Conversational AI

End-to-End Spoken Language Understanding models are generally evaluated according to their overall accuracy, or separately on (a priori defined) data subgroups of interest. We propose a technique for analyzing model performance at the subgroup level, which considers all subgroups that can be defined via a given set of metadata and are above a specified minimum size. The metadata can represent user characteristics

Like many other machine learning applications, neural machine translation (NMT) benefits from over-parameterized deep neural models. However, these models have been observed to be brittle: NMT model predictions are sensitive to small input changes and can show significant variation across re-training or incremental model updates. This work studies a frequently used method in NMT, pseudo-label training (

The abundance of benchmark datasets supports the recent trend of increased attention given to Question Answering (QA) tasks. However, most of them lack a diverse selection of QA types and more challenging questions. In this work, we present StoryQA, a new task and dataset addressing diverse QA problems for both in-context and out-of-context questions. Additionally, we developed QA models based on large

Automatic speech recognition (ASR) models with low-footprint are increasingly being deployed on edge devices for conversational agents, which enhances privacy. We study the problem of federated continual incremental learning for recurrent neural network-transducer (RNN-T) ASR models in the privacy-enhancing scheme of learning on-device, without access to ground truth human transcripts or machine transcriptions

Negative feedback received from users of voice agents can provide valuable training signal to their underlying ML systems. However, such systems tend to have complex inference pipelines consisting of multiple model-based and deterministic components. Therefore, when negative feedback is received, it can be difficult to attribute the system error to a specific sub-component. In this work, we address this