zooxsensors.png
State-of-the-art sensors placed on each corner of the Zoox robotaxi enable it to ‘see’ in all directions simultaneously.

How the Zoox robotaxi predicts everything, everywhere, all at once

A combination of cutting-edge hardware, sensor technology, and bespoke machine learning approaches can predict trajectories of vehicles, people, and even animals, as far as 8 seconds into the future.

We humans often lament that we cannot predict the future, but perhaps we don’t give ourselves quite enough credit. With sufficient practice, our short-term predictive skills become truly remarkable.

Driving is a good example, particularly in urban environments. Navigating through a city, you become aware of a colossal number of dynamic aspects in your surroundings. The other cars — some moving, some stationary — pedestrians, cyclists, traffic lights changing. As you drive, your mind is generating predictions of how the universe around you is likely to manifest: “that car looks likely to pull out in front of me”; “that pedestrian is about to sleepwalk off the sidewalk – be ready to hit the brake”; “the front wheels of that parked car have just turned, so it’s about to move”.

Jesse Levinson, co-founder and CTO of Zoox, on the development of fully autonomous vehicles for mobility-as-a-service

Your power of prediction and anticipation throws a protective buffer zone around you, your passengers, and everyone in your vicinity as you travel from A to B. It is a broad yet very nuanced power, making it incredibly hard to recreate in real-world robotics applications.

Nevertheless, the teams at Zoox have achieved noteworthy success.

The integration of cutting-edge hardware, sensor technology, and bespoke machine learning (ML) approaches has resulted in an autonomous robotaxi that can predict the trajectories of vehicles, people, and even animals in its surroundings, as far as 8 seconds into the future — more than enough to enable the vehicle to make sensible and safe driving decisions.

“Predicting the future — the intentions and movements of other agents in the scene — is a core component of safe, autonomous driving,” says Kai Wang, director of the Zoox Prediction team.

Perceiving, predicting, planning

The AI stack at the center of the Zoox driving system broadly consists of three processes, which occur in order: perception, prediction, and planning. These equate to seeing the world and how everything around the vehicle is currently moving, predicting how everything will move next, and deciding how to move from A to B given those predictions.

The Perception team gathers high-resolution data from the vehicle’s dozens of sensors, which include visual cameras, LiDAR, radar, and longwave-infrared cameras. These sensors, positioned high on the four corners of the vehicle, provide an overlapping, 360-degree field of view that can extend for over a hundred meters. To borrow a popular phrase, this vehicle can see everything, everywhere, all at once.

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The robotaxi already contains a detailed semantic map of its environment, called the Zoox Road Network (ZRN), which means it understands everything about local infrastructure, road rules, speed limits, intersection layouts, locations of traffic signals, and so on.

Perception quickly identifies and classifies the other cars, pedestrians, and cyclists in the scene, which are dubbed “agents.” And crucially, it tracks each agent’s velocity and current trajectory. These data are then combined with the ZRN to provide the Zoox vehicle with an incredibly detailed understanding of its environment.

Before these combined data are passed to Prediction, they are instantly boiled down to their essentials, into a format optimized for machine learning. To this end, what Prediction ultimately operates on is a top-down, spatially accurate graphical depiction of the vehicle and all the relevant dynamic and static aspects of its environment: a machine-readable, birds-eye representation of the scene with the robotaxi at the center.

“We draw everything into a 2D image and present it to a convolutional neural network [CNN], which in turn determines what distances matter, what relationships between agents matter, and so on,” says Wang.

Learning from data-rich images

While a human can get the gist of this map, such as the relative positions of all the vehicles (represented by boxes) and pedestrians (different, smaller boxes) in the scene, it is not designed for human consumption, explains Andres Morales, staff software engineer.

zoonsceneprediction.png
A complex scene is converted into an image with many layers, each representing different semantic information. The result is fed into a convolutional neural network to generate predictions.

“This is not an RGB image. It’s got about 60 channels, or layers, which also include semantic information,” he notes. “For example, because someone holding a smartphone tends to behave differently, we might have one channel that represents a pedestrian holding their phone as a ‘1’ and a pedestrian with no phone as a ‘0’.”

From this data-rich image, the ML system produces a probability distribution of potential trajectories for each and every dynamic agent in the scene, from trucks right down to that pet dog milling around near the crosswalk.

