A stock image shows a person dressed as a doctor holding a chest x-ray
ARA recipient Ying Ding, a professor at the University of Texas, Austin, utilized contrastive learning to combine expert experience in diagnosing disease from a scan with computer vision’s ability to characterize even finer detail than the human eye can see.
BillionPhotos.com — stock.adobe.com

Ying Ding’s human-centered approach to AI-enhanced medical imaging diagnosis

ARA recipient is using artificial intelligence to help doctors make decisions based on radiological data.

Even before the COVID-19 pandemic, health care capacity in the United States was strained, with not enough medical professionals to meet growing demand.

Ying Ding, a professor at the University of Texas, Austin, is looking into the camera
Ying Ding, a professor at the University of Texas, Austin, is using artificial intelligence to help doctors get the most out of radiological data, with support from a 2020 Amazon Research Award.

In this context, technology can be a double-edged sword: It can save time, but it can also generate complex data that is difficult to analyze quickly. Ying Ding, a professor at the University of Texas, Austin (UT), is using artificial intelligence (AI) to help doctors get the most out of radiological data, with support from a 2020 Amazon Research Award.

Ding was originally trained as an information scientist at the Nanyang Technological University Singapore — not exactly a straight line to designing AI for health care.

“But it’s my personality to always want to try new things,” she said.

Meet the 2022 ARA recipients
The awardees represent 52 universities in 17 countries. Recipients have access to more than 300 Amazon public datasets, and can utilize AWS AI/ML services and tools.

For over a decade as a professor and researcher at Indiana University, she studied the patterns of scholarly collaboration while developing the university’s online data science program. Using metadata and semantics, she designed methods to measure the impact of scientists and quantify their scientific collaborative patterns via Google Scholar and Microsoft Academic Graph.

While still at Indiana, she co-founded Data2Discovery, a startup aimed at mining complex datasets for scientific breakthroughs. As the company’s chief science officer, she used semantic technologies to look for and predict associations among drugs, diseases, and genes, with the idea that big data could be used for drug target prediction and drug repurposing.

That interest led her directly to her next job as the Bill & Lewis Suit Professor in the School of Information at UT. When she joined, Eric Meyer, the school’s dean, told her to focus on AI healthcare solutions.

Related healthcare content
Gari Clifford, the chair of the Department of Biomedical Informatics at Emory University and an Amazon Research Award recipient, wants to transform healthcare.

In response, Ding built the AI Health Lab “from scratch”. Her team at the lab brings together scholars and students in fields ranging from neuroscience to machine learning to explore how AI can be used in medicine.

While building the lab, she began doing research at the university’s Dell Medical School, starting with a general focus on medical imaging.

“We have an increasing number of images, but we have very severe shortage of radiologists,” explained Ding, who now has a co-appointment at Dell Medical School in the Department of Population Health. “So this is a good area to come up with a solution.”

Putting AI to work for radiologists

With a shortage of people in the field and more work as populations grow (not to mention increasing patient loads from the pandemic), both radiologists and physicians have been taxed. Ding wondered whether machine learning and computer vision might give them an assist.

She started by talking to Dell Medical School’s radiology staff and observing them at work.

“I observed how the radiologists were doing their daily jobs and how they worked with images,” she said. She found some areas where AI algorithms were already in use: In diagnostic image evaluations for skin cancer, for example, existing algorithms can be highly effective. But staff confidence was lower when it came to AI programs targeted at other diseases.

“They didn’t want AI to interfere with their diagnosis,” Ding said. Doctors were less likely to use AI, relying instead on what they know if we did not find the right way to introduce AI to the doctors. Ding knew that truly useful collaboration — where AI would augment human capabilities and assist human decisions — was what those busy doctors and radiologists needed.

Related healthcare content
"I hope we have accelerated HIV vaccine development by providing findings that we and others can build on."

“Everything works better with teamwork, right?” she said. “So I thought, ‘How can I put the doctor and AI together as a team, rather than competing with each other?’”

During her in-depth interviews with doctors and radiologists, Ding realized that the reason some AI programs hadn’t been adopted or more fully accepted was that they ignored existing human expertise. Many professionals had been doing this work for 20 years or more, and were skeptical about AI’s ability to diagnose diseases effectively.

