How some of AWS's most innovative customers are using computer vision technologies

From counting fish to identifying touchdowns, AWS customers are utilizing computer vision and pattern recognition technologies to improve business processes and customer experiences.

Computer vision, the automatic recognition and description of images and video, has applications that are far-reaching, from identifying defects in high speed assembly lines and its use in autonomous robots, to the analysis of medical images, and the identification of products and people in social media. This week, in line with the IEEE Computer Vision and Pattern Recognition (CVPR) conference, we’ve rounded up examples of how some of AWS's most innovative customers are utilizing computer vision and pattern recognition technologies to improve business processes and customer experiences. This includes approaches such as data scientists building custom vision models using Amazon SageMaker, and application developers using Amazon Rekognition and Amazon Textract to embed computer vision into their applications.

Advertising

REA Group image
REA Group has developed an image compliance system that automatically detects any noncompliance and notifies home sellers.
fstop123/Getty Images

In advertising and other online media, computer vision can automate content moderation. REA Group, a multinational digital advertising company specializing in property and real estate, provides search-based portals that enable property sellers to upload images of properties on the market to deliver a wide, searchable selection to their consumers. REA Group discovered that images uploaded to their portal often weren’t compliant with their usage terms. Some images included trademarks or contact details of the sellers, which created lead attribution challenges. They set up a dedicated team of individuals to manually review the images for unapproved content, but the large volume of daily uploads and the additional review process delayed the property listing time by several days. The REA team developed an image compliance system that automatically detects any noncompliance and notifies sellers. To augment their existing machine learning models, they're using Amazon Rekognition Text in Image, which detects and extracts text in images, enabling them to increase the accuracy of detecting noncompliance and reduce false positives by more than 56 percent. They added business rules that factored in a variety of predictions from their own models, and from Amazon Rekognition, to enable automated decision-making.

Agriculture

fin.png
Aquabyte's machine learning algorithms can estimate how much a fish weighs while still in the water.

Agriculture has also benefited from computer vision. Fish farming is one of the most efficient sources of protein, since a pound of feed equates to nearly a pound of protein. But the cold, dark waters of fish habitats make it nearly impossible to effectively manage these farms from the surface. Historically, fish farmers have had to randomly scoop fish out of the water to measure their weight and check for disease. Aquabyte’s machine learning solution reimagines this process by using underwater cameras that keep tabs on the fish and compare photos of them over time. The machine learning algorithms, running on Amazon SageMaker, can estimate how much each fish weighs while it’s still in the water. The system can also monitor the fish for sea lice, a parasite that is a major problem in salmon farms, and the subject of significant regulation in Norway, where the bulk of Aquabyte’s client base currently operates. Without a solution like Aquabyte, managing sea lice amounts to nearly a quarter of the cost of operating a salmon farm. Aquabyte’s cameras have counted 2 million sea lice to date, the result of billions of images being captured. The Aquabyte team has been working on methods that would allow farmers to track individual fish for growth-tracking and breeding purposes. In the future, machine learning might even help automate elements of the farms by intelligently distributing fish feed, for example.

Autonomous driving

grid.png
DeepMap is focused on solving the mapping and localization challenge for autonomous vehicles.

Industries like autonomous driving wouldn’t even be possible without the help of computer vision. Perhaps you think the world is already sufficiently mapped. With the advent of satellite images and Google Street View, it seems like every square inch of the globe is represented in data. But for autonomous vehicles, much of the world is uncharted territory. That’s because the maps designed for humans “can’t be consumed by robots,” says Tom Wang, the director of engineering at DeepMap, a Palo Alto startup focused on solving the mapping and localization challenge for autonomous vehicles. According to Wang, these new kinds of vehicles need higher precision maps with richer semantics, things like the traffic signals, a lot of different traffic signs, driving boundaries, and connecting lanes. For DeepMap computer vision is critical. DeepMap needs to run a vast volume of image detections to automatically generate a comprehensive list of map features and detect dynamic road changes. Using Amazon SageMaker, DeepMap updates training models within a day and runs image detection on tens of millions of images on a daily basis to keep up with ever-changing conditions.

