomes for the two groups.

But in a lot of the settings we’re interested in at Amazon, there are very complex interactions between the units and their experiences, and dealing with that is very challenging. There are lots of special cases where we know somewhat what to do, but there are lots of cases where we don't know exactly what to do, and we need to do more complex experiments to get the answers to the questions we're interested in.

Double randomization — original color scheme.jpeg
An example of what Imbens calls “experimental design in complex environments”. In this illustration, each of five viewers is shown promotions for eight different Prime Video shows. Some of those promotions contain extra information, indicated in the image by star ratings (the “treatment”). This design helps determine whether the treatment affects viewing habits (the viewer experiment) but also helps identify spillover effects, in which participation in the viewer experiment influences the viewer’s behavior in other contexts.

The second thing is, we do a lot of these experiments, but often the experiments are relatively small. They’re small in duration, and they’re small in size relative to the overall population. You know, it goes back to the paper we mentioned before, combining this observational-study data with experimental data. That raises a lot of interesting methodological challenges that I spend a lot of time thinking about these days.

AS: I wondered if in the same way that in that early paper you were looking at survey data and population data, there's a way that natural experiments and economic field experiments can reinforce each other or give you a more reliable signal than you can get from either alone.

Card: There's one thing that people do; I've done a few of these myself. It's called meta analysis. It's a technique where you take results from different studies and try and put them into a statistical model. In a way it's comparable to work Guido has done at Amazon, where you take a series of actual experiments, A/B experiments done in Weblab, and basically combine them and say, “Okay, these aren't exactly the same products and the same conditions, but there's enough comparability that maybe I can build a model and use the information from the whole set to help inform what we're learning from any given one.”

And you can do that in studies in economics. For example, I’ve done one on training programs. There are many of these training programs. Each of them — exactly as Guido was saying — is often quite small. And there are weird conditions: sometimes it's only young males or young females that are in the experiment, or they don't have very long follow-up, or sometimes the labor market is really strong, and other times it's really weak. So you can try and build a model of the outcome you get from any given study and then try and see if there are any systematic patterns there.

Imbens: We do all these experiments, but often we kind of do them once, and then we put them aside. There's a lot of information over the years built up in all these experiments we've done, and finding more of these meta-analysis-type ways of combining them and exploiting all the information we have collected there — I think it's a very promising way to go.

AS: How can empirical methods complement theoretical approaches — model building of the kind that, in some sense, the early empirical research was reacting against?

Card: Normally, if you're building a model, there are a few key parameters, like you need to get some kind of an elasticity of what a customer will do if faced with a higher price or if offered a shorter, faster delivery speed versus slower delivery speed. And if you have those elasticities, then you can start building up a model.

If you have even a fairly complicated dynamic model, normally there's a relatively small number of these parameters, and the value of the model is to take this set of parameters and try and tell a bit richer story — not just how the customer responds to an offer of a faster delivery today but how that affects their future purchases and whether they come back and buy other products or whatever. But you need credible estimates of those elasticities. It's not helpful to build a model and then just pull numbers out of the air [laughs]. And that's why A/B experiments are so important at Amazon.

AS: I asked about outstanding methodological questions that you're interested in, but how about economic questions more broadly that you think could really benefit from an empirical approach?

Card: In my field [labor economics], we've begun to realize that different firms are setting different wages for the same kinds of workers. And we're starting to think about two issues related to that. One is, how do workers choose between jobs? Do they know about all the jobs out there? Do they just find out about some of the jobs? We're trying to figure out exactly why it's okay in the labor market for there to be multiple wages for a certain class of workers. Why don't all the workers immediately try to go to one job? This seems to be a very important phenomenon.

And on the other side of that, how do employers think about it? What are the benefits to employers of a higher wage or lower wage? Is it just the recruiting, or is it retention, or is it productivity? Is it longer-term goals? That's front and center in the research that I do outside of Amazon.