These predictions consider not only the current trajectory of each agent, but also include factors such as how cars are expected to behave on given road layouts, what the traffic lights are doing, the workings of crosswalks, and so on.

zooxtruckpredictions.png
An example of a set of predictions for a truck navigating a 3-way intersection. The green boxes represent where the agent could be up to 6 seconds into the future, while the blue box represents where the agent actually went. Each path is a possible future generated by the Prediction system, with an associated likelihood.

These predictions are typically up to about 8 seconds into the future, but they are constantly recalculated every tenth of a second as new information is delivered from Perception.

These weighted predictions are delivered to the Planner aspect of the AI stack — the vehicle’s executive decision-maker — which uses those predictions to help it decide how the Zoox vehicle will operate safely.

From perception through to planning, the whole process is working in real-time; this robotaxi has lightning-quick reactions, should it need them.

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The team can be confident of its predictions because it has a vast pool of data with which to train its ML algorithms — millions of road miles of high-resolution sensor data collected by the Zoox test fleet: Toyota Highlanders retrofitted with an almost identical sensor architecture as the robotaxi mapping and driving autonomously in San Francisco, Seattle, and Las Vegas.

This two framed animation shows Zoox's software making predictions about movements on the left, on the right is the camera view of those same pedestrians crossing the street as the vehicle is stopped
An example of a Zoox vehicle negotiating a busy intersection in Las Vegas at night. The green boxes show the most likely prediction for each agent in the scene as far as 8 seconds into the future.

Zoox has a further advantage.

“We don’t need to label any data by hand, because our data show where things actually moved into the future,” says Wang. “My team doesn’t have a data problem. Our main challenge is that the future is inherently uncertain. Even humans cannot do this task perfectly.”

Utilizing graph neural networks

While perfect prediction is, by its nature, impossible, Wang’s team is currently taking steps on several fronts to raise the vehicle’s prediction capabilities to the next level, firstly by leveraging a graph neural network (GNN) approach.

“Think of the GNN as a message-passing system by which all the agents and static elements in the scene are interconnected,” says Mahsa Ghafarianzadeh, senior software engineer on the Prediction team.

“What this enables is the explicit encoding of the relationships between all the agents in the scene, as well as the Zoox vehicle, and how these relationships might develop into the future.”

One of Zoox’s test vehicles driving autonomously in Las Vegas, the vehicle is traveling down Flamingo Road, there are other cars, several casinos, and a pedestrian bridge in the background
A Zoox test vehicle navigating Las Vegas autonomously.

To give an everyday example, imagine yourself walking down the middle of a long corridor and seeing a stranger walking toward you, also in the middle of the corridor. That act of seeing each other is effectively the passing of a tacit message that would likely cause you both to alter your course slightly, so that by the time you reach each other, you won’t collide or require a sharp course-correction. That’s human nature.

This animation shows the output of Zoox models on the same initial scene but conditioned on different future actions the vehicle (green) is considering. Zoox is able to predict different yielding behavior of other cars based on when their vehicle enters the intersection. The center animation even shows they predict a collision if we were to take that particular action.
This shows the output of Zoox models on the same initial scene but conditioned on different future actions the vehicle (green) is considering. Zoox is able to predict different yielding behavior of other cars based on when their vehicle enters the intersection. The center animation even shows they predict a collision if we were to take that particular action.

So this GNN approach results in the prediction of more natural behaviors between everyone around the Zoox vehicle, because the algorithm, through training on Zoox’s vast pool of real-world road data, is better able to model how agents, on foot or in cars, affect each other’s behavior in the real world.

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Another way the Prediction team is improving accuracy is by embracing the fact that what you do as a driver affects other drivers, which in turn affects you. For example, if you get into your parked car and pull out just a little into busy traffic, a driver coming up the road behind you may slow down or stop to let you out, or they may drive straight past, obliging you to wait for a better opportunity.

“Prediction doesn’t happen in a vacuum. Other people’s behaviors are dependent on how their world is changing. If you’re not capturing that within prediction, you’re limiting yourself,” says Wang.

Next steps

Work is now underway to integrate Prediction even more deeply with Planner, creating a feedback loop. Instead of simply receiving predictions and making a decision on how to proceed, the Planner can now interact with Prediction along these lines: “If I perform action X, or Y, or Z, how are the agents in my vicinity likely to adjust their own behavior in each case?”