Radiologists spend years learning to interpret scans based on nuances in light, textures, and shape. Since about 2012, they’ve done this with the assistance of radiomics, an algorithmic method that uses advanced mathematical analysis to analyze scans.

Ding started with human-generated radiomics data (including scans and their associated annotations) when designing her program. Her goal: combine expert experience in diagnosing disease from a scan with computer vision’s ability to characterize even finer detail than the human eye can see (smaller pixel levels and shadings).

To achieve this, Ding used contrastive learning, a type of supervised deep learning. Unlike many other deep-learning algorithms, this algorithm is trained on the actual chest x-ray images that have been verified and annotated by experts.

Related healthcare content
Politecnico di Milano professor Stefano Ceri is working to integrate genomic datasets into a single accessible system with the support of an Amazon Machine Learning Research Award.

This is how human-centered AI design happens. Machine learning in a vacuum will generate some useful information — but will also churn out a lot of not-useful information, said Ding, which is unacceptable when it comes to health care. A doctor who has seen 300,000 images is the expert at detecting a disease on a scan, but a machine can pick up smaller details than might be imperceptible to a human.

“You take the best part of what the human knows and integrate it to develop a better deep learning algorithm that actually can achieve better downstream tasks like classification,” Ding said.

A time-saving diagnostic tool

In a simple example (and one she has published a paper on), Ding fed both the chest x-ray of a sick person’s lung into the program along with the doctor’s diagnosis of pneumonia.

“We use radiomics as the positive sample and our other image as a negative sample. We try to integrate this kind of prior knowledge into it to develop supervised deep learning,” she said.

Having worked to understand what radiology professionals really need, Ding started developing i-RadioDiagno, an open-source tool that enables diagnostic notes based on medical images.

Related healthcare content
Dr. Kristina Simonyan and her team created an AI-based deep learning platform that offers patients some peace of mind.

The radiologist or doctor still reads a given scan, but the tool does a lot of the more time-consuming basic diagnostic labor first. That enables the person reading the scan to jump in with some of the work already done, speeding up the diagnosis process while still putting a human at the center of it.

“In the past, too many medical imaging programs relied only on AI. With i-RadioDiagno, the radiologist and AI work together, using feedback loops to improve accuracy,” said Ding. The program, which is still in the research phases, uses knowledge graphs, natural language processing, and computer vision to derive diagnoses.

Amazon Research Award

The i-RadioDiagno program was built on Amazon SageMaker and Apache MXNet on Amazon Web Services (AWS). Ding connected early and often with the AWS contact at UT, Sylvia Herrera-Alaniz, who played a key role in connecting her to resources for the project.

“When we sent her email, she was so responsive, and she was so easy to meet and easy to communicate with,” Ding said.

The AWS research award gave Ding 70,000 AWS computing credits and $20,000 in cash. She said the grant enabled her to work on this project throughout the pandemic, which she wouldn’t have been able to do otherwise.

Ding knows AI can be a powerful tool for a healthcare industry that, more than ever, needs support — but only if people are at the heart of the approach.

“It has to be human-centered,” she said, “a collaboration, to achieve both efficiency and accuracy for better care.”