Education

Certipass, a UNI ISO standards accredited body for the certification of digital skills
Certipass was able to build their solution in under 30 days, enabling all their testing centers to test candidates online during the COVID-19 pandemic.
fizkes/Getty Images/iStockphoto

In the wake of the COVID-19 pandemic, many educational institutions needed to quickly pivot to the online proctoring of exams, leading to a need for new ways to verify identification. Certipass, a UNI ISO standards accredited body for the certification of digital skills, is the primary provider of the international digital competency certification –European Informatics Passport (EIPASS).

Since the EIPASS Certification is an international standard, Certipass has made it their mission to ensure maximum security, objectiveness, transparency, and fairness during the entire online evaluation process. Certipass used Amazon Rekognition for automated candidate identity verification during tests that are in line with e-Competence Framework for Information and Communication Technology (CEN) and The Digital Competence Framework for Citizens (Joint Research Centre). They were able to build the solution in under 30 days to enable all their testing centers to test candidates online during COVID-19.

Financial services

Aella Credit
Aella Credit provides easy access to credit in emerging markets using biometric, employer, and mobile phone data
Victor Karanja/Getty Images

In financial services, Aella Credit provides easy access to credit in emerging markets using biometric, employer, and mobile phone data. For those in emerging markets, identity verification and validation is one of the major challenges to accessing retail banking services. How can you know that people are who they say they are in communities that don't have proper identification systems? Aella Credit uses Amazon Rekognition to analyze images to verify a customer’s identity and give them access to financial and healthcare services with minimal friction. Amazon Rekognition helps to automate video and image analysis, with no machine learning expertise required. What would have taken days to verify someone’s identity manually, now happens in seconds. Customers can actually receive their loan in their account in less than five minutes, broadening access to credit.

Financial technology

To make sure users are getting the largest possible tax refund, Intuit incorporates machine learning throughout the TurboTax experience to help users file their taxes more efficiently. TurboTax uses machine learning to shorten the filing process, which takes an average of 13 hours.

Taxes image for AWS customer success story
TurboTax utilizes machine learning to shorten the filing process.
simpson33/Getty Images/iStockphoto

With Intuit’s computer vision capabilities supported by Amazon Textract, entering information from tax forms like W2s or 1099s takes seconds. Rather than a user having to enter form fields manually, the service scans pictures of the forms and digitizes them. Then, using contextual data from TurboTax’s existing database of tax codes and compliance forms, Amazon Textract verifies accuracy and identifies any anomalies or missing data for the user.

Healthcare

face.png
By combining the power of machine learning and computer vision, an interdisciplinary team of researchers at Duke University has created a faster, less expensive, more reliable, and more accessible system to screen children for autism spectrum disorder.

Machine learning plays a key role in many health-related realms - from providers and payers looking to expedite the care continuum to pharma and biotech researchers looking to reduce costs and speed up the drug discovery and disease detection process. Researchers at Duke Center for Autism and Brain Development are using machine learning to screen for autism spectrum disorder (ASD) in children. It’s critically important to diagnose ASD as early in a child’s development as possible — starting treatment for ASD at an age of 18 to 24 months can increase a child’s IQ by up to 17 points—in some cases moving them into the “average” child IQ range of 90-110 (or above it)—and, in turn, significantly improving their quality of life. Currently, the wait time for children to receive a diagnosis could be well after the child’s third birthday. By combining the power of machine learning and computer vision, powered by AWS, an interdisciplinary team of researchers at Duke University have created a faster, less expensive, more reliable, and more accessible system to screen children for ASD.

Media and entertainment

Computer vision technology is helping sports organizations like the National Football League (NFL) improve the game for fans. The NFL works with AWS to develop real-time, state-of-the-art cloud technology leveraging machine learning and artificial intelligence to increase the efficiency and pace of the game.

For example, deep learning and computer vision technologies are being explored to aid game officiating including real-time football tracking. Within days, AWS and NFL scientists were able to create custom training data sets of thousands of images extracted from NFL broadcast game footage using Amazon SageMaker Ground Truth.

NFL football
Deep learning and computer vision technologies are being explored by the NFL to aid game officiating, including real-time football tracking.
CREDIT: National Foottball League

Working with the Amazon ML Solutions Lab, Amazon SageMaker and GluonCV with MXNet were used to train and optimize several state-of-the-art deep learning-based object detection models such as Faster-RCNN and Yolov3, to accurately detect the football across video frames. This led to a first-of-its-kind football tracking model that performs well in a number of complex scenarios, such as when the ball is highly occluded or is partially visible in different camera angles.