I’ve seen Prediction grow from being just three source code files implementing basic heuristics to predict trajectories to where it is now, at the cutting edge of deep learning. It’s incredible how fast everything is evolving.
Mahsa Ghafarianzadeh

In this way, the Zoox robotaxi will become even more naturalistic and adept at negotiations with other vehicles, while also creating a smoother-flowing ride for its customers.

“The team and I started to work on this new mode a couple years ago, just as a research project,” says Morales, “and now we’re focused on its integration, ironing everything out, reducing latency, and generally making it production-ready.”

The ever-increasing sophistication of the Zoox robotaxi’s predictive abilities is a clear source of pride for the team dedicated to it.

“I’ve been in this team for over five years. I’ve seen Prediction grow from being just three source code files implementing basic heuristics to predict trajectories to where it is now, at the cutting edge of deep learning. It’s incredible how fast everything is evolving,” says Ghafarianzadeh.

Indeed, at this rate, the Zoox robotaxi may ultimately become the most prescient vehicle on the road. Though that prediction comes with the usual caveat: Nobody can perfectly predict the future.

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Interested in modeling and understanding customer behavior through machine learning, artificial intelligence, and data mining over TB scale data with huge business impact on millions of customers? Join our team of Scientists developing models to model customer behavior and optimize the customer experience with Amazon Prime. This includes understanding who our customers are, long-term value of the Prime membership program, and creating the right personalized framework for content and subscription optimization. As an AI/ML expert, you will partner directly with product owners to intake, build, and directly apply your modeling solutions. There are numerous scientific and technical challenges you will get to tackle in this role, such as optimizing/fine-tuning GenAI/LLM solutions for Prime personalization, building GenAI foundation models, global scalability of models, combinatorial optimization, cold start problem, accelerated experimentation, short/long term goals modeling, and multi-step optimization leading to reinforcement learning of the customer journey. We employ techniques from GenAI/LLMs, supervised/semi-supervised learning, deep learning, transformer architectures, using outcomes from causal Econometric modeling, and Reinforcement learning. As the central science team within Prime, our expertise gets routinely called upon to weigh in on a variety of topics. We also emphasize the need and value of scientific research and have developed a strong publication and patent record (internally/externally) which you will be a part of. You will also utilize and be exposed to the latest in ML technologies and infrastructure: AWS technologies (EMR/Spark, Sagemaker, DynamoDB, S3, ClaudeCode), various AI/ML algorithms and techniques (Deep Learning, GenAI/LLMs, transformers, supervised/unsupervised/semi-supervised/reinforcement learning), and statistical modeling techniques. - Stay abreast of current literature in the field and advance/build novel science solutions leveraging SoTA solutions. - Build and develop AI/ML models and supporting infrastructure at TB scale, in coordination with software engineering teams. - Leverage Deep Learning and GenAI solutions for building foundation models and personalized optimization solution. - Develop offline policy estimation tools and integrate with measurement systems/econometric models. - Establish scalable, efficient, automated processes for large scale data analyses, science development, science validation and model implementation. - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes. - Work closely with the business to understand their problem space, identify the opportunities and formulate the problems. - Use AI/machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems. - Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems. Key job responsibilities Key job responsibilities - Stay abreast of current literature in the field and advance/build novel science solutions leveraging SoTA solutions. - Build and develop AI/ML models and supporting infrastructure at TB scale, in coordination with software engineering teams. - Leverage Deep Learning and GenAI solutions for building foundation models and personalized optimization solution. - Develop offline policy estimation tools and integrate with measurement systems/econometric models. - Establish scalable, efficient, automated processes for large scale data analyses, science development, science validation and model implementation. - Analyze and extract relevant information from large amounts of Amazon’s historical business data to help automate and optimize key processes. - Work closely with the business to understand their problem space, identify the opportunities and formulate the problems. - Use AI/machine learning, data mining, statistical techniques and others to create actionable, meaningful, and scalable solutions for the business problems. - Design, develop and evaluate highly innovative models and statistical approaches to understand and predict customer behavior and to solve business problems.
US, WA, Seattle
