Amazon Redshift re-invented research paper and photos of Rahul Pathak, vice president of analytics at AWS, and Ippokratis Pandis, AWS senior principal engineer
The "Amazon Redshift re-invented" research paper will be presented at a leading database conference next month. Two of the paper's authors, Rahul Pathak (top right), vice president of analytics at AWS, and Ippokratis Pandis (bottom right), an AWS senior principal engineer, discuss the origins of Redshift, how the system has evolved in the past decade, and where they see the service evolving in the years ahead.

Amazon Redshift: Ten years of continuous reinvention

Two authors of Amazon Redshift research paper that will be presented at leading international forum for database researchers reflect on how far the first petabyte scale cloud data warehouse has advanced since it was announced ten years ago.

Nearly ten years ago, in November 2012 at the first-ever Amazon Web Services (AWS) re:Invent, Andy Jassy, then AWS senior vice president, announced the preview of Amazon Redshift, the first fully managed, petabyte-scale cloud data warehouse. The service represented a significant leap forward from traditional on-premises data warehousing solutions, which were expensive, inflexible, and required significant human and capital resources to operate.

In a blog post on November 28, 2012, Werner Vogels, Amazon chief technical officer, highlighted the news: “Today, we are excited to announce the limited preview of Amazon Redshift, a fast and powerful, fully managed, petabyte-scale data warehouse service in the cloud.”

Further in the post, Vogels added, “The result of our focus on performance has been dramatic. Amazon.com’s data warehouse team has been piloting Amazon Redshift and comparing it to their on-premise data warehouse for a range of representative queries against a two billion row data set. They saw speedups ranging from 10x – 150x!”

That’s why, on the day of the announcement, Rahul Pathak, then a senior product manager, and the entire Amazon Redshift team were confident the product would be popular.

“But we didn’t really understand how popular,” he recalls.

“At preview we asked customers to sign up and give us some indication of their data volume and workloads,” Pathak, now vice president of Relational Engines at AWS, said. “Within about three days we realized that we had ten times more demand for Redshift than we had planned for the entire first year of the service. So we scrambled right after re:Invent to accelerate our hardware orders to ensure we had enough capacity on the ground for when the product became generally available in early 2013. If we hadn’t done that preview, we would have been caught short.”

The Redshift team has been sprinting to keep apace of customer demand ever since. Today, the service is used by tens of thousands of customers to process exabytes of data daily. In June a subset of the team will present the paper “Amazon Redshift re-invented ” at a leading international forum for database researchers, practitioners, and developers, the ACM SIGMOD/PODS Conference in Philadelphia.

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The paper highlights four key areas where Amazon Redshift has evolved in the past decade, provides an overview of the system architecture, describes its high-performance transactional storage and compute layers, details how smart autonomics are provided, and discusses how AWS and Redshift make it easy for customers to use the best set of services to meet their needs.

Amazon Science recently connected with two of the paper’s authors, Pathak, and Ippokratis Pandis, an AWS senior principal engineer, to discuss the origins of Redshift, how the system has evolved over the past decade, and where they see the service evolving in the years ahead.

  1. Q. 

    Can you provide some background on the origin story for Redshift? What were customers seeking, and how did the initial version address those needs?

    A. 

    Rahul: We had been meeting with customers who in the years leading up to the launch of Amazon Redshift had moved just about every workload they had to the cloud except for their data warehouse. In many cases, it was the last thing they were running on premises, and they were still dealing with all of the challenges of on-premises data warehouses. They were expensive, had punitive licensing, were hard to scale, and customers couldn’t analyze all of their data. Customers told us they wanted to run data warehousing at scale in the cloud, that they didn’t want to compromise on performance or functionality, and that it had to be cost-effective enough for them to analyze all of their data.

    So, this is what we started to build, operating under the code name Cookie Monster. This was at a time when customers’ data volumes were exploding, and not just from relational databases, but from a wide variety of sources. One of our early private beta customers tried it and the results came back so fast they thought the system was broken. It was about 10 to 20 times faster than what they had been using before. Another early customer was pretty unhappy with gaps in our early functionality. When I heard about their challenges, I got in touch, understood their feedback, and incorporated it into the service before we made it generally available in February 2013. This customer soon turned into one of our biggest advocates.