AS: I was curious if there were any cases where a problem presented itself, and at first you didn't think there was any way to get an empirical handle on it, and then you figured out that there was.

We're supposed to be social scientists who are trying to see what people are doing and the problems they confront and trying to analyze them. ... That's different than this old-fashioned Adam Smith view of the economy as a perfectly functioning tool that we're just supposed to admire.
David Card

Card: I saw a really interesting paper that was done by a PhD student who was visiting my center at Berkeley. In European football, there are a lot of non-white players, and fan racism is pretty pervasive. This guy noticed that during COVID, they played a lot of games with no fans. So he was able to compare the performance of the non-white and white players in the pre-COVID era and the COVID era, with and without fans, and showed that the non-white players did a little bit better. That's the kind of question where you’re saying, How are we ever going to study that? But if you're thinking and looking around, there's always some angle that might be useful.

Imbens: That's a very clever idea. I agree with David. If you just pay attention, there are a lot of things happening that allow you to answer important questions. Maybe fan insults in sports itself isn't that big a deal, but clearly, racism in the labor market and having people treated differently is a big problem. And here you get a very clear handle on an aspect of it. And once you show it's a problem there, it's very likely that it shows up in arguably substantively much more important settings where it's really hard to study.

In the Netherlands for a long time, they had a limit on the number of students who could go to medical school. And it wasn't decided by the medical schools themselves; they couldn't choose whom to admit. It was partly based on a lottery. At some point, someone used that to figure out how much access to medical school is actually worth. So essentially, you have two people who are both qualified to go to medical school; one gets lucky in the lottery; one doesn't. And it turns out you're giving the person who wins the lottery basically a lot of money. Obviously, in many professions we can't just randomly assign people to different types of jobs. But here you get a handle on the value of rationing that type of education.

Card: I think that's really important. You know, we're supposed to be social scientists who are trying to see what people are doing and the problems they confront and trying to analyze them. In a way, that's different than this sort of old-fashioned Adam Smith view of the economy as a perfectly functioning tool that we're just supposed to admire. That is a difference, I think.