Related content

IN, KA, Bangalore
Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the WW Amazon Logistics, Business Analytics team is for you. We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner. We are looking for an enthusiastic, customer obsessed, Sr. Applied Scientist with good analytical skills to help manage projects and operations, implement scheduling solutions, improve metrics, and develop scalable processes and tools. The primary role of an Operations Research Scientist within Amazon is to address business challenges through building a compelling case, and using data to influence change across the organization. This individual will be given responsibility on their first day to own those business challenges and the autonomy to think strategically and make data driven decisions. Decisions and tools made in this role will have significant impact to the customer experience, as it will have a major impact on how the final phase of delivery is done at Amazon. Ideal candidates will be a high potential, strategic and analytic graduate with a PhD in (Operations Research, Statistics, Engineering, and Supply Chain) ready for challenging opportunities in the core of our world class operations space. Great candidates have a history of operations research, and the ability to use data and research to make changes. This role requires robust program management skills and research science skills in order to act on research outcomes. This individual will need to be able to work with a team, but also be comfortable making decisions independently, in what is often times an ambiguous environment. Responsibilities may include: - Develop input and assumptions based preexisting models to estimate the costs and savings opportunities associated with varying levels of network growth and operations - Creating metrics to measure business performance, identify root causes and trends, and prescribe action plans - Managing multiple projects simultaneously - Working with technology teams and product managers to develop new tools and systems to support the growth of the business - Communicating with and supporting various internal stakeholders and external audiences
US, CA, Palo Alto
About Sponsored Products and Brands The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising. Key job responsibilities As a Machine Learning Applied Scientist, you will: * Conduct deep data analysis to derive insights to the business, and identify gaps and new opportunities * Develop scalable and effective machine-learning models and optimization strategies to solve business problems * Run regular A/B experiments, gather data, and perform statistical analysis * Work closely with software engineers to deliver end-to-end solutions into production * Improve the scalability, efficiency and automation of large-scale data analytics, model training, deployment and serving * Conduct research on new machine-learning modeling and Generative AI solutions to optimize all aspects of Sponsored Products and Brands business About the team The Ad Response Prediction team within Sponsored Products and Brands (SPB) drives personalized shopping experiences for SPB Ads across placements, pages, and devices worldwide. We achieve this through ML and GenAI solutions that include customized shopper response prediction and session-level understanding to optimize every stage of the ad-serving process, from sourcing and bidding to widget discovery and auctions. Our responsibilities include advancing response prediction through model and feature innovations and extending prediction beyond the auction stage to areas such as targeting, sourcing, and bidding.
US, NY, New York
We are seeking a Measurement and Attribution Analytics scientist to further the development and application of analytics methods to examine the complex data flows of measurement, attribution and shopper analytics and to translate deep-dives into actionable insights for our product teams. In this role you will develop new tools to analyze our advertising data to help improve the performance of our bidding algorithms, targeting and relevance systems, help advance our supply strategy, and evaluate the adoption and impact of feature releases. Key job responsibilities - Analyze data trends regarding supply, optimization, ad load, and advertising mix effects that affect advertiser performance and contribute to achieving advertiser goals. - Present papers to senior leaders on issues like feature development impact on identity recognition rates, and changes of ad selection systems to improve fill rate highlighting insights that will inform our business development and engineering roadmaps. - Identify, standardize, and operationalize KPIs to effectively measure the performance of all systems involved in ad serving, and use trend insights to inform business priorities. - Partner with engineering teams to define data logging requirements and getting these prioritized in engineering roadmaps. - Validate financial models through analysis - Develop and own ad revenue and supply intelligence analytics decks that provide ongoing deep-dives A day in the life The Measurement and Attribution Scientist will work closely with business leaders and engineers on developing common data architecture that will optimize our data logging at different grains, and will allow data interoperability from bid flow to optimization to campaign delivery. There will be an emphasis on understanding the impact of shopper journeys to and from Amazon properties and their implication on product development. The candidate will then analyze the data and present papers and ongoing reports on actionable insights. About the team The Ads Science Product Team's Mission: Work alongside those who need product data to apply objective perspective and business logic to uncover insights, advise strategic decisions, and adjust to industry changes.
US, NY, New York