The NFL also uses computer vision to more easily and quickly search through thousands of media assets. The NFL photo team, official photographers of the NFL, has millions of photos in archive and generates 500,000 photos each season. Manually, they were able to tag 50,000 images over 18 months. By using Amazon Rekognition custom face collection, text in image, object detection, and Custom Labels, an automated machine learning object detection service, they were able to apply detailed tags for players, teams, objects, action, jerseys, location, etc. to their entire photo collection in a fraction of time it took previously. This allowed them to make these photos searchable and usable to everyone in the company in ways that weren't possible before.

For Sportradar, the global provider of sports and intelligence for the betting and media industries providing data coverage from more than 200,000 events annually, advances in computer vision are an opportunity to expand the depth of sports data offered to customers and reduce the costs of data collection through automation.

Sports betting image for AWS customer success story
For Sportradar, advances in computer vision are an opportunity to expand the depth of sports data offered to customers and reduce the costs of data collection through automation.
scyther5/Getty Images/iStockphoto

Sportradar is investing in computer vision research both through internal development and external partnerships to build computer vision data collection capabilities with an initial focus on tennis, soccer and snooker. Working with the Amazon ML Solutions Lab, Sportradar is exploring the application of state-of-the-art deep learning models for automated match event detection in soccer, moving beyond player and ball localization to understanding the intent of the play in terms of what is happening in the game.

To bring this technology into production as it matures, Sportradar is leveraging AWS services including Amazon SageMaker, EKS, MSK, FSx and Amazon’s broad range of GPU and CPU compute instances for its computer vision processing pipeline. This infrastructure allows Sportradar's researchers to test and validate computer vision models at scale and bring models from the lab to production with minimal effort while delivering the low latency, reliability and scalability needed for live sports betting use cases.

You can find more ways that AWS customers are innovating with computer vision here. More information about Amazon's participation at CVPR is available here.