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You will join a team working at the frontier of tactile sensing and contact-rich manipulation, helping define how robots perceive and interact with objects through touch. Because we build the hands as well as the policies that drive them, you will have a direct line to the sensor, actuator, and mechanism designs your algorithms depend on — and real influence over how they evolve. This is an opportunity to solve hard problems across perception, learning, and physical interaction alongside a team of scientists and engineers building toward real-world deployment.
US, WA, Redmond
Amazon Leo is building a low Earth orbit satellite broadband network to deliver fast, affordable connectivity to customers around the world, including those underserved by traditional infrastructure. Operating a live constellation and its ground network at scale means service disruptions are an inevitable reality, and how quickly we detect them, understand them, and prevent them from recurring defines the trust we earn as a connectivity provider. We are seeking a talented Senior Applied Scientist to build the next generation of observability and availability science for the Leo network. Leo already detects outages, notifies affected customers, and restores service. The frontier is prediction and prevention: reasoning over complex network and ground-segment telemetry to autonomously detect anomalies before they reach customers, attribute root cause automatically across a sprawling event surface, and rationalize a large, still-maturing metric set so responders trust what the system tells them. In this role you will work backwards from the needs of customers and operations teams. You will own the scientific direction end to end, partnering closely with network engineers, the Network Operations Center, and the Incident Management team, and the Software and Networking orginization to translate a long-term science vision into concrete research and delivery roadmaps. Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum. Key job responsibilities * Own the observability and availability science end to end, from long-term vision to research roadmap to production delivery, working backwards from the needs of customers, the NOC, and network engineering. * Develop time-series and graph-based models with dynamic baselining that detect network and ground-segment anomalies before they cross the High Severity threshold, enabling proactive investigation rather than reactive response. * Reason over complex, multi-system telemetry to attribute cause automatically during live HSEs and LSEs, so Call Leaders and engineers spend time mitigating, not hunting. * Provide the science behind the network's bucketed availability decomposition (geometric and satellite coverage, ground and network segments, customer terminals, payload, and planning), attributing every movement to a true cause rather than noise, so leadership steers on signal and engineering effort lands where it actually moves availability and throughput. * Deliver the models, analyses, and metrics that feed the daily system readiness and validation review consumed by senior leadership and product and engineering, turning availability and throughput data into a defensible, evidence-based read on progress against GA entry criteria. * Own the recurring, fleet-wide "hot topic" investigations that span ASIC, firmware, payload, network, and planning, separating correlated symptoms from true root cause across thousands of nodes, quantifying how much availability or throughput each is costing, and answering whether it is a launch-blocking risk and whether it is improving. * Deliver alert correlation and deduplication, false-positive reduction, and metric-quality scoring so responders trust what the system tells them, directly supporting a large, still-maturing KPI set. * Tie your science to the unit the org actually measures: reduce detection and attribution time, raise availability against the network's bar, and increase the share of events prevented before customer impact. * Partner day to day with the Network Operations Center, Network Engineering, and the Incident Management (Call Leader) program; sit on live HSE/LSE bridges as the science partner and turn event learnings into model improvements. * Feed COEs and RCAs back into detection and attribution so recurring signatures are caught earlier, and help design and score gamedays that stress-test both the network and your models against real, closed events. * Build and deploy production pipelines on AWS (e.g., SageMaker, Bedrock, Glue) with model validation, monitoring, drift detection, and explainability, because operations teams must be able to trust and act on model output under pressure. * Set data-science standards, mentor scientists, and drive best practices across the Leo networking organization as the science function scales. * Produce explainable output and written narratives that let responders and leaders three or more levels up act on your models during and between events.
US, TX, Austin