    When we launched the service and announced our pricing at $1000 a terabyte per year, people just couldn’t believe we could offer a product with that much capability at such a low price point. The fact that you could provision a data warehouse in minutes instead of months also caught everyone’s attention. It was a real game-changer for this industry segment.

    Ippokratis: I was at IBM Research at the time working on database technologies there, and we recognized that providing data warehousing as a cloud service was a game changer. It was disruptive. We were working with customers’ on-premises systems where it would take us several days or weeks to resolve an issue, whereas with a cloud data warehouse like Redshift, it would take minutes. It was also apparent that the rate of innovation would accelerate in the cloud.

    In the on-premises world, it was taking months if not years to get new functionality into a software release, whereas in the cloud new capabilities could be introduced in weeks, without customers having to change a single line of code in their consuming applications. The Redshift announcement was an inflection point; I got really interested in the cloud, and cloud data warehouses, and eventually joined Amazon [Ippokratis joined the Redshift team as a principal engineer in Oct. 2015].

  2. Q. 

    How has Amazon Redshift evolved over the past decade since the launch nearly 10 years ago?

    A. 

    Ippokratis: As we highlight in the paper, the service has evolved at a rapid pace in response to customers’ needs. We focused on four main areas: 1) customers’ demand for high-performance execution of increasingly complex analytical queries; 2) our customers’ need to process more data and significantly increase the number of users who need to derive insights from that data; 3) customers’ need for us to make the system easier to use; and 4) our customers’ desire to integrate Redshift with other AWS services, and the AWS ecosystem. That’s a lot, so we’ll provide some examples across each dimension.

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    Offering the leading price performance has been our primary focus since Rahul first began working on what would become Redshift. From the beginning, the team has focused on making core query execution latency as low as possible so customers can run more workloads, issue more jobs into the system, and run their daily analysis. To do this, Redshift generates C++ code that is highly optimized and then sends it to the distributor in the parallel database and executes this highly optimized code. This makes Redshift unique in the way it executes queries, and it has always been the core of the service.

    We have never stopped innovating here to deliver our customers the best possible performance. Another thing that’s been interesting to me is that in the traditional business intelligence (BI) world, you optimize your system for very long-running jobs. But as we observe the behavior of our customers in aggregate, what’s surprising is that 90 percent of our queries among the billions we run daily in our service execute in less than one second. That’s not what people had traditionally expected from a data warehouse, and that has changed the areas of the code that we optimize.

    Rahul: As Ippokratis mentioned, the second area we focused on in the paper was customers’ need to process more data and to use that data to drive value throughout the organization. Analytics has always been super important, but eight or ten years ago it wasn’t necessarily mission critical for customers in the same way transactional databases were. That has definitely shifted. Today, core business processes rely on Redshift being highly available and performant. The biggest architectural change in the past decade in support of this goal was the introduction of Redshift Managed Storage, which allowed us to separate compute and storage, and focus a lot of innovation in each area.

    Diagram of the Redshift Managed Storage
    The Redshift managed storage layer (RMS) is designed for a durability of 99.999999999% and 99.99% availability over a given year, across multiple availability zones. RMS manages both user data as well as transaction metadata.

    Another big trend has been the desire of customers to query across and integrate disparate datasets. Redshift was the first data warehouse in the cloud to query Amazon S3 data, that was with Redshift Spectrum in 2017. Then we demonstrated the ability to run a query that scanned an exabyte of data in S3 as well as data in the cluster. That was a game changer.

    Customers like NASDAQ have used this extensively to query data that’s on local disk for the highest performance, but also take advantage of Redshift’s ability to integrate with the data lake and query their entire history of data with high performance. In addition to querying the data lake, integrated querying of transactional data stores like Aurora and RDS has been another big innovation, so customers can really have a high-performance analytics system that’s capable of transparently querying all of the data that matters to them without having to manage these complex integration processes that other systems require.

    Illustration of how a query flows through Redshift.
    This diagram from the research paper illustrates how a query flows through Redshift. The sequence is described in detail on pages 2 and 3 of the paper.