Related content

US, CA, Sunnyvale
Come join the Device connectivity team in building the next generation of innovative wireless solution that create a magical experience on our products and services. We actively engage in strategic initiatives, foster partnerships with industry and academia, leverage foundational artificial intelligence and large language models to stay at the forefront of the technological advancements. We are seeking an experienced Applied Science Manager to lead and grow a team of applied scientists who are pushing the boundaries of AI/ML in wireless connectivity and sensing. In this role, you will combine deep technical expertise with strong people leadership to drive scientific innovation that directly impacts millions of customers worldwide. Key job responsibilities As a Applied Science Manager in the team, you will: Build, mentor, and develop a high-performing team of applied scientists, setting the technical bar through code reviews, design reviews, and hands-on contributions while fostering a culture of scientific excellence, innovation, and operational rigor. Define and drive the AI/ML science roadmap for wireless solutions by developing a deep understanding of Amazon's Devices and Services offerings, translating complex business problems into well-defined scientific challenges, identifying high-risk and high-impact technical directions, and guiding your team to deliver them from conception through production. Collaborate cross-functionally with engineering, product, and business partners to drive ML development from research through optimization and onto production devices, aligning science investments with product goals while meeting on-device performance, latency, and resource constraints. Balance exploratory research with production delivery timelines, ensuring the team maintains scientific rigor while meeting business commitments. Represent the team's AI innovations to both internal leadership and the external scientific community through leadership reviews, publications, patents, and conference presentations, providing clear articulation of science strategy, progress, and impact. About the team About the team Device Connectivity team is empowering possibilities through wireless innovation on our devices and through services, our vision is to design and develop transformative products and services that consistently exceed our customers' expectations.
US, WA, Bellevue
What does it take to build a foundation model that can forecast demand for hundreds of millions of products — including ones that have never been sold before? At Amazon, our Demand Forecasting team is tackling one of the most ambitious challenges in applied time series research: building large-scale foundation models that generalize across an enormous and diverse catalog of products, geographies, and business contexts. This is not incremental modeling work. We are redefining what's possible in demand forecasting. Our team operates at a scale that is unmatched in industry. We run experiments across millions of products simultaneously, pushing the boundaries of what foundation models can learn from vast, heterogeneous time series data. We are also exploring novel data generation techniques that augment our already unprecedented dataset — opening new frontiers in model generalization and forecasting for products with limited or no sales history. The models you build here will ship to production and directly influence hundreds of millions of dollars in automated inventory decisions every week, labor plans for tens of thousands of employees, and Amazon's financial outlook. Beyond operational impact, this team contributes to the broader scientific community and advances the state of the art in time series foundation models. If you are a scientist who wants to work at the frontier of time series research, at a scale no academic lab or startup can match, and see your work deployed to real-world impact — this is the team for you. Key job responsibilities - Design and run rigorous experiments at scale to evaluate and improve foundation model performance across hundreds of millions of products, geographies, and business verticals - Lead the end-to-end lifecycle of forecasting models — from research and experimentation through production launch — including defining success metrics, obtaining stakeholder sign-off, and managing rollout - Conduct online and offline labs to measure the real-world impact of forecast improvements beyond accuracy, including downstream supply chain, inventory, and financial outcomes - Develop and deploy production-grade deep learning and statistical models using Python, Scala, SQL, and related tools - Perform large-scale exploratory data analysis to uncover patterns, identify opportunities, and inform model development - Translate complex research findings into clear insights and recommendations for technical and non-technical stakeholders at all levels - Contribute to Amazon's scientific community and the broader research field through collaboration and publication in top-tier venues A day in the life No two days look the same, but most will involve some combination of deep technical work, cross-functional collaboration, and scientific thinking at a scale you won't find anywhere else. You might start the morning reviewing the results of an experiment running across hundreds of millions of products — analyzing whether a new foundation model variant is improving generalization on cold-start items, or whether a novel data generation approach is meaningfully shifting forecast quality. You'll dig into the numbers, form a hypothesis, and design the next iteration. Later in the day, you could be in a stakeholder review, walking business and engineering partners through a set of launch metrics — explaining not just forecast accuracy, but the downstream supply chain and financial impact your model is driving. Getting a model to production at Amazon requires rigor: you'll define success criteria, run online and offline labs to validate real-world impact, and build the case for sign-off across technical and business stakeholders. You'll write code — Python, Scala, SQL — to process and analyze data at a scale most scientists never encounter. You'll collaborate closely with scientists, engineers, and business teams, and contribute to research that has a real chance of being published and advancing the field. The work is hard, the problems are unsolved, and the impact is immediate. If you want to do research that ships — this is where you do it. About the team The Demand Forecasting team sits at the heart of Amazon's supply chain, building the science that determines what products are available, when, and at what cost — for hundreds of millions of customers around the world. Our mission is to push the frontier of what's possible in large-scale time series forecasting, and to deploy that science where it creates real, measurable impact. We are a team of scientists who care deeply about both research rigor and real-world outcomes. We don't just publish — we ship. And we don't just ship — we measure, iterate, and raise the bar. Our work spans the full lifecycle: from foundational research and large-scale experimentation to production deployment and downstream impact measurement across supply chain, inventory, and financial planning.