The OTS ANCHOR (Analytics, Insights, and Centralized Hub for OTS Reporting) team is part of the WW IT Operations & RME organization, responsible for delivering data solutions that drive operational excellence across Amazon's global IT infrastructure. We build data pipelines, predictive models, develop analytical intelligence frameworks, and create AI-powered solutions that transform how Amazon manages, triages, and resolves IT operational incidents at scale pointing towards the Letting Data Tell the Story north start vision. We are seeking a Data Scientist to help own the end-to-end data science charter for critical operational workstreams — from forecasting IT service demand and capacity planning to designing intelligent severity triaging models and building the analytical backbone for agentic AI solutions. You will work backwards from complex operational problems to create models and solutions that directly impact the efficiency and reliability of Amazon's IT operations worldwide. Key job responsibilities - Design, develop, and deploy machine learning models for IT operations forecasting, including incident volume prediction, capacity planning, and workforce demand modeling - Build and maintain severity classification and intelligent triaging models that process thousands of daily IT service tickets across global regions - Develop anomaly detection systems to identify emerging patterns in operational data, supporting proactive incident prevention - Apply econometric and statistical methods to measure the impact of operational interventions and inform resource allocation decisions - Partner with engineering teams to productionize ML models via automated pipelines using AWS services (SageMaker, Step Functions, Lambda, Redshift) - Design and conduct experiments to empirically validate model performance and operational impact - Contribute to data quality monitoring frameworks and help maintain standards for operational data integrity - Collaborate with cross-functional teams (ServiceNow platform, Decision Intelligence, Field Operations) to translate analytical insights into actionable recommendations - Communicate findings, model performance, and recommendations to stakeholders and senior leaders through written documents and presentations - Contribute to the team's science roadmap, identifying opportunities to apply ML/AI (including Generative AI) to operational challenges A day in the life Amazon Benefits: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan
US, MA, North Reading
Robotics Applied Scientist II Intern/Co-op (2027) Are you passionate about robotics and research? Do you want to solve real customer problems through innovative technology? Do you enjoy working on scalable research and projects in a collaborative team environment? Do you want to see your science solutions directly impact millions of customers worldwide? We’re looking for current PhD students with a passion for robotic research and applications to join us in 2027 as Robotics Applied Scientist II Interns/Co-ops to shape the future of robotics and transform automation at Amazon’s scale. By applying to this role, you will be considered for Robotics Applied Scientist II Intern/Co-op (2027) opportunities across various Robotics teams at Amazon with different robotics research focus. Internship positions are available for multiple locations, durations (3 to 6+ months), and year-round start dates (winter, spring, summer, fall). Join us at the forefront of Applied Science, where your contributions will shape the future of Robotics! Key job responsibilities As a Robotics Applied Scientist II Intern/Co-op, you will work alongside global experts to advance the state of the art in robotics and artificial intelligence, tackling innovative problems that bridge the gap between research and real-world robotics implementation to innovate and build solutions on behalf of our customers. We are particularly interested in students with specialization and expertise in one or more of the following research areas: - Robotics - Artificial Intelligence - Robotics Manipulation (e.g., robot arm, grasping, dexterous manipulation, end of arm tools/end effector) - Autonomous Mobile Robots - Mobile Manipulation - Multi-Robot Coordination - Autonomous Navigation - Locomotion - Motion/Path Planning - Controls - Perception - Sensing - Robot Learning - Machine Learning - Computer Vision - Large Language Models (LLM), Vision-Language-Action Models (VLA), Vision-Language-Models (VLM) - World Models - Human-Robot Interaction - Robotics Simulation - Optimization - And related! Key responsibilities may include: - Develop novel, scalable algorithms and/or modeling techniques that advance the state-of-the-art in science areas such as robotics, artificial intelligence, or related - Tackle challenging, innovative research problems within robotics, artificial intelligence, or related that bridge the gap between theoretical advancement and practical robotics implementation - Collaborate with cross-functional teams to solve complex problems, and to communicate research findings clearly, leveraging your expertise in robotics, artificial intelligence, or related - Demonstrate the ability to work independently, thrive in a fast-paced, ever-changing environment - Leverage AI-powered tools where applicable to accelerate research, experimentation, and prototyping. - Critically review and validate outputs from AI tools and automated systems. About the team Explore Robotics Teams at Amazon At Amazon, robotics is where innovative research meets real-world deployment. There are many different specialized robotics teams, including the few highlighted below. Learn more about Robotics at Amazon here: https://www.amazon.science/research-areas/robotics Fulfillment Technologies and Robotics We build dynamic partnerships between people and intelligent machines. This intricate collaboration helps Amazon fulfill orders with unmatched accuracy. Working in symphony with our robotic technology, you’ll have the opportunity to extend your technical capabilities by working alongside some of the industry’s most advanced technologies. This includes our fleet of autonomous mobile robots, sophisticated control software, and technologies like language perception, machine learning, object recognition, and semantic understanding of commands. These technologies help us deliver an ever-improving customer and employee experience, as well as improve the safety of our facilities. Amazon Robotics Amazon Robotics is at the epicenter of robotics innovation. We design, test, and build mobile robots and mechatronic systems. Our offices, labs, test floors, and factories are close together, which means we can design the hardware, write the code, test, build, and watch it all come to life. Our areas of focus include advancements in autonomous mobility, AI, robotic management software, and much more. Fauna Fauna is focused on building capable, safe, and genuinely delightful robots for everyday life. Fauna’s goal is simple: make robots people actually want to live and interact with everyday. Fauna develops tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products. Fauna’s work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but overall experience. Amazon Fulfillment Technologies Amazon Fulfillment Technologies develops tech solutions that create network optimizations for all Amazon sites worldwide. We own network infrastructure and devices in all buildings and labor planning and scheduling technology for fulfillment centers in North America and Europe.