    Ippokratis: The third area we focused on in the paper was ease of use. One change that stands out for me is that on-premises data warehousing required IT departments to have a DBA (data base administrator) who would be responsible for maintaining the environment. Over the past decade, the expectation from customers has evolved. Now, if you are offering data warehousing as a service, the systems must be capable of auto tuning, auto healing, and auto optimizing. This has become a big area of focus for us where we incorporate machine learning and automation into the system to make it easier to use, and to reduce the amount of involvement required of administrators.

    Rahul: In terms of ease of use, three innovations come to mind. One is concurrency scaling. Similar to workload management, customers would previously have to manually tweak concurrency or reset clusters of the manually split workloads. Now, the system automatically provisions new resources and scales up and down without customers having to take any action. This is a great example of how Redshift has gotten much more dynamic and elastic.

    The second ease of use innovation is automated table optimization. This is another place where the system is able to observe workloads and data layouts and automatically suggest how data should be sorted and distributed across nodes in the cluster. This is great because it’s a continuously learning system so workloads are never static in time.

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    Customers are always adding more datasets, and adding more users, so what was optimal yesterday might not be optimal tomorrow. Redshift observes this and modifies what's happening under the covers to balance that. This was the focus of a really interesting graph optimization paper that we wrote a few years ago about how to analyze for optimal distribution keys for how data is laid out within a multi-node parallel-processing system. We've coupled this with automated optimization and then table encoding. In an analytics system, how you compress data has a big impact because the less data you scan, the faster your queries go. Customers had to reason about this in the past. Now Redshift can automatically determine how to encode data correctly to deliver the best possible performance for the data and the workload.

    The third innovation I want to highlight here is Amazon Redshift Serverless, which we launched in public preview at re:Invent last fall. Redshift Serverless removes all of the management of instances and clusters, so customers can focus on getting to insights from data faster and not spend time managing infrastructure. With Redshift Serverless, customers can simply provision an endpoint and begin to interact with their data, and Redshift Serverless will auto scale and automatically manage the system to essentially remove all of that complexity from customers.

    Customers can just focus on their data, set limits to manage their budgets, and we deliver optimal performance between those limits. This is another massive step forward in terms of ease of use because it eliminates any operations for customers. The early response to the preview has been tremendous. Thousands of customers have been excited to put Amazon Redshift Serverless through its paces over the past few months, and we’re excited about making it generally available in the near future.

    Amazon Redshift architecture diagram
    The Amazon Redshift architecture as presented in the research paper.

    Ippokratis: A fourth area of focus in the paper is on integration with other AWS services, and the AWS ecosystem. Integration is another area where customer behavior has evolved from traditional BI use cases. Today, cloud data warehouses are a central hub with tight integration with a broader set of AWS services. We provided the ability for customers to join data from the warehouse with the data lake. Then customers said they needed access to high-velocity business data in operational databases like Aurora and RDS, so we provided access to these operational data stores. Then we added support for streams, as well as integration with SageMaker and Lambda so customers can run machine learning training and inference without moving their data, and do generic compute. As a result, we’ve converted the traditional BI system into a well-integrated set of AWS services.

    Rahul: One big area of integration has been with our machine-learning ecosystem. With Redshift ML we have enabled anyone who knows SQL to take advantage of all of our machine-learning innovation. We built the ability to create a model from the SQL prompt, which gets the data into Amazon S3 and calls Amazon SageMaker, to use automated machine learning to build the most appropriate model to provide predictions on the data.

    This model is compiled efficiently and brought back into the data warehouse for customers to run very high-performance parallel inferences with no additional compute or no extra cost. The beauty of this integration is that every innovation we make within SageMaker means that Redshift ML gets better as well. This is just another means by which customers benefit from us connecting our services together.

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    Another big area for integration has been data sharing. Once we separated storage and compute layers with RA3 instances, we could enable data sharing, giving customers the ability to share data with clusters in the same account, and other accounts, or across regions. This allows us to separate consumers from producers of data, which enables things like modern data mesh architectures. Customers can share data without data copying, so they are transactionally consistent across accounts.

    For example, users within a data-science organization can securely work from the shared data, as can users within the reporting or marketing organization. We’ve also integrated data sharing with AWS Data Exchange, so now customers can search for — and subscribe to — third-party datasets that are live, up to date, and can be queried immediately in Redshift. This has been another game changer from the perspective of setting data free, enabling data monetization for third-party providers, and secure and live data access and licensing for subscribers for high-performance analytics within and across organizations. The fact that Redshift is part of an incredibly rich data ecosystem is a huge win for customers, and in keeping with customers’ desire to make data more pervasively available across the company.