We are seeking an Applied Scientist to lead the development of evaluation frameworks and data collection protocols for robotic capabilities. In this role, you will focus on designing how we measure, stress-test, and improve robot behavior across a wide range of real-world tasks. Your work will play a critical role in shaping how policies are validated and how high-quality datasets are generated to accelerate system performance. You will operate at the intersection of robotics, machine learning, and human-in-the-loop systems, building the infrastructure and methodologies that connect teleoperation, evaluation, and learning. This includes developing evaluation policies, defining task structures, and contributing to operator-facing interfaces that enable scalable and reliable data collection. The ideal candidate is highly experimental, systems-oriented, and comfortable working across software, robotics, and data pipelines, with a strong focus on turning ambiguous capability goals into measurable and actionable evaluation systems. Key job responsibilities - Design and implement evaluation frameworks to measure robot capabilities across structured tasks, edge cases, and real-world scenarios - Develop task definitions, success criteria, and benchmarking methodologies that enable consistent and reproducible evaluation of policies - Create and refine data collection protocols that generate high-quality, task-relevant datasets aligned with model development needs - Build and iterate on teleoperation workflows and operator interfaces to support efficient, reliable, and scalable data collection - Analyze evaluation results and collected data to identify performance gaps, failure modes, and opportunities for targeted data collection - Collaborate with engineering teams to integrate evaluation tooling, logging systems, and data pipelines into the broader robotics stack - Stay current with advances in robotics, evaluation methodologies, and human-in-the-loop learning to continuously improve internal approaches - Lead technical projects from conception through production deployment - Mentor junior scientists and engineers About the team Fauna Robotics, an Amazon company, is building capable, safe, and genuinely delightful robots for everyday life. Our goal is simple: make robots people actually want to live and interact with in everyday human spaces. We believe that future won’t arrive until building for robotics becomes far more accessible. Today, too much effort is spent reinventing the fundamentals. We’re changing that by developing tightly integrated hardware and software systems that make it faster, safer, and more intuitive to create real-world robotic products. Our work spans the full stack: mechanical design, control systems, dynamic modeling, and intelligent software. The focus is not just functionality, but experience. We’re building robots that feel responsive, expressive, and genuinely useful. At Fauna, you’ll work at the frontier of this space, helping define how robots move, manipulate, and interact with people in natural environments. It’s an opportunity to solve hard problems across hardware and software with a team focused on making robotics accessible and joyful to build. If you care about making robotics real for everyone and building systems that are as delightful as they are capable, we’re interested in hearing from you.
US, CA, Sunnyvale
Industrial is seeking exceptional talent to help develop the next generation of advanced robotics systems that will transform automation at Amazon's scale. We're building revolutionary robotic systems that combine innovative AI, sophisticated control systems, and advanced mechanical design to create adaptable automation solutions capable of working safely alongside humans in dynamic environments. This is a unique opportunity to shape the future of robotics and automation at unprecedented scale, working with world-class teams pushing the boundaries of what's possible in robotic manipulation, locomotion, and human-robot interaction. This role presents an opportunity to shape the future of robotics through innovative applications of deep learning and large language models. We leverage advanced robotics, machine learning, and artificial intelligence to solve complex operational challenges at unprecedented scale. Our fleet of robots operates across hundreds of facilities worldwide, working in sophisticated coordination to fulfill our mission of customer excellence. We are pioneering the development of robotics foundation models that: - Enable unprecedented generalization across diverse tasks - Integrate multi-modal learning capabilities (visual, tactile, linguistic) - Accelerate skill acquisition through demonstration learning - Enhance robotic perception and environmental understanding - Streamline development processes through reusable capabilities The ideal candidate will contribute to research that bridges the gap between theoretical advancement and practical implementation in robotics. You will be part of a team that's revolutionizing how robots learn, adapt, and interact with their environment. Join us in building the next generation of intelligent robotics systems that will transform the future of automation and human-robot collaboration. As an Applied Scientist, you will develop and improve machine learning systems that help robots perceive, reason, and act in real-world environments. You will leverage state-of-the-art models (open source and internal research), evaluate them on representative tasks, and adapt/optimize them to meet robustness, safety, and performance needs. You will invent new algorithms where gaps exist. You’ll collaborate closely with research, controls, hardware, and product-facing teams, and your outputs will be used by downstream teams to further customize and deploy on specific robot embodiments. Key job responsibilities As an Applied Scientist in the Foundations Model team, you will: - Leverage state-of-the-art models for targeted tasks, environments, and robot embodiments through fine-tuning and optimization. - Execute rapid, rigorous