We are seeking a Principal Applied Scientist to own the scientific vision across Agentic WorkSpaces. This is a foundational role spanning the full portfolio — Personal, Applications, and Core, and the agentic surfaces (WS4Builders and WorkSpaces for Agents). You will define how we measure, improve, and guarantee the performance of AI agents and human-AI teams. A core part of the role is defining the science agenda itself — identifying which problems are most worth solving and where the highest-leverage bets lie. Directions worth exploring might include Organizational Intelligence (turning institutional knowledge into agent-consumable skills), AI Agent Experience / AiAX (agent observability and autonomous remediation), and contextual, behavioral security that adapts enforcement in real time for human and agent sessions — but these are illustrative examples, not a fixed roadmap, and many other directions are possible. You will help define which ones we pursue. The problems you will solve do not have established industry patterns. You will set the direction for the science of how AI agents and people perceive, reason about, and act reliably within computing environments at enterprise scale. Key job responsibilities - Set the long-term scientific vision: Define what best-in-class agent performance, evaluation, and learning look like across Agentic WorkSpaces — for computer-using agents and human-AI teams alike. Identify the unsolved scientific problems, chart a multi-year research roadmap, and secure buy-in from VP-level leadership. - Solve highly ambiguous, novel problems: Independently frame and deliver solutions to foundational challenges in agent perception, reasoning, evaluation, reliability, and human-AI collaboration — problems where neither the approach nor the success criteria are pre-defined. - Own the evaluation and measurement foundation: Build the benchmarks, datasets, and metrics that quantify agent and team accuracy, cost, productivity, and safety across the portfolio and diverse enterprise workflows, and that gate what we ship. - Drive cross-organizational scientific alignment: Work across partner teams (AgentCore, Bedrock model teams, Identity, Security, the MCP ecosystem) and across the Applied AI Solutions product portfolio to shape how models and agent frameworks are applied, and ensure scientific decisions compose into a coherent system. - Deliver measurable business impact: Ensure research translates to customer outcomes: higher task accuracy, lower cost-per-action, faster time-to-production, measurable productivity for human-AI teams, and the trust that lets enterprises scale agent workflows. - Raise the scientific bar: Establish rigor in experimentation, evaluation, and reproducibility. Mentor and grow senior scientists and engineers. Set the standard for applied science quality across the organization. - Advance the state of the art: Contribute to the external technical community through publications, patents, and open-source contributions that position AWS as the leader in the science of secure agent-computer interaction and human-AI teamwork. About the team AWS Applied AI Solutions' (AAIS) vision is every business innovating with Amazon AI teammates. Our mission is to build delightful AI solutions that improve human capabilities and business outcomes. The Agentic WorkSpaces organization within AAIS envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. Amazon Agentic WorkSpaces (AAWS) is building the world's most lovable, secure, and trusted always-on workspace where AI agents and humans work as partners behind enterprise-grade security. Our portfolio spans persistent desktops (Personal), application streaming (Applications), and Core, and is evolving into the governed operating environment for the hybrid workforce: humans get AI-native desktops for their role, and agents get governed desktops scoped to their task, with administrators managing both as one. This surface includes WS4Builders (an AI-native environment for builders) and WorkSpaces for Agents (W4A) — enabling AI agents to work the way humans do, with access to real applications, real interfaces, and real computing environments. Enterprises want to use AI agents for critical business workloads that touch legacy desktop applications and mainframes, yet 75% of organizations run legacy applications that lack modern APIs, and 90% of corporate data remains locked in systems never designed for agents. Agentic WorkSpaces solves this: it gives enterprises a secure, governed environment where agents and humans operate both legacy and modern applications directly, just as an employee would, without costly migrations.
US, WA, Seattle
We are seeking a Senior Manager, Applied Science to build and lead the science organization across Agentic WorkSpaces. This is a foundational leadership role spanning the full portfolio — Personal, Applications, and Core, and the agentic surfaces (WS4Builders and WorkSpaces for Agents). You will hire, grow, and lead a team of applied scientists who define how we measure and improve the performance of AI agents and human-AI teams. A core part of the role is defining the science agenda itself — identifying which problems are most worth solving and where the highest-leverage bets lie. Directions worth exploring might include Organizational Intelligence (turning institutional knowledge into agent-consumable skills), AI Agent Experience / AiAX (agent observability and autonomous remediation), and contextual, behavioral security that adapts enforcement in real time for human and agent sessions — but these are illustrative examples, not a fixed roadmap, and many other directions are possible. You and your team will define which ones we pursue. The problems your team will solve do not have established industry patterns. You will set the scientific direction and build the team that determines how AI agents and people