  3. Q. 

    You indicate in the paper that Redshift innovation is continuing at an accelerated pace.  How do you see the cloud data warehouse segment evolving – and more specifically Redshift – over the next several years?

    A. 

    Rahul: A few things will continue to be true as we head into the future. Customers will be generating ever more amounts of data, and they’re going to want to analyze that data more cost effectively. Data volumes are growing exponentially, but obviously customers don't want their costs growing exponentially. This requires that we continue to innovate, and find new levels of performance to ensure that the cost of processing a unit of data continues to go down.

    We’ll continue innovating in software, in hardware, in silicon, and in using machine learning to make sure we deliver on that promise for customers. We’ve delivered on that promise for the past 10 years, and we’ll focus on making sure we deliver on that promise into the future.

    I’m very proud of what the team has accomplished, but equally as excited about all the things we’re going to do to improve Redshift in the future.
    Ippokratis Pandis

    Also, customers are always going to want better availability, they’re always going to want their data to be secure, and they’re always going to want more integrations with more data sources, and we intend to continue to deliver on all of those. What will stay the same is our ability to offer the-best in-segment price performance and capabilities, and the best-in-segment integration and security because they will always deliver value for customers.

    Ippokratis: It has been an incredible journey; we have been rebuilding the plane as we’ve been flying it with customers onboard, and this would not have happened without the support of AWS leadership, but most importantly the tremendous engineers, managers, and product people who have worked on the team.

    As we did in the paper, I want to recognize the contributions of Nate Binkert and Britt Johnson, who have passed, but whose words of wisdom continue to guide us. We’ve taken data warehousing, what we learned from books in school (Ippokratis earned his PhD in electrical and computer engineering from Carnegie Mellon University) and brought it to the cloud. In the process, we’ve been able to innovate, and write new pages in the book. I’m very proud of what the team has accomplished, but equally as excited about all the things we’re going to do to improve Redshift in the future.