experimentation with reproducible results and solid engineering practices, closing the gap between sim and real environments. - Build and run capability evaluations/benchmarks to clearly profile performance, generalization, and failure modes. - Contribute to the data and training workflow: collection/curation, dataset quality/provenance, and repeatable training recipes. - Write clean, maintainable, well commented and documented code, contribute to training infrastructure, create tools for model evaluation and testing, and implement necessary APIs - Stay current with latest developments in foundation models and robotics, assist in literature reviews and research documentation, prepare technical reports and presentations, and contribute to research discussions and brainstorming sessions. - Work closely with senior scientists, engineers, and leaders across multiple teams, participate in knowledge sharing, support integration efforts with robotics hardware teams, and help document best practices and methodologies.
IN, KA, Bangalore
Does the thought of improving one of the world’s most complex logistic systems inspire you? Is your passion to sift through hundreds of systems, processes, and data sources to solve the puzzle and identify the next big opportunity? Are you a creative big thinker who is passionate about using data to direct decision making and solve complex and large-scale challenges? Are you fascinated by the interactions between operations and strategy? Do you feel like your skills uniquely qualify you to bridge communication between teams with competing priorities? If so, then this position is for you! Come help Amazon create state-of-the-art science-driven technologies for delivering packages to the doorstep of our customers! The Last Mile Routing & Planning organization builds the software, algorithms and tools that make the “magic” of home delivery happen: our flow, sort, dispatch and routing intelligence systems are responsible for the billions of daily decisions needed to plan and execute safe, efficient and frustration-free routes for drivers around the world. Our team supports deliveries (and pickups!) for Amazon Logistics, Same Day, Amazon Grocery, Lockers, and other new initiatives across the world. Key job responsibilities In this role, your main focus will be to apply algorithms, synthesize information, identify business opportunities, provide data-driven insights and communicate business and technical requirements within the team and across stakeholder groups. You will partner closely with other scientists and engineers in a collegial environment with a clear path to business impact. We have an exciting portfolio of research areas including vehicle routing, planning for electric and autonomous vehicles, district and stops planning, ultra-fast deliveries, fleet planning, and forecasting solutions for different delivery programs leveraging the latest OR, ML, and Generative AI methods, at a global scale. Successful candidates will have a deep knowledge of Operations Research and/or Machine/Deep Learning methods, experience in applying these methods to large-scale business problems, the ability to map models into production-worthy code in Python or Java, the communication skills necessary to explain complex technical approaches to a variety of stakeholders and customers, and the excitement to take iterative approaches to tackle big research challenges.
US, WA, Bellevue
As an Applied Scientist in Amazon Fullfilment Technology, you will lead the development of agentic systems to assist with operational decision making and orchestration. You will work building full agentic systems leveraging multi-agent orchestration, tool use, memory, and action execution. You will train LLMs using a combination of rejection sampling approaches, SFT, continual post-training, and Reinforcement Learning (RL). These systems are deployed to Amazon buildings, and you will also work on rigorous offline and online evaluations. Your work will leverage the latest LLMs to develop capabilities for agentic reasoning, coding and analytics. You will also lead research projects to tackle unsolved problems, mentor interns, and author academic papers to summarize your findings for external publication. Key job responsibilities - Generating training and preference data for specific use cases (reasoning trajectories, tool traces) - Reward modeling and policy optimization for LLMs: DPO, IPO, RLHF/RLAIF with PPO/GRPO, rejection sampling. - Supervised fine-tuning on step-by-step trajectories and tool-use traces - Verbal Reinforcement Learning and Continual Learning - RL for LLMs, Offline RL and off-policy evaluation - Agentic memory/state management; episodic and semantic memory; vector search; grounding with RAG. - Evaluation: developing decision quality metrics, scaling LLM-based evaluations. About the team Amazon Fulfillment Technologies (AFT) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. Learn more about AFT: https://tinyurl.com/AFTOverview
US, VA, Arlington
Are you excited about making business decisions using science and data? Are you interested in supporting consumer device concepts from idea inception to launch? Do you want to work on a Science Product team focused on scaling statistics and econometrics with custom tools? If so, this may be the role for you! Amazon.com strives to be Earth's most customer-centric company. The Amazon Devices and Services team focuses on delighting customer by enabling seamless functionality in supplying, entertaining, and managing the home -- and beyond. We seek and hire the world's brightest minds, offering them a fast-paced, technologically-sophisticated, and friendly work environment, where economic theory meets real-world industry. The Decision Science team in Devices owns demand estimates and pricing recommendations of concept devices before customers know they exist. We support devices and services ranging from Echo Frames to Kindle Paperwhite to Blink Video Camera …all