perceive, reason about, and act reliably within computing environments at enterprise scale. What You Will Do Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Key job responsibilities Build and lead the applied science team. Hire, develop, and retain a high-caliber team of applied scientists spanning the Agentic WorkSpaces portfolio. Set the bar for scientific talent, create the growth paths, and build the culture that makes AAWS a destination for the best agent and human-AI researchers. Own the science strategy across the portfolio. Direct the research agenda for how we measure and improve agents and human-AI teams: the benchmarks, task suites, and metrics (accuracy, cost-per-task, task completion, productivity) that turn subjective "it works" judgments into rigorous, reproducible measurement that gates what we ship. Define and drive high-leverage research directions. Work with your team to identify the problems most worth solving and shape the science agenda. Directions worth exploring might include how agents combine deterministic tool use (MCP) with visual reasoning from computer use; Organizational Intelligence and workflow learning (learning from expert recordings, voice annotations, and SOPs); and AI Agent Experience / AiAX (detecting when agents are stuck or degrading productivity and autonomously remediating) — these are illustrative starting points, and your team will weigh them against many other possibilities. Translate science into shipped product. Partner with engineering, product, and program leaders to move models, evaluation, and learning systems from prototype into a decade-old production service operating at massive scale, without compromising the reliability that customers depend on. Represent science in leadership and to customers. Be the scientific voice in org-level planning and roadmap decisions across AAWS, and engage directly with enterprise customers on how agent performance, safety, and human-AI productivity are measured and earned. Set the long-term scientific vision and team strategy: Define what best-in-class agent performance, evaluation, and learning look like across Agentic WorkSpaces — for computer-using agents and human-AI teams alike. Chart a multi-year research roadmap, and build the team and plan to deliver it. Secure buy-in from VP-level leadership. Hire and grow scientific talent: Own recruiting, calibration, development, and retention for the science team. Mentor scientists toward senior and principal scope, and raise the scientific bar across the organization. Direct research on highly ambiguous, novel problems: Guide the team through foundational challenges in agent perception, reasoning, evaluation, reliability, and human-AI collaboration — problems where neither the approach nor the success criteria are pre-defined. Drive cross-organizational alignment: Work across partner teams (AgentCore, Bedrock model teams, Identity, Security, the MCP ecosystem) and across the Applied AI Solutions product portfolio, with product and engineering leadership, to ensure scientific decisions compose into a coherent product. Deliver measurable business impact: Ensure your team's research translates to customer outcomes: higher task accuracy, lower cost-per-action, faster time-to-production, measurable productivity for human-AI teams, and the trust that lets enterprises scale agent workflows. Establish scientific rigor and operational excellence: Set the standard for experimentation, evaluation, and reproducibility, and the mechanisms that keep the science organization productive and accountable. Advance the state of the art: Enable and champion contributions to the external technical community through publications, patents, and open-source work that position AWS as the leader in the science of secure agent-computer interaction and human-AI teamwork. About the team AWS Applied AI Solutions' (AAIS) vision is every business innovating with Amazon AI teammates. Our mission is to build delightful AI solutions that improve human capabilities and business outcomes. The Agentic WorkSpaces organization within AAIS envisions a world where people, teams, and AI collaborate securely from anywhere to create unprecedented value for every organization. We build lovable products that empower every business to unlock the full potential of human-AI teamwork, driving smarter decisions, greater creativity, more value, and faster innovation with confidence. Amazon Agentic WorkSpaces (AAWS) is building the world's most lovable, secure, and trusted always-on workspace where AI agents and humans work as partners behind enterprise-grade security. Our portfolio spans persistent desktops (Personal), application streaming (Applications), and Core, and is evolving into the governed operating environment for the hybrid workforce: humans get AI-native desktops for their role, and agents get governed desktops scoped to their task, with administrators managing both as one. This surface includes WS4Builders (an AI-native environment for builders) and WorkSpaces for Agents (W4A) — enabling AI agents to work the way humans do, with access to real applications, real interfaces, and real computing environments. Enterprises want to use AI agents for critical business workloads that touch legacy desktop applications and mainframes, yet 75% of organizations run legacy applications that lack modern APIs, and 90% of corporate data remains locked in systems never designed for agents. Agentic WorkSpaces solves this: it gives enterprises a secure, governed environment where agents and humans operate both legacy and modern applications directly, just as an employee would, without costly migrations.