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NAACL 20192019We present a novel approach to dialogue state tracking and referring expression resolution tasks. Successful contextual understanding of multi-turn spoken dialogues requires resolving referring expressions across turns and tracking the entities relevant to the conversation across turns. Tracking conversational state is particularly challenging in a multi-domain scenario when there exist multiple spoken
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Interspeech 20192019Pretrained contextual word representations in NLP have greatly improved performance on various downstream tasks. For speech, we propose contextual frame representations that capture phonetic information at the acoustic frame level and can be used for utterance-level language, speaker, and speech recognition. These representations come from the frame-wise intermediate representations of an end-to-end, self-attentive
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SIGDIAL 20192019With the advent of conversational assistants, like Amazon Alexa, Google Now, etc., dialogue systems are gaining a lot of traction, especially in industrial setting. These systems typically consist of Spoken Language understanding component which, in turn, consists of two tasks - Intent Classification (IC) and Slot Labeling (SL)...
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EMNLP 20192019BERT model has been successfully applied to open-domain QA tasks. However, previous work trains BERT by viewing passages corresponding to the same question as independent training instances, which may cause incomparable scores for answers from different passages. To tackle this issue, we propose a multi-passage BERT model to globally normalize answer scores across all passages of the same question, and
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EMNLP 2019 Workshop on DeepLo2019The performance of deep neural models can deteriorate substantially when there is a domain shift between training and test data. For example, the pre-trained BERT model can be easily fine-tuned with just one additional output layer to create a state-of-the-art model for a wide range of tasks. However, the fine-tuned BERT model suffers considerably at zero-shot when applied to a different domain. In this
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May 29, 2018As Alexa-enabled devices continue to expand into new countries, we propose an approach for quickly bootstrapping machine-learning models in new languages, with the aim of more efficiently bringing Alexa to new customers around the world. -
May 24, 2018Amazon scientists are continuously expanding Alexa’s natural-language-understanding (NLU) capabilities to make Alexa smarter, more useful, and more engaging.
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Yang, JunMay 11, 2018Smart speakers, such as the Amazon Echo family of products, are growing in popularity among consumer and business audiences. In order to improve the automatic speech recognition (ASR) and full-duplex voice communication (FDVC) performance of these smart speakers, acoustical echo cancellation (AEC) and noise reduction systems are required. These systems reduce the noises and echoes that can impact operation, such as an Echo device accurately hearing the wake word “Alexa.”
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May 04, 2018In recent years, the amount of textual information produced daily has increased exponentially. This information explosion has been accelerated by the ease with which data can be shared across the web. Most of the textual information is generated as free-form text, and only a small fraction is available in structured format (Wikidata, Freebase etc.) that can be processed and analyzed directly by machines.
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April 25, 2018This morning, I am delivering a keynote talk at the World Wide Web Conference in Lyon, France, with the title, Conversational AI for Interacting with the Digital and Physical World.
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April 12, 2018The Amazon Echo is a hands-free smart home speaker you control with your voice. The first important step in enabling a delightful customer experience with an Echo or other Alexa-enabled device is wake word detection, so accurate detection of “Alexa” or substitute wake words is critical. It is challenging to build a wake word system with low error rates when there are limited computation resources on the device and it's in the presence of background noise such as speech or music.