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RBS (Retail Business Services) Tech team works towards enhancing the customer experience (CX) and their trust in product data by providing technologies to find and fix Amazon CX defects at scale. Our platforms help in improving the CX in all phases of customer journey, including selection, discoverability & fulfilment, buying experience and post-buying experience (product quality and customer returns). The team also develops GenAI platforms for automation of Amazon Stores Operations. As a Sciences team in RBS Tech, we focus on foundational ML research and develop scalable state-of-the-art ML solutions to solve the problems covering customer experience (CX) and Selling partner experience (SPX). We work to solve problems related to multi-modal understanding (text and images), task automation through multi-modal LLM Agents, supervised and unsupervised techniques, multi-task learning, multi-label classification, aspect and topic extraction for Customer Anecdote Mining, image and text similarity and retrieval using NLP and Computer Vision for product groupings and identifying duplicate listings in product search results. Key job responsibilities As an Applied Scientist, you will be responsible to design and deploy scalable GenAI, NLP and Computer Vision solutions that will impact the content visible to millions of customer and solve key customer experience issues. You will develop novel LLM, deep learning and statistical techniques for task automation, text processing, image processing, pattern recognition, and anomaly detection problems. You will define the research and experiments strategy with an iterative execution approach to develop AI/ML models and progressively improve the results over time. You will partner with business and engineering teams to identify and solve large and significantly complex problems that require scientific innovation. You will independently file for patents and/or publish research work where opportunities arise. The RBS org deals with problems that are directly related to the selling partners and end customers and the ML team drives resolution to organization level problems. Therefore, the Applied Scientist role will impact the large product strategy, identifies new business opportunities and provides strategic direction which is very exciting.
US, NY, New York
We are looking for an Applied Scientist III to set the scientific direction for the next generation of agentic AI applications that guide Amazon advertisers. In this role you will define, lead and build the science behind agentic systems that reason, plan, and act autonomously to manage and optimize ad campaigns based on a deep understanding of the advertiser and the marketplace. You will own the agentic architecture end to end, partnering closely with product and engineering leaders to translate a long-term science vision into concrete research and engineering roadmaps. Working backwards from the needs of millions of advertisers, you will take the lead on medium-to-large, ambiguous problems where neither the problem nor the solution is well defined, and deliver customer-facing products that help advertisers create, optimize, and grow their campaigns. You will invent new methods at the product level, and drive their adoption across multiple teams. This role combines science leadership, technical depth, product focus, and business understanding: you will raise the science bar, build consensus on approach across partners, and mentor scientists and engineers while remaining deeply hands-on with the hardest technical problems. Key job responsibilities As an Applied Scientist III on this team you will: - Define the science vision for the agentic campaign management system and, with product and engineering leaders, turn it into delivery roadmaps. - Build agentic systems that autonomously manage and optimize ad campaigns — encoding auction and marketplace dynamics (bidding, budget pacing, keyword and targeting decisions) while balancing advertiser ROI, shopper experience, and marketplace health. - Define and curate the datasets and signals needed to train and evaluate these agents — advertiser and campaign data, auction and bid/budget signals, impressions, clicks, conversions, and search-term/keyword performance. - Stay deeply hands-on: write production-quality, critical-path code and build core components that take agentic systems from prototype to launch. - Own the agentic architecture — planning, tool use and integration (e.g., MCP), long-horizon reasoning (e.g., ReAct, CoT/ToT), and multi-agent orchestration — and stay deeply hands-on, writing production-quality, critical-path code from prototype to launch. - Define the evaluation and safety methodology for agent workflows and drive its adoption as the bar for reliability and trust. - Drive the team's scientific agenda, mentor scientists and engineers, and represent the team in the internal and external scientific community. About the team The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through the latest generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. This team within Sponsored Products and Brands is focused on guiding and supporting millions of advertisers to meet their advertising needs of creating and managing ad campaigns. At this scale, the complexity of diverse advertiser goals, campaign types, and market dynamics creates both a massive technical challenge and a transformative opportunity: even small improvements in guidance systems can have outsized impact on advertiser success and Amazon’s retail ecosystem. Our vision is to build a highly personalized, context-aware agentic advertiser guidance system that leverages LLMs together with tools such as auction simulations, ML models, and optimization algorithms. This agentic framework, will operate across both chat and non-chat experiences in the ad console, scaling to natural language queries as well as autonomously manage campaigns based on deep understanding of the advertiser. To execute this vision, we collaborate closely with stakeholders across Ad Console, Sales, and Marketing to identify opportunities—from high-level product guidance down to granular keyword recommendations—and deliver them through a tailored, personalized experience. Our work is grounded in state-of-the-art agent architectures, tool integration, reasoning frameworks, and model customization approaches (including tuning, MCP, and preference optimization), ensuring our systems are both scalable and adaptive.