prior to launch. We are a cross-functional Product team working to scale Econometrics through Amazon and beyond by incorporating Science into internal facing tools and making it easier for others to do so as well. In this role, you will have input in decision meetings with Amazon senior leadership, which include go/no-go decisions for brand new devices and services and build volume decisions for manufacture prior to receiving any customer signal. You will have direct input to pricing decisions. You will leverage Science and Tools produced by the Decision Science team such as conjoint demand models to produce these recommendations. You will work with Scientists, Economists, Product Managers, and Software Developers to provide meaningful feedback about stakeholder problems to inform business solutions and increase the velocity, quality, and scope behind our recommendations. You will also have the opportunity to work on special projects to both guide the business and advance your own knowledge and understanding of specific topics. Key job responsibilities Applies expertise to develop econometric/machine learning models to measure the demand of devices and the business; Reviews models and results for other scientists, mentors junior scientists; Generates economic insights for the Devices and Services business and work with stakeholders to run the business for effectively; Describes strategic importance of vision inside and outside of team; and, Identifies business opportunities, defines the problem and how to solve it; Engages with senior scientists, business leadership outside Devices and Services to understand interplay between different business units.
US, WA, Bellevue
As an Applied Scientist in Amazon Fullfilment Technology, you will lead the development of agentic systems to assist with operational decision making and orchestration. You will work building full agentic systems leveraging multi-agent orchestration, tool use, memory, and action execution. You will train LLMs using a combination of rejection sampling approaches, SFT, continual post-training, and Reinforcement Learning (RL). These systems are deployed to Amazon buildings, and you will also work on rigorous offline and online evaluations. Your work will leverage the latest LLMs to develop capabilities for agentic reasoning, coding and analytics. You will also lead research projects to tackle unsolved problems, mentor interns, and author academic papers to summarize your findings for external publication. Key job responsibilities - Generating training and preference data for specific use cases (reasoning trajectories, tool traces) - Reward modeling and policy optimization for LLMs: DPO, IPO, RLHF/RLAIF with PPO/GRPO, rejection sampling. - Supervised fine-tuning on step-by-step trajectories and tool-use traces - Verbal Reinforcement Learning and Continual Learning - RL for LLMs, Offline RL and off-policy evaluation - Agentic memory/state management; episodic and semantic memory; vector search; grounding with RAG. - Evaluation: developing decision quality metrics, scaling LLM-based evaluations. About the team Amazon Fulfillment Technologies (AFT) powers Amazon's global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it. Learn more about AFT: https://tinyurl.com/AFTOverview
US, VA, Arlington
Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world! Passionate about building, owning and operating massively scalable systems? Want to make a billion-dollar impact? If so, we have an exciting opportunity for you. The AWS Managed Operations (MO) organization was founded in April 2023, with the objective to reduce operational load and toil through long-term engineering projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions, improving the availability, reliability, latency, performance and efficiency to operate AWS regions. The AWS Managed Operations Intelligence (MOI) Team is looking for a Data Scientist to lead the research and thought leadership to drive our data and insight strategy for AWS. You will be expected to serve as a Full Stack Data Scientist. You will be responsible for driving data-driven transformation across the organization. In this role, you will be responsible for the end-to-end data science lifecycle, from data exploration, ETL, model development and data visualization. You will leverage a broad set of tools and technologies, including general analytical frameworks (Spark, Airflow, etc.), AI frameworks (Hugging Face, etc.) and various machine learning frameworks, to tackle complex business problems. Your analytics research will provide direction on the technology strategy of the Managed Operations organization. Your Decision Science artifacts will provide insights that inform AWS' Operations and Site Reliability Engineering teams. You will work on ambiguous and complex business and research science problems at scale, and you are comfortable working with cross-functional teams and systems. By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us. Key job responsibilities - Work with large and complex data sets to solve a wide array of challenging problems using different analytical approaches - Develop ML/AI models. Partner with software teams to productionalize these models. - Data Pipeline and Infrastructure: design and implementation of data pipelines - Metric Development and Monitoring: Define and develop advanced, customized metrics and key performance indicators (KPIs) that capture the nuances of the organization's strategic objectives and operational complexities. Continuously monitor and evaluate the performance of metrics A day in the life Why AWS? Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. About AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events create stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the team The Managed Operations Intelligence (MOI) Team helps AWS operate its services across the world. We help monitor AWS operations by providing insights and recommendations on AWS operations.