US, WA, Seattle
Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos). If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! We're looking for a Research Scientist with a background in developing simulations for traffic management algorithms, including expert knowledge in strategic deconfliction, tactical deconfliction, or detect-and-avoid systems. Managing a large number of concurrent autonomous drone flights that share airspace with other autonomous or manned aircraft is a challenging problem. Be part of the team building simulation tools and algorithms to solve this at scale. This role will contribute to a portfolio of simulation tools managing concurrent airspace traffic for aviation systems. This will include developing new methodologies in the areas of conflict detection and resolution, as well as developing related software systems that will be used in operation to enable package delivery at scale. The ideal candidate is comfortable with risk-taking and ambiguity and able to build consensus on critical, controversial technical decisions. If you enjoy the process of solving real-world problems that haven’t been solved at scale anywhere before, Prime Air is right for you. Along the way, we guarantee you’ll get opportunities to be a disruptor, prolific innovator, and a reputed problem solver and directly impact Amazon’s customers worldwide. Key job responsibilities The primary focus of this role will be on modeling traffic management frameworks that use a layered conflict detection and resolution strategy to ensure safe and efficient flight operations. This will include developing fundamental simulation infrastructure code, including discrete event simulation tooling. In addition, it will involve developing expert knowledge of the layers of mitigation and conducting in-depth scientific research on alternative solutions for conflict resolution. The candidate will contribute to significant and impactful systems that will provide value for Amazon customers and will drive these projects from the concept stage through development. This role will include substantial software development in prototyping and production environments.
IN, KA, Bengaluru
Alexa+ is the world’s best Generative AI powered personal assistant / agent for consumers, and is becoming the conversational AI interface for Amazon services with the launch of Alexa for Shopping on Amazon.com and Amazon mobile app. At Alexa Ads, we are creating industry's first and most advanced Agentic Advertising products to drive Agentic Commerce. We are seeking an Applied Scientist to join our newly expanding team in India focused on Alexa Agentic/Conversational Ads and Personalization. In this role, you will build machine learning models that seamlessly and naturally integrate relevant advertising into the Alexa experience while deeply personalizing user interactions. You will work closely with other scientists, engineers, and product managers to take models from conception to production. Key job responsibilities - Design, develop, and evaluate innovative machine learning and deep learning models for natural language processing (NLP), recommendation systems, and personalization. - Conduct hands-on data analysis and build scalable ML pipelines. - Design and run A/B experiments to measure the impact of new models on customer experience and ad performance. - Collaborate with software development engineers to deploy models into high-scale, real-time production environments. About the team We are building a new science team in Bangalore to solve some of the most impactful problems in computational advertising. This isn't about tweaking existing models as we are rethinking how ads are ranked, priced, and personalized across voice-first and screen-first surfaces. These are problems that don't have textbook solutions. Key points to note about the team: 🧪 Greenfield team - you are not joining a mature org with rigid processes. You will shape the science roadmap, pick the problems, and define the culture from day one. 📈 Direct business impact — your models directly drive revenue. No yearly cycles to see if your work matters. 🌏 Global scope, local autonomy — collaborate with scientists and engineers across Seattle, Sunnyvale, and Bangalore, but own your problem space end-to-end. 🎓 Ship AND Publish: We encourage top-tier publications (NeurIPS, ACL, EMNLP, KDD, ICML, WWW) while ensuring your research hits production.
US, CA, Sunnyvale
We are seeking an Applied Scientist to focus on Robotics Spatial Intelligence and Semantic Understanding. In this role, you'll research and build advanced semantic and world understanding algorithms that enable robots to observe, understand, and reason about complex and dynamic home environments. You'll work across a broad spectrum of 3D perception, contextual understanding, and world modeling approaches to build robust solutions that support autonomous decision making, task planning, navigation, and manipulation. Key job responsibilities - Develop and implement robust World Understanding and Modeling algorithms for a domestic robot. - Build simulation-based and on-robot evaluation frameworks with comprehensive benchmarks and metrics for systematic evaluation of Our Spatial Intelligence stack. - Conduct sim-to-real transfer experiments, analyzing performance gaps and developing techniques to ensure reliable real-world performance. - Collaborate with navigation, manipulation, and other teams to ensure seamless integration of World Understanding capabilities. - Stay current with the latest advances in World Modeling, Spatial Reasoning, and related fields and apply relevant findings to improve system performance About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products. Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We’re building robots that feel responsive, expressive, and genuinely useful. At Fauna, you’ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It’s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build. If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we’re interested in hearing from you.
US, WA, Seattle
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, WA, Seattle