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company's Think Big leadership principle to the next level. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you're interested in innovating at scale to address big challenges in the world, this is the team for you. As a Research Scientist, you will work with a unique and gifted team developing exciting products for consumers and collaborate with cross-functional teams. Our team rewards intellectual curiosity while maintaining a laser-focus in bringing products to market. Competitive candidates are responsive, flexible, and able to succeed within an open, collaborative, entrepreneurial, startup-like environment. At the intersection of both academic and applied research in this product area, you have the opportunity to work together with some of the most talented scientists, engineers, and product managers. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
US, WA, Seattle
Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads. Prime Video Personalization and Discovery organization operates at a global scale and is a critical part of Prime Video’s flywheel. We are responsible for matching customers with the right content at the right time, at all touch points throughout customers' content discovery journey: from home page, title page, and search page, to showing recommendations at the end of an episode or a movie. We drive both immediate and long-term business objectives while delighting our customers. Key job responsibilities As a Sr. Manager, Applied Science, in the Prime Video Personalization and Discovery organization, you will be responsible for optimizing the complete customer experience, across the touch points throughout customers’ discovery journey. This includes building AI and optimization solutions, working with product, engineering teams to deliver the optimal balance of customer delight and business outcomes. About the team Prime Video Personalization and Discovery (PVPD) is dedicated to creating a highly personalized content discovery experience that not only delights our customers but also drives both short-and long-term business goals. Our scope includes personalized recommendations, search, marketing, and the advanced machine learning technology and infrastructure that underpins these experiences. Our mission is to automate and enhance customer engagement through personalization, using ML and Generative AI.
US, NY, New York
Application deadline: Applications will be accepted on an ongoing basis Applied Scientists in AWS Automated Reasoning develop and apply bleeding-edge formal methods, automated reasoning techniques, and neurosymbolic approaches to ensure the security, reliability, and correctness of Amazon/AWS services and customer applications. Our tools are called billions of times daily, powering the backbone of Amazon's products and services. We are changing the way computer systems are developed and operated, raising the bar for security, durability, availability, and quality. At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Application areas span cloud infrastructure verification, cryptographic assurance, AI safety, drone safety, and formal guarantees for generative AI systems. Our methods range from interactive theorem proving and constraint solving to neuro-inspired proof search This is a unique opportunity to get in early on a fast-growing segment of the business and help shape the technology, product, and business. You will have a chance to utilize your deep technical expertise within a fast-moving environment and make a large business and customer impact. Key job responsibilities • Design and implement algorithms and formal methods for automated reasoning, including constraint solving, model checking, static analysis, theorem proving, and program synthesis to verify the correctness, security, and reliability of computing systems. • Solve large or significantly complex problems that require deep knowledge and scientific innovation in your domain; own strategic problem solving and take the lead on design, implementation, and delivery of solutions with long-term quantifiable impact. • Develop new decision procedures, heuristics, and search strategies that improve the scalability and accuracy of verification tools; build and deploy production-grade automated reasoning systems at Amazon scale. • Explore and apply generative AI and machine learning techniques to enhance automated reasoning capabilities, including learning-based heuristics for search and optimization, neural approaches to symbolic reasoning, and methods for verifying the correctness of AI-generated code. • Develop automated reasoning techniques for generative AI and agentic coding systems, including methods for ensuring the safety and alignment of autonomous software agents and applying formal guarantees to large language model outputs. • Conduct original research snd publish findings in peer-reviewed venues. • Work with customer teams to understand the nature of their software and the properties they need to establish; identify tools and methods capable of addressing verification needs, including novel analysis capabilities. • Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing deep knowledge and experience; collaborate with partner teams to translate verification capabilities into production systems. • Mentor scientists and engineers on formal methods, neurosymbolic techniques, and best practices for building reliable automated reasoning systems; assist in career development of others.
US, CA, Santa Clara
The Data Intelligence team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data-driven strategies and addressing complex data challenges. With your expertise in AI, text analysis, embeddings, language modeling, and generation, you'll design and develop scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience improvements, and set new global standards for customer experience. This role requires you to work with a cross-functional team, including scientists, engineers, and product managers, to develop scalable and maintainable AI solutions for both structured and unstructured data. The ideal candidate has strong technical skills in AI techniques (e.g., automated reasoning, reasoning, planning, knowledge representation), excellent written documentation skills, and experience with big data technologies. Success in this role requires combining deep business knowledge with hands-on technical skills to solve customer problems and address complex technical challenges. Key job responsibilities - Develop innovative solutions to complex problems (e.g., Automated Reasoning for Trusted AI-Enabled Customer Service). - Apply technical expertise to implement novel algorithms and modeling solutions, in collaboration with other scientists and engineers. - Analyze data and define metrics to identify actionable insights and measure improvements in customer experience. - Communicate results and insights to both technical and non-technical audiences through written reports, presentations, and internal/external publications. - Collaborate with product management and engineering teams to integrate and optimize models in production systems. A day in the life A typical day as an Applied Scientist in the Data Intelligence team involves combining business expertise with hands-on problem-solving in ML and AI. The role encompasses tackling complex data initiatives, ensuring alignment with customer needs and business objectives, and translating business requirements into practical AI-driven solutions. Working collaboratively with cross-functional teams, this position involves designing and enhancing AI models, focusing on efficiency, precision, and scalability. Daily activities include ensuring data quality, monitoring model performance, and generating actionable insights from vast amounts of information. Each day presents opportunities to resolve complex technical challenges, advance important AI projects, and conceive innovative ways to leverage data in transforming the customer experience. About the team The Data Intelligence team is a new function within Amazon Customer Service. We develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), and Natural Language Processing (NLP) techniques to enhance customer service associate and customer experiences.
US, CA, East Palo Alto
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Key job responsibilities Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more startup than big company. We’ll need to tackle problems that span a variety of domains: computer vision, image recognition, machine learning, real-time and distributed systems. As an Applied Scientist, you will help solve a variety of technical challenges and mentor other scientists. You will tackle challenging, novel situations every day and given the size of this initiative, you’ll have the opportunity to work with multiple technical teams at Amazon in different locations. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving problems that, frankly, haven’t been solved at scale before - anywhere. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of people. A key focus of this role will be developing and implementing advanced visual reasoning systems that can understand complex spatial relationships and object interactions in real-time. You'll work on designing autonomous AI agents that can make intelligent decisions based on visual inputs, understand customer behavior patterns, and adapt to dynamic retail environments. This includes developing systems that can perform complex scene understanding, reason about object permanence, and predict customer intentions through visual cues. About the team Just Walk Out (JWO) is a new kind of store with no lines and no checkout—you just grab and go! Customers simply use the Amazon Go app to enter the store, take what they want from our selection of fresh, delicious meals and grocery essentials, and go! Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design.
US, CA, San Francisco
Join the next revolution in robotics at Amazon's Frontier AI & Robotics team, where you'll work alongside world-renowned AI pioneers to push the boundaries of what's possible in robotic intelligence. As a Member of Technical Staff, you'll be at the forefront of developing breakthrough foundation models that enable robots to perceive, understand, and interact with the world in unprecedented ways. You'll drive independent research initiatives in areas such as perception, manipulation, science understanding, locomotion, manipulation, sim2real transfer, multi-modal foundation models and multi-task robot learning, designing novel frameworks that bridge the gap between state-of-the-art research and real-world deployment at Amazon scale. In this role, you'll balance innovative technical exploration with practical implementation, collaborating with platform teams to ensure your models and algorithms perform robustly in dynamic real-world environments. You'll have access to Amazon's vast computational resources, enabling you to tackle ambitious problems in areas like very large multi-modal robotic foundation models and efficient, promptable model architectures that can scale across diverse robotic applications. Key job responsibilities - Drive independent research initiatives across the robotics stack, including robotics foundation models, focusing on breakthrough approaches in perception, and manipulation, for example open-vocabulary panoptic scene understanding, scaling up multi-modal LLMs, sim2real/real2sim techniques, end-to-end vision-language-action models, efficient model inference, video tokenization - Design and implement novel deep learning architectures that push the boundaries of what robots can understand and accomplish - Lead full-stack robotics projects from conceptualization through deployment, taking a system-level approach that integrates hardware considerations with algorithmic development, ensuring robust performance in production environments - Collaborate with platform and hardware teams to ensure seamless integration across the entire robotics stack, optimizing and scaling models for real-world applications - Contribute to the team's technical strategy and help shape our approach to next-generation robotics challenges A day in the life - Design and implement novel foundation model architectures and innovative systems and algorithms, leveraging our extensive infrastructure to prototype and evaluate at scale - Collaborate with our world-class research team to solve complex technical challenges - Lead technical initiatives from conception to deployment, working closely with robotics engineers to integrate your solutions into production systems - Participate in technical discussions and brainstorming sessions with team leaders and fellow scientists - Leverage our massive compute cluster and extensive robotics infrastructure to rapidly prototype and validate new ideas - Transform theoretical insights into practical solutions that can handle the complexities of real-world robotics applications About the team At Frontier AI & Robotics, we're not just advancing robotics – we're reimagining it from the ground up. Our team is building the future of intelligent robotics through innovative foundation models and end-to-end learned systems. We tackle some of the most challenging problems in AI and robotics, from developing sophisticated perception systems to creating adaptive manipulation strategies that work in complex, real-world scenarios. What sets us apart is our unique combination of ambitious research vision and practical impact. We leverage Amazon's massive computational infrastructure and rich real-world datasets to train and deploy state-of-the-art foundation models. Our work spans the full spectrum of robotics intelligence – from multimodal perception using images, videos, and sensor data, to sophisticated manipulation strategies that can handle diverse real-world scenarios. We're building systems that don't just work in the lab, but scale to meet the demands of Amazon's global operations. Join us if you're excited about pushing the boundaries of what's possible in robotics, working with world-class researchers, and seeing your innovations deployed at unprecedented scale.