US, NY, New York
The FAIM (Full Funnel Agentic Intelligence and Models) builds the agentic AI systems behind next-generation advertising. The team develops multimodal foundation models and LLM-driven agents that power shopper understanding, audience-aware creative generation, and agentic advertising workflows. As a Principal Applied Scientist for the FAIM team, you will invent the models that help advertisers achieve desired outcomes. Today's state of the art models can setup ad campaigns to a specification, but do not understand advertising strategy well enough to help with abstract goals that real advertisers ask about like "how can I make more money." This is a rare charter to build foundational optimization science where little exists today, spanning campaign recommendation, cross-product budget allocation, incrementality measurement, and long-term-sales modeling. You will set technical direction for a growing team, partner with engineering and product to take models from research to production at Amazon scale, and directly move advertiser ROAS and new-to-brand growth. In this role you will - Own the science vision for developing evaluations of the Ads Agent - Partner with scientists from across Ads to develop best practices for evaluating agent performance both online and offline - Raise the science bar for all agent evaluations developed in Ads. - Own establishing a data driven foundation for making decisions about when new features are ready to launch in Ads Agent. Key job responsibilities - Define the long-term scientific vision for agent evaluations in Ads - Translate ambiguous advertiser needs and competing objectives into a concrete science roadmap. - Invent, prototype, and productionize machine learning and optimization solutions for joint budget allocation across sponsored ad products, spanning the shopper journey from awareness to purchase. - Develop rigorous approaches to incrementality measurement and long-term-sales modeling that ground optimization in true advertiser value. - Design and lead large-scale experiments and analyses to validate hypotheses and guide product direction. - Partner closely with engineering and product to define technical contracts, data schemas, and serving systems that carry models into production. - Raise the technical bar across science and engineering through mentorship, design reviews, and hands-on collaboration. - Grow scientific talent and publish impactful research internally and at top-tier venues.
CN, 31, Shanghai
As WWGS is committed to building an AI-native, agentic organization, the heart of SSG's evolution is to reinvent how we engage sellers with an AI-first mindset. Delivering that ambition at scale demands breakthrough innovation in our foundational capabilities, at ever-faster speed. To meet these priorities with the pace and focus they require, we are standing up a dedicated team, organized as a POD model - a lean, cross-functional team led by a single owner who holds end-to-end decisions and the business outcome, so we can move at the speed the business demands. Our priority is to build the capability to reach the right sellers at scale, anchored on two pillars: Seller Tagging and Good Contact. Through Seller Tagging, we will turn today's fragmented, siloed seller signals into a unified seller intelligence capability that deepens and broadens how well we truly understand every seller. Through Good Contact, we will resolve the seller identity gaps across our channels and systems, so that every engagement and every system that depends on it, can consistently reach the right seller contact. The Data Scientist will be part of the POD team and support the team to establish structured data governance and model training framework, and trail predict models with real business use cases. Key job responsibilities Design and deliver seller segmentation and propensity models at scale — incorporating GMS, category, growth trajectory, engagement signals, and lifecycle stage. Build contact quality scoring and lifecycle management systems (coverage optimization, dormancy detection, reactivation modeling). Define success metrics, experimentation frameworks (A/B, causal inference), and measurement methodology for seller engagement interventions. Productionize ML models and data products — partner with engineering to deploy seller scores, contact quality indices, and recommendation signals. Explore LLM/GenAI applications: automated insight generation from seller data, contact intent classification, and intelligent report synthesis. Serve as the science representative in bi-weekly NBS theme reviews; present findings and proposals to theme Bar Raisers and leadership. Collaborate with BIE team members to democratize analytical outputs via dashboards and self-serve tools. Contribute to cross-marketplace seller behavior analysis supporting Global Expansion strategy (IN, KR, VN, LATAM). Evaluate, integrate, and iterate on AI systems — assess new AI/ML tools, frameworks, and third-party models for applicability to seller intelligence use cases.