Conversational AI

Building machine learning models can be a time-consuming process that often takes several months to implement in typical business scenarios. To ensure consistent model performance and account for variations in data distribution, regular retraining is necessary. This paper introduces a solution for improving online customer service in e-commerce by presenting a universal model for predict-ing labels based

A key goal for the advancement of AI is to develop technologies that serve the needs not just of one group but of all communities regardless of their geographical region. In fact, a significant proportion of knowledge is locally shared by people from certain regions but may not apply equally in other regions because of cultural differences. If a model is unaware of regional characteristics, it may lead

End-to-End Spoken Language Understanding models are generally evaluated according to their overall accuracy, or separately on (a priori defined) data subgroups of interest. We propose a technique for analyzing model performance at the subgroup level, which considers all subgroups that can be defined via a given set of metadata and are above a specified minimum size. The metadata can represent user characteristics

Like many other machine learning applications, neural machine translation (NMT) benefits from over-parameterized deep neural models. However, these models have been observed to be brittle: NMT model predictions are sensitive to small input changes and can show significant variation across re-training or incremental model updates. This work studies a frequently used method in NMT, pseudo-label training (

The abundance of benchmark datasets supports the recent trend of increased attention given to Question Answering (QA) tasks. However, most of them lack a diverse selection of QA types and more challenging questions. In this work, we present StoryQA, a new task and dataset addressing diverse QA problems for both in-context and out-of-context questions. Additionally, we developed QA models based on large