Applied Scientists in AWS Automated Reasoning are dedicated to making AWS the best computing service in the world for customers who require advanced and rigorous solutions for automated reasoning, privacy, and sovereignty. Key job responsibilities The successful candidate will: - Solve large or significantly complex problems that require deep knowledge and understanding of your domain and scientific innovation. - Own strategic problem solving, and take the lead on the design, implementation, and delivery for solutions that have a long-term quantifiable impact. - Provide cross-organizational technical influence, increasing productivity and effectiveness by sharing your deep knowledge and experience. - Develop strategic plans to identify fundamentally new solutions for business problems. - Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. A day in the life This is a unique and rare opportunity to get in early on a fast-growing segment of AWS and help shape the technology, product and the business. You will have a chance to utilize your deep technical experience within a fast moving, start-up environment and make a large business and customer impact. About the team Diverse Experiences Amazon Automated Reasoning values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why Amazon Automated Reasoning? At Amazon, automated reasoning is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for automated reasoning across all of Amazon's products and services. We offer talented automated reasoning professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores. Inclusive Team Culture In Amazon Automated Reasoning, it's in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest automated reasoning challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices. Training & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
US, WA, Seattle
Innovators wanted! Are you an entrepreneur? A builder? A dreamer? This role is part of an Amazon Special Projects team that takes the company’s Think Big leadership principle to the extreme. We focus on creating entirely new products and services with a goal of positively impacting the lives of our customers. No industries or subject areas are out of bounds. If you’re interested in innovating at scale to address big challenges in the world, this is the team for you. Here at Amazon, we embrace our differences. We are committed to furthering our culture of inclusion. We have thirteen employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We are constantly learning through programs that are local, regional, and global. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Our team highly values work-life balance, mentorship and career growth. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We care about your career growth and strive to assign projects and offer training that will challenge you to become your best.
IL, Tel Aviv
Come join the AWS Agentic AI science team in building the next generation models for intelligent automation. AWS, the world-leading provider of cloud services, has fostered the creation and growth of countless new businesses, and is a positive force for good. Our customers bring problems that will give Applied Scientists like you endless opportunities to see your research have a positive and immediate impact in the world. You will have the opportunity to partner with technology and business teams to solve real-world problems, have access to virtually endless data and computational resources, and to world-class engineers and developers that can help bring your ideas into the world. As part of the team, we expect that you will develop innovative solutions to hard problems, and publish your findings at peer reviewed conferences and workshops. We are looking for world class researchers with experience in one or more of the following areas - autonomous agents, API orchestration, Planning, large multimodal models (especially vision-language models), reinforcement learning (RL) and sequential decision making.
US, WA, Seattle
Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. Amazon's advertising portfolio helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Millions of advertisers rely on Amazon's self-service support experience to resolve issues, unblock campaigns, and grow their business. Our Support Agents team is building the science behind intelligent, conversational support — systems that understand advertiser intent, retrieve the right knowledge, generate accurate answers, and know when to escalate. We serve ~2M monthly active advertisers across dozens of locales and languages, and every percentage point of improvement in resolution quality translates directly into advertiser success and retention. We are seeking an Applied Scientist who is passionate about building evaluation science, NLP systems, and quality measurement at scale. You will define how we measure "good" — designing LLM-as-a-judge evaluation pipelines, developing our next-generation Issue Resolution Rate (IRR) metrics, and closing the quality gap between English and non-English markets. Your work will directly shape what ships to advertisers and what leadership uses to assess the health of our support experience. Key job responsibilities 1. Enhance support agent capabilities across the broad suite of Amazon Advertising products — expanding coverage, depth of resolution, and advertiser task completion across Sponsored Products, Sponsored Brands, DSP, AMC, and more 2. Design and own the evaluation framework for agent quality — including automated LLM-based scoring of answer correctness, confidence calibration, and conversation-level resolution signals 3. Develop novel metrics that capture whether advertisers actually got the help they needed (beyond surface-level deflection rates) 4. Build and improve retrieval and generation models that power real-time advertiser interactions under strict latency SLAs 5. Drive multilingual science — improve non-English resolution rates through cross-lingual retrieval, translation quality modeling, and locale-aware evaluation 6. Partner with product, engineering, and business teams to productize research and inform roadmap decisions with data A day in the life You might start the morning reviewing overnight evaluation results from your LLM-as-a-judge pipeline, then jump into a whiteboard session designing a new resolution metric that captures whether advertisers actually unblocked their campaign. After lunch you're running offline experiments on a cross-lingual retrieval model to close the quality gap for non-English markets, and by end of day you're syncing with engineering on latency trade-offs for next week's A/B test. The constant: your science directly changes the experience millions of advertisers have when they need help. About the team This role sits within Amazon Advertising's broader Agentic Intelligence organization — a community of multiple Applied Science and Engineering teams building the next generation of AI-powered experiences for advertisers. You'll have access to Principal Engineers and Principal Applied Scientists to pressure-test ideas and elevate your work. What makes this team unique is the balance: you'll drive product-facing science through customer support agents that touch millions of advertisers, while also influencing and collaborating with a core AI infrastructure team within Amazon. The team is cross-functional — scientists and engineers work shoulder-to-shoulder, from problem framing through production deployment.