Conversational AI

Building machine learning models for low resource languages is extremely challenging due to the lack of available training data (either un-annotated or annotated). To support such scenarios, zero-shot cross lingual transfer is used where the machine learning model is trained on a resource rich language and is directly tested on the resource poor language. In this paper, we present a technique which improves

Query rewriting (QR) is an increasingly important technique for reducing user friction in a conversational AI system. User friction is caused by various reasons, including errors in automatic speech recognition (ASR), natural language understanding (NLU), entity resolution (ER) component, or users’ slip of the tongue. In this work, we propose a search-based self-learning QR framework: User Feedback Search

Medical entity retrieval is an integral component for understanding and communicating information across various health systems. Current approaches tend to work well on specific medical domains but generalize poorly to unseen sub-specialties. This is of increasing concern under a public health crisis as new medical conditions and drug treatments come to light frequently. Zero-shot retrieval is challenging

We introduce AVA, an automatic evaluation approach for Question Answering, which given a set of questions associated with Gold Standard answers (references), can estimate system Accuracy. AVA uses Transformer-based language models to encode question, answer, and reference texts. This allows for effectively assessing answer correctness using similarity between the reference and an automatic answer, biased

Previous pre-neural work on structured prediction has produced very effective supervised clustering algorithms using linear classifiers, e.g., structured SVM or perceptron. However, these cannot exploit the representation learning ability of neural networks, which would make supervised clustering even more powerful, i.e., general clustering patterns can be learned automatically. In